Job Summary: 

• Perform administration of networks, systems and databases, including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
• Perform complex upgrades, troubleshoot and fix network hardware and software issues.
• Implement, maintain, modify and support assigned applications.
• Work in conjunction with the appropriate IT staff.
• Complete project plans, define project scope and will also participate in systems integration activities.
• Ensure maintenance of the system, track the system's performance regularly and recommend improvements.
• Effectively communicates with customers, team members and other stakeholders to ensure successful outcomes.
• Analyze requests for technology changes and customization by consulting with end-users and other IT disciplines to determine requirements.
• Assess the system impact of proposed changes.
• Make recommendations that ensure consistency with existing system standards and future system implementation goals.
• Participate as a team member and contribute to team projects.

Skills on Resume:

• Network Administration (Hard Skills)
• System Diagnostics (Hard Skills)
• Database Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Project Planning (Hard Skills)
• Customer Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Investigate and diagnose/solve IT problems.
• Provide recommendations and improvements for the company’s IT systems.
• Assist agents with everyday IT needs.
• Set up of new users and off-boarding leavers.
• Participate in project work of different kinds.
• Assist in the support and daily running of internal IT, making it own and continuously improving it.
• Set up and install new hardware.
• Plan and conduct training for end-users on how to utilize Office 365 tools.
• Assist with user software and application troubleshooting.

Skills on Resume:

• IT Troubleshooting (Hard Skills)
• System Improvement (Hard Skills)
• User Support (Hard Skills)
• Account Management (Hard Skills)
• Project Coordination (Soft Skills)
• Hardware Setup (Hard Skills)
• User Training (Soft Skills)
• App Troubleshooting (Hard Skills)

Job Summary: 

• Maintain servers, computers, printers, and other software and hardware peripherals.
• Frontal and remote support to employees.
• Administrate and maintain IT infrastructure, including desktop computers, printers, routers, switches and phones.
• Set up new users' accounts and profiles and deal with password issues.
• Monitor networks to ensure security and availability to specific users.
• Troubleshoot technical issues and escalate complex problems to appropriate (L3) support teams for resolution.
• Perform repairs and replacements of software and hardware peripherals.
• Maintain accurate documentation for system installations, configurations, upgrades and disaster recovery activities.
• Assign configuration of authentication and authorization of directory services, account synchronization, and maintenance of certificates.
• Support LAN, VLAN, WAN, VPN and Internet connectivity.

Skills on Resume:

• Server Maintenance (Hard Skills)
• Remote Support (Hard Skills)
• IT Infrastructure (Hard Skills)
• Account Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Problem-Solving (Soft Skills)
• Team Collaboration (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Assess the present network server, operating systems and security layer.
• Upgrade hardware and software programs.
• Install and implement effective security systems.
• Perform data backup and recovery processes.
• Resolve issues with systems and programs.
• Support the Online Circular production applicable processes.
• Work closely with Technical Support to understand support trends, providing technical guidance and reducing time to resolve issues affecting customers.
• Perform technology needs analysis.

Skills on Resume:

• Network Assessment (Hard Skills)
• System Upgrades (Hard Skills)
• Security Implementation (Hard Skills)
• Data Recovery (Hard Skills)
• Issue Resolution (Hard Skills)
• Technical Support (Soft Skills)
• Customer Focus (Soft Skills)
• Needs Analysis (Hard Skills)

Job Summary: 

• Perform Windows Patch management for servers and workstations, maintaining current knowledge of available patches, reviewing and releasing patches.
• Ensure that released patches are installed properly and that testing systems are run after installation.
• Update and maintain documentation associated with patching policies and procedures.
• Test new releases of patches on regular basis and document it so that before production release tested all patches are tested.
• Perform Windows server workstation basic administration and monitoring activities.
• Maintain smooth operation of computer systems, including coordination with network, software, and system engineers, PC desktop technicians, end users, and application Owners.
• Recommend and implement system enhancements that will improve the performance and reliability of the system, including installing, upgrading/patching, monitoring, problem resolution, inventory tracking and updating.
• Provide backup and recovery services before and after Patch installations.

Skills on Resume:

• Patch Management (Hard Skills)
• System Testing (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Server Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Performance Improvement (Hard Skills)
• Team Coordination (Soft Skills)
• Backup Recovery (Hard Skills)

Job Summary: 

• Responsible for basic administration of creating and maintaining user and computer accounts in Active Directory.
• Develop and document technical processes and procedures.
• Interact, meet, discuss, and troubleshoot issues with internal customers, application owners and support the reported issues.
• Maintain security audit and logging of system information and analyze the errors and fix when reported.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Administer servers, desktop computers, printers, phones, smartphones, software deployment, security updates, and patches.
• Install computer peripherals for users as needed by end users.
• Set up equipment for users by performing or ensuring proper installation of cable, operating systems, and appropriate software, updating applications, etc.

Skills on Resume:

• Active Directory (Hard Skills)
• Process Documentation (Hard Skills)
• Customer Support (Soft Skills)
• Security Auditing (Hard Skills)
• Technical Assistance (Soft Skills)
• System Administration (Hard Skills)
• Hardware Installation (Hard Skills)
• Equipment Setup (Hard Skills)

Job Summary: 

• Provide onsite and remote help desk/IT administration support in conjunction with 3rd party IT vendors in a 24/7 manufacturing operation.
• Ensure continuous operation through proactive planning, maintenance, and monitoring of critical IT systems, servers, and networks across multiple sites.
• Design, set up, troubleshoot and resolve complex issues related to VM clusters, networking, wireless, and Windows-based servers.
• Effectively communicate and coordinate IT activities and issue resolution with key stakeholders.
• Provide expertise and guidance on technical designs and project planning.
• Ensure implementation of IT security best practices and identify and close vulnerabilities.
• Administer, maintain, and optimize a Microsoft tech stack including O365, Azure, Windows Server, and SQL Server.
• Create and maintain detailed systems documentation, backup and recovery procedures, and other standard IT processes.
• Participate in multiple business projects and provide technical expertise and support.
• Ensure established IT processes are adhered to and KPI’s are accurately tracked and reported.
• Evaluate and make expert recommendations for improvements to IT platforms, architecture, and capabilities.
• Ensure appropriate service levels, performance, and cost of ownership.
• Assist with miscellaneous IT-related activities (i.e., procurement, receiving, setup, etc.).

Skills on Resume:

• IT Support (Hard Skills)
• System Monitoring (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Technical Planning (Hard Skills)
• IT Security (Hard Skills)
• Microsoft Administration (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Oversee the daily operation of the service desk for EMEA.
• Provide a technical escalation point for other members of the service desk team.
• Implement enhancements, updates, upgrades and patches.
• Ensure equipment is preventively maintained, running properly and protected from computer viruses and other security threats.
• Ensure users are kept informed of changes on a timely basis.
• Assist in testing prior to going live.
• Lifecycle management support to include system imaging, patching and updating.
• Monitor and report on processes, uptime, performance, utilization and capacity of technologies.
• Alert management of less-than-desirable results and suggests action to remedy.

Skills on Resume:

• Service Desk Management (Hard Skills)
• Technical Escalation (Hard Skills)
• System Upgrades (Hard Skills)
• Security Maintenance (Hard Skills)
• User Communication (Soft Skills)
• System Testing (Hard Skills)
• Lifecycle Management (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Execute and monitor equipment backups.
• Ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
• Troubleshot moderately complex support problems and provided or obtained their timely resolution.
• Analyse failures and implement short and long-term corrective actions.
• Escalate and collaborate on highly complex problems with other members of the local and wider team to facilitate their resolution.
• Write and maintain technical documentation, policies and procedures related to networking and infrastructure and updates.
• Delivery and support of infrastructure projects locally and across other iRobot locations.
• Adhere to company polices and industry standards on compliance, information security and confidentiality.
• Identify, document and present improvements to IT processes.
• Participate in local and global projects as part of a global IT team.

Skills on Resume:

• Data Backup (Hard Skills)
• Disaster Recovery (Hard Skills)
• Problem Resolution (Soft Skills)
• Failure Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Technical Documentation (Hard Skills)
• Infrastructure Support (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Operate the Vend IT Helpdesk, answering internal staff support tickets, creating support documentation and communicating with Vendors worldwide on everything IT-related.
• Perform onboarding and offboarding tasks involving procurement, user training, provisioning and asset management.
• Work on IT projects to improve the services that IT provides to Vend, while managing stakeholders, writing code, and performing macOS and iOS endpoint engineering.
• Dive deep into an IT field of choice and support Vend by gaining expert-level knowledge.
• Automate IT systems through code and integrate systems.
• Work closely with the security and legal team to secure systems and protect customers and staff.
• Work closely with the P&C team to iterate on offboarding and onboarding processes so staff can hit the ground running and leave gracefully.
• Configure and administer the entire IT stack.

Skills on Resume:

• Helpdesk Support (Hard Skills)
• User Onboarding (Hard Skills)
• IT Project Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Automation Development (Hard Skills)
• System Security (Hard Skills)
• Process Improvement (Soft Skills)
• IT Administration (Hard Skills)

Job Summary: 

• Provide end-user support for operating systems, hardware and applications.
• Provide local and remote support assistance.
• Monitor servers for performance, disk usage, and general maintenance.
• Responsible for Active Directory account management.
• File system security and maintenance.
• Perform backups of servers and network systems.
• Actively scan and monitor servers and workstations for viruses.
• Handle new hardware installations and OS configurations for servers and workstations.
• Coordinate, install, or modify office network cabling.
• Provide technical and functional documentation on the server environment as well as workstation configurations and specialized software usage.
• Work in conjunction with the other members of the IT department on projects and system improvements.

Skills on Resume:

• End-User Support (Hard Skills)
• Remote Assistance (Hard Skills)
• Server Monitoring (Hard Skills)
• Account Management (Hard Skills)
• Data Backup (Hard Skills)
• Virus Protection (Hard Skills)
• Hardware Installation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide hardware and software technical support to end users.
• Identify, analyze, troubleshoot, and resolve IT issues.
• Provide end-user backup support and maintenance with Symantec Backup Exec and Time Machine.
• Lead email administration and support.
• Manage users in Active Directory.
• Manage IT budget with finance regarding purchasing, invoice approval and expense reporting.
• Manage file server permissions (Windows and MAC OS X) and Windows servers/Exchange 2010.
• Lead the IT efforts for the onboarding of all new hires.
• Liaise with HR for new hire setup and new hire IT orientation.
• Provide networking and security support.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Data Backup (Hard Skills)
• Email Administration (Hard Skills)
• Account Management (Hard Skills)
• Budget Management (Soft Skills)
• User Onboarding (Soft Skills)
• Network Security (Hard Skills)

Job Summary: 

• Liaise with the IT department in the global headquarters for troubleshooting and problem-solving.
• Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities.
• Install and configure new computers, applications and peripherals.
• Perform routine maintenance, diagnostics and repair on MAC OS X server, MacBooks, applications and peripherals.
• Support computers using remote software.
• Manage and perform Mac (hardware and software) training for all users.
• Inventory management and procurement of computers, software and hardware, and cell phones.
• Cell phone testing for projects and management of voice and data plans with providers.
• Support company events with IT functions.

Skills on Resume:

• Troubleshooting (Hard Skills)
• System Administration (Hard Skills)
• Software Installation (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Remote Support (Hard Skills)
• User Training (Soft Skills)
• Inventory Management (Hard Skills)
• Event Support (Soft Skills)

Job Summary: 

• Work closely with executive management to implement, modify, and enforce company IT policies and processes to conform with industry standards and client requirements.
• Provide infrastructure and basic services to development teams using AWS (provision new accounts, VM, storage, networking, VPN, load balancing).
• Install, configure, and manage different productivity applications and IDEs for client-facing consultants.
• Establish budgets and monitor expenses for operations, R&D, and project teams using AWS.
• Configure and manage ACLs and security of all accounts across various systems and perform regular audits to ensure compliance with policy.
• Oversee management of the company's fleet of Mac and Windows workstations (new hardware acquisition, repair via third-party services, depreciation, asset management, installation and updates of Operating Systems, etc.).
• Provide help desk assistance to internal network users and triage IT incidents.
• Work with HR to onboard and off-board employees from internal systems.
• Configure, manage, and support multi-function printers.
• Configure, manage, and support VPNs.

Skills on Resume:

• IT Policy Management (Hard Skills)
• AWS Administration (Hard Skills)
• Application Configuration (Hard Skills)
• Budget Monitoring (Soft Skills)
• Security Auditing (Hard Skills)
• Asset Management (Hard Skills)
• Helpdesk Support (Hard Skills)
• Employee Onboarding (Soft Skills)

Job Summary: 

• Manage the company's Active Directory infrastructure (both on-prem and cloud-hosted).
• Administer all Office 365 services (SharePoint, OneDrive, Outlook, etc.) and manage employee training on how to use the various MS products.
• Monitor and support on- and off-premises corporate services.
• Liaise with and manage third-party vendors.
• Identify opportunities to reduce expenses.
• Perform training for internal users.
• Assist with security and other audit requests from clients.
• Identify risks and perform periodic system and process audits.
• Document, improve and automate existing IT processes.
• Identify and adopt new technologies to support business needs.
• Provide oversight and support to more junior IT Administrators.

Skills on Resume:

• Active Directory (Hard Skills)
• Office 365 Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Cost Optimization (Soft Skills)
• User Training (Soft Skills)
• Security Auditing (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Support internal and remote users.
• Install and configure workstations and phone equipment.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Create, modify and/or delete user accounts in various systems.
• Guide end users through troubleshooting procedures to restore service.
• Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
• Create and/or update documentation that benefits end-users (e.g., how-to manuals and troubleshooting scripts) and/or other IT personnel.
• Participate in company technology projects.
• Perform other related duties to support the mission and critical success factors of the Information Technology department.

Skills on Resume:

• User Support (Hard Skills)
• System Configuration (Hard Skills)
• Procedure Development (Hard Skills)
• Account Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Technical Proficiency (Soft Skills)
• Documentation Creation (Hard Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Provide proactive and reactive support to clients, including first-level problem tracking, analysis, and resolution in a multi-platform environment.
• Perform tasks to ensure stable and reliable daily operations.
• Responsible for including deployment of standard systems, including version updates, monitoring of equipment and systems, routine record keeping, and reporting.
• Administer security and system access on designated platforms and systems.
• Represent IT within projects for the planning and implementation of service upgrades and technology improvements, including input to change management processes.
• Assist clients with their needs assessment for software, hardware, and/or training initiatives.
• Conduct or coordinate training initiatives on supported technologies.
• Develop work plans, schedules, and create/maintain documentation consistent with department standards for continuous improvement.
• Assume other duties and responsibilities in response to changing circumstances and the economic and physical environment of the Company.

Skills on Resume:

• Client Support (Hard Skills)
• System Maintenance (Hard Skills)
• Software Deployment (Hard Skills)
• Security Administration (Hard Skills)
• Project Participation (Soft Skills)
• Needs Assessment (Soft Skills)
• User Training (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Design, installation, upgrading, operation, control and maintenance of network, voice and desktop infrastructures.
• Ensure the availability of all relevant systems through the implementation and management of maintenance, monitoring and change control strategies.
• Specify and order equipment, software and services.
• Maintain up-to-date and effective documentation on all relevant IT systems, services and procedures.
• Ensure security on all systems and that legal requirements are met.
• Provide out-of-hours support for the IT systems.
• Work in the internal IT CRM system, Salesforce-Service Cloud.
• Manage, deploy and support hardware (PC, Mac, printers, phones, and related peripheral devices).

Skills on Resume:

• Network Management (Hard Skills)
• System Monitoring (Hard Skills)
• Equipment Procurement (Hard Skills)
• Documentation Maintenance (Hard Skills)
• System Security (Hard Skills)
• After-Hours Support (Soft Skills)
• CRM Management (Hard Skills)
• Hardware Support (Hard Skills)

Job Summary: 

• Resolve Help Desk tickets and document findings and resolutions.
• Set up new workstations and printers to access network resources.
• Create email, Active Directory, and domain user accounts.
• Troubleshoot network connectivity issues.
• Install software/hardware on workstations.
• Provide telephone and remote support to users.
• Process updates and patches on servers and ERP software.
• Participate in on-call rotation.

Skills on Resume:

• Helpdesk Support (Hard Skills)
• Workstation Setup (Hard Skills)
• Account Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Software Installation (Hard Skills)
• Remote Support (Hard Skills)
• System Updates (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Provide administrative support to the Information Systems and Technology (IS&T) Directorate, including diary management, phone cover, room booking, event booking and document production.
• Provide administrative support to a range of specialist projects across the IS&T.
• Assist in the general administration of the departmental staff records (e.g., completing the directorate's weekly sickness returns).
• Raise purchase orders and provide general financial administrative support.
• Support the IT procurement activities in the IS&T Directorate for the University by liaising with the Procurement Team, providing advice and helping.
• Ensure products and services are purchased in the most cost-effective, time-efficient and compliant manner.
• Provide IT hardware and software purchasing support to the IS&T Directorate by helping to verify the requirements, gather information, identify the right route to market, obtain quotes, raise orders for approval and confirm receipt of the delivery for agreed purchases.
• Provide administrative support for supplier and vendor management activities in the IS&T Directorate to help manage relationships and drive out efficiencies and improvements through the effective monitoring of their performance against service level agreements.
• Support the Director of IS&T to administrate requests that are submitted to the University under the Data Protection Act and the Freedom of Information Act.
• Manage visitor bookings and meet and greet on behalf of the Directorate Leadership Team.
• Help maintain comprehensive records of all registered IS&T assets, recording new acquisitions, moves and disposals.
• Provide cover as an IT Service Desk operator, recording any voicemail messages received, monitoring the Service Desk inbox, logging details into the service desk system for action, and ensuring that any urgent issues are raised to the Service Desk Manager.
• Take meeting minutes and type up reports and direct.
• Maintain a stock of stationery supplies for the directorate.
• Ensure that all information is managed securely in accordance with university policies and information-related legislation.

Skills on Resume:

• Administrative Support (Soft Skills)
• Project Administration (Soft Skills)
• Record Management (Hard Skills)
• Procurement Support (Hard Skills)
• Financial Administration (Hard Skills)
• Vendor Management (Soft Skills)
• Data Compliance (Hard Skills)
• Service Desk Support (Hard Skills)

Job Summary: 

• Provide timely IT-related end-user support to the internal user base.
• Track all IT end-user-related requests within the internal service desk ticketing system.
• Install, deploy and maintain IT equipment, including laptops, desktops, mobile devices, WIFI, Network Switches, Firewalls, Servers and any other IT equipment.
• Follow up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
• Maintain and assist with the company’s network and security system.
• Assist with Internal IT Server and Systems Infrastructure operations, including backup, monitoring and reporting.
• Procure, maintain and securely recycle internal IT equipment.
• Maintain documentation, inventory and overall administration of internal IT systems.
• Perform additional duties and assignments in support of internal IT systems.
• Develop expertise to train staff on new technologies.
• Develop, update, and implement security measures and controls.
• Plan, research and develop security policies, standards and procedures.
• Oversee the data Centers’ technologies, namely security, servers, storage, backups, applications, network, virtualization, structured cabling and disaster recovery.
• Serve as a focal point for all inter-office IT-related matters company-wide.
• Recognize areas for internal improvement and develop plans for implementation.

Skills on Resume:

• End-User Support (Hard Skills)
• Ticket Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Network Security (Hard Skills)
• System Administration (Hard Skills)
• IT Procurement (Hard Skills)
• Staff Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Collaborate with global IT associates and take the lead to resolve complex trending issues, providing 2nd-level support.
• Interact with Diebold Nixdorf associates at all levels within the organization.
• Maintain records and ensure proper tracking and control of IT assets.
• Research, resolve, and respond to requests received via the Service Desk and other channels.
• Triage incoming calls/emails and self-service tickets.
• Reassign, and work utilizing helpdesk tracking software.
• Create knowledge base solutions and providing assistance to Service Desk associates and other channels.
• Record, communicate, and resolve technical and non-technical issues.
• Mentor, coach and train other team members.
• Provide support and resolve problems for customer satisfaction.
• Interact with the Diebold Nixdorf leadership team.
• Work in a high-demand environment.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Asset Tracking (Hard Skills)
• Ticket Management (Hard Skills)
• Knowledge Sharing (Hard Skills)
• Team Mentoring (Soft Skills)
• Customer Service (Soft Skills)
• Cross Collaboration (Soft Skills)

Job Summary: 

• Ensure that IEE Group standards, especially relating to hardware, software, user and license management, are respected in accordance with the guidelines set by IEE’s IT headquarters in Luxembourg.
• Ensure daily coordination and operation of the IEE’s IT system in Slovakia.
• Act as an IT technical expert, Level 2, for troubleshooting and analysis.
• Provide level 1 and 2 support for end users, in terms of infrastructure and production-related IT.
• Carry out day-to-day IT management and monitoring (active and passive maintenance).
• Act as a local IT project leader (within the framework of global IT projects), escalation point for local management/end users.
• Provide tools, training, and support to the end user community.
• Ensure support to improve user satisfaction and be service-oriented.

Skills on Resume:

• IT Compliance (Hard Skills)
• System Management (Hard Skills)
• Technical Expertise (Hard Skills)
• End-User Support (Hard Skills)
• IT Monitoring (Hard Skills)
• Project Leadership (Soft Skills)
• User Training (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Via IT Helpdesk software, inputs and maintains data, evaluates and analyzes incident reports for recurring problems.
• Make recommendations to reduce support incidents.
• Assist with the orientation of new employees in appropriate IT procedures and/or help them get started with the applicable computerized systems.
• Handle day-to-day user administration on Windows systems and enterprise applications.
• Install and provide routine maintenance on users’ PCs, printers, hardware and software as well as network servers.
• Troubleshoot equipment problems and place service calls with the appropriate maintenance vendors.
• Coordinate outside vendor support for desktop and laptop computers.
• Carry out established corporate policies regarding acquisition and use of hardware and software.
• Organize the tracking of hardware and software modifications to the network infrastructure.
• Develop detailed technical documentation for network, server and desktop-specific hardware and software.
• Create, update, and follow IT process documentation.

Skills on Resume:

• Incident Analysis (Hard Skills)
• Problem Prevention (Soft Skills)
• User Orientation (Soft Skills)
• Account Administration (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Asset Tracking (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Assist with operations, security, backups, software installations and upgrades on the local area network to ensure minimum downtime and a secure environment.
• Personally keep current with application updates and industry trends in order to maximise Enghouse’s investment in computerized systems.
• Make recommendations regarding hardware and software to meet identified business needs.
• Resolve hardware, software and peripheral problems and research system documentation to obtain solutions.
• Evaluate, select and apply proven techniques, procedures and criteria in making enhancements and modifications to desktop-related hardware and software.
• Participate in specialized projects with other functional groups.
• Participate in short and long-term corporate planning.
• Work may include off-first shift, weekend work and on-call services after normal business hours.
• Work under the general direction of the Operations Manager, Information Systems, and other supervisory staff.
• Follow Corporate IT policies and procedures.
• Perform and assume other duties and responsibilities.

Skills on Resume:

• System Maintenance (Hard Skills)
• Security Management (Hard Skills)
• Software Upgrades (Hard Skills)
• Issue Resolution (Hard Skills)
• Technical Evaluation (Hard Skills)
• Project Participation (Soft Skills)
• Strategic Planning (Soft Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Independent administration, installation and support of the end user compute environment (laptops, printers, file shares, user access and onboarding of new employees).
• Manage Windows Domain environment (creating users, resetting passwords, etc.).
• Work in the NAVISION ERP System first-level Support.
• Responsible for proactive contribution of solution-oriented ideas and experience to improve IT processes and infrastructure.
• Co-supervise the international user helpdesk (1st and 2nd level).
• Ensure business continuity from an IT perspective.
• Close cooperation with the individual company departments as well as with national and international colleagues in the implementation of current and future IT projects for the continuous improvement of systems and processes.
• Technical and conceptual development of the cloud-based applications (MS O365, Atlassian, G Suite, Dropbox) in a hybrid environment (Windows, MacOS, and iOS).
• Supervise and further development (conception, implementation and securing) of the application with support.

Skills on Resume:

• End-User Support (Hard Skills)
• Domain Management (Hard Skills)
• ERP Support (Hard Skills)
• Process Improvement (Soft Skills)
• Helpdesk Supervision (Soft Skills)
• Business Continuity (Hard Skills)
• IT Collaboration (Soft Skills)
• Cloud Development (Hard Skills)

Job Summary: 

• Manage Linux and Windows servers, KVM hosts, compute servers, NAS, back up and maintain respective hardware.
• Maintain network infrastructure (internet, firewall, VPN, China http proxy) in collaboration with external partners.
• Install and configure office IT hardware (notebooks, screens, periphery, printers, door signage).
• Manage user accounts and user access rights in systems such as file servers, web servers and O365.
• Monitor system for availability and performance.
• Troubleshoot issues and outages (First Level), coordinate responses with partners.
• Maintain VoIP (MS Teams) telephony infrastructure.
• Maintain technical documentation, manuals and IT policies.

Skills on Resume:

• Server Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Hardware Installation (Hard Skills)
• Account Management (Hard Skills)
• System Monitoring (Hard Skills)
• Problem-Solving (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Apply IT wisdom and experience to the Support operation.
• Help to support with service launches, ensuring clinical systems are set up and ready to go (including setting up appointment books in EMIS and S1, testing EPS, setting up ODS codes).
• Support with onboarding GPs by ensuring they have all the required logins to clinical systems.
• Handle diverse support requests through ticketing system (Halp and Zendesk), meeting key SLAs for response and resolution time.
• Work with other markets at Kry/Livi to escalate ongoing IT issues and ensure that they are managed through to resolution.
• Support Clinician Operations and GP Support teams in identifying and resolving ongoing IT issues for clinical staff, so they are supported as much.
• Provide support to clinical staff, GP Support and Clinician Operations teams on all things IT.
• Liaise with EMR vendors (EMIS and SystmOne).
• Ensure the best possible service, escalating IT issues to ensure they are resolved in a timely manner.
• Contribute to the creation, facilitation, and maintenance of FAQ documents and user guides.

Skills on Resume:

• IT Support (Hard Skills)
• System Setup (Hard Skills)
• User Onboarding (Soft Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Team Collaboration (Soft Skills)
• Vendor Liaison (Soft Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Provide direct technical support to existing team members to deliver a seamless, productive experience (e.g., computer issue troubleshooting).
• Monitor, maintain, and upgrade existing systems all across Ruggable.
• Execute the new hire onboarding process to ensure that team members are set up to succeed with technology on their first day (e.g., laptop provisioning, workstation set up).
• Administer user access within Active Directory and G Suite.
• Implement new hardware for the production and fulfillment of new products.
• Assist in planning and executing on facility expansion plans regarding critical technology infrastructure for office and manufacturing settings (e.g., moving into a new office building with no existing networking, improving the existing office building to handle device growth).
• Support the application development team in building out of infrastructure for successful implementation (e.g., enhancing wireless coverage for production devices).
• Roll out new security measures and enhancements.

Skills on Resume:

• Technical Support (Hard Skills)
• System Maintenance (Hard Skills)
• User Onboarding (Soft Skills)
• Account Administration (Hard Skills)
• Hardware Implementation (Hard Skills)
• Infrastructure Planning (Soft Skills)
• App Support (Hard Skills)
• Security Enhancement (Hard Skills)

Job Summary: 

• Own and support full end-user computing technologies (PC, Mac, Mobile, Peripherals, Telephony).
• Onboard and offboard IT equipment, assets and access.
• Drive efforts within IT for SOC Type 2 Compliance.
• Responsible for G-Suite administration, both ongoing and migrations.
• Administrate Identity/Directory services (Jumpcloud).
• Responsible for Meraki configuration and administration.
• Responsible for GoDaddy and Cloudflare administration.
• Responsible for end-user connectivity (LAN, Wi-fi).
• Identify and drive automation of IT tasks.
• Administrate collaboration tools (Zoom, Slack, Google, Dropbox).
• Manage IT asset inventory, including maintenance, license and subscription renewals for 3rd party applications.
• Own helpdesk tickets to ensure resolution of user issues and communication throughout the ticket lifecycle.
• Create and maintain documentation of systems, operations guides, processes and procedures.
• Patch and Maintenance management through RMM.
• Ensure adherence to all IT security policies.

Skills on Resume:

• End-User Support (Hard Skills)
• Asset Management (Hard Skills)
• Compliance Management (Hard Skills)
• G-Suite Administration (Hard Skills)
• Network Administration (Hard Skills)
• Task Automation (Hard Skills)
• Helpdesk Management (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Resolve Help Desk tickets with minimal direction from the immediate supervisor.
• Engage necessary support resources, both internal and external, to understand and correct issues.
• Install, configure, test and maintain a variety of equipment printers, Mac and Windows laptops.
• Responsible for activities related to system administration such as user management, audit and report generation, desktop support and maintenance.
• Manage end user accounts, permissions, and access rights.
• Anticipate, identify, troubleshoot and mitigate/resolve issues that involve desktop support, line of business specific applications, as well as SaaS applications.
• Recommend, schedule and perform software improvements, upgrades, patches, and reconfigurations.
• Maintain documentation for applications, processes, and procedures.
• Serve as the primary technical contact for business associates for a given site, providing status updates on technical issues, production problems, technology-related projects and responding to general technology inquiries.

Skills on Resume:

• Helpdesk Support (Hard Skills)
• Issue Resolution (Soft Skills)
• Equipment Maintenance (Hard Skills)
• System Administration (Hard Skills)
• Account Management (Hard Skills)
• Application Support (Hard Skills)
• Software Upgrades (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Provide excellent customer service to internal customers by way of hands-on end-user support, including level 2 and 3 support.
• Escalate issues internally and/or with external vendors to ensure timely resolution.
• Demonstrate the Company Mission, Vision and Values Statements, policies, and current standard business practices.
• Model expected behaviors, supporting a service excellence culture.
• See everything through the lens of the customer.
• Pay attention to the physical environment because everything speaks.
• Provide service delivery that will create service wows.
• Independently prioritizes and executes work, using the IT ticket system and team objectives, and proactively tracks and reports on activities and projects.
• Strive to ensure the highest level of secured operational condition and availability, in a proactive manner.
• Proactively manages the networks (LAN, WAN, WiFi and site Internet connectivity) and equipment, including in-cloud and on-premises, in compliance with IT policies and standards.
• Work with ISPs and third-party service providers involved with network support, installation, and upgrades across all SEPTODONT sites globally.

Skills on Resume:

• Customer Service (Soft Skills)
• Issue Escalation (Soft Skills)
• Service Excellence (Soft Skills)
• Task Prioritization (Soft Skills)
• Network Management (Hard Skills)
• System Security (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Ensure the availability of all global network equipment and appliances to maintain continuous operational awareness.
• Maintain interfaces between monitoring, reporting, service level management and asset management.
• Investigate, diagnose and resolve issues in the area of network infrastructure monitoring using troubleshooting tools and techniques and referring to external suppliers.
• Take responsibility for the availability, maintenance, and evolution of the agreed monitoring tool.
• Reduce security risks and increase overall stability on IT systems, ensure regular patching across all global network infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment and follow-up.
• Report to IT management in a timely manner for incidents (including breaches) or significant warnings.
• Provide recommendations on the selection and implementation of new technologies.
• Participate in continuous improvement activities related to the IT Network Infrastructure services, collaborating with the appropriate IT Infrastructure and Operations and IT Security teams.
• Provide smooth execution of network infrastructure services by means of proactive communication, planning, following agreed prioritization of workload, focusing on the continual improvement of business availability and customer experience.
• Provide timely resolution of problems and service tickets to meet Service Level Agreements.

Skills on Resume:

• Network Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• Tool Management (Hard Skills)
• Security Patching (Hard Skills)
• Incident Reporting (Soft Skills)
• Technology Evaluation (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Focus (Soft Skills)

Job Summary: 

• Purchase of Hardware and Software.
• Track and record the orders.
• Receive and assign the asset.
• Communicate with vendors, business customers, team members and managers.
• Record the requisitions and POs.
• Aware of the Hardware and Software Specs and price.
• Responsible for Hardware and Software assignment and Inventory.
• Import Assets from the supplier site.
• Create/Edit/Delete and update Request, Incident, Change and ESC tickets through FootPrints.
• Responsible for processing Termination tickets.
• Responsible for processing New Hire tickets, applying the intended template and team assignments.
• Perform the Annual Technology Upgrade.
• Responsible for users' communication, scheduling, assignment and recording.
• Comply with the company's Privacy and Security Protocols.
• Work with the team to complete or assist in completing assigned duties, tasks, or projects.

Skills on Resume:

• Asset Procurement (Hard Skills)
• Order Tracking (Hard Skills)
• Vendor Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Ticket Management (Hard Skills)
• User Onboarding (Soft Skills)
• Technology Upgrade (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist the Business Development Manager in the management of the organization’s website and advertising platforms and channels.
• Coordinate the development, implementation and administration of all IT functions.
• Perform project management of IT initiatives.
• Ensure timely and accurate delivery of technology products and services.
• Oversee new system facilitation and current system enhancements.
• Analyze system logs and identify potential issues with the computer systems.
• Manage internal/external application upgrades.
• Define and improve all systems and network operation processes.
• Negotiate contracts with manufacturers for all software, hardware and consulting services.
• Manage IT-related external provider relationships and services.
• Perform backups and document the configuration of the system.

Skills on Resume:

• Website Management (Hard Skills)
• IT Coordination (Hard Skills)
• Project Management (Soft Skills)
• System Enhancement (Hard Skills)
• Issue Analysis (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Process Improvement (Soft Skills)
• Data Backup (Hard Skills)

Job Summary: 

• Propose, develop and implement business intelligence jet reports for department dashboards and reporting.
• Provide training and support for the business users on the standard features of MS Dynamics Navision.
• Follow safe work practices and procedures.
• Ensure company and QHSE policies and procedures are adhered to at all times.
• Ensure that operations within his/her area of responsibility are in accordance with the QHSE policy and objectives.
• Participate/attend all functions, activities and meetings organized by the company.
• Control, lead, develop and motivate all reports.
• Ensure all budgets, targets and plans are met.
• Work with the team to achieve QHSE objectives.
• Maintain good housekeeping at all times.

Skills on Resume:

• BI Reporting (Hard Skills)
• User Training (Soft Skills)
• Policy Compliance (Soft Skills)
• Safety Awareness (Soft Skills)
• Team Leadership (Soft Skills)
• Goal Management (Soft Skills)
• Collaboration (Soft Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Set up and maintain local IT infrastructure per EU requirements.
• Responsible for the purchasing of equipment.
• Responsible for EU office IT technical support and asset Management (laptop, virtual server, data).
• Responsible for data classification and governance of EU requirements.
• Manage business continuity and disaster recovery plans.
• Responsible for 3rd-party vendor/tool management.
• Provide training to local teams on company-wide IT-related policies.
• Manage the execution of special assignments and projects.
• Provide strategic recommendations to enhance processes, procedures, governance approaches, and compliance, including assistance with external and internal auditing, technical reviews and identification of security risks.
• Responsible for maintaining and improving G Suite.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Asset Management (Hard Skills)
• Data Governance (Hard Skills)
• Business Continuity (Hard Skills)
• Vendor Management (Soft Skills)
• User Training (Soft Skills)
• Process Improvement (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Support the company’s overall IT infrastructure and operations with network, telephony, server, storage, cloud device hardware and software.
• Provide technical and helpdesk support for 100+ users and remote users for hardware, software, telephony system, including company-issued cell phones, copiers, printers and networking issues.
• Create, analyze, and resolve server issues.
• Manage the company’s intranet that syncs with headquarters, including migration and IT-related operations.
• Configure operating systems by working with the IT Manager, both laptops and desktops.
• Document and track all IT requests, prioritize incoming support requests and resolve them in a professional and timely manner.
• Define best practices, solutions, and support procedures.
• Manage IT inventory, including hardware, software, phones, cell phones and printers.
• Interact with users, analyze requirements and develop technical specifications/designs for items such as custom development of enhancements, interfaces, reports and conversions.
• Assist with IT projects/tasks and duties as assigned by the IT Manager.

Skills on Resume:

• Infrastructure Support (Hard Skills)
• Helpdesk Support (Hard Skills)
• Server Management (Hard Skills)
• System Configuration (Hard Skills)
• Request Management (Soft Skills)
• Process Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• User Interaction (Soft Skills)

Job Summary: 

• Serve as IT support, coordinating with the IT team to diagnose and resolve hardware/software issues on PC workstations and Windows and Linux-based servers.
• Responsible for to day administration of the Windows server environment, AD, DNS, DHCP, WSUS, and related applications.
• Administrate Linux-based services.
• Troubleshoot and resolve network connectivity issues (including VPN support).
• Use imaging and deployment tools to ensure workstations and applications are deployed in a standardized manner.
• Design and assist in administering backup and restoration systems, off-site data management, long-term storage media inventory control, etc.
• Develop and maintain documentation for procedures and user resolution documentation.
• Provide timely and creative solutions to difficult problems.
• Responsible for on-call rotation for 24x7 support.
• Manage network components for monitoring network/system resources.
• Evaluate security/redundancy measures for critical networking components.
• Organize the installation/management of networking components (routers, firewalls, switches, and VOIP phone systems).

Skills on Resume:

• IT Support (Hard Skills)
• Server Administration (Hard Skills)
• Linux Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• System Deployment (Hard Skills)
• Data Backup (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Respond to requests for technical assistance in person, via phone, or electronically.
• Install, support and maintain PC and Mac hardware, including servers, desktops, notebooks, monitors, and printers.
• Install, maintain, upgrade, and troubleshoot internal office network and phone system, including servers, switches, routers, access points, VPN, and firewall.
• Install, support and maintain software and web-based platforms (Office 365, Slack, Google, Box.com, Okta, Zoom, etc.).
• Set up and maintain email accounts, intranet accounts, Active Directory user accounts and distribution lists.
• Manage anti-virus and backup systems.
• Document processes, procedures, training guides, and issue resolutions.
• Maintain software and hardware inventory.
• Maintain high-security standards and processes to support ISO 27001 compliance.
• Provide support for Android and iOS devices.
• Participate in after-hours upgrades and troubleshooting.
• Interface with vendors and secondary support.
• Remain current on developing technologies and make recommendations to IT management.
• Responsible for assisting AV Coordinators.

Skills on Resume:

• Technical Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Administration (Hard Skills)
• Software Support (Hard Skills)
• Account Management (Hard Skills)
• Security Management (Hard Skills)
• Documentation Creation (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Hold multiple responsibilities in serving the organization in an administrative capacity, as well as serving to support the system end-user community.
• Responsible for managing the end-user experience, related to IT systems and ensuring that the GCF staff is receiving the appropriate level of care and assistance from the IT Managed Service Provider.
• Support, tracking, and administration of the computer hardware, business software licenses, and the day-to-day liaison for outside IT services.
• Assure the Foundation’s reporting and database systems produce timely, reliable and easily accessible reports.
• Facilitate the transactions and decision-making capabilities of users, in line with the strategic objectives of the Foundation.
• Deliver results among many competing priorities.
• Access to confidential information and plans related to the operation of the Foundation.
• Maintain high standards of ethics and confidentiality.
• Responsible for educating staff and being the 1 st line of defense to troubleshoot issues for AV, Phone, Copiers, etc.
• Responsible for setting up hardware locally.

Skills on Resume:

• Administrative Support (Soft Skills)
• User Experience (Soft Skills)
• Asset Management (Hard Skills)
• Data Reporting (Hard Skills)
• Decision Support (Soft Skills)
• Confidentiality (Soft Skills)
• User Training (Soft Skills)
• Hardware Setup (Hard Skills)

Job Summary: 

• Responsible for ordering hardware (Laptops, keyboard/mouse, etc.).
• Responsible for onboard/offboard staff access and assets.
• Assist end users, as well as have knowledge of O365 Administration Functions.
• Monitor and execute issues through GCF’s Ticketing System.
• Lead the internal cross-functional technology user group.
• Work in partnership with the IT Managed Service Provider service desk to resolve user issues.
• Work in collaboration with the IT Director to assess current GCF internal processes, IT deficiencies and work toward solutions.
• Provide report writing and dashboards within Salesforce.
• Work in collaboration with the IT Director to create workflows and other automated processes within Salesforce.
• Responsible for maintaining IT asset inventory and working in conjunction with MSP.

Skills on Resume:

• Hardware Procurement (Hard Skills)
• User Onboarding (Soft Skills)
• O365 Administration (Hard Skills)
• Ticket Management (Hard Skills)
• Team Leadership (Soft Skills)
• Issue Resolution (Soft Skills)
• Process Improvement (Soft Skills)
• Salesforce Reporting (Hard Skills)

Job Summary: 

• Ensure administration, and maintenance/and upgrade of hardware and software to comply with internal and vendor policies, requirements, and standards.
• Contact for IT-related issues and concerns (i.e., password resets in Foundation Power, Salesforce, etc.).
• Assess and create SQL queries within Foundation Power and adjust migration/sync logic from FP to SF.
• Process internal vendor payment requests for payment processing.
• Responsible for maintaining application keys.
• Champion for Salesforce questions regarding data, processes and workflows.
• Serve as the liaison with departments and IT as it relates to Salesforce.
• Maintain the Salesforce database and provide training as it relates to Salesforce.
• Participate in and support business process improvement projects.
• Provide information system, application and technology training, documentation, explanations, and support to all other teams and team members.

Skills on Resume:

• System Maintenance (Hard Skills)
• Technical Support (Soft Skills)
• SQL Management (Hard Skills)
• Payment Processing (Hard Skills)
• Salesforce Administration (Hard Skills)
• Department Liaison (Soft Skills)
• User Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Tailor policies, procedures, systems, and processes within the finance team and also to meet the development team.
• Oversee the finance team activity to ensure that all bookkeeping, financial reporting, accounts and bank reconciliations are accurate within specific programs or countries.
• Manage global audits, including statutory and stakeholder-driven projects, according to the annual audit schedule and prepare the annual audit summary.
• Review the month-end and quarter-end financial statements and narrative report, as well as other financial and management reports.
• Support and assist the CFO in the preparation of the organization’s annual budget, with financial performance report and annual budget report analyses.
• Work with programs and finance on oversight of spending according to grant agreements.
• Work closely with executives to provide timely and comprehensive donor proposals, tracking of donations and spending, and produce donor financial reports.
• Work with development, programs and operations teams to create budgets for grant proposals.
• Alert the development, finance and programs team to changes in grant budget spending.
• Ensure that financial activity complies with internal control requirements (such as those stipulated in the Employee Handbook and the Finance Manual) and external standards GAAP and NGO accounting rules).

Skills on Resume:

• Policy Development (Soft Skills)
• Financial Oversight (Hard Skills)
• Audit Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Budget Analysis (Hard Skills)
• Grant Compliance (Hard Skills)
• Donor Reporting (Soft Skills)
• Cross-Team Collaboration (Soft Skills)

Job Summary: 

• Monitor and support the complex information technology and systems infrastructures.
• Conduct analysis, including planning, designing, and evaluating a variety of complex information technology tools.
• Handle user requests for system needs and upgrades that are unique or complex and often involve additional research.
• Troubleshoot and resolve unique or complex problems in an efficient manner.
• Implement various applications of a highly complex nature.
• Administer and run complex tests on the operating system and related software.
• Schedule, perform, and monitor system backups and, perform data recoveries.
• Perform root cause analysis and diagnostics on the more unique or complex production systems.

Skills on Resume:

• System Monitoring (Hard Skills)
• Technical Analysis (Hard Skills)
• User Support (Soft Skills)
• Problem-Solving (Soft Skills)
• Application Implementation (Hard Skills)
• System Testing (Hard Skills)
• Data Recovery (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Build and upgrade servers in AWS.
• Responsible for all levels of IT Support.
• Configure Applications for projects.
• Test and configure Juniper Network hardware.
• Perform maintenance, support and enhancements of existing systems.
• Ensure good communication and escalation practices are adhered to.
• Work remotely and on the phone with staff, with excellent communication and presentation skills.
• Work with various virtual environments (VMware/Hyper-V/AWS/Azure/etc).
• Participate in various IT projects.
• Responsible for data centre monitoring and maintenance.
• Work with Windows and Back Office applications, including (but not limited to) Windows Server 2012/2016/2019, Active Directory administration, Windows 10 deployment and troubleshooting, Office 365 applications, Printing Services, WSUS, SharePoint, MS Lync, Skype For Business, MS Teams, Linux systems.

Skills on Resume:

• AWS Management (Hard Skills)
• IT Support (Hard Skills)
• Application Configuration (Hard Skills)
• Network Setup (Hard Skills)
• System Maintenance (Hard Skills)
• Communication Skills (Soft Skills)
• Virtualization (Hard Skills)
• Data Center Management (Hard Skills)

Job Summary: 

• Prepare the annual IT operating budget, developing a capital improvement budget and evaluating the acquisition and installation of new equipment (hardware and software).
• Develop and implement operating procedures for computing and Information Technology.
• Maintain a library of all system software and ensure all licensing requirements have been met and are current for all existing software.
• Provide helpdesk support to end-users.
• Perform PC troubleshooting, software, and hardware installation.
• Create, maintain and deactivate user IDs for all appropriate application systems.
• Create, maintain and deactivate authorization roles, profiles and responsibilities for all these applications.
• Provide all reports and statistics requested by management and the audit.
• Track and monitor user access in these application systems.
• Provide basic end-user training.

Skills on Resume:

• Budget Management (Hard Skills)
• Process Development (Hard Skills)
• License Compliance (Hard Skills)
• Helpdesk Support (Hard Skills)
• System Installation (Hard Skills)
• User Administration (Hard Skills)
• Access Monitoring (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Ensure and contribute to a day-to-day IT routine that anticipates problems and needs.
• Support Avania employees and independent contractors with day-to-day challenges.
• Perform user and system administration functions in Microsoft 365 and other SaaS systems.
• Perform user onboarding, including account setup, licensing, and orientation.
• Procure and deploy hardware to Avania staff.
• Maintain Windows servers, printers, and networking equipment.
• Effectively communicates IT concepts to a non-technical audience.
• Supervise and mentor IT department employees, as well as provide IT support.

Skills on Resume:

• IT Operations (Hard Skills)
• User Support (Soft Skills)
• System Administration (Hard Skills)
• User Onboarding (Soft Skills)
• Hardware Deployment (Hard Skills)
• Server Maintenance (Hard Skills)
• Communication Skills (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Perform a variety of administrative tasks, including creating purchase requisitions, maintaining an accurate IT asset inventory, and maintaining IT contracts and their renewals.
• Perform month-end tasks such as determining IT accruals of services received but not yet invoiced.
• Manage scheduled activities and ensure scheduled activities are performed on time, including the performance of periodic audit controls.
• Work with Power Integrations’ Finance team on defined activities.
• Work with the CIO on various activities related to IT budget tracking and other enterprise-wide administrative tasks.
• Create reasonably complex Excel tracking sheets, reports and charts.
• Work on a variety of recurring IT administrative activities.
• Assist in the general administration of the departmental staff records (e.g., completing the directorate's weekly sickness returns).

Skills on Resume:

• Administrative Support (Soft Skills)
• Asset Management (Hard Skills)
• Contract Management (Hard Skills)
• Financial Coordination (Hard Skills)
• Budget Tracking (Hard Skills)
• Data Reporting (Hard Skills)
• Audit Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Image and deploy laptops to new hires or replacements for current associates, instructing users on the use of equipment and software.
• Deploy and maintain OS and third-party software, systems and services within company guidelines.
• Schedule warranty repairs and replacements with Dell or other service providers.
• Manage security systems, including badge deployment, VPN access, user/network rights, etc.
• Assist with policy deployment, including software updates, mapping printers, compliance, etc.
• Maintain company servers and roll out new software upgrades.
• Administrate support for raising and managing IT purchase orders (in SAP) and obtain authorization from the UK IT Director (for spend over £10K) and direct reports for spend under this amount.
• Reconcile supplier invoices with budget and forecasting support for the UK IT Director.
• Support the UK IT Director to ensure that all H&S is up to date for all UK IT staff, e.g., reporting on DSE assessments.
• Provide support for the UK IT Director, his direct reports and for UK Strategic Project director.

Skills on Resume:

• Laptop Deployment (Hard Skills)
• Software Maintenance (Hard Skills)
• Warranty Coordination (Soft Skills)
• Security Management (Hard Skills)
• Policy Implementation (Hard Skills)
• Server Maintenance (Hard Skills)
• Procurement Support (Hard Skills)
• Budget Reconciliation (Soft Skills)

Job Summary: 

• Help answer all trouble calls/emails and enter work orders into CRM software.
• Assist in administering and maintaining local and web-based applications.
• Liaise with Microsoft and other vendors for online services.
• Assist in the administration and maintenance of Internal Systems programs.
• Interact with internal clients to resolve basic help desk issues.
• Communicate with internal clients in a professional manner, maintaining confidentiality.
• Provide responses to internal clients in a timely manner.
• Manage desktop and mobile equipment.
• Provide technical support to computer users.

Skills on Resume:

• Ticket Management (Hard Skills)
• Application Administration (Hard Skills)
• Vendor Liaison (Soft Skills)
• System Maintenance (Hard Skills)
• Client Support (Soft Skills)
• Professional Communication (Soft Skills)
• Equipment Management (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Monitor and report the department QHSE objectives, sales and marketing performance to the QHSE Manager/MR and management on a monthly basis.
• Ensure that various risk perspectives for the company, including but not limited to market risk, credit risk, IT risk, operational risk and contract risk, are evaluated, assessed and reported.
• Ensure that internal controls are well-designed and effective to achieve good corporate governance.
• Provide heads of departments with timely and valuable information through data mining.
• Improve productivity and make more informed business decisions.
• Ensure responsiveness to inquiries and provision of accurate quotes to the customers and satellite workshops.
• Oversee scheduling and conduct of program operational team and advisory committee meetings.
• Prepare reports for program operational team and advisory committee meetings and assist the program director with the implementation of the annual program metrics.
• Answer phone calls and provide assistance for general inquiries.

Skills on Resume:

• Performance Reporting (Hard Skills)
• Risk Assessment (Hard Skills)
• Internal Controls (Hard Skills)
• Data Analysis (Hard Skills)
• Decision Support (Soft Skills)
• Customer Communication (Soft Skills)
• Meeting Coordination (Soft Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Maintain a variety of SaaS applications, including but not limited to Slack, Google Workspace, Atlassian Suite, Office 365, Onelogin, Zoom, and others.
• Support the wider people team in onboarding and offboarding processes.
• Assist with IT projects, including identity and access management, device management, as well as the implementation of new systems or tools.
• Manage relationships with vendors and 3rd party providers.
• Oversee inventory, purchasing, and asset management.
• Monitor and maintain help desk service level agreements (SLAs) by resolving issues in a timely manner.
• Develop and maintain IT documentation.
• Manage, monitor, optimize, and troubleshoot USAFMCOM Microsoft SharePoint site collection presence on platforms such as DISA DEPS, AMC Enterprise Portal, and DFAS ePortal.
• Provide Microsoft SharePoint usage support to the USAFMCOM user community.
• Assist in the migration of Microsoft SharePoint sites of DMPO organizations, currently managed by external organizations, during the transition of support responsibility from DFAS to USAFMCOM beginning in FY21.

Skills on Resume:

• SaaS Management (Hard Skills)
• User Onboarding (Soft Skills)
• Project Support (Soft Skills)
• Vendor Relations (Soft Skills)
• Asset Tracking (Hard Skills)
• Helpdesk Support (Hard Skills)
• IT Documentation (Hard Skills)
• SharePoint Support (Hard Skills)

Job Summary: 

• Resolve IT requests quickly and professionally.
• Build and manage relationships with the many vendors that support the business.
• Become a champion of spreading good security awareness and culture.
• Use empathy to build trust and joy with the company at large.
• Leverage automation in IT processes to enhance efficiency.
• Perform configuration changes quickly with low error rates.
• Maintain accurate and well-organized IT records.
• Maintain and improve the network infrastructure, including but not limited to servers, computer systems, network hardware and cabling, security cameras, and access-controlled doors.
• Provide technical support to all corporate end users within the AV enterprise.
• Responsible for maintaining confidentiality.

Skills on Resume:

• IT Support (Hard Skills)
• Vendor Relations (Soft Skills)
• Security Awareness (Soft Skills)
• Empathy Building (Soft Skills)
• Process Automation (Hard Skills)
• Configuration Management (Hard Skills)
• Record Keeping (Hard Skills)
• Network Maintenance (Hard Skills)

Job Summary: 

• Procure IT Resources such as laptops, monitors, or other accessories.
• Set up the workplace for new employees.
• Set up new office spaces.
• Responsible for end-user support and troubleshooting of various minor issues.
• Manage internet configuration, install WiFi, or set up mobile devices for employees.
• Maintain existing devices, including warranty service.
• Manage all other related matters to the IT infrastructure.
• Oversee and maintain all aspects of the client’s computer infrastructure.
• Maintain networks, servers and security programs and systems.
• Manage the upgrade and installation of new hardware and software, and perform troubleshooting.
• Monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, back up data and perform data recovery.
• Responsible for providing support to users.

Skills on Resume:

• IT Procurement (Hard Skills)
• Workspace Setup (Hard Skills)
• User Support (Soft Skills)
• Network Management (Hard Skills)
• Device Maintenance (Hard Skills)
• Infrastructure Oversight (Hard Skills)
• System Upgrades (Hard Skills)
• Data Recovery (Hard Skills)

Job Summary: 

• Monitor and solve requests in the internal IT support ticketing system.
• Troubleshoot issues both remotely and on-site.
• Execute tasks around user onboarding and offboarding in IT systems.
• Assist the team with rolling out mobile device management (MDM).
• Responsible for 1st line support for spam/phishing alerts.
• Responsible for automation activities.
• Install, configure and troubleshoot desktop/PC/mobility operating system, hardware, software, and apps, video conference, security, network connectivity, and remote support.
• Set up and maintain the security camera system and warehouse badge system.
• Perform printer/scanner support and maintenance.
• Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, etc.
• Maintain IT equipment inventory, IT assets and manage the e-waste process.
• On-site IT support for warehouse daily business operations.

Skills on Resume:

• Ticket Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• User Onboarding (Soft Skills)
• MDM Support (Hard Skills)
• Security Monitoring (Hard Skills)
• Process Automation (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Provide technical support to Therme Art employees.
• Make sure that the office network runs smoothly, and troubleshoot.
• Assist with hardware (incl. desktop/laptop systems, printers, phones).
• Define and implement best practices.
• Onboard new employees and introduce them to key software.
• Liaise with the Communications Team to optimize online communications.
• Plan and oversee IT at all Therme Art events.
• Perform troubleshooting, problem escalation, MAC requests and inventory, as related to working in a help desk environment.
• Provide detailed knowledge of server configuration and automated problem management and help desk tools.
• Assist in administrative duties as well as all other duties.

Skills on Resume:

• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Hardware Assistance (Hard Skills)
• Best Practices (Soft Skills)
• User Onboarding (Soft Skills)
• Team Collaboration (Soft Skills)
• Event IT Support (Hard Skills)
• Problem Escalation (Soft Skills)

Job Summary: 

• Implement, configure, update, troubleshoot, and support software services and systems such as Active Directory, Windows, OSX, GSuite, Slack, and Jamf to name a few.
• Create processes and procedures around consistent onboarding for new employees.
• Maintain system and network security standard guidelines.
• Provide guidance and support to networking, routing and firewalls, in and outside the office.
• Responsible for Disaster Recovery and Backup of all systems.
• Demonstrate the ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
• Communicate complex information clearly with all levels of staff organization-wide.
• Responsible for implementing and improving IT processes and standards.
• Help deliver and support new solutions that allow Drizly to improve the end user experience as well as provide gains in efficiencies, security, and operations across software services and systems.
• Responsible for supporting Windows and OSX-based systems, services, and applications will add tremendous value to the team.
• Bring past experiences and offer fresh ideas and solutions to improve the IT environment during times of massive growth.

Skills on Resume:

• System Configuration (Hard Skills)
• User Onboarding (Soft Skills)
• Network Security (Hard Skills)
• Firewall Management (Hard Skills)
• Data Recovery (Hard Skills)
• Multitasking (Soft Skills)
• Communication Skills (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Order and maintenance of computers and other related equipment.
• Prepare, maintain, and troubleshoot computerized workplaces.
• Implement, maintain and troubleshoot IT solutions.
• Provide assistance and consult with the company's employees on IT issues.
• Responsible for continuous improvement and streamlining of day-to-day IT processes.
• Monitor the system to ensure service quality and system availability.
• Give the best to prevent any type of service degradation or outage.
• Work with bare-metal servers on Microsoft AND Linux, network infrastructure, and other in-house systems.
• Help set up hardware and software for new colleagues.

Skills on Resume:

• Equipment Management (Hard Skills)
• Workstation Support (Hard Skills)
• IT Solutions (Hard Skills)
• User Assistance (Soft Skills)
• Process Improvement (Soft Skills)
• System Monitoring (Hard Skills)
• Service Reliability (Soft Skills)
• Hardware Setup (Hard Skills)

Job Summary: 

• Support Service Desk requests, incident logging and keeping track of progress.
• Procure and prepare laptops for new joiners and manage the assets of colleagues.
• Monitor of basic Office IT equipment like Wireless Access Points, Switches and Printers.
• Install tools and other software that the business requires and ensure such tools are updated and maintained accordingly.
• Create user accounts and user groups.
• Maintain a software and hardware inventory of tools in use by colleagues.
• Provide basic troubleshooting and solve hardware and software problems.
• Superior Traffic Services, a software company in the portable traffic control industry, is seeking a motivated and ambitious IT Administrator.
• Manage the in-house computing needs of an ever-growing company.
• Responsible for addressing virtually everything related to computers, internet connectivity, and internet security for employees, alongside supporting the operational software team.

Skills on Resume:

• Ticket Management (Hard Skills)
• Asset Management (Hard Skills)
• Equipment Monitoring (Hard Skills)
• Software Installation (Hard Skills)
• Account Administration (Hard Skills)
• Problem-Solving (Soft Skills)
• Team Collaboration (Soft Skills)
• IT Security (Hard Skills)

Job Summary: 

• Act as a technical expert in the area of IT administration for complex operating systems.
• Design, install and configure internal and customer-facing servers, network devices and firewalls.
• Plan ahead for necessary network updates and new features implementation to support system growth.
• Monitor the system performance, ensure deployment, and perform troubleshooting.
• Provide technical support to businesses and interact with customers (tech teams).
• Work on tasks and process automation.
• Responsible for the allocation and maintenance of IT equipment.
• Manage multiple employee requests simultaneously, including troubleshooting of all IT-related equipment such as PCs, printers, CCTV, and video conferencing systems of the company.
• Monitor system performance and ensure availability.
• Coordinate with third parties to solve technical or network issues.
• Provide quality documentation and deliver presentations about network issues, updates, troubleshooting techniques, etc.
• Participate in learning new technologies and career development opportunities as presented in an effort to progress to higher-level positions within the IT network and system.

Skills on Resume:

• System Administration (Hard Skills)
• Network Configuration (Hard Skills)
• System Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• Process Automation (Hard Skills)
• Equipment Management (Hard Skills)
• Customer Communication (Soft Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Ensure ongoing IT activities, including administration, monitoring and maintenance.
• Ensure the administration of all IT activities, like equipment selection, orders, maintenance, and inventory.
• Responsible for first-level support for the employees.
• Responsible for managing cloud services.
• Comply topics will be in the hands (e.g., security policies, support in data privacy).
• Support, conceptualize and plan IT-Projects.
• Take care of the documentation of IT landscapes and processes.
• Administrate, install and operate Paloalto firewalls.
• Administrate and operate VMware NSX firewalls.
• Operate and implement firewall rules.
• Support of infrastructure Paloalto/Cisco/VMware.

Skills on Resume:

• IT Administration (Hard Skills)
• System Monitoring (Hard Skills)
• User Support (Soft Skills)
• Cloud Management (Hard Skills)
• Security Compliance (Hard Skills)
• Project Planning (Soft Skills)
• Documentation Management (Hard Skills)
• Firewall Administration (Hard Skills)

Job Summary: 

• Provide timely, accurate, and professional support to end users.
• Procurement of equipment and kitting (Windows/Mac) of company laptops with endpoint management.
• Set up and manage employee accounts, groups, and access controls.
• Manage cloud services used following the zero-trust security model.
• Handle network replacement, configuration, and maintenance.
• Responsible for managing software licenses.
• Manage incidents and inventory of hardware assets, such as computers, printers, servers, and other related equipment.
• Manage the regular updates and patches of network and communications software.
• Respond to staff support requests-troubleshooting and resolving network connectivity issues, as well as providing on-site support at office locations and data centers.
• Monitor the current network structure and submit quarterly reports to the management team regarding its performance.
• Install and test network software and hardware.
• Research and recommend suitable network products and internal business support software.

Skills on Resume:

• End-User Support (Soft Skills)
• Equipment Procurement (Hard Skills)
• Account Management (Hard Skills)
• Cloud Security (Hard Skills)
• Network Maintenance (Hard Skills)
• License Management (Hard Skills)
• Incident Handling (Soft Skills)
• Performance Reporting (Soft Skills)

Job Summary: 

• Deploy and manage all aspects of the server platform.
• Troubleshoot network and system issues.
• Monitor active network and server infrastructure.
• Perform routine preventative maintenance on equipment.
• Administer network security measures to prevent system interruptions or breaches.
• Execute sensitive data backup and restoration procedures.
• Document all technical procedures, policies, reports and user guides.
• Work to well-defined SLAs and KPIs.
• Support of functional teams, such as networking.

Skills on Resume:

• Server Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Monitoring (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Network Security (Hard Skills)
• Data Backup (Hard Skills)
• Documentation Management (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Implement, configure and maintain servers and related infrastructure.
• Install, automate and support tools and solutions on-prem and cloud.
• Work with the project/development teams on migrations and implementations.
• Manage server lifecycle and patching.
• Provide technical product expertise, advise on deployment.
• Constantly look for improvements and implement by following the ITIL methodology.
• Operate and administrate a hybrid client network supporting operational and product development teams.
• Compile and update hardware and software systems, assets, policies, procedures, and solutions documentation.
• Manage all network switches, routers and wireless APs[RO1].
• Troubleshoot network equipment connectivity in the event of a failure.
• Install and manage client systems, conduct updates, create passwords and run checks for viruses and spyware on the client network.

Skills on Resume:

• Server Maintenance (Hard Skills)
• Cloud Automation (Hard Skills)
• Project Collaboration (Soft Skills)
• Patch Management (Hard Skills)
• Technical Expertise (Hard Skills)
• Process Improvement (Soft Skills)
• Network Administration (Hard Skills)
• System Documentation (Hard Skills)

Job Summary: 

• Take over and maintain the company's current operational-wide IT infrastructure.
• Carry out selection, migration, and implementation of suitable systems and technologies.
• Offer server and data security support for all existing locations.
• Analyze weak points, containment options, and subsequent removal strategies.
• Offer professional mentoring for junior colleagues.
• Provide guidance with systems like G Suite, Slack, MS Office 365, 1Password, Jira, Confluence, amongst others and the ability to train and support employees on their use.
• Support employees in resolving problems with IT and Communication systems.
• Manage access and identity management requests.
• Design, update and maintain IT documentation, including documentation for support and operations processes.
• Manage hardware and software Asset Management records.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• System Implementation (Hard Skills)
• Security Support (Hard Skills)
• Risk Analysis (Hard Skills)
• Team Mentoring (Soft Skills)
• User Training (Soft Skills)
• Identity Management (Hard Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Provide network management, functional hardware and software according to the requirements of the company's management and in accordance with IT policy with the aim of functional provision and the necessary interconnection of the computer network.
• Perform technical administration and maintenance of computer systems.
• Cooperate with IT KION Stříbro and with KIM Aschaffenburg.
• Provide advice and support to users of computer technology.
• Perform activities necessary to ensure IT security and data protection.
• Provide services to users in the form of setting up accounts, electronic counts, access to servers, Intranet, antivirus protection, data backup on servers, etc.
• Provide OS, application, and hardware support for a geographically diverse user base.
• Monitor and respond to security issues that occur at the user and workstation level.
• Create documentation for applications and processes.
• Provide training on applications and processes.
• Help test and deploy new applications and services.

Skills on Resume:

• Network Management (Hard Skills)
• System Administration (Hard Skills)
• User Support (Soft Skills)
• IT Security (Hard Skills)
• Account Management (Hard Skills)
• Application Support (Hard Skills)
• Documentation Creation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Perform IT support tasks as directed by the Secure Network System Manager.
• Involve hardware, software and documentation activities.
• Respond to user requests to perform software/hardware support for Windows clients.
• Routine tasks on Windows/Linux Servers.
• Provide IT-oriented advice and guidance to the UWG user community.
• Contribute towards the technical road mapping and direction of the UWG UKAR&AS.
• Undertake defined IT-related project tasks.
• Ensure the ongoing operation of a complex cloud-based API web service infrastructure.
• Contact person for internal and external customers in technical aspects of platform operation and are responsible for the user management of the associated tools.
• Take on a decisive role in the development of operational and monitoring concepts as well as their coordination and implementation.
• Participate in the area of responsibility in 2nd and 3rd level support.
• Work on exciting IT projects around the topic of cloud and e-commerce.

Skills on Resume:

• IT Support (Hard Skills)
• System Maintenance (Hard Skills)
• User Assistance (Soft Skills)
• Server Administration (Hard Skills)
• Technical Guidance (Soft Skills)
• Cloud Operations (Hard Skills)
• User Management (Hard Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Responsible for daily operations, security management, corporate compliance, and file/share/print services administration.
• Monitor, configure, and install network systems, network hardware/software.
• Maintain LAN and systems operations.
• Provide technical guidance and instruction to users and other IT specialists.
• Serve as a senior technical advisor to management.
• Maintain liaison with manufacturers, professional organizations, and counterparts at other installations and services regarding available products and state-of-the-art technologies and advancements.
• Provide IT assistance to staff, guests and facility users.
• Respond in a timely manner to service issues and users' requests.
• Install, configure, maintain and upgrade computer hardware and software.
• Keep an inventory of IT equipment, software and licenses.
• Manage accounts, groups and other IT resources in the registry system.
• Configure and perform system backups.

Skills on Resume:

• Security Management (Hard Skills)
• Network Administration (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Guidance (Soft Skills)
• Advisory Support (Soft Skills)
• Vendor Liaison (Soft Skills)
• User Assistance (Soft Skills)
• Data Backup (Hard Skills)

Job Summary: 

• Take over and maintain the company's current operational-wide IT infrastructure.
• Carry out selection, migration, and implementation of suitable systems and technologies.
• Offer server and data security support for all existing locations.
• Analyze weak points, containment options, and subsequent removal strategies.
• Offer professional mentoring for junior colleagues.
• Provide guidance with systems like G Suite, Slack, MS Office 365, 1Password, Jira, Confluence, amongst others and the ability to train and support employees on their use.
• Support employees in resolving problems with IT and Communication systems.
• Manage access and identity management requests.
• Design, update and maintain IT documentation, including documentation for support and operations processes.
• Manage hardware and software Asset Management records.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• System Implementation (Hard Skills)
• Security Support (Hard Skills)
• Risk Analysis (Hard Skills)
• Team Mentoring (Soft Skills)
• User Training (Soft Skills)
• Identity Management (Hard Skills)
• Asset Management (Hard Skills)