What Does An IT Administrator Do?

WHAT DOES AN IT ADMINISTRATOR DO?

Published: Oct 16, 2025 - The Information Technology (IT) Administrator monitors and maintains servers and networks, installs and configures hardware and software, and implements security protocols to safeguard company systems. This role involves managing user accounts, performing system diagnostics, backing up data, and supporting end-users with technical issues while staying updated on industry best practices. The administrator also handles IT equipment procurement, maintains inventory, and oversees various office administrative functions such as website updates, telecommunications, and facility support.

A Review of Professional Skills and Functions for IT Administrator

1. IT Administrator General Responsibilities

Server Troubleshooting: Perform troubleshooting on Windows-based servers like Exchange, AD Services, FTP, Fileserver, etc.
Patch Management: Patch and version verification of the Windows server and Microsoft applications.
Policy Configuration: Configure Group Policy server, computer and user operations.
Application Support: Troubleshoot O365, Skype for Business, MS Teams, Active Directory, Federation Services with advanced skills for Error log debugging and finding Root Cause analysis.
System Monitoring: Ensure proactive check/testing on environments for production, disaster recovery, and development for high availability and uptime.
Automation Procedures: Develop, document, install, and comply with automated monitoring console operations procedures.
Performance Reporting: Report utilization, tuning and server performance.
Capacity Planning: Provide capacity planning and management services for all equipment.
Data Analysis: Implement/utilize tools, techniques and facilities for capturing and providing relevant utilization data.
Problem Management: Address problem management via ticket management tools and create automation/Simplification of repetitive tasks.

2. IT Administrator Roles and Responsibilities

Server Maintenance: Install and maintain VMWare ESX servers.
Virtualization Management: Create, maintain, and replace Windows virtual machines.
Cloud Administration: Create and maintain AWS environments.
Firewall Management: Maintain firewall rules and hardware.
Patch Management: Manage and monitor patches for OS, SQL, and software, along with firmware and BIOS updates.
Server Administration: Administrate Windows Server, including Active Directory.
Security Management: Administrate virus detection and malware prevention products.
Database Administration: Install, configure, and maintain SQL Server.
AWS Management: Responsible for AWS resource management.
System Monitoring: Monitor systems and capacities utilizing a variety of tools.
O365 Administration: Responsible for Office 365 administration.
Process Documentation: Create and maintain documentation on new and existing processes and procedures.
Disaster Recovery: Actively participate in periodic DRP/BCP planning and testing.

3. IT Administrator Duties and Roles

Technical Support: Provide daily technical support for the network (LAN, WAN and Firewall), anti-virus, backup, voice and video conference.
Server Management: Monitor and manage Wintel server, network equipment and perform redundancy for servers and network/ VOIP equipment.
Security Administration: Perform system hardening, patching, protection and security administration.
Capacity Planning: Perform system sizing and capacity planning and benchmarking.
System Configuration: Provide Wintel and Unix/Linux servers and storage system setup configuration and back-up.
Operational Guidance: Responsible for guiding the headquarters's IT application system operation.
Documentation Management: Documents concise and detailed deployment, changes and upgrades of systems.
Activity Reporting: Report all activities to the headquarters' IT Director.
After-Hours Support: Provide after office hour support for system issues.

4. Junior IT Administrator Tasks

Project Management: Oversee projects for new technology implementations, upgrades, and conversions.
Technical Support: Provide expertise and support to various organizational teams and projects.
Process Improvement: Increase efficiencies and provide recommendations when it comes to improving the organization’s IT systems.
User Training: Conduct briefings, training, and demonstrations for users to enhance system productivity.
Documentation Development: Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users.
System Troubleshooting: Provide troubleshooting for complex system problems when they arise.
User Administration: Set up new users and manage security, passwords, and backups.
Vendor Management: Work with vendors to ensure Service Level Agreements are met, issues are addressed, and best practices are followed.
Asset Administration: Administer company-provided hardware assets to staff personnel.
Training Development: Develop training coursework and materials.
Staff Training: Provide training for new team members and new staff hires.
Knowledge Management: Maintain and expand the knowledge base in the area of expertise, keeping current on the latest technologies and trends.
Professional Development: Attend courses to develop and keep skills and knowledge current.

5. IT Administrator Overview

Network Management: Configure and manage the company’s IT network, including software, routine updates, network security, and antivirus measures.
Data Backup: Implement backup processes, ensure data preservation and security, and assess systems for upgrades or replacements.
Team Supervision: Supervise and oversee the daily operations of IT and security personnel.
Security Response: Respond to events that could potentially pose a security threat to the company, personnel, or property.
SQL Management: Develop and modify SQL queries using SQL and perform non-programming modifications and tasks.
System Monitoring: Oversee monitoring of surveillance and security systems while on and off company premises.
Access Control: Oversee and maintain access controls and security clearances according to company policies and procedures.
Regulatory Compliance: Assure compliance with licensure and regulatory requirements related to IT as established by federal, state, and local laws, agencies, and industry accreditation standards.
Hardware Maintenance: Configure and oversee maintenance of the company’s IT physical hardware, including servers, desktop and laptop computers, phone systems, and security/electronic monitoring systems, and repair or replace failed components.

6. IT Administrator Roles and Details

Network Administration: Administer networks and systems (implementation and support of servers and network infrastructure).
Technical Collaboration: Work closely with Thales DIS subcontractors on technical support and projects.
Data Center Support: Work closely with the Data Center teams on technical support issues and projects.
Firewall Management: Make firewall change requests for the site.
Project Participation: Work on regional and corporate projects.
System Improvement: Recommend, design, and deliver improvements to the network and systems to meet changing demands and new technology.
Change Control: Maintain a strict change control regime for all changes affecting the infrastructure in line with ITIL standards.
Documentation Management: Maintain up-to-date technical documentation on the network, including network topology/diagrams, backup and restore procedures, security procedures, and operation/support procedures.
Standards Compliance: Promote Thales DIS IT/IS standards and strategies and ensure compliance.

7. IT Administrator Details

Technology Planning: Assist in planning, deployment, and maintenance of technology solutions that align with business goals.
VoIP Administration: Plan, deploy, and maintain VoIP solutions for HQ and branch offices.
Vendor Management: Track IT-related vendor account information.
Network Documentation: Prepare network documentation.
Technical Support: Serve as an escalation point for end-user support issues.
Hardware Management: Provision and troubleshoot hardware.
Network Maintenance: Maintain and troubleshoot VPN and Remote Access networks.
System Configuration: Configure, deploy, and uphold enterprise applications, video surveillance capabilities, security applications, disaster recovery infrastructure, and cloud-based and on-premise solutions.
SQL Development: Develop SQL queries to power Rodeo’s data-driven environment.
Data Visualization: Design and implement data visualizations.
Personnel Administration: Onboard and offboard personnel.
Process Documentation: Create, update, and maintain documentation, tickets, and procedures.
Office Provisioning: Deliver the provisioning of new branch offices.
Team Communication: Communicate clearly with the team and doctors.

8. IT Administrator Duties

Problem Resolution: Identify, diagnose, and resolve Level One problems for users of the mainframe, personal computer software and hardware, and internet connectivity.
System Configuration: Install and configure software, hardware, and network monitoring systems, and perform troubleshooting of issues.
Infrastructure Security: Ensure the security and efficiency of the IT infrastructure.
System Maintenance: Perform upgrades of software, maintain computer hardware, address questions about technical problems, and improve efficiency by evaluating system network functions.
User Management: Add, remove, or update user account information, resetting passwords, etc.
System Documentation: Responsible for documenting the configuration of the system.
Network Maintenance: Troubleshoot any reported problems, perform system performance tuning, and ensure that the network infrastructure is up and running.
Hardware Support: Diagnose and resolve end-users' network/local printer problems, PC hardware problems, and e-mail, internet, WLAN, and local area network access problems.
Server Troubleshooting: Troubleshoot server operating system, network hardware, and network application errors.
Network Installation: Install local area network cabling systems and equipment such as network interface cards, hubs, and switches.

9. IT Administrator Additional Details

Server Administration: Administrate and troubleshoot 2008 and 2012 R2 servers.
Policy Configuration: Implement and configure GPOs (Group Policy Objects) in 2008 and 2012 R2 servers.
User Management: Add users to workgroups/domains and implement group policies and allocate disk quota as per IT Policy.
Network Setup: Responsible for installing, setting up, and maintaining the network and also configuring the peripherals, cabling, and equipment accordingly as per the requirement.
Data Backup: Responsible for maintaining the backup network, hardware, and software files on a regular basis accordingly to company policies.
Database Management: Manage database servers and create new user accounts.
System Maintenance: Maintain the following systems and/or applications.
Telephony Management: Responsible for the EPABAX system.
Switch Configuration: Configure and troubleshoot Network Switches.
Email Support: Responsible for configuring and troubleshooting Microsoft Outlook accounts.
Network Maintenance: Responsible for maintaining the entire Network and troubleshooting network-related issues.

10. IT Administrator Responsibilities

Printer Maintenance: Responsible for maintaining and troubleshooting the network printers and equipment-connected printers.
Software Support: Install and troubleshoot application software and security software.
Network Troubleshooting: Troubleshoot network connectivity, user login problems, and LAN/WAN problems.
Hardware Configuration: Configure and troubleshoot hardware network components (LAN cable crimping, network printers, switches, and routers).
System Maintenance: Responsible for maintaining the BMS system.
Documentation Support: Assist QA in preparing documents like SOPs, URS, change controls, deviations, etc.
Compliance Procedures: Follow the cGMP procedures and maintain documents to that effect, like validations as per VMP (Validation Master Plan).
Server Management: Responsible for maintaining ESXi servers.
OS Administration: Install, configure, and manage Windows operating systems.
Policy Compliance: Comply with all company policies and standards.

11. IT Administrator Tasks

Vendor Support: Support infrastructure services provided by vendors.
System Connectivity: Ensure connectivity and availability of applications and services within the company, both locally and regionally.
Infrastructure Maintenance: Install, support, and maintain hardware and software IT infrastructure.
Policy Compliance: Support and understand policies, procedures, and standards, e.g., Incident Management and Change Management, within the team.
Project Assistance: Assist in managing planned/ad-hoc projects (migration, setting new corporate software, change/refresh of equipment, etc.) and ensure cohesive team performance.
Asset Management: Support IT assets, software licenses, maintenance, and the inventory list locally.
System Integration: Facilitate high-level functional specifications discussion and participate in system integration testing.
Vendor Management: Work with IT vendors, negotiate pricing, RFPs and RFIs, and manage and monitor IT vendors' performance and delivery schedules.
Network Configuration: Understand network structure (including configuring network devices).

12. IT Administrator Job Description

Infrastructure Management: Manage servers, cloud infrastructure setup, IT support, escalations, upgrades, and migrations.
Service Optimization: Lead and ensure all services are running smoothly and processes are optimized.
Process Scaling: Scale, establish, and optimize technology and processes in a hyper-growth environment.
Application Evaluation: Evaluate new applications based on requests and operational needs.
Stakeholder Collaboration: Work together with different stakeholders such as HR, Finance, Legal, and Security.
Project Coordination: Work closely with the IT teams and business on common projects.
Vendor Management: Manage vendors on new and old contracts, and improve and optimize them.
Technology Development: Keep yourself and the team updated on emerging technologies and best practices.

13. IT Administrator Roles and Details

Platform Maintenance: Perform platform maintenance activities, such as removing old records, deleting unused groups, and removing unused user accounts.
Account Management: Manage (create, modify, delete) central platform usage policies, roles, folders, permissions, groups, and user accounts.
Template Configuration: Design and configure templates, record structures, and data fields in accordance with Siemens policies.
System Configuration: Modify platform setup and configuration based on direction from Works Credential leadership team and Digital Service Center leadership.
Incident Response: Monitor central support email addresses and ticket queues and respond to incidents, service requests, and change requests from field stakeholders and platform end-users.
Global Coordination: Coordinate with the global Works Credential support team and escalate incidents, service requests, and change requests.
Vendor Collaboration: Coordinate with support and product development teams from vendor organizations.
Usage Monitoring: Run reports, monitor usage, and provide notification to leadership of insecure platform usage, policy violations, and general updates and status of adoption and use.
Documentation Support: Support the development of documentation, processes, and training materials.
Integration Management: Maintain and monitor technical integrations with other Siemens platforms and ensure that automated processes, such as user account creation, operate appropriately.
Feedback Collection: Collect feedback from organizational stakeholders and platform end-users using a variety of tools, such as forms, surveys, and interviews.
Leadership Reporting: Present feedback and usage metrics to leadership on a recurring basis.

14. IT Administrator Role Purpose

Process Improvement: Continuously looking for improvements.
Service Alignment: Ensure services operated are aligned with industry best practices and Boeing enterprise best practices.
Incident Response: Respond to events, requests, and incidents logged in management systems.
System Analysis: Perform analysis of log files, systems, and network traffic.
Strategic Collaboration: Work closely with Architecture to help define strategy and resources to deliver on strategies and projects.
Operational Support: Work with the site team to establish and support their operational requirements.
Technical Assessment: Identify and raise technical challenges and limitations within the networking estate.
IT Consultancy: Provide consultancy to colleagues within the organization.
Representation: Represent IT International and Infrastructure at meetings.

15. Associate IT Administrator Additional Details

System Administration: Administer and maintain systems support for software, hardware and servers, test, troubleshoot, diagnose, and resolve all problems.
Technical Support: Provide timely technical support for users and work with them to solve existing problems.
Account Management: Account management (creation, permissions, removal, etc).
Data Protection: Monitor and maintain updated virus protection software, and backup data for emergency recovery.
User Assistance: Responsible for helping end-users with courteous service.
Help Desk Support: Field all incoming help requests from end users via a variety of intakes (phone, email, etc.).
Hardware Configuration: Install and configure computer hardware, operating systems and applications.
System Monitoring: Proactively monitor and maintain computer systems and networks.
Issue Troubleshooting: Troubleshoot hardware and software issues on desktops, laptops and mobile devices.
Documentation Management: Document issues in the ticketing system and maintain the internal knowledge base (Wiki) and other IT documentation.
Project Assistance: Assist in other projects and duties.
After-Hours Support: Work outside normal business hours.
General Duties: Perform all other related duties as assigned by the IT Manager.

16. IT Administrator Details and Accountabilities

Technical Support: Provide technical support to users via email, phone and Help-Desk portal.
Hardware Management: Manage the workstations and the necessary hardware peripherals.
Hardware Monitoring: Monitor hardware functionality and take action.
Software Management: Manage software installation and set up on computers according to the specifications given.
User Training: Train end users on how to use the new software and IT equipment.
Maintenance Scheduling: Organize and schedule updates and maintenance with users.
Network Assessment: Identify deficiencies in network peripherals and equipment.
Process Improvement: Identify and suggest possible improvements to procedures.
IT Innovation: Contribute to satisfying the continuing need for IT innovation and development.
Data Compliance: Act in compliance with Data Protection in line with current legislation and corporate policies.

17. IT Administrator Key Accountabilities

System Support: Organize, install, and support Distribution Center computer systems.
Network Maintenance: Install all network hardware and software and make needed upgrades and repairs.
System Security: Maintain network and computer system security and ensure that all systems are operating correctly.
Performance Optimization: Collect data to evaluate and optimize network or system performance.
User Management: Add users to a network and assign and update security permissions on the network.
User Training: Train users in the proper use of hardware and software.
Problem Resolution: Interpret and solve problems when a user or an automated monitoring system alerts them that one exists.
Email and Storage Management: Ensure that email and data storage networks work properly.

18. IT Administrator Roles and Responsibilities

Workstation Management: Make sure that employees’ workstations are working efficiently and stay connected to the central computer network and telecommunication network.
Hardware Planning: Participate in decisions about acquiring future hardware or software to upgrade the organization’s network.
Network Performance: Maintain network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, and escalating problems to vendors.
Network Security: Secure the network by developing network access, monitoring, control, and evaluation, and maintaining documentation.
IT Strategy: Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements.
Quality Assurance: Maintain quality service by establishing and enforcing organizational standards.
Issue Resolution: Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
System Support: Provide 24x7 support for critical production systems.

19. IT Administrator Responsibilities

Workstation Setup: Set up desks with computers/laptops and necessary peripheral devices (docking stations, monitors, etc.).
Network Maintenance: Maintain and support the plant Business and Process network and security infrastructure.
Server Administration: Maintain and support the plant Business and Process local servers and workstations.
Cybersecurity Collaboration: Partner with cybersecurity architects to secure Industrial Control Systems and enable the connected manufacturing enterprise of the future (Industry 4.0).
Engineering Support: Partner with Process Control and Engineering capabilities to deliver communication networks that are optimized for reliable automation.
Antivirus Management: Own and support anti-virus software on plant Process workstations, laptops, and servers.
Operational Support: Provide day-to-day operational support for system troubleshooting, service delivery/recovery, root cause analysis, and resolution/remediation of technical issues, demonstrating a high level of initiative.
Customer Service: Provide timely follow-up and completion of internal customer requests utilizing a central helpdesk ticketing system.
Technology Operations: Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, Compute clusters, server/workstations backup, printing, scanning, and more.

20. IT Administrator Essential Functions

Global Support: Work with the global support team to troubleshoot issues and ensure issues are being routed to the proper functional teams.
System Implementation: Participate in providing day-to-day support and in the implementation of projects and systems.
Stakeholder Communication: Manage communication with stakeholders regarding service provision and outages.
User Management: Provide support for plant end-users onboarding and offboarding with local HR and supervisors.
User Training: Provide orientation and guidance to new and existing users.
Equipment Handling: Lift and move computers, servers, and other small network devices.
Inventory Management: Manage on-site IT stock/spares.
Vendor Management: Manage IT service providers and vendors.
AV Support: Provide support for local AV/conference room systems.

21. IT Administrator Additional Details

Network Monitoring: Monitor and maintain networks and servers.
System Upgrades: Upgrade, install and configure new hardware and software to meet company objectives.
Security Implementation: Implement security protocols and procedures to prevent potential threats.
Access Control: Create user accounts and perform access control.
System Optimization: Perform diagnostic tests and debugging procedures to optimize computer systems.
Data Management: Document processes, as well as backing up and archiving data.
Data Recovery: Develop data retrieval and recovery procedures.
Feedback System: Design and implement efficient end-user feedback and error reporting systems.
IT Best Practices: Keep up to date with advancements and best practices in IT administration.
Technical Support: Provide technical support to end-users, investigate, assist, troubleshoot and resolve any problems or issues.
Asset Management: Manage the inventory and procurement of IT equipment and licences.
Office Administration: Responsible for office administrative duties (e.g., maintaining the company website, telecommunications, security alarm, air-conditioning systems, office cleaning contract, office equipment inventory and procurement and assisting in office safe management measures).

22. IT Administrator General Responsibilities

NMCI Updates: Stay current with all NMCI updates, including outages, changes, and current policies.
Process Development: Develop IT processes for business, administrative and data management functions.
Training and Integration: Provide training and lead the program office integration of IT tools, including DoD and NAVAIR applications and web-based program performance/acquisition applications, to include but not limited to, the Acquisition Management System, Tableau and Qlik Sense.
SharePoint Management: Develop, integrate, and manage the PMA Microsoft SharePoint Online site and Microsoft Teams structures via Microsoft Power Apps to include Power Automate and Power BI functionality.
Technical Interface: Interface with NAVAIR Digital Group Subject Matter Experts (SMEs), NAVAIR Champions and the NAVAIR National Help Desk.
O365 Administration: Serve as the Program Office POC to champion efforts of training, development, maintenance, and management of the PMA use of the Microsoft O365 Suite of Software Applications as implemented by DoD and NAVAIR policy.
Technical Support: Respond to requests for NMCI computer assistance and understand how to proceed based on a particular request, including printer mapping, application troubleshooting, Wi-Fi connection issues, VPN setup, conference room display setup, and general user instruction/guidance.
Hardware Replacement: Assist with replacing failed hardware, adding new devices.
Printer Maintenance: Maintain printers/multi-function devices to include paper management, toner replacement, and ordering supplies from B2272 facilities.
Hardware Management: Assist with hardware management using the NMCI Enterprise Tool (NET).
Tech Refresh: Gather information for validation during Tech Refresh Cycles (computer hardware upgrade), transferring hardware and software between users and machines, and assigning hardware for new personnel.
Communication Management: Distribute to the Program Office information concerning network issues/updates to the All Hands based on the affected audience.
Application Support: Respond to inquiries requesting IT/application assistance.

23. IT Administrator Additional Details

Customer Service: Provide excellent customer service in a fast-paced business environment.
Technical Support: Provide first-level contact and problem resolution for SaaS and enterprise systems (including phones) in support of the Service Desk and System Administrators.
User Communication: Communicate technical solutions in a user-friendly and professional manner.
Issue Management: Triage, solve and route all user support requests.
Account Assistance: Reset passwords for web-based employee applications, and educate users on self-service features.
Asset Administration: Assist in administering company-wide cell phone equipment and other property accounts.
Documentation Development: Assist with developing end-user documentation, knowledge base articles, online FAQs and updating internal documentation.
Office Support: Provide ad hoc support to Home Office users for Microsoft Office applications, telephone voice mail, a/v equipment, and copier problems.
Vendor Management: Interact with and manage vendors to assure quality of service and value for spend.
User Assistance: Contact may include responding to user application questions, answering questions regarding corporate policies, and/or managing roles/permissions within the time established by corporate policies.

24. IT Administrator Functions

Citrix Administration: Install and maintain Citrix Xen/VSphere environment.
Security Management: Maintain Sophos Safeguard management, Cryptware helpdesk application, and BitLocker administration.
IT Training: Conduct IT training for new joiners to be familiar with standard office applications.
Mobile Support: Support mobile phones and mobile devices.
Workflow Optimization: Create and modify existing workflows to enhance work.
Experience Center Support: Support the experience center in Dubai.
Account Administration: Administrate network user accounts and mailboxes.
Hardware Setup: Set up new users’ desktops, laptops, and printers.
Access Control: Maintain the access rights for users for shared files and folders.

25. IT Administrator Roles and Details

System Installation: Install and configure hardware and software approved by G&D.
Network Security: Administrate software, antivirus software, and maintenance of security and integrity of the network.
Inventory Management: Responsible for inventory of hardware and software, sourcing, assistance in purchasing, installation, and maintenance of new software and hardware.
User Management: Create and remove an employee in E-data.
Documentation Maintenance: Responsible for maintaining network documentation.
VPN Administration: Create VPN smartcards for remote users.
Certificate Management: Renew VPN and Lotus certificates.
User Training: Train users on applications.
Technical Support: Assist the IT and Security Manager in technical fault analysis and troubleshooting.
IT Communication: Communicate with the Munich IT department for advanced problems.

26. IT Administrator Roles

Procurement Support: Provide inputs and recommendations for the purchase of IT-related software and hardware.
Security Compliance: Ensure employees are following the IT security rules of G&D.
IT Communication: Communicate with staff on all aspects of IT.
System Updates: Ensure the Windows and antivirus automatic updates are done properly.
Process Monitoring: Monitor and verify service processes, i.e., backups and patch distribution.
Technical Support: Provide technical support to a wide range of internal users.
Network Security: Monitor and manage network security and alerts.
IP Management: Manage network IP addresses.
Project Assistance: Assist the IT and Security Manager with other project work.

27. IT Administrator Roles and Details

Asset Management: Oversee the IT assets, cloud-based storage, and network structure.
Equipment Maintenance: Maintain inventory and implementation of new computer equipment and network equipment, including security systems and phones.
Issue Resolution: Assist with diagnosing and quickly resolving network, hardware, or software problems to help minimize downtime.
Account Administration: Maintain accounts and security settings for email, cloud-based storage, and other software accounts.
Cloud Management: Manage the implementation of Microsoft Business accounts and AWS storage.
Ticket Support: Assist in addressing incoming IT tickets from employees globally and providing resolution in a timely manner.
Project Management: Manage IT projects from the planning phase to implementation and maintenance.
User Support: Responsible for user support via ticket system (2nd/3rd level, German and English).
System Administration: Responsible for system administration of the Europe-wide IT infrastructure.
Environment Configuration: Install and configure the internal IT environment.
Error Analysis: Responsible for independent error analysis and problem-solving.
Infrastructure Improvement: Responsible for the improvement of the IT infrastructure by documenting and sharing knowledge with the team.

28. Junior IT Administrator Responsibilities and Key Tasks

Customer Support: Provide support for customer requests, analyze problems, and escalate issues.
User Communication: Communicate technical information to nontechnical users.
After-Hours Support: On-call rotation required for after-hours emergency support.
Hardware Troubleshooting: Troubleshoot desktop and printer hardware and software issues.
Issue Resolution: Resolve issues to the end user's satisfaction.
System Installation: Install, configure, and test all new workstations, peripheral equipment, and software.
Network Troubleshooting: Troubleshoot LAN/WAN and connectivity issues.
Project Participation: Participate in global projects (company-wide).
Audit Participation: Participate in any type of IT audits.

29. Junior IT Administrator Duties and Roles

Technical Support: Tech support, documentation, and building the systems that help run the business.
System Management: Responsible for including email and messaging communication, collaboration and document management, phone and networking, company-issued hardware and equipment, and specialized systems license from various vendors.
Collaboration: Work closely with management, employees and vendors to ensure appropriate service levels are met.
Issue Monitoring: Monitor and proactively address issues as they arise.
Technical Expertise: Understand networking, various operating systems, cloud services, including Google G-Suite, communications, remote diagnostic tools, and other technologies commonly used today.
User Support: Support business users with a professional and calm demeanor.
Hardware Procurement: Procure and configure office IT hardware (network switches, access points, etc).
Desktop Support: Provide desktop support, including provisioning and maintenance of Mac laptops for all employees.
Access Configuration: Configure user access to networks, applications and services.
Backup Management: Configure and maintain backup solutions and disaster recovery procedures.

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