Job Summary: 

• Assist with the configuration, implementation, and administration of Microsoft Active Directory domain infrastructure
• Assist in documenting and maintaining systems’ baselines and configuration standards
• Perform day-to-day server hardware, operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members
• Communicate with senior IT staff members regarding the goals of the previous day and week, as well as the current day and week, and any accomplishments or challenges
• Keep appropriate team members informed of the results of the daily discussion mentioned above to ensure accurate and up-to-date communication among team members
• Monitor and ensure the successful data backup and restore functions of all enterprise systems
• Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
• Diagnose systems tickets accurately via phone, remote tools, and on location
• Perform tasks associated with help desk tickets for both systems and desktop support issues
• Update all assigned tickets that have not been updated in the past three days, ensuring the appropriate ticket owner is informed
• Follow up with involved parties to research and update any “unknown-status” tickets
• Perform tasks as an individual contributor and as part of a project team
• Work with minimal supervision while maintaining a high quality of service

Skills on Resume: 

• Active Directory (Hard Skills)
• System Configuration (Hard Skills)
• Server Maintenance (Hard Skills)
• Security Patching (Hard Skills)
• Backup Management (Hard Skills)
• Ticket Troubleshooting (Hard Skills)
• Team Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Plan, coordinate and deliver detailed, complex, technical, or sensitive projects that may impact current strategic or operational outcomes
• Develop and maintain a network of relationships with key internal and external stakeholders, resolve issues and deliver quality outcomes
• Produce high-level policy advice and engage in complex problem-solving and issues management.
• Create or provide strategic guidance on applications management and project delivery
• Deliver technical expertise to the management and deployment of technologies into various environments, and utilize multiple stakeholders and resources to maintain standards of delivery
• Work collaboratively with a broad range of application delivery and environment support teams to identify and troubleshoot issues, and implement a solution promptly to minimize disruption to the organization
• Evaluate new technological solutions and programs and determine for implementation within the organization.
• Lead modification or adaptation of established processes, methodologies and procedures to system maintenance and installation to enable continuous improvement, identify and address issues, risks and uncertainties and document changes
• Interpret complex operating policies to meet changing client needs, statutory requirements, or technological demands

Skills on Resume: 

• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Policy Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Technical Expertise (Hard Skills)
• Problem Solving (Soft Skills)
• Process Improvement (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Conduct daily performance checks on all systems in use in the facility (CPU utilization, system logs, and system errors).
• Create an Incident or change tickets for any corrective action taken for daily checks.
• Perform system maintenance following standard operating procedures on any systems requiring patching and upgrading.
• Perform security assessments and audits following standard operating procedures.
• Communicate emerging issues, potential risks, and audit results to key stakeholders.
• Implement corporate systems security measures and policies to protect data, software, and hardware assets.
• Perform all aspects of the site-related IT Assets Management duties.
• Adopt, enforce, and continuously improve the Gates Corporate IT Incident, Problem, Change, Assets, and Service Delivery Management processes.
• Represent the site on corporate IT programs and coordinate with corporate IT to execute the site's related IT initiatives.
• Assist in developing and managing the site-specific IT budget.

Skills on Resume: 

• Network Administration (Hard Skills)
• System Maintenance (Hard Skills)
• Security Auditing (Hard Skills)
• Incident Management (Hard Skills)
• Risk Communication (Soft Skills)
• Asset Management (Hard Skills)
• Process Improvement (Hard Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Ensuring the availability and proper operation of assigned applications
• Ensuring good IT Service Management practices are used for assigned applications
• Manage lifecycle for the assigned applications and systems to address and mitigate application aging, security risks, as well as vulnerabilities (virus protection, patching, network segregation, etc.)
• Provide IT input for Business to plan and manage the lifecycle of related external equipment or devices for assigned systems/applications.
• Providing 1st and 2nd level user support to resolve problems, application errors, and outages for assigned applications
• End-to-end troubleshooting applications across different technology domains
• Driving support optimization for assigned applications
• Identifying opportunities to improve assigned systems and applications by exploiting technology to meet business objectives
• Implementing configuration changes to suit business needs, in accordance with change management procedures and supporting related Site validation activities
• Work together with the Site validation team to ensure the validation status of systems and applications is not compromised

Skills on Resume: 

• Application Management (Hard Skills)
• Service Management (Hard Skills)
• Lifecycle Management (Hard Skills)
• User Support (Soft Skills)
• Problem Troubleshooting (Hard Skills)
• Change Management (Hard Skills)
• System Optimization (Hard Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Operating and enhancing the IT infrastructure across locations
• Configuration and maintenance of all hardware and software components
• Administration of the Windows Active Directory environment
• Managing the O365 cloud services, including Azure AD
• Implementing strong control mechanisms to increase the security level
• Working on Information Security-related projects like mobile device management, software deployment tools, or central log management
• 1st and 2nd level support for the staff regarding all kinds of Office IT issues
• Be responsible for IT projects focusing on the design and implementation of sustainable IT solutions
• Monitoring of the IT infrastructure and performance indicators
• Writing and enhancing technical/procedural documentation

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• System Configuration (Hard Skills)
• Active Directory (Hard Skills)
• Cloud Management (Hard Skills)
• Security Implementation (Hard Skills)
• Information Security (Hard Skills)
• Technical Support (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Provide 1st and 2nd line support to users in the Zug Office
• Manage Windows servers, back up, and maintain respective hardware
• Maintain network infrastructure (internet, firewall, VPN) in collaboration with external partners
• Install and configure office IT hardware (notebooks, screens, periphery, printers)
• Manage User information and rights of System Software and Application Software
• Manage and check System Software, Updates, and Patches
• Control of IT and Telecom invoices
• Purchase of hardware and software
• Help in negotiations with headquarters on IT-related issues.

Skills on Resume: 

• User Support (Soft Skills)
• Server Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Hardware Installation (Hard Skills)
• Access Management (Hard Skills)
• System Updates (Hard Skills)
• Invoice Control (Hard Skills)
• Vendor Negotiation (Soft Skills)

Job Summary: 

• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.
• Design and support highly distributed VDI environments (AWS).
• Design and support distributed networks with challenging connectivity.
• Resolve help desk tickets, including providing direct technical support and advice for users.
• Carry out diagnostic troubleshooting for users to resolve technical problems that involve business applications (Lumbertrack, LIMS, GP) and 3rd party programs, or hardware infrastructure.
• Administer Cisco Meraki MX series firewalls.
• Administer Ubiquiti Unifi switches and access points.
• Configure and manage Microsoft SCCM applications, Windows updates, and software.
• Monitor and configure SolarWinds Server and Application Monitor.
• Upgrade systems and processes for enhanced functionality and security issue resolution.
• Act as liaison to Vendors for escalated issues.
• Participate in onsite satellite office visits to analyze and troubleshoot technical and application issues.

Skills on Resume: 

• Technical Documentation (Hard Skills)
• VDI Management (Hard Skills)
• Network Design (Hard Skills)
• User Support (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Firewall Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide considerate and courteous support to customers at all times.
• Management of server configuration, security, and patching.
• Management of server environment, virtual, and cloud infrastructure
• Provisioning of the administration of user credentials and permissions
• Monitor, manage, and maintain server applications
• Monitor, troubleshoot, and support server backups
• Maintain power and environmental control systems for the server room
• Communicate errors and issues to the Corporate Services Manager
• Manage mobile devices through mobile device management software
• Assist with the setup, imaging, configuration, and maintenance of end-user workstations.
• Second-level user support and troubleshooting
• Train end users on the use of systems and programs
• Manage current and future network and server infrastructure
• Create and maintain a positive working relationship with MasTec corporate IT personnel.
• Provide documentation for solutions and processes to aid colleagues.
• Evaluate technical requirements for all new software/systems requests

Skills on Resume: 

• Customer Support (Soft Skills)
• Server Management (Hard Skills)
• Cloud Infrastructure (Hard Skills)
• Access Administration (Hard Skills)
• Backup Management (Hard Skills)
• Device Management (Hard Skills)
• User Training (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Project manager and technical lead for the implementation, managing the SOX documentation and procedure for implementation
• Implement, administer, and provide support for the Electronic Invoice Processing and Procurement system
• Administer and manage Windows operating systems and servers for accounting systems
• Configure, administer, and provide support for the Great Plains application, SQL databases and maintenance, Tensoft MNC, Great Plains Smartlist and Management Reporter, Reqlogic Procurement system, Agiloft Document Management system for User Access Controls and Application Change Controls for SOX applications
• Administer and manage admin/superuser accounts, activations, access changes, and deactivations in PayChex, Equity Edge, SOX approval and reporting systems
• Generate monthly and quarterly SOX smart list reports for the Controller and SOX auditors, and periodic SOX audit reports
• Perform quarterly accounting systems server backup and apply Windows operating systems security and updates, patches
• Comply with Company IT policies and procedures, change controls, and SOX ITGCs

Skills on Resume: 

• Project Management (Hard Skills)
• System Administration (Hard Skills)
• SOX Compliance (Hard Skills)
• Database Management (Hard Skills)
• Access Control (Hard Skills)
• Audit Reporting (Hard Skills)
• Security Patching (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Install and configure IT hardware and software, including virtual environments, during times of upgrades and replacements
• Configure new and replacement laptops.
• Configure new phone numbers and forwarding rules for all staff across the organization.
• Maintain working components through repair or replacement.
• Ensure all application installs are installed and maintained to ensure consistent PC builds.
• Maintain and update all Windows Service packs, updates, and hotfixes using patch management methods.
• Assist in new version releases and software updates, including Windows, Bluebeam, Deltek Vision, Newforma, Autodesk products, Office products, etc.
• Assist in the configuration and upkeep of the O365 environment, as well as all other cloud-based solutions.
• Manage and maintain the backup solutions to ensure they are available.
• Implement and manage security measures of the environment, including Firewalls, Antivirus, SPAM filters, Malware, ransomware, etc.
• Troubleshoot hardware and software issues.
• Assist in keeping the conference rooms functioning

Skills on Resume: 

• Hardware Installation (Hard Skills)
• System Configuration (Hard Skills)
• Patch Management (Hard Skills)
• Software Deployment (Hard Skills)
• Cloud Administration (Hard Skills)
• Backup Management (Hard Skills)
• Security Implementation (Hard Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Assist in setting up conference rooms for meeting preparations.
• Assist with call-ins or live chat with technical difficulties.
• Work with vendors and manufacturers to solve more complex problems
• Manage all users in Active Directory, including the addition, removal, and title changes of all staff.
• Keep inventory documentation up to date and accurate for items.
• Assist in license increases/decreases, license file replacements, license server builds, etc.
• Manage the technical SOP documentation regarding IT
• Anticipate and report the cost of replacing IT room equipment, laptops, docks, and monitors, etc.
• Monitor and manage the security certificates (SSL certs) across the organization.
• Monitor renewal dates and expiration dates, etc.
• Help to ensure staying ahead of the competitors by keeping up with technical advancements.

Skills on Resume: 

• Conference Support (Soft Skills)
• Technical Assistance (Soft Skills)
• Vendor Coordination (Soft Skills)
• Active Directory (Hard Skills)
• Inventory Management (Hard Skills)
• License Management (Hard Skills)
• Documentation Management (Hard Skills)
• Security Monitoring (Hard Skills)

Job Summary: 

• Perform analytical, technical and administrative work in the planning, design, installation, documentation and administration of all server applications and hardware
• Serve as lead technical troubleshooter on complex server hardware, application issues, and network-related issues
• Support the central and branch servers and network infrastructure performance and availability
• Perform server maintenance duties (e.g., system log, backup schedules, user accounts, etc.)
• Maintain Phone systems locally and remotely
• Coordinate testing, rollout, and application of ongoing software patches/upgrades for servers
• Plan and oversee the development and support for a specific IT area or project
• Coordinate technical aspects of work for the successful completion of a project
• Prepare and utilize project plans for significant IT development, enhancement, and maintenance efforts
• Establish goals and provide regular feedback to team members
• Act as a liaison for the technical team to the project leadership team and management
• Coordinate with peers, vendors, and helpdesk staff to achieve project deliverables, including timelines and assist with other IT-related special project deliverables and timelines

Skills on Resume: 

• Server Administration (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Network Support (Hard Skills)
• System Maintenance (Hard Skills)
• Project Coordination (Soft Skills)
• Software Upgrades (Hard Skills)
• Team Leadership (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Coordinates existing Microsoft Windows server environment, including Microsoft Azure, Active Directory Services, VMWare and Hyper-V hypervisors, Office 365, NAS and SAN storage.
• Supports and improves the Backup operations, business continuity plans and disaster recovery tests.
• Works closely with the broader, global IT team to deliver high-quality, secure solutions and ensure internal customer happiness.
• Evaluates issues for trends, identifies root causes for system problems and plans and implements necessary corrective actions and changes.
• Audits, Monitors and optimizes systems in order to achieve and maintain maximum performance and availability.
• Manages and prioritizes competing project tasks simultaneously.
• Actively supports security improvement initiatives.
• Develops and provides recommendations to aid in hardware and system software selection, implementation planning and budgeting.
• Translates highly complex technical information into concise business terms and optimally communicates across all levels of the business.
• Executes and supports monthly and quarterly SOX 404 reporting and documentation procedures.
• Researches and assesses new technology capabilities to support interpersonal growth, improve efficiency and increase maturity.
• Performs Tier 2 and 3 Escalation Support for operational issues.

Skills on Resume: 

• Server Coordination (Hard Skills)
• Backup Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Optimization (Hard Skills)
• Security Improvement (Hard Skills)
• Project Prioritization (Soft Skills)
• Technical Communication (Soft Skills)
• SOX Compliance (Hard Skills)

Job Summary: 

• IT support relating to technical issues involving core business applications, as well as virtual environments built on Microsoft, Parallels and VMware.
• Design, implementation, and support services for Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, Microsoft 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• WAN and LAN connectivity, including routers, switches, firewalls, wireless and security.
• System documentation and consulting services to include system reviews and recommendations.
• Keep them informed of incident progress, notifying them of impending changes, and agreeing on outages.
• Work through a daily schedule that has been established through the dispatch process.

Skills on Resume: 

• Technical Support (Soft Skills)
• System Design (Hard Skills)
• Microsoft Technologies (Hard Skills)
• Disaster Recovery (Hard Skills)
• Network Management (Hard Skills)
• System Documentation (Hard Skills)
• Client Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Be responsible for the security and administration of all network components, working with monitoring and patching administrators to keep the network components up to date and secure (firewalls, switches, load balancers, F5S, etc) that are operated and supported by HID.
• Resolving/eliminating/reducing client/user-reported issues for all devices supported by HID, including request fulfillment, asset management, and managing and updating assigned tickets on the service management tool.
• Provide Level 1 and 2 support for both HID and 3rd party systems
• Liaise with customers to resolve system issues
• Liaise with internal teams and 3rd parties, supporting their Level 3 investigations into incidents/problems/requests escalated to them
• Assist with the root cause analysis and determine both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
• Ensure changes to the live systems are all adequately planned, tracked, tested, documented, approved and audited with the appropriate back-out plans
• Assist with the generation and maintenance of all technical systems and troubleshooting documentation, such as the creation of user guides, manuals, etc
• Follow standard operating procedures according to ITIL best practices, including the change management process, to ensure changes to the live systems are all adequately tracked and the appropriate back-out plans are in place.
• Provide Level 1 and 2 support for both HID and 3rd party systems

Skills on Resume: 

• Network Security (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Support (Soft Skills)
• Customer Liaison (Soft Skills)
• Incident Analysis (Hard Skills)
• Change Management (Hard Skills)
• Documentation Development (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Develop a good understanding of the HID systems
• Assist with server backups within Data Centers and within the PKI secure zone
• Assist with the helpdesk function and provide day-to-day support for all technical matters in the territory and work closely with the local support company
• Assist with the root cause analysis and determine both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
• Assist with maintaining and testing disaster recovery and failover procedures
• Assist with the generation and maintenance of all technical system documentation.
• Assist with maintaining IT compliance standards and audits.
• Assist in the support of the IT systems at the Malta factory, as well as the customer-facing systems.
• Act and behave in a way compliant with all HID company guidelines and policies, especially those relating to Environmental Health and Safety, ethics and codes of conduct.
• Follow a best practice methodology such as ITIL, including good change management, event management and incident management practices while carrying out duties and actions.

Skills on Resume: 

• System Understanding (Hard Skills)
• Server Backup (Hard Skills)
• Helpdesk Support (Soft Skills)
• Root Cause (Hard Skills)
• Disaster Recovery (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Compliance Management (Hard Skills)
• ITIL Practices (Hard Skills)

Job Summary: 

• Ensure platform and network environments are compliant with the DoD Enterprise DevSecOps guidance, automated, stable, reliable, and available.
• Support requires automation and tooling to quickly deploy and manage applications.
• Support the Government in the development of the program security strategy.
• Perform nightly network and computer shutdowns in accordance with the program security strategy.
• Provide on-call IT support to the Government from the hours of 0600 to 1800 from Monday through Friday.
• Support any after-hours emergencies as tasked.
• Onboard and support software development teams as they utilize the program tech stack to continuously develop and deploy code to multiple security environments.
• Support the modification and development of new CI/CD pipelines to support a wide variety of software languages and software product teams.
• Work with development teams to troubleshoot different aspects of the program's CI/CD pipelines or other developers' issues.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Automation Deployment (Hard Skills)
• Security Strategy (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Support (Soft Skills)
• Team Onboarding (Soft Skills)
• Pipeline Development (Hard Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Continuously monitor software products in a multitude of classified and unclassified environments.
• Support the IT operations of multiple unclassified and classified systems across cloud and on-site infrastructures.
• Create, develop, and modify documentation to support in-person and virtual onboarding and support.
• Support the onboarding of Platform as a Service (PaaS) engineers and software development teams.
• Develop capabilities supporting automated deployment of PaaS.
• Create documentation for program engineers and developer onboarding.
• Support the identification and resolution of Network and Computer Incidents.
• Perform network, system, and workstation updates.
• Generate the processes and support the resolution of classified spillages.

Skills on Resume: 

• System Monitoring (Hard Skills)
• IT Operations (Hard Skills)
• Documentation Development (Hard Skills)
• Team Onboarding (Soft Skills)
• Automation Deployment (Hard Skills)
• Incident Resolution (Hard Skills)
• System Updates (Hard Skills)
• Network Security (Hard Skills)

Job Summary: 

• Administration and support for Office 365, Azure and Windows Server platforms.
• Apply preventive maintenance procedures for all infrastructure.
• Review and improve as well as create new policies with a high focus on security for all infrastructure.
• Monitor and maintain all integrated systems inside O365 and implement SSO-enabled platforms and applications.
• Perform installations, configurations, migrations, and backups on all cloud-based platforms and systems, as well as on Servers, workstations, and mobile devices.
• Source, configure, and maintain computers on multiple OS (Windows, macOS, Linux).
• Proactively search for improvements and propose new solutions for existing and new systems.
• Monitor and maintain operating systems and additional server components, including Domain Controllers, DHCP, Radius, and DNS on the Active Directory.
• Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment, and perform operating system and patch testing on all changes before installation.
• Execute PowerShell or Command Shell commands.

Skills on Resume: 

• System Administration (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Security Policy (Hard Skills)
• Cloud Management (Hard Skills)
• System Migration (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Scripting Automation (Hard Skills)

Job Summary: 

• Monitor and review system logs and detect and troubleshoot problems.
• Control system access and security aspects of critical systems, cloud-based and on-premises.
• Establish and maintain suitable resource and performance monitoring on all systems.
• Security best practices and Technology Services access control and security policies.
• Provide technical support and customer service directly to end users by troubleshooting computer-related issues via e-mail, phone, chat, remotely, or in person at all offices.
• Research and identify solutions to software, hardware, and basic networking issues.
• Lead and support the roll-out of new projects.
• Maintain the existing IT infrastructure and the commonly used applications (local and cloud).
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Work closely with the existing team members to support the portfolio of solutions in place and implement new solutions.
• Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Access Control (Hard Skills)
• Performance Management (Hard Skills)
• Security Compliance (Hard Skills)
• Technical Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Project Deployment (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
• Install and deploy standard Sartorius Group software
• Replace failed End Point devices
• Fulfill access management change requests
• Replace and deploy fixed and mobile PCs, and other IT equipment
• Ensure the CMDB or other tools used for the recording of assets are kept up to date
• Purchase of End Point devices and their accessories
• Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
• Document non-standard user-oriented procedures
• Logistic management of IT equipment
• Meet room management (video conference, teleconference, video projector)
• Inventory management of End Point devices, including accessories, spare parts, etc.

Skills on Resume: 

• User Support (Soft Skills)
• Software Deployment (Hard Skills)
• Device Replacement (Hard Skills)
• Access Management (Hard Skills)
• Asset Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Equipment Logistics (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide 1st level support with a focus on Unix, but also responsible for 1st level support of Windows, Backup, and Network devices.
• Perform operational activities as per the predetermined work schedules, including multiplatform database backups/restores, remote tape operations, backup monitoring, and administration using Netbackup, Backup Exec, and eVault technologies.
• Manage agent deployments on all platforms to ensure systems are under monitoring and in the asset inventory.
• Involved in the regular scheduled patching process for all platforms.
• Involved in DR tests (Data Centers and Offices).
• Be responsible for batch process (monitoring and implementing scripts).
• Log calls with vendors on behalf of resolving groups and report accordingly.
• Add devices to the cabling database and work with local IT and the Datacenter Team.
• Promptly respond to telephone calls, voice mails, and emails.

Skills on Resume: 

• Unix Support (Hard Skills)
• Backup Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Script Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Communication (Soft Skills)

Job Summary: 

• Work closely with other SpaceX IT administrators and engineers to gather requirements, research, evaluate, design, plan, deploy, and support enterprise software platforms and related technologies in a world-class environment that meets the needs of the demanding SpaceX engineering teams.
• Build highly-resilient, high-performance, scalable, and flexible systems.
• Exercise a high degree of responsibility for the processes, systems, and tools create and manage, all supporting the goal of making humanity an interplanetary species.
• Make recommendations, justify, and implement improvements using an accepted change control methodology.
• Work within a diverse group to design and deliver creative solutions and resolve problems in a timely and proactive manner by interacting with internal business units.
• Define, document, and follow standards and best practices for systems design, testing, and implementation.
• Drive scripting and automation to develop solutions to common problems.
• Work with software and hardware vendors along with in-house users to deliver a stable infrastructure from purchasing to environment configuration, installation, and support
• Support and promote food safety and quality program initiatives within the plant environment

Skills on Resume: 

• System Design (Hard Skills)
• Infrastructure Management (Hard Skills)
• Change Control (Hard Skills)
• Problem Solving (Soft Skills)
• Standards Compliance (Hard Skills)
• Automation Scripting (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Maintain and support Windows Server 2008/2012 and 2016
• Provide operational and technical support to users via the telephone, using remote desktop tools, or, should the need arise, by attending to users at their place of work.
• Resolve incidents and problems associated with end-user computer equipment, software applications, and provide break/fix support, advice, and assistance to users.
• Maintain PCs (Windows 7, Windows 10), laptops and peripherals, and assist in installing, integrating and configuring new computer systems and hardware for users.
• Coordinate efforts with third-party service and maintenance providers to keep the equipment and software in good working order, following the authorized warranty and repair authorization process.
• Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.
• Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to application, infrastructure and utility server applications.
• Perform all tasks associated with desktop/laptop and ShoreTel, 8x8 to service-level agreement.

Skills on Resume: 

• Server Maintenance (Hard Skills)
• User Support (Soft Skills)
• Incident Resolution (Hard Skills)
• Hardware Configuration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Network Access (Hard Skills)
• Service Management (Hard Skills)

Job Summary: 

• Arrange for external technical support where problems cannot be resolved internally.
• Provide notice to all affected users of any installation, upgrade, patch, or modification to any Agency software that would impact the user or otherwise be visible to the user.
• Monitor recommended and required corrections to software from third-party vendors.
• Install third-party-supplied corrections and patches to all approved software.
• Distribute and install software and upgrades.
• Maintain a library of documentation that provides the knowledge base for the IT operations team.
• Assist in planning, supervising and following up on strategic IT projects.
• Utilize productivity tools and utilities, and create batch files.

Skills on Resume: 

• Technical Coordination (Soft Skills)
• User Communication (Soft Skills)
• Software Maintenance (Hard Skills)
• Patch Installation (Hard Skills)
• Software Deployment (Hard Skills)
• Documentation Management (Hard Skills)
• Project Supervision (Soft Skills)
• Scripting Automation (Hard Skills)

Job Summary: 

• Provide technical support for both hardware and software issues that the users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Respond to and resolve help desk requests
• Administration of the server, network, and web, and to manage the day-to-day uptime and performance
• Monitoring and deploying patches and upgrades to operating systems and applications
• Complete daily IT Standard Security checks
• Participation in projects to roll out new client solutions

Skills on Resume: 

• Technical Support (Soft Skills)
• System Configuration (Hard Skills)
• Security Monitoring (Hard Skills)
• Helpdesk Management (Soft Skills)
• Server Administration (Hard Skills)
• Patch Deployment (Hard Skills)
• Security Compliance (Hard Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Provide IT support to clinical users in the School of BMEIS, liaising with KCL and GSTT IT team.
• Develop and maintain user documentation for clinicians, researchers and the School IT team.
• Install, test, administer and maintain client and server systems for clinical activity and research, like PACS, XNAT, MRI reporting tools (cvi42/report42), etc.
• Work with clinicians and researchers to design and implement infrastructure for their projects.
• Be involved in the deployment and management of AI systems related to clinical research.
• Assist clinicians and researchers in acquiring, storing, backing up and accessing research datasets in compliance with regulations and following best practice procedures.
• Be involved and collaborate in the maintenance and expansion of the IT infrastructure, focusing on the clinical systems.
• Carry out any other duties relating to the School IT team’s activities as agreed with the School IT Manager.
• Create and manage users and permissions on systems dedicated to clinical services.
• Efficiently coordinate own work with other members of the IT team and share information about progress on tasks and projects assigned.
• Assess technical problems and, autonomously or in collaboration with other members of the IT team, plan effective and lasting solutions.
• Proactively contribute ideas to improve the IT services for the School, particularly those related to clinical or clinical research activity.
• Work independently on technical solutions to address challenging problems/projects
• Help users by providing support and monitoring the effectiveness of the services deployed.
• Advise clinical users and researchers with their questions of technical questions, helping them to identify suitable solutions to their requirements and advising on proper data governance and handling.

Skills on Resume: 

• IT Support (Soft Skills)
• User Documentation (Hard Skills)
• System Administration (Hard Skills)
• Infrastructure Design (Hard Skills)
• AI Deployment (Hard Skills)
• Data Management (Hard Skills)
• Technical Collaboration (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Install and upgrade software, integrate automation processes, manage virtual servers and technology tools
• Monitor performance, usage and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, security roles and backups
• Migrate applications from legacy OS’s to new platforms
• Develop expertise to train the team on new technologies
• Build internal technical documentation, manuals and IT policies
• Be responsible for the maintenance and configuration of the servers/VMs running to support the R&D and Engineering tools
• Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Represent systems changes to the Change Acceptance Board (CAB)
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead helpdesk support efforts, making sure support tickets related to Engineering applications and related equipment problems are resolved promptly within SLA, with limited disruptions
• Perform periodic license audits against contracted licenses.
• Automate this process through scripting and reporting for early detection of license discrepancies.
• Be responsible for architectural infrastructure design for new software license tools

Skills on Resume: 

• Software Installation (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Access Security (Hard Skills)
• Application Migration (Hard Skills)
• Team Training (Soft Skills)
• Technical Documentation (Hard Skills)
• Infrastructure Design (Hard Skills)

Job Summary: 

• Provide day-to-day support, administration and monitoring on the IT Linux system and services, including tools, databases, wiki, issue tracking, internal repositories, etc.
• Build, deploy and maintain application and infrastructure automation scripting using standard tools (Ansible, Puppet, Terraform, Jenkins pipelines, etc), application integration, packaging and deployment.
• Create or update procedures and technical documentation, maintain CMDB of all IT-related items, manage the lifecycle of all components within an ITIL and CMMI Level 3 context
• Perform security maintenance on systems and applications
• Participate in the maintenance, support and upgrade of Private Cloud (OpenStack)
• Collaborate with internal clients and developers worldwide to maintain and improve services provided
• Report on system health and escalate issues
• Contribute to share, evolve standards and best practices within global communities

Skills on Resume: 

• Linux Administration (Hard Skills)
• Automation Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Security Maintenance (Hard Skills)
• Cloud Management (Hard Skills)
• Client Collaboration (Soft Skills)
• System Monitoring (Hard Skills)
• Best Practices (Soft Skills)

Job Summary: 

• Provide a second line of support for hardware-related issues.
• Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.
• Assists in the designing, planning, documenting and implementing various systems to include desktop PCs, servers, network equipment, SANs, operating systems and software applications.
• Maintains and monitors procedures for all server backups.
• Maintains and monitors procedures for all antivirus systems.
• Assist in monitoring, planning, and coordinating the distribution of software and service packs.
• Assist in monitoring, planning, and coordinating network security measures to protect data, software, and hardware.
• Analyze equipment performance records to determine the need for repair or replacement.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Assist in the organization and inventory of all hardware and software resources.
• Monitors and maintains the use of photocopiers and printers.
• Create and maintain good technical documentation.
• Maintain an inventory of parts for repairs.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Train people in computer system use.
• Assist in the management of corporate cell phone accounts and devices.

Skills on Resume: 

• Hardware Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Implementation (Hard Skills)
• Backup Management (Hard Skills)
• Security Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)
• Inventory Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Implement urgent and critical security patches or hot fixes to proactively protect network equipment, servers and computers
• Perform monthly service updates and patches to servers, users' computers and VMware hosts
• Monitor, troubleshoot and support LAN/WAN and wireless infrastructure to ensure reliable, secure and efficient day-to-day network operations
• Implement, configure and manage Cisco switches, firewall, routers, and wireless devices
• Document and maintain detailed network diagrams for all enterprise LAN and WAN
• Implement and manage corporate wireless networks, including access points, authentication and security, and SSL remote access VPN solutions
• Support mobile devices, including iPhone, iPad and other Android devices
• Collaborate with business owners to determine requirements for new systems and deliver solutions that best meet the business needs
• Manage and administer Windows OS imaging solutions
• Provide end-users helpdesk support in computer hardware and software issues, emails, applications, printing and etc.
• Maintain hardware, software and licensing inventory
• Comply with Company IT policies and procedures, change control and SOX ITGCs

Skills on Resume: 

• Security Patching (Hard Skills)
• Network Monitoring (Hard Skills)
• Cisco Administration (Hard Skills)
• Wireless Management (Hard Skills)
• System Documentation (Hard Skills)
• Mobile Support (Soft Skills)
• Helpdesk Support (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Install, configure, and maintain personal computers, laptops, file servers, network switches, network cabling, and other related equipment, devices, and systems as they pertain to Ethernet networks, including adds or upgrades.
• Configure all peripheral devices such as printers, copiers, and related equipment.
• Perform software installations and upgrades.
• Perform account administration in Active Directory, including adding, modifying and deletion users and groups.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Ensure that workstation configuration complies with established policies, standards, licensing agreements, and configuration guidelines as they relate to Security Operations.
• Work with the ticketing system to field user requests and effectively triage the flow of tickets versus walk-ins.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software, including procurement.

Skills on Resume: 

• System Installation (Hard Skills)
• Peripheral Configuration (Hard Skills)
• Software Upgrades (Hard Skills)
• Active Directory (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Ticket Management (Soft Skills)
• Procurement Planning (Soft Skills)

Job Summary: 

• Provide primary phone system support with VOIP systems.
• Coordinate vendor services such as PC hardware repair, printer repair and product warranty.
• Provide back-up support for all remote systems when the primary support person is unavailable.
• Maintain databases containing workstation inventory information, IP address assignment information, software distribution tracking, and related technologies as prescribed.
• Investigate user problems, determine possible resolution, test and implement solutions.
• Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications.
• Assist users in maximizing the use of networks and computing systems.
• Provide computer orientation to new employees.
• Maintain confidentiality regarding the information being processed, stored, or accessed by the network according to HIPAA.

Skills on Resume: 

• VOIP Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Remote Support (Soft Skills)
• Database Maintenance (Hard Skills)
• Problem Resolution (Hard Skills)
• User Training (Soft Skills)
• System Orientation (Soft Skills)
• Data Confidentiality (Hard Skills)

Job Summary: 

• Provide support at the IT Help Desk during business hours
• Maintain IT support documentation, manage IT request queues and handle tickets in JIRA Service Desk
• Perform hardware repairs, upgrades and migrations
• Resolve problems promptly or escalate on behalf of customers to senior technical staff
• Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
• Handle system access and maintain user accounts, passwords, data integrity and security
• Help to evaluate hardware and software solutions and participate in IT projects
• Excel at documenting issues and providing updates to management, the team and end users
• Understand the importance of asset inventory and how to maintain an organized help desk

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Ticket Management (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Endpoint Security (Hard Skills)
• Access Management (Hard Skills)
• IT Evaluation (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Ensuring the security and efficiency of the IT infrastructure
• Assist in data preparation, data verification, UAT, user and system setup, transition from IRL to MIS, implementation/testing, and troubleshooting of internet/wireless access at outlets.
• Maintain and support essential IT assets (PC, laptops, tablets, printers).
• Provide user support, training
• Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipment, including cybersecurity monitoring tools
• Provide ongoing user support for current systems and Windows Desktops.
• Configuring/maintaining/trouble network systems and technical issues.
• Prepare IT Budget, monitor, and manage IT expenses.

Skills on Resume: 

• System Configuration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Infrastructure Security (Hard Skills)
• Data Management (Hard Skills)
• Asset Maintenance (Hard Skills)
• User Training (Soft Skills)
• Vendor Collaboration (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Support a 2 million square foot warehouse environment
• Configure/Troubleshoot desktop issues and applications
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines
• Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking
• Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher, utilizing a scissor lift or fork.
• Provide a point of escalation and support to the Technical Infrastructure Group
• Participate in weekend, night, and alternate shift maintenance activities
• Perform general system administration duties in a Windows Active Directory environment

Skills on Resume: 

• Desktop Support (Soft Skills)
• Hardware Configuration (Hard Skills)
• Peripheral Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Wireless Support (Hard Skills)
• Technical Escalation (Soft Skills)
• System Administration (Hard Skills)
• Shift Flexibility (Soft Skills)

Job Summary: 

• Support, maintain and administer third-party applications
• Produce appropriate documentation for application deployment, configuration, and related processes
• Participate in disaster recovery planning, testing and response
• Perform routine preventative maintenance on all hardware on a routine and scheduled basis
• Perform network troubleshooting to isolate and diagnose common network problems
• Enforce change management and compliance processes
• Work as a technical resource on assigned projects
• Independent analysis, communication, and problem-solving

Skills on Resume: 

• Application Administration (Hard Skills)
• Documentation Development (Hard Skills)
• Disaster Recovery (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Change Management (Hard Skills)
• Project Support (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Manage the day-to-day operations of host computers
• Provide a secure, resilient environment
• Design, install, configure, migrate and troubleshoot Windows Servers
• Maintain, configure and test backup systems (currently Veritas)
• Provide Active Directory management, including user management, security and Group Policy
• Make recommendations on hardware, software, cloud services, and system components
• Provide and develop automation tools and scripts
• Develop and document technical solutions and processes
• Work under minimal direction in cooperation with management, staff and contractors
• Provide input and configuration for LAN network switches
• Provide leadership in planning and implementation of projects for computer operations and systems administration.
• Recommend and enhance improving the performance and reliability of systems, including Monitoring, Problem Management, Configuration Management, Capacity Management and Incident Management.

Skills on Resume: 

• Server Management (Hard Skills)
• System Security (Hard Skills)
• Active Directory (Hard Skills)
• Backup Administration (Hard Skills)
• Automation Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Project Leadership (Soft Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Configuration, provisioning, and support of Office 365, including Office productivity applications, OneDrive, Azure AD, Exchange, Microsoft Teams, Intune, Stream and Yammer.
• Configuration, provisioning, and support for internal on-premise and cloud-based servers, including Active Directory and Federated Services, DNS services and file-sharing resources
• Configuration, provisioning, and support for Azure integrated services, such as Active Directory, for the global enterprise
• Configuration, provisioning, and support endpoint management and security
• Provisioning and management of 3rd party application licensing, such as Adobe, Atlassian, Visual Studio, etc.
• Support Disaster Recovery and Business Continuity plans with involvement in backup routines and periodic recovery efforts
• Server maintenance, including patching, backups, performance and availability monitoring
• Configure, manage and monitor email security, such as phishing and data loss prevention and data governance
• Acting as on-call support in the event of service or server outage or special events
• Installing, configuring and supporting a variety of approved and hardware and applications
• Resolving server-side technical issues and service requests promptly
• Logging all support requests and follow-up details into an internal ticketing system
• Monitoring and enforcement of the company's anti-virus policy on individual workstations
• Assist in troubleshooting network, Wi-Fi, and telephony connectivity
• Maintain sufficient documentation for SSAE18 audit requirements.

Skills on Resume: 

• Office 365 Administration (Hard Skills)
• Server Configuration (Hard Skills)
• Azure Management (Hard Skills)
• Endpoint Security (Hard Skills)
• License Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Email Security (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Understand current IT system infrastructure, identify improvements, prioritize, and deliver them to support the next scale-up growth.
• Work with other departments to consolidate their IT requirements, then plan deliverables and set milestones accordingly.
• Mitigate risks and focus on data security throughout offices and Microfactory environments.
• Produce and maintain related documentation and reports.
• Drive the supplier selection and procurement process for the most suitable IT products.
• Mentor junior team members to foster their growth within the IT group.
• Contribute to the supplier selection and procurement process for the most suitable IT products.
• Setting up and configuring new virtual Linux servers in the system network
• Creation of new customer accounts and updating or maintenance of their article data

Skills on Resume: 

• Infrastructure Improvement (Hard Skills)
• Requirements Planning (Soft Skills)
• Data Security (Hard Skills)
• Documentation Management (Hard Skills)
• Supplier Procurement (Soft Skills)
• Team Mentoring (Soft Skills)
• Server Configuration (Hard Skills)
• Account Management (Hard Skills)

Job Summary: 

• Participation in different IT infrastructure projects.
• Third Level Support of Windows distributed server environment, liaising with Switzerland, EMEA and Global counterparts.
• Understand business priorities to adequately prioritize work accordingly to meet business objectives.
• Implement improvements in Switzerland, EMEA and Global scale.
• Communicate and collaborate with other internal and external partners for designing, planning and coordination of implementation to ensure work is completed promptly.
• Drive the execution of innovative solutions.
• Write and update in a timely manner technical documentation for related infrastructure.
• Troubleshoot problems with the application (eg, Osisoft PI) caused by the underlying IT infrastructure and cybersecurity.
• Prepare technical documentation related to installation and configuration

Skills on Resume: 

• Infrastructure Projects (Hard Skills)
• Technical Support (Soft Skills)
• Work Prioritization (Soft Skills)
• Process Improvement (Hard Skills)
• Partner Collaboration (Soft Skills)
• Innovative Solutions (Soft Skills)
• Technical Documentation (Hard Skills)
• Problem Troubleshooting (Hard Skills)

Job Summary: 

• Be responsible for the deployment and maintenance of hardware, including workstations, printers, mobile phones and other peripheral devices.
• Maintain the office’s networking infrastructure and provide support in ensuring connectivity to remote offices.
• Take care of access control measures such as account and permission management.
• Onboard and offboard employees according to the company's company-defined processes.
• Be responsible for the roll-out and maintenance of software and tools used by the team, such as Email, Calendar, Documents, Storage, and Conferencing systems.
• Provide day-to-day IT Support for colleagues globally.
• Work on IT infrastructure projects with the team and provide support in upgrading the infrastructure and services
• Implement end-to-end solutions for SMB clients, including Servers, Routers, Switches, and Security
• Serve as a trusted advisor and consult with clients on technology/improvements
• Assist with Projects such as O365 migrations, onboarding new clients, and office moves

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Network Support (Hard Skills)
• Access Management (Hard Skills)
• Employee Onboarding (Soft Skills)
• Software Deployment (Hard Skills)
• Global IT Support (Soft Skills)
• Infrastructure Projects (Hard Skills)
• Client Consultation (Soft Skills)

Job Summary: 

• Be responsible for the monitoring, management, tuning, patching, and issue resolution for internal enterprise systems, ensuring the successful execution of business operations
• Manage proactive, preventive administration tasks to provide high levels of availability, performance, security, redundancy, and scalability of the supported solutions
• Provides strategic and operational recommendations for planning, implementation, and training
• Supports internal projects and provides effective management of assigned third-party relationships
• Works closely with the senior Level 4 teams, IT System Engineering and IT Network Engineering
• Plans, designs, and carries out programs, projects, studies, or other work independently
• Receives little or no supervision from the Team lead
• Lead in internal improvement projects such as server-to-cloud migrations, security implementation
• Support the end-customers with the operational management of their cloud-based integration solutions.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Strategic Planning (Soft Skills)
• Vendor Management (Soft Skills)
• Project Leadership (Soft Skills)
• Cloud Migration (Hard Skills)
• Security Implementation (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Maintain and develop departmental standards and procedures for network, hardware, storage, database, VPNs, and cybersecurity.
• Perform business system analysis to review, analyze, and evaluate business systems and user needs.
• Guide and support the planning, development, operation, and maintenance of end-user and business computer systems, infrastructure, and business solutions, including policies, security, maintenance, contract maintenance, and upgrades.
• Develop and maintain procedures for disaster recovery and daily back-ups.
• Actively participate in the support and troubleshooting of information technology systems and software via the ticketing system or other means.
• Ensure that all software licensing is identified and obtained, along with vendor relationships.
• Act as the Cyber Security Officer for the organization.
• Manage the mainly Azure-cloud-based server, network, and storage infrastructure.
• Set up and maintenance of Exchange, Active Directory, SharePoint, and Intune
• Support the onboarding of new colleagues by purchasing and preparing their new hardware.
• Be responsible for the design, setup, and smooth operations of the internal IT setup

Skills on Resume: 

• Network Administration (Hard Skills)
• Business Analysis (Hard Skills)
• System Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technical Support (Soft Skills)
• License Management (Hard Skills)
• Cybersecurity Oversight (Hard Skills)
• Cloud Infrastructure (Hard Skills)

Job Summary: 

• Lead technical migration resource covering the NA time zone
• Create and improve virtual server migration process documentation and tooling to help increase the scale and throughput of migrations
• Help direct, govern, and act as an escalation point for a team of migration sys admins
• Work with MS virtual engineering and operations to help with new deployments of target virtual infrastructure
• Help complete migrations that drift beyond the India time zone, and overcome issues/troubleshooting raised by the India team
• Prioritize and organize tasks carefully and accurately.
• Work independently and as part of a team.
• Implement and maintain Wavestream systems and application documentation.
• Take responsibility and carry out advanced technical tasks with limited supervision
• Coordinates the development, implementation, installation, and operation of information and functional systems for the organization.
• Support the implementation of the Print Control infrastructure
• Work in project teams, supporting print management issues
• Review of the system error logs with the following adjustments of the errors, and fix of the root cause
• Configure and maintain the Print Control issues for all regional systems and servers.
• Provide 2nd Tier Support and troubleshooting of the system.

Skills on Resume: 

• Server Migration (Hard Skills)
• Process Documentation (Hard Skills)
• Team Leadership (Soft Skills)
• Infrastructure Deployment (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Task Prioritization (Soft Skills)
• System Documentation (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Monitor, maintain, and manage all network devices globally to keep them running properly.
• Establishes a networking environment by designing and implementing routing devices (routers/switches) system configuration.
• Follow Change control management while implementing system changes, upgrades, and updates.
• Provide Technical support for other teams.
• Ensure all IT Global policies/standards and procedures are in place.
• Support, configuration, and maintenance of M365 (Exchange Online, Teams, SharePoint, OneDrive and other M365 services)
• Work on assigned Azure AD/M365-related projects
• Support the rollout of global IT solutions and further development of existing use cases
• Build relationships and partner with business units and IT departments
• Preparation of presentations, documentation, and reports.
• Train and support the users about the company devices and mobiles.
• Train and support the users about tools and applications of personal computing (Outlook, Windows, Office, others).
• Monitor and manage local and intranet connectivity.
• Update company devices constantly according to security policies.

Skills on Resume: 

• Network Management (Hard Skills)
• System Configuration (Hard Skills)
• Change Control (Hard Skills)
• Technical Support (Soft Skills)
• M365 Administration (Hard Skills)
• Azure Projects (Hard Skills)
• User Training (Soft Skills)
• Security Compliance (Hard Skills)