Job Summary: 

• Assist with the configuration, implementation, and administration of Microsoft Active Directory domain infrastructure
• Assist in documenting and maintaining systems’ baselines and configuration standards
• Perform day-to-day server hardware, operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members
• Communicate with senior IT staff members regarding the goals of the previous day and week, as well as the current day and week, and any accomplishments or challenges
• Keep appropriate team members informed of the results of the daily discussion mentioned above to ensure accurate and up-to-date communication among team members
• Monitor and ensure the successful data backup and restore functions of all enterprise systems
• Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
• Diagnose systems tickets accurately via phone, remote tools, and on location
• Perform tasks associated with help desk tickets for both systems and desktop support issues
• Update all assigned tickets that have not been updated in the past three days, ensuring the appropriate ticket owner is informed
• Follow up with involved parties to research and update any “unknown-status” tickets
• Perform tasks as an individual contributor and as part of a project team
• Work with minimal supervision while maintaining a high quality of service

Skills on Resume: 

• Active Directory (Hard Skills)
• System Configuration (Hard Skills)
• Server Maintenance (Hard Skills)
• Security Patching (Hard Skills)
• Backup Management (Hard Skills)
• Ticket Troubleshooting (Hard Skills)
• Team Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Plan, coordinate and deliver detailed, complex, technical, or sensitive projects that may impact current strategic or operational outcomes
• Develop and maintain a network of relationships with key internal and external stakeholders, resolve issues and deliver quality outcomes
• Produce high-level policy advice and engage in complex problem-solving and issues management.
• Create or provide strategic guidance on applications management and project delivery
• Deliver technical expertise to the management and deployment of technologies into various environments, and utilize multiple stakeholders and resources to maintain standards of delivery
• Work collaboratively with a broad range of application delivery and environment support teams to identify and troubleshoot issues, and implement a solution promptly to minimize disruption to the organization
• Evaluate new technological solutions and programs and determine for implementation within the organization.
• Lead modification or adaptation of established processes, methodologies and procedures to system maintenance and installation to enable continuous improvement, identify and address issues, risks and uncertainties and document changes
• Interpret complex operating policies to meet changing client needs, statutory requirements, or technological demands

Skills on Resume: 

• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Policy Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Technical Expertise (Hard Skills)
• Problem Solving (Soft Skills)
• Process Improvement (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Conduct daily performance checks on all systems in use in the facility (CPU utilization, system logs, and system errors).
• Create an Incident or change tickets for any corrective action taken for daily checks.
• Perform system maintenance following standard operating procedures on any systems requiring patching and upgrading.
• Perform security assessments and audits following standard operating procedures.
• Communicate emerging issues, potential risks, and audit results to key stakeholders.
• Implement corporate systems security measures and policies to protect data, software, and hardware assets.
• Perform all aspects of the site-related IT Assets Management duties.
• Adopt, enforce, and continuously improve the Gates Corporate IT Incident, Problem, Change, Assets, and Service Delivery Management processes.
• Represent the site on corporate IT programs and coordinate with corporate IT to execute the site's related IT initiatives.
• Assist in developing and managing the site-specific IT budget.

Skills on Resume: 

• Network Administration (Hard Skills)
• System Maintenance (Hard Skills)
• Security Auditing (Hard Skills)
• Incident Management (Hard Skills)
• Risk Communication (Soft Skills)
• Asset Management (Hard Skills)
• Process Improvement (Hard Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Ensuring the availability and proper operation of assigned applications
• Ensuring good IT Service Management practices are used for assigned applications
• Manage lifecycle for the assigned applications and systems to address and mitigate application aging, security risks, as well as vulnerabilities (virus protection, patching, network segregation, etc.)
• Provide IT input for Business to plan and manage the lifecycle of related external equipment or devices for assigned systems/applications.
• Providing 1st and 2nd level user support to resolve problems, application errors, and outages for assigned applications
• End-to-end troubleshooting applications across different technology domains
• Driving support optimization for assigned applications
• Identifying opportunities to improve assigned systems and applications by exploiting technology to meet business objectives
• Implementing configuration changes to suit business needs, in accordance with change management procedures and supporting related Site validation activities
• Work together with the Site validation team to ensure the validation status of systems and applications is not compromised

Skills on Resume: 

• Application Management (Hard Skills)
• Service Management (Hard Skills)
• Lifecycle Management (Hard Skills)
• User Support (Soft Skills)
• Problem Troubleshooting (Hard Skills)
• Change Management (Hard Skills)
• System Optimization (Hard Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Operating and enhancing the IT infrastructure across locations
• Configuration and maintenance of all hardware and software components
• Administration of the Windows Active Directory environment
• Managing the O365 cloud services, including Azure AD
• Implementing strong control mechanisms to increase the security level
• Working on Information Security-related projects like mobile device management, software deployment tools, or central log management
• 1st and 2nd level support for the staff regarding all kinds of Office IT issues
• Be responsible for IT projects focusing on the design and implementation of sustainable IT solutions
• Monitoring of the IT infrastructure and performance indicators
• Writing and enhancing technical/procedural documentation

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• System Configuration (Hard Skills)
• Active Directory (Hard Skills)
• Cloud Management (Hard Skills)
• Security Implementation (Hard Skills)
• Information Security (Hard Skills)
• Technical Support (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Provide 1st and 2nd line support to users in the Zug Office
• Manage Windows servers, back up, and maintain respective hardware
• Maintain network infrastructure (internet, firewall, VPN) in collaboration with external partners
• Install and configure office IT hardware (notebooks, screens, periphery, printers)
• Manage User information and rights of System Software and Application Software
• Manage and check System Software, Updates, and Patches
• Control of IT and Telecom invoices
• Purchase of hardware and software
• Help in negotiations with headquarters on IT-related issues.

Skills on Resume: 

• User Support (Soft Skills)
• Server Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Hardware Installation (Hard Skills)
• Access Management (Hard Skills)
• System Updates (Hard Skills)
• Invoice Control (Hard Skills)
• Vendor Negotiation (Soft Skills)

Job Summary: 

• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.
• Design and support highly distributed VDI environments (AWS).
• Design and support distributed networks with challenging connectivity.
• Resolve help desk tickets, including providing direct technical support and advice for users.
• Carry out diagnostic troubleshooting for users to resolve technical problems that involve business applications (Lumbertrack, LIMS, GP) and 3rd party programs, or hardware infrastructure.
• Administer Cisco Meraki MX series firewalls.
• Administer Ubiquiti Unifi switches and access points.
• Configure and manage Microsoft SCCM applications, Windows updates, and software.
• Monitor and configure SolarWinds Server and Application Monitor.
• Upgrade systems and processes for enhanced functionality and security issue resolution.
• Act as liaison to Vendors for escalated issues.
• Participate in onsite satellite office visits to analyze and troubleshoot technical and application issues.

Skills on Resume: 

• Technical Documentation (Hard Skills)
• VDI Management (Hard Skills)
• Network Design (Hard Skills)
• User Support (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Firewall Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide considerate and courteous support to customers at all times.
• Management of server configuration, security, and patching.
• Management of server environment, virtual, and cloud infrastructure
• Provisioning of the administration of user credentials and permissions
• Monitor, manage, and maintain server applications
• Monitor, troubleshoot, and support server backups
• Maintain power and environmental control systems for the server room
• Communicate errors and issues to the Corporate Services Manager
• Manage mobile devices through mobile device management software
• Assist with the setup, imaging, configuration, and maintenance of end-user workstations.
• Second-level user support and troubleshooting
• Train end users on the use of systems and programs
• Manage current and future network and server infrastructure
• Create and maintain a positive working relationship with MasTec corporate IT personnel.
• Provide documentation for solutions and processes to aid colleagues.
• Evaluate technical requirements for all new software/systems requests

Skills on Resume: 

• Customer Support (Soft Skills)
• Server Management (Hard Skills)
• Cloud Infrastructure (Hard Skills)
• Access Administration (Hard Skills)
• Backup Management (Hard Skills)
• Device Management (Hard Skills)
• User Training (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Project manager and technical lead for the implementation, managing the SOX documentation and procedure for implementation
• Implement, administer, and provide support for the Electronic Invoice Processing and Procurement system
• Administer and manage Windows operating systems and servers for accounting systems
• Configure, administer, and provide support for the Great Plains application, SQL databases and maintenance, Tensoft MNC, Great Plains Smartlist and Management Reporter, Reqlogic Procurement system, Agiloft Document Management system for User Access Controls and Application Change Controls for SOX applications
• Administer and manage admin/superuser accounts, activations, access changes, and deactivations in PayChex, Equity Edge, SOX approval and reporting systems
• Generate monthly and quarterly SOX smart list reports for the Controller and SOX auditors, and periodic SOX audit reports
• Perform quarterly accounting systems server backup and apply Windows operating systems security and updates, patches
• Comply with Company IT policies and procedures, change controls, and SOX ITGCs

Skills on Resume: 

• Project Management (Hard Skills)
• System Administration (Hard Skills)
• SOX Compliance (Hard Skills)
• Database Management (Hard Skills)
• Access Control (Hard Skills)
• Audit Reporting (Hard Skills)
• Security Patching (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Install and configure IT hardware and software, including virtual environments, during times of upgrades and replacements
• Configure new and replacement laptops.
• Configure new phone numbers and forwarding rules for all staff across the organization.
• Maintain working components through repair or replacement.
• Ensure all application installs are installed and maintained to ensure consistent PC builds.
• Maintain and update all Windows Service packs, updates, and hotfixes using patch management methods.
• Assist in new version releases and software updates, including Windows, Bluebeam, Deltek Vision, Newforma, Autodesk products, Office products, etc.
• Assist in the configuration and upkeep of the O365 environment, as well as all other cloud-based solutions.
• Manage and maintain the backup solutions to ensure they are available.
• Implement and manage security measures of the environment, including Firewalls, Antivirus, SPAM filters, Malware, ransomware, etc.
• Troubleshoot hardware and software issues.
• Assist in keeping the conference rooms functioning

Skills on Resume: 

• Hardware Installation (Hard Skills)
• System Configuration (Hard Skills)
• Patch Management (Hard Skills)
• Software Deployment (Hard Skills)
• Cloud Administration (Hard Skills)
• Backup Management (Hard Skills)
• Security Implementation (Hard Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Assist in setting up conference rooms for meeting preparations.
• Assist with call-ins or live chat with technical difficulties.
• Work with vendors and manufacturers to solve more complex problems
• Manage all users in Active Directory, including the addition, removal, and title changes of all staff.
• Keep inventory documentation up to date and accurate for items.
• Assist in license increases/decreases, license file replacements, license server builds, etc.
• Manage the technical SOP documentation regarding IT
• Anticipate and report the cost of replacing IT room equipment, laptops, docks, and monitors, etc.
• Monitor and manage the security certificates (SSL certs) across the organization.
• Monitor renewal dates and expiration dates, etc.
• Help to ensure staying ahead of the competitors by keeping up with technical advancements.

Skills on Resume: 

• Conference Support (Soft Skills)
• Technical Assistance (Soft Skills)
• Vendor Coordination (Soft Skills)
• Active Directory (Hard Skills)
• Inventory Management (Hard Skills)
• License Management (Hard Skills)
• Documentation Management (Hard Skills)
• Security Monitoring (Hard Skills)

Job Summary: 

• Perform analytical, technical and administrative work in the planning, design, installation, documentation and administration of all server applications and hardware
• Serve as lead technical troubleshooter on complex server hardware, application issues, and network-related issues
• Support the central and branch servers and network infrastructure performance and availability
• Perform server maintenance duties (e.g., system log, backup schedules, user accounts, etc.)
• Maintain Phone systems locally and remotely
• Coordinate testing, rollout, and application of ongoing software patches/upgrades for servers
• Plan and oversee the development and support for a specific IT area or project
• Coordinate technical aspects of work for the successful completion of a project
• Prepare and utilize project plans for significant IT development, enhancement, and maintenance efforts
• Establish goals and provide regular feedback to team members
• Act as a liaison for the technical team to the project leadership team and management
• Coordinate with peers, vendors, and helpdesk staff to achieve project deliverables, including timelines and assist with other IT-related special project deliverables and timelines

Skills on Resume: 

• Server Administration (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Network Support (Hard Skills)
• System Maintenance (Hard Skills)
• Project Coordination (Soft Skills)
• Software Upgrades (Hard Skills)
• Team Leadership (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Coordinates existing Microsoft Windows server environment, including Microsoft Azure, Active Directory Services, VMWare and Hyper-V hypervisors, Office 365, NAS and SAN storage.
• Supports and improves the Backup operations, business continuity plans and disaster recovery tests.
• Works closely with the broader, global IT team to deliver high-quality, secure solutions and ensure internal customer happiness.
• Evaluates issues for trends, identifies root causes for system problems and plans and implements necessary corrective actions and changes.
• Audits, Monitors and optimizes systems in order to achieve and maintain maximum performance and availability.
• Manages and prioritizes competing project tasks simultaneously.
• Actively supports security improvement initiatives.
• Develops and provides recommendations to aid in hardware and system software selection, implementation planning and budgeting.
• Translates highly complex technical information into concise business terms and optimally communicates across all levels of the business.
• Executes and supports monthly and quarterly SOX 404 reporting and documentation procedures.
• Researches and assesses new technology capabilities to support interpersonal growth, improve efficiency and increase maturity.
• Performs Tier 2 and 3 Escalation Support for operational issues.

Skills on Resume: 

• Server Coordination (Hard Skills)
• Backup Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Optimization (Hard Skills)
• Security Improvement (Hard Skills)
• Project Prioritization (Soft Skills)
• Technical Communication (Soft Skills)
• SOX Compliance (Hard Skills)

Job Summary: 

• IT support relating to technical issues involving core business applications, as well as virtual environments built on Microsoft, Parallels and VMware.
• Design, implementation, and support services for Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, Microsoft 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• WAN and LAN connectivity, including routers, switches, firewalls, wireless and security.
• System documentation and consulting services to include system reviews and recommendations.
• Keep them informed of incident progress, notifying them of impending changes, and agreeing on outages.
• Work through a daily schedule that has been established through the dispatch process.

Skills on Resume: 

• Technical Support (Soft Skills)
• System Design (Hard Skills)
• Microsoft Technologies (Hard Skills)
• Disaster Recovery (Hard Skills)
• Network Management (Hard Skills)
• System Documentation (Hard Skills)
• Client Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Be responsible for the security and administration of all network components, working with monitoring and patching administrators to keep the network components up to date and secure (firewalls, switches, load balancers, F5S, etc) that are operated and supported by HID.
• Resolving/eliminating/reducing client/user-reported issues for all devices supported by HID, including request fulfillment, asset management, and managing and updating assigned tickets on the service management tool.
• Provide Level 1 and 2 support for both HID and 3rd party systems
• Liaise with customers to resolve system issues
• Liaise with internal teams and 3rd parties, supporting their Level 3 investigations into incidents/problems/requests escalated to them
• Assist with the root cause analysis and determine both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
• Ensure changes to the live systems are all adequately planned, tracked, tested, documented, approved and audited with the appropriate back-out plans
• Assist with the generation and maintenance of all technical systems and troubleshooting documentation, such as the creation of user guides, manuals, etc
• Follow standard operating procedures according to ITIL best practices, including the change management process, to ensure changes to the live systems are all adequately tracked and the appropriate back-out plans are in place.
• Provide Level 1 and 2 support for both HID and 3rd party systems

Skills on Resume: 

• Network Security (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Support (Soft Skills)
• Customer Liaison (Soft Skills)
• Incident Analysis (Hard Skills)
• Change Management (Hard Skills)
• Documentation Development (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Develop a good understanding of the HID systems
• Assist with server backups within Data Centers and within the PKI secure zone
• Assist with the helpdesk function and provide day-to-day support for all technical matters in the territory and work closely with the local support company
• Assist with the root cause analysis and determine both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
• Assist with maintaining and testing disaster recovery and failover procedures
• Assist with the generation and maintenance of all technical system documentation.
• Assist with maintaining IT compliance standards and audits.
• Assist in the support of the IT systems at the Malta factory, as well as the customer-facing systems.
• Act and behave in a way compliant with all HID company guidelines and policies, especially those relating to Environmental Health and Safety, ethics and codes of conduct.
• Follow a best practice methodology such as ITIL, including good change management, event management and incident management practices while carrying out duties and actions.

Skills on Resume: 

• System Understanding (Hard Skills)
• Server Backup (Hard Skills)
• Helpdesk Support (Soft Skills)
• Root Cause (Hard Skills)
• Disaster Recovery (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Compliance Management (Hard Skills)
• ITIL Practices (Hard Skills)

Job Summary: 

• Ensure platform and network environments are compliant with the DoD Enterprise DevSecOps guidance, automated, stable, reliable, and available.
• Support requires automation and tooling to quickly deploy and manage applications.
• Support the Government in the development of the program security strategy.
• Perform nightly network and computer shutdowns in accordance with the program security strategy.
• Provide on-call IT support to the Government from the hours of 0600 to 1800 from Monday through Friday.
• Support any after-hours emergencies as tasked.
• Onboard and support software development teams as they utilize the program tech stack to continuously develop and deploy code to multiple security environments.
• Support the modification and development of new CI/CD pipelines to support a wide variety of software languages and software product teams.
• Work with development teams to troubleshoot different aspects of the program's CI/CD pipelines or other developers' issues.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Automation Deployment (Hard Skills)
• Security Strategy (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Support (Soft Skills)
• Team Onboarding (Soft Skills)
• Pipeline Development (Hard Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Continuously monitor software products in a multitude of classified and unclassified environments.
• Support the IT operations of multiple unclassified and classified systems across cloud and on-site infrastructures.
• Create, develop, and modify documentation to support in-person and virtual onboarding and support.
• Support the onboarding of Platform as a Service (PaaS) engineers and software development teams.
• Develop capabilities supporting automated deployment of PaaS.
• Create documentation for program engineers and developer onboarding.
• Support the identification and resolution of Network and Computer Incidents.
• Perform network, system, and workstation updates.
• Generate the processes and support the resolution of classified spillages.

Skills on Resume: 

• System Monitoring (Hard Skills)
• IT Operations (Hard Skills)
• Documentation Development (Hard Skills)
• Team Onboarding (Soft Skills)
• Automation Deployment (Hard Skills)
• Incident Resolution (Hard Skills)
• System Updates (Hard Skills)
• Network Security (Hard Skills)

Job Summary: 

• Administration and support for Office 365, Azure and Windows Server platforms.
• Apply preventive maintenance procedures for all infrastructure.
• Review and improve as well as create new policies with a high focus on security for all infrastructure.
• Monitor and maintain all integrated systems inside O365 and implement SSO-enabled platforms and applications.
• Perform installations, configurations, migrations, and backups on all cloud-based platforms and systems, as well as on Servers, workstations, and mobile devices.
• Source, configure, and maintain computers on multiple OS (Windows, macOS, Linux).
• Proactively search for improvements and propose new solutions for existing and new systems.
• Monitor and maintain operating systems and additional server components, including Domain Controllers, DHCP, Radius, and DNS on the Active Directory.
• Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment, and perform operating system and patch testing on all changes before installation.
• Execute PowerShell or Command Shell commands.

Skills on Resume: 

• System Administration (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Security Policy (Hard Skills)
• Cloud Management (Hard Skills)
• System Migration (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Scripting Automation (Hard Skills)

Job Summary: 

• Monitor and review system logs and detect and troubleshoot problems.
• Control system access and security aspects of critical systems, cloud-based and on-premises.
• Establish and maintain suitable resource and performance monitoring on all systems.
• Security best practices and Technology Services access control and security policies.
• Provide technical support and customer service directly to end users by troubleshooting computer-related issues via e-mail, phone, chat, remotely, or in person at all offices.
• Research and identify solutions to software, hardware, and basic networking issues.
• Lead and support the roll-out of new projects.
• Maintain the existing IT infrastructure and the commonly used applications (local and cloud).
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Work closely with the existing team members to support the portfolio of solutions in place and implement new solutions.
• Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Access Control (Hard Skills)
• Performance Management (Hard Skills)
• Security Compliance (Hard Skills)
• Technical Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Project Deployment (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
• Install and deploy standard Sartorius Group software
• Replace failed End Point devices
• Fulfill access management change requests
• Replace and deploy fixed and mobile PCs, and other IT equipment
• Ensure the CMDB or other tools used for the recording of assets are kept up to date
• Purchase of End Point devices and their accessories
• Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
• Document non-standard user-oriented procedures
• Logistic management of IT equipment
• Meet room management (video conference, teleconference, video projector)
• Inventory management of End Point devices, including accessories, spare parts, etc.

Skills on Resume: 

• User Support (Soft Skills)
• Software Deployment (Hard Skills)
• Device Replacement (Hard Skills)
• Access Management (Hard Skills)
• Asset Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Equipment Logistics (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide 1st level support with a focus on Unix, but also responsible for 1st level support of Windows, Backup, and Network devices.
• Perform operational activities as per the predetermined work schedules, including multiplatform database backups/restores, remote tape operations, backup monitoring, and administration using Netbackup, Backup Exec, and eVault technologies.
• Manage agent deployments on all platforms to ensure systems are under monitoring and in the asset inventory.
• Involved in the regular scheduled patching process for all platforms.
• Involved in DR tests (Data Centers and Offices).
• Be responsible for batch process (monitoring and implementing scripts).
• Log calls with vendors on behalf of resolving groups and report accordingly.
• Add devices to the cabling database and work with local IT and the Datacenter Team.
• Promptly respond to telephone calls, voice mails, and emails.

Skills on Resume: 

• Unix Support (Hard Skills)
• Backup Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Script Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Communication (Soft Skills)

Job Summary: 

• Work closely with other SpaceX IT administrators and engineers to gather requirements, research, evaluate, design, plan, deploy, and support enterprise software platforms and related technologies in a world-class environment that meets the needs of the demanding SpaceX engineering teams.
• Build highly-resilient, high-performance, scalable, and flexible systems.
• Exercise a high degree of responsibility for the processes, systems, and tools create and manage, all supporting the goal of making humanity an interplanetary species.
• Make recommendations, justify, and implement improvements using an accepted change control methodology.
• Work within a diverse group to design and deliver creative solutions and resolve problems in a timely and proactive manner by interacting with internal business units.
• Define, document, and follow standards and best practices for systems design, testing, and implementation.
• Drive scripting and automation to develop solutions to common problems.
• Work with software and hardware vendors along with in-house users to deliver a stable infrastructure from purchasing to environment configuration, installation, and support
• Support and promote food safety and quality program initiatives within the plant environment

Skills on Resume: 

• System Design (Hard Skills)
• Infrastructure Management (Hard Skills)
• Change Control (Hard Skills)
• Problem Solving (Soft Skills)
• Standards Compliance (Hard Skills)
• Automation Scripting (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Maintain and support Windows Server 2008/2012 and 2016
• Provide operational and technical support to users via the telephone, using remote desktop tools, or, should the need arise, by attending to users at their place of work.
• Resolve incidents and problems associated with end-user computer equipment, software applications, and provide break/fix support, advice, and assistance to users.
• Maintain PCs (Windows 7, Windows 10), laptops and peripherals, and assist in installing, integrating and configuring new computer systems and hardware for users.
• Coordinate efforts with third-party service and maintenance providers to keep the equipment and software in good working order, following the authorized warranty and repair authorization process.
• Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.
• Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to application, infrastructure and utility server applications.
• Perform all tasks associated with desktop/laptop and ShoreTel, 8x8 to service-level agreement.

Skills on Resume: 

• Server Maintenance (Hard Skills)
• User Support (Soft Skills)
• Incident Resolution (Hard Skills)
• Hardware Configuration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Network Access (Hard Skills)
• Service Management (Hard Skills)

Job Summary: 

• Arrange for external technical support where problems cannot be resolved internally.
• Provide notice to all affected users of any installation, upgrade, patch, or modification to any Agency software that would impact the user or otherwise be visible to the user.
• Monitor recommended and required corrections to software from third-party vendors.
• Install third-party-supplied corrections and patches to all approved software.
• Distribute and install software and upgrades.
• Maintain a library of documentation that provides the knowledge base for the IT operations team.
• Assist in planning, supervising and following up on strategic IT projects.
• Utilize productivity tools and utilities, and create batch files.

Skills on Resume: 

• Technical Coordination (Soft Skills)
• User Communication (Soft Skills)
• Software Maintenance (Hard Skills)
• Patch Installation (Hard Skills)
• Software Deployment (Hard Skills)
• Documentation Management (Hard Skills)
• Project Supervision (Soft Skills)
• Scripting Automation (Hard Skills)

Job Summary: 

• Provide technical support for both hardware and software issues that the users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Respond to and resolve help desk requests
• Administration of the server, network, and web, and to manage the day-to-day uptime and performance
• Monitoring and deploying patches and upgrades to operating systems and applications
• Complete daily IT Standard Security checks
• Participation in projects to roll out new client solutions

Skills on Resume: 

• Technical Support (Soft Skills)
• System Configuration (Hard Skills)
• Security Monitoring (Hard Skills)
• Helpdesk Management (Soft Skills)
• Server Administration (Hard Skills)
• Patch Deployment (Hard Skills)
• Security Compliance (Hard Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Provide IT support to clinical users in the School of BMEIS, liaising with KCL and GSTT IT team.
• Develop and maintain user documentation for clinicians, researchers and the School IT team.
• Install, test, administer and maintain client and server systems for clinical activity and research, like PACS, XNAT, MRI reporting tools (cvi42/report42), etc.
• Work with clinicians and researchers to design and implement infrastructure for their projects.
• Be involved in the deployment and management of AI systems related to clinical research.
• Assist clinicians and researchers in acquiring, storing, backing up and accessing research datasets in compliance with regulations and following best practice procedures.
• Be involved and collaborate in the maintenance and expansion of the IT infrastructure, focusing on the clinical systems.
• Carry out any other duties relating to the School IT team’s activities as agreed with the School IT Manager.
• Create and manage users and permissions on systems dedicated to clinical services.
• Efficiently coordinate own work with other members of the IT team and share information about progress on tasks and projects assigned.
• Assess technical problems and, autonomously or in collaboration with other members of the IT team, plan effective and lasting solutions.
• Proactively contribute ideas to improve the IT services for the School, particularly those related to clinical or clinical research activity.
• Work independently on technical solutions to address challenging problems/projects
• Help users by providing support and monitoring the effectiveness of the services deployed.
• Advise clinical users and researchers with their questions of technical questions, helping them to identify suitable solutions to their requirements and advising on proper data governance and handling.

Skills on Resume: 

• IT Support (Soft Skills)
• User Documentation (Hard Skills)
• System Administration (Hard Skills)
• Infrastructure Design (Hard Skills)
• AI Deployment (Hard Skills)
• Data Management (Hard Skills)
• Technical Collaboration (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Install and upgrade software, integrate automation processes, manage virtual servers and technology tools
• Monitor performance, usage and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, security roles and backups
• Migrate applications from legacy OS’s to new platforms
• Develop expertise to train the team on new technologies
• Build internal technical documentation, manuals and IT policies
• Be responsible for the maintenance and configuration of the servers/VMs running to support the R&D and Engineering tools
• Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Represent systems changes to the Change Acceptance Board (CAB)
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead helpdesk support efforts, making sure support tickets related to Engineering applications and related equipment problems are resolved promptly within SLA, with limited disruptions
• Perform periodic license audits against contracted licenses.
• Automate this process through scripting and reporting for early detection of license discrepancies.
• Be responsible for architectural infrastructure design for new software license tools

Skills on Resume: 

• Software Installation (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Access Security (Hard Skills)
• Application Migration (Hard Skills)
• Team Training (Soft Skills)
• Technical Documentation (Hard Skills)
• Infrastructure Design (Hard Skills)

Job Summary: 

• Provide day-to-day support, administration and monitoring on the IT Linux system and services, including tools, databases, wiki, issue tracking, internal repositories, etc.
• Build, deploy and maintain application and infrastructure automation scripting using standard tools (Ansible, Puppet, Terraform, Jenkins pipelines, etc), application integration, packaging and deployment.
• Create or update procedures and technical documentation, maintain CMDB of all IT-related items, manage the lifecycle of all components within an ITIL and CMMI Level 3 context
• Perform security maintenance on systems and applications
• Participate in the maintenance, support and upgrade of Private Cloud (OpenStack)
• Collaborate with internal clients and developers worldwide to maintain and improve services provided
• Report on system health and escalate issues
• Contribute to share, evolve standards and best practices within global communities

Skills on Resume: 

• Linux Administration (Hard Skills)
• Automation Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Security Maintenance (Hard Skills)
• Cloud Management (Hard Skills)
• Client Collaboration (Soft Skills)
• System Monitoring (Hard Skills)
• Best Practices (Soft Skills)

Job Summary: 

• Provide a second line of support for hardware-related issues.
• Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.
• Assists in the designing, planning, documenting and implementing various systems to include desktop PCs, servers, network equipment, SANs, operating systems and software applications.
• Maintains and monitors procedures for all server backups.
• Maintains and monitors procedures for all antivirus systems.
• Assist in monitoring, planning, and coordinating the distribution of software and service packs.
• Assist in monitoring, planning, and coordinating network security measures to protect data, software, and hardware.
• Analyze equipment performance records to determine the need for repair or replacement.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Assist in the organization and inventory of all hardware and software resources.
• Monitors and maintains the use of photocopiers and printers.
• Create and maintain good technical documentation.
• Maintain an inventory of parts for repairs.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Train people in computer system use.
• Assist in the management of corporate cell phone accounts and devices.

Skills on Resume: 

• Hardware Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Implementation (Hard Skills)
• Backup Management (Hard Skills)
• Security Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)
• Inventory Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Implement urgent and critical security patches or hot fixes to proactively protect network equipment, servers and computers
• Perform monthly service updates and patches to servers, users' computers and VMware hosts
• Monitor, troubleshoot and support LAN/WAN and wireless infrastructure to ensure reliable, secure and efficient day-to-day network operations
• Implement, configure and manage Cisco switches, firewall, routers, and wireless devices
• Document and maintain detailed network diagrams for all enterprise LAN and WAN
• Implement and manage corporate wireless networks, including access points, authentication and security, and SSL remote access VPN solutions
• Support mobile devices, including iPhone, iPad and other Android devices
• Collaborate with business owners to determine requirements for new systems and deliver solutions that best meet the business needs
• Manage and administer Windows OS imaging solutions
• Provide end-users helpdesk support in computer hardware and software issues, emails, applications, printing and etc.
• Maintain hardware, software and licensing inventory
• Comply with Company IT policies and procedures, change control and SOX ITGCs

Skills on Resume: 

• Security Patching (Hard Skills)
• Network Monitoring (Hard Skills)
• Cisco Administration (Hard Skills)
• Wireless Management (Hard Skills)
• System Documentation (Hard Skills)
• Mobile Support (Soft Skills)
• Helpdesk Support (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Install, configure, and maintain personal computers, laptops, file servers, network switches, network cabling, and other related equipment, devices, and systems as they pertain to Ethernet networks, including adds or upgrades.
• Configure all peripheral devices such as printers, copiers, and related equipment.
• Perform software installations and upgrades.
• Perform account administration in Active Directory, including adding, modifying and deletion users and groups.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Ensure that workstation configuration complies with established policies, standards, licensing agreements, and configuration guidelines as they relate to Security Operations.
• Work with the ticketing system to field user requests and effectively triage the flow of tickets versus walk-ins.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software, including procurement.

Skills on Resume: 

• System Installation (Hard Skills)
• Peripheral Configuration (Hard Skills)
• Software Upgrades (Hard Skills)
• Active Directory (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Ticket Management (Soft Skills)
• Procurement Planning (Soft Skills)

Job Summary: 

• Provide primary phone system support with VOIP systems.
• Coordinate vendor services such as PC hardware repair, printer repair and product warranty.
• Provide back-up support for all remote systems when the primary support person is unavailable.
• Maintain databases containing workstation inventory information, IP address assignment information, software distribution tracking, and related technologies as prescribed.
• Investigate user problems, determine possible resolution, test and implement solutions.
• Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications.
• Assist users in maximizing the use of networks and computing systems.
• Provide computer orientation to new employees.
• Maintain confidentiality regarding the information being processed, stored, or accessed by the network according to HIPAA.

Skills on Resume: 

• VOIP Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Remote Support (Soft Skills)
• Database Maintenance (Hard Skills)
• Problem Resolution (Hard Skills)
• User Training (Soft Skills)
• System Orientation (Soft Skills)
• Data Confidentiality (Hard Skills)

Job Summary: 

• Provide support at the IT Help Desk during business hours
• Maintain IT support documentation, manage IT request queues and handle tickets in JIRA Service Desk
• Perform hardware repairs, upgrades and migrations
• Resolve problems promptly or escalate on behalf of customers to senior technical staff
• Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
• Handle system access and maintain user accounts, passwords, data integrity and security
• Help to evaluate hardware and software solutions and participate in IT projects
• Excel at documenting issues and providing updates to management, the team and end users
• Understand the importance of asset inventory and how to maintain an organized help desk

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Ticket Management (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Endpoint Security (Hard Skills)
• Access Management (Hard Skills)
• IT Evaluation (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Ensuring the security and efficiency of the IT infrastructure
• Assist in data preparation, data verification, UAT, user and system setup, transition from IRL to MIS, implementation/testing, and troubleshooting of internet/wireless access at outlets.
• Maintain and support essential IT assets (PC, laptops, tablets, printers).
• Provide user support, training
• Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipment, including cybersecurity monitoring tools
• Provide ongoing user support for current systems and Windows Desktops.
• Configuring/maintaining/trouble network systems and technical issues.
• Prepare IT Budget, monitor, and manage IT expenses.

Skills on Resume: 

• System Configuration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Infrastructure Security (Hard Skills)
• Data Management (Hard Skills)
• Asset Maintenance (Hard Skills)
• User Training (Soft Skills)
• Vendor Collaboration (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Support a 2 million square foot warehouse environment
• Configure/Troubleshoot desktop issues and applications
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines
• Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking
• Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher, utilizing a scissor lift or fork.
• Provide a point of escalation and support to the Technical Infrastructure Group
• Participate in weekend, night, and alternate shift maintenance activities
• Perform general system administration duties in a Windows Active Directory environment

Skills on Resume: 

• Desktop Support (Soft Skills)
• Hardware Configuration (Hard Skills)
• Peripheral Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Wireless Support (Hard Skills)
• Technical Escalation (Soft Skills)
• System Administration (Hard Skills)
• Shift Flexibility (Soft Skills)

Job Summary: 

• Support, maintain and administer third-party applications
• Produce appropriate documentation for application deployment, configuration, and related processes
• Participate in disaster recovery planning, testing and response
• Perform routine preventative maintenance on all hardware on a routine and scheduled basis
• Perform network troubleshooting to isolate and diagnose common network problems
• Enforce change management and compliance processes
• Work as a technical resource on assigned projects
• Independent analysis, communication, and problem-solving

Skills on Resume: 

• Application Administration (Hard Skills)
• Documentation Development (Hard Skills)
• Disaster Recovery (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Change Management (Hard Skills)
• Project Support (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Manage the day-to-day operations of host computers
• Provide a secure, resilient environment
• Design, install, configure, migrate and troubleshoot Windows Servers
• Maintain, configure and test backup systems (currently Veritas)
• Provide Active Directory management, including user management, security and Group Policy
• Make recommendations on hardware, software, cloud services, and system components
• Provide and develop automation tools and scripts
• Develop and document technical solutions and processes
• Work under minimal direction in cooperation with management, staff and contractors
• Provide input and configuration for LAN network switches
• Provide leadership in planning and implementation of projects for computer operations and systems administration.
• Recommend and enhance improving the performance and reliability of systems, including Monitoring, Problem Management, Configuration Management, Capacity Management and Incident Management.

Skills on Resume: 

• Server Management (Hard Skills)
• System Security (Hard Skills)
• Active Directory (Hard Skills)
• Backup Administration (Hard Skills)
• Automation Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Project Leadership (Soft Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Configuration, provisioning, and support of Office 365, including Office productivity applications, OneDrive, Azure AD, Exchange, Microsoft Teams, Intune, Stream and Yammer.
• Configuration, provisioning, and support for internal on-premise and cloud-based servers, including Active Directory and Federated Services, DNS services and file-sharing resources
• Configuration, provisioning, and support for Azure integrated services, such as Active Directory, for the global enterprise
• Configuration, provisioning, and support endpoint management and security
• Provisioning and management of 3rd party application licensing, such as Adobe, Atlassian, Visual Studio, etc.
• Support Disaster Recovery and Business Continuity plans with involvement in backup routines and periodic recovery efforts
• Server maintenance, including patching, backups, performance and availability monitoring
• Configure, manage and monitor email security, such as phishing and data loss prevention and data governance
• Acting as on-call support in the event of service or server outage or special events
• Installing, configuring and supporting a variety of approved and hardware and applications
• Resolving server-side technical issues and service requests promptly
• Logging all support requests and follow-up details into an internal ticketing system
• Monitoring and enforcement of the company's anti-virus policy on individual workstations
• Assist in troubleshooting network, Wi-Fi, and telephony connectivity
• Maintain sufficient documentation for SSAE18 audit requirements.

Skills on Resume: 

• Office 365 Administration (Hard Skills)
• Server Configuration (Hard Skills)
• Azure Management (Hard Skills)
• Endpoint Security (Hard Skills)
• License Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Email Security (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Understand current IT system infrastructure, identify improvements, prioritize, and deliver them to support the next scale-up growth.
• Work with other departments to consolidate their IT requirements, then plan deliverables and set milestones accordingly.
• Mitigate risks and focus on data security throughout offices and Microfactory environments.
• Produce and maintain related documentation and reports.
• Drive the supplier selection and procurement process for the most suitable IT products.
• Mentor junior team members to foster their growth within the IT group.
• Contribute to the supplier selection and procurement process for the most suitable IT products.
• Setting up and configuring new virtual Linux servers in the system network
• Creation of new customer accounts and updating or maintenance of their article data

Skills on Resume: 

• Infrastructure Improvement (Hard Skills)
• Requirements Planning (Soft Skills)
• Data Security (Hard Skills)
• Documentation Management (Hard Skills)
• Supplier Procurement (Soft Skills)
• Team Mentoring (Soft Skills)
• Server Configuration (Hard Skills)
• Account Management (Hard Skills)

Job Summary: 

• Participation in different IT infrastructure projects.
• Third Level Support of Windows distributed server environment, liaising with Switzerland, EMEA and Global counterparts.
• Understand business priorities to adequately prioritize work accordingly to meet business objectives.
• Implement improvements in Switzerland, EMEA and Global scale.
• Communicate and collaborate with other internal and external partners for designing, planning and coordination of implementation to ensure work is completed promptly.
• Drive the execution of innovative solutions.
• Write and update in a timely manner technical documentation for related infrastructure.
• Troubleshoot problems with the application (eg, Osisoft PI) caused by the underlying IT infrastructure and cybersecurity.
• Prepare technical documentation related to installation and configuration

Skills on Resume: 

• Infrastructure Projects (Hard Skills)
• Technical Support (Soft Skills)
• Work Prioritization (Soft Skills)
• Process Improvement (Hard Skills)
• Partner Collaboration (Soft Skills)
• Innovative Solutions (Soft Skills)
• Technical Documentation (Hard Skills)
• Problem Troubleshooting (Hard Skills)

Job Summary: 

• Be responsible for the deployment and maintenance of hardware, including workstations, printers, mobile phones and other peripheral devices.
• Maintain the office’s networking infrastructure and provide support in ensuring connectivity to remote offices.
• Take care of access control measures such as account and permission management.
• Onboard and offboard employees according to the company's company-defined processes.
• Be responsible for the roll-out and maintenance of software and tools used by the team, such as Email, Calendar, Documents, Storage, and Conferencing systems.
• Provide day-to-day IT Support for colleagues globally.
• Work on IT infrastructure projects with the team and provide support in upgrading the infrastructure and services
• Implement end-to-end solutions for SMB clients, including Servers, Routers, Switches, and Security
• Serve as a trusted advisor and consult with clients on technology/improvements
• Assist with Projects such as O365 migrations, onboarding new clients, and office moves

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Network Support (Hard Skills)
• Access Management (Hard Skills)
• Employee Onboarding (Soft Skills)
• Software Deployment (Hard Skills)
• Global IT Support (Soft Skills)
• Infrastructure Projects (Hard Skills)
• Client Consultation (Soft Skills)

Job Summary: 

• Be responsible for the monitoring, management, tuning, patching, and issue resolution for internal enterprise systems, ensuring the successful execution of business operations
• Manage proactive, preventive administration tasks to provide high levels of availability, performance, security, redundancy, and scalability of the supported solutions
• Provides strategic and operational recommendations for planning, implementation, and training
• Supports internal projects and provides effective management of assigned third-party relationships
• Works closely with the senior Level 4 teams, IT System Engineering and IT Network Engineering
• Plans, designs, and carries out programs, projects, studies, or other work independently
• Receives little or no supervision from the Team lead
• Lead in internal improvement projects such as server-to-cloud migrations, security implementation
• Support the end-customers with the operational management of their cloud-based integration solutions.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Strategic Planning (Soft Skills)
• Vendor Management (Soft Skills)
• Project Leadership (Soft Skills)
• Cloud Migration (Hard Skills)
• Security Implementation (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Maintain and develop departmental standards and procedures for network, hardware, storage, database, VPNs, and cybersecurity.
• Perform business system analysis to review, analyze, and evaluate business systems and user needs.
• Guide and support the planning, development, operation, and maintenance of end-user and business computer systems, infrastructure, and business solutions, including policies, security, maintenance, contract maintenance, and upgrades.
• Develop and maintain procedures for disaster recovery and daily back-ups.
• Actively participate in the support and troubleshooting of information technology systems and software via the ticketing system or other means.
• Ensure that all software licensing is identified and obtained, along with vendor relationships.
• Act as the Cyber Security Officer for the organization.
• Manage the mainly Azure-cloud-based server, network, and storage infrastructure.
• Set up and maintenance of Exchange, Active Directory, SharePoint, and Intune
• Support the onboarding of new colleagues by purchasing and preparing their new hardware.
• Be responsible for the design, setup, and smooth operations of the internal IT setup

Skills on Resume: 

• Network Administration (Hard Skills)
• Business Analysis (Hard Skills)
• System Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technical Support (Soft Skills)
• License Management (Hard Skills)
• Cybersecurity Oversight (Hard Skills)
• Cloud Infrastructure (Hard Skills)

Job Summary: 

• Lead technical migration resource covering the NA time zone
• Create and improve virtual server migration process documentation and tooling to help increase the scale and throughput of migrations
• Help direct, govern, and act as an escalation point for a team of migration sys admins
• Work with MS virtual engineering and operations to help with new deployments of target virtual infrastructure
• Help complete migrations that drift beyond the India time zone, and overcome issues/troubleshooting raised by the India team
• Prioritize and organize tasks carefully and accurately.
• Work independently and as part of a team.
• Implement and maintain Wavestream systems and application documentation.
• Take responsibility and carry out advanced technical tasks with limited supervision
• Coordinates the development, implementation, installation, and operation of information and functional systems for the organization.
• Support the implementation of the Print Control infrastructure
• Work in project teams, supporting print management issues
• Review of the system error logs with the following adjustments of the errors, and fix of the root cause
• Configure and maintain the Print Control issues for all regional systems and servers.
• Provide 2nd Tier Support and troubleshooting of the system.

Skills on Resume: 

• Server Migration (Hard Skills)
• Process Documentation (Hard Skills)
• Team Leadership (Soft Skills)
• Infrastructure Deployment (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Task Prioritization (Soft Skills)
• System Documentation (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Monitor, maintain, and manage all network devices globally to keep them running properly.
• Establishes a networking environment by designing and implementing routing devices (routers/switches) system configuration.
• Follow Change control management while implementing system changes, upgrades, and updates.
• Provide Technical support for other teams.
• Ensure all IT Global policies/standards and procedures are in place.
• Support, configuration, and maintenance of M365 (Exchange Online, Teams, SharePoint, OneDrive and other M365 services)
• Work on assigned Azure AD/M365-related projects
• Support the rollout of global IT solutions and further development of existing use cases
• Build relationships and partner with business units and IT departments
• Preparation of presentations, documentation, and reports.
• Train and support the users about the company devices and mobiles.
• Train and support the users about tools and applications of personal computing (Outlook, Windows, Office, others).
• Monitor and manage local and intranet connectivity.
• Update company devices constantly according to security policies.

Skills on Resume: 

• Network Management (Hard Skills)
• System Configuration (Hard Skills)
• Change Control (Hard Skills)
• Technical Support (Soft Skills)
• M365 Administration (Hard Skills)
• Azure Projects (Hard Skills)
• User Training (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Assist with the configuration, implementation, and administration of Microsoft Active Directory domain infrastructure
• Assist in documenting and maintaining systems’ baselines and configuration standards
• Perform day-to-day server hardware, operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members
• Keep appropriate team members informed of the results of the daily discussion mentioned above to ensure accurate and up-to-date communication among team members
• Monitor and ensure the successful data backup and restore functions of all enterprise systems
• Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
• Diagnose systems tickets accurately via phone, remote tools, and on location
• Perform tasks associated with help desk tickets for both systems and desktop support issues
• Update all assigned tickets that have not been updated in the past three days, ensuring the appropriate ticket owner is informed
• Follow up with involved parties to research and update any “unknown-status” tickets
• Perform tasks as an individual contributor and as part of a project team
• Work with minimal supervision while maintaining a high quality of service

Skills on Resume: 

• Active Directory (Hard Skills)
• System Administration (Hard Skills)
• Configuration Management (Hard Skills)
• Backup Monitoring (Hard Skills)
• Troubleshooting Skills (Hard Skills)
• Ticket Management (Hard Skills)
• Team Communication (Soft Skills)
• Self-Management (Soft Skills)

Job Summary: 

• Maintain internal server and services requirements using best practices, including hardware, network, and virtualization
• Maintain overall security of the Geotab network (e.g., virus, network security) for all servers, endpoints, and workstations
• Enable resilience and high availability for numerous platforms, from bleeding-edge cloud applications to legacy systems that were lifted and shifted to cloud services
• Provide level 3 support for production and non-production environments in the application services portfolio (Duo, ReDash, Vault, Gitlab, Splunk, Various SaaS Solutions, etc.)
• Design, develop, and deliver a scalable and automated services architecture
• Design, develop, and roll out automation for end-user self-service
• Plan, implement, support, and improve the cloud platform and external cloud environment with a focus on enhancing the reliability, performance, and availability of the cloud infrastructure
• Write standard operating procedures for extended teams as well as end-user-facing self-service support documents
• Write and maintain automation scripts and leverage configuration management to increase system efficiency and speed the deployment to cloud systems
• Performance tuning and ensuring high availability of infrastructure
• Design, build, migrate, and maintain virtualized environments

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Network Security (Hard Skills)
• Cloud Management (Hard Skills)
• Virtualization Design (Hard Skills)
• Automation Development (Hard Skills)
• Performance Tuning (Hard Skills)
• Technical Documentation (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Be responsible for the health and daily administration of file/communication servers, infrastructure databases, backups, performing moves and changes, and third-party software.
• Examine the network operations and security policies and procedures for compliance with management policies, standards, and guidelines.
• Review and evaluate the effectiveness of controls for automated information systems that are either under development or operational, with emphasis on major systems.
• Review technological industry periodicals to identify applicable solutions within the Company environment that improve security, functionality, and compliance objectives.
• Implement and manage the change management policy and procedure for availability activities.
• Assist with the management and testing of a disaster recovery plan.
• Complete assigned project tasks on time and meet quality standards.
• Produce written documentation of technology standards and work carried out.
• Assist in overseeing the server and network environment.
• Recommend and help implement system improvements.
• Assist and support the Service Desk and users with troubleshooting of user issues.
• Assist the other members of the systems administration, engineering, network, and security teams with projects and support requests.
• Monitor network and infrastructure availability resources, utilization, and assist in providing trend analysis.

Skills on Resume: 

• Server Administration (Hard Skills)
• Network Security (Hard Skills)
• Compliance Auditing (Hard Skills)
• Disaster Recovery (Hard Skills)
• Change Management (Hard Skills)
• Technical Documentation (Hard Skills)
• System Improvement (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide coordination with 3rd Party Support
• Provide technical support or training for applications and systems
• Act as a link between end users and higher-level support with the Field Support Office (FSO/HQ)
• Install and configure software and hardware (printers, computers, network cards, etc.)
• Monitor and troubleshoot system and network performance
• Perform troubleshooting, repairs, and data restoration
• Performance maintenance activities
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality

Skills on Resume: 

• Technical Support (Hard Skills)
• System Installation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Hardware Configuration (Hard Skills)
• Performance Monitoring (Hard Skills)
• License Management (Hard Skills)
• Team Collaboration (Soft Skills)
• User Communication (Soft Skills)

Job Summary: 

• Configure, monitor, and maintain the network and server infrastructures.
• Maintain and deliver systems to enable all users to function effectively, working alongside the other IT Systems Administrators.
• Diagnose and resolve hardware, software, and networking faults on computers and peripherals.
• Provide technical support across the colleges and ensure that all queries are dealt with in a professional, timely, and appropriate manner.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements, and their resolutions, and ensuring that all support tickets are handled effectively.
• Manage and maintain records of equipment, software licenses, and maintenance agreements.
• Provide IT advice to users, including equipment and application software requirements, maintenance, backup, and virus protection.
• Support the implementation of IT policies and make recommendations to improve services and security of IT provision.

Skills on Resume: 

• Network Maintenance (Hard Skills)
• System Administration (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• License Management (Hard Skills)
• User Communication (Soft Skills)
• Service Improvement (Soft Skills)

Job Summary: 

• Collaborate with team members on the design and implementation of new systems and processes.
• Configure and install desktop computers, laptop computers, printers, and other IT devices, and install new software and software updates.
• Apply security best practices to the software services and ensure operating systems are patched and meet security requirements.
• Identify and remove malware infections using anti-virus and other software.
• Ensure a response to all service incidents within the agreed Service Level Agreement (SLA) by managing 3rd party vendors where they exist, acting as a point of escalation
• Maintain and support audio-visual equipment (and users) of the College's meeting rooms.
• Manage the disposal and recycling of disused equipment in compliance with WEEE and data protection standards.
• Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments.
• Provide one-on-one staff IT induction and technical training.

Skills on Resume: 

• System Implementation (Hard Skills)
• Device Configuration (Hard Skills)
• Security Management (Hard Skills)
• Malware Removal (Hard Skills)
• Vendor Coordination (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Data Compliance (Hard Skills)
• Technical Training (Soft Skills)

Job Summary: 

• Maintain responsibility for Workday/NetSuite admin and make sure operations are running smoothly and security is upheld
• Develop a close working relationship with the business unit's functional Workday/NetSuite administrators
• Supervise change/release management processes
• Oversee the successful running of Workday/NetSuite and ensure updates, maintenance, and general troubleshooting are kept on top of
• Perform regular maintenance to operations (Sandbox environments, document/file purging, etc.)
• Create and uphold an architecture roadmap that accurately marks changes and integrations
• Produce reports for senior stakeholders that sufficiently explain system info
• Educate users on the benefits that system changes bring, etc.
• Ensure clear documentation is upheld that aligns with business standards

Skills on Resume: 

• Workday Administration (Hard Skills)
• NetSuite Management (Hard Skills)
• System Security (Hard Skills)
• Change Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Architecture Planning (Hard Skills)
• Stakeholder Reporting (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Manage existing storage and compute environment for Schenck Process Group, consisting of host servers, virtual machines, Azure VMs, Active Directory Services, Azure AD, and network storage devices
• Ensures the provisioning of comprehensive, integrated, reliable, high-quality services in areas such as Active Directory, Azure AD, Patch Management, System Security, and system backups 
• Coordinate operational and project activities with other departments and service providers 
• Collaborate, design, and implement global projects with the global IT team
• Coordinate system operational activities with primary datacenter providers for locations
• Development of actions and remediations, as well as optimization for storage/compute infrastructure 
• Provide monitoring and reporting of system-related incidents to IT management. 
• Review and assist in the implementation of remediation activities related to security or threat response.

Skills on Resume: 

• System Administration (Hard Skills)
• Active Directory (Hard Skills)
• Patch Management (Hard Skills)
• System Security (Hard Skills)
• Project Coordination (Soft Skills)
• Infrastructure Optimization (Hard Skills)
• Incident Reporting (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Design, install, deploy, configure, maintain, and secure storage/compute systems
• Plans, develops, and designs system management and maintenance projects, including policies and procedures, and operational improvements 
• Evaluates new technology solutions for potential integration into Schenck Process systems.
• Provide technical leadership and guidance to other technical staff 
• Ensure compliance with corporate policies and regulations 
• Monitors utilization trends, manages system performance, and assures maximum uptime 
• Performs ongoing analysis, capacity planning, and technical tuning of the business systems to improve performance
• Support the management and integration of the global MFA solution OKTA for the Schenck Process domain and key business systems
• Provide Tier 2/3 escalation for help desk tickets.

Skills on Resume: 

• System Design (Hard Skills)
• System Maintenance (Hard Skills)
• Technology Evaluation (Hard Skills)
• Technical Leadership (Soft Skills)
• Policy Compliance (Hard Skills)
• Capacity Planning (Hard Skills)
• Performance Optimization (Hard Skills)
• Security Integration (Hard Skills)

Job Summary: 

• Administrate infrastructure, including applications, databases, malware protection software, and other processes
• Monitor/maintain the health, performance, and stability of systems and services.
• Be responsible for capacity management, storage planning, and performance
• Maintains security, integrity, and business continuity controls and documents.
• Install, configure, and test operating systems and other software
• Building systems within a VMWare and cloud infrastructure (Microsoft Azure)
• Manage and administer Microsoft Office 365 cloud applications and security.
• Active Directory (Group Policy and DNS) configuration and troubleshooting.
• Monitor the ticket queue for incoming requests

Skills on Resume: 

• System Administration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Capacity Management (Hard Skills)
• Security Management (Hard Skills)
• Software Configuration (Hard Skills)
• Cloud Infrastructure (Hard Skills)
• Office 365 Management (Hard Skills)
• Active Directory (Hard Skills)

Job Summary: 

• Support the system management of the People and Payroll system, including recruiting, onboarding, people information, payroll, benefits, self-service, and Business Intelligence (BI) reporting modules, system configuration, and tracking
• Lead and support integration projects
• Monitor and maintain the security of the system by working with the people, operations, and payroll teams with respect to upgrades, system enhancements, and additions to the system
• Manage systems compliance with all controls (SOX, PHI, PII, etc.)
• Prepare and support business intelligence reporting needs by developing, administering, updating, and distributing reports as well as dashboard reporting for various levels of the organization.
• Assist and prepare other special-request ad-hoc reports for payroll, HR, finance, and other departments.
• Troubleshoot technology issues, respond to inquiries, and maintain HR and payroll policies and guidelines in the system
• Identify training needs and provide solutions on behalf of the HR team for system users.
• Support the module owners for best practices and alignment to the systems (i.e, recruiting, onboarding, benefits/open enrollment, payroll)

Skills on Resume: 

• System Management (Hard Skills)
• Integration Projects (Hard Skills)
• Security Maintenance (Hard Skills)
• Compliance Management (Hard Skills)
• Report Development (Hard Skills)
• Data Analysis (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Installs and configures new or existing virtual servers and storage, software, and operating systems.
• Provides support for implementation, troubleshooting, and maintenance for a variety of IT systems, including day-to-day operations, monitoring, and problem resolution for all client problems.
• Creates in-depth documentation of processes and system configuration.
• Administers the setup and roll-out of new client devices.
• Monitors, troubleshoots, and resolves issues with hardware, software, and networking.
• Performs daily operational support and monitoring of all information systems and services, including Windows AD, DNS, Group Policy, DHCP, SQL, Exchange, and enterprise applications.
• Monitors servers, storage, and related systems for performance and reliability.
• Ensures all systems are kept current with regard to patch levels and updates.
• Works with diverse internal teams to improve the readiness for operational deployment.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely and efficient manner.
• Communicates relevant IT-related information to internal customers in a timely and efficient manner.

Skills on Resume: 

• Server Configuration (Hard Skills)
• System Troubleshooting (Hard Skills)
• Process Documentation (Hard Skills)
• Device Deployment (Hard Skills)
• Performance Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Be responsible for the setup, configuration, and ongoing operations of networks, servers, and related applications.
• Maintains and supports daily server operations, including logs, patching, configuration, and system security.
• Ensures data systems are in good working order.
• Analyzes situations and identifiable factors to determine appropriate action, remedies, and outcomes through the use of defined procedures and best practices.
• Receives no instruction on routine work and general instructions on new assignments.
• Communicates highly technical information to both technical and non-technical personnel.
• Maintains project plans, cost estimates, and vendor relationships for system-related activity.
• Plans, designs, and implements systems to meet current and future needs.
• Develops, implements, and maintains backup, data recovery, and disaster recovery plans and procedures.
• Performs system monitoring, performance studies.

Skills on Resume: 

• Network Configuration (Hard Skills)
• Server Administration (Hard Skills)
• System Security (Hard Skills)
• Problem Analysis (Soft Skills)
• Technical Communication (Soft Skills)
• Project Management (Soft Skills)
• Disaster Recovery (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Manages performance and load-balancing activities.
• Works with vendors on procurement, support, and maintenance of equipment and services.
• Implements system upgrades and enhancements.
• Tests and applies software updates and patches.
• Maintains Antivirus systems and applications.
• Administers and maintains security policies, controls, and systems.
• Prevents intrusion, hacking, and system compromise.
• Designs, implements, and maintains virtual server environments (VMWare and HyperV).
• Implements and adheres to best practices such as ITIL or CobIT.
• Ensures compliance with architecture, technology, audit, and security standards.

Skills on Resume: 

• Performance Management (Hard Skills)
• Vendor Management (Soft Skills)
• System Upgrades (Hard Skills)
• Patch Management (Hard Skills)
• Antivirus Administration (Hard Skills)
• Security Management (Hard Skills)
• Virtualization Management (Hard Skills)
• Compliance Standards (Hard Skills)

Job Summary: 

• Creates and maintains change management records, server documentation, designs, and drawings.
• Monitors and maintains day-to-day systems operations.
• Works with internal and external systems and security auditors to complete assessments.
• Builds and executes remediation plans.
• Maintains business-critical systems and applications that operate 24/7/365 and on-call rotation schedule.
• Maintains issue logging, tracking, analysis, reporting, and resolution.
• Maintains records and provides reporting on repairs, downtime, changes, and updates.
• Responds to, resolves, and takes ownership of level 2 Help Desk tickets.
• Troubleshoot complex mission-critical systems
• Identify root cause, actions, impact, and resolution.
• Ensures cross-functional teamwork to deliver quality solutions by identifying, escalating, and resolving all issues in a proactive manner.

Skills on Resume: 

• Change Management (Hard Skills)
• System Monitoring (Hard Skills)
• Security Auditing (Hard Skills)
• Remediation Planning (Hard Skills)
• Issue Tracking (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Root Cause (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Maintain internal infrastructure, including laptop and desktop computers, printers, A/V equipment, and phones.
• Administer mobile device management tools for automated operating system and software deployment, configuration, and administration within the macOS and Windows desktop computing environment.
• Manage a hybrid Active Directory environment, including Azure identity and access management, single sign-on, and multi-factor authentication.
• Maintain critical enterprise systems and business applications.
• Monitor application and infrastructure performance to ensure optimal operation
• Support office network infrastructure, LAN/WAN, routers, switches, firewalls, and network segments.
• Interact with IT Support Specialists and other teams to provide tier 3 technical support.
• Assist in troubleshooting and root cause analysis of recurring issues to reduce ticket volume.
• Identify single points of failure and make architectural and system recommendations to improve reliability, performance, and functionality.
• Research, evaluate, and implement emerging technologies that fit current and future business needs.
• Implement IT and business analytics for meaningful insights and enable faster and smarter business processes.
• Support third-party audits and activities in support of annual SOC 2 examinations.

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Device Management (Hard Skills)
• Active Directory (Hard Skills)
• System Monitoring (Hard Skills)
• Network Support (Hard Skills)
• Root Cause (Hard Skills)
• Technology Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide Level 1 and Level 2 technical support remotely and at client locations.
• Work effectively within a team structure to provide IT support for multiple business environments.
• Effectively implement and provide support for business and enterprise-class hardware/software.
• Work within a ticketing system and maintain a personal ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain thorough, accurate, and up-to-date records of work performed on trouble tickets.
• Maintain a high level of client satisfaction.
• Communicate effectively with users to provide updates on the status of trouble tickets.
• Maintain appropriate industry skills and certifications.

Skills on Resume: 

• Technical Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Hardware Implementation (Hard Skills)
• Ticket Management (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Client Communication (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Skill Development (Soft Skills)

Job Summary: 

• Manage infrastructure related to a project, including on-premises and/or cloud resources in a secure environment
• Manage VPN, Windows, and Microsoft SQL servers in a cloud-based environment
• Assist in the deployment of software releases and change orders on applications and environments
• Be responsible for monitoring and supporting all infrastructure, including reviewing continuous monitoring logs
• Creation of Standard Operating Procedures for continual changes to the environment
• Research and resolve Action Requests
• Develop an architecture roadmap with AS-IS and TO-BE, along with the necessary steps to execute the plan
• Establish a disaster recovery and backup plan in a cloud environment
• Communicate effectively with customers and other important stakeholders
• Meet with customers to work through issues and present plans

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Software Deployment (Hard Skills)
• System Monitoring (Hard Skills)
• Procedure Documentation (Hard Skills)
• Architecture Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Plan, implement, and maintain bank IT systems and structure.
• Conduct projects for improved efficiency in conjunction with the IS Support Team and/or Managed Services Provider.
• Work in conjunction with the Managed Services Provider to maintain network systems.
• Determine bank IT system needs, install hardware and software, and make needed upgrades and repairs to optimize system performance.
• Assist with the resolution of more complex end-user problems
• Manage and complete a variety of new and ongoing projects within deadlines.
• Monitor reports, tickets, and assist with problem resolution.
• Act as technical computer liaison to bank staff.
• Assist with overall software efficiencies, problem resolution, and bank-wide training to implement software changes.
• Manage and maintain hardware and software inventory.
• Update and maintain procedure manuals, forms, and documents.
• Coordinate and implement Bank and Core system software updates/releases and problem resolution.
• Process various files for third-party vendors.
• Assist with interviewing/hiring candidates for the IS Support Team.

Skills on Resume: 

• System Implementation (Hard Skills)
• Network Maintenance (Hard Skills)
• Hardware Upgrades (Hard Skills)
• Problem Resolution (Hard Skills)
• Project Management (Soft Skills)
• User Support (Soft Skills)
• Software Training (Soft Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Provide quality workstation and phone support to end users promptly.
• Manage Helpdesk requests from internal users, which include troubleshooting hardware, software, operating systems, and network connectivity issues.
• Install, configure, and troubleshoot hardware, peripherals, operating systems, business software, and third-party applications.
• Configure and troubleshoot network printers, network scanners, and local printers.
• Perform interoffice computer equipment moves.
• Troubleshoot remote access issues, both software and hardware.
• Provide basic support of VMware virtualization, Windows server, and server applications such as Exchange, SQL, and SharePoint.
• Test and deploy new client/server applications and hardware in an enterprise environment

Skills on Resume: 

• Technical Support (Hard Skills)
• Helpdesk Management (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Remote Access (Hard Skills)
• Virtualization Support (Hard Skills)
• Application Deployment (Hard Skills)
• User Communication (Soft Skills)

Job Summary: 

• Assist in the maintenance and development of support practices and IT documentation.
• Image and deploy workstations for new hires and system upgrades.
• Participate in projects and initiatives as they relate to the end-user support function
• Maintains inventory of equipment, related software, and manuals.
• Administers user additions, deletions, and changes.
• Performs day-to-day network maintenance such as ensuring adequate file server space, virus detection, patch compliance, and performing network backups.
• Recommends upgrades, patches, and new applications and equipment.
• Carry out all policies and procedures as established by the team, department, or company at large

Skills on Resume: 

• IT Documentation (Hard Skills)
• Workstation Deployment (Hard Skills)
• User Administration (Hard Skills)
• Network Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• Patch Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Develop and maintain effective internal and external business relationships.
• Schedule recurring meetings with predesignated departments.
• Establish and maintain documented procedures for areas of responsibility, to be shared with other team members.
• Monitor production turnover logs for unattended critical events.
• Enhance information results by constantly re-evaluating and defining new cost-effective solutions for optimizing day-to-day activities.
• Log and resolve all assigned work orders in compliance with department service level agreements.
• Serve as the primary contact for supporting a Macintosh environment.
• Review and assign the proper accounting billing account to the responsible products and services invoices, i.e, Co-location related.
• Promptly notify appropriate managers of high usage expenses.
• Work with 3rd Party Service Providers in resolving or implementing system changes/issues.
• Provide compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Review SAQ annually to ensure actions, policies, and procedures are intact.
• Educate end-users on various security awareness topics.

Skills on Resume: 

• Business Relationship (Soft Skills)
• Procedure Documentation (Hard Skills)
• Event Monitoring (Hard Skills)
• Process Optimization (Hard Skills)
• Work Order (Hard Skills)
• Macintosh Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Troubleshoot hardware and software system issues related to servers, storage, and backup devices (including the SAN/NAS).
• Manage and control network files to support user service levels and to comply with IT department policies.
• Design, implement, control, and maintain security hardware and software, and implement procedures to protect corporate systems and data from viruses and other unauthorized network intrusions.
• Manage the system health of all servers by reviewing system updates, log rotations, system reporting, and service uptime requirements.
• Provide support and administration of the corporate email systems.
• Provide computer room operations and backup/recovery duties.
• Provide/direct tracking and documentation of all hardware and software assets to servers and databases.
• Analyze the impact of network hardware and software maintenance and upgrades.
• Implements appropriate implementation plans.
• Coordinate work activities with other technical staff and users to maintain maximum system performance and availability.
• Provide on-call coverage for systems during non-business hours.
• Provide good customer service to phone calls or emails, to include frequent follow-up and status updates on open issues, while adhering to department Service Level Agreements.
• Maintain a safe and healthy working environment by establishing and enforcing organizational standards, adhering to legal and safety regulations.
• Contribute to team effort by accomplishing related results

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Network Management (Hard Skills)
• Security Implementation (Hard Skills)
• Server Administration (Hard Skills)
• Email Administration (Hard Skills)
• Backup Recovery (Hard Skills)
• Asset Documentation (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Install and configure IT hardware and software, including virtual environments, during times of upgrades and replacements
• Configure new and replacement laptops.
• Configure new phone numbers and forwarding rules for all staff across the organization.
• Maintain working components through repair or replacement.
• Ensure all application installs are installed and maintained to ensure consistent PC builds.
• Maintain and update all Windows Service packs, updates, and hotfixes using patch management methods.
• Assist in new version releases and software updates, including Windows, Bluebeam, Deltek Vision, Newforma, Autodesk products, Office products, etc.
• Assist in the configuration and upkeep of the O365 environment, as well as all other cloud-based solutions.
• Manage and maintain the backup solutions to ensure they are available.
• Implement and manage security measures of the environment, including Firewalls, Antivirus, SPAM filters, Malware, ransomware, etc.
• Troubleshoot hardware and software issues.

Skills on Resume: 

• Hardware Configuration (Hard Skills)
• Software Installation (Hard Skills)
• Patch Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Backup Management (Hard Skills)
• Security Implementation (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Assist in keeping the conference rooms functioning
• Assist in setting up conference rooms for meeting preparations.
• Assist with call-ins or live chat with technical difficulties.
• Work with vendors and manufacturers to solve more complex problems
• Manage all users in Active Directory, including the addition, removal, and title changes of all staff.
• Keep inventory documentation up to date and accurate as items are assigned.
• Assist in license increases/decreases, license file replacements, license server builds, etc.
• Manage the technical SOP documentation regarding IT
• Anticipate and report the cost of replacing IT room equipment, laptops, docks, and monitors, etc.
• Monitor and manage the security certificates (SSL certs) across the organization.
• Monitor renewal dates and expiration dates, etc.
• Help to ensure staying ahead of the competitors by keeping up with technical advancements.

Skills on Resume: 

• Conference Support (Soft Skills)
• Vendor Coordination (Soft Skills)
• Active Directory (Hard Skills)
• Inventory Management (Hard Skills)
• License Management (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• Technology Advancement (Soft Skills)

Job Summary: 

• Install, troubleshoot, and maintain end-user computer hardware and software, including but not limited to Microsoft Office Suite, Microsoft operating systems, Solid Works CAD software, AutoCAD, printer and other hardware drivers, and other in-house developed applications.
• Install and maintain server hardware components, e.g., hard disks, array controllers, fiber connections, network interfaces, keyboard and monitor switches, racks, power, storage, and all associated cabling.
• Install, test, and implement software updates on physical and virtual Windows servers to maximize daily system availability and performance for all internal and external employees.
• Maintain Microsoft-based server systems in a VMware virtual environment, including Active Directory, basic Microsoft Exchange maintenance, printer server configuration and maintenance, and DHCP and DNS server configuration.
• Manage and work with the Managed Services provider to ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.
• Researches and recommends innovative and possible automated approaches for system administration tasks.
• Advanced maintenance of the company intranet site using Dreamweaver web authoring software.
• Advanced troubleshooting, maintenance, and configuration of Cisco network hardware and LAN infrastructure.
• Assist with developing the IT departmental budget by the IT Director.
• Provide phone and face-to-face support to internal and external users with software and hardware-related issues.
• Work in conjunction with the IT Director to maximize uptime and ensure the availability of all IT resources.
• Draft request for purchase documents and coordinate IT purchases with the purchasing department while ensuring expenses are aligned with the IT budget.
• Provide training to end-users with Microsoft operating systems and software.
• Ensure backups are performed on a consistent and timely basis by departmental procedures.
• Assist with the development and drafting of departmental policies that are aligned with organizational policies and ISO9000 requirements.

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Server Administration (Hard Skills)
• Virtualization Management (Hard Skills)
• System Optimization (Hard Skills)
• Network Configuration (Hard Skills)
• User Support (Soft Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Develop, select, and implement procedures to ensure compliance with auditing requirements.
• Develop, select, implement, and maintain data backup and disaster recovery plans.
• Using best practices, develop, implement, and maintain security infrastructures that ensure the protection of company assets.
• Provide technical assistance that supports the selection/development, implementation, and maintenance of business systems.
• Select, design, and support for the company’s communications infrastructure (LAN/WAN/VoIP)
• Provide support for the company’s electronic communications platforms (Email, Instant Messaging, Unified Communications, VoIP, etc.)
• Select and implement infrastructure and monitoring solutions to ensure fast response times and high availability of all systems.
• Implement change control procedures to ensure that only properly reviewed and authorized changes are implemented.
• Manage the distribution of software for server and end-user computing devices.
• Follow security and change control procedures.
• Manage the data storage and access network.

Skills on Resume: 

• Audit Compliance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Security Infrastructure (Hard Skills)
• Technical Support (Hard Skills)
• Network Management (Hard Skills)
• Communication Systems (Hard Skills)
• Change Control (Hard Skills)
• Data Management (Hard Skills)

Job Summary: 

• Accomplish information technology performance results and KPIs by communicating job expectations, planning, monitoring, and appraising job results, coaching, counselling, and disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
• Assist with the induction and training of employees in relation to IT.
• Maintain the organisation's effectiveness and efficiency by supporting hardware and software implementations, migrations, and upgrades.
• Input to technological research by maintaining awareness of organisational goals, strategies, practices, and business projects.
• Work within a recognised IT Service Management framework (ITIL).
• Maintain a suite of hardware and software with competency across a full range of Microsoft and Apple operating systems and applications.
• Maintain on-premises (physical and virtual) servers as well as cloud-based servers and all associated roles, including DC, DNS, DHCP, file services, print services, VPN, etc.
• Assist with the successful completion of IT projects and IT-enabled projects by collaborating with departments, project stakeholders, and suppliers.
• Proactively assist with the maintenance of end-to-end network resources.
• Assist with the maintenance of organisational cybersecurity through regular penetration testing.
• Maintain all organisational software and hardware.

Skills on Resume: 

• Performance Management (Soft Skills)
• Employee Training (Soft Skills)
• System Upgrades (Hard Skills)
• Technology Research (Hard Skills)
• ITIL Framework (Hard Skills)
• Server Administration (Hard Skills)
• Project Collaboration (Soft Skills)
• Cybersecurity Maintenance (Hard Skills)

Job Summary: 

• Maintain supplier relationships for services or products to enhance services to users.
• Liaise with external suppliers to ensure an excellent standard through a collaborative process and continual monitoring of agreements/expectations and Service Level Agreements (SLAs).
• Assist with the maintenance of an Asset Register for all IT acquisitions and allocations to personnel.
• Ensures all assets are accounted for at all times.
• Preserve assets by maintaining disaster recovery and back-up procedures and information security, and control structures.
• Assist with readiness testing for disaster recovery situations.
• Maintain awareness of information technology strategies, policies, and procedures.
• Maintain support requests by communicating and governing support desk expectations and SLAs.
• Ensure all requests are completed within defined SLAs.
• Maintain professional and technical knowledge by attending educational workshops
• Review professional publications and establish personal networks.
• Contribute to team effort by accomplishing related results.
• Participate in field research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.

Skills on Resume: 

• Supplier Management (Soft Skills)
• SLA Coordination (Hard Skills)
• Asset Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Information Security (Hard Skills)
• Policy Awareness (Soft Skills)
• Technical Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Maintain and optimize Stellar’s Information Systems.
• Maintains the security posture of network devices and servers.
• Ensure documentation of new and existing systems is developed and maintained.
• Assists the IS team in troubleshooting.
• Plans and installs new software and hardware components.
• Spearheads the troubleshooting, reporting, and repairing of IS problems.
• Operates, maintains, and updates system devices and services. (ex. patches and Firmware)
• Responds and remediates operational incidents and events.
• Remotely manages and troubleshoots network devices.
• Exercises good standardization and configuration management of network devices.
• Resolves escalated problems and ensures resolutions and procedures are documented.
• Ensures all systems are protected and backed up.
• Be responsible for business continuity and disaster recovery of IS Systems.
• Responds to security and network events generated by monitoring and system tools.
• Manages internal Information Services projects and meets agreed-upon deadlines
• Works closely with the Service Desk Administrator in incident management, request fulfillment, and problem management.

Skills on Resume: 

• System Optimization (Hard Skills)
• Network Security (Hard Skills)
• Documentation Management (Hard Skills)
• Hardware Installation (Hard Skills)
• Configuration Management (Hard Skills)
• Incident Response (Hard Skills)
• Disaster Recovery (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Administers and maintains installed enterprise-class applications, systems, and multi-system integrations.
• Performs as the Tier II escalation for diagnosis, troubleshooting, and issue resolution for supported systems.
• Acts as the primary point of contact for vendor support staff in resolving issues that cannot be handled internally within the casino.
• Creates, modifies, and deletes user accounts for these systems.
• Ensures compliance of assigned systems and accounts with all applicable regulatory frameworks.
• Monitors and adjusts system components to ensure peak operating performance and data integrity.
• Optimizes enterprise-level applications for maximum functionality and flexibility within the scope of the capabilities of the system.
• Maintains system security and integrity, and participates in ongoing and periodic audit processes of key business systems.
• Coordinates with a system management plan

Skills on Resume: 

• System Administration (Hard Skills)
• Issue Resolution (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Application Optimization (Hard Skills)
• Security Auditing (Hard Skills)

Job Summary: 

• Log, track, and manage all incidents, problems, and support requests in the Keywords Local IT Helpdesk Ticket System.
• Perform Day-to-Day Helpdesk responsibilities, including responding to IT tickets
• Ensure timely notification of an incident, and escalate larger issues to the Regional IT Team, making sure to follow up on these, and to update local employees and Management
• User Account/Permissions management
• Troubleshooting and new joiner onboarding, in accordance with current IT standards and updates
• Desktop and Laptop computer installation, configuration, patching/updating, and repair
• Ensure that all operating policies and processes are followed, and report any issues
• Maintain high levels of IT security
• Ensure that all operating policies and processes are followed, and report any issues
• Document the local setup and keep it up to date at all times
• Maintains accurate hardware and software inventory

Skills on Resume: 

• Ticket Management (Hard Skills)
• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• User Administration (Hard Skills)
• System Troubleshooting (Hard Skills)
• Hardware Maintenance (Hard Skills)
• IT Security (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Providing unfaltering customer service to colleagues and customers, and supporting their technology needs
• Infrastructuring incident and problem management
• Day-to-day management of backups
• Troubleshooting of iPads and associated apps
• Deployment, maintenance, and ongoing support for all core infrastructures and systems
• Monitoring of system performance and capacity
• Work closely with the IT Systems Manager to design and implement efficient and effective working systems, reviewing and improving such systems over time
• Remain up to date with all appropriate practices and regulatory requirements within allocated areas of responsibility, and undertake duties in line with established practices and protocols
• Keep the Director of IT up to date and informed about all allocated areas of responsibility for ensuring that any personal data held is kept securely

Skills on Resume: 

• Customer Service (Soft Skills)
• Incident Management (Hard Skills)
• Backup Management (Hard Skills)
• Device Troubleshooting (Hard Skills)
• System Deployment (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Data Security (Hard Skills)

Job Summary: 

• Develop, maintain, upgrade, and document all aspects of the core systems infrastructure
• Coordinate the operating system software updates and software patches
• Oversee support of all physical equipment in the data center and devices managed by the managed service provider
• Assist in IT Service Operation support tickets that represent infrastructure work, acting as a “Level 3” escalation for the internal IT Support team.
• Act as the Technical systems resource on small to large-scale projects
• Work with the IT Service Operations Manager and Principal Architects to ensure maintenance and support for mission-critical equipment and applications are current and fit-for-purpose while meeting the business needs
• Work closely with other facets of IT and departments to implement and troubleshoot business applications as they apply to the core infrastructure.
• Drive root cause analysis and remediation for complex system and application incidents
• Keep all sensitive matters confidential

Skills on Resume: 

• System Maintenance (Hard Skills)
• Patch Management (Hard Skills)
• Data Center (Hard Skills)
• Technical Support (Hard Skills)
• Project Participation (Soft Skills)
• Infrastructure Management (Hard Skills)
• Root Cause (Hard Skills)
• Confidentiality Awareness (Soft Skills)

Job Summary: 

• Troubleshoot and diagnose desktop computer systems and peripheral equipment problems.
• Log all reported issues and user interactions into the ticketing system
• Installation, configuration, maintenance, and upgrades of desktop computer systems and peripherals
• Data backups, data restores, disaster recovery, and storage management
• Assistance with collecting information to analyze and evaluate existing or proposed computer systems.
• Assistance with computer systems assets management
• Assistance with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems
• Evaluation and provision of recommendations regarding IT purchases, organization of purchasing process, provision of inputs to IT budgets, planning, and financial forecasts
• Development and update of technical documentation and users’ guides, and tutorials
• Documentation of system problems and resolutions for future reference

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Ticket Management (Hard Skills)
• System Maintenance (Hard Skills)
• Data Recovery (Hard Skills)
• System Analysis (Hard Skills)
• Asset Management (Hard Skills)
• Technical Research (Hard Skills)
• Documentation Development (Hard Skills)

Job Summary: 

• Maintain virtualization infrastructure on premises and cloud-based
• Maintain and monitor backup infrastructure
• Respond to requests for technical assistance remotely, in person, or via phone
• Diagnose and resolve technical hardware and software issues
• Research solutions using available information resources
• Advise the user on the appropriate action
• Log all staff support interactions using the Help Desk platform
• Track and route problems and requests, and document resolutions
• Redirect unsolved problems to the correct resource
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Install new hardware or update existing
• Install or update relevant software applications
• Provide support/training to staff for various software applications

Skills on Resume: 

• Virtualization Management (Hard Skills)
• Backup Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Problem Escalation (Soft Skills)
• Hardware Installation (Hard Skills)
• Software Maintenance (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Analyzing and figuring out the system needs
• Installing hardware and software
• Keeping systems operating efficiently by performing any necessary upgrades and repairs
• Optimizing and evaluating systems regularly
• Assigning and updating security permissions for the system network
• Training or directing users on the correct use of software and hardware within the system
• Analyzing and troubleshooting issues reported by users and systems.
• Planning a strategy to maintain system security on the computers and the network as a whole
• Creating and maintaining detailed documentation on systems

Skills on Resume: 

• System Analysis (Hard Skills)
• Hardware Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Performance Optimization (Hard Skills)
• Security Management (Hard Skills)
• User Training (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Managing, maintaining, and securing internal IT infrastructure.
• Implementation of new technology as part of many upcoming projects.
• Providing escalation support to the other internal IT teams.
• Maintaining up-to-date and effective documentation on all relevant IT systems, services, and procedures.
• Assisting in the Development and control of the IT security policy and associated policies.
• Ensuring security on all systems and that legal requirements are met.
• Assisting in the management and responsibility for company data, ensuring that all backup and restore procedures are adhered to and are effective.
• Ensuring that any planned changes to the IT infrastructure are efficient, viable, and documented in line with Change Control methodologies.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Technology Implementation (Hard Skills)
• Escalation Support (Soft Skills)
• Documentation Management (Hard Skills)
• Security Policy (Hard Skills)
• System Security (Hard Skills)
• Data Management (Hard Skills)
• Change Control (Hard Skills)

Job Summary: 

• Administer various IT systems, including Windows Server, Active Directory, Remote Desktop, SQL, and Microsoft 365
• Ensure outsourced, hosted, and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
• Provide suggestions for improvements based on discoveries made with a view to reducing recurring faults or improving the service provision
• Stay informed on new and emerging trends and technologies
• Participate in the development, implementation, and improvement of IT infrastructure, operations, and services deployed both on-premises and in the cloud
• Ensure IT-related systems and infrastructure are secure, available, reliable, and responsive through the development, implementation, and maintenance of procedures, processes, and solutions
• Maintain and update documentation of procedures, network diagrams, and support processes
• Be responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Helpdesk
• Ensure suitable and effective end-user training is established and maintained at all locations
• Maintain, monitor, and troubleshoot radios and point-to-point equipment.

Skills on Resume: 

• System Administration (Hard Skills)
• Vendor Oversight (Soft Skills)
• Service Improvement (Soft Skills)
• Technology Awareness (Soft Skills)
• Infrastructure Development (Hard Skills)
• Security Management (Hard Skills)
• Documentation Maintenance (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Day-to-day operations and maintenance of data center and network systems, including a small VMware vSphere cluster with iSCSI storage, VMware Horizon View, and a Cisco Meraki and Palo Alto Networks
• Monitoring and responding to events related to system performance and outages (tools include Veeam ONE, Meraki dashboard, among others)
• Monitoring backup status and health, and troubleshooting any exceptions to daily backups.
• Assisting IT management with project planning and execution of IT projects.
• Adoption of new software solutions (SaaS and on-premises), and implementation of new equipment (i.e., additional switching and WAPs to support the addition of more office space)
• Configuring on-site servers and services, as well as SaaS applications and services.
• Providing guidance and administrative support to support staff focused on end-user computing systems, as well as handling escalations
• Maintaining up-to-date documentation on project status and systems configuration
• Support lab infrastructure, including software and attached equipment.

Skills on Resume: 

• Data Center (Hard Skills)
• System Monitoring (Hard Skills)
• Backup Management (Hard Skills)
• Project Execution (Soft Skills)
• Software Implementation (Hard Skills)
• Server Configuration (Hard Skills)
• Technical Support (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Automation of IT support, user management, onboarding/offboarding, and hardware fulfillment workflows
• Integrations of third-party software applications with the OKTA architecture
• Be responsible for keeping the Latch workstation and network devices in compliance via auditing, reporting, and remediation
• Develop and implement a new monitoring and alerting model for Latch workstations and network devices
• Manage mobile and test devices and the virtual PBX offered by Ring
• Provide Subject Matter Expert (SME) support for the IT Analysts
• Support the future growth of the Latch offices.
• Fully design, configure, maintain, support, and upgrade in-house and virtual networks
• Work with Latch Security to define network policies and procedures
• Maintain Enterprise Mobile Device Management (MDM) and Mobile Application Management (MAM) infrastructure systems
• Create/configure configuration profiles to deploy apps, automate functions, apply restrictions, and image endpoints
• Contribute to projects on the IT roadmap and department OKRs
• Create and maintain a knowledge base documentation for use by internal teams and employees

Skills on Resume: 

• Workflow Automation (Hard Skills)
• Software Integration (Hard Skills)
• Compliance Auditing (Hard Skills)
• Monitoring Development (Hard Skills)
• Device Management (Hard Skills)
• Network Administration (Hard Skills)
• Security Policy (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Serves as a regional contact for employees.
• Ensures alignment with the values and culture.
• Conducts site visits to meet with the Larson team members to gather information on employee experience and feedback.
• Works with HR Manager to identify trends and action items to further improve the overall workplace environment and experience. 
• Supports the full cycle recruitment process.
• Educates, coaches, and guides hiring managers on candidate interviews and selection.
• Coordinates and leads new hire orientation and onboarding process.
• Facilitates and assists with continuous learning programs. 
• Partners with regional managers on employee retention, engagement, and development programs.
• Assists managers in skills and competency assessments to drive organic growth within the organization.  
• Administers performance management process to ensure effectiveness, compliance, and equity within the organization. 
• Assesses and advises management on appropriate resolutions of high-level employee relations issues.
• Conducts thorough and objective investigations. 
• Analyze data trends and metrics in relation to current geographic and regional conditions.
• Makes recommendations to the HR Manager to further enhance the Company Culture and overall employee experience.
• Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting requirements comply.

Skills on Resume: 

• Employee Relations (Soft Skills)
• Recruitment Support (Hard Skills)
• Onboarding Coordination (Soft Skills)
• Training Facilitation (Soft Skills)
• Performance Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Data Analysis (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Provide application installation and troubleshooting of the suite of products, provisioning servers, and desktop delivery control.
• Provide extensive troubleshooting in the installation and configuration of Windows Operating Systems. 
• Disk Configuration and Installation, and Configuration of DNS and Active Directory, Systems Policy and Group Policy, Systems back-up and Recovery, Windows Performance Tuning, and Windows Server troubleshooting.
• Assist in the implementation of Desktop GPOs.
• Evaluates hardware and software, including peripheral, output, and related equipment. 
• Participates in the development and implementation of VDI-related operational procedures and standards.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. 
• Develops and implements testing strategies and documents results.
• Assists in troubleshooting and resolves complex problems.
• Maintains current knowledge of relevant hardware and software applications
• Provide advice and training to Support teams.
• Provides support and assistance to the Network Administrator. 
• Assist in ensuring compliance with security policies and procedures. 
• Responds to escalated requests for technical assistance

Skills on Resume: 

• Application Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Active Directory (Hard Skills)
• Performance Tuning (Hard Skills)
• Hardware Evaluation (Hard Skills)
• VDI Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Training (Soft Skills)

Job Summary: 

• Monitor virtual environment performance and maintain systems according to requirements
• Architects and configure software and hardware
• Manage systems security and access
• Troubleshoot issues and outages
• Upgrade systems with new releases and models
• Leverage expertise to train team members on new technologies
• Create technical documentation, manuals, and IT policies
• Manage and maintain business continuity and disaster recovery plans for included systems

Skills on Resume: 

• System Monitoring (Hard Skills)
• System Architecture (Hard Skills)
• Security Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Upgrades (Hard Skills)
• Team Training (Soft Skills)
• Documentation Management (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Install, configure, operate, and maintain Operating Systems, including Windows Server 2012 R2, Windows Server 2016, VMware ESXi 6/6.5/6.7, and SLES 11/12, and Ubuntu.
• Compile and develop documentation to create a knowledge base for software and hardware supported by the Delivery and Support team.
• Procure and assist in hardware and/or software installation/deployment.
• Support daily operations for the Delivery and Support team within North America with extended support globally.
• Assist senior and entry-level analysts within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
• Provide first and second-level support for services provided through the Delivery and Support team.
• Hardware and software patch management.
• Apply patches, configure security, and handle change control in accordance with best practices
• Communicate technical information, both verbal and written, to a wide range of end-users, peers, and customers
• Prepare and maintain system documentation and standards of work

Skills on Resume: 

• System Administration (Hard Skills)
• Documentation Development (Hard Skills)
• Hardware Deployment (Hard Skills)
• Operational Support (Hard Skills)
• Patch Management (Hard Skills)
• Security Configuration (Hard Skills)
• Technical Communication (Soft Skills)
• Change Control (Hard Skills)

Job Summary: 

• Onboarding and off-boarding personnel for access to system software and hardware, including updating groups, distros, and general user administration using Okta and Bettercloud.
• Troubleshooting Mac issues, including setup, connectivity, functionality, and updates managed by the MDM.
• Supporting conference room hardware such as Zoom Rooms, telephony, etc.
• Researching relevant technology trends and providing recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity.
• Be the first line for resolving internal IT software, hardware, and other support issues.
• Maintaining IT asset inventory and software licensing to track, log, and retire systems and software.
• Establishing and periodically reporting on KPIs.
• Deploying, configuring, and troubleshooting critical infrastructure such as servers, SAN, and backup appliances
• Administering, updating, and supporting multiple data center VMware infrastructure
• Managing, upgrading, and administering Active Directory and Windows Server infrastructure

Skills on Resume: 

• User Administration (Hard Skills)
• Mac Troubleshooting (Hard Skills)
• Hardware Support (Hard Skills)
• Technology Research (Soft Skills)
• Technical Support (Hard Skills)
• Asset Management (Hard Skills)
• Infrastructure Deployment (Hard Skills)
• Active Directory (Hard Skills)

Job Summary: 

• Collaborates with RIS and network engineers to support the installation of network hardware and software to ensure that network security is properly executed and maintained.
• Co-administering Windows updates and Microsoft Deployment Tools (MDT) for user PCs.
• Provide File/Print Server and DHCP Server support, installing new printers, configuring DHCP reservations, updating printer drivers, monitoring server health and operation, and escalating problems, including basic troubleshooting for MFP devices
• Be responsible for properly tracking and documenting all system problems, changes, and problem resolutions using the company ticketing system.
• Communicate needs and escalate issues, outages, and incidents to local management as well as the RIS manager.
• Provide email and wireless Internet configuration for iPhones, Android mobile phones, and other devices
• Educate non-technical customers in the use of microcomputer-based products
• Solve day-to-day issues with printers, as well as communication and multimedia equipment
• Install, deploy, hand out, and fix equipment for the staff

Skills on Resume: 

• Network Support (Hard Skills)
• Windows Administration (Hard Skills)
• Server Maintenance (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Mobile Configuration (Hard Skills)
• User Training (Soft Skills)
• Equipment Deployment (Hard Skills)

Job Summary: 

• Work closely with other IT administrators and engineers to gather requirements, research, evaluate, design, plan, deploy, and support enterprise software platforms and related technologies in a world-class environment that meets the needs of the demanding engineering teams.
• Build highly-resilient, high-performance, scalable, and flexible systems.
• Exercise a high degree of responsibility for the processes, systems, and tools create and manage, all supporting the goal of making humanity an interplanetary species.
• Make recommendations, justify, and implement improvements using an accepted change control methodology.
• Work within a diverse group to design and deliver creative solutions and resolve problems in a timely and proactive manner by interacting with internal business units.
• Define, document, and follow standards and best practices for systems design, testing, and implementation.
• Drive scripting and automation to develop solutions to common problems.
• Designs, organizes, modifies, and supports the firm’s and clients’ computer systems
• Installs new/rebuilds existing servers and configures hardware, peripherals, services, settings, directories, and storage, in accordance with standards and project/operational requirements
• Manages the administration of servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches
• Provides timely technical support to users and works with them to resolve their queries
• Maintains network facilities in individual machines

Skills on Resume: 

• System Design (Hard Skills)
• Infrastructure Deployment (Hard Skills)
• Change Management (Hard Skills)
• Problem Solving (Soft Skills)
• Automation Development (Hard Skills)
• Server Administration (Hard Skills)
• Technical Support (Hard Skills)
• Network Maintenance (Hard Skills)

Job Summary: 

• Provide technical support for computer hardware, software, databases, and network systems.
• Install software and hardware, create system accounts, manage the web console, and troubleshoot system problems.
• Understands how to integrate, automate, and virtualize within common virtualization platforms such as VMware and Nutanix.
• Analyze and collaborate to provide and manage technical direction on server configurations, hardware/software deployments, and other administrative tasks related to the development, design, deployment, and maintenance of production servers and systems, sustain system integrity, and maintain databases.
• Provide subject matter knowledge and expertise on Microsoft Azure and Azure AD services
• Coordinate with vendors to maintain and enhance systems, providing technical support to Integrators and Tier support.
• Support and manage a growing fleet of computers and users, and ensure high SLA and uptime of those systems for the employees.
• Work closely with the IT Systems Admin Lead to develop a deep understanding of the current tools in place and the priority of new systems.
• Develop a plan to select and implement a new Windows MDM solution that fits within the current system's architecture
• Assist with strategic and security initiatives to lessen InfoSec debt.
• Lead the technical work of implementing a new Endpoint Security system.
• Work and manage the Help Desk Queue tickets escalated from Help Desk Specialist Agents.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Administration (Hard Skills)
• Virtualization Management (Hard Skills)
• Server Configuration (Hard Skills)
• Azure Administration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Endpoint Security (Hard Skills)
• Helpdesk Management (Hard Skills)

Job Summary: 

• Maintain and administer, with minimal guidance and support, computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Assist in the diagnosis, troubleshooting, and resolution of hardware, software, or other network and system problems, and replace defective components.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Assist with the analysis of network data to determine network usage, disk space availability, or server function.
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Assist and maintain configured security settings or access permissions for groups or individuals.
• Assist with the creation, modification, and revision of user policies, instructions, procedures, or manuals.
• Document network design and network actions.
• Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
• Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skills on Resume: 

• Network Administration (Hard Skills)
• System Troubleshooting (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Security Configuration (Hard Skills)
• Technical Documentation (Hard Skills)
• Policy Development (Hard Skills)
• Analytical Thinking (Soft Skills)