• Establish, configure, and maintain a Windows Server environment and applications
• Support and maintain VMware vSphere infrastructure
• Manage the configuration and operation of network-based operating systems
• Provide technical support for network hardware and software issues
• Review server logs and resolve recurring errors and issues. 
• Monitor the systems daily and respond to performance or security concerns
• Monitor and maintain company's firewalls and monitoring tools
• Review logs and respond to errors, threats, and issues
• Perform scheduled hardware/software maintenance on network and server equipment 
• Verify backups of network data and perform routine tests of backup systems, including full system restore or rebuild
• Maintain the company's Disaster Recovery platform, while monitoring replication and performing tests of the system
• Plan and perform upgrades of systems and processes for enhanced functionality and security
• Assist in the rollout of new software programs or upgrades to servers and client computers
• Support LANs, WANs, VPNs, the internet, company intranet, and corporate systems
• Document system setup and configuration, and maintain change logs and network diagrams

Skills: Windows Server Administration, VMware Management, Network Configuration, Technical Support, System Monitoring, Firewall Management, Backup Recovery, Disaster Recovery

• Practice software\hardware change requests in accordance with IT procedures and Sarbanes-Oxley requirements.
• Advance Systems administration in support of Windows Servers and VMware environment (vMotion, Clusters)
• Desktop and mobile device support for end-users.
• Provide network planning, design, upgrades, and maintenance of both Cisco and Server hardware operating systems.
• Implement and maintain health monitoring of Cisco devices, Firewalls, and various services and applications.
• Resolve level II and III help tickets within established deadlines, manage and oversee Telephony, Circuits, T1S, and DIS’s.
• Database administration, performance tuning, and capacity planning of the SQL environment.
• Manage mobile device issues related to billing, support, and procurement.
• Establishes and implements a regular backup procedure for all network servers and systems.
• Provide expertise and support during systems upgrades, installations, and migrations of systems.
• Participate in cross-functional planning, coordination, and task execution situations involving the full spectrum of system engineering and integration activities
• Determines causes of failures by network software/hardware (including workstations) and implements corrective action.
• Trains technical support staff in network operating procedures.

Skills: System Administration, VMware Management, Network Engineering, Cisco Support, Firewall Monitoring, Database Administration, Backup Management, Technical Training

• Working independently to automate the deployment, administration, and maintenance of the company's Linux, Windows, and macOS IT systems.
• Automating existing processes and building new processes to improve IT operational efficiency.
• Administer day-to-day IT systems operations by proactively monitoring and resolving problems with end user accounts, computing environments, networking, anti-virus, productivity services, and disaster recovery components.
• Own IT projects in all areas of the company, including cloud/server infrastructure, networking, data security, productivity, mobile devices, remote access, and web services.
• Provide for a stable and reliable computing environment by maintaining consistency among desktop and laptop computers by using automated system deployments and maintenance policies.
• Provide escalation support for and efficient resolution of IT problems, tracking all support interactions in the IT helpdesk system.
• Includes application-level support for Device Management, Communications and Collaboration Suite, and Endpoint Detection and Response.
• Create and maintain system documentation for new user setup processes, end user training, device provisioning, mobile device configuration, and various aspects of IT systems.

Skills: IT Automation, Systems Administration, Cloud Infrastructure, Network Management, Data Security, Endpoint Support, Device Management, Technical Documentation

• Deployment, configuration, administration, and troubleshooting of assigned IT Infrastructure systems under the supervision of the IT Operations and Infrastructure Architect.  
• Provides Tier 2 service desk support to employees and serves as a technical lead within the Information Technology Department.  
• Works on complex problems where analysis of the situation requires an in-depth evaluation of various factors.
• Devises solutions in accordance with the requirements provided by the IT Architect
• Manages the daily administration of systems
• Manages the Microsoft AD environment
• Creates and maintains accurate documentation of systems to include system configurations and Standard Operating Procedures
• Monitors the technology (HW, SW, network) and responds to alerts

Skills: System Administration, Infrastructure Management, Technical Support, Problem Analysis, Active Directory, System Monitoring, Troubleshooting Expertise, IT Documentation

• Resolves all outages and performance issues
• Escalates issues with vendors, including carriers, manufacturers and service providers
• Work with the IT Architect to deploy and administer the Office 365 Hybrid environment
• Work with the IT Architect to manage the Virtual environment
• Work with the IT Architect and Cyber Security to remediate cybersecurity issues
• Deploy updates to infrastructure systems
• Provide exceptional customer service in person, via phone and email
• Resolve help desk issues, including troubleshooting hardware and software issues

Skills: IT Infrastructure Management, Systems Administration, Active Directory, Virtualization Support, Office 365 Administration, Cybersecurity Remediation, Technical Troubleshooting, Customer Service

• Work with communications equipment such as Intelligent Hubs, Wide Area Routers, RAS Servers, Phone Systems, and all Data Collection Devices
• Provide programming support for the network communications equipment listed above in number
• Evaluate and support Personal Computer user software, hardware and operating systems, including installations
• Instruct and train Systems users on software, hardware and operating systems
• Incorporate them in systems implementation and support
• Attend appropriate classes and/or seminars and review technical bulletins and periodicals
• Execution of all communications hardware and software, personal computers, associated operating system software, and setups in a timely and effective manner and non-standard work hours and/or travel to implement and/or maintain hardware and associated software
• Provide content and network security to include Virus protection, Disaster recovery, detection and prevention of security breaches, whether internal and external

Skills: Network Communications, Hardware Support, Software Installation, User Training, Systems Implementation, Technical Support, Security Management, Disaster Recovery

• Serve as primary contact for the resolution of technical issues, deskside.
• Manage Sonicwall firewall, VPN connections.
• Manage network devices, configure switches, and be able to configure and troubleshoot VLANs.
• Manage Active Directory, DHCP, and DNS.
• Perform basic administration on server infrastructure, mixed virtualized and physical environment, group policies, scripting, permissions, etc.
• Perform user administration within Office 365.
• Deploy and maintain hardware/software for Windows workstations.
• Administer backup (Arcserve) and Anti-Virus applications.
• Provide bandwidth monitoring and reporting.
• Adapts or enhances the quality or value of existing methods.
• Manage tickets in the help desk system.
• Creates and/or maintains technical documentation, including network diagrams.
• Assist with creating and implementing business continuity planning and resiliency.

Skills: Technical Support, Firewall Management, Network Configuration, Active Directory, Server Administration, Office 365 Management, Backup Administration, Business Continuity

• Support the IC design and software engineering R&D environment. 
• Set up and maintain LAN, WAN, and network systems in both the data center and the office
• Support and manage Linux workstations and servers in the data center and office
• Manage virtualization infrastructure, network-attached storage systems
• Support a high computing cluster and Docker/container systems with a job scheduler 
• Support uses to develop tools such as git/build/EDA and machine learning systems
• Work with vendors as second-tier technical support on fixing IT issues
• Work with headquarters IT/security teams to enforce global standardization and regulation requirements

Skills: Network Administration, Linux Management, Virtualization Infrastructure, Storage Management, High Performance Computing, Container Systems, DevOps Support, IT Compliance

• Performs analytical, technical, and administrative work in the planning and installation of new and existing desktop, laptop, and tablet computers.
• Troubleshoot and resolve day-to-day end-user network, hardware, operating system, and software issues.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Assign the configuration of authentication and authorization of the domain AD and Azure AD services.
• Provide user training/guidance for local and remote network access, as well as on-premises and cloud-based applications and systems.
• Provide installation and licensing support for a comprehensive and varied suite of engineering software and business applications.
• Work with vendors to help procure hardware, software, support, and maintenance.
• Provide company-wide support through the IT team on a 24/7/365 basis.

Skills: Desktop Support, Network Troubleshooting, Active Directory, Azure Administration, User Training, Software Installation, Vendor Management, IT Support

• Develop, implement, and continuously monitor, maintain, and update the company's IT Infrastructure.
• Assure a continuous fulfillment of the most modern technical reliability and security standards of the company's IT Infrastructure.
• Implement, monitor, and maintain the reliable functioning of all backups and restore operations.
• Administers the company's internal helpdesk and ticketing system, allowing for the most time-efficient resolution of upcoming tasks and issues.
• Maintain personal, professional and technical knowledge and continuously suggest improvements to the company's IT infrastructure.
• Administer and continuously update and improve an accurate IT inventory system, including automated auditing and upgrading procedures.
• Implement, monitor, maintain, and continuously update documented IT-related operation systems (standards, procedures, policies, forms, templates) in accordance with general company operation system development guidelines to assure continuous fulfillment of the company's performance commitments to its clientele.
• Conduct IT-related customer support and service measures, fulfilling the company's commitments to its clientele at the highest level of reliability, building trust, and securing long-term client relationships.
• Assure compliance with IT-related agreements/contracts with clients, agents, and authorities by continuously monitoring, reporting, and, upon instruction, adjusting the state of all technical systems.
• Implement, continuously monitor, and advise upon improvements of systems, interfaces, and work procedures in coordination with the company's production department in order to assure a continuous operation and functionality of production-related technical equipment.
• Generate and deliver IT-related statistics, reports, budgeting, and forecasts to general management.
• Perform complete handover procedures upon daily work rotations as well as deputy duties.
• Advise and support ITL in procuring IT-related equipment and material, according to best own judgment, in line with best practices, while at the same time making the most efficient use of the company's resources.
• Assist in the development and implementation of waste-management programs, including educational measures for relevant personnel, to keep the costs as well as environmental strains of all operations at a minimum.

Skills: IT Infrastructure Management, Security Compliance, Backup Operations, Helpdesk Administration, IT Asset Management, Process Documentation, Client Support, Systems Monitoring

• Installation and configuration of infrastructure hardware and software following developed processes and procedures.
• Assists with documentation of new processes and procedures and ensures that documentation is accurate and up to date.
• Monitors vital enterprise systems regularly report status and assist the Infrastructure Manager with capacity and demand management planning.
• Responds to incidents and events in the IT Infrastructure and follows established processes to restore service outages.
• Provides feedback to assist with the design, transition, and operations phases of the service lifecycle.
• Research new technologies and solutions and leverage business relationships to provide recommendations that maximize value in alignment with the business vision.
• Supports the IT Operations function and acts as the escalation point for operations staff.
• Assist with projects and task coordination.
• Develops and displays proficiency in technologies utilized

Skills: Infrastructure Installation, System Monitoring, Incident Management, Process Documentation, Capacity Planning, Technology Research, Operations Support, Project Coordination

• Support end-user PCs and workstations as part of the worldwide Service Desk team
• Provide end-user training on supported applications, including Outlook, WebEx, video conferencing, phones and Jabber
• Work closely with corporate IT and local management to understand future computing and network needs and plan for network changes
• Support corporate and local purchasing to identify and qualify in the region
• Communicates major outages to customers and IT providers, coordinating local response
• Support corporate projects to add functionality or to address ongoing network performance issues
• Assist in IT Governance activities, including SOX audits and SOC/ISO certifications 
• Resolve network and end-user computing issues
• Monitor the network and proactively address identified issues
• Manage building monitoring and automation systems such as access control, surveillance, solar system, etc.

Skills: End-User Support, Network Administration, IT Training, Incident Coordination, Project Support, IT Governance, System Monitoring, Access Control

• Lead helpdesk support efforts for issues related to network connectivity, software, hardware, mobile devices, workstations, and related equipment problems, ensuring they are resolved promptly with limited disruptions
• Escalate complex issues to senior IT staff and/or third-party vendors
• Assist with documentation and technical specifications for planning and implementing new or upgrades of the IT infrastructure
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Maintain and configure computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Support the Big Ten Conference meeting center with audio/video setup, troubleshooting, and room teardown
• Provide excellent customer service with a focus on setting a positive and supportive tone with end users
• Foster a culture of inclusion to support a diverse environment

Skills: Helpdesk Management, Technical Troubleshooting, Infrastructure Planning, System Administration, Virtualization Support, Automation Integration, Audio Visual Support, Customer Service

• Manage current Corp national infrastructure and services (e.g., network, identity management, communication, data storage, security, and cloud services) to ensure industry best practices are followed
• Deploy and manage new IT services with a complete service life-cycle in mind (e.g., architecture development and management, product support, training, continual systems improvement, and retirement)
• Provides architectural guidance and oversight across projects and technology platforms, ensuring that guiding principles and technology standards are practiced
• Improve the IT process and use automation to make the process efficient or reduce risks
• Collaborate with cross-functional teams to resolve user and system issues
• Escalation point and mentor to lower-level team members
• Document processes, services, user how-to, etc.
• Build out new office infrastructure (networking, conference room, etc.)
• Diagnose and resolve service, technical, hardware, software, and system issues
• Provide clear and transparent updates on all work in progress
• Educate the customer on the issue and solution
• Drive and execute security compliance and new technologies

Skills: Infrastructure Management, Cloud Services, IT Architecture, Process Automation, Cross-Functional Collaboration, Team Mentorship, Office Deployment, Security Compliance

• Maintaining Business Applications
• Manage Laptop security tools (CIS benchmarking standards)
• Maintain Laptop OS infrastructure (MacBooks)
• Upgrade systems with new releases and models
• Troubleshoot issues and outages
• Follow new developments in technology to ensure changes have minimal impact on the business
• Build an internal wiki with technical documentation, manuals, and IT policies
• Own and manage workflows and application onboarding

Skills: Application Management, Security Compliance, macOS Administration, System Upgrades, Issue Resolution, Technology Evaluation, Documentation Management, Workflow Automation

• Oversee the IT infrastructure in the Germany offices
• Provide world-class desktop support for Linux and OS
• Install and configure software, hardware, and networks
• Monitor system performance, security, and efficiency, and troubleshoot issues
• Develop and maintain installation and configuration procedures
• Research and recommend innovative and automated approaches for system administration tasks
• Perform regular security monitoring to identify any possible breaches
• Source and procure IT equipment for Germany-based employees

Skills: Infrastructure Management, Desktop Support, System Configuration, Performance Monitoring, Security Administration, Process Development, Automation Implementation, IT Procurement

• Installs hardware and applies software patches and upgrades for workstations, servers, network firewalls, and switches.
• Plans and maintains system security on the workstations, servers, and the network as a whole.
• Assigns, sets up, and updates Active Directory security permissions for the systems and manages group policy objects (GPOs).
• Creates content and educates users on the use of software, PC security, and hardware.
• Performs and monitors regular system backups.
• Defines, documents, and maintains system usage and security policies and procedures.
• Sets up and manages a virtual environment on-premise or in the cloud.
• Provides escalated and backup help desk support.

Skills: System Security, Active Directory, Group Policy, Backup Management, Virtualization Administration, Hardware Installation, User Training, Helpdesk Support

• Assist with installing, maintaining, and troubleshooting computer/server hardware.
• Assist with equipment specifications, setup, problem resolution, network support, etc., related to computer hardware and software.
• Help keep existing servers patched and up-to-date.
• Assist with installations, maintenance and troubleshooting.
• Assist with projects and related tasks for all current and future projects.
• Assist internal and external end-users with software, hardware and network problems.
• Help monitor the health and performance of the network, including firewalls, core and edge routers, network switches, and VPN devices to maintain optimum levels.
• Perform various user setup requests, such as setting up user IDs, printer definitions, etc.
• Escalate to management any problems or issues that could affect service levels.
• Be responsible for Desktop documentation and the update of internal inventory lists.

Skills: Hardware Maintenance, Network Support, System Patching, Project Assistance, End-User Support, Performance Monitoring, User Administration, Documentation Management

• Day-to-day operations and maintenance of data center and network systems, including a small VMware vSphere cluster with SCSI storage, VMware Horizon View, and a Cisco Meraki and Palo Alto Networks
• Monitoring and responding to events related to system performance and outages (tools include Veeam ONE, Meraki dashboard, among others)
• Monitoring backup status and health, and troubleshooting any exceptions to daily backups.
• Assisting IT management with project planning and execution of IT projects.
• Configuring on-site servers and services, as well as SaaS applications and services.
• Providing guidance and administrative support to support staff focused on end-user computing systems, as well as handling escalations
• Maintaining up-to-date documentation on project status and systems configuration
• Support lab infrastructure, including software and attached equipment.

Skills: Data Center Operations, Network Maintenance, VMware Administration, Backup Monitoring, Project Execution, Server Configuration, Technical Leadership, Systems Documentation

• Configuring and supporting cloud systems
• Monitoring patches, permissions, and service deployments
• Creating policies for cloud computing systems
• Monitoring network performance and cloud resources
• Establishing connections among cloud networks
• Integrating cloud systems into current environments
• Managing firewalls and overseeing network security
• Managing requests for cloud service modifications
• Evaluating and implementing new technologies
• Setting cloud system security strategies, policies, and procedures
• Researching cloud providers, platforms, software, and other cloud solutions
• Documenting systems infrastructure
• Resolving operational and security issues

Skills: Cloud Configuration, System Monitoring, Policy Development, Network Integration, Firewall Management, Technology Evaluation, Security Strategy, Infrastructure Documentation

• Manage all aspects of the servers and networking platform
• Support Active Directory in an enterprise environment
• Administer Domain Controllers, File servers, Group Policy, DNS Server, DHCP servers, Microsoft Hyper-V servers, VMWare from 5.x to 6.x, Host, VMs, Data Store, Snapshots, VMDKs.
• Troubleshoot network and system issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer network security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Document all technical procedures and user guides

Skills: Server Management, Active Directory, Virtualization Administration, Network Troubleshooting, System Monitoring, Preventive Maintenance, Data Security, Backup Restoration

• Provide technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, software, and hardware
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Walk the customer through the problem-solving process with a friendly, helpful, and positive attitude
• Install, modify, and repair computer hardware and software
• Maintain inventory for all hardware and software assets
• Run diagnostic programs to resolve problems, such as slowness, viruses, malware, etc.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems
• Install or replace computer peripherals for users
• Follow up with customers to ensure the issue has been resolved
• Troubleshoot printing and wireless connectivity

Skills: Technical Support, System Maintenance, Hardware Installation, Software Troubleshooting, Network Support, Asset Management, Customer Service, Diagnostic Testing

• Troubleshooting and diagnosing desktop computer systems and peripheral equipment problems.
• Logging all reported issues and user interactions into the ticketing system
• Installation, configuration, maintenance, and upgrades of desktop computer systems and peripherals
• Data backups, data restores, disaster recovery, and storage management
• Assistance with collecting information to analyze and evaluate existing or proposed computer systems.
• Assistance with computer systems assets management
• Assistance with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems
• Evaluation and provision of recommendations regarding IT purchases, organization of purchasing process, provision of inputs to IT budgets, planning and financial forecasts
• Development and update of technical documentation and users’ guides, and tutorials
• Documentation of system problems and resolutions for future reference

Skills: Desktop Support, System Installation, Data Recovery, Asset Management, Technical Research, Purchase Planning, Documentation Development, Issue Tracking

• Be responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization and cloud infrastructure
• Maintain remote site networks and servers.
• Provide documentation and technical specifications to the IT team for planning, maintaining, and implementing new or upgrades of the IT infrastructure
• Be responsible for the corporate VOIP network
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions
• Be responsible for the deployment and maintenance of hardware, including workstations, printers, mobile phones and other peripheral devices
• Maintain the company’s networking infrastructure
• Take care of access control measures, such as account and permission management
• Onboard and offboard employees according to the company's company-defined processes
• Be responsible for the roll-out and maintenance of software and tools used by the team, such as Email, Calendar, Documents, Storage, and Conferencing systems
• Work on IT infrastructure projects with the team and provide support in upgrading the infrastructure and services

Skills: System Administration, Network Management, Cloud Infrastructure, VOIP Administration, Data Protection, Helpdesk Management, Hardware Deployment, Access Control

• Provide business-critical in-house IT support to end-users across the organization
• Perform onboarding of new starters and offboarding of leavers
• Handle hardware and software configurations across multiple platforms
• Duly document all incidents and requests, and manage a key ticketing system
• Work with colleagues on the development of the office system infrastructure
• Build, develop and maintain the Continuous Delivery toolchain to achieve reliable and stable releases.
• Develop and document the continuous deployment build and release process.
• Interact with various global product teams to meet their specific needs.
• Troubleshoot build and release issues, and administer servers daily.
• Help implement process and tools improvements.
• Develop and extend dashboard solutions.
• Analyzing data and taking actions to ensure optimal performance of systems
• Managing back-ups/restores, and DR/BC systems are tested
• Ensuring related documents are produced and updated

Skills: IT Support, Onboarding Management, System Configuration, Ticket Management, Infrastructure Development, Continuous Delivery, Release Engineering, Disaster Recovery

• Implement, administer, and provide support for the Coupa Electronic Invoice Processing and Procurement system
• Administer and manage Windows operating systems and servers for accounting systems
• Configure, administer, and provide support for the Great Plains application
• Configure, administer, and provide support for SQL databases and maintenance
• Configure, administer, and provide support for Tensoft MNC
• Administer and manage Great Plains user account activations, access changes, and deactivations in SOX approval and reporting systems
• Administer and manage Reqlogic user account activations, access changes, and deactivations in SOX approval and reporting systems
• Administer and manage Coupa user account activations, access changes, and deactivations in SOX approval and reporting systems
• Generate monthly and quarterly SOX smart list reports for the Controller and SOX auditors
• Generate periodic SOX audit reports
• Manage meetings for SOX application administrators with SOX auditors
• Administer daily accounting systems and database backup, and restore operations

Skills: Coupa Support, Windows Administration, Great Plains, SQL Management, Tensoft Support, SOX Reporting, Access Control, Data Backup

• Perform quarterly accounting systems server backup, and apply Windows operating system security and update patches
• Manage SOX testing before and after quarterly Windows operating system patching
• Configure, administer, and provide support for Great Plains SmartList and Management Reporter
• Configure, administer, and provide support for the Reqlogic Procurement system
• Configure, administer, and provide support for the Agiloft Document Management system for User Access Controls and Application Change Controls for SOX applications
• Perform annual database backup and restore to the Great Plains test environment
• Create and maintain SOX IT policies and perform annual SOX policies management reviews
• Administer and manage admin/superuser account activations, access changes, and deactivations in PayChex
• Administer and manage admin/superuser account activations, access changes, and deactivations in Equity Edge
• Work with vendors to support and administer accounting applications and systems
• Provide end-users helpdesk support for software and hardware, applications, and printing issues
• Comply with Company IT policies and procedures, change controls, and SOX ITGCs

Skills: Server Maintenance, SOX Testing, Great Plains, Reqlogic Support, Agiloft Management, Database Backup, Policy Compliance, User Administration

• Work with the CIO to evaluate and deploy longer-term solutions like consolidating identity services and deployments that improve services for end users and simplify the lives of IT support.
• Take ownership of existing end-user devices and help desk duties
• Implement remote desktop support to reduce the need for face-to-face troubleshooting
• Maintain hardware and software inventory
• Provide technical assistance and support to end-users.
• Respond to tactical requests in a timely and efficient manner and identify long-term solutions to reduce incidents
• Perform on/offboarding of employees.
• Deploy equipment and accounts for new employees, and implement automation
• Research systemic issues as they arise and find solutions to implement

Skills: IT Strategy, Helpdesk Support, Remote Assistance, Asset Management, End-User Support, Incident Resolution, Employee Onboarding, Process Automation

• Manage, update, and maintain records in the asset management tool
• Monitor hosts, conference room machines, and network bastions
• Create, add, and modify accounts and services across the various platforms
• Provide support for the office network and for specialty items (e.g., A/V equipment, Zoom Rooms)
• Help provision cloud-based applications and provide basic support
• Troubleshoot network issues, TCP/IP protocol
• Work with internal customers to maintain outward-facing websites.
• Install software, maintain, and introduce training.
• Work alongside the software development team in a dev-ops style to automate the management of their systems and company infrastructure

Skills: Asset Management, Network Monitoring, Account Administration, Office Support, Cloud Services, Network Troubleshooting, Website Maintenance, DevOps Automation

• Manage all aspects of the servers and networking platform
• Support Active Directory in an enterprise environment
• Administer Domain Controllers, File servers, Group Policy, DNS Server, DHCP servers, Microsoft Hyper-V servers, VMWare from 5.x to 6.x, Host, VMs, Data Store, Snapshots, VMDKs.
• Troubleshoot network and system issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer network security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Document all technical procedures and user guides

Skills: Server Management, Active Directory, Domain Administration, Network Troubleshooting, Infrastructure Monitoring, System Maintenance, Security Administration, Data Backup

• Manage the day-to-day operations of host computers
• Provide a secure, resilient environment
• Design, install, configure, migrate, and troubleshoot Windows Servers 2003-2019
• Maintain, configure, and test backup systems (currently Veritas)
• Provide Active Directory management, including user management, security, and Group Policy
• Recommendations and enhancements improving the performance and reliability of systems, including Monitoring, Problem Management, Configuration Management, Capacity Management, and Incident Management.
• Make recommendations on hardware, software, cloud services, and system components
• Provide and develop automation tools and scripts
• Develop and document technical solutions and processes
• Work under minimal direction in cooperation with management, staff, and contractors
• Provide input and configuration for LAN network switches
• Provide leadership in planning and implementation of projects for computer operations and systems administration.

Skills: Server Administration, System Security, Windows Configuration, Backup Management, Active Directory, Performance Optimization, Automation Scripting, Project Leadership

• Work as part of a global team handling user requests through a global ticketing queue
• Provide support to end users on a variety of issues
• Work as part of a global team to contribute to global IT infrastructure projects
• Troubleshoot tier II/III desktop, laptop, and mobile device problems
• Develop best-in-class training techniques, documentation, and practices
• Assist in the development and documentation of new processes and existing processes
• Assist in the monthly testing and push of updates
• Administer cloud-based tools, such as Office 365, Exchange Online, SharePoint Online, spam filters, and others
• Assist in ongoing asset tracking of hardware and licenses
• Contribute towards day-to-day user account administration
• Assist in maintaining backups utilizing Veeam

Skills: Global Support, End-User Assistance, Infrastructure Projects, Device Troubleshooting, Process Documentation, Cloud Administration, Asset Tracking, Backup Management

• Maintain and support Office 365, Exchange Online, Azure AD, ADFS, and In-Tune
• Support and maintain Active Directory infrastructure, including GPO, DNS and DHCP
• Develop technical solutions and configure security tools to help identify and mitigate security vulnerabilities and develop and carry out information security plans and policies.
• Implementation, configuration and day-to-day administration and support of the virtualized environment, including hardware and software supported with Microsoft, VMware and Citrix technologies.
• Identify, troubleshoot and resolve complex hardware, software, and networking problems, communicating solution plans with management (level II support)
• Research security enhancements and make recommendations to management.
• Implement and monitor security measures for the protection of computer systems, networks, and information and design and maintain an annual information security awareness training presentation containing information security standards, policies, and best practices.
• Document maintenance processes, bugs encountered, workarounds, and other knowledge acquired and perform Domain Administrator functions such as user account creation/maintenance and email systems administration.
• Design, install, configure, maintain and monitor VMware and Citrix environments.
• Develop and implement project plans, risk assessment and contingency plans.
• Define and document best practices and support procedures.
• Maintain and support data center infrastructure, including HCI, Cisco UCS, SAN, Citrix and VMware
• Maintain and support endpoint equipment throughout the organization
• Set up and maintain PCs for employees and help new users get oriented with company systems
• Promote a positive customer relationship while working with team members.

Skills: Office 365 Administration, Active Directory, Security Management, Virtualization Support, Network Troubleshooting, VMware Administration, Data Center, Endpoint Support

• Support OS X and Windows users (e.g., software installs and VPN troubleshooting)
• Provision, manage, and repair of employees' laptops
• Enforce best practices of office IT security
• Provision and support of VOIP telephony and telepresence equipment
• Support wired and wireless networks
• Create documentation for frequently asked questions
• Asset management and procurement
• Escalate to Leadership appropriately
• Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
• Provide level 1 remote desktop support and perform other activities based on SOPs

Skills: User Support, Laptop Management, IT Security, VOIP Support, Network Maintenance, Documentation, Asset Management, Remote Assistance

• Perform user account management activities
• Escalate complex problems to appropriate support specialists
• Be responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate, and prioritize customer problems and complaints
• Train users and operators on a limited basis, and/or may write training procedures
• Participate in ongoing training and departmental development
• Routine maintenance updates with other IT staff and business units
• Create all required documentation, including standards, configurations, and diagrams
• Lead various projects on the IT Support team.

Skills: Account Management, Issue Escalation, Software Setup, Network Troubleshooting, Customer Support, User Training, Documentation, Project Leadership

• Monitor helpdesk tickets and resolve issues with customer satisfaction.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, and maintain operating systems, application software, and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Find ways to automate redundant tasks to increase system efficiency and lower human intervention.
• Provide 2nd and 3rd level support for onsite and remote employees.
• Provide support for any video or collaboration issues.
• Coordinate with vendors for troubleshooting and scheduling maintenance.
• Document procedures and policies.
• Maintain the current assets and asset management system.
• Introduce new ideas/innovations to increase productivity.

Skills: Helpdesk Management, System Administration, Software Maintenance, System Availability, Task Automation, Technical Support, Vendor Coordination, Asset Management

• Perform regular IT audits to discover areas of weakness and fortify them.
• Work alongside other departments to achieve the company's goals and vision.
• Write and forward regular reports to the management.
• Provide a solution to any sophisticated IT-related challenges in the organization.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Ensure that the company’s data and information are protected from unauthorized access.
• Supervise the repair and maintenance of all IT gadgets.
• Delegate duties and tasks within the IT department.
• Review completed tasks to determine compliance with standards.
• Perform periodic risk assessments and initiate risk control strategies.
• Coach all team members and empower them to produce desired results.
• Organize regular seminars and trainings to teach team members new techniques and methods.
• Keep up with trends in the constantly evolving information technology industry
• Listen to team members and communicate instructions effectively.
• Lead, direct, and control team members.
• Handle multiple jobs at the same time.

Skills: IT Auditing, Cross-Department Collaboration, Report Writing, Problem Solving, Data Security, Team Supervision, Risk Management, Staff Training

• Assist in monitoring and administering all globally available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements
• Create documentation, workflows, and other materials for systems topology, support, and administrative actions
• Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
• Assist in maintaining and developing automation of enterprise systems, workflows, and tasks
• Take part in a rotation of duties, maintaining the global service level agreements, including at times 24x7 availability and off-hours responsibilities
• Act as an escalation point for monitoring alerts and help desk tickets
• Assess, design, administer, and manage the life cycle of data center hardware and related infrastructure
• Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
• Management, administration, and ongoing maintenance of enterprise server software and technologies
• Manage multiple small projects while simultaneously adapting priorities quickly and effectively

Skills: System Monitoring, Documentation, ITIL Management, Workflow Automation, Incident Escalation, Data Center Management, Server Administration, Project Coordination

• Administer, maintain, recommend scaling, and be responsible for the Internal production and lab environments in both physical and virtual (VMware and Hypervisor) setups
• Administer a Cloud-based single sign-on and have a proactive service health focus (Monitoring, patching, backups)
• Maintain virtual environment, attached storage, and associated networking infrastructure
• Enterprise Application management of on-premises and/or third-party hosted solutions
• Contributes as a technical project resource for global Collaboration, Enterprise, and Identity system projects across a mixed Windows and macOS environment
• Participates in security incident response processes and activities
• Leverages best practices approach towards projects, implementations, and issue resolution
• Creates and maintains efficient documentation for IT Standards, Policies, Procedures, and KB articles which are consistent with company goals, industry best practices, and regulatory requirements
• Operationalize processes that can be performed by the Operations Team
• Provides tier-2 and 3 support for the domain area

Skills: Environment Administration, Cloud Management, Virtualization Support, Application Management, Project Collaboration, Security Response, Process Documentation, Tier-3 Support

• Receives incoming IT-related service calls
• Detects, diagnoses, and repairs related problems on servers, desktop systems, and enterprise applications
• Assists in developing and testing the disaster recovery plan
• Assists in the corporate-wide Windows Active Directory policies and procedures
• Maintains system, database, and file security
• Performs system backups and recoveries
• Assists in documenting system, network, and security procedures
• Maintains vendor relationships
• Light programming, in addition to other reasonable, related, and administrative

Skills: Technical Support, Problem Diagnosis, Disaster Recovery, Active Directory, System Security, Data Backup, Documentation, Vendor Management

• Provide fast and useful technical support to Turvo employees
• Maintain, enforce, and support IT policies and procedures
• Manage access control for users and groups to internal Turvo systems and productivity tools based on job function
• Ensure proper approval protocols are followed and service requests are completed within Service Level Agreement (SLA) guidelines
• Process onboarding tickets for new employees and off-boarding tickets for departing employees
• Provide technical support (onsite and remote) for employees, including access control, VPN, workstation, and peripherals
• Manage cloud-based productivity applications (Google Workspace, Atlassian Jira/Confluence/Service Desk, Jamf, Slack, Zoom, etc.)
• Manage Turvo device procurement, deployment, and security
• Maintaining the current assets and asset management system
• Documenting procedures and policies

Skills: Technical Support, Policy Enforcement, Access Management, SLA Compliance, Employee Onboarding, Cloud Administration, Device Management, Asset Tracking

• Deployment, Migration, Upgrade, and/or Decommission of Active Directory and Group Policies
• Create, monitor, upgrade, and patch Windows Servers
• Administer Active Directory (Security, DNS, DHCP, Domain Trusts)
• Work to bring a security-first mindset to IT administration, looking at the whole picture
• Administer VMware VDI (Create, upgrade, manage pools)
• Administer Security software (email, PAM, AntiVirus)
• Manage daily backups and restores
• Monitor the ticketing system and address issues promptly 

Skills: Active Directory, Server Management, Security Administration, VMware VDI, Software Patching, Data Backup, Ticket Monitoring, System Upgrades

• Designs, installs, configures, maintains, and performs system integration testing of operating systems, related utilities, software, and hardware.
• Be responsible for troubleshooting technology issues for users.
• Researches, evaluates, and recommends software and hardware products.
• Supports web access and electronic messaging services and maintains a secure systems environment.
• Provides new hardware specifications to users based on application needs and anticipated growth.
• Provides first, second, and third-level support to the user community for desktop/software peripherals.
• Provides security oversight to computer and physical facility security.
• Performs administration activities, including routine maintenance and support for networking, telephony, and data communications infrastructure.
• Operating systems, applications, and servers, e-mail systems, file and print systems, virus defense, web services, remote access, network security, voice and data communications, and voice messaging.
• Monitors performance, capacity, and operational statistics for networking, telephony, and data communications infrastructure.
• Installs, maintains, and troubleshoots the Microsoft Office suite.

Skills: System Integration, Technical Support, Hardware Evaluation, Secure Systems, User Assistance, Network Administration, Security Oversight, Performance Monitoring

• Maintains and troubleshoots VPN remote access.
• Provides primary and/or secondary support for site-specific business applications, either purchased or developed using standard Microsoft Office products.
• Addresses higher-level support and troubleshooting for Telecomm and Network.
• Implements, maintains, and troubleshoots Active Directory permissions, group policies
• Installs, maintains, and troubleshoots Microsoft Exchange Server.
• Maintains infrastructure security, including operating system security patches and virus defense.
• Installs, maintains, and troubleshoots Windows operating systems, software applications, and patches.
• Reconciles Microsoft and other software licenses.
• Set up and deploy applications using System Center Configuration Manager (SCCM).
• Set up and manage backup and recovery software solutions.
• Installs, maintains, and supports physical and virtual servers.
• Troubleshot and resolved complex problems with infrastructure configurations and hardware.

Skills: VPN Support, Application Support, Network Troubleshooting, Active Directory, Exchange Administration, Security Maintenance, SCCM Deployment, Backup Management

• Design, implementation, and support services for Microsoft-related technologies, Windows Server, Exchange, SQL, SharePoint, Microsoft 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• Technical services and support at the network level, including WAN and LAN connectivity, including routers, switches, firewalls, wireless, and security.
• Remote access solution implementation and support, including VPN, Terminal Services, and Parallels.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers, keeping them informed of incident progress, notifying them of impending changes, and agreeing on outages.
• Work through a daily schedule that has been established through the dispatch process.

Skills: System Design, Microsoft Technologies, Disaster Recovery, Network Engineering, Remote Access, System Documentation, Customer Communication, Technical Support

• VMWare product suite installation, configuration, and maintenance of vCenter, ESXi, and Update Manager.
• Develop VMware vCenter and vROps reports for performance and capacity planning.
• Maintenance of server backups and snapshots.
• Perform upgrades and firmware patches for virtual infrastructure software or hardware.
• Perform upgrades and firmware patches for physical infrastructure software or hardware.
• Participate in the on-call support rotation for 24/7 operations.
• Provide configuration management and security compliance for virtual/physical infrastructure and datacenter server equipment.
• Standardize virtual server provisioning and support SysEng automation efforts.
• Perform advanced troubleshooting on issues and root cause analysis to prevent future incidents.
• Assisting with the evaluation of next-generation hardware and ensuring direct fit with Infrastructure and business use-cases.
• Writing and maintaining scripts to improve system management tasks.
• Participating in the change control process for all planned application and technical activities.
• Maintaining and testing processes related to business continuity.
• Follows vendor and VMware best practices for hardware and software configuration.

Skills: VMware Administration, Performance Reporting, Backup Management, Firmware Upgrades, Infrastructure Security, Server Provisioning, Root Cause Analysis, Script Automation

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
• Assist in software releases and roll-outs according to Change Management best practices.
• Assisting in providing level II technical support, volumes.
• Act as an escalation point for advanced or difficult help requests.
• Escalate problems to the Senior Systems Administrator or Network Administrator.
• Develop and implement Group Policies.
• Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Monitor and maintain critical network backups.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform preventative systems maintenance, test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups with Level I Technicians.
• Develop help sheets and FAQ lists for end users.
• Perform and test routine system backups and restorations.
• Reinforce SLAs to manage end-user expectations.

Skills: Problem Analysis, Incident Management, Change Control, Technical Escalation, Group Policy, Troubleshooting, Backup Monitoring, System Maintenance

• Design and implementation at the network level, including WAN and LAN connectivity, routers, firewalls, and security
• Design and implement hosted and cloud solutions for customers using technologies that meet their business objectives
• Design and implement disaster recovery solutions
• Support services for Microsoft-related technologies, including Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies, including VMware and Microsoft
• Administration and maintenance of the remote monitoring and management system, including updating agent scripts, responding to alerts, monitoring the dashboard, and maintaining system upgrades/patching
• Be responsible for assigned escalation and project tickets
• Notify management of service or project issues that cannot be completed within the agreed service levels
• Document internal processes and procedures related to duties and responsibilities
• Be responsible for entering time and expenses as they occur
• Understand processes by completing assigned training materials and blueprints
• Work through project tickets and phases by a Project Manager
• Enter all work as service or project tickets
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Skills: Network Design, Cloud Solutions, Disaster Recovery, Microsoft Support, Virtualization Support, System Monitoring, Project Management, Process Documentation

• Assist the customers in providing Microsoft Windows workstations and network-attached devices, such as printers, scanners, etc.
• Assist the Government in maintaining a Windows 10 system, as well as legacy/future operating systems
• Perform assessments, development, implementation, management, maintenance, and administration of computing equipment, Telecommunications Infrastructure (videoconferencing), and other customer-required information technology services
• Performs all support functions, ensuring the workstations are compliant with existing JID and DoD regulations, directives, and policies
• Management of organizational information and network systems
• Support the remediation effort of company-wide IT issues
• Provide feedback and reporting to management on the status of tasks, risks, issues, and user experience with all systems
• Participate in the design, development, troubleshooting, and performance analysis of software applications
• Perform day-to-day operational tasks, which include incident, problem, change, release, capacity, and availability management
• Create automated tools and scripts to reduce repetitive tasks, streamline processes, and optimize system performance
• Respond to problems or conduct maintenance after-hours or during weekends, as well as on-call rotation to provide 24x7 incident management support

Skills: System Administration, Windows Support, Network Management, Security Compliance, Incident Management, Process Automation, Software Development, Infrastructure Maintenance

• Configure, monitor, and manage Linux server systems
• Configure, monitor, and manage Docker-based services
• Configure, monitor, and manage ESX-based systems and services
• Monitor and manage Active Directory services, including LDAP and Kerberos, and support users
• Support system-level auditing for verification of end-node security
• Keep educated on emerging IT topics to incorporate into the CC-SW infrastructure
• Ensure the smooth running of all production systems
• Negotiate prices with 3rd party suppliers and ensure ours and all associated Companies are getting the best value for money.
• Help the Head of IT in running IT projects and ensuring that projects are delivered on time and within budget
• Implementation of changes in the IT infrastructure related to business needs
• Local support for other teams located in the organization (e.g, 2-level IT Service Desk)

Skills: Linux Administration, Docker Management, ESX Systems, Active Directory, Security Auditing, IT Procurement, Project Support, Infrastructure Management

• Professional experience in the field of IT application development.
• Experience in implementing, upgrading, configuring, and supporting a Windows-based platform in a professional setting.
• Experience in the integration of 3rd party applications and data.
• Experience with distributed software systems (MicroServices).
• Knowledge and demonstrable experience of system administration.
• Strong problem-solving skills with the ability to identify and troubleshoot technical problems, make decisions over addressing or escalating (either internally or externally), and ensure the resolution of the issue.
• Strong interpersonal skills and the ability to engage and work with staff at all levels
• Good organizational skills with the ability to prioritize and organize own work.
• Strong skills in one or multiple of the Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft SQL Server, Microsoft Systems Center Configuration Manager
• Ability to understand API and SDK specifications quickly.
• Ability to understand API and SDK specifications quickly.
• Ability to understand complex technical concepts and communicate effectively with non-technical people at all levels of the organization.

Qualifications: BS in Information Technology with 5 years of Experience

• Certification Microsoft/Linux/Oracle/Cisco
• ITIL Foundation certification
• Experience in supporting applications at the 1st and 2nd line
• Experience in an enterprise IT environment
• Experience working in data centers and/or secure zones
• Previous experience dealing with external customers
• Previous experience dealing with suppliers
• Good troubleshooting skills.
• Good communication and interpersonal skills
• Outstanding customer service skills, with sound judgment, negotiating, and decision-making skills.

Qualifications: BS in Computer Science with 3 years of Experience

• Microsoft Certification (MCITP, MCM, or MCA)
• Red Hat Certification (System Administrator or Certified Engineer)
• Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) and VMware)
• Experience in server OS Windows and Linux installation and configuration, and Microsoft SQL configuration
• Experience with Cloud Computing with any of the major IAAS vendors, including AWS and Azure
• Extensive proven knowledge of Microsoft Technologies, including O365 (OneDrive, Teams, etc.), Server 2016/2019, and Exchange Hybrid, AD, and Certificate Authority.
• Knowledge of system security (e.g., intrusion detection systems) and cloud data backup/recovery
• Ability to effectively communicate technical concepts to people with varying degrees of technical knowledge.
• Ability to meet project deadlines.
• Ability to establish and maintain working relationships with peers and supervisors.
• Ability to work on call, nights, and weekends on a rotating schedule.

Qualifications: BS in Cybersecurity with 7 years of Experience

• CompTIA Security+ or the ability to obtain certification 
• Experience with installing, configuring, and troubleshooting Windows 10, 7, XP, Apple OS X, Office 2016 and above, and VPN systems
• Experience with Carbon Black or similar next-generation endpoint protection platforms
• Intermediate experience with wireless devices (PC, Mac) and (iOS and Android)
• Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)
• Exceptional knowledge of networking essentials, firewalls, and VPN solutions
• Exceptional working knowledge of Windows 10, Server 2016/2019, Active Directory, Hypervisors, and cloud computing
• Knowledge of TCP/IP as it relates to subnets
• Knowledge of documenting server and network infrastructure
• Knowledge of the installation and maintenance of new networks, subnets, and VLANs
• Team player with the ability to communicate orally and verbally, both effectively and professionally
• High aptitude/ability to shift priorities and a detail-oriented approach to problem solving

Qualifications: BS in Network Administration with 5 years of Experience

• Vendor or recognized 3rd Party certification in Security, Microsoft Windows, VMware, Azure Cloud, or Storage management.
• Extensive experience as a Systems Administrator in a Microsoft Windows environment
• Extensive experience supporting critical systems and providing technical solutions.
• Professional experience in IT Systems and Storage Administration or Microsoft Windows system administration experience, including VMWare vSphere, and/or Microsoft Windows Enterprise Server virtualization, Microsoft Exchange, SCCM
• IT Process Management Experience (e.g., ITIL).
• Knowledge of hardware and software installation, testing, and operation
• Knowledge of the application of computer software for automating highly diverse agency/organization activities.
• Knowledge of the principles of data communications and telecommunications.
• Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors.
• Ability to manage multiple priorities related to multiple projects at once, and work collaboratively across organizational lines
• Analytical ability to research technical issues and generate creative/innovative solutions

Qualifications: BS in Computer Engineering with 8 years of Experience

• Experience with NetApp or Dell/EMC enterprise storage systems
• Experience in Mac systems installation and support, maintaining a data backup regime, hospital patient information systems (RIS, PACS, etc) and IT in clinical and research medical imaging environments
• Extensive post-training systems administration and networking experience
• Post-training experience working with medical imaging data and knowledge of medical image processing, image display and analysis, multimodality imaging, etc
• Knowledge of programming languages (C/C++, Matlab, Java)
• Familiarity with current guidelines and legislation relating to the handling of confidential patient data
• Knowledge of Linux/Unix and Windows operating systems and associated infrastructure and services + Mac OS X
• Knowledge of the configuration and installation of Windows client and server systems
• Knowledge of configuration and installation of Linux client and server systems, particularly Ubuntu Linux and Red Hat/CentOS
• Thorough knowledge of network and internet protocols, including network security
• Knowledge of Wireless networking configuration and principles
• General knowledge of PC hardware architecture
• Knowledge of Unix and/or Windows shell scripting language (bash, Perl, Python, Powershell, etc.)
• Flexible approach to hours of work and duties
• Ability to communicate effectively with colleagues in many disciplines

Qualifications: BS in Information Systems Security with 10 years of Experience

• Experience with VMware ESXi 5.5/6.5, vCenter 5.x/6.x 
• Experience should include the planning, deployment, configuration, and administration of host systems and virtual machines
• Experience in supporting converged/hyperconverged products
• Demonstrable experience in installing/upgrading the ESX platform environment
• Good knowledge of Citrix, Windows Server 2012/2016, and monitoring tools
• Expertise in VCSA/ESX server installation and configuration of its components (virtual switches, network connections, storage)
• Ability to set of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring, along with a VMware High Availability (HA) cluster
• Great communicative and collaborative skills
• Ability to influence team members (incl. senior management) and explain technology to business audiences
• Good prioritization skills and the ability to keep multiple projects and tasks running simultaneously

Qualifications: BS in Cloud Computing with 7 years of Experience

• Experience with physical and virtual servers, and backup/restore solutions.
• Previous experience with SQL database basic administration.
• Detailed knowledge of servers and LAN, and WAN infrastructure.
• Database and ERP knowledge to support data analysis.
• Good understanding of user workstation technology, printing, computer networks, and user support.
• Ability to investigate problems to a successful resolution.
• Ability to stay calm and respond positively under pressure.
• Demonstrated ability to work with cross-functional teams and vendor partners.
• Excellent communication skills, both verbal and written.
• Self-driven fast learner on new systems and technology.
• Adaptability and flexibility with a willingness to change priorities at a moment's notice.

Qualifications: BS in Systems Administration with 4 years of Experience

• Certifications in Information Security and IT disciplines, such as OKTA, JAMF, MCSE, CISSP, Security+, Network+, etc.
• Work experience in SaaS administration, Network, and System Administration
• Broad IT management experience, with emphasis on Life Sciences-related systems delivery
• Experience in a fast-growing company
• Direct experience with SaaS products, solutions, or ecosystems
• Solid experience in the field of cyber security in LAN, WAN, and information technology (SIEM, IDS/IPS, IDAM, Anti-Virus, Firewall, EDR, Cloud Security)
• Proficient in driving results and outcomes while solving complex problems
• Solid knowledge of networking principles and how to implement/manage networks (WAN/LAN, IP addressing, VLANs, DHCP, DNS, VPN, and Wifi)
• Demonstrate excellent written and oral communication skills and thoughtful listening skills to facilitate interaction with all levels of an organization
• General knowledge of other areas of IT
• Ability to be hands-on and deal with daily tickets and projects
• Detailed and customer-oriented, drive results based on data and business needs
• Ability to analyze complex business problems and evaluate solutions
• Superior organization, planning, and project management skills

Qualifications: BS in Software Engineering with 9 years of Experience

• Experience with Windows Operating Systems and Active Directory.
• Experience with ADMT and AD Migrations.
• Experience administering Office 365, experience with federation and managing multiple tenancies.
• Recent experience with Okta and Okta Lifecycle Management
• Experience with Azure, specifically managing site-to-site links, deploying servers and managing storage.
• Experience with Azure File Sync.
• Experience with virtualization systems such as VMware or Hyper-V and deploying virtual machines.
• Experience deploying and maintaining backup systems, with recent Veeam experience.
• Recent experience with endpoint security and management solutions.
• Excellent communication skills, personal initiative, and enthusiasm to help end users.
• SonicWALL firewall and Juniper switch experience 
• Ability to configure Firewalls, Switches, and Access Points.

Qualifications: BS in Telecommunications with 6 years of Experience

• AWS CSA or SysOps Certificate
• Microsoft Certified Azure Administrator Associate
• Microsoft 365 Certified Messaging Administrator Associate
• Okta Certified Professional
• Experience and knowledge of Active Directory Administration.
• Experience in a Systems Administrator or similar role
• Knowledge of Office 365 Administration.
• Understand data flow throughout the local area network and wide area network systems.
• Server\VM backup administration knowledge.
• Proficiency in Microsoft Server 2016 to 2019 operation, maintenance, and service.
• Excellent written and verbal English communication skills.
• Possess logical, organized work skills, including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues.
• Display ability to interact effectively and courteously with all staff, management, and operations personnel, and to answer all questions effectively, pleasantly, and professionally.
• Ability to work under stress, meet multiple deadlines, and maintain a calm and professional demeanor when adversity is encountered.

Qualifications: BS in Applied Computing with 4 years of Experience

• Windows/MacOS/Linux machine administration experience
• Identity and access management experience
• Experience in project management, application design and integration, and cloud computing (Microsoft Azure/AWS/GCP)
• Experience with scripting and automation tools
• Experience in designing and implementing systems to address business needs
• Expertise in using IaC (Infrastructure as Code) to manage various infrastructure
• Expertise in Azure AD/AD/LDAP design and administration
• Experience in HRIS/ERP/SAP administration/development
• Experience in CI/CD, GitHub Action, Jenkins administration/development
• Experience in endpoint management(Jamf Pro, Intune, Puppet/Chef)
• Proven work experience in IT system administration
• Basic knowledge of networks and IT security
• Strong interpersonal communication skills, both written and verbal

Qualifications: BS in Computer Networking with 7 years of Experience

• Hands-on experience as a Windows System Administrator
• Experience with VMware infrastructure
• Experience with Intune (MDM)
• Exceptional interpersonal, verbal, and written communication skills
• Strong analytical and problem-solving skills
• Good stress management and the ability to work in a fast-paced, dynamic environment.
• Detail-oriented, organized, and able to keep track of multiple projects and issues independently
• Ability to rapidly self-educate on new concepts and tools
• Ability to work closely with team members, helping them grow and gain new skills
• High-quality organizational and leadership skills.

Qualifications: BS in Digital Forensics with 5 years of Experience

• Experience in installation and administering Windows servers, Active Directory, DNS, RAIDs, Radius, PowerShell, print servers, SCCM, O365 Exchange online, Microsoft Teams, Microsoft OneDrive for Business, O365 SharePoint online, Microsoft SQL, hardware, and software
• Experience in configuring and managing NetApp storage and filers
• Experience in configuring and managing Palo Alto Networks equipment
• Experience in installation, configuration and administration of VMware infrastructure
• Experience in configuring and administering Microsoft O365 Exchange Online and Office 365
• Experience in configuring and administering backup technologies, snapshots, and data recovery.
• Experience in configuring and administering Avaya phone and voicemail
• Experience in installation, configuration and administration of Citrix XenApp
• Experience in installation, configuration and administration of the Mobile Device Management system
• Ability to monitor and coordinate responses to intrusions and security threats to the network from external and internal sources
• Ability to monitor and investigate reported breaches of security measures and coordinate a mitigation plan

Qualifications: BS in Data Systems Administration with 8 years of Experience

• Experience supporting a variety of enterprise IT environments and providing customer-focused support to end-users.
• Experience with G-Suite administrator and end-user support and training.A/V equipment support and set-up experience, including Google Meet, Zoom.
• SSO implementation experience with OKTA
• Experience in administering Windows Server
• Experience supporting end-users in a Mac environment.
• Experience with Mac and Windows device MDM
• Experience setting up and maintaining Palo Alto Networks firewalls and cloud app security.
• Familiarity with security apps, including Duo and VPN
• Knowledge of Slack administration
• Proficiency with Microsoft Office Programs (Word, Excel, and Outlook).
• Customer-driven and capable of working with outside resources directly and by telephone

Qualifications: BS in Technical Support Services with 4 years of Experience

• Experience as a Systems Administrator
• Experience administering Windows Server technologies, Linux, and VMware Virtual environments
• Experience with Scripting
• Experience with AWS and the network concepts involved with implementing cloud solutions
• Experience with Linux, VMware, and Windows Server technologies
• Excellent knowledge of Server technologies, Virtualization, and Storage concepts
• Excellent knowledge of Active Directory and DNS
• Hands-on mentality, eager to take initiative, new opportunities and deliver targets
• Good communication skills
• Excellent command of English and Dutch in speaking and writing
• Willing to travel occasionally domestically or internationally

Qualifications: BS in Information Assurance with 6 years of Experience

• Current CompTIA A+ certification
• Current CompTIA Network+ certification
• Prior experience as an assistant or coordinator
• Experience managing IT hardware systems
• Experience managing software licenses
• Experience managing inventory across multiple projects and locations
• Experience interfacing with external vendors
• Strong background in IT or tech business education
• Basic understanding of the OSI Model
• Ability to maintain the highly secure nature of information technology work.
• Excellent written and verbal communication skills.
• Superior systems troubleshooting skills.

Qualifications: BS in Enterprise Computing with 3 years of Experience

• CISSP, Security+, CISA, Linux+, MS Server, and/or other applicable certifications
• Successful network support experience
• Experience in managing the network for a person's office network
• Experience with collaboration services such as VOIP phones, video conferencing, and WebEx
• Knowledge of system security, patch management, and data backup/recovery
• Familiar with providing end-user remote support
• Exposure to Active Directory and Office 365 environment, as well as virtual server technology such as VMware
• Must be able to complete small to moderate projects with minimal supervision
• Effective problem-solving skills
• Good German and English language skills (speaking and writing)

Qualifications: BS in Systems and Network Engineering with 5 years of Experience

• System administration experience
• Working knowledge of virtualization, VMware, and Azure cloud operations
• Experience with PowerShell scripting, specifically for system administration and Azure
• Project Management experience 
• Strong knowledge of implementing and effectively developing IT operations best practices, including knowledge of data protection and disaster recovery protocols and techniques
• Knowledge and experience with SOX/audit requirements and documentation
• Strong organizational, technical, analytical, and problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• A team player who can motivate others, making it fun while getting the job done.
• Must have excellent communication skills, both written and oral.

Qualifications: BS in Information Resource Management with 7 years of Experience

• Progressive experience in an IT Helpdesk, IT Systems, SaaS, and Server Admin capacity.
• Experience working with Single Sign-on systems such as Okta.
• Knowledge of endpoint management systems such as Jamf and the ability to automate common support tasks.
• Extensive knowledge of Mac OS and Windows 10 operating systems.
• Deep knowledge of Google Workplace and Office 365.
• Good understanding of IT Security best practices.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to prioritize tasks and handle multiple projects simultaneously.

Qualifications: BS in Network and Security Administration with 5 years of Experience

• Experience in computer systems administration
• Experience with or have worked with some of the Linux Administrator (Linux+), Windows Administrator (all OSs, including legacy systems), Generic/Proprietary System Administrator, Information System Auditor, Information Systems Security Officer/Engineer, Data Security Analyst, Network Control Technician
• Experience with JSIG, RMF, ICD 503, JAFAN 6/3, NIST 800, and NISPOM
• Strong technical understanding of application development practices and strong analytical skills
• Strong technical knowledge of Windows server and workstation, including knowledge of Active Directory, group policy, DNS, and DHCP.
• Be able to obtain a Secret clearance
• Strong ability to think critically and make autonomous decisions.
• Excellent written and verbal communications.
• Ability to troubleshoot both on-site and remotely.

Qualifications: BS in Business Information Systems with 6 years of Experience

• Experience with end-user equipment (Laptop, Monitor, Printer, iPhone, Projector, etc), with administration of servers (MS Windows Server 2016/2019, Active Directory, and SQL Server 2016, possibly Linux), clients (MS Windows 10), and storage and virtualization (VMWare/HP SAN).
• Knowledge of networking products from Cisco and Palo Alto.
• Fluent English and a willingness to learn the German language to facilitate communication with local end-users
• Familiar with MS Office products and hardware, and enjoy learning new things and constantly developing both professionally and personally.
• Skills in information systems in at least one of the areas of infrastructure, such as network, cyber security, and SAP.
• Ability to assess issues and create solutions
• Willingness to participate in global projects
• Excellent verbal and written communication skills, with strong customer service skills
• Commitment, sense of responsibility, and team skills

Qualifications: BS in Infrastructure and Cloud Computing with 4 years of Experience

• VMware ESX administration experience in addition to guest operation
• Experience with Adobe, Autodesk, and ESET desktop security products
• Good knowledge of Windows 10, Mac OS X, and Office 365
• Knowledge of Active Directory and Windows file server
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users (both German and English)
• Ability to handle LTO libraries/disk drives and restore technologies.
• Ability to base systems administration scripting, Python, PowerShell, Automation, and integration with external APIs with the use of Google Apps Script
• Ability to work effectively as part of a team and with other personnel at all organizational levels
• Be able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
• Excellent written and spoken communication skills

Qualifications: BS in IT Service Management with 5 years of Experience

• Wide-ranging experience as a System Administrator or System Engineer
• Experience in Microsoft O365/Azure/Intune administration
• Sound knowledge of and professional technical experience with Intel-based servers and PCs/laptops, Windows client OS, applications run in an office environment (eg
• Antivirus, VPN)
• Familiar with setting up and configuring network equipment (e.g, Firewalls, Routers, VLANs, VPN).
• Familiar with different Operating Systems (Windows and Mac).
• Basic network troubleshooting skills (VPN, DNS, DHCP, LAN, Firewall, and WAN concepts)
• Sound understanding of customers and their requirements
• Fluency in German and English, written and spoken
• Excellent communication, interpersonal, and organizational skills
• Exhibits solid interpersonal and professional skills

Qualifications: BS in Integrated Information Technology with 6 years of Experience

• Server-side installation, configuration, and advanced troubleshooting experience
• In-depth knowledge and troubleshooting ability with a wide range of computer/network hardware platforms
• In-depth knowledge and troubleshooting ability with various operating systems, including Windows (e.g, 10, 2012, 2016, etc.), Linux (Ubuntu, RedHat, CentOS), MAC, IOS, and Android
• In-depth knowledge and troubleshooting ability with core workstation applications, including the Microsoft Office suite of applications and the Adobe suite of applications
• Practical understanding of networking concepts and associated protocols
• Strong problem-solving skills
• Strong customer service, organization, planning, and execution skills
• Strong communication skills for interacting with employees in a multitasking environment.
• Hands-On mentality and technical mindset with great attention to detail.
• Ability to build relationships across a variety of levels in the organization
• Ability to work collaboratively in a team environment

Qualifications: BS in Computing and Security Technology with 7 years of Experience

• Experience providing support to end-users
• Experience in Enterprise IT environments with increasing levels of responsibility
• Experience in IT service management concepts, and other internal control and compliance frameworks about security, privacy, and resilient healthcare operations
• Experience working with cross-functional teams and in relationship building with both business and IT acumen
• Demonstrates a broad understanding of various applications and technical architectures, best practices, and industry standards
• Working knowledge of directory and certificate services, O365, PKI, IDS/IPS, Windows Server, Linux Server, cloud computing concepts, integration of threat intelligence into incident response and monitoring
• Demonstrates an understanding of SDLC practices, project management, and requirements analysis techniques and tools
• Ability to effectively elicit complex business requirements in both small and large settings across audiences, including business and IT professionals
• Demonstrated competency in the execution of multiple large projects simultaneously
• Strong collaboration, delegation, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to lift and/or physically move computers and peripheral equipment
• Ability to work in a fast-paced environment and handle multiple issues while maintaining a friendly and professional attitude

Qualifications: BS in Information Technology with 6 years of Experience

• Experience with installation, configuration, and management of network systems, including firewalls, routers, switches, and wireless access points.
• Experience with configuration and management of directory/domain systems and related roles (DNS, DHCP, NPS, RADIUS, ADFS, PKI, et al.)
• Experience with documentation and training of complex systems to a non-technical audience.
• Active knowledge of Active Directory, Office 365, Azure, AWS, Windows Server, macOS, Unix, Linux, shell scripting, SQL queries, PowerShell, and VMware technologies.
• Knowledgeable of network concepts, technologies, and toolsets.
• Understanding of workflows and process requirements of complex systems.
• Demonstrate ability to be a subject matter expert in supporting, maintaining, and administering complex systems.
• Working knowledge of Cisco switching, Cisco IOS, Veeam backups, Fortinet firewalls, and FortiClientVPNs.
• Understanding of ITIL Foundation concepts.
• Strong attention to detail with both excellent written and oral communication skills.
• Excellent organizational, documentation, and problem-solving skills.
• Ability to administer, organize, and document complex application systems and workflows
• Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.

Qualifications: BS in Computer Science with 8 years of Experience

• Experience as an IT support network technician, system administrator, or equivalent experience
• Experience administering different operating systems, especially Windows and Mac OS, in a cloud-based environment.
• Experience proposing, championing, and implementing device management policies
• Working knowledge of common information technologies and systems.
• Working knowledge of employee systems, access security/compliance policies, and tools.
• Professional written and interpersonal skills, communicating with customers and clients.
• Excellent understanding of the organization’s goals and objectives.
• Ability to accomplish projects within specified deadlines.
• Ability to work independently and take initiative.
• Ability to function effectively in a fast-paced environment

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience in an IT role delivering infrastructure, applications, and IT service support.
• Technical knowledge of the Microsoft Stack, MS AD, DHCP, DNS, TCP/IP, and Virtualization Environments
• Technical knowledge of Network, Storage, and Server equipment and production setups (Servers, Networking, SAN&NAS, Fiber Channel, iSCSI,…)
• Technical knowledge and experience with operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
• Strong knowledge of both Italian and English languages
• Strong passion for and experience with Change Management processes
• Analytical and troubleshooting skills
• Good facilitation and presentation skills.
• Good organisational skills
• Ability to explain complex systems in non-technical terms
• Ability to use good judgment to prioritise tasks.
• Be able to work under pressure and meet deadlines in a fast-paced, complex environment
• Be able to manage sensitive and sometimes confidential information

Qualifications: BS in Network Engineering with 6 years of Experience

• VMware Certified Professional 6 (VCP 6)
• Microsoft Certified Systems Engineer (MCSE)
• Cisco Certified Network Associate (CCNA),
• Systems Security Certified Practitioner (SSCP) 
• Experience with maintaining, troubleshooting, and supporting various technology environments
• Deep knowledge of Microsoft Enterprise Services, networking, virtualization, cloud (e.g., Azure, AWS), and storage technologies. 
• Exceptional people skills and professionalism 
• Strong organizational skills with exceptional follow-through and attention to detail 
• Proficiency in using and supporting common enterprise software, including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support tools 
• Aptitude and willingness to develop advanced network administration skills 
• Ability to accurately communicate moderately complex technical information, ideas, and results in both oral and written form 
• Ability to exercise a high degree of professionalism in safeguarding confidential data 
• Ability to work in a team environment 

Qualifications: BS in Information Systems with 7 years of Experience

• Certification in computer networking, information technology, or administration (e.g., CompTIA, CCNA, CISSP, Microsoft Certified) 
• Experience working with Active Directory and Windows Server systems, Microsoft Azure, and Office 365 administration experience
• Experience with backup, antivirus, and anti-malware solutions 
• Basic understanding of networking and network troubleshooting, with experience supporting 
• Excellent written and verbal communication skills 
• Excellent documentation skills 
• Excellent troubleshooting skills and the ability to resolve issues diligently
• Excellent organizational and multitasking skills while working in a fast-paced environment 
• Proficient in the use of standard Microsoft Office software products, including Outlook, Word, PowerPoint, and Excel
• Ability to perform all duties diligently, objectively, confidentially, and with the highest ethical standards 
• Ability to communicate effectively and professionally with other team members 
• Ability to proactively manage IT tickets and projects to their completion 
• Ability to communicate best practices around data confidentiality, integrity, and availability

Qualifications: BS in Computer Engineering with 5 years of Experience

• Experience in the integration of 3rd party applications and data. 
• Experience with distributed software systems (MicroServices). 
• Professional experience in the field of IT application development. 
• Experience in implementing, upgrading, configuring, and supporting a Windows-based platform in a professional setting. 
• Knowledge and demonstrable experience of system administration. 
• Strong problem-solving skills with the ability to identify and troubleshoot technical problems, make decisions on addressing or escalating, and ensure the resolution of the issue. 
• Strong skills in one or multiple of the Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft SQL Server, Microsoft Systems Centre Configuration Manager 
• Strong interpersonal skills and the ability to engage and work with staff at all levels 
• Good organisational skills with the ability to prioritise and organise own work. 
• Ability to understand API and SDK specifications quickly. 
• Ability to understand complex technical concepts and communicate effectively to non-technical people at all levels of the organisation. 

Qualifications: BS in Software Engineering with 6 years of Experience

• Experience with installing, configuring, and troubleshooting Windows 10, 7, XP, Apple OS X, Office 2016 and above, and VPN systems 
• Experience with Carbon Black or similar next-generation endpoint protection platforms 
• Intermediate experience with wireless devices (PC, Mac) and (iOS and Android) 
• Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.) 
• Exceptional knowledge of networking essentials, firewalls, and VPN solutions 
• Exceptional working knowledge of Windows 10, Server 2016/2019, Active Directory, Hypervisors, and cloud computing 
• Knowledge of TCP/IP as it relates to subnets 
• Knowledge of documenting server and network infrastructure 
• Knowledge of the installation and maintenance of new networks, subnets, and VLANs 
• Team player with the ability to communicate orally and verbally, both effectively and professionally 

Qualifications: BS in Systems Administration with 5 years of Experience

• Experience working within a technology start-up, previously running the own company, or transferable customer experience/entrepreneurial skills 
• Experience provisioning, configuring, maintaining, and troubleshooting end-user technology, including software and hardware 
• Experience in device management across mixed Mac, Windows, and Linux environments 
• Experience implementing identity and access management tools to make the employee experience seamless 
• Experience developing and selecting automation tools to scale work output 
• Understanding of developer and engineering workflow and tools 
• Understanding of security policy implementation and related standards 
• Ability to set a solution direction and work under own initiative 
• Ability to work in a dynamic, agile environment within a geographically distributed team 
• Ability to focus on promptly addressing customer needs 
• Ability to work within a diverse and inclusive team 

Qualifications: BS in Telecommunications with 6 years of Experience

• Experience managing Microsoft Windows servers to include the implementation of Patches to support deployments and implementations. 
• Experience working with virtual infrastructure (i.e., VMWare)
• Experience working with Azure IaaS and PaaS infrastructure. 
• Experience migrating large virtual environments to new hardware platforms. 
• Hands-on experience with Citrix VDI, maintaining the infrastructure in a virtualized environment, upgrading components, and troubleshooting and resolving application-related issues 
• Hands-on experience with Microsoft Exchange, maintaining the application in a virtualized environment, performing upgrades, performing searches using PowerShell scripting, and troubleshooting and resolving application-related issues. 
• Technical background, experience, and familiarity with Microsoft Windows server patch management using SCCM. 
• Experience using and administering Microsoft Active Directory to include creating and deploying Group Policy Objects (GPOs) 
• Extensive experience as a Systems Administrator in a Microsoft Windows environment 
• Extensive experience supporting critical systems and providing technical solutions. 
• Professional experience in IT Systems and Storage Administration
• Microsoft Windows system administration experience, including VMWare vSphere, and/or Microsoft Windows Enterprise Server virtualization, Microsoft Exchange, SCCM
• IT Process Management Experience (e.g., ITIL). 
• Knowledge of hardware and software installation, testing, and operation
• Knowledge of the application of computer software for automating highly diverse agency/organization activities. 
• Knowledge of the principles of data communications and telecommunications. 
• Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors. 
• Proficient in MS Office Package, including work processing, spreadsheets, presentation software, electronic mail, and scheduling. 
• Analytical ability to research technical issues and generate creative/innovative solutions 
• Excellent troubleshooting and performance tuning skills. 
• Good written and verbal communication skills. 
• Ability to manage multiple priorities related to multiple projects at once and work collaboratively across organizational lines 

Qualifications: BS in Cloud Computing with 9 years of Experience

• Experience in cloud server and PC support for a multi-site business environment. 
• Experience with desktop and cloud server environment maintenance, including Active Directory and group policy. 
• Experience with endpoint management systems such as WDS, MDT, SCCM, Jamf, or Intune. 
• Experience with application packaging to create automated installations of software via scripting (batch file/PowerShell), or custom .msi/.mst files for Windows and .dmg/.pkg files for macOS. 
• Experience with Patch Management best practices utilizing WSUS, SCCM (SCUP), or other technologies. 
• Knowledge of enterprise management for Apple (macOS/iOS/iPadOS/tvOS) and Android devices, including software delivery and updates via MDM. 
• Basic to intermediate understanding of networking terms and technology, including DHCP, DNS, VLANs, and switching. 
• Familiarity with a variety of SaaS model applications. 
• Good problem-solving and analytic skills. 
• Strong time management and problem-solving skills, ability to work both independently and cross-functionally. 

Qualifications: BS in Management Information Systems with 6 years of Experience

• Certification Microsoft/Linux/Oracle/Cisco 
• ITIL Foundation certification 
• Experience in supporting applications at the 1st and 2nd line
• Experience in an enterprise IT environment 
• Experience working in data centres and/or secure zones
• Previous experience dealing with external customers 
• Previous experience dealing with suppliers 
• Knowledge of cloud infrastructures and Cloud Service Providers. 
• Outstanding customer service skills, with sound judgment, negotiating, and decision-making skills. 
• Good troubleshooting skills. 
• Good communication and interpersonal skills 
• Ability to instruct and train Systems users on software, hardware, and operating systems 

Qualifications: BS in Database Administration with 5 years of Experience

• Experience with designing and implementing application and infrastructure monitoring solutions. 
• Strong knowledge of internet protocols, including TCP/IP, DNS, HTTPs, SMTP, SNMP, and SSH 
• Experience with Microsoft Infrastructure, including Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc. 
• Experience using Microsoft PowerShell. 
• Experience implementing and supporting various SAN, NAS, and DAS storage implementations. 
• Experience with Hyper-V replication. 
• Experience with Office 365 security features such as DKIM, DMARC, and SPF. 
• Working knowledge of communication protocols such as TCP/IP, IPX/SPX, NWLINK, NETBIOS, and Agile 
• Understanding of LAN/WAN/Internet topologies and connectivity devices 
• Ability to assist with creating and implementing business continuity planning and resiliency. 

Qualifications: BS in Applied Computing with 7 years of Experience

• Experience in the implementation, management, and monitoring of network and computer security. 
• Experience in managing enterprise network switches, routers, firewalls, and related network equipment, and with physical cabling and connectivity, such as copper and fibre structured wiring 
• Broad experience in supporting and deploying desktop operating systems, including Windows and Mac OS. 
• Strong experience in the management of Windows Server 2012/2016/2019, Active Directory, and Group Policy. 
• Experience in the management of GNU/Linux servers. 
• Experience with MS SCCM. 
• Experience with FortiGate OS. 
• Experience with enterprise backup and recovery solutions (Veeam).
• Knowledge of ISO 27001, Cyber Essentials, and Cyber Essentials Plus standards. 
• Knowledge of IIS and Apache web servers. 
• Knowledge and understanding of IT service management principles and best practices. 
• Knowledge and experience of SQL Server, SQL queries, and bespoke relational databases.
• Working knowledge of network standards, in particular VLANS, STP, QOS, 802.11, and 802.1x. 
• Excellent understanding and knowledge of TCP/IP, DNS, DHCP, WSUS, and PowerShell. 
• Extensive experience in technical problem solving, incorporating a variety of network technologies, including some combination of firewalls, managed switches, and wireless networking. 
• Working knowledge of server virtualization (VMware ESXi). 
• Excellent communication skills, both written and spoken, including the ability to communicate technical issues in an accessible and supportive way to staff and students at all levels of seniority and experience. 
• Team player with an open, enthusiastic, and dynamic approach and the ability to work collaboratively. 
• Ability to work independently, under pressure, to deadlines, and to be able to prioritise tasks. 
• Ability to diagnose and resolve problems with a wide range of software applications, including the Microsoft Office suite. 
• Willingness and ability to perform physical activities associated with the post, such as the safe racking and un-racking of equipment.

Qualifications: BS in Computer Networking with 9 years of Experience

• Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python, with exposure to scripting for task automation (JAMF/SCCM)
• Experience with systems management and automation, including a basic understanding of Group Policy, WSUS, and automation services
• Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc.
• Experience with VMWare or Hyper-V virtualization, including deployment, management, and troubleshooting
• Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps
• Fundamental understanding of the Linux, Windows, and Mac command line, services, data manipulation, installation, and system operation
• Understanding of security concepts and best practices
• English language skills and the ability to produce IT documentation in English
• Excellent problem-solving skills
• Strong interpersonal and organizational skills, professional discipline, and willingness to assume responsibility

Qualifications: BS in Electronics and Computer Technology with 6 years of Experience

• Cloud experience in Microsoft Azure, Amazon AWS.
• Experience in troubleshooting/daily administration of network issues.
• Experience in implementing an IT infrastructure and its operation, administration, and management
• Experience with Windows clients and servers, Microsoft 365, as well as basic scripting knowledge with Microsoft PowerShell
• Knowledge of IT communication systems (SIP, VC) and the OSI model
• Good understanding of enterprise IT systems such as intranet portals, ticketing systems, storage, and security (e.g., antivirus, firewall)
• Strong communication skills with different stakeholders on a day-to-day basis
• Troubleshooting skills, a sense of responsibility, as well as a hands-on mentality
• Strong analytical, problem-solving, intellectual curiosity, and organizational skills.
• Fluent in Italian, as well as having good communication skills in English

Qualifications: BS in IT Security and Assurance with 5 years of Experience

• Hands-on experience with Windows Active Directory and AD infrastructure
• Experience with LDAP, Group Policy Administration, and server stack administration
• Experience with Azure Active Directory and Exchange Online administration
• Working with Windows 10, Mac OS, Office 365, Azure Health Monitor, Teams
• Knowledge of Domains, gateways, routers, switches, (Layer 2 and Layer 3 systems)
• Knowledge of the ITSM and ITIL
• Excellent analytical, conceptual thinking, problem-solving, planning, and execution skills
• Strong vendor management and partner relations skills to identify and leverage resources, internal and external, to achieve project objectives
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to the I&O workforce
• Strong customer-service orientation and a professional demeanor.
• Ability to multitask and work well under pressure

Qualifications: BS in Web and Cloud Computing with 7 years of Experience

• Experience Systems Administrator in a Hybrid Cloud environment
• Enterprise-level Storage Experience (Fiber Channel SAN, NAS, and Backups).
• Networking experience (Cisco) to include route/switch, VPN tunnels, VLANs, and Meraki.
• Experience with WorkspaceOne for modern end-user management.
• Expert knowledge in Active Directory Administration and Group Policy.
• Advanced knowledge of VMware architecture and maintenance of virtualized systems.
• Clear verbal and written Communication skills to include technical documentation.
• Ability to complete project work within time restraints despite regular interruptions from staff needing technical assistance
• Ability to provide outstanding customer service through friendly and effective written and verbal communication
• Ability to work both independently and as part of a team

Qualifications: BS in Technology Management with 8 years of Experience

• Experience with enterprise applications dealing with large amounts of data across multiple departments of an organization
• Experience/knowledge in various reporting applications and methodologies
• Experienced with troubleshooting to bring a quick and appropriate resolution to issues
• Intermediate level knowledge of operating systems, including Windows 7, 8, 10, Server 2008, 2012, and 2016
• Knowledge of computer hardware and the ability to replace components
• Understanding of server architecture solutions (Hyper-V, Client-server models, Windows Server 2019)
• Proficiency in using server administrating tools
• Ability to carefully follow complex processes
• Ability to read, analyze, and interpret general business literature.
• Ability to effectively present information and respond to questions from customers, leadership, and work with vendors appropriately

Qualifications: BS in Computer and Information Science with 6 years of Experience

• Experience in any of the Server or Workstation Administration, Azure AD, Microsoft Exchange, Active Directory, Group Policy, VMware, Linux, MySQL, and OpenStack 
• Proficient network knowledge (IP, DHCP, DNS, OSPF, BGP, and STP) 
• Experience with troubleshooting and maintaining data center and office equipment 
• Proficient use and understanding of systems engineering concepts, principles, and theories 
• Proficient in written and verbal communication skills 
• Proficient ability to grasp and apply new information quickly and effectively handle complex assignments 
• Proficient in communicating issues, impacts, and corrective action 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Ability to prioritize tasks and handle multiple projects simultaneously. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Qualifications: BS in Digital Information Design with 7 years of Experience

• Hands-on experience with virtualization, Veeam Backup and Replication, M365, NextGen Firewalls, Cloud VoIP, A/V, Windows Imaging and driver pack management, Windows registry, and Group Policies and Preferences. 
• Hands-on experience with managing corporate networks, scaling to Enterprise networks (including IP network design, VLANs, SD-WAN, S2S VPN, Client VPN). 
• Experience with scripting (PowerShell) to support automation and orchestration. 
• Knowledge of both the Apple Mac 10.x and higher and the Microsoft Windows 10 Operating System. 
• Good understanding of, and knowledge on Information Security (such as encryption), Data Protection, Authentication (SAML, OAuth, mTLS, RADIUS, PKI). 
• Excellent written and verbal communication skills.
 
• Strong ability to diagnose problems and a self-starter. 
• Be able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation 
• Ability to work collaboratively in a team environment 
• Ability to work with communications equipment such as Intelligent Hubs, Wide Area Routers, RAS Servers, Phone Systems, and all Data Collection Devices 

Qualifications: BS in Internet Systems and Technology with 8 years of Experience

• Microsoft Fundamentals or Associate-level certifications for Microsoft Azure or Microsoft 365, or CompTIA A+, Network+, and Security+ certifications
• ITIL, ISO 27001, FIPS, DFARS, or NIST standards familiarization or experience
• Experience with Cloud computing with a preference for Azure.
• Experience patching Windows, Linux, and host operating systems.
• Experience with enterprise security and patch management processes using WSUS, SCCM, or similar technology.
• Strong analytical and problem-solving skills, as well as excellent judgement and self-motivation
• Excellent collaboration and communication skills
• Ability to identify and evaluate new Infrastructure technologies and the business benefits
• Demonstrated ability to use agile methodology to estimate and plan project outcomes
• Enthusiastic and willing to work in a team-oriented, collaborative Agile SCRUM environment
• Highly self-motivated and directed.

Qualifications: BS in Business Information Technology with 6 years of Experience

• Experience in administering communication tools like Slack and Zoom
• Profound knowledge of networking (e.g., AD, DHCP, DNS, VPN, etc.) and a strong sense of security (e.g., secure system setup, securing the network, educating employees on security best practices).
• Broad knowledge of operating systems (e.g., macOS, Windows, and basic Linux knowledge) and knowledgeable in the administration of Google Workspace or a similar environment
• Knowledge of Microsoft desktop operating systems (Windows 10), Microsoft Server 2012/2016/2019, Azure/Active Directory administration, Microsoft Group Policy, and Microsoft Office Suite
• Knowledge of PC hardware components, printer components, and network hardware
• Demonstrated self-starter with solid technical problem-solving and troubleshooting skills
• Strong analytical skills to evaluate complex problems and find a systematic approach to gain a quick but long-lasting resolution
• Exhibits solid interpersonal and professional skills
• Good written and verbal communication skills
• Must be able to install, configure, diagnose, and repair Server Hardware and Software.

Qualifications: BS in Infrastructure and Network Management with 5 years of Experience

• CompTIA A+ and Network+ certificates
• Experience with Windows Server 2008/2012/2016, Exchange Server, Active Directory, DNS, Group Policy, data back-up software, anti-virus software, spam filters, Sonicwall firewalls, and VPNs.
• Experience in resolving issues efficiently and contributing to the improvement of a Company’s IT services
• Experienced in providing superior customer service and support.
• Experienced in Office 365, MS servers, Active Directory, IP Networking, MS SQL, Windows 10, firewall configuration, VLAN configuration, VOIP, and Hyper-V.
• Experience with GAMP 5 and working within a GxP environment
• Familiar with TCP/IP (and other common protocols), Internet connections, and WiFi.
• Generally familiar with, and able to perform basic maintenance and troubleshooting on, telephone systems and voice mail systems, such as Avaya.
• Proficient in the use of Active Directory and Windows Operating Systems
• Be able to communicate effectively in English, both verbally and in writing.

Qualifications: BS in Engineering Technology with 4 years of Experience

• Experience working in a Systems Administration position
• Experience working in a VMware virtualized environment 
• Experience with Microsoft Windows operating systems 
• Experience with Microsoft 365/Exchange 
• Experience supporting networks and infrastructure 
• Systems administration and network administration experience 
• Strong knowledge of networking, virtualization, VMWare, and cloud computing technologies and services, including Microsoft Azure. 
• Strong knowledge of Microsoft cloud technologies, including Office 365 and Microsoft Security components, including ATP and Intune. 
• Enterprise networking knowledge (Cisco, Fortinet, and Zscaler) 
• Ability to bring projects to completion with full documentation and visibility 
• Strong analytical and critical thinking skills 

Qualifications: BS in IT Project Management with 7 years of Experience