• Provide solutions to a variety of technical problems of moderate scope and complexity.
• Perform assignments with clear and specific objectives requiring investigation of a limited number of variables, and initiate and complete routine technical tasks.
• Collaborate with consultants, architects, and engineering firms on the development of standard design documents.
• Support non-standard shift organization and extended hours.
• Deliver technical oversight to application delivery for the business.
• Ensure that systems are implemented and maintained in compliance with 21 CFR Part 11 and follow the IS Project Management Lifecycle Methodology.
• Coordinate business process and system issues across multiple departments, functions, and locations.
• Participate in technical root cause analysis, incident investigations, business case development, and troubleshooting on computerized systems.
• Analyze problems, develop, and scientifically propose technical solutions using data-driven techniques and analyses.
• Support 24/7 operations, including occasional after-hours coverage.

Skills: Problem Solving, Troubleshooting, Compliance Management, Project Management, Team Collaboration, Root Cause Analysis, Data Analysis, Application Oversight

• Perform pre-site verifications to prepare sites for remote connection and system installation.
• Assist in the coordination of system delivery, including confirming site readiness.
• Perform system installations and install system upgrades.
• Provide technical support to end-users and other employees.
• Train customers on new features or enhancements made to existing features.
• Perform maintenance inspections to ensure systems meet performance specifications.
• Troubleshoot and repair products and associated equipment failures.
• Maintain accurate configurations of the installed base.
• Support tradeshow activity and provide backup support to adjacent Field Engineers.
• Complete administrative duties, including Field Activity Reports, Return Material Authorizations, and Expense Reports.
• Act as a liaison for customers to Product Management, Engineering, and Sales.
• Provide feedback to improve processes and efficiencies.
• Develop rapport with hospital staff.

Skills: Site Verification, System Installation, Technical Support, User Training, Maintenance Inspection, Equipment Troubleshooting, Customer Liaison, Process Improvement

• Create and maintain domain accounts.
• Manage Exchange services.
• Install, commission, and provision servers.
• Perform AD-based information and data management.
• Provide hardware, software, and application support for workstations, printers, and other end-user devices.
• Install and troubleshoot Windows and Linux operating systems and applications.
• Perform backup and restore operations, administration, and reporting.
• Maintain ICT systems, databases, and documentation.
• Assist in security-related issues, including antivirus and other security apparatus.
• Install, set up, configure, and administer system hardware, software, and networks for internal use or clients.
• Provide system support to project teams and users.
• Support internal system and network day-to-day operations and administration, including cloud, VM, server, and other platforms.
• Troubleshoot the server and related issues.
• Coordinate and work with partners and other teams to meet project delivery requirements.

Skills: Account Management, Server Administration, Data Management, End-User Support, OS Troubleshooting, Backup Administration, Network Configuration, Security Management

• Analyze, install, acquire, modify, and support operating systems, databases, or utility software.
• Assist with the planning, design, setup, and troubleshooting of operating systems, systems management software, security and AV software, productivity applications, and other software impacting company employees.
• Perform usage planning, forecasting, hardware/software configuration, and installation of operating systems, AV, and patch management infrastructure, productivity applications, and virtualized environments.
• Produce and maintain current documentation on all aspects of the company's infrastructure IT needs.
• Participate in a rotation for 24-hour, on-call service in support of the global communications infrastructure.
• Assist with special projects in design, implementation, transition, and operational roles.
• Provide software support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features.
• Work closely with Global Information Security to implement solutions that enhance the company’s security posture.
• Apply experience and knowledge of industry-standard methodologies and tools to foster an innovative organization.

Skills: System Installation, Software Support, Infrastructure Planning, Documentation Management, On-Call Support, Project Implementation, Security Integration, Process Innovation

• Ensure that any faults associated with server-related resources are remedied in the shortest time possible with the least disruption for the user.
• Configure and implement new and enhanced server-related systems that provide net improvements to business practices, including receiving and physically installing server hardware.
• Install and maintain reliable and adequately performing email and other utility systems.
• Design and recommend system modifications to cope with predicted changes in company requirements through capacity planning.
• Maintain appropriate backup systems for all assigned server resources.
• Maintain disaster recovery procedures for all assigned server resources.
• Develop and review operational instructions for peers and Help Desk staff.
• Prepare feasibility studies and design tests to determine the operating characteristics of software.
• Interact frequently with peers, other IS staff, IS management, and business group managers and employees concerning server resources and applications.
• Stay up-to-date with server and systems technologies and communicate new trends to the Information Systems Group, including vendor relations, patches, and fixes for all assigned systems.

Skills: Server Management, System Configuration, Email Administration, Capacity Planning, Backup Management, Disaster Recovery, Technical Documentation, Technology Evaluation

• Passionate about computers and information systems
• Deep understanding of computers and information systems.
• Working knowledge of the assumptions, advantages, and limitations of each component, and grasping the trade-off when choosing among different components.
• Ability to design and apply computer systems to real business problems to impact business performance.
• Hands-on experience in Java, Python, JavaScript, React, Flask, AngularJS, and relational and non-relational databases.
• Familiar with DevOps, UIx methods, and technology.
• Experience working with open-source software.
• Experience with Cloud Computing (AWS/Azure).
• Skilled at analyzing complex issues, breaking them down, and delivering innovative and practical solutions.
• Proven ability to work effectively in diverse, multicultural, and interdisciplinary teams.
• Excellent communication skills and the ability to tell a complete narrative using data to a variety of audiences.

Qualifications: BS in Data Science with 1 year of Experience

• Experience working in a global IT organization.
• Proven experience in incident management and root-cause analysis, with the ability to resolve complex technical issues efficiently.
• Knowledge of IT security best practices and compliance frameworks (e.g., GDPR, SOC 2, ISO 27001) to ensure secure system operations.
• Hands-on experience with automation tools or scripting languages (e.g., Python, PowerShell, or Bash) to streamline operational tasks.
• Excellent organizational/time management skills.
• Ability to support multi-site infrastructure systems.
• Ability to excel in dynamic environments where taking on new technical responsibilities as the project evolves.
• Experience supporting a vast domain of enterprise technologies.
• Strong written and verbal communication skills that can interface directly with technical resources from other groups
• Ability to explain and communicate complex technical processes and terminology to a non-technical audience.
• Strong commitment to process improvement and understanding of change management principles.

Qualifications: BS in Information Technology with 4 years of Experience

• Relevant working experience in systems development and administration (preferably general IT System Administration).
• Solid understanding of the Systems Development Life Cycle (SDLC), with hands-on experience in planning, configuration, administration, and maintenance in business-critical environments.
• Proficiency in Object-Oriented Programming (.NET) and database programming (MS SQL), with experience in PHP development.
• Strong experience in Windows Server setup, migration, and support.
• Practical knowledge of VMware vSphere & vCenter management and configuration (preferably Hyper-V and Citrix experience).
• Expertise in Active Directory and Group Policy administration.
• Knowledge of Office 365 setup, migration, and support.
• Understanding of firewall and router setup and troubleshooting, as well as networking concepts, VLANs, and troubleshooting.
• Experience implementing and maintaining monitoring solutions to improve system reliability and effectiveness.
• Strong analytical and problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
• Customer-service oriented with strong interpersonal and communication skills.
• Trustworthy, dependable, and motivated, with the ability to work both independently and as part of a team.
• Hardworking, adaptable, and willing to learn, with the capacity to grow alongside the company.

Qualifications: BS in Software Engineering with 5 years of Experience

• DevOps, Systems/Infrastructure, or related engineering experience.
• Experience with Containers - CI/CD processes for container images, container security.
• Experience with GKE/AKS/EKS/ECS/Kubernetes cluster lifecycle, roles, and hardening.
• Hands-on experience with AWS technologies (EC2, VPC, EBS, ALB, RDS, S3, EKS, etc.)
• Experience with capacity planning processes supporting on-premises and public cloud deployment models.
• Demonstrated experience working in agile environments.
• Experience with systems automation, virtualization, orchestration, deployment, and implementation.
• Experience in scaling distributed data systems, deploying and managing software in a production environment, and container-based service deployment using Docker.
• Proficiency in at least two programming languages (i.e., Python, Ruby, Java).
• Proficiency in Ansible, Terraform, or other configuration management and centralized configuration tools.
• Demonstrated experience in networking, subnets, stateful firewalls, ports and protocols, Windows Firewall, IPTables, and CIDR notation.
• Hands-on experience with CI/CD pipeline and Build tools such as Jenkins, GitLab, Cope Pipeline, etc.
• Good technical troubleshooting skills.
• Excellent analytical, problem-solving skills, and attention to detail, with mission-critical production support experience.
• Strong written and verbal communication skills and experience in working effectively in cross-functional teams.

Qualifications: BS in Computer Science with 10 years of Experience

• Experience in Linux System Administration, Windows, and Linux file services (i.e., NFS and CIFS/SMB).
• Experience working with VMware Administration.
• Experience in supporting Colo Labs, Datacenter.
• An ability to work in the Colocation Datacenter.
• Experience in NetApp Storage (Deploying and administering NetApp Storage - CDOT and Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - OnCommand System Manager).
• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching, and networks).
• Experience in writing basic Perl/Python scripts.
• Knowledge of ITIL methodologies, including change, incident, problem, and configuration management.
• Able to provide troubleshooting for the assigned level, operating system upgrades, capacity planning, and provisioning daily.
• Can perform monitoring and maintenance of overall Unix/Storage/Compute systems and applications.
• Ability to use scripting languages to automate tasks and gather data.
• Able to communicate with internal customers, peers, and managers regarding various system administration issues.

Qualifications: BS in Computer Engineering with 6 years of Experience