• Review Security Technical Implementation Guides (STIGs) for system components and capabilities.
• Support and maintain Certification and Accreditation (C&A) requirements.
• Assist with the Risk Management Framework (RMF) process for cybersecurity using applicable tools.
• Perform software testing and verification to ensure functionality and compliance.
• Deliver information assurance (IA) training in both small and large group settings.
• Prepare and submit monthly status reports on mission server operations.
• Provide weekly reports on specialized system requests and consultations regarding IT equipment.
• Comply with and help enforce standard policies and data security procedures.
• Perform supervisory functions including hiring, training, performance appraisal, coaching, and discipline.
• Gather feedback and identify problem areas for resolution across business units.

Skills: Risk Management, STIG Compliance, Certification & Accreditation Support, Software Testing, Information Assurance Training, IT Reporting, Policy Enforcement, Team Leadership

• Oversee the transition and ongoing management of the school management system.
• Implement and maintain school information systems.
• Manage the integration of multiple systems to achieve optimal outcomes for users.
• Advise and contribute to the logical and physical design of administrative information systems and related networks.
• Plan and develop strategies to support future expansion requirements.
• Coordinate and implement security measures to safeguard all data sources.
• Contribute to the implementation of standards and governance principles.
• Manage and deliver departmental and business projects.
• Liaise with software vendors to ensure a reliable, secure, seamless, and timely application environment.
• Develop and maintain procedural documentation, including operational, technical, and configuration details.
• Maintain information systems through the application and testing of patches, fixes, and upgrades.
• Proactively monitor and improve the performance and capacity of information systems.
• Support enterprise-level backup and recovery of information systems.

Skills: System Management, Information Systems, Systems Integration, Network Design, Strategic Planning, Data Security, Project Management, Vendor Coordination

• Solve call contact center technology issues.
• Provide direction to the call contact center administration team.
• Determine call contact center requirements and solutions.
• Justify call contact center solutions by utilizing Return on Investment (ROI) analysis.
• Review and procure contracts.
• Oversee call contact center technology.
• Be responsible for the customer and user experience.
• Be responsible for telephony software technology development.
• Create and execute work plans on a project basis, ensuring project deadlines are met.
• Provide updates on the status of projects and generate a variety of software-related reports.
• Participate in the improvement of call contact center processes.
• Communicate issues to top management.
• Work with a variety of employees and outside vendors.

Skills: Technical Troubleshooting, Team Leadership, Requirements Analysis, ROI Evaluation, Contract Management, Project Management, Process Improvement, Vendor Relations

• Collaborate with all departments to assess needs, select, and implement technologies and processes.
• Design and deliver user experiences that empower employees to achieve organizational goals and objectives.
• Direct strategic and tactical information systems initiatives, including network infrastructure, security and privacy, enterprise system implementation and enhancements, telecommunications, business continuity, and technical support.
• Develop policies that align with organizational mission and culture to ensure the security of systems, assets, and data.
• Lead the evaluation and implementation of software systems, system integrations, and development/customization projects.
• Manage relationships with technology vendors, solution providers, consultants, and outsourcing partners.
• Lead the information systems team by mentoring staff, maximizing team potential, and managing the departmental budget.
• Research and evaluate emerging technologies for future planning and potential adoption.
• Foster collaboration through effective communication, including presentations of technical information to stakeholders.
• Interface with vendors and technology partners to coordinate and ensure IT service delivery.

Skills: Technology Implementation, User Experience, IT Strategy, Security Governance, Software Integration, Vendor Management, Team Leadership, Emerging Technologies

• Lead a team of Test Analysts supporting multiple projects/release testing, and production business/system processes.
• Define and support test analysis, including defining test targets, defining test details, defining test assessment and traceability, and determining test results.
• Support test design, including design test approach, test environment configurations, testability mechanisms, structure the test implementation, and define testability elements.
• Define and manage testing procedures to ensure that systems, products, and services meet minimum organization standards and end-user requirements.
• Test software applications to ensure proper operation and that they are free from defects.
• Document, support, and resolve risks and issues related to the Test Phase of a project’s SDLC.
• Document and work to resolve quality problems.
• Devise improvements to current procedures and develop models of possible future configurations.
• Create a level of effort for projects/releases based on an evaluation of impact analysis, requirements, and design documents to support the Testing Phase of the SDLC.
• Develop and manage test plans, including creating and documenting test plans, test scenarios, test cases, and test scripts.

Skills: Test Management, Test Analysis, Test Design, Quality Assurance, Defect Resolution, Risk Management, Process Improvement, Test Planning

• Document the implementation scope and design, and prepare transition plans for cloud migrations.
• Analyze and document current-state business processes and design future-state processes.
• Customize forms and develop reports using reporting tools such as Crystal Reports and SSRS.
• Define and document requirements for software customizations and reports.
• Develop customizations using supported software development kits and platforms.
• Support the implementation of new customizations to meet enterprise business requirements.
• Provide ongoing maintenance and technical support, applying strong programming skills.
• Prepare and deliver regular project status reports to management.
• Conduct regular checks on network and data security, and manage Active Directory, VPN, firewalls, and cybersecurity.
• Lead the implementation and support of Microsoft Office 365.
• Develop and implement IT policies and best practice guides, and conduct regular system audits.
• Oversee and determine timelines for major IT projects, including system updates, upgrades, migrations, and outages.
• Lead steering committee meetings and provide project updates to senior management.

Skills: Cloud Migration, Process Analysis, Report Development, Software Customization, Technical Support, Cybersecurity Management, IT Governance, Project Leadership

• Set the strategic direction and act as the guiding authority for the Asset Information Management System (AIMS) within the context of digital engineering.
• Serve as subject matter expert for the AIMS program of work, ensuring integration with broader digital engineering initiatives, effective resource management, and on-time project delivery.
• Lead the creation of an asset data dictionary by collaborating with engineering, environment, and asset management disciplines, collecting asset data requirements in line with established information requirements frameworks.
• Define the AIMS data model in alignment with digital engineering ontology frameworks and ensure wider program consistency.
• Establish and continually improve governance processes related to the asset data dictionary and AIMS configuration changes.
• Provide technical expertise, commercial management, and leadership to support delivery and end-state functions across the program.
• Drive continual improvement of AIMS functionality by specifying and defining requirements to meet evolving business needs.
• Identify and implement workflow and quality process enhancements to improve data quality and increase the efficiency and effectiveness of information exchange.
• Promote digital engineering strategy and encourage adoption of AIMS by delivering training sessions and presentations to internal and external audiences.
• Actively promote and embed equality, diversity, and inclusion (EDI) in all work, supporting and complying with organizational policies and initiatives on EDI.

Skills: Strategic Leadership, Digital Engineering, Data Modeling, Governance Processes, Technical Expertise, Continuous Improvement, Workflow Optimization, Training Delivery

• Experience in Information Data Systems (IDS), Sales Force Effectiveness (SFE).
• Experience in Customer Service (CS) Management.
• Advanced Excel skills for data analysis, including Pivot tables, filters, data sorts, VLOOKUP, and advanced formulas.
• Experience working in SFE system, SAP, and Cognos.
• Proficient in creating interactive dashboards and visual reports to communicate key performance indicators (KPIs) and insights to stakeholders.
• Strong communication and interpersonal skills.
• Must be able to work well with multiple departments such as IT, CS, etc.
• Solid management experience, including training, directing, and developing staff.
• Ability to apply software development best practices for secure, maintainable, and efficient systems.
• Effective at prioritizing tasks and supervising activities in a fast-paced environment.

Qualifications: BS in Management Information Systems with 6 years of Experience

• Strong knowledge of the Systems Development Lifecycle (SDLC), including modern tools, languages, and development methodologies.
• Experience in software and systems acquisition, development, quality assurance, and control.
• Proficient in the operation and integration of computer systems, networks, and peripheral equipment.
• Proven ability to supervise and lead technical teams, including planning, delegating, and evaluating performance.
• Skilled in technical problem-solving and implementing effective solutions in complex IT environments.
• Knowledge of customer service principles in a technical support or service delivery context.
• Experience with budget preparation, monitoring, and expenditure control.
• Familiarity with public sector personnel rules, regulations, and HR practices.
• Proficient in modern office software, tools, and administrative procedures.
• Strong project management skills, with the ability to meet goals, schedules, and deliverables.
• Excellent oral and written communication skills, including the ability to explain technical concepts to diverse audiences.
• High-level analytical and strategic thinking skills.

Qualifications: BS in Information Systems with 8 years of Experience

• IT experience with increasing responsibility and a leadership role.
• Work experience with Linux, MySQL, MS SQL, and PHP.
• Experience in retail and/or hospitality industry, preferably with a strong Point of Sale systems background.
• Experience with web technologies such as Apache, HTML5, JavaScript, JSON, and XML.
• Demonstrated experience managing large-scale business projects and leading project teams.
• Understanding of cloud-native architecture, scalability, and cost optimization.
• Experience implementing secure coding practices and managing user access controls.
• Strong process and documentation background, along with excellent written and verbal communication skills.
• Ability to negotiate contracts, manage SLAs, and ensure vendor accountability.
• Proven analytical and problem-solving skills.
• Comfortable with change and able to quickly pivot in dynamic business or technology environments.

Qualifications: BS in Information Technology with 9 years of Experience

• Comprehensive technical experience of PLC, SCADA systems, and Historians.
• Foundational knowledge of networks, servers (including VMs), and Microsoft operating systems.
• Wide-ranging knowledge of manufacturing systems, processes, and applications.
• Experience maintaining PLC control systems, SCADA, and networks in a 24x7 FMCG operating environment (preferably Category Engineering experience).
• Proven track record in multi-disciplinary control system project management.
• Excellent documentation, communication, and facilitation skills.
• Ability to manage competing priorities and formulate and deliver against time plans.
• Excellent analytical skills and the ability to self-learn and innovate.
• Exemplary interpersonal skills with the ability to influence at senior levels within the organisation.
• Ability to explain complex technical issues/solutions to a non-technical audience.
• Inspirational leadership skills, enhancing agile ways of working, and the ability to collaborate with matrix teams.
• Multi-cultural collaboration capability.

Qualifications: BS in Computer Science with 10 years of Experience

• Experience working as a Systems Manager.
• Experience in managing teams in advanced configuration and support activities of Windows, VMware, Linux, and Citrix systems.
• Experience in managing and organizing technical teams to ensure the teams are high-performing and are at maximum productivity.
• Experience managing enterprise storage, backup, disaster recovery, and business continuity solutions and processes.
• Familiarity with ITSM best practices and frameworks such as ITIL for managing incident, problem, and change management processes.
• Experience managing budgets for infrastructure projects and daily IT operations.
• Ability to assess current system capacity, forecast future growth, and make recommendations to ensure scalability and performance.
• Ability to review and make decisions on complex analysis of server infrastructures, including planning, designing, evaluating, selecting operating systems, and protocol suites.
• Ability to translate business needs into technical requirements to enable support staff success in meeting the expectations of internal and external clients.
• Outstanding demonstrated individual leadership and team building skills across diverse backgrounds, experience levels, and distributed work sites.
• Ability to resolve difficult interoperability problems to obtain operation across the entire enterprise architecture.

Qualifications: BS in Cybersecurity with 11 years of Experience

• Experience in IT or equivalent discipline with management/supervisory experience.
• Experience managing professional staff.
• Ability to manage budgets.
• Ability to identify and manage process improvements.
• Strong technical and management skills.
• Functional knowledge of sales incentive compensation capabilities, account planning & coverage, quota planning.
• Prior knowledge and implementation experience with Sales Incentive compensation tools such as Xactly, Oracle Incentive compensation, Anaplan, etc.
• Experience with the Agile framework.
• Strong knowledge of industry trends for sales tools and database strategies.
• Excellent rapport-building skills and a track record of success working collaboratively with other members of the business, such as Sales Directors, VPs, and cross-functional teams.
• A track record of success as a Subject Matter Expert in a large variety of additional software applications, as well as the business acumen required to apply them to business problems.
• Track record of success, being inquisitive, and constantly wondering how the company can make the sales cycle faster, more effective, and/or easier to complete.

Qualifications: BS in Data Science with 8 years of Experience

• Experience in IT Security Engineering or Operations, with knowledge of current security tools, hardware/software security implementation, communication protocols, or encryption techniques/tools.
• Ability to interpret raw scan data from automated vulnerability management tools and develop associated Plan of Actions and Milestones (POA&M).
• Must have a strong IT background, be knowledgeable of information technology and security principles.
• Able to provide technical support in the areas of vulnerability assessment, risk assessment, network security, endpoint security, product evaluation, and security implementation.
• Familiarity with network architecture, desktop support, ports/protocols, Network Access Control, Encryption tools, etc.
• DoD 8570 IAT Level II.
• Experience administering the system functions, including security policies and account management of Windows, UNIX, and Linux.
• Experience working with firewall and intrusion detection/prevention protocols.
• Prior experience as an Information Assurance (IA) Analyst, ISSE, or similar role in ATO package development.
• Expertise with configuration management and system maintenance.
• Excellent communication skills and ability with multiple stakeholders in a very dynamic and rapidly evolving technical environment.
• Must be able to write technical documentation.
• Strong interpersonal skills to build partnerships with stakeholders and peers.
• Detail-oriented, combined with strong organizational skills and an aptitude for analytical thinking.
• Demonstrated ability to work well independently and as part of a team.

Qualifications: BS in Information Systems with 7 years of Experience