WHAT DOES AN INFORMATION SYSTEMS MANAGER DO?
Published: Sep 15, 2025 - The Information Systems Manager oversees incident management, system monitoring, and root cause analysis, ensuring timely resolution of issues in collaboration with internal teams and external vendors. This role involves administering and maintaining servers, networks, telephony, and end-user devices while managing backup processes and ensuring compliance with security and patch management policies. The Manager also provides technical support across the APAC region, manages mobile and desktop technologies, and contributes to system improvements and intranet development by recommending and implementing new tools.
A Review of Professional Skills and Functions for Information Systems Manager
1. Information Systems Manager Functions
- Account Management: Develop a Key Account Management (KAM) approach to software houses.
- Software Strategy: Develop a compliant and ethical, coherent software strategy that meets the needs of HCPs and the organisation.
- Health Approach: Assist in developing a health approach for the organisation using software as a key lever.
- Advertising Analysis: Analyse advertising opportunities in doctors’ and pharmacies’ information systems.
- Concept Development: Create concepts for the mix of AIS advertising tools with regard to budgets and force products.
- Marketing Advisory: Advise the Head of Marketing, PBU, and Product Management on the choice of advertising forms and strategies.
- Advertising Coordination: Coordinate advertising measures with Product Management.
- Procurement Management: Request quotations, assess offers, negotiate prices, and place orders on demand.
- Partnership Coordination: Coordinate advertising measures between companies and cooperation partners.
- Promotion Management: Handle all promotions such as special updates, banner ads, appointment recordings, couple advertising, and update supplements.
- Execution Oversight: Ensure smooth execution from choosing an advertising form to appearing in the software or database.
- Compliance Assurance: Ensure the SP3 conformity of advertising material (banner).
2. Information Systems Manager Accountabilities
- Process Improvement: Improve internal processes for SAP application maintenance and production support.
- Operational Support: Provide operational support in Europe while serving as a deputy globally for on-premise and cloud SAP systems.
- System Reliability: Ensure system availability per agreed SLAs and apply proactive measures to reduce incidents.
- ERP Support: Support the Global ERP Run and DevOps team in an Application Managed Service environment.
- DevOps Management: Assist the Senior Manager – Global ERP Run and DevOps Lead with managing DevOps demand intake.
- Promotional Control: Control promotional activities while monitoring competition within the market.
- Market Research: Commission and oversee external studies, along with conducting market research.
- Legal Support: Assist legal teams by supporting litigation processes and related documentation.
- Medical Systems Expertise: Guide the organization with expertise in medical information systems and address user inquiries.
- Training and Budgeting: Conduct in-house seminars for marketing and sales teams, while also verifying invoices and monitoring budgets.
3. Information Systems Manager Job Summary
- IT Infrastructure Management: Manage enterprise IT infrastructure to ensure high availability and superior performance in a 24x7 support delivery model.
- Data Center Operations: Oversee data center operations in coordination with facilities, including power, cooling, networking, connectivity, cabling, physical security, and environmental controls.
- Infrastructure Maintenance: Provide management and scheduled maintenance of infrastructure deployments while advising on strategic enhancements.
- Incident Management: Deliver IT event management and incident response.
- Hardware and Software Provisioning: Provide hardware and software aligned with business needs and service delivery goals.
- Systems Assessment: Partner with leadership to assess current systems and recommend state-of-the-art, cohesive solutions across the organization.
- Project Execution: Define, design, plan, and execute technical projects in collaboration with project teams.
- Security Management: Identify security vulnerabilities and recommend strategic solutions to enhance data protection.
- Vendor Management: Manage relationships with external IT vendors for both operational needs and long-term goals.
- Policy Development: Assist in developing and reviewing IT policies and systems to support organizational strategies.
- Business Systems Oversight: Ensure business systems are fit for purpose, recommending upgrades, configurations, and new solutions.
- Technology Leadership: Champion and lead complex technology projects across departments.
4. Information Systems Manager Responsibilities
- CDRL Management: Manage the Contract Data Requirements List (CDRL) process from submittal through acceptance to archival.
- CDRL Administration: Acquire and maintain all CDRLs submitted by providers, distribute documents for review, track status and comments, collect metrics, coordinate reviews, and facilitate review boards and action items.
- Data Governance: Maintain the Data Governance Policy that defines rules, standards, and models governing enterprise data, including how it is used, stored, managed, and integrated within organizational systems.
- Data Management Planning: Update the Data Management Plan (DMP) to incorporate governance policies and processes into a single reference for enterprise data management.
- Data Conversion Planning: Develop a Data Conversion Plan (DCP) for reorganizing and migrating existing data to align with the principles of the DMP.
- Process Implementation: Implement new data management structures and processes in accordance with governance policies across the enterprise and its systems.
- Data Conversion Execution: Execute the Data Conversion Plan to reorganize and migrate existing data, ensuring compliance with governance and management standards.
- Operational Transition: Transition operation and maintenance of administrative and technical data management to the appropriate government stakeholders once implementation is complete.
- Data Repository Management: Operate and maintain repositories of enterprise-critical and protected data.
- Technical Expertise: Utilize a wide range of technologies, including Windows, Linux, enterprise storage solutions, Java, SAML, SSO, Oracle, web servers, and version control systems.
5. Payment Information Systems Manager Details
- Staff Management: Manage staff, including interviewing and hiring, performance reviews, time and attendance, workflow management, and employee relations.
- Employee Development: Responsible for employee development and retention.
- System Reliability Monitoring: Monitor tasks related to payment systems' reliability, including all preventative precautions, production monitoring, and post-maintenance validations.
- MIS Reporting: Create MIS reporting and dashboard tools to monitor real-time production, maintain and develop documentation, and BCP procedures.
- Application Testing: Perform testing surrounding payment application upgrades, changes to system settings to support client and operational requests.
- Testing Tools Management: Create, maintain, and run automated and manual testing tools to be used for new release validation.
- System Support: Provide support for payment system updates and implementations, including configuration changes, user access level changes, and connectivity changes.
- Product Strategy: Strategize, advise, and assist on the introduction and implementation of new payment products and services, major bank projects, and system upgrades.
- Change Coordination: Coordinate application changes with the Business Unit and vendor for payment systems according to the bank's defined change control process, and ensure authorization is received.
6. Information Systems Manager Duties
- Technology Forecasting: Leverage knowledge of information technology principles to forecast new technology needs and deliver improved business solutions.
- Innovation Leadership: Drive innovation through alternative approaches, adoption of new products, and application of emerging technologies.
- Process Reengineering: Lead process reengineering and change management initiatives to enhance organizational effectiveness.
- Business Needs Analysis: Anticipate business needs, define requirements, and execute effective technology solutions.
- Technology Expertise: Maintain expertise in emerging trends and technologies to strengthen organizational capabilities.
- Objective Setting: Set personal and team objectives aligned with organizational strategy and functional priorities.
- Strategic Planning: Establish and communicate strategies to achieve specified goals.
- Program Management: Direct and manage broad business and program initiatives, ensuring effective resource utilization.
- Global Project Oversight: Oversee projects requiring integration of global resources across multiple functions or organizations.
- Outcome Management: Ensure successful outcomes by managing and influencing resources, deliverables, and external providers.
- Performance Evaluation: Evaluate progress and accomplishments against defined objectives.
- Maintenance Planning: Develop and implement maintenance roadmaps to keep applications and technology stacks current and secure.
7. Information Systems Manager Overview
- Leadership Interaction: Interact and work with senior leadership.
- Technical Leadership: Manage and provide technical leadership for IT staff, direct projects from concept to completion, and assign or complete technical tasks and tickets individually or with the team.
- Business Engagement: Engage with business leaders to gather requirements and objectives, translate them into projects, and implement effective solutions to meet business needs.
- Infrastructure Collaboration: Participate in infrastructure collaboration and continuous improvement of sites and services, coordinating with other departments such as Facilities and Security.
- Systems Administration: Analyze, administer, maintain, and modify information systems, technologies, software, databases, and data management, including accounting for software and hardware licenses.
- Security Compliance: Review and ensure compliance with data security policies and team operations.
- Data Protection: Provide direction for protecting company data, maximizing process efficiency, and guiding technology platform development and architectures.
- Architecture Compliance: Ensure compliance with architectural standards in information systems, software, processes, and tools.
- Service Administration: Administer shared services and manage billing for multiple accounts.
- Documentation Management: Develop and update policy and procedural documentation, training materials, and support resources for the team.
- Budget Management: Manage departmental budgeting, analysis, and technology forecasting.
- Talent Development: Actively develop team talent, foster collaboration, select team members, and plan career development.
8. Information Systems Manager Details and Accountabilities
- Stakeholder Collaboration: Collaborate with business stakeholders to identify and document SaaS applications, IaaS/PaaS, and on-premise systems.
- Documentation Management: Plan and maintain documentation to evaluate, integrate, and govern IT best practices for application and system adoption, licensing, provisioning, and user onboarding/offboarding.
- KPI Definition: Define KPIs for adoption, usage, and user sentiment of SaaS applications, and deliver regular reports to stakeholders.
- Application Evaluation: Evaluate and monitor SaaS applications to eliminate redundancy and improve cost effectiveness.
- Lifecycle Management: Manage SaaS application life cycles by maintaining a renewal calendar and ensuring timely reviews.
- Performance Assessment: Build collaborative evaluation processes to assess past performance and prepare for upcoming renewals.
- Vendor Partnerships: Develop strong partnerships with vendors and department managers to create digital transformation plans that improve ROI, efficiency, and organizational agility.
- Departmental Support: Support key departments such as Marketing, HR, Finance, and Operations in selecting and integrating effective SaaS tools to drive business growth.
- Best Practices Guidance: Guide teams in adopting best practices and a value-driven approach when purchasing or implementing new SaaS applications.
- Customer Service: Provide professional and customer-focused service to all internal and external stakeholders.
- Team Leadership: Offer leadership and guidance to the software infrastructure team, fostering a culture of trust, service excellence, and continuous improvement.
9. Information Systems Manager Tasks
- Information Systems Management: Serve as Information Systems Manager responsible for managing, coaching, directing, and making daily decisions on software systems supporting core operations such as underwriting, billing, and sales.
- Lifecycle Oversight: Oversee the full lifecycle of software systems, including research, development, infrastructure, testing, delivery, and maintenance.
- Issue Resolution: Identify system issues, research solutions, recommend changes, and evaluate programming languages and coding approaches for various applications.
- Development Prioritization: Set development priorities and make decisions on coding new products, as well as revising and updating existing applications.
- Team Direction: Direct team activities by defining work procedures, providing instructions, resolving challenges, and supporting problem resolution.
- Staff Supervision: Supervise training of personnel, conduct interviews, and recommend or initiate staffing actions, including hiring, promotions, transfers, discipline, appraisals, salary adjustments, and staffing levels.
- Software Guidance: Guide staff in the design, programming, maintenance, and implementation of software products, including rating, contract, billing, sales, and marketing applications.
- Application Oversight: Oversee changes and enhancements to applications, including new deployments, product conversions, and major upgrades.
- Project Leadership: Lead design, programming, testing, disaster recovery planning, and implementation of computer application projects for existing product lines.
- Application Evaluation: Evaluate opportunities for new applications to improve workflows and access to information.
- Performance Improvement: Analyze inefficiencies or issues within applications, resolve problems, and implement changes to enhance performance and capabilities.
- Data Connectivity: Oversee programming related to data connectivity between systems to improve information sharing and efficiency.
10. Information Systems Manager Roles
- Incident Management: Manage incident tracking throughout the full lifecycle in the ITSM platform (e.g., ServiceNow), perform root cause analysis by reviewing system events and backup logs, and resolve issues independently or in coordination with external support.
- End-User Support: Provide and configure end-user devices, including software imaging, installations, network setup, and account creation for new and existing employees.
- Technical Troubleshooting: Troubleshoot and resolve PC, printer, and server issues in collaboration with Group IT and external vendors.
- System Configuration: Ensure servers, network components, and telephony systems are configured and maintained in line with organizational standards.
- Server Administration: Administer and maintain servers, including monitoring disk space, antivirus protection, and applying patches in accordance with patch management policies.
- Regional Support: Provide telephone and email support for employees across the APAC region.
- Mobile Device Management: Set up and manage mobile technology for end users, including iOS and Android devices as well as laptops.
- Software Maintenance: Gain working knowledge of internal software systems to update housekeeping functions, monitor system performance, and assist in issue discovery and resolution.
- Intranet Development: Contribute to intranet development by staying current with software trends and recommending tools for projects or organization-wide use.
- Major Incident Handling: Manage major incidents in line with group policy, ensuring SLAs for communication and resolution of business-critical systems are met.
- Backup Management: Oversee backup processes in conjunction with Group IT to ensure data protection and recovery readiness.