Job Summary: 

• Analyze software applications to identify inefficiencies or problems.
• Solve issues and determine when changes to hardware or software are necessary to improve performance or capabilities.
• Guide programming efforts that enhance data connectivity between different software products for more efficient information flow.
• Recommend upgrades or modifications to hardware, software, and operating systems.
• Oversee testing processes for applications and ensure smooth connectivity across systems.
• Establish and enforce reasonable product quality and maintenance standards for software solutions.
• Develop and maintain strong vendor relationships, negotiate service rates, and coordinate resources for major projects.
• Provide leadership and support for broader information systems initiatives and special projects.
• Direct integration testing processes to validate application performance across multiple systems.
• Ensure that applications released to external users meet quality and maintenance standards while also contributing to additional projects.

Skills on Resume: 

• Application Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• System Optimization (Hard Skills)
• Programming Guidance (Hard Skills)
• Testing Oversight (Hard Skills)
• Quality Assurance (Hard Skills)
• Vendor Management (Soft Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Responsible for the Information System and key applications for all selected sites in-country, including leading site and branch IS resources.
• Implement WMS, TMS, Reporting, API, and EDI applications for customer and operations projects.
• Provide day-to-day support by interfacing with regional and corporate teams.
• Deliver Information System solution design and costing for tenders, and support customer requests.
• Train new employees on relevant systems during onboarding and provide continuous training to key users.
• Troubleshoot WMS, TMS, API, and EDI processing and data quality issues.
• Support the IT department in troubleshooting network and hardware issues such as RF scanners, label printers, client access, and VPN.
• Follow all procedures and reporting requirements in compliance with company HS policies and working instructions.

Skills on Resume: 

• System Implementation (Hard Skills)
• Application Integration (Hard Skills)
• Troubleshooting Support (Hard Skills)
• Network Management (Hard Skills)
• Training Delivery (Soft Skills)
• Solution Design (Hard Skills)
• Team Leadership (Soft Skills)
• Compliance Adherence (Soft Skills)

Job Summary: 

• Train TOH team members on administrative tasks related to software use and maintenance.
• Assess software needs and support the implementation of appropriate solutions.
• Assist in directing, administering, evaluating, and implementing IT systems to align with business objectives.
• Ensure the reliability, efficiency, and confidentiality of all information systems.
• Support the IT Director with network management, including wide area, local area, and remote access.
• Assist in the maintenance and support of the internal IT infrastructure.
• Promote strong customer service values and goals for both internal and external IT stakeholders.
• Facilitate enhancements and expansion of existing technologies.
• Develop and maintain vendor relationships for systems and software.
• Supervise and coordinate team resources across multiple projects while defining and implementing IT policies, procedures, and best practices, including management of all hardware and software assets.

Skills on Resume: 

• Software Training (Soft Skills)
• System Implementation (Hard Skills)
• Information Security (Hard Skills)
• Network Management (Hard Skills)
• Infrastructure Support (Hard Skills)
• Customer Service (Soft Skills)
• Vendor Management (Soft Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Contribute to the user experience with enterprise products, tools, and services to drive high customer satisfaction.
• Research business process issues thoroughly, recommend improvements, and drive solutions through to successful completion.
• Create achievable schedules and deliverables by defining scope, objectives, metrics, and plans for business process improvements and projects.
• Identify opportunities where information technology can improve business functions.
• Select technologies, create specifications, interface with vendors, and recommend enterprise-wide standards and policies for information systems operations.
• Prepare departmental and capital equipment budgets.
• Plan, design, prototype, and implement selected systems.
• Manage telecommunications systems, including PBX/telephony circuits, internet services, and remote access.
• Administer and support Windows, UNIX/Linux, and wireless networks.
• Report on project and process status, highlighting critical paths and bottlenecks.
• Manage operational aspects of application interfaces, user access, and application security.
• Communicate relevant project information to business process owners and resolve issues on time.

Skills on Resume: 

• User Experience (Soft Skills)
• Process Improvement (Hard Skills)
• Project Planning (Hard Skills)
• Technology Selection (Hard Skills)
• Budget Preparation (Hard Skills)
• System Implementation (Hard Skills)
• Network Administration (Hard Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Provide regional operational support for SAP applications on-premise and in the cloud (IaaS, SaaS).
• Ensure system availability per agreed SLAs and implement proactive measures to continuously reduce incidents.
• Support the Senior Manager - Global ERP Run and DevOps Lead in managing DevOps demand intake, coordinating with vendors and architect teams, reviewing SOWs, and managing purchase orders.
• Support the Global ERP Run and DevOps team in an Application Managed Service (AMS) environment.
• Improve internal processes related to application maintenance and production support for SAP applications and landscapes.
• Partner with Basis, Security, Development, and Build/Project team leaders to achieve GERP goals and objectives.
• Collaborate with release managers to ensure the successful delivery of application releases through teamwork, early engagement, periodic reviews, controls, and smooth transition to support.
• Engage effectively with key business constituents to facilitate transparency.
• Manage SAP-related communications in the region.

Skills on Resume: 

• SAP Support (Hard Skills)
• System Availability (Hard Skills)
• DevOps Coordination (Hard Skills)
• Vendor Management (Soft Skills)
• Process Improvement (Hard Skills)
• Team Collaboration (Soft Skills)
• Release Management (Hard Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Manage account clients on a day-to-day basis by addressing issues and queries and ensuring needs are met promptly.
• Develop a strong understanding of client business needs through regular meetings, maintaining open communication, and identifying productivity solutions that add value to operations.
• Collaborate with internal teams, including project delivery and managed services, to deliver holistic client solutions.
• Maintain in-depth knowledge of service offerings and value propositions to uphold and improve client satisfaction standards.
• Design ICT business systems, infrastructure, and cloud solutions, while providing general ICT consulting.
• Develop strategic ICT roadmaps and associated implementation plans.
• Drive solution sales, maintain and grow the customer base, and achieve allocated KPIs, revenue, and sales targets.
• Design intranets, document management systems, and information architecture in line with best practices.
• Conduct executive-level meetings and workshops, including sessions with senior leadership and boards.

Skills on Resume: 

• Client Management (Soft Skills)
• Business Understanding (Soft Skills)
• Team Collaboration (Soft Skills)
• Service Knowledge (Hard Skills)
• ICT Design (Hard Skills)
• Strategic Planning (Hard Skills)
• Solution Sales (Hard Skills)
• Executive Facilitation (Soft Skills)

Job Summary: 

• Manage the activities of team members and set expectations for the completion of projects and assignments.
• Provide direct reports with the resources, tools, and training needed to meet performance standards.
• Assess staffing and skill requirements, establish professional development and training plans, and set goals and expectations for team members.
• Participate in hiring processes and ensure effective onboarding and training for new employees.
• Oversee staff development and ensure compliance with orientation and competency validation guidelines.
• Maintain open communication with direct reports to ensure alignment with departmental strategic and operational objectives.
• Provide continuous feedback on performance, recommend improvements, and administer evaluations, recognition, or disciplinary actions.
• Ensure employees receive annual performance appraisals in line with organizational standards.
• Foster a culture of excellence in customer service.
• Direct, organize, and oversee the planning and resourcing of support and maintenance for assigned software systems.
• Collaborate with business stakeholders to assess information system needs and ensure project goals are met.
• Oversee project work related to application groups, ensuring issues are resolved promptly and project management practices are followed.
• Mentor team members and model a continuous improvement mindset, applying Lean methodologies, innovative problem-solving techniques, and follow up on resolutions.

Skills on Resume: 

• Team Management (Soft Skills)
• Resource Allocation (Hard Skills)
• Staff Development (Soft Skills)
• Hiring Support (Soft Skills)
• Performance Evaluation (Soft Skills)
• Customer Service (Soft Skills)
• Project Oversight (Hard Skills)
• Continuous Improvement (Hard Skills)

Job Summary: 

• Serve as the technical expert for vendor selection, sourcing, RFPs, trials, implementation, iteration, and system decommissioning.
• Consult with Sales and Operations leadership to identify process improvements within business-owned toolsets.
• Develop business cases for new demand requests, including cost, timeline, and resource estimates for project execution.
• Collaborate with business leadership to ensure systems and tools are updated in response to evolving strategies and industry changes.
• Ensure the technology stack remains compliant across all operating geographies.
• Lead the collection and documentation of user stories and feedback during tool procurement or replacement.
• Secure stakeholder approval of solution designs, create test plans, oversee user acceptance testing (UAT), and manage legacy system decommissioning.
• Prepare system development cost estimates, budgets, and schedules.
• Develop and present cross-functional project proposals to management and user departments.
• Review the status of systems, applications, and infrastructure and recommend improvements.
• Plan, manage, and direct the activities of a team providing technical expertise in evaluating and implementing cost-effective solutions that meet business needs.
• Recruit, develop, and evaluate staff to ensure efficient operation of the function.

Skills on Resume: 

• Vendor Management (Hard Skills)
• Process Improvement (Hard Skills)
• Business Case Development (Hard Skills)
• System Compliance (Hard Skills)
• Requirements Gathering (Hard Skills)
• UAT Management (Hard Skills)
• Project Proposal (Hard Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Take overall responsibility for the operations of core business systems (ERP), including daily operations, development, and maintenance.
• Define, develop, communicate, implement, and champion the enterprise-wide Master Data Management (MDM) program.
• Enhance and execute the business intelligence strategy to establish a data-literate organization where information drives decision-making.
• Manage and guide the information systems team in designing and customizing processes across multiple platforms, ensuring data accuracy, real-time dashboards, and KPIs that enable business units to achieve objectives.
• Consult with and engage key stakeholders as sponsor, champion, and driver of technology initiatives aligned with business needs.
• Oversee ERP system administration and coordinate with managed service providers for incident resolution and service requests.
• Ensure adherence to best practices for security and risk mitigation, comply with governance directives, and lead the Change Advisory Board (CAB).
• Provide technical expertise and support during system upgrades, installations, data conversions, and maintenance activities.
• Maintain a strong focus on documentation, including IT policies, architecture, system and user manuals, license management, and change control records.
• Communicate effectively with customers and stakeholders to resolve issues and address concerns.
• Develop and implement change management approaches and communication strategies to ensure successful technology adoption tied to business outcomes.
• Stay informed of industry trends and proactively manage system upgrades to maintain efficiency and competitive advantage.

Skills on Resume: 

• ERP Management (Hard Skills)
• Master Data Management (Hard Skills)
• Business Intelligence (Hard Skills)
• Process Design (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Security Compliance (Hard Skills)
• Change Management (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Establish IT policies, standards, and strategies that align with organizational goals.
• Plan, implement, and maintain IT systems and operations.
• Develop, manage, and oversee the IT budget.
• Ensure the security of information systems and lead the organization’s cybersecurity strategy.
• Stay current on IT trends, emerging technologies, and programming techniques relevant to the business.
• Recommend and implement improvements that align with organizational growth and strategy.
• Streamline and improve internal IT operations through process enhancements.
• Analyze costs, value, and risks of information technology to provide recommendations to leadership.
• Oversee the delivery of IT infrastructure services to ensure business needs are met.
• Ensure IS, IT, ERP systems, and network infrastructure effectively support computing, data processing, and communications requirements.

Skills on Resume: 

• IT Policy Development (Hard Skills)
• System Implementation (Hard Skills)
• Budget Management (Hard Skills)
• Cybersecurity Strategy (Hard Skills)
• Technology Trends (Hard Skills)
• Process Enhancement (Hard Skills)
• Risk Analysis (Hard Skills)
• Infrastructure Management (Hard Skills)

Job Summary: 

• Manage stakeholder expectations, including senior management and business unit leaders.
• Supervise IT personnel, including architects, contractors, and support staff, while providing technical and operational leadership.
• Monitor and manage communication systems to ensure operational effectiveness.
• Oversee relationships with vendors, contractors, and service providers to ensure service quality and cost-effectiveness.
• Manage performance and risks across multiple internal and external IT and IS suppliers.
• Negotiate and manage voice and data communication contracts, ensuring optimal pricing and service levels.
• Ensure contract staff meet performance expectations while maintaining cost efficiency.
• Engage with internal and external stakeholders using a strong understanding of current business trends.
• Identify and implement improvements to systems, working with leadership and operations teams to automate and optimize processes.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Team Leadership (Soft Skills)
• Communication Systems (Hard Skills)
• Vendor Management (Soft Skills)
• Risk Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• Business Engagement (Soft Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• Direct, manage, and maintain data processing and information systems to ensure accuracy of output, quality of work, and delivery of projects within target dates, budgets, and objectives.
• Oversee account management efforts to maintain appropriate service levels that support business objectives and profitability goals.
• Ensure assigned systems projects are completed on time, within budget, and with a focus on quality, maintainability, and alignment with business functionality.
• Collect and analyze system requirements from functional departments to identify problem areas and deliver operationally efficient, cost-effective solutions.
• Provide leadership and guidance to staff, answering questions and managing project direction, scheduling, and deliverables.
• Implement information systems project methodologies, guidelines, and standards to ensure project success.
• Lead special projects assigned by senior management, ensuring adherence to security, quality, and compliance standards, while providing regular status reports.
• Contribute to the development of IT strategic direction and coordinate with business and technical teams to align initiatives with organizational goals.
• Collaborate with other information systems leaders to coordinate cross-functional activities.

Skills on Resume: 

• Data Management (Hard Skills)
• Account Management (Soft Skills)
• Project Delivery (Hard Skills)
• Requirements Analysis (Hard Skills)
• Team Leadership (Soft Skills)
• Project Methodologies (Hard Skills)
• Strategic Alignment (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Participate in vendor evaluations, recommend system design improvements, and conduct technical planning to enhance system productivity and efficiency.
• Plan, develop, and manage organizational budgets, reviewing invoices, approving expenses, and supporting contract negotiations and service agreements.
• Represent the organization in professional, business, and community activities.
• Foster strong relationships across departments to ensure integrated processes that support customer service levels.
• Promote a collaborative team environment through mentoring, guidance, and open communication.
• Oversee staffing decisions, including recruitment, transfers, terminations, salary adjustments, performance reviews, and approval of work assignments and leave requests.
• Ensure compliance with all operational, credit, and regulatory requirements, including applicable financial and compliance policies.
• Complete all required training and uphold accountability for quality controls related to financial products, services, processes, and incentive structures.
• Deliver all products, solutions, and services ethically and with integrity, aligned with a client-first culture and organizational values.

Skills on Resume: 

• Vendor Evaluation (Hard Skills)
• Budget Management (Hard Skills)
• Community Representation (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Team Mentoring (Soft Skills)
• Staffing Oversight (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Ethical Delivery (Soft Skills)

Job Summary: 

• Support and maintain enterprise resource planning (ERP) systems.
• Coordinate regression testing for software updates to ensure system stability.
• Develop and maintain data warehouse and business intelligence tools.
• Collaborate with executive leadership to define and deliver business information requirements.
• Manage annual capital and operating IT budgets.
• Mentor, train, and support IT team members.
• Manage vendor relationships to ensure service quality and cost-effectiveness.
• Oversee inventory management and provide technical support for desktops, laptops (Windows and Mac), printers, scanners, mobile devices, hotspots, touch screen PCs, and handheld barcode scanners.
• Administer, train, and support users on operating systems and applications, including Windows 10, Windows Server 2016, macOS, Active Directory, D365, and Office 365 suite (Outlook, Excel, Word, Teams, PowerPoint, SharePoint, OneDrive), as well as web browsers and Windows Defender.
• Use a helpdesk ticketing system to manage and resolve support requests.

Skills on Resume: 

• ERP Support (Hard Skills)
• Regression Testing (Hard Skills)
• Business Intelligence (Hard Skills)
• Budget Management (Hard Skills)
• Team Mentoring (Soft Skills)
• Vendor Management (Soft Skills)
• Technical Support (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Identify, manage, and mitigate risks and issues related to IT systems.
• Oversee implementation of new systems and manage company-wide IT projects.
• Provide application support and troubleshooting for internal users.
• Administer and troubleshoot landline and mobile phone systems.
• Resolve application software and database issues on time.
• Act as a system analyst by working with key stakeholders to define user needs and develop data processing solutions.
• Collaborate with end users to analyze, design, develop, and implement small applications to support business operations.
• Document applications and deliver cross-functional training.
• Work with end users across functional modules to gather business requirements for system upgrades and enhancements.
• Serve as a "data champion", consolidating requirements, prioritizing tasks, and managing end-to-end development stages in collaboration with corporate IT.

Skills on Resume: 

• Risk Management (Hard Skills)
• Project Management (Hard Skills)
• Application Support (Hard Skills)
• Telephony Administration (Hard Skills)
• Database Troubleshooting (Hard Skills)
• System Analysis (Hard Skills)
• Cross-Functional Training (Soft Skills)
• Requirement Gathering (Soft Skills)

Job Summary: 

• Conduct and maintain vulnerability scanning on networks, systems, and applications.
• Produce actionable, risk-based reports on security assessment results.
• Manage, train, and mentor junior team members.
• Assist with vulnerability remediation efforts.
• Develop and maintain security plans and testing plans.
• Deliver results aligned with established security scorecard targets across multiple security automation domains for continuous monitoring of system risk.
• Support security life cycle activities and report directly to senior leadership.
• Direct recertification and accreditation activities for classified networks and assist with managing schedules to completion.
• Take responsibility for meeting all assigned tasks and reporting deadlines.
• Continuously improve risk models, metrics, reporting, processes, and activities.

Skills on Resume: 

• Vulnerability Scanning (Hard Skills)
• Security Reporting (Hard Skills)
• Team Mentoring (Soft Skills)
• Remediation Support (Hard Skills)
• Security Planning (Hard Skills)
• Continuous Monitoring (Hard Skills)
• Risk Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Manage the security of information systems assets and safeguard systems against unauthorized access or destruction.
• Identify potential, successful, and unsuccessful intrusion attempts through event review and analysis.
• Perform preliminary forensic evaluations of internal systems.
• Interface with clients to assess security needs.
• Oversee the implementation of effective procedures.
• Ensure users understand and follow necessary procedures to maintain system security.
• Balance business needs with security concerns and clearly communicate risks to management and customers.
• Maintain current knowledge of relevant technologies and industry best practices.
• Guide in creating and maintaining Standard Operating Procedures and related documentation.
• Participate in special projects and initiatives.

Skills on Resume: 

• Information Security (Hard Skills)
• Intrusion Detection (Hard Skills)
• Forensic Evaluation (Hard Skills)
• Client Assessment (Soft Skills)
• Procedure Implementation (Hard Skills)
• User Training (Soft Skills)
• Risk Communication (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Collaborate with leadership and external partners to leverage a Social Health Information Exchange (SHIE) for data-informed program development, quality improvement, and problem-solving.
• Lead a team in translating, communicating, designing, and delivering analytic solutions with and for non-technical program partners.
• Develop a strategic understanding of available data and analytics capabilities within the SHIE.
• Create and execute a roadmap and strategy for managing data and analytics, including staffing, leading cooperatively with DevOps, and partnering with internal and external stakeholders.
• Identify opportunities to increase operational efficiency through platform consolidation, adoption of new technologies, and advancement of data analytics strategies.
• Integrate and interpret data from multiple sources, including clinical, behavioral health, housing, and justice systems, to generate actionable insights.
• Ensure accuracy and clarity in reporting and partner communications by analyzing and validating diverse datasets.
• Develop communications and presentations that translate complex analytics into clear insights for technical and non-technical audiences.
• Oversee the design, implementation, and maintenance of the data warehouse, including databases, metadata, query tools, and data marts.

Skills on Resume: 

• Data Strategy (Hard Skills)
• Team Leadership (Soft Skills)
• Analytics Roadmap (Hard Skills)
• Operational Efficiency (Hard Skills)
• Data Integration (Hard Skills)
• Reporting Accuracy (Hard Skills)
• Insight Communication (Soft Skills)
• Data Warehouse Management (Hard Skills)

Job Summary: 

• Lead the development of analytical data marts and business intelligence solutions (e.g., Power BI), including dashboards, customization, staff training, and backend integration.
• Support integration of population health business intelligence tools within SHIE.
• Strengthen internal communication channels with leadership to ensure adoption and alignment of outcomes, metrics, and business practices.
• Direct analysts in evaluating reporting and analytics requests, prioritizing in coordination with agency leadership.
• Define and develop dashboards for key performance metrics, initiatives, and strategic outcomes, enhancing visualization and reporting capabilities.
• Partner with DevOps to oversee quality assurance and review processes for analytics products.
• Develop communication processes for external partners to resolve challenges with data reliability and consistency.
• Expand documentation and governance of operating policies, including data models, business glossaries, cleansing, normalization, stewardship, and security constraints.
• Work with DevOps to align data governance and operational practices.
• Lead staff in improving service enrollment processes, validating data queries, eliminating duplication, and coordinating with business operations to resolve issues.

Skills on Resume: 

• Data Mart Development (Hard Skills)
• Business Intelligence (Hard Skills)
• Internal Communication (Soft Skills)
• Analytics Prioritization (Hard Skills)
• Dashboard Design (Hard Skills)
• Quality Assurance (Hard Skills)
• Data Governance (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Plan, develop, organize, coordinate, and manage IT operations.
• Provide high-quality services while meeting Service Level Agreements (SLAs).
• Provide technical guidance for directing and monitoring information systems operations.
• Design, build, and implement systems.
• Direct compilation of records and reports concerning system operations.
• Troubleshoot performance issues.
• Analyze network traffic and provide capacity planning solutions.
• Monitor and respond to complex technical hardware and software problems.
• Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Perform system-level design and configuration of products, including determination of hardware, OS, and other platform specifications.
• Manage day-to-day IT operations processes related to IT service operations, IT engineering activities, and continual service improvement across the customer enterprise.
• Manage and maintain Information Assurance integrity of all server, device, and storage computing resources from external and internal security threats.
• Support IT mission-essential functions and ensure IT continuity of operations.

Skills on Resume: 

• IT Operations Management (Hard Skills)
• Service Delivery (Hard Skills)
• Technical Guidance (Soft Skills)
• System Design (Hard Skills)
• Performance Troubleshooting (Hard Skills)
• Network Analysis (Hard Skills)
• Vendor Coordination (Soft Skills)
• Information Assurance (Hard Skills)

Job Summary: 

• Quantify service disruptions and facilitate after-action problem management and service delivery issues.
• Develop and gain approval of project plans, conduct cost-benefit analyses and risk assessments, and ensure that project plans meet functional and technical business objectives.
• Create and manage project and operations schedules, monitor and review project progress, adjust schedules and plans, and identify and resolve issues.
• Work with an integrated project team and manage integration across all functional areas to satisfy project requirements, manage project resources, monitor project activities, and mitigate risks while maintaining quality assurance processes.
• Manage project inquiries and provide project status briefings to internal and external stakeholders, and manage customer and internal management expectations relevant to a project.
• Obtain user acceptance of completed products and services.
• Monitor project activities and resources to mitigate risks and implement or maintain quality assurance processes.
• Define problems, assess alternatives, and make decisions regarding issues that hinder successful project completion.
• Enhance communication among stakeholders, demonstrating exemplary personal communication skills.
• Form teams, set milestones, plan meetings, disseminate, track, and file project documentation.
• Perform cost estimates, track spending, reconcile invoices, and solicit and evaluate vendor quotes.
• Balance stakeholders' conflicting priorities and negotiate regarding budgets, resources, and scope definition.

Skills on Resume: 

• Problem Management (Hard Skills)
• Project Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Integration Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Cost Estimation (Hard Skills)
• Negotiation Skills (Soft Skills)

Job Summary: 

• Troubleshoot and configure IT-related systems to support laboratory personnel.
• Implement, administer, and maintain laboratory information systems (e.g., LIMS, CTM, and analyzers) to ensure accurate data processing, transfer, and storage.
• Apply software-specific knowledge to support proper system design, implementation, and documentation.
• Collaborate with laboratory operations, process improvement, IT, business intelligence, and data management teams to design systems and contribute to information system architecture.
• Manage training of laboratory applications to ensure correct implementation and adoption across the business.
• Assess laboratory and hardware requirements in coordination with laboratory management.
• Maintain comprehensive documentation to support, maintain, and recover laboratory-related computer systems.
• Foster effective relationships with stakeholders, vendors, subject matter experts, and colleagues to ensure reliable and efficient systems.
• Work with technology teams to ensure integration, validation, and qualification of network infrastructure, systems, hardware, software, and firmware.
• Collaborate with LIS teams, instrument interfaces, and vendors to optimize performance.
• Resolve laboratory system issues promptly, perform routine maintenance, and review system error logs.
• Support projects requiring LIS expertise, including process improvements, software upgrades, and patching.
• Validate the impact of system changes and oversee LIMS change management, including design, testing, and validation.
• Administer user roles and system access for LIS applications.
• Maintain professional competence in laboratory information systems and troubleshooting practices.

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• LIMS Administration (Hard Skills)
• Software Implementation (Hard Skills)
• System Design (Hard Skills)
• User Training (Soft Skills)
• Documentation Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Change Management (Hard Skills)

Job Summary: 

• Manage all phases of projects from conceptualization through completion.
• Define project scope and objectives.
• Develop detailed project plans/schedules for IT-related projects.
• Create all required project documentation.
• Coordinate/schedule internal and external project resources.
• Track and report on project costs.
• Ensure projects are delivered per the specified scope, schedule, and cost.
• Resolve issues that have the potential to impact project objectives.
• Implement and maintain project change management practices.
• Own and manage the IT project intake process.
• Develop and maintain KPI's for all IT projects.
• Ensure training requirements are documented and completed.
• Perform risk management to minimize project risks.
• Develop test plans and document test results.

Skills on Resume: 

• Project Management (Hard Skills)
• Scope Definition (Hard Skills)
• Scheduling (Hard Skills)
• Documentation (Hard Skills)
• Resource Coordination (Soft Skills)
• Cost Tracking (Hard Skills)
• Issue Resolution (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Manage, coordinate, integrate, modernize, and execute activities relating to critical C2 sites across commands, service components, agencies, allies, and international partners on the Global Common Operating Picture (COP) and multinational systems.
• Serve as the advocate and operational sponsor for all joint C2 policy and process matters, including efforts to maintain and recapitalize the Global Command and Control System, the Joint C2 Family of Systems (FoS), and the development of future enterprise technologies using the cloud.
• Provide policy, strategy, oversight, and supporting information technology for the development, coordination, review, dissemination, and approval of joint C2 information systems.
• Ensure the global C2 community of subject matter experts meets regularly to carry out responsibilities and travel to key locations in support of COP assistance programs.
• Serve as principal advisor to senior leadership on matters relating to COP policies, procedures, and supporting information technology.
• Prepare briefings and official papers for senior executives and flag-level leadership.
• Represent the organization at critical meetings, councils, and groups to address challenges in maintaining technical reliability and functionality for all global C2 systems.
• Interpret strategic guidance on interoperability for global C2 to advocate for advanced technology and cybersecurity issues at senior executive levels.
• Lead a multi-agency C2 system advisory team to assist commanders with maintaining timely and accurate shared situational awareness for superior and subordinate headquarters through command assistance visits.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Policy Development (Hard Skills)
• Systems Integration (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Executive Communication (Soft Skills)
• Cybersecurity Awareness (Hard Skills)
• Interoperability Advocacy (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Review systems and analyze vulnerability scan results to identify potential security weaknesses and recommend improvements to address vulnerabilities, implement changes, and document upgrades.
• Assist in implementing, maintaining, and monitoring technical controls related to International Organization for Standardization (ISO), Cybersecurity Maturity Model Certification (CMMC), and Sarbanes-Oxley Act (SOX) requirements.
• Provide day-to-day system security posture support by ensuring that operational security is maintained for an information system.
• Identify organizational risks, prioritize those risks, and manage a risk registry for escalating and presenting those risks for management review.
• Maintain an inventory of and provide configuration management (CM) recommendations for information system security software, hardware, and firmware, and coordinate changes and modifications with management.
• Research, reviews, provide feedback, and finalize recommendations regarding cybersecurity policy, assessment and authorization assessments (A&As), security test and evaluation reports, and security engineering practices and processes.
• Facilitate changes to IS and assess the security impact of those changes.
• Develop and review documentation, including System Security Plans (SSPs), Risk Assessment Reports (RARs), and Security Controls Traceability Matrix (SCTM), Plans of Action & Milestones (PO&AMs) against IT systems to obtain and maintain system accreditations through the System Development Life Cycle (SDLC).
• Promote Information Security awareness through various communication channels within the organization.
• Assist in ensuring the development, documentation, and presentation of IS security education, awareness, and training activities for users and others.

Skills on Resume: 

• Vulnerability Analysis (Hard Skills)
• Risk Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Configuration Management (Hard Skills)
• Policy Development (Hard Skills)
• Security Documentation (Hard Skills)
• Awareness Training (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Plan, organize, lead, and manage the staff, operations, and budget of the information technology environment, including network, data communications, telecommunications, and related technological services.
• Manage and set priorities for the proper maintenance, design, development, and evaluation of infrastructure systems such as LAN, WAN, Internet, Intranet, data communication systems, and related security systems.
• Review and conduct feasibility studies, evaluate, and plan for various infrastructure upgrade projects, and oversee conversions, migrations, and implementation strategies.
• Oversee the maintenance, management, and replacement cycle of infrastructure equipment, determine hardware and system software needs, and maintain an appropriate inventory of equipment.
• Prepare RFPs and evaluate bid proposals and specifications for infrastructure projects, and prepare contracts, project plans, scope of work, status and summary reports, and correspondence.
• Develop and implement IT disaster recovery plans.
• Develop operational standards, policies, and procedures for the IT Infrastructure group, including project management, network, and database analysis services.
• Participate in developing and implementing overall IT objectives, strategies, performance measures, service level agreements, and plans with other IT managers and staff.
• Supervise, train, assign work, monitor, and evaluate assigned staff and consultants.
• Provide technical advice and assistance to managers and staff to ensure efficient data communication, telecommunication, database services, and other computer systems.
• Stay current with new technologies, trends, and related practices in the industry, and determine when and if new technology is appropriate.
• Attend meetings and conferences, make presentations, and represent the IT Division at special functions and events.
• Provide staff assistance to senior leadership, participate in a variety of committees, and prepare and present staff reports and other necessary correspondence.
• Attend and participate in professional group meetings, and stay abreast of new trends and innovations in the field of information technology.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Network Administration (Hard Skills)
• Project Planning (Hard Skills)
• Vendor Management (Soft Skills)
• Disaster Recovery (Hard Skills)
• Policy Development (Hard Skills)
• Staff Leadership (Soft Skills)
• Technology Evaluation (Hard Skills)