Job Summary: 

• Install, manage, and support LAN switches, WiFi access points, routers, and SDWAN infrastructure.
• Install, manage, and support WAN connectivity, including DIA, Broadband, MPLS, and Cellular technologies.
• Support technologies including Cisco Switches, VeloCloud SDWAN, and Meraki WiFi APs.
• Provide Level 2 support for other technologies using the network, including printers, voice, handheld scanners, tablets, and security devices.
• Provide Level 2 support for the Network Operation Center to resolve network-based issues.
• Monitor and evaluate hardware/software for network systems and assist with planning and deployment of future standards based on company decisions.
• Participate in the on-the-call schedule.
• Participate in off-hours changes to address outages and scheduled upgrades.
• Identify and evaluate server and systems-related tools that improve operational performance.

Skills on Resume: 

• LAN/WAN Management (Hard Skills)
• WiFi Configuration (Hard Skills)
• SDWAN Support (Hard Skills)
• Cisco Networking (Hard Skills)
• Meraki Systems (Hard Skills)
• Troubleshooting (Hard Skills)
• On-Call Support (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide technical assistance and advice on moderate to complex activities regarding operations.
• Assist in the analysis of the system and the definition, design, and development of new system requirements.
• Monitor the Help Desk telephone and email account for customer inquiries and provide Tier 1 response.
• Execute Ad Hoc Data Call Procedures, including development and execution of SQL queries via the Data Analytics Module.
• Identify, analyze, and help resolve program support deficiencies.
• Coordinate with Tier 2 technical support regarding system trouble reports and Subject Matter Experts in the resolution of functional inquiries.
• Assist in coordinating the design of subsystems and the integration of the total system.
• Participate in the determination of system specifications, input/output processes, and working parameters for hardware/software compatibility.
• Provide after-hours and weekend support.

Skills on Resume: 

• System Operations Support (Hard Skills)
• Requirements Analysis (Hard Skills)
• Help Desk Support (Hard Skills)
• SQL Query Development (Hard Skills)
• Data Analytics (Hard Skills)
• Troubleshooting (Hard Skills)
• Cross-Team Coordination (Soft Skills)
• After-Hours Support (Soft Skills)

Job Summary: 

• Maintain and troubleshoot monitoring solutions and devices throughout the customer lifecycle.
• Conduct ongoing security risk assessments, including monitoring, investigation, and reporting of security and access violations.
• Review system performance statistics and perform system modifications and fixes.
• Research, test, and evaluate vendor hardware and software products.
• Follow change management processes.
• Discuss network deployments and hardware topologies.
• Leverage Problem Management and the Known Error Database to document and resolve recurring issues.
• Partner with the Customer Service Center and Network Operation Center to provide an exceptional customer experience.
• Create and validate architectural, technical, and functional designs of systems.
• Serve as technical lead on projects and take direction from the Project Manager and Leadership team.
• Work directly with customer resources to install and maintain systems.

Skills on Resume: 

• Monitoring Solutions (Hard Skills)
• Security Risk Assessment (Hard Skills)
• System Performance Tuning (Hard Skills)
• Vendor Evaluation (Hard Skills)
• Change Management (Hard Skills)
• Network Deployment (Hard Skills)
• Problem Management (Hard Skills)
• Customer Collaboration (Soft Skills)

Job Summary: 

• Deliver technical oversight to application delivery for the business.
• Lead technical root cause analysis, incident investigations, business case development, and troubleshooting on computerized systems.
• Analyze problems, develop, and scientifically propose technical solutions using data-driven techniques and analyses.
• Assist in technical root cause analysis, incident investigations, and solving problems on process control issues related to electrical, instrumentation, and control systems.
• Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs.
• Collaborate closely with multiple disciplines, including manufacturing, process engineering, utility operations, maintenance, quality assurance, and validation, to support a diverse portfolio of projects.
• Provide technical support to commercial and clinical manufacturing.
• Develop and execute critical initiatives for long-range planning and lifecycle upgrades of various platforms, including developing roadmaps of systems, presenting high-level scope and cost estimates for annual capital funding plans, and managing projects once approved for implementation.
• Communicate proactively with multiple levels within the organization, highlighting issues and proposing solutions.
• Provide technical support and issue resolution with 24/7 on-call support of systems on a rotational basis.

Skills on Resume: 

• Application Delivery Oversight (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Data-Driven Solutions (Hard Skills)
• Process Control Systems (Hard Skills)
• Automation Engineering (Hard Skills)
• Cross-Disciplinary Collaboration (Soft Skills)
• Long-Range Planning (Hard Skills)
• Proactive Communication (Soft Skills)

Job Summary: 

• Monitor Medidata clients’ URLs, networks, systems, storage, data centers, and AWS environments using a wide variety of tools within the consolidated 24x7x365 Network Operations Center.
• Address all alerts promptly to meet and/or exceed external Service Level Agreements (SLAs) and internal Service Level Objectives (SLOs).
• Monitor and troubleshoot all network and system-related issues, work with vendors, and perform fault management, event notification, and escalation to senior engineers.
• Monitor and resolve failed backup jobs.
• Prioritize and perform triage on network and system trouble tickets.
• Assist in the identification, troubleshooting, and resolution of issues.
• Escalate issues and collaborate with senior engineers.
• Provide alert response as well as email and telephone technical support for data center and managed services clients.
• Take ownership of incidents and requests and drive them to resolution.
• Document and track troubleshooting steps, incident solutions, and support requests.
• Keep clients informed throughout the process and follow up to ensure satisfactory resolution.
• Coordinate with coworkers to balance workload and keep them apprised of open issues.
• Work closely with service account managers and situation managers to ensure clients’ business needs are met.
• Guide and mentor less experienced teammates by providing technical support, training, and direction.

Skills on Resume: 

• Network Monitoring (Hard Skills)
• System Troubleshooting (Hard Skills)
• Fault Management (Hard Skills)
• Backup Management (Hard Skills)
• Ticket Triage (Hard Skills)
• Incident Ownership (Soft Skills)
• Client Communication (Soft Skills)
• Team Mentorship (Soft Skills)

Job Summary: 

• Plan, design, and implement HR information systems in a SaaS environment.
• Support and administer existing HR platforms such as HRIS, ATS, performance management, and engagement tools.
• Collaborate with HR teams to align systems with company goals and needs.
• Manage projects, enhancements, prioritization, work plans, and risk management.
• Define HR processes suitable for automation and lead development and implementation phases.
• Train end-users on the effective use of HR applications.
• Analyze spatial data related to agriculture using mapping software.
• Identify patterns and trends through geospatial mapping of data.
• Develop models to detect and address agricultural problems.
• Work with software engineers to deploy scalable, real-time remote-sensing algorithms.

Skills on Resume: 

• HR Systems Implementation (Hard Skills)
• HR Platform Administration (Hard Skills)
• HR Process Automation (Hard Skills)
• Project Management (Hard Skills)
• End-User Training (Soft Skills)
• Geospatial Analysis (Hard Skills)
• Data Modeling (Hard Skills)
• Remote-Sensing Algorithms (Hard Skills)

Job Summary: 

• Manage the full life cycle of end-user IT devices, including provisioning, deployment, patching, maintenance, backups, security, and networking.
• Research, evaluate, and integrate IT and security assurance systems into complex electronic environments.
• Design, implement, and maintain IT systems that support sponsored research projects.
• Deploy and manage client/server software to enable project management and software development.
• Perform systems integration, including cross-domain data exchange.
• Implement Infrastructure as Code for configuration management and automation.
• Provide and manage virtual machines to support business and research needs.
• Gather and analyze end-user requirements, design applications, and ensure solutions align with business needs.
• Monitor and optimize systems, recommending and integrating emerging technologies.
• Develop core programming for new applications and enhancements.
• Lead IT projects, coordinating with stakeholders to meet deliverables and deadlines.
• Apply strategic thinking to plan upgrades, enhancements, and innovative solutions.

Skills on Resume: 

• Device Management (Hard Skills)
• Security Integration (Hard Skills)
• Systems Design (Hard Skills)
• Server Deployment (Hard Skills)
• Infrastructure Automation (Hard Skills)
• Virtualization (Hard Skills)
• Programming (Hard Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Maintain and administer the enterprise-wide, multi-site MECM (Microsoft Endpoint Configuration Manager) platform.
• Design and implement collections, programs, and advertisements within the MECM console.
• Troubleshoot MECM client/server infrastructure and automate deployment issue resolutions.
• Evaluate, design, and upgrade technologies used to manage and report on Windows server and desktop configurations.
• Install and apply security patches and upgrades using MECM.
• Develop automated solutions to replace manual, repeatable tasks.
• Create or modify Windows Server and Desktop policies to ensure compliance.
• Enable DevOps teams to deliver value quickly by providing reliable platforms.
• Support Continuous Integration and Delivery with a standardized pipeline experience.
• Design solutions using public and private cloud platforms to meet business requirements.
• Collaborate with Information Security and stakeholders to meet compliance and security needs.
• Construct Infrastructure as Code routines for proper cloud service configuration.
• Support legacy environments while guiding teams toward DevOps adoption and cloud migration.

Skills on Resume: 

• MECM Administration (Hard Skills)
• MECM Design (Hard Skills)
• Infrastructure Troubleshooting (Hard Skills)
• Windows Configuration (Hard Skills)
• Patch Management (Hard Skills)
• Automation (Hard Skills)
• Policy Compliance (Hard Skills)
• Cloud Solutions (Hard Skills)

Job Summary: 

• Ensure smooth EDI communication between customers and internal systems to support accurate and reliable data exchange.
• Provide solutions and troubleshooting for information systems (IS) issues to minimize downtime and maintain business continuity.
• Review existing processes regularly to identify inefficiencies and implement continuous improvement initiatives.
• Configure and maintain both test and production environments to ensure secure and effective operations.
• Deliver operational support for existing software and conduct user training sessions to enhance system utilization.
• Expand technical expertise continuously and transfer knowledge across the team to strengthen overall capability.
• Monitor industry trends and emerging technologies to align systems and processes with best practices.
• Define and manage development, testing, release, update, and support processes to ensure smooth DevOps operations.
• Administer tools, frameworks, templates, and accelerators to improve engineering productivity and software quality.
• Resolve technical issues by developing and releasing timely software updates and fixes.
• Partner with development teams to ensure adherence to established processes and functionality requirements.
• Facilitate coordination and clear communication within the team to support project objectives.
• Participate in rotating on-call duties to provide consistent support coverage and timely issue resolution.

Skills on Resume: 

• EDI Management (Hard Skills)
• IS Troubleshooting (Hard Skills)
• Process Improvement (Soft Skills)
• Environment Configuration (Hard Skills)
• User Training (Soft Skills)
• Knowledge Sharing (Soft Skills)
• DevOps Operations (Hard Skills)
• Team Coordination (Soft Skills)