Job Summary: 

• Responsible for server-level, operating system-level, and application-level upgrades and enhancements.
• Responsible for user access management.
• Responsible for networking, monitoring, and management.
• Ensure all hardware is set up to efficiently utilize network resources, that proper network administration is practiced, and that no unauthorized access occurs.
• Provide advanced systems support and consulting to end-users.
• Troubleshoot advanced client-server and networking issues.
• Ensure all computing assets are secure from both physical and electronic intrusion, as well as natural or man-made disasters.
• Provide a stable computing environment by ensuring the physical plant (electricity, wiring, HVAC) is adequate and efficient.
• Assist with the technical deployment of new IT projects.
• Research complex systems questions and scenarios and escalate to the vendor.

Skills on Resume: 

• System Administration (Hard Skills)
• User Access Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Security Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Technical Consulting (Soft Skills)
• Project Deployment (Hard Skills)
• Research Analysis (Soft Skills)

Job Summary: 

• Provide first-line support and take responsibility for the Information Systems Service Support Desk.
• Serve as the first point of contact for the Information Systems Services Team for both internal and external users.
• Work with new clients to obtain their requirements for the system and feed these back to the team.
• Support the setup of new users on applications.
• Support the implementation of new clients.
• Coordinate responsibility for system developments.
• Test systems before go-live.
• Work closely with the business intelligence team on systems improvements.
• Assist with data housekeeping tasks.
• Encourage the correct usage of business enterprise systems.
• Act as an ambassador for best practices and support ad hoc projects.

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Customer Service (Soft Skills)
• Requirements Gathering (Hard Skills)
• User Setup (Hard Skills)
• Client Implementation (Hard Skills)
• System Testing (Hard Skills)
• Data Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Identify opportunities for automation and efficiency gains.
• Develop and document new processes.
• Work with developers to configure systems.
• Test new software and features.
• Be in charge of training end-users.
• Manage implementation and oversee proper usage.
• Troubleshoot issues and provide support.
• Support end-users with data and reporting needs.
• Work with end-users to maintain data integrity.
• Interact with a wide range of internal staff members and external professionals, including Senior Management, employees, regulators, consultants, auditors, and legal counsel.

Skills on Resume: 

• Process Automation (Hard Skills)
• Process Documentation (Hard Skills)
• System Configuration (Hard Skills)
• Software Testing (Hard Skills)
• End-User Training (Soft Skills)
• Implementation Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Data Integrity (Hard Skills)

Job Summary: 

• Assist with the planning and implementation of a new business intelligence tool.
• Assist with the enhancement, maintenance, and technical support of the Electronic Medical Record (EMR) system.
• Support additional Health and Human Services Agency (HHSA) systems.
• Recommend, integrate, install, configure, upgrade/update, and maintain computer systems, operating software, and application software.
• Integrate, install, configure, and upgrade administrative utilities and diagnostic tools.
• Work and collaborate with staff throughout IT and HHSA organizations.
• Create and maintain documentation related to enhancements, scripts, configurations, reports, and other changes to systems.
• Monitor, diagnose, analyze, and resolve computer system hardware and software problems.
• Contact and consult with software vendors for upgrades and fixes to problems.
• Perform software evaluations.
• Perform business and technical needs analysis to determine the scope of software products to evaluate.

Skills on Resume: 

• Business Intelligence (Hard Skills)
• EMR Support (Hard Skills)
• System Administration (Hard Skills)
• Software Configuration (Hard Skills)
• Collaboration (Soft Skills)
• Technical Documentation (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Needs Analysis (Hard Skills)

Job Summary: 

• Produce maps, perform analysis, create databases, and develop web applications.
• Collect and research data and information from federal, state, county, city, tribal, and contractor planning sources for the development and maintenance of GIS databases.
• Create, verify, and update various spatial data layers used in studies.
• Perform preflight and post-flight planning, flight operations, safety, and management of Unmanned Aerial Systems.
• Provide GIS support for Tribal projects, including data, analysis, maps, research, and field work for the management and monitoring of Tribal resources.
• Integrate parcel data from legal descriptions using coordinate geometry.
• Assist the GIS Manager with standards establishment and execution, and system administration, including metadata standards and database design.
• Verify data from field work using GPS technology.
• Assist with training end users in the use of GIS software and data.

Skills on Resume: 

• GIS Mapping (Hard Skills)
• Data Collection (Hard Skills)
• Spatial Data Management (Hard Skills)
• UAS Operations (Hard Skills)
• Tribal Project Support (Hard Skills)
• Database Design (Hard Skills)
• GPS Verification (Hard Skills)
• End-User Training (Soft Skills)

Job Summary: 

• Serve as Subject Matter Expert on Windows 10, Microsoft Office 2016, Office 365, Microsoft Teams, SharePoint, and Cisco Jabber.
• Provide 1st and 2nd level technical support and problem resolution for applications, servers, computers, printers, copiers, and network issues, including IT support during non-business hours.
• Respond promptly to customer inquiries.
• Provide operational support and maintain the operational efficiency of the local data center.
• Manage Cisco video conferencing technology within the NY Video Conference Rooms and facilitate internal and external meetings independently.
• Maintain and support the firm’s mobile devices (smartphones and tablets) managed with VMware AirWatch Mobile Device Management Console.
• Troubleshoot Citrix and Cisco VPN login issues.
• Manage Active Directory user accounts for new hires and departures, and assign user access rights to various network groups and directories.
• Manage employee onboarding and offboarding tasks in all systems.
• Perform moves, adds, and changes to the Cisco Call Manager Phone System.
• Assist in maintaining an accurate inventory of technology assets and related components for cost control, efficient operation, and infrastructure support.
• Provide end-user training to employees on IT policies, procedures, applications, and systems.
• Perform software installation and troubleshooting.

Skills on Resume: 

• Windows Expertise (Hard Skills)
• Tech Support (Hard Skills)
• Customer Service (Soft Skills)
• Data Center (Hard Skills)
• Video Conferencing (Hard Skills)
• Mobile Management (Hard Skills)
• Active Directory (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Acquire and maintain operational and functional knowledge of all aspects of the current administrative system and all other systems required to support the departments serving alumni and donors.
• Provide ad-hoc reports using CRM platforms, reporting tools, and SQL queries of system tables.
• Provide functional and technical support for administrative systems and CRM platforms.
• Assist with the analysis of business processes, define and document business process requirements in preparation for a conversion to a new CRM.
• Work closely with leadership in Advancement and Alumni Engagement Information Systems, raise new issues, communicate the status of issues, and seek direction.
• Assist with maintenance, upgrades, and enhancements of administrative systems and all systems required to support the responsibilities of Advancement and Alumni Engagement and the CRM conversion process.
• Design, implement, and modify reports that address analytical, functional, and regulatory needs.
• Create and maintain user documentation for processes, procedures, and reports.
• Conduct research and produce ad hoc reports, such as benchmarking and donor analysis.
• Integrate safety practices into daily activities.
• Commit to learning about continuous improvement strategies and applying them to everyday work.
• Actively engage in continuous improvement initiatives.

Skills on Resume: 

• System Knowledge (Hard Skills)
• CRM Reporting (Hard Skills)
• System Support (Hard Skills)
• Process Analysis (Hard Skills)
• Leadership Communication (Soft Skills)
• System Maintenance (Hard Skills)
• Report Design (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Participate in the Demand Response Emergency Team rotation.
• Maintain system and application administration functions.
• Provide system and application upgrades and testing.
• Lead and manage system upgrades between the business, vendors, and customers.
• Provide internal and external customer support on system-related issues and functions.
• Develop, modify, analyze, and understand system queries to collect data or import data to complete reports or support business processes.
• Perform data analysis and support data modeling design changes.
• Compile and analyze data and develop or maintain data models for what-if analysis and other business purposes.
• Develop and track business metrics and key performance indicators.
• Maintain recurring (standard) and ad hoc (custom) reports for internal and external clients.
• Lead and advise the team in configuring and developing reports while incorporating best practices and appropriate tools.

Skills on Resume: 

• Emergency Response (Hard Skills)
• System Administration (Hard Skills)
• System Upgrades (Hard Skills)
• Customer Support (Soft Skills)
• Data Analysis (Hard Skills)
• Data Modeling (Hard Skills)
• Business Metrics (Hard Skills)
• Report Development (Hard Skills)

Job Summary: 

• Develop methodology for providing consistent responses to internal and external data requests.
• Provide data to support responses for internal and external data requests.
• Research best practices on data extraction and presentation.
• Develop internal and external benchmarks in support of business decisions.
• Perform quality assurance on document extraction, purpose, process, clients, programmers, and changes.
• Assist in building test cases or procedures with users and support acceptance testing for software or data changes.
• Lead projects by determining scope, budget, and timeframes, forming teams, assigning tasks, managing resources and issues, and facilitating design sessions with users.
• Document requirements and design specifications.
• Develop or work with budgets and forecasts.
• Understand the requirements given by decision-makers.
• Provide clear feedback so clients and decision-makers understand data, how to use it, and what is usable.

Skills on Resume: 

• Data Management (Hard Skills)
• Data Research (Hard Skills)
• Benchmark Development (Hard Skills)
• Quality Assurance (Hard Skills)
• Test Support (Hard Skills)
• Project Management (Soft Skills)
• Requirements Documentation (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Analyze revenue-related data, reports, and documents, and develop analysis and solutions to solve complex revenue cycle problems.
• Collaborate with internal and external partners for workflow design, analysis, and recommendations for process improvement.
• Assist with application research and analysis for design decisions and specification documentation.
• Perform RCM-related database maintenance, including building pathways, screens, and forms ranging from simple to complex development.
• Thoroughly test and validate data and outcomes.
• Document and communicate system changes.
• Develop specifications and layouts for customer-required reports.
• Develop reports and dashboards to provide insight into revenue cycle operations.
• Analyze data to identify recurring trends in the revenue cycle process, tell the story behind the numbers, and provide recommendations to management.
• Perform ad-hoc analysis for management reporting.

Skills on Resume: 

• Revenue Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Application Research (Hard Skills)
• Database Maintenance (Hard Skills)
• Data Validation (Hard Skills)
• System Documentation (Hard Skills)
• Report Development (Hard Skills)
• Dashboard Creation (Hard Skills)

Job Summary: 

• Coordinate with facilities to drive improvements at the source of revenue by developing processes to improve accuracy and efficiency in data collection.
• Work closely with the Technology and Operations teams to deliver solutions.
• Properly utilize the customer service software and adhere to all policies and procedures related to its use.
• Provide 24x7 on-call support, acting as a gatekeeper for triage of tickets, including detailed notes.
• Facilitate meetings, create minutes, and manage action logs.
• Maintain a Knowledge Base and/or Application Inventory on new applications and troubleshooting procedures.
• Initiate and facilitate troubleshooting and problem-solving for projects and support.
• Maintain current knowledge of regulatory compliance.
• Accountable for managing small projects.
• Perform other duties as defined by the Manager - Desktop Support.

Skills on Resume: 

• Process Improvement (Hard Skills)
• Solution Delivery (Hard Skills)
• Customer Service (Soft Skills)
• On-Call Support (Hard Skills)
• Meeting Management (Soft Skills)
• Knowledge Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Provide application support functions for an assigned portfolio of vendor products.
• Analyze, plan, and execute implementations and upgrades, including configuration, user access, user training, high-level requirements gathering, vendor demos, customer communication, and problem-solving.
• Prepare application and programming documentation.
• Partner with application support teams to create standard operating procedures, presentations, and workflows.
• Recommend changes in development, maintenance, system standards, and application support processes.
• Apply IT concepts to perform complex analyses and functions across multiple IT areas of specialization.
• Analyze complex programs or formulate logic for new systems.
• Perform coding and test/debug complex programs.
• Develop conversion and system implementation plans.
• Analyze, install, modify, and support operating systems, databases, or utility software.

Skills on Resume: 

• Application Support (Hard Skills)
• Implementation Planning (Hard Skills)
• Requirements Gathering (Hard Skills)
• Documentation (Hard Skills)
• Process Improvement (Soft Skills)
• Systems Analysis (Hard Skills)
• Programming (Hard Skills)
• System Implementation (Hard Skills)

Job Summary: 

• Analyze business problems to be solved with automated systems.
• Maintain security configurations.
• Maintain positive relationships with other departments and personnel to support the development, funding, promotion, and public relations of the division.
• Support the success and objectives of the IT organization.
• Participate in the annual cycle of recruitment, hiring, and training, sharing responsibility for developing and sustaining a strong student leadership program.
• Identify and select training opportunities for professional development.
• Participate in cross-functional group discussions, activities, and other training efforts.
• Participate in the development and monitoring of policies and procedures for departmental operations.
• Adhere to organizational and departmental policies, procedures, and professional practices, as well as city, state, and federal laws.
• Adhere to data classification standards, minimum security standards for networked devices, and minimum security standards for electronic information.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Security Management (Hard Skills)
• Relationship Building (Soft Skills)
• IT Support (Hard Skills)
• Recruitment Support (Soft Skills)
• Professional Development (Soft Skills)
• Policy Development (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Support Enterprise Voice over Internet Protocol (VoIP) and Enterprise Classified Voice over Internet Protocol (ECVoIP) and maintain end-to-end Configuration Management (CM).
• Formulate, coordinate, and implement configuration management policies, procedures, and guidelines for the Enterprise Voice Services (EVS) program.
• Develop and maintain a systematic means of identifying and controlling changes to the Enterprise Voice Services architecture, functionality, and service offerings.
• Provide configuration management and Information Management Support for the full Enterprise Voice System and maintain end-to-end configuration management for the program.
• Maintain the Configuration Management Plan and Configuration Management Charter for Enterprise Voice over Internet Protocol (EVoIP) and Enterprise Classified Voice over Internet Protocol (ECVoIP) systems.
• Lead, manage, and maintain the Enterprise Voice Services Change Advisory Board (CAB), along with documenting approved processes for collection, processing, changes, requests, and updating configuration items.
• Receive test results of software and hardware configuration documentation of existing and new products, along with tracking new technology documentation before its implementation.
• Provide monthly status reports of technical issues and concerns with new hardware and software to ensure full compliance with standards.
• Implement an automated support portal for the configuration management work processes.
• Provide data collection and storage of configuration items.

Skills on Resume: 

• VoIP Support (Hard Skills)
• Configuration Management (Hard Skills)
• Policy Implementation (Hard Skills)
• Change Control (Hard Skills)
• Information Management (Hard Skills)
• CAB Management (Soft Skills)
• Technical Documentation (Hard Skills)
• Compliance Reporting (Hard Skills)

Job Summary: 

• Lead Knowledge Management and Web Maintenance Activities.
• Understand current technology and regulatory trends affecting financial institutions’ information security programs.
• Support the process to control design changes associated with designated systems, architectures, and programs.
• Support the development and maintenance of presence in multiple online forums, including the World Wide Web, collaborative workspaces, Microsoft SharePoint 2010, and other electronic repositories.
• Perform business analysis to develop and implement standard methodologies and automated processes, and to facilitate requirements for managing and monitoring activities surrounding identified core business operations.
• Maintain stakeholder distribution lists for appropriate change management organizations and bodies.
• Review and post information and create draft documents.
• Create Knowledge Management (KM) folders for documents and draft meeting minutes.
• Track, review, and post requests for additional information and action items.
• Draft meeting minutes, record attendance, and support Change Request (CRQ) disposition.

Skills on Resume: 

• Knowledge Management (Hard Skills)
• Web Maintenance (Hard Skills)
• Information Security (Hard Skills)
• Change Management (Hard Skills)
• Business Analysis (Hard Skills)
• Stakeholder Management (Soft Skills)
• Document Management (Hard Skills)
• Meeting Support (Soft Skills)

Job Summary: 

• Manage the department's network, review technical issues and procedures, and recommend solutions and changes in procedures.
• Provide insight and technical plans for the strategic planning of information systems.
• Recommend and evaluate new network technologies and perform as a leader through example and knowledge.
• Investigate, evaluate, and deploy computer-based security solutions.
• Administer group lists, access control lists, and security associated with network and application databases.
• Respond to the needs and questions of users concerning their security and access to resources on the network.
• Assess network and database functionality, protocols, peripherals, and security.
• Identify, locate, and resolve problems.
• Evaluate trends, anticipate problems, and develop procedures to reduce system errors and enhance functionality and stability.
• Install, upgrade, and configure network devices such as routers, terminal servers, and switches.
• Meet with key users to determine the quality of services provided and identify needs.
• Coordinate with project management and internal departments and ensure effective communication regarding issues and concerns that impact success in achieving customer satisfaction and a quality product.

Skills on Resume: 

• Network Management (Hard Skills)
• Strategic Planning (Soft Skills)
• Technology Evaluation (Hard Skills)
• Security Solutions (Hard Skills)
• Access Control (Hard Skills)
• User Support (Soft Skills)
• Problem Resolution (Hard Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Coordinate the work of staff engaged in maintaining and enhancing the computer network and infrastructure.
• Review the work of subordinates, confer with project staff to determine project risks, outline work plans, and assign duties, responsibilities, and scope of authority.
• Provide technical expertise to the department.
• Provide and coordinate training programs for staff in the use and maintenance of hardware and software applications.
• Analyze and develop business process documentation, system design, and configuration.
• Perform network troubleshooting to diagnose complex network problems.
• Identify and replace malfunctioning and inoperative equipment, and perform preventative maintenance and repairs.
• Analyze existing and proposed work processes and design, write, and propose difficult and complex systems and procedures to enhance efficiency.
• Coordinate with information systems leadership to define strategic goals.
• Participate in internal customer meetings to analyze and identify technology needs.
• Work with vendors and department staff to resolve basic system, contract, and fiscal issues.
• Comply with all equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations.

Skills on Resume: 

• Network Infrastructure (Hard Skills)
• Team Leadership (Soft Skills)
• Technical Expertise (Hard Skills)
• Staff Training (Soft Skills)
• System Design (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Gather and document customer requirements to ensure system configurations meet business needs while acknowledging software constraints.
• Script ETL processes and perform database mapping to connect various enterprise systems using available integration tools.
• Collaborate with clients and project teams on technical system configuration tasks, including data mapping and workflow setup.
• Design and build custom reports aligned with business objectives.
• Conduct system testing and regression testing to validate functionality and performance.
• Carefully migrate software components to the production environment with attention to security and minimal business disruption.
• Support Project Leads, Installers, and Program Managers with regular and ad-hoc reporting needs.
• Execute specialized data queries to diagnose and resolve installation readiness issues.
• Facilitate effective communication and maintain strong working relationships with third-party support teams.
• Manage both email and phone-based communication channels to address technical and support concerns.
• Apply foundational knowledge in server setup, network implementation, and software maintenance in collaboration with IT departments.

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• ETL Scripting (Hard Skills)
• System Configuration (Hard Skills)
• Report Development (Hard Skills)
• System Testing (Hard Skills)
• Software Migration (Hard Skills)
• Data Queries (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Oversee various functions within the Information Systems department, including business continuity, process improvement, data analytics, and website administration.
• Coordinate preparations for both internal and external IS audits to ensure compliance and readiness.
• Assist the Chief Information Officer in developing strategic plans, managing risks, and exploring market opportunities.
• Identify and assess financial, legal, regulatory, and technical risks to information assets, and implement security measures to mitigate those risks.
• Support and maintain SaaS and enterprise-wide applications that aid in data collection, access, and internal departmental planning.
• Perform application setup, configuration, and updates, including defining tables and managing user access rights.
• Develop Power BI dashboards using data extracted from platforms such as Salesforce, JDE, ServiceMax, SAP, and Oracle to support sales efforts.
• Generate detailed reports using queries and reporting tools tailored to the needs of management and staff.
• Manage user access provisioning and assist in the validation of changes to enterprise software systems.
• Evaluate enterprise application functionality and recommend improvements or updates to align with organizational standards.
• Support continuous improvement efforts by recommending changes to development practices and system protocols.

Skills on Resume: 

• Business Continuity (Hard Skills)
• Audit Preparation (Hard Skills)
• Strategic Planning (Soft Skills)
• Risk Management (Hard Skills)
• Application Support (Hard Skills)
• Access Management (Hard Skills)
• Dashboard Development (Hard Skills)
• Process Improvement (Soft Skills)