Job Summary: 

• Provide excellent customer service to meet the needs of staff on time.
• Generate routine reports (queries) and design special reports.
• Assist users in analyzing software errors or deficiencies to determine the causes or issues and to identify the best way to resolve the problems.
• Troubleshoot issues with existing or developed systems.
• Make basic functional updates to assigned systems.
• Process requests to set up or restore permissions to the appropriate system.
• Train human resources and organizational staff on system access and utilization.
• Test systems while coordinating efforts with users.
• Perform weekly audits and ensure business rules comply.
• Independently analyze, solve, and correct issues in real time, providing end-to-end problem resolution.

Skills on Resume: 

• Customer Service (Soft Skills)
• Report Generation (Hard Skills)
• Data Analysis (Hard Skills)
• System Troubleshooting (Hard Skills)
• Functional Updates (Hard Skills)
• Permission Management (Hard Skills)
• Staff Training (Soft Skills)
• System Testing (Hard Skills)

Job Summary: 

• Ensure IS service and support in collaboration with and according to the clients’ IS Service Manager standards.
• Supervise the delivery of appropriate IS services and IS solutions.
• Collaborate with Headquarters Organisation Services, Security, and Reception to build appropriate IS services and solutions.
• Ensure business satisfaction with IS service and support, IS Service Desk, and IS Support.
• Initiate proactive service improvements and ensure their delivery.
• Plan and control the introduction and implementation of new IS services driven by Group IS.
• Monitor the daily HQ-IS mailbox to ensure rapid resolution of customer concerns and increase customer satisfaction.
• Manage procurement proposals with SD&A and Wipro to ensure proper stock levels at HQ.
• Lead Incident Management and handle activities related to incidents.
• Refine and automate regular processes, track issues, and document changes.

Skills on Resume: 

• IS Support (Hard Skills)
• Service Supervision (Soft Skills)
• Team Collaboration (Soft Skills)
• Satisfaction Monitoring (Soft Skills)
• Service Improvement (Hard Skills)
• IS Planning (Hard Skills)
• Incident Management (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Maintain asset management and inventory.
• Maintain a register of IT peripheral equipment in the Boston office.
• Receive IT equipment and re-image for future use.
• Package and ship IT equipment to assist in onboarding new employees.
• Learn new MIS systems, implement them, and provide support.
• Work cross-functionally with all departments to assist with IT issues and build out system functionality.
• Provide desktop support for macOS, including support services such as Jamf.
• Apply practical hands-on experience to assist internal users with Information Systems and troubleshoot technical issues.
• Communicate complex technical solutions to all levels of management.
• Provide integration support for the development and implementation of enterprise architectures to meet new and evolving client requirements.

Skills on Resume: 

• Asset Management (Hard Skills)
• Inventory Tracking (Hard Skills)
• Equipment Imaging (Hard Skills)
• IT Onboarding (Hard Skills)
• System Support (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Desktop Support (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Investigate new technological developments in customer care, sales, and marketing, and monitor and manage related projects.
• Serve as the single point of contact for IT demands between agile/non-agile IT teams and internal customers.
• Coordinate internal resources and third parties or vendors for the flawless execution of projects.
• Develop project scopes and objectives by involving all relevant stakeholders and ensuring technical feasibility.
• Evaluate customer requirements and demands.
• Analyze the business effects of requests.
• Perform risk management to minimize project risks.
• Prepare scope documents of requirements for IT.
• Conduct User Acceptance Tests (UAT).
• Manage agile and non-agile demands.
• Prepare reports to improve the quality of products and services delivered to customers.

Skills on Resume: 

• Technology Research (Hard Skills)
• IT Demand Management (Hard Skills)
• Project Coordination (Soft Skills)
• Scope Development (Hard Skills)
• Requirement Analysis (Hard Skills)
• Risk Management (Hard Skills)
• User Acceptance Testing (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Oversee the administration and operation of the Facilities Department's Project Management Information System and Computerized Maintenance Management System (CMMS).
• Implement and manage CMMS covering all UAB buildings, building systems, common areas, parking lots, landscaped areas, and equipment on campus.
• Identify savings opportunities and provide recommendations for the replacement of equipment.
• Utilize reports and dashboards to monitor and report the status of application data.
• Recommend and support computer hardware for use with information systems, including relevant client, server, and mobile devices.
• Collaborate with internal and external technical staff regarding system configuration and reporting requests.
• Maintain excellent relations with stakeholders and vendors.
• Establish, interpret, administer, monitor, and revise procedures and standards for the effective implementation and use of systems.
• Manage data formats, data input, data administration, and data transfer between systems.
• Implement software and training updates.
• Administer and control the web interface and network login permissions.
• Utilize an end-user team approach in working with department leadership, support staff, and vendors in the provision and ongoing support of systems.

Skills on Resume: 

• System Administration (Hard Skills)
• CMMS Management (Hard Skills)
• Cost Optimization (Hard Skills)
• Data Reporting (Hard Skills)
• Hardware Support (Hard Skills)
• Technical Collaboration (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Procedure Development (Hard Skills)

Job Summary: 

• Contribute to planning and delivering continuous improvements to data integration solutions through the application of data management best practices and data technology.
• Support the Information Systems Manager in scoping and recommending technologies to enhance data.
• Extract, transform, and integrate large and small datasets.
• Collaborate with the Information Systems Manager to develop data integration solutions utilizing APIs and other data connection sources.
• Contribute to the Data Quality Improvement Program by designing data solutions and implementing future-proof fixes.
• Explore and identify opportunities to drive data process efficiency and data quality.
• Develop systematic documentation for each data solution and ensure it is up to date and reflects current business rules and definitions.
• Maintain and improve the performance of existing software by ensuring availability, functionality, and optimization.
• Design and update software databases to meet the growing needs of the organization.
• Create and maintain reports for use by business units.
• Apply data modeling techniques to ensure development and implementation efforts meet integration and performance expectations.

Skills on Resume: 

• Data Integration (Hard Skills)
• Technology Scoping (Hard Skills)
• Data Transformation (Hard Skills)
• API Solutions (Hard Skills)
• Data Quality (Hard Skills)
• Process Efficiency (Hard Skills)
• System Documentation (Hard Skills)
• Database Design (Hard Skills)

Job Summary: 

• Work under the direction of the SIMS supervisor or a senior IS specialist to identify SIMS data inaccuracies and collaborate with information systems specialists responsible for reporting and record keeping.
• Identify data inaccuracies, develop error reports, and document findings.
• Document procedures for users to aid in the correction and elimination of SIMS data errors.
• Respond to ad hoc requests for summary information not available in standard reports.
• Assist senior IS specialists with providing data management oversight and user support for key SIMS functions.
• Prepare documentation and training materials and organize and conduct training sessions for SIMS users, including principals, assistant principals, teachers, and office staff.
• Perform cyclical SIMS processes such as grade reporting, academic history rollover, and state discipline extract production under the direction of supervisors.
• Confer with school and central office staff to determine information needs, extract data from SQL databases, and design and format reports for information presentation.
• Assist other IS specialists with SIMS training and support activities.
• Provide executive reporting of continuous process improvements and related KPIs.

Skills on Resume: 

• Data Accuracy (Hard Skills)
• Error Reporting (Hard Skills)
• Procedure Documentation (Hard Skills)
• Ad Hoc Reporting (Hard Skills)
• User Support (Soft Skills)
• Training Delivery (Soft Skills)
• Report Design (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Plan, install, and maintain all applications, systems, and networks while effectively managing associated security and disaster recovery requirements.
• Analyze, design, develop, test, deploy, and support custom application software to meet organizational needs.
• Coordinate and conduct staff training on applications and communication systems.
• Perform periodic preventive maintenance and diagnostic testing on all software and hardware systems.
• Communicate with staff on all changes and updates.
• Utilize project management methods to ensure projects are planned appropriately and completed within established guidelines.
• Supervise Service Desk staff to ensure a high level of customer service and end-user support.
• Provide backup support for the Service Desk and resolve escalated incidents.
• Provide emergency support for system outages or disasters at any time.
• Recruit, hire, schedule, assign, monitor, and evaluate staff, as well as provide for and/or conduct staff development.
• Establish work methods and standards.
• Initiate corrective and/or disciplinary action and respond to grievances and complaints according to established personnel policies, procedures, and relevant MOUs.

Skills on Resume: 

• System Administration (Hard Skills)
• Application Development (Hard Skills)
• Staff Training (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Project Management (Hard Skills)
• Service Desk Support (Hard Skills)
• Emergency Response (Soft Skills)
• Staff Supervision (Soft Skills)

Job Summary: 

• Locate, validate, edit, and catalog all pertinent GIS fire-related data into standardized statewide datasets and other information needed for projects within the Division.
• Architect and implement enterprise geospatial solutions by assisting with the design, development, and maintenance of geospatial applications through concept, design, and implementation phases.
• Investigate and document business process requirements and develop integrated enterprise GIS workflows to serve them.
• Apply advanced GIS data knowledge for online and internet information automation and delivery.
• Coordinate and support the Aviation Unit Multi-Mission Aircraft in hardware internet connectivity, program data development, mission planning, data support, conversions, and final product delivery.
• Coordinate and support all other Protection Division Units with formulating, developing, automating, and delivering GIS data, services, and products.
• Develop, coordinate, and implement GIS and associated training materials, and conduct training.
• Provide analysis of spatial data, document processes, evaluate impacts, and provide recommendations.
• Produce maps, graphics, and presentations.
• Prepare reports and publications.
• Provide hardware and software recommendations for GIS and associated fire program data.
• Serve in the Situation Unit for the Statewide Support Team during periods of high fire occurrence.

Skills on Resume: 

• GIS Data Management (Hard Skills)
• Geospatial Solutions (Hard Skills)
• Workflow Development (Hard Skills)
• Data Automation (Hard Skills)
• Mission Support (Hard Skills)
• Training Delivery (Soft Skills)
• Spatial Analysis (Hard Skills)
• Map Production (Hard Skills)

Job Summary: 

• Print and deliver paperwork and labels to designated departments.
• Maintain IT equipment to ensure consistent operational efficiency.
• Troubleshoot network and communication-related issues to minimize downtime.
• Assist with PC, telephone, and security system hardware and software.
• Keep an accurate inventory of computer supplies and ensure availability.
• Collaborate with outsource providers to design the CBS system architecture using cloud-native and DevOps guidelines.
• Upgrade national and provincial HIV surveillance and reporting systems to meet MOH indicators and reporting requirements.
• Work with vendors to apply FHIR APIs for data sharing and linkage with the CBS data warehouse.
• Partner closely with the Data Interoperability Engineer to design both data architecture and user-friendly UI/UX.
• Serve as a focal point to support field users with technical issues.
• Ensure communication and coordination across teams to align system upgrades with project goals.
• Conduct routine checks on the IT infrastructure to prevent technical failures.
• Document troubleshooting steps and provide reports to the technical lead.
• Carry out tasks as requested by the HIS technical team lead and the Program Director.
• Support ongoing improvement of digital systems to enhance data quality and efficiency.

Skills on Resume: 

• IT Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Inventory Management (Hard Skills)
• System Architecture (Hard Skills)
• System Upgrades (Hard Skills)
• API Integration (Hard Skills)
• User Support (Soft Skills)
• System Documentation (Hard Skills)