INFORMATION SYSTEMS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 16, 2025 - The Information Systems Specialist has experience with scripting languages such as PowerShell, providing desktop support, and managing cases through platforms like CA Service Desk, BMC Remedy, or ServiceNow. This role demands proficiency in installing, configuring, and supporting Microsoft Windows operating systems and O365 applications, troubleshooting networks and VPNs, and utilizing tools such as Microsoft Project, Visio, Excel, PowerPoint, and SharePoint. The Specialist also needs strong communication, problem-solving, and interpersonal skills to effectively support clients, document issues, and collaborate across all organizational levels.

Essential Hard and Soft Skills for a Standout Information Systems Specialist Resume
  • Report Generation
  • Data Analysis
  • System Troubleshooting
  • Permission Management
  • System Testing
  • Incident Management
  • Asset Management
  • Data Integration
  • Database Design
  • Network Troubleshooting
  • Customer Service
  • Staff Training
  • Team Collaboration
  • Service Supervision
  • Satisfaction Monitoring
  • Technical Communication
  • Cross-Functional Collaboration
  • Stakeholder Relations
  • Process Improvement
  • Staff Supervision

Summary of Information Systems Specialist Knowledge and Qualifications on Resume

1. BS in Information Technology with 6 years of Experience

  • Experience with macOS, iOS, Windows 7 and 10, Windows Server 2012, 2016, and 2019, and Office 365 Administration.
  • Proficient in Web Applications and programming languages such as HTML, CSS, JavaScript, Drupal, and API's.
  • Mid-level knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies.
  • Hands-on experience with VMware, Hyper-V, or cloud services such as AWS and Azure.
  • Knowledge of firewalls, endpoint protection, vulnerability scanning, and security compliance frameworks.
  • Experience with PowerShell, Bash, or Python for automating administrative and deployment tasks.
  • Advanced user support for hardware, software, and mobile devices across different environments.
  • Familiarity with backup solutions, high availability, and disaster recovery planning.
  • Ability to multitask, must be able to show initiative and flexibility in a dynamic environment, and perform under pressure.
  • Be detail-oriented with strong organizational and documentation skills.
  • Strong written and verbal communication skills.

2. BS in Data Analytics with 4 years of Experience

  • Excellent customer service principles, with the ability to manage multiple priorities while maintaining professionalism.
  • Strong research and analytical skills, with the ability to investigate and resolve complex issues creatively.
  • Solid understanding of grammar, effective word usage, and professional communication for clear oral and written correspondence.
  • Familiarity with basic Human Resources concepts and practices to support HR-related system functions.
  • Working knowledge of HTML and CSS for basic system and webpage formatting.
  • Proficiency in applying fundamental mathematical functions and expressions within system processes.
  • Skilled in the use and operation of Windows-based applications, including Microsoft Access, Word, Excel, and PowerPoint.
  • Experience with PeopleSoft or equivalent Oracle-based programs; ability to navigate, manage, and support system operations.
  • Ability to utilize PeopleSoft Query or similar query/reporting tools for data retrieval and analysis.
  • Proven ability to communicate effectively, both orally and in writing, across diverse stakeholders.
  • Ability to research and resolve difficult technical and operational challenges independently.
  • Commitment to working confidentially with discretion when handling sensitive information.
  • Strong planning and organizational skills, with the ability to balance priorities and deadlines effectively.

3. BA in Business Administration with 3 years of Experience

  • Experience in retail store business processes.
  • Experience using tools like Salesforce or Zoho to manage customer interactions and sales data.
  • Knowledge of inventory control, logistics coordination, and vendor management in retail environments.
  • Ability to generate, interpret, and present sales, margin, and cost reports to support business decisions.
  • Effective verbal and written communication skills in English and Chinese.
  • Ability to utilize proven project management methodologies to engage and interact with all necessary participants and move the project forward.
  • Proficient in MS Office, POS, and any Enterprise Systems.
  • Well-developed interpersonal skills.
  • Excellent time management and organization skills with strong attention to detail.
  • Proficiency in MS Excel and data analysis skills.
  • Ability to work both in a team setting and independently with minimal supervision.

4. BS in Information Systems with 5 years of Experience

  • Experience in Information Technology.
  • IT-related certifications (Microsoft, CompTIA, Cisco) in the related field.
  • Practical experience with VMware, Hyper-V, or cloud services like Azure and AWS.
  • Knowledge of firewalls, endpoint protection, encryption, and frameworks such as ISO 27001 or NIST.
  • Familiarity with data backup solutions, business continuity, and recovery planning.
  • Working knowledge of SQL or other database technologies for basic administration and troubleshooting.
  • Expert level with Microsoft Windows 10.
  • Proficient in Active Directory, Citrix, Office 365, and MS applications.
  • Good technical and troubleshooting skills.
  • Experience working in Local and Wide Area Networks.
  • Strongly customer-oriented.
  • Excellent interpersonal and communication skills.

5. BS in Software Engineering with 4 years of Experience

  • Experience with PowerShell or other scripting languages.
  • Experience providing general desktop support with previous experience opening and maintaining support cases via CA Service Desk, BMC Remedy, ServiceNow, or similar.
  • Experience in installing, configuring, and supporting the Microsoft Windows 7810 operating systems on laptops and desktop computers in a client-server environment.
  • Experience in supporting common applications, such as Microsoft O3655. 
  • Strong written and oral communications to interface with clients via phone, e-mail, and in person. 
  • Demonstrated ability to concisely summarize and document client issues.
  • Experience in planning and executing activities using Microsoft Project, Visio, Excel, PowerPoint, and SharePoint.
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  • Knowledge of iPhone smartphone support and administration.
  • Demonstrated analytical and problem-solving skills.
  • Strong interpersonal and communication skills, who can work with people at various levels of the organization.

6. BS in Software Development with 7 years of Experience

  • Knowledge of technical support requirements for current networks, systems, and applications used in the City.
  • Knowledge of current computer programs and applications used in a municipal environment.
  • Knowledge of supervisory principles and practices.
  • Knowledge of project management principles and practices.
  • Skill providing operational and technical support for computer networks, systems, and applications.
  • Skill in understanding business requirements and the ability to translate them into systems solutions.
  • Skill in analyzing data and technical systems, and debugging.
  • Skill in coordinating repair and technical support with appropriate internal and external resources.
  • Skill providing formal and informal training and support to system users.
  • Skill in the current system, network, application, and programming design.
  • Skill in organizing and managing complex projects, multiple deadlines, and competing priorities.
  • Skill in writing, interpreting, and explaining complex manuals and technical documentation.
  • Skill in establishing and maintaining effective working relationships with other department staff, other City employees, and the public.
  • Ability to contribute to a teamwork-oriented environment through effective customer service principles and practices.
  • Ability to resolve escalated service desk incidents.
Relevant Information
Information Assurance Specialist Skills, Experiences, and Job Requirements
Information Security Specialist Skills, Experience, and Job Requirements