• Understand and follow site User and System Administration procedures.
• Work with the Information Systems Service Management platform, the Work Order Management applications, and production access grooming.
• Execute System Security and Access Control activities as specified by standard operating procedures.
• Manage and execute Information Systems tickets and work orders for analytical benchtop applications.
• Maintain and oversee user access and password reset requests.
• Manage and execute vendor account creation and removal requests.
• Execute annual analytical benchtop application audit trail reviews per procedure.
• Execute administrative activities for annual user access reviews and periodic reviews.
• Manage and execute periodic system backups per established procedures.
• Manage and execute daylight savings time adjustments per established procedures.

Skills: System Administration, Service Management, Work Order Processing, Security Control, Access Management, Account Administration, Audit Review, Backup Management

• Plan and develop departmental initiatives.
• Participate in the IS project backlog prioritization.
• Coordinate with end-users and technical teams, both internal and external.
• Analyze and document end-user requirements.
• Work with the technical development team to translate requirements into technical documentation and QA scripts.
• Participate in the development and delivery of prototyping with end-users.
• Collaborate with off-site teams in divergent time zones and travel if called for.
• Develop and maintain project functional specifications.
• Deliver end-user training in conjunction with the software development team and end-users.
• Serve as front-line support in identifying potential system, data, and application issues.
• Resolve issues, document findings, and escalate on demand.

Skills: Project Management, Requirements Analysis, Team Collaboration, Technical Documentation, Prototyping Support, User Training, Issue Resolution, Functional Development

• Provide end-user support on Windows and Mac platforms for hardware and software-related issues with root cause analysis.
• Escalate issues for junior IT Station Technicians.
• Support events and executives.
• Write and update documentation of all IT/Systems processes.
• Use system management tools to build collections and deploy to endpoints.
• Perform third-party patching.
• Manage the asset management lifecycle.
• Collaborate with global counterparts.
• Specify and budget computer builds for hardware requirements.
• Perform BitLocker reporting and remediation.
• Administer and understand MDT.
• Administer and manage Mac management systems.

Skills: End-User Support, Issue Escalation, Event Support, Process Documentation, System Deployment, Patch Management, Asset Management, Mac/MDT Administration

• Communicate with required offices on all aspects of logistics for committees, special projects, and workgroups.
• Contact the required offices to assist with the planning and execution of special projects.
• Forecast the size of activity, resource needs, and project costs for each aspect of the activity.
• Provide recommendations on the most advantageous pricing and ensure timely and accurate product and service delivery.
• Analyze and review options for support services relating to special projects.
• Assist with the overall logistical coordination, including transportation, first aid/safety, security, and other required accommodations.
• Work with various teams to ensure overall planning success and compile periodic reports.
• Work with government members to develop communications strategies for special projects and activities.
• Collaborate with the appropriate offices to develop and communicate plans, special projects information, and logistics for scheduled activities.

Skills: Logistics Coordination, Project Planning, Resource Forecasting, Cost Management, Service Analysis, Safety & Security, Reporting, Communication Strategy

• Provide professional entry-level support to information technology systems in assigned areas, including programming, testing, system implementation and maintenance, and involving networks, programs, and applications across multiple platforms and technologies.
• Maintain and support existing systems.
• Respond to routine client calls and requests for minor system or application programming modifications.
• Code, test, and debug program modifications.
• Write and develop system documentation, instructional, and procedural manuals.
• Develop data flow diagrams and other systems documentation to create program specifications.
• Create various reports, charts, and other materials from multiple layers of data.
• Perform basic network system administration functions, including monitoring and adding applications, users, and devices.
• Assist in documenting changes, additions, deletions, and revisions to network components, wiring, and facilities.
• Attend and participate in professional group meetings.
• Stay abreast of new trends and innovations in the field of information technology.

Skills: IT Support, System Maintenance, Client Support, Programming, Documentation, Data Reporting, Network Administration, Technology Research

• Experience in information technology, software, or hardware testing, development, or customer support.
• Working experience with PL/SQL, JavaScript, and/or PowerShell.
• Data analysis, reporting, and collection experience.
• Prior ALIS user or administrator experience.
• Familiarity with ALIS system applications and the SW upgrade process.
• Familiarity with cloud virtualization.
• Previous IT system testing, development, and sustainment experience.
• Excellent technical writing skills with strong problem-solving skills.
• Working knowledge of engineering analysis of software defects and workaround creation, testing to support SW upgrade and sustainment.
• Strong communication skills with internal or external customers.
• Flexible and willing to travel to the customer site for extended periods of time.

Qualifications: BS in Data Science with 3 years of Experience

• Previous Information Systems experience.
• Experience working in the Healthcare Industry.
• Professional certifications in Scaled Agile Framework (SAFe), Scrum, Project Management, or similar.
• Outstanding analytical and problem-solving skills with prior experience working with large sets of data to derive insights.
• Understanding of SQL and hands-on experience retrieving data using complex SQL queries.
• Basic understanding of AWS technologies (S3, EC2, Redshift, Spectrum).
• Intermediate expertise in Python, Scala, or R.
• Exposure to repository/versioning tools such as GitHub.
• Passion for innovation and data, and a "can-do" attitude.
• Solid understanding of Agile (Scrum) software development framework and methodologies.
• Skilled at managing expectations, gathering feedback, and aligning deliverables with business needs.
• Good conflict resolution and negotiation abilities, and detail-oriented.

Qualifications: BS in Cybersecurity with 5 years of Experience

• Relevant experience required in a manufacturing environment.
• Experience working with one or many of the following ERPs: Infor CSI SyteLine, Oracle NetSuite, IQMS, Microsoft Dynamics 365, or MaaS 500, at a functional level.
• Knowledge of IQMS, NetSuite, Dynamics 365, MaaS500, and Infor CSI SyteLine at a functional and business level.
• Knowledge of Operations, Production, Supply Chain, and Finance modules.
• Ability to match ERP out-of-the-box functionality with business needs and requirements.
• Proven communication skills across all organizational levels, including upper management.
• Proficiency in relevant software systems such as MS SQL, SSRS, and Power BI.
• Strong analytical, problem-solving, intellectual curiosity, and organizational skills.
• Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience.
• Knowledge of business processes and procedures, and how they relate to ERP systems.
• Excellent organization, prioritization, and multitasking skills.
• Can work effectively as part of a team and provide advice and feedback to the team.
• Ability to manage difficult or emotional customers calmly, politely, and professionally.

Qualifications: BS in Management Information Systems with 8 years of Experience

• Advanced Microsoft Excel skills, including PivotTables, formulas, algorithms, and data modeling.
• Expert in VBA and Macros, with proven ability to develop automated reporting solutions and custom tools.
• Ability to write and implement VBA code to meet specific reporting and data analysis requirements.
• Experienced in data extraction and report generation from systems such as SharePoint, Oracle databases, and government platforms like SPIDER and MOD Tracker.
• Skilled in producing specialized metrics and formatted reports that support graphical user interfaces for leadership visibility.
• Proficient in Tableau or similar visual analytics tools for data visualization and dashboard creation.
• Strong team integration skills with a customer-focused approach to reporting and analytics.
• High attention to detail and accuracy in delivering reports aligned with customer specifications.
• Excellent written and verbal communication skills.
• Strong time management, with the ability to meet deadlines and handle multiple tasks efficiently.
• Resourceful and self-motivated, able to work independently and resolve issues with minimal disruption.
• Flexible, organized, and a proactive problem-solver with a positive, team-oriented attitude.

Qualifications: BS in Information Systems with 7 years of Experience

• Knowledge of Web, database, and integration technologies and languages, such as C# and/or .NET.
• Knowledge in integrating external systems with REST API and/or SOAP API.
• Ability to read Stored Procedures and ability to write complex SQL queries.
• Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server Integration Services.
• Ability to build reports using a variety of data reporting and visualization tools (e.g., Excel, PowerBI, Tableau).
• Knowledge of integrated testing.
• Can apply extensive technology and business experience to identify and define strategic information technology needs across all major business functions in the respective area of expertise.
• Experience working in technical design and writing.
• Knowledge of and experience with root cause analysis.
• Ability to understand the technical details, integration, and functions of multiple applications, hardware, and/or software within a team.
• Experience working in F&I insurance.
• Effective communication and the ability to clearly convey complex technical concepts to non-technical stakeholders, users, and cross-functional teams.
• Proactive approach to identifying issues and proposing innovative, long-term solutions.

Qualifications: BS in Computer Science with 9 years of Experience