• Collaborate with other departments and team members to identify, diagnose, and solve system issues.
• Identify and document system monitoring and automation processes
• Identify and document system integration and reporting points
• Identify education and training opportunities and manage the creation of self-serve training materials.
• Assist in the testing and training development for future roll-outs of business systems.
• Build quality into all aspects of business systems, and maintain compliance with all quality requirements.
• Coordinate system support tickets with 3rd party ERP consulting company
• Participate in administration of all business systems including managing interfaces between software platforms.
• Provide references for users by writing and maintaining user documentation, providing help desk support, training users 
• Create designs and document process flows, technical requirements lists, specifications, diagrams, scenarios, mockups, models for the development team

Skills: Collaboration, Documentation, Training and Education, Testing and Training Development, Quality Assurance, Vendor Management, System Administration, User Support 

• Primary responsibility for the day-to-day operation of the server hardware and software for business sites
• Responsible for system security and ensuring availability metrics
• Monitoring site metrics such as performance reports, usage reports and statistics
• Responsible for the administration, management and support of systems related to internal operations, including servers and networks
• Responsible for updating/creating system documentation
• Responsible for subject matter expert for various applications supporting different departments
• Responsible for variable on-call availability to ensure system uptime
• Responsible for diagnostics and troubleshooting networking issues
• Handle second-level support for desktop application troubleshooting
• Develop and maintain network/hardware architecture

Skills: Server Administration, System Security, Monitoring and Analytics, Network Administration, Documentation, Technical Expertise, On-call Availability, Troubleshooting Skills

• Serve as the ultimate owner for all aspects of Juniper Square’s Salesforce instance
• Translate business requirements across multiple functional groups, including Sales, Success, Operations, Finance into creative, Salesforce-based solutions 
• Own all aspects of the feature development lifecycle, including requirement gathering, implementation, QA, user testing, documentation, and maintenance
• Maintain and iterate existing functionality, including opportunity tracking, campaign management, proposals and contracting, and reporting
• Collaborate with enablement teams to train users and ensure adoption of new features
• Work closely with key management stakeholders to deliver regular KPIs and metrics and ad-hoc analysis
• Maintain institutional-grade data security and privacy practices (user, role, and permission management, warehousing, and security-specific configuration)
• Produce detailed documentation of all system configurations, including process, policy, and change logs
• Provide real-time support for Juniper Square’s Salesforce users

Skills: Salesforce Administration, Business Analysis, Project Management, Functional Expertise, Training and Adoption, Data Security and Privacy, Analytics and Reporting

• Manage a pipeline of system change requests and issues from initiation to post-implementation verification 
• Work in a fast-paced environment where changing and/or competing priorities are expected due to the nature of the work being completed 
• Troubleshoot issues, query databases, assist in triage, conduct root cause analysis, and assess risk and required escalation points 
• Understand database systems and how data corresponds to system behaviors 
• Facilitate discussions to identify business and data requirements for technical changes 
• Serve as a liaison between business users and various technology groups 
• View systems and applications from the perspective of many different personas 
• Assess business risk, potential severity test theories and obtain approvals 
• Recommend controls and maintain system protocols by identifying problems and writing/updating procedures 
• Develop and perform system testing Serves as point of contact for business user acceptance testing (UAT)

Skills: Project Management, Adaptability, Problem-solving, Database Management, Communication, User-Centric Approach, Risk Assessment, Testing and Quality Assurance

• Work with all company and department personnel to identify or recommend process improvements and leverage the various systems appropriately
• Maintain open lines of communication with vendors to ensure system efficiency, accessibility, and stability
• Coordinate system upgrades with all parties to ensure uninterrupted service
• Troubleshoot and assist employees with WSC software applications
• Assist vendors and the internal training department regarding the development and maintenance of all training activities
• Maintain subject matter expertise utilizing on-the-job training, continuing education, workshops or vendor conferences
• Actively engage in leadership development
• Provide data related to metrics detailing progress against defined KPIs on an annual basis
• Support in monitoring vendor performance against stated SLAs and recommend escalation
• Maintain and recommend a system or process improvements

Skills: Process Improvement, Vendor Communication, System Coordination, Technical Support, Training Development, Continuous Learning, Leadership Development, Data Analysis

• Provide routine systems administration support
• Monitor and report on data quality issues and trends
• Maintain proper system access for all users and roles
• Provide ongoing technical support for end-users
• Work with development teams to design training materials
• Develop reports, dashboards, KPIs, Power BI, Power Apps, and associated technologies
• Initiate and drive business process and workflow improvements
• Interface various peripheral systems with the Oracle ERP system
• Support users in designing effective business solutions to their needs
• Work with offshore technical resources to support the business

Skills: Systems Administration Support, Data Quality Monitoring, Access Management, Technical End-User Support, Training Material Design, Data Analysis, Business Process, System Integration

• Provide technical expertise in analyzing and resolving requests and problems as they pertain to the PLM system and CAD integrations through GTAC
• Manage multiple system environments such as Development, Test, and Production
• Technical lead for system integrations with the PLM system
• Support improvements in overall systems reliability, configuration, license and configuring databases for global multi-site implementation
• Administer PLM Database, and manage schema extensions to allow global collaboration
• Responsible for the administration and troubleshooting of Workfront implementation
• Understand and document current business processes and lead analysis into the definition of the future state, including both system and people change
• Analyze, document and validate existing processes and map proposed process models with the impact of change demonstrated
• Manage addition and deletion of new users, groups, roles, and securities for TeamCenter, Workfront and Syspro
• Write and maintain user help guides, build and maintain relationships with software vendors

Skills: System Environment Management, Leadership, Systems Reliability, Database Administration, Workfront Implementation, Troubleshooting, Business Process Analysis, User Management and Security

• Professional working experience in NetSuite Administration (in Manufacturing Organization) 
• SuiteScript (1.0 and 2.0), SuiteBuilder, and SuiteTalk working experience 
• Experience with Celigo or third-party connection to SalesForce or other CRM 
• Working experience administering SalesForce CRM with exceptional attention to detail 
• Professional working experience with SuiteCommerce Advanced 
• Awareness of accounting business functions and technology solutions 
• Strong organizational skills with the ability to effectively prioritize and complete high-quality projects amidst tight timelines and competing deadlines
• Excellent interpersonal and communication skills with the ability to discuss complex technical concepts with a variety of audiences 
• A positive, open, and intellectually curious team player who embraces the challenges and excitement of an entrepreneurial business 

Qualifications: BA in Information Systems with 6 years of Experience

• Must have Salesforce Admin certification
• Understanding of Anaplan, Marketo, and NetSuite systems and their integrations with SFDC.
• Experience working with Einstein Analytics and Salesforce CPQ
• In‐depth knowledge of the standard capabilities of SFDC
• Have successfully expanded on those capabilities through AppExchange and/or integration with external systems
• Deep understanding of Lead, Account, Contact and Opportunity Management
• Good understanding of related business processes like contract management, quoting, and the order/fulfillment cycle
• Excellent problem-solving, critical thinking, customer service, and analytical skills.
• Excellent verbal and written communication skills 
• The ability to summarize and present findings or challenges to all levels of staff and management

Qualifications: BA in Business Administration with 3 years of Experience

• Experience in working cross-functionally with technology, service, operations, marketing and product teams
• Previous experience in process mapping and management
• Solid understanding of Data analysis/Business Research
• Must have a completed Business Admin/Commerce/IT degree
• Advanced Microsoft Visio, and Excel skills with strong data presentation skills 
• Exposure to model building and profit improvement projects will be advantageous
• Experience in working cross-functionally with technology, service, operations, marketing and product teams
• Familiarity with current products and best practices, with the curiosity to stay that way
• Diligent in writing and maintaining documentation and tracking work on issues
• Ability to communicate technical concepts among technical and non-technical audiences

Qualifications: BA in Computer Science with 5 years of Experience

• Experience in configuring and administrating SharePoint Online and related services
• Experience performing migrations from legacy SharePoint environments and file shares to SharePoint online
• Experience writing apps using PowerApps and Flow, Power Automate, or PowerBI
• Ability to configure SharePoint sites, libraries and lists within SharePoint Online
• Support creation, Governance and management of Microsoft Groups and Teams
• Ability to handle issues related to SharePoint Online, OneDrive, Teams, Groups and related services (PowerApps, PowerAutomate, PowerBI)
• Strong working knowledge of SharePoint architecture patterns including all service applications
• Ability to establish trusted connections and shared services between environments
• The ability to transmit requirements into SharePoint/Tenant

Qualifications: BA in Management Information Systems with 7 years of Experience

• Strong working knowledge of Powershell
• Experience developing and using PowerShell to support SharePoint Online and related services
• Experience working with Microsoft Power Platform for app development
• Excellent interpersonal, verbal and written communication skills
• Exposure to Windows Azure IaaS and Office 365/SharePoint Online
• Must have ITIL knowledge and certification
• Assist with migration of other enterprise content management platforms onto SharePoint 
• Ability to train and support the business users in their day-to-day involvement and use of SharePoint
• Ability to troubleshoot and support all aspects of SharePoint online and related services

Qualifications: BA in Software Engineering with 2 years of Experience

• Technical support working experience
• Experience with Coupa (Procurement and Expense), OneSource (Tax Engine), Oracle ERP applications
• Involved in an entire work stream of relevant Cloud Financial applications, and/or completion of one full Oracle Cloud implementation
• Detailed understanding of financial business processes
• Experience creating functional design documents, creating and executing test cases
• Experience creating training documents and implementing training
• Values a diverse and inclusive work environment
• Strong verbal and written communication skills, including presentation skills (MS Visio and/or PowerPoint)
• Solid understanding of change management
• Exceptional interpersonal skills with the ability to build strong relationships and networks with individuals at all levels
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Qualifications: BA in Technology Management with 4 years of Experience

• Experience with programming languages, relational databases, OLAP/dimensional data and SQL.
• Demonstrated use of business intelligence tools, and Cognos 10 
• Experience with Pronto ERP system, Cognos BI tool and Crystal Reports
• Proven ability to plan and implement business improvement
• A high level of integrity and the ability to maintain confidentiality at all times.
• Strong communication skills (written/verbal) good interpersonal skills, and ability to establish effective relationships.
• Ability to translate business requirements into working reporting solutions and or workflows
• Ability to train others, in a training environment or one on one using excellent communication skills.
• Highly organized, ability to prioritize tasks, work under pressure, within constraints of tight deadlines, flexibility of hours both onsite and offsite

Qualifications: BA in Network Administration with 3 year of Experience