• Serve as a subject matter expert and provide support to end users for existing applications and audit requirements.
• Ensure system standards, code and documentation is recent and maintained in a central, and secure repository
• Performing detailed analysis and providing inputs to solution design - identifying, tracking, escalating and/or resolving data and systems issues
• Analyzes Business requirements and creates documentation such as system requirements, data catalogs and user stories
• Works collaboratively with partners and stakeholders in Group Risk Management and multiple IT teams (i.e. source and downstream systems)
• Analyze and review different options for data integration and provide recommendations on the solution
• Assessing and defining the materiality of data quality issues and possible impact to project objectives
• Contribute to data model and system architecture decisions.
• Contribute to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies
• Adhere to enterprise Agile requirements and DevOps methodology in requirements planning, analysis and documentation

Skills: Subject Matter Expertise, Documentation Management, Analytical Skills, Requirements Analysis and Documentation, Collaboration and Stakeholder Management, Data Integration Expertise, Data Quality Assessment, Project Management and Agile Methodologies

• Define user needs, product requirements, use case development, and organizing concept generation provided by the cross-functional team
• Design control documentation throughout the design process including user needs, requirements, verification protocols, product risk, validation protocols, and engineering change orders
• Create customer-facing documentation including user manuals, installation guides, and specification documents
• Translate customer and marketing requirements to design requirements
• Support customer solution definition. 
• Understands and defines requirements for custom solutions for new and existing customers
• Document and explain product and project risk to cross-functional teams
• Lead data gathering and product innovation sessions
• Resourceful in identifying, clarifying, and removing obstacles
• Quick to seek and leverage other resources when presented with obstacles that delay problem resolution
• Commit to learning, gaining feedback, and effectively adapting based on new facts as they present themselves

Skills: Requirements Analysis, Documentation Management, Technical Writing, Customer Requirement Translation, Customer Support, Custom Solution Development, Risk Management, Facilitation and Innovation

• Manage a pipeline of system change requests and issues from initiation to post-implementation verification 
• Work in a fast-paced environment where changing and/or competing priorities are expected due to the nature of the work being completed 
• Troubleshoot issues, query databases, assist in triage, conduct root cause analysis, and assess risk and required escalation points 
• Understand database systems and how data corresponds to system behaviors 
• Facilitate discussions to identify business and data requirements for technical changes 
• Serve as a liaison between business users and various technology groups with the ability to view systems and applications from the perspective of many different personas 
• Create design and document process flows, technical requirements lists, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. 
• Assess business risk, potential severity tests theories and obtain approvals 
• Recommend controls and maintain system protocols by identifying problems and writing/updating procedures 
• Develop and perform system testing Serves as point of contact for business user acceptance testing (UAT), tracks results, triages defects 

Skills: Change Management, Adaptability, Problem-Solving, Database Management, Requirements Gathering, Stakeholder Management, Documentation, Risk Assessment and Control

• Meets and coordinates with all stakeholders to establish project scope, system goals, and requirements
• Develops, analyzes, prioritizes, and organizes requirement specifications, data mapping, diagrams, flowcharts, use cases, activity diagrams and sequence diagrams
• Documents the business processes and produces BPMN diagrams
• Translates technical specification into clear non-technical specifications
• Establishes the list of functional and non-functional requirements of a project.
• Manages the setup and configurations, and deploys the systems.
• Tests the builds on specific hardware and software.
• Defines and executes the testing procedures, and develop test cases to serve the overall quality assurance processes
• Provides technical and user documentation of all processes and training
• Develops and implements maintenance procedures and system health monitoring
• Troubleshoot reported errors and alarms and coordinate with the development team to solve issues

Skills: Stakeholder Engagement and Coordination, Requirement Analysis and Documentation, Translation of Technical Specifications, Requirement Management, System Setup, Configuration, and Deployment, Quality Assurance and Testing, Documentation and Training, Maintenance and Troubleshooting

• Define and implement technical solutions by partnering with vendors or performing in-house development or a combination of both.
• Integrate to the ERP platform and or other applications (on-premise or cloud-based)
• Safeguard the integrity of the application environment by managing the development, testing, and implementation of application functions.
• Develop excellent working relationships with Champion business units, IT staff, vendors and a variety of consultants.
• Maintain and expand knowledge of Infor ERP’s product suite and its future directions.
• Troubleshoot ERP problems and provide Tier 0 and Tier 1 support
• Ensure the appropriate resources are engaged in resolution and follow-up on incidents.
• Participate in the strategic planning and tactical use of the application systems for today and the future.
• Write and maintain documents related to design, implementation, and operating practices.
• Lives the Talon Values, Commitment to My Coworker, and code of conduct
• Provide references for users by writing and maintaining user documentation
• Providing help desk support, training users 
• Contribute to team effort by accomplishing related tasks

Skills: Technical Solution Development, ERP Integration, Application Environment Management, Stakeholder Relationship Management, Product Knowledge, Troubleshooting and Support, Resource Management, Documentation and User Support

• Experience in functioning as a Salesforce business analyst or consultant 
• Experience in Computer Science, Business Information Systems
• Administrator and either Sales Cloud or Service Cloud 
• Detailed knowledge of Salesforce architecture 
• Experience working in an Agile or “modified-Agile” environment 
• Understanding of data and data migration methodologies 
• Strong analytical and problem-solving skills with attention and focus on detail 
• Good communication skills having the ability to adjust presentation based on audience 
• Highly logical thinker who can work in a team and cross-functional environment 
• Experience in business requirements definition and application design of system development in the insurance / takaful industry
• Must have analyzed complex business, data, workflow, and technology issues to support decision making
• Ability to understand the entire system development process and use agile and use case techniques

Qualifications: BS in Information Systems with 3 years of Experience

• Experience with Electronic Master File capabilities and Regulated Content Management
• Passion for creating customer value through innovative technology solutions
• Results-driven, data-driven, entrepreneurial, and action-oriented
• Strong presentation and public speaking skills
• Superior analytical, problem-solving, quantitative, and critical thinking abilities
• Strong people skills to lead collaboration across functions and organizations
• Experience with SaaS enterprise solutions and large clients
• Experience in Drug Development or Clinical trial 
• Experience as an internal consultant understanding needs, assessing options, and making recommendations
• Experience creating data governance guidelines and building compliance
• Capability to handle confidential and sensitive information with discretion
• A history of working in established startups 

Qualifications: BA in Business Administration with 4 years of Experience

• Excellent listening skills, communication skills, and English proficient
• Working knowledge of SAP and Salesforce
• Customer service experience in a support role
• Knowledge of business processes and functions in complex environments
• Experience writing technical communications, including support ticket responses, job aids, user guides, manuals, instructional videos
• Understand technical aspects of browser and database technologies to troubleshoot minor issues and understand who to work with on larger issues or concerns
• Understanding of web-based applications and Tier 1-2 ITIL support
• Familiarity with Learning Management System use and/or administration
• Proactively seek out opportunities for process improvement and assist in delivering solutions
• Be a team player, ask questions, and seek opportunities to grow
• Detail-oriented, self-motivated, enthusiastic, resourceful
• Ability to prioritize and manage multiple tasks. 
• Well organized and proactive.

• Demonstrated experience in the Drinks or Logistics Industry.
• Understanding/knowledge of SAP systems- Sales and Distribution, Materials Management, Logistics Execution Systems, Task Management, Warehouse Management.
• ITIL experience and ideally at least Foundation certification
• Experience in an IT support role and test planning and execution, also of managing 2nd line support processes.
• Broad range of application experience in relevant industries and sectors.
• Able to work on own initiative, allocating and managing priorities of own workload, also a team player and effective communicator.
• Keen to learn and develop skills, works with enthusiasm, energy and drive to achieve targets - demonstrates resilience when things don't go to plan.
• Commitment to achieving things and demonstrates high standards - we are looking for a completer finisher with good attention to detail.
• Experience as a Business Analyst, with sales and marketing automation applications, preferably Salesforce and Marketo, and integration, including cross-functional processes.
• Strong understanding of data hygiene and analytics.
• Experience with marketing lifecycle and demand generation concepts and related processes, including marketing resource management, outbound marketing, activity management, lead scoring, lead nurture, and opportunity management.

Qualifications: BA in Management Information Systems with 5 years of Experience

• Experience in Infor Syteline (CSI) administration 
• Experience in MSSQL and Microsoft Windows Server experience
• Experience in the following or related applications such as SalesForce, PaceJet or another pick/pack/ship integration with CSI, CyberQuery and BI reporting, ConfigureOne, SSRS, or any 3rd party application integrations with CSI
• Experience in a manufacturing environment
• Project management experience is highly recommended
• Strong oral and written communication skills required including understanding, explaining, presenting, and documenting complex technical processes and issues
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities
• Self-motivated and self-directed
• Competency in computer skills such as MS Office and Google applications, spreadsheets, query tools, database systems, and applications
• Knowledge of HR and Financial software and experience configuring them
• Experience with integration platforms/tools (i.e. Workato, Mulesoft, Boomi)
• Experience working within BI tools (custom reporting and configuration)

Qualifications: BS in Finance with 4 years of Experience