• Meet with decision-makers, systems owners, and end-users 
• Define business and operations requirements and systems goals and identify and resolve systems issues.
• Provide oversight as well as serve as the functional and lead during the development, implementation, and testing of highly complex projects 
• Provide an expert level of business process guidance on requirements, concepts, design, realization, and support. 
• Initiate necessary business process re-engineering to have effective and efficient operations. 
• Drive business architecture design (including Business Process) 
• Responsible for leading/facilitating business requirements gathering and determining technical impacts 
• Responsible for the development of system-related documentation
• Develop an extensive understanding of the business unit's function
• Effectively communicates technical issues and solutions in non-technical terms to the business unit

Skills: Stakeholder Engagement, Requirements Analysis, Project Management, Business Process Expertise, Business Architecture Design, Facilitation and Leadership, Documentation Skills, Communication Skills

• Assist with the management of a cross-functional team 
• Help bring awareness of the scope, timeline and readiness tasks required to be compliant with a new system
• Create and manage a consolidated list of Risks, and ensure ownership and mitigation
• Create and manage a consolidated list of interdependencies. 
• Initiate and Lead Gap Assessments between expectations and system specifications
• Partner with a process engineer and lead the cross-functional team through End-to-End Process Mapping
• Create and monitor a cross-functional integrated project plan with clear milestones and dependencies
• Assist in leading Business Readiness Testing before the launch of each module of the system
• Assist with developing and monitoring a cutover plan for each system go-live
• Assist with developing standard templates to capture input from various workstreams
• Develop and deliver awareness training to all stakeholders about the system scope, expectations, impact, and timeline for compliance

Skills: Team Management, Project Coordination, Gap Analysis, Process Mapping, Project Planning, Testing Coordination, Cutover Planning, Training

• Lead for large integrated Patient Services programs
• Function as technology lead and business relationship manager for these initiatives
• Owning integrated project delivery with the support of a project manager
• Plan and oversee multiple technology programs from ideation to completion
• Proactively understand the business tactics and the technology needs of the assigned programs
• Understand both data and technology capabilities already in use across clients
• Recommend appropriate applications for the assigned programs
• Lead the creation of a program roadmap to support the needs of the business
• Ensure alignment between business and technology organizations
• Collaborate across a highly matrixed organization to impact and influence the development of both existing and upcoming technology solutions
• Uses technical consulting skills, expertise, and collaboration to translate business requirements to functional requirements for the technology delivery team

Skills: Program Leadership, Technology Management, Project Management, Strategic Planning, Business Acumen, Data and Technology Proficiency, Solution Recommendation, Stakeholder Alignment

• Responsible for managing the integrated technology programs
• Develop comprehensive project estimates and timelines by soliciting input and collecting feedback from all impacted stakeholders
• Work across IT and business functions to negotiate and secure the availability of resources to meet the demands of the program
• Supervise a matrix team of Project Managers, Architects, Business Systems Analysts, and Programmers
• Interacts well with diverse groups across business and technology functions 
• Maintains strong working relationships with internal and external collaborators
• Effectively work with business functions to drive results
• Makes contributions to identifying overall process and technology improvements
• Responsible for compliance with applicable Policies and procedures
• Work with minimal oversight deliverables and relationships are monitored through periodic reviews

Skills: Project Management, Stakeholder Engagement, Resource Management, Team Leadership, Interpersonal Communication, Collaboration, Problem-Solving, Compliance, Autonomy

• Document system requirements and high-level designs, and prepare specifications for system changes.             
• Responsible for recommending and initiating systems testing.
• Work with end-users, partners, and cross-functional teams to project support, resolve questions, assess needs, and recommend changes.
• Assist in identifying, evaluating, and developing solutions that are cost-effective and meet or exceed business requirements.
• Working with Infrastructure partners to remediate vulnerabilities and document the same in the needed tools
• Working with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Identifying dependencies and assessing change impact for new platform enhancements and system integrations.
• Working with Change Management to plan for releasing application changes
• Leading meetings during all phases of the project to facilitate testing across all involved groups and applications

Skills: Requirement Gathering, Systems Testing Management, Stakeholder Collaboration, Solution Development, Infrastructure Coordination, User Support, Change Impact Assessment, Release Planning

• Experience working on complex CRM or digital initiatives involving Salesforce.com
• Expert-level functional understanding of Sales Cloud, Service Cloud, and Community Cloud
• Ability to build prototypes and live mock-ups to aid with solutions definition and defining salesforce solutions
• Experience working with agile scrum methodology and with UX design professionals
• Knowledge and experience working with Salesforce reporting and analytics capabilities
• Must have Active Salesforce Admin, and CBAP certification
• Strong understanding of Salesforce adoption best practices and how to measure adoption
• Have a functional understanding of Financial Services Cloud 
• Experience working with Web and Mobile application consulting and analysis requirements

Qualifications: BA in Information Systems with 6 years of Experience

• Working experience as a Business Systems Consultant or as a Functional Salesforce.com consultant
• Exposure to DevOps tools (such as Bitbucket and SourceTree) to merge and resolve configuration conflicts in a collaborative project team
• Customer and outcome-focused, with the ability to understand and act based on customers' needs, assess risks, and achieve a valuable result
• Excellent organization, communication, presentation, interpersonal, negotiation, facilitation, influencing, relationship management, and process-driving skills
• Proven leadership skills, and the ability to tactfully bring opinions, comments, and thoughts forward
• Great relationship management with internal clients and peer groups by creating an open and trusting environment
• Facilitate the discovery of alternatives and drive decision-making to closure and action
• Ability to guide a group, recognize issues that need to be dealt with, and ensure everyone is heard
• The ability to gather information by applying approaches or styles applicable to the situation

Qualifications: BA in Business Administration with 3 years of Experience

• Working experience with ERP systems (e.g. SAP) and high-level knowledge 
• Experience with Data Management including data gathering/data harmonization/data models/reporting/analytics
• Working experience in regulated environments like Pharma, MedTech, and Financials
• Good overview of key processes in the pharmaceutical industry.
• Must have Project Management certification (e.g. Prince2, PMI/PMP), SAP certificates, Software validation/Life Cycle management (e.g. GAMP 5)
• Must have IT Service Management certification (e.g. ITIL), and Cloud Foundations certified (e.g. AWS, Azure)
• International business experience (working for multi-national) in project management experience
• Strong experience in engaging with Manufacturing, Quality, or R and D business environments 
• A solid understanding of ERP, accounting/Finance or R and D systems, or planning/forecasting solutions
• Proven track record in business roles like functional application support, architecture, key user roles, project management, etc.

Qualifications: BA in Computer Science with 5 years of Experience

• Strong knowledge of IT hardware (Ends user, Server, and Network Infrastructure assets) 
• Working experience working in IT Asset Management.
• Good to have CMDB experience and the specific business services that it supports
• Proven ability and experience in executing strategic asset management processes successfully
• Strong vendor management and negotiation skills
• Knowledge of IT asset disposition practices
• Good understanding of IT Service Management processes, as well as experience with the Discovery tool
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills
• Good to have IAITAM Certification, such as CHAMP, CSAM, and CITAM.

Qualifications: BA in Management Information Systems with 2 years of Experience

• Working experience using industry-standard ITAM solutions like SNOW Software etc
• Good working knowledge of ITSM systems like ServiceNow and Remedy
• Understanding of common contractual legal terms
• Strong documentation skills with superior attention to detail
• Ability to work in a fast-paced, dynamic environment
• Good understanding of data center infrastructure and end-user technology environments.
• A good understanding of hardware asset management policies, procedures, and best practices
• An understanding of End Point Management systems like SCCM, Workspace ONE, etc.
• Moderate to Advanced experience using MS Excel, Access, SQL and similar tools
• Demonstrate the ability to analyze complex data and present results to business leaders

Qualifications: BA in Data Analytics with 4 years of Experience