Job Summary: 

• Perform daily querying tasks of Distribution interfaces
• Troubleshoot and address production support issues in a timely fashion
• Work closely with users to address and escalate system issues and create specifications and comprehensive test plans
• Implement test plans to ensure the quality of the deliverables to customers
• Troubleshoot application issues and identify root cause
• Follow established coding standards and standard operating procedures
• Work with business associates to system test applications
• Unit test systems and applications and conduct code walkthroughs
• Work independently on assigned projects and tasks, effectively using other resources
• Carry out IT policies and procedures, and develop SQL queries for monitoring and reporting
• Use Java skills to support Mobile Supply Chain aspects of the Oracle WMS

Skills on Resume: 

• SQL Proficiency (Hard Skills)
• Problem-Solving Skills (Soft Skills)
• Communication Skills (Soft Skills)
• Quality Assurance (Hard Skills)
• Analytical Skills (Soft Skills)
• Adherence to Standards (Hard Skills)
• Collaboration Skills (Soft Skills)
• Java Proficiency (Hard Skills)

Job Summary: 

• Support the Site Helpdesk Function lead in ensuring timely responses to Clients for all requests
• Sub-contractor and supplier coordination of site works and delivery in a timely fashion.
• Processing Holiday applications and updating HR Site systems
• Raising Purchase Orders for minor Sub-Contracted works and material supply
• Complete periodic staff timesheet collation and data input for Payroll coordination.
• Support the Administration Team in coordinating site vehicle documentation and registers
• Provide liaison with Head Office and Vendors regarding vendor management and compliance
• Assist the Operational team in updating CMMS systems for Maintenance Tasks
• Maintain stock levels, by carrying out stock checks and ordering processes for Stationery, PPE and consumables.

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Communication (Soft Skills)
• Administrative Proficiency (Hard Skills)
• Procurement and Finance (Hard Skills)
• Time Management (Soft Skills)
• Documentation and Record Keeping (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Skills (Hard Skills)

Job Summary: 

• Understand all the CRM applications supporting the users, their capabilities and limitations.
• Work closely with business users to understand their business needs and translate those into technical requirements within the CRM toolset.
• Review RFCs and partner with the BSA & Developer Teams to provide recommended technical solution design based on user stories and requirements.
• Design and develop and deploy CRM-based solutions to meet business requirements.
• Identify and prioritize requests, create specifications, and manage modifications
• Ensure that proper Change Management and SOX principles are followed in managing the CRM applications
• Guide and direct external resources in system operations, administration, design, development and testing
• Develop and update process documentation as business requirements change
• Provide ongoing support to users, assist in research, and follow up on user requests
• Be an advocate for automation and integration as well as “best practice” solutions. 

Skills on Resume: 

• CRM Application Proficiency (Hard Skills)
• Business Analysis (Soft Skills)
• Technical Solution Design (Hard Skills)
• CRM Solution Development (Hard Skills)
• Request Prioritization (Soft Skills)
• Team Leadership (Soft Skills)
• Documentation and Support (Soft Skills)

Job Summary: 

• Manage call center software including user and role configuration, call flow routing, ACD, IVR and call queue configuration
• Work with end users on configuration change management including developing and supporting test plans
• Act as an ambassador for colleagues by engaging and soliciting feedback that can be used to fortify UC solution.
• Take a proactive approach to adopting the latest UC best practices and tools to align emerging technology with BRP and advance its position in the industry.
• Ensure that BRP continues to be architected in a manner that provides scalability, and high availability, and achieves a 99.9% uptime.
• Play an integral role in mergers and acquisitions by migrating partnered firms to the UC platform
• Ensuring a smooth transition by conducting colleague training and engaging in discussions to identify any possible complications.
• Work with IT and business leaders to explain the benefits of design and architecture transformations.
• Fully support, configure, maintain and upgrade UC platform across all offices
• Mentor and support help desk team on UC issues that are above their technical expertise.

Skills on Resume: 

• Call Center Software Management (Hard Skills)
• Configuration Change Management (Hard Skills)
• Communication (Soft Skills)
• Architecture and Scalability (Hard Skills)
• Mergers and Acquisitions Expertise (Hard Skills)
• Collaboration (Soft Skills)
• Support and Maintenance (Hard Skills)

Job Summary: 

• Overseeing day-to-day support for the reservations system and liaising with technology supplier to follow up and provide quick resolutions
• Working with the group Product Owner and Managing Director on new development and deployments
• Working with the Director of Sales and New Business Development and third-party suppliers and agents on new API connectivity
• Maintaining current API connections through mapping updates and troubleshooting any issues
• Set up and maintain third-party customized booking widgets, and support with product setup-related systems issues
• Working with the finance team to ensure the accuracy and quality of data relating to transactions, invoicing, and data exports
• Monitoring the performance of the reservations system and providing routine reports
• Working with the Head of Operations to set up and deploy new on-tour technologies
• Working with the Head of Marketing on aspects of website development
• Liaising with the Head of Marketing and BI Contractor to maintain and update the data connection to the BI platform
• Maintain systems process manuals and documentation, and provide systems training to team

Skills on Resume: 

• Troubleshooting (Hard Skills)
• Project Management (Hard Skills)
• API Management (Hard Skills)
• System Maintenance (Hard Skills)
• Data Analysis (Hard Skills)
• Technology Deployment (Hard Skills)
• Website Development (Hard Skills)
• Documentation and Training (Hard Skills)

Job Summary: 

• Provide support for existing in-house and 3rd party business applications, microservices, and middleware in a fast-paced, high-transaction
• Perform break-fix analysis on existing code and troubleshoot issues reported via end-users both internal and external systems. 
• Escalate issues to internal and or external third-party application teams when warranted
• Participate in the architectural design and business solution development utilizing a disciplined agile process
• Create documentation for all code fixes, root cause analysis and knowledge base contribution
• Create, update and enhance written processes and documentation with a focus on ease of understanding and completeness
• Participate in change management and incident management processes
• Develop departmental relationships and work alongside business stakeholders and technical product engineering teams
• Participate in on-call rotation, receiving and responding to daytime and after-hours alerts
• Perform after-hours or weekend system maintenance and application support

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Agile Methodologies (Hard Skills)
• Documentation Skills (Hard Skills)
• Incident Management (Hard Skills)
• Interpersonal Skills (Soft Skills)
• Availability and Flexibility (Soft Skills)

Job Summary: 

• Maintain optimal performance of components within a business
• Manage upgrades and configuration changes in production systems and sandbox environments
• Proactively identify issues within an optimized integration as well as manage and respond to relevant internal helpdesk issues
• Manage roles, profiles, sharing rules, workflows, and groups, and facilitate the building of custom reports and dashboards
• Assist with implementing and establishing protocols and procedures to support sustainable administration
• Import data and maintain integrity between manual activities and automation
• Perform maintenance tasks, including diagnostics tests and data hygiene procedures
• Evaluate and facilitate new releases, as well as providing training and support
• Maintain a maintenance schedule and release calendar and advocate activities to support those
• Document system processes, including error reports and changes to the system
• Work with analysts to map system functionality onto business processes and assist with identifying gaps and risks.
• Prepare reports and dashboards about the health of the system to the Business Systems team

Skills on Resume: 

• Systems Administration (Hard Skills)
• Configuration Management (Hard Skills)
• Issue Identification (Hard Skills)
• Salesforce Administration (Hard Skills)
• Process Improvement (Soft Skills)
• Data Management (Hard Skills)
• Release Management (Hard Skills)
• Documentation and Reporting (Soft Skills)

Job Summary: 

• Assist with business system queries from all departments within the company
• Ensuring smooth day-to-day running of the Business Management Support System. 
• Maintain higher-level maintenance of the Business Support System (access rights, new users, security, general ledger account set-up, company settings)
• Provide housekeeping function for the Business Management Support System. GRNI maintenance, clearing POS, corrupt data, etc.
• Carry out monthly rollover routines on the Business Management Support System.
• Provide support in report writing and obtaining data extracts for all departments across the business.
• Ensure accounts cash book, fixed assets, payable, receivables and stock systems are correctly running in tandem with the general ledger
• Ensure the purchase order and invoice approval workflow correctly runs in tandem with the Business Management Support System. 
• Assist with other integrations within the Business Management Support System e.g. BACs, EDI, etc.
• Support new users on Microsoft Great Plains/Work-flow, and make changes to the approval workflow 

Skills on Resume: 

• Business System Query Resolution (Hard Skills)
• System Maintenance (Hard Skills)
• Housekeeping Functions (Hard Skills)
• Rollover Routine Execution (Hard Skills)
• Data Extraction (Hard Skills)
• Integration Management (Hard Skills)
• Financial Systems Management (Hard Skills)
• Workflow Support (Hard Skills)

Job Summary: 

• Support the implementation of Cash Management and Accounts Payable Modules for countries going live
• Act as a liaison between the technical team, business functions, and IT vendor.
• Lead documentation of new business processes, capabilities and functional requirements.
• Provide strategy for module functionality and features deployment, and define testing scenarios, and develop and execute test scripts.
• Develop end-user documentation and training materials, and make recommendations for continuous process improvement 
• Consult in upgrade releases and new projects involving strategy, implementation and support.
• Assist with functional testing of monthly, quarterly and emergency patches
• Assess the impact of patches on training, interfaces, processes, and documentation.
• Provide insights for best practices and adoption of new or changed functionalities.
• Partner with business stakeholders to resolve help desk issues and vendor service requests.
• Create and maintain existing documentation of configurations, test scripts, and functional specs for reporting and integration.
• Assistance in key system processes including month-end, quarter-end and year-end close processes.
• Provide status and issue reports to the Project Manager/client.

Skills on Resume: 

• Implementation Expertise (Hard Skills)
• Communication Skills (Soft Skills)
• Documentation Skills (Hard Skills)
• Quality Assurance (Hard Skills)
• User Support (Soft Skills)
• Consulting and Strategy (Soft Skills)
• Analytical Skills (Hard Skills)
• Issue Resolution and Reporting (Soft Skills)

Job Summary: 

• Administer user accounts and access to Pronto (ERP software system), ICS and related systems.
• Custom report writing/data mining, and develop workflows in software to improve business efficiency.
• Provide technical support locally and international offices on employees’ requests on phones, emails and PC hardware, software, or related issues.
• Assisting in testing, implementation, and training on new equipment and systems.
• Implement, maintain and continually monitor a high level of system security.
• Support existing and project-managed new EDI integrations.
• Providing training and knowledge transfer to relevant stakeholders for new and existing systems.
• Ensure integrity and security of ERP, financial and other systems.
• Assist to develop and enhance Information System policies/procedures manuals/network diagrams.
• Assist with maintenance programs, system upgrades and migrations.
• Identify and resolve issues related to network infrastructure, hardware components, operating systems and business software.
• Maintain data backup, disaster recovery planning and execution.

Skills on Resume: 

• System Administration (Hard Skills)
• Data Mining (Hard Skills)
• Workflow Development (Hard Skills)
• Technical Support (Soft Skills)
• Testing and Implementation (Hard Skills)
• System Security (Hard Skills)
• EDI Integration Support (Hard Skills)

Job Summary: 

• Assisting in driving sales, project and financial management and overall productivity through salesforce process automation.
• Work closely with Leads/Managers (Sales, Marketing, Accounting/ Finance, and Leadership team) in the implementation of new processes related to Salesforce.
• Responsible for building, managing, and maintaining the company’s Salesforce and other Business Systems.
• Maintain and Administer the Salesforce database environment 
• Ensure proper controls and permissions are in place and data quality is paramount at all times
• Act as Point of contact to external consultants who are helping us with system development
• Regularly coordinate with the QA and Process Excellence team and other internal teams 
• Driving automation and process improvements via Salesforce and other associated business systems
• Perform Data Management and cleansing operations to make sure data is current 

Skills on Resume: 

• Salesforce Administration (Hard Skills)
• Process Automation (Hard Skills)
• Project Management (Hard Skills)
• Financial Management (Hard Skills)
• Data Management (Hard Skills)
• Communication (Soft Skills)
• Quality Assurance (Hard Skills)
• Analytical Skills (Hard Skills)

Job Summary: 

• Build reports and dashboards and maintain a solid information architecture within the database across all applications
• Manage license requirements and maintain, update, and verify all user access and permissions
• Coordinate all data, pre-contract/work plans/timelines/programs for other members of the team for the successful completion of the project
• Collaborate with other members of the management/ executive, and accounting/finance team regarding billing schedules, invoices, and fee proposals
• Communicate regularly with IT and QAPE teams to ensure the delivery of high-quality platforms and provide system references and standards 
• Manage and Perform Basic and Advanced Administration Tasks in Applications to support the development and ongoing use of business-related applications
• Report directly to the Head of Operational Excellence/GM-Manila
• Conduct training and system overview during new hire onboarding or any major changes in the system
• Create documentation/how to guide users on the usage of the systems

Skills on Resume: 

• Database Management (Hard Skills)
• Permissions Management (Hard Skills)
• Project Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• Communication (Soft Skills)
• Administration Tasks (Hard Skills)
• Reporting Structure (Soft Skills)
• Training and Documentation (Soft Skills)

Job Summary: 

• Be a key contributor to the information and knowledge management strategy for the product, development and operations teams
• Drafting process flows for technical and business operational requirements
• Compiling manuals and verifying content quality and accuracy for distribution to internal/external stakeholders
• Assisting with CRM portal process follow-ups from sales to close out of opportunity
• Assisting with Daily/weekly/monthly devices’ transactions stats reporting for strategic decision making
• Take ownership of the devices and administrators' loading process on the various systems
• Responsible for custodian of the device keys and key loading process
• Take ownership of the merchant onboarding process by creating depositor user credentials
• Assist with business users on-boarding on the various systems and provide training and user manuals
• Working closely with internal departments and customers to resolve recon and settlement queries
• Identifying and creating efficiencies through process optimization and automation

Skills on Resume: 

• Information Management (Hard Skills)
• Process Flow Drafting (Hard Skills)
• Content Management (Hard Skills)
• CRM Management (Hard Skills)
• Data Reporting (Hard Skills)
• System Administration (Hard Skills)
• Merchant Onboarding (Hard Skills)
• Training and Support (Hard Skills)

Job Summary: 

• Attain deep knowledge of all operational software modules, database structure and points of integration with other applications.
• Creating and maintaining company process and procedure documentation.
• Provide Tier 2 Help Desk support for all operational software users.
• Support business by answering business systems questions, testing new functionality
• Assisting with the implementation of new functionality, and other general inquiries.
• Provide Quantum Power User training, and report and monitorbug reports to vendor partners.
• Developing training materials and documentation for operational software.
• Following up and monitoring process changes to ensure data input is accurate and the change is effective.
• Assist the business with building and maintaining reports, forms and events.
• Demonstrate initiative and job knowledge by suggesting ideas, and discovering new and better ways of accomplishing goals.
• Departmental administration including measuring and reporting progress.

Skills on Resume: 

• Software Proficiency (Hard Skills)
• Documentation Skills (Hard Skills)
• Help Desk Support (Hard Skills)
• Business Systems Knowledge (Hard Skills)
• Training Skills (Hard Skills)
• Bug Reporting and Monitoring (Hard Skills)
• Data Accuracy (Hard Skills)
• Report Building and Maintenance (Hard Skills)

Job Summary: 

• Work under direction to gather business requirements for customization of business systems
• Manage permissions and site creation of SharePoint Online sites.
• Train users on various business systems, provide support to users, maintain proper system access and support end-user technical requests.
• Perform daily administrative and support tasks and assist in maintaining system documentation.
• Monitor, assess, and ensure compliance of business systems with internal IT general controls and external regulatory requirements.
• Create documentation for changes, customization, standards and usage following formal policies, procedures and protocols
• Participate in all internal project planning sessions and team meetings
• Maintains an awareness of new technologies, trends and developments to improve service and create efficiencies within the department. 
• Keeps up-to-date with relevant professional literature and participates in seminars and training workshops
• Responsible for providing service desk support for escalated support issues.

Skills on Resume: 

• Business Analysis (Hard Skills)
• SharePoint Online Administration (Hard Skills)
• User Training and Support (Soft Skills)
• System Administration (Hard Skills)
• Compliance Management (Hard Skills)
• Documentation Skills (Hard Skills)
• Project Participation (Soft Skills)
• Technology Awareness (Soft Skills)

Job Summary: 

• Operate in an F-T-S (Follow the Sun) escalation/resolution of IT incidents and service requests, through the IT helpdesk platform, within a set SLA
• Design and implement solutions that adhere to current best practices to support the systems and services used by the business
• Maintain, administrate and monitor all corporate IT Windows and Linux operating systems, and supporting applications. 
• Administrate licensing, provisioning, and security of internal dev-ops platforms
• Manage automated system configuration, group policy, and maintenance of the corporate SOE
• Administrate and govern disaster recovery systems in alignment with the corporate IT business continuity plan
• Ensure that all operating systems, security suites, and antivirus platforms are maintained and updated
• Engage with internal and external stakeholders to ensure that IT environments deliver business needs effectively

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Solution Design (Hard Skills)
• Operating Systems Administration (Hard Skills)
• DevOps Platform Management (Hard Skills)
• System Configuration and Maintenance (Hard Skills)
• Disaster Recovery and Business Continuity (Hard Skills)
• Security Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Participate in optimization and auditing activities to ensure effective standardization and configuration of business systems 
• Operate within a PCI-compliant environment, with strict adherence to ISO27001 and ISO9001 standards
• Generate and maintain internal records, registers and system documentation
• Contribute and deliver the global Corporate IT strategic plan
• Liaising with external vendors for procurement, warranty, and escalation needs
• Stay current with technology trends, and emerging best practices, and participate in internal training and workshops
• Operate within an ITIL framework, adhering to best practices for service management and delivery
• Engage in the development and deployment of internal projects within the Corporate IT environment
• Perform additional duties in line with the Vix Code of Conduct and directions from the IT Infrastructure Manager

Skills on Resume: 

• Business Systems Optimization (Hard Skills)
• Compliance Management (Hard Skills)
• Documentation Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Vendor Management (Soft Skills)
• Technology Proficiency (Hard Skills)
• IT Service Management (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Provide support and administration for Salesforce and other enterprise business applications.
• Implement and maintain Business Application customizations, perform maintenance and manage reporting
• Contribute to continuous efforts to improve internal business processes 
• Helping identify and implement new business applications, enhancements and system integrations.
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure quality delivery of solutions.
• Stay up to date on platforms’ development and enhancements to understand current functionality.
• Engage with IT Services, IT Operations, IT Infrastructure and third-party vendors to develop solutions and resolve problems.
• Respond to user application issues and enhancements following defined SLAs.
• Assist with integrations across the landscape of Vista business applications, collaborating with internal resources and third-party vendors.

Skills on Resume: 

• Salesforce Administration (Hard Skills)
• Business Application Customization (Hard Skills)
• Maintenance and Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• System Integration (Hard Skills)
• Project Management (Hard Skills)
• Platform Knowledge (Hard Skills)

Job Summary: 

• Design, build, test, document, and deploy high-quality business solutions on the FinancialForce/PSA platform based on industry best practices.
• Advise the business on risks around customizations or alterations to the platform.
• Act as the primary point of contact for FinancialForce application support, managing any escalations to FinancialForce support.
• Review audit reports for FFA and PSA data on a weekly cadence
• Work with the Accounting function on system requirements including billing and revenue recognition
• Manage FRM weekly snapshots for historical and trend reporting, and manage FRM production data
• Communicate and collaborate with other team resources and stakeholders regarding status, technical issues, and creative solutions.
• Research and keep current on FinancialForce/PSA modules, functionality, enhancements, and new releases.
• Communicate trends and future needs from a business perspective to management.
• Work with the business to understand compliance and accounting practice changes such that we can implement them in FinancialForce.
• Manage routine systems admin functions for FinancialForce and PSA, configuration changes to fields, workflows, security/permissions, page layouts, user support, custom objects, custom record types, reports, and dashboards.

Skills on Resume: 

• FinancialForce/PSA Platform (Hard Skills)
• Risk Assessment (Hard Skills)
• Support Management (Hard Skills)
• Audit Report Review (Hard Skills)
• Financial Systems Integration (Hard Skills)
• Data Management (Hard Skills)
• Communication (Soft Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Act as an escalation point for high-priority issues impacting IT applications and systems
• Ensure high-priority issues are communicated and managed effectively.
• Coordinate with a variety of business users to define requirements for business improvement and productivity solutions across IT applications and systems.
• Provide regular reporting to IT leadership, outlining activities, performance, recommendations and improvement initiatives
• Contributing to the overall direction and strategy for IT applications and systems across ALS Global.
• Manage the relationships with vendors to ensure efficient and effective service delivery, escalation of problems and awareness of new applications and system offerings.
• Prepare and ongoing maintenance of documentation relating to the ALS Global IT applications and systems.
• Assist in the updating of the Quality Management System, particularly ensuring standard documentation is used by all
• Participates in the development and implementation of operating policies and procedures.
• Comply with relevant Health and Safety paperwork such as Risk Assessments and Method Statements for office and administrative function tasks

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-Solving Abilities (Soft Skills)
• Project Management (Hard Skills)
• Vendor Management (Soft Skills)
• Documentation Skills (Hard Skills)
• Analytical Skills (Hard Skills)
• Compliance Knowledge (Hard Skills)