Job Summary: 

• Review and improve data quality and integrity of the online system.
• Guide to the IT support desk to enable quick resolution of any issues.
• Proactively manage updates to all parties through to complete resolution.
• Captures desired business outcomes, demands, actions, and plans
• Responsible for Project Management of small to medium-sized projects
• Be a true expert in customer service, who uses this to lead, engage and inspire others. 
• Supports unit, integration and acceptance testing, and the development and delivery of solutions
• Ensure the online customer support system is maintained to include security, performance, interoperability, and reliability.
• Learns organizations, information, systems, policies, processes, metrics, opportunities, challenges, risks, and constraints
• Investigates, identifies, analyzes, and captures business systems, processes, information, and other forms of detailed specifications and requirements
• Translates business requirements to technical specifications and interfaces with other technical staff to design, develop, and maintain solution

Skills on Resume: 

• Data Quality Management (Hard Skills)
• IT Support Management (Hard Skills)
• Communication and Updates (Soft Skills)
• Business Analysis (Hard Skills)
• Project Management (Hard Skills)
• Customer Service Leadership (Soft Skills)
• Testing and Solution Delivery (Hard Skills)
• System Maintenance and Security (Hard Skills)

Job Summary: 

• Manages and coordinates product development tasks relative to lending software applications
• Serve as technical liaison for all lending employees and vendors
• Works closely with stakeholders to consistently initiate and drive product enhancements and efficiencies, including process changes and SOPs
• Evaluate and resolve technical feasibility, design optimization, and production issues
• Communicate process changes, enhancements, and modifications to internal and external customers.
• Documents system standards and ensure adherence by the Bank
• Identify opportunities to increase efficiency while remaining compliant
• Responsible for the development of employee training compliance modules.
• Lead initiatives and communication campaigns within the assigned area of business to reinforce compliance activities.
• Act as a team lead and provide direction to less experienced Business System and Compliant Specialists.

Skills on Resume: 

• Product Development Management (Hard Skills)
• Technical Liaison (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Problem Solving (Hard Skills)
• Communication (Soft Skills)
• Documentation (Hard Skills)
• Efficiency and Compliance (Hard Skills)
• Training Development (Hard Skills)
• Leadership (Soft Skills)

Job Summary: 

• Take the lead on business system projects such as the company website, SharePoint, office 365, EWM, etc. 
• Represent the company to follow the AC group system project, either a new system setup or system transfer and change. 
• Work together with all teams in regional DC to implement changes and organize training for the users.
• Understand the business process, and needs, support the business department in KPI result analysis in an efficient way
• Support operation with good report and analysis tools, develop and maintain the data warehouse.
• Communicate with internal/external system program suppliers, troubleshoot, change request status follow to close.
• Interact with Service centers and different divisions to come to an integrated process.
• Provide a solid interface between logistic operations and the required support.
• Cooperate with IT support to ensure the company IT policy is executed to ensure IT safety. 
• Contact the internal IT auditor to find variances and potential risks. 
• Give a proposal to DC management for awareness of the IT situation, and seek improvement.

Skills on Resume: 

• Project Management (Hard Skills)
• Systems Integration (Hard Skills)
• Business Process Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• Reporting and Analytics (Hard Skills)
• Communication and Collaboration (Soft Skills)
• IT Governance and Compliance (Hard Skills)
• Strategic Thinking (Soft Skills)

Job Summary: 

• Responsible for managing the Company's Internal Business Systems user support ticket management system.
• Responsible for the running and resolution of daily interface (IDOC) errors for all systems of responsibility MES & SAP.
• Work with end users to resolve open issues and queries about the system applications MES and SAP.
• Work with multiple internal and external process teams to perform root cause analysis and resolutions on issues and Change requirements.
• Provide metrics on system issues and performance.
• Provide detailed application support and work with applications for expert support to MES-enabled departments.
• Act as the MES, Master Data, and SAP Support Specialist contact within Manufacturing, NPI and Supply Chain domains.
• Implement opportunities for continuous improvement of the MES and SAP application system.
• Writing and maintaining SOPs and WIs for MES and SAP Operation, Quality and partner systems.
• Work closely with the business teams on-site on projects requiring MES, Master Data and SAP systems design, build, test and support.

Skills on Resume: 

• Technical Proficiency in MES and SAP (Hard Skills)
• User Support and Ticket Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Metrics and Performance Reporting (Hard Skills)
• Application Support and Expertise (Hard Skills)
• Manufacturing, NPI, and Supply Chain (Hard Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Develop mitigation plans for vulnerability assessments of Business Application systems
• Post evidence for CIP standards to Appian of Business Application systems
• Responsible for baseline SCADA assets and documents in Tripwire
• Responsible for annual GAP analysis support for SCADA Systems
• Leads the development, implementation, and maintenance of a NERC CIP standards compliance framework.
• Monitor transmission or distribution operations to ensure compliance with national, regional and local CIP regulations.
• Applies Subject Matter Expertise (SME) in Business Application, EMS, SCADA or ADMS systems
• Lead company response to NERC CIP regulatory data requests, investigations, compliance and regulatory audits and customer inquiries.
• Provides expertise and training on self-reporting, root cause analysis, and the development of mitigation plans.
• Respond to ad hoc requests from other lines of business to consult with them on compliance-related matters.

Skills on Resume: 

• Mitigation Planning (Hard Skills)
• CIP Standards (Hard Skills)
• Asset Management (Hard Skills)
• GAP Analysis Support (Hard Skills)
• NERC CIP Standards Compliance Framework (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Regulatory Response and Training (Hard Skills)

Job Summary: 

• Lead and facilitate the analysis, design, development, testing and deployment of new projects that enhance the ERP systems
• Consult with business users to identify wants, needs, and/or issues, and help deliver technology solutions that solve their business needs.
• Provide process and technical leadership assistance in streamlining business processes
• Document requirements and identify opportunities for improvements based on available system functionality and best practices.
• Provide day-to-day support for multiple Sage 300 environments by interacting with business resources 
• Lead the implementation efforts associated with new applications and/or enhancements to existing applications
• Lead the development of new reports and/or enhancements to existing reports
• Provide operational support such as troubleshooting end-user issues and perform ongoing administration support.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality/reports
• Responsible for providing training to end users, identifying and resolving application errors and security risks
• Develop reports using Microsoft Power BI, develop and maintain end-user documentation

Skills on Resume: 

• ERP Systems Knowledge (Hard Skills)
• Consultation Skills (Soft Skills)
• Process Optimization (Hard Skills)
• Requirements Gathering and Documentation (Hard Skills)
• Technical Support (Hard Skills)
• Implementation Leadership (Soft Skills)
• Report Development (Hard Skills)
• Training and Documentation (Soft Skills)

Job Summary: 

• Provide level 1 response questions from internal and external partners.
• Recommend enhancements based on experience in the systems and feedback from users.
• Partner with Business Analysts to develop BRS Documentation establishing the technology requirements for enhancements.
• Partner with GTM Systems UAT testing team to develop testing scenarios for user acceptance Testing, establish test control and execute testing.
• Develop email templates and cadences on the requirements brought forward by internal partners.
• Aid in the design and produce reporting and analysis.
• Provide reporting to Sales Operations leadership relating to adoption and use.
• Assist in troubleshooting and user problems, and manage all aspects of user accounts and access rights.
• Responsible for monitoring and improving data quality, supporting and resolving user access or data entry issues.
• Maintain and update CLM/C4C master data and manage data rules.

Skills on Resume: 

• Customer Service Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Documentation Skills (Hard Skills)
• Testing Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Data Management Skills (Hard Skills)

Job Summary: 

• Responsible for the entire life cycle of qualitative research projects
• Monitor research platforms to process, troubleshoot and resolve issues
• Elevates user needs, defines technical problems, and works with leadership and programming staff to determine solutions
• Support the processing, weighting and delivery of survey data sets
• Provide Electronic System Compliance expertise regarding the revision of Allergan DH/DI standards 
• Provide recommendations regarding DH/DI training materials.
• Leading and participating in continuous improvement initiatives
• Participating in department initiatives and projects.
• Provides support for defining quality assurance reporting system requirements, process improvements, efficiency and innovation
• Identify Training Opportunities and partner with Sales Operations Leaders and Go-to-market systems team to promote ongoing learning related to systems.

Skills on Resume: 

• Qualitative Research Management (Hard Skills)
• Research Platform Management (Hard Skills)
• User Needs Analysis (Hard Skills)
• Survey Data Management (Hard Skills)
• Electronic System Compliance (Hard Skills)
• Training and Development (Hard Skills)
• Continuous Improvement (Soft Skills)
• Quality Assurance Reporting (Hard Skills)

Job Summary: 

• Responsible for CLM/C4C system implementation and management
• Identify and develop lead management processes, data integration and business processes by working with corresponding business leads.
• Work with the marketing department to implement new communication tools and campaigns.
• Work with sales and marketing leads to develop sales campaigns to be executed through CLM/C4C
• Create daily, monthly, and quarterly business KPI reports to measure sales and marketing progress.
• Develop reports to monitor and improve data quality and dashboards that are leveraged 
• Improve the efficiency and effectiveness of the sales and marketing organization.
• Analyze data and provide insights and reports for special projects, issues/opportunities and planning cycles.
• Develop documentation of business/system process flows and business/system policies.
• Provide training support for the CLM/C4C platform and develop training materials and tools.
• Work closely with the Global IT team to develop and configure the CLM/C4C system to meet the business needs of sales, service, finance and marketing users on an ongoing basis.

Skills on Resume: 

• CLM/C4C System Management (Hard Skills)
• Lead Management Process Development (Hard Skills)
• Marketing Communication Tools (Hard Skills)
• Sales Campaign Development (Hard Skills)
• KPI Reporting (Hard Skills)
• Data Quality (Hard Skills)
• Sales and Marketing Optimization (Soft Skills)
• Data Analysis and Reporting (Hard Skills)

Job Summary: 

• Recommend and implement business process changes and system solutions based on the application of process improvement methodologies, best practices, and inputs from corporate and domestic stakeholders.
• Partner with IT to design and implement partner management-related systems and solutions (including apps, and mobile solutions)
• Develop and maintain Tableau reports for reviewing and managing industrial partner performance (commercial and other KPIs)
• Utilize business intelligence and business analytic solutions to provide meaningful insights for sales and business development
• Ensure consistency across partner-related reporting by taking stewardship of relevant data sets such as meta-data for partner accounts
• Identifying key customers of partners, Learning Management Systems, incentive and compliance programs
• Coordinate and execute training and change management on processes and systems
• Coordinate annual business planning and contract administration for distributors and Solution Partners
• Provide coordination support for local partner sales-related activities (including the SIPEC customer event managing system)
• Support the implementation of the industrial distributor and Solution Partner programs and/or policies
• Responsible for supporting the resolution of non-sales-related issues

Skills on Resume: 

• Process Improvement Methodologies (Hard Skills)
• Business Process Analysis (Hard Skills)
• System Solutions Implementation (Hard Skills)
• Data Visualization (Hard Skills)
• BI Analytics (Hard Skills)
• Data Management (Hard Skills)
• Contract Administration (Soft Skills)

Job Summary: 

• Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in the ticketing system (Jira)
• Manage, track and provide solutions to reported issues, and seek supervisor direction and guidance
• Develop documentation for identified business scenarios, processes and procedures in a collaboration system (Confluence)
• Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems
• Coordinate meetings or trainings between the department and end users
• Works with system administrator to support authorizations and system configuration requirements
• Assist in the review of job logs and take appropriate action to resolve issues
• Maintain an Electronic Systems Administrator program to comply with the requirements of the FDA, EU ISO 13485:2003, and other relevant regulatory bodies for the site.

Skills on Resume: 

• Call Support Skills (Soft Skills)
• Ticketing System Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Documentation Skills (Hard Skills)
• System Knowledge (Hard Skills)
• Communication (Soft Skills)
• Collaboration (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Perform Electronic System Data Lifecycle Management activities such as Data Backup and Restore, Data Archiving and Migration.
• Performing User Account Provisioning/Deprovisioning for stand-alone systems, as well as subsequent User Access Period Reviews.
• Perform Disaster Recovery Testing and System Recovery, as well as apply OS Updates/Patches.
• Collaborate with Local BT Teams and Information Security Organizations in terms of monitoring and response to vulnerability scans.
• Ensure Electronic System Compliance and Governance
• Perform Audit Trail Management and Review, and System Periodic Reviews.
• Provide SME input in terms of RCA, CAPA and Change Controls.
• Maintain Electronic System Inventory Management
• Responsible for Audit and Inspection Support
• Support New Projects (Electronic Systems), as well as corporate initiatives

Skills on Resume: 

• Electronic System Data Lifecycle Management (Hard Skills)
• User Account Management (Hard Skills)
• Disaster Recovery and System Maintenance (Hard Skills)
• Communication (Soft Skills)
• Compliance and Governance (Hard Skills)
• Audit Trail Management (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Responsible for managing the Company's Internal Business Systems user support ticket management system.
• Responsible for the running and resolution of daily interface (IDOC) errors for all systems of responsibility MES and SAP.
• Work with end users to resolve open issues and queries about the system applications MES and SAP.
• Work with multiple internal and external process teams to perform root cause analysis and resolutions on issues and Change requirements.
• Provide metrics on system issues and performance, and KPI generation.
• Provide detailed application support and work with applications for expert support to MES-enabled departments.
• Act as the MES, Master Data, and SAP support specialist contact within Manufacturing, NPI and Supply Chain domains.
• Implement opportunities for continuous improvement of the MES and SAP application system.
• Writing and maintaining SOPs and WIs for MES and SAP Operation, Quality and partner systems.
• Work closely with the business teams on site projects requiring MES, Master Data and SAP systems design, build, test and support.

Skills on Resume: 

• MES and SAP (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Communication (Soft Skills)
• Metric and KPI Tracking (Hard Skills)
• Continuous Improvement (Soft Skills)
• SOP Development (Hard Skills)
• Project Management (Hard Skills)
• Supply Chain (Hard Skills)

Job Summary: 

• Provide level 1 response questions from internal and external partners.
• Identify Training Opportunities and partner with Sales Operations Leaders and Go-to-market systems team to promote ongoing learning related to systems.
• Recommend enhancements based on experience in the systems and feedback from users including rationally recommending one enhancement over another.
• Partner with Business Analysts to develop BRS Documentation establishing the technology requirements for enhancements.
• Partner with GTM Systems UAT testing team to develop testing scenarios for user acceptance Testing, establish test control and execute testing.
• Develop email templates and cadences on the requirements brought forward by internal partners.
• Responsible for aiding in the design and production reporting and analysis.
• Responsible for providing reporting to Sales Operations leadership relating to adoption and use.

Skills on Resume: 

• Technical Aptitude (Hard Skills)
• Training and Development (Soft Skills)
• Analytical Thinking (Soft Skills)
• Communication Skills (Soft Skills)
• Requirements Gathering (Hard Skills)
• Quality Assurance (Hard Skills)
• Content Creation (Soft Skills)
• Reporting and Analysis (Hard Skills)

Job Summary: 

• Responsible for the entire life cycle of qualitative research projects
• Maintain calendar, screen/recruit potential participants
• Elevates user needs, defines technical problems
• Works with leadership and programming staff to determine solutions
• Support the processing, weighting and delivery of survey data sets
• Assists with preparing reports for application support regarding problems. 
• Monitors support tickets and reviews with technology support 
• Monitor sample quotes, liaison with the technology team, schedule participants, and research platforms to process, troubleshoot and resolve issues
• Provides support for defining quality assurance reporting system requirements, process improvements, efficiency and innovation

Skills on Resume: 

• Project Management (Hard Skills)
• Organizational Skills (Hard Skills)
• Recruitment and Screening (Hard Skills)
• User-Centric Approach (Soft Skills)
• Communication (Soft Skills)
• Data Management (Hard Skills)
• Problem-Solving Abilities (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Manage the framework contract management system we apply to the large number of framework contracts
• Support the application and development of ISO9001-certified quality management system with the team.
• Develop the procedures and protocols applied to research and analysis on data collection and analysis, data protection, report production, etc.
• Support the capture and dissemination of learning and good practice in project delivery.
• Support the management team of public policy business in the effective management of the business.
• Provide some opportunities for contributions to client project delivery, such as supporting the set-up and planning of new projects.
• Provide day-to-day operational support for the ERP system in collaboration with the development team and other business units throughout the organization.
• Work directly with external clients and internal users to translate user stories into technical requirements documents.
• Work with external vendors to ensure the technical requirements documents are quoted and delivered appropriately and on time
• Assist in developing and testing interfaces between various external systems and Innowave-owned systems to ensure the continuity of business processes.

Skills on Resume: 

• Contract Management (Hard Skills)
• Quality Management (Hard Skills)
• Data Management (Hard Skills)
• Knowledge Management (Hard Skills)
• Business Management (Hard Skills)
• Project Support (Hard Skills)
• ERP System Management (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Supports district business information systems in all areas including maintenance, testing, upgrades, conversions, integrations and others
• Provides project management for business information system upgrades, implementations, and improvements for multiple projects.
• Provides requests, updates, and concerns to the Business Office leadership. 
• Also, performs analytical and advisory functions with solutions and recommendations concerning business processes and information systems.
• Works with business information systems’ customers to define processes, procedures, best practices, reporting, and data analysis needs. 
• Identifies opportunities for improvement and develops process improvements and automation.
• Provides training for staff to better utilize data analysis tools and develops user guides and training materials for data extraction.
• Provides guidance, performs troubleshooting, and supports functional subject matter experts in resolving system problems. 
• Develops custom reports and graphs to create table-based displays and interactive dashboards using business intelligence data analytic and visualization software and visualization techniques to create, explore and analyze relational databases.

Skills on Resume: 

• Business Information Systems (Hard Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Training and Documentation (Hard Skills)
• Technical Expertise (Hard Skills)