Job Summary: 

• Lead the local IT Operations and Support functions, and work with all department heads on requested projects
• Seek information needed to identify inefficiencies and implement improvements to processes and systems.
• Manage local supplier relationships to ensure the quality of IT Service delivery
• Ensure adherence to and propose enhancements of, the defined IT service management operations, policies, procedures and KPIs
• Identify and manage IT/operational problems and own resolution of these problems
• Mentor Business Systems Analysts and other team members in the areas of Project Management, Business Systems Analysis, training, and support.
• Keep abreast of industry trends, best practices and emerging technologies and how they may benefit the company
• Work collaboratively and strengthen relationships with Domestic and International functional and technology teams
• Manage local Annual Operating Plan (Budget) and forecasting process, reporting to Finance/IT leadership
• Ensure local software ownership/licensing records are maintained and that the introduction of any new software follows agreed processes for testing and installation.   

Skills on Resume: 

• Leadership (Soft Skills)
• Analytical Skills (Hard Skills)
• Supplier Management (Hard Skills)
• IT Service Management (Hard Skills)
• Problem Solving (Hard Skills)
• Mentoring and Training (Soft Skills)
• Industry Knowledge (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Provide project management oversight over infrastructure projects relating to all company systems with an emphasis on Entrata, IT, and BI platforms.
• Responsible for the architecture, implementation, and administration of data warehouse and repository technical environments.
• Identify, define, implement and optimize internal business processes, to automate as much as possible with technology and BI.
• Own and manage the Systems help desk and vendors that provide third-party support.
• Address a wide variety of user issues, including property system software (Entrata) and settings problems. 
• Work with vendors to address hardware failures and network issues.
• Conduct product research, analyze information, and offer recommendations to solve business problems related to Entrata systems and IT platforms.
• Ensure timely support of configuration changes, data quality within the systems and responsible for timely delivery of operational metrics and business KPIs.
• Ensure appropriate access and capabilities are enabled to support the strategic needs of the organization.
• Assess the information system's results by auditing their application and results.
• Complete administration tasks for completion of new hires/exit alerts

Skills on Resume: 

• Project Management (Hard Skills)
• Data Warehouse Management (Hard Skills)
• Process Optimization (Hard Skills)
• Vendor Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Research and Analysis (Hard Skills)
• Metrics and KPI Management (Hard Skills)
• Access Control and Security (Hard Skills)

Job Summary: 

• Partner with business groups to understand their business needs and develop plans to enhance applications and reports
• Manages the administration, support, and training for business applications.
• Day-to-day supervision of Business Systems Analysts and other MIS team members.
• Provide Project Management of various business information systems projects.
• Provide technical and functional support for several business and reporting applications
• Research and resolve problems, support scheduled activities and recommend solutions or alternate methods to meet requirements.
• Produce requirements documentation and technical specifications for enhancements to various business applications. 
• Work with 3rd party vendors to develop and implement these enhancements.
• Works with application developers and the MIS Director to set technical directions for business applications and maintenance initiatives.
• Understand how data flows within various systems to provide input on requirements for databases
• Acquire a strong working knowledge of all related data models to ensure that performance is optimal

Skills on Resume: 

• Business Analysis (Hard Skills)
• Management and Supervision (Soft Skills)
• Project Management (Hard Skills)
• Technical Support (Hard Skills)
• Research (Hard Skills)
• Documentation and Specification (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Direction Setting (Hard Skills)

Job Summary: 

• Manage the full application life cycle including Requirements Gathering, Architecture, Development, User Acceptance, Roll Out, and Support.
• Create a technology-to-business feedback loop with other leaders, helping to make iterative improvements to business processes.
• Interviews, selection, performance management and employee development (i.e., coaching, identifying training needs, etc.).
• Maintain excellent documentation and team processes, and manage third-party system integrators
• Drive the prioritization discussions of required functionalities and product features in close alignment with the business colleagues
• Collaborate with internal customers, IT colleagues and other stakeholders 
• Identify user requirements, assess available technologies, recommend, and implement timely solutions
• Interprets a variety of disparate business needs and potential alternatives, and translates these into clear and comprehensive business requirements
• Communicates rationale behind business objectives and decisions to enhance engagement of stakeholders.
• Review business plans, projects, and operational issues with the team.
• Ensures that the team can provide appropriate coverage for all core services and that there are no single points of failure.

Skills on Resume: 

• Project Management (Hard Skills)
• Business Analysis (Hard Skills)
• Team Management (Soft Skills)
• Process Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Strategic Thinking (Soft Skills)
• Decision Making (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Combine forces with key employees to detect and fulfill functionality that provides operational improvements
• Unite with ERP system vendor to resolve issues related to the use or functionality of the ERP system
• Responsible for director of implementation of ERP systems and its modules within the organization
• Manage various organization employees to amply train on processes and procedures of ERP
• Work together with various business stakeholders to roll out new processes, functionality, and ongoing process improvements to the systems
• Responsible for interval status reporting to senior leadership
• Project and oversee the execution of implementation projects, including day-to-day risk management, issues, and project management
• Executive of the development and advancement of ERP technical instructions and user documentation
• Uphold oneself as the point of escalation for any issues related to requests across the enterprise
• Researching and resolving day-to-day issues related to the system or processes, and the ERP systems

Skills on Resume: 

• Project Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• ERP System Knowledge (Hard Skills)
• Training and Development (Soft Skills)
• Communication (Soft Skills)
• Problem Solving (Hard Skills)
• Leadership (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Take responsibility for the Group’s core business systems, including selection, implementation, administration, and development
• Analyze business operations, integrate Group-level ERP and related applications, and make technology recommendations to key executives.
• Plan and oversee the release of upgrades and enhancements to systems
• Work with Heads of Departments to implement relevant regulatory and legislative changes in a timely fashion.
• Use relationship development skills, building effective partnerships with IT suppliers while ensuring that all parties align on strategic development opportunities.
• Develop strong working relationships with all departments within the business at various levels.
• Pro-actively contribute to the continuous improvement of technology/business processes
• Take responsibility for developing, monitoring, and managing SLAs
• The role will require occasional work outside of normal business hours to support the business in global regions.
• Ensure consistent implementation of application requirements across all projects based on best practices and/or existing corporate standards.
• Ensure that all interactions and engagements with vendors are carried out with the highest ethical and professional standards

Skills on Resume: 

• Business Systems Management (Hard Skills)
• Business Analysis (Hard Skills)
• Project Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• SLA Management (Hard Skills)

Job Summary: 

• Evaluate financial system design, provide recommendations, and implement improvements
• Project management (including) requirements gathering, development, and appropriate testing
• Lead various workstreams for continual improvement the ERP
• Working with departments leads to designing system solutions and managing user group securities
• Perform user training/recordings to assist users with utilization of different areas of the system
• Provide first-line support and coordinate with 3rd party consultants to resolve system issues
• Communicate and educate teams on system and workflow changes
• Review validation reports to ensure data flow and system performance are optimal
• Manage user access permissions and ensure segregation of duties

Skills on Resume: 

• Financial System Design Evaluation (Hard Skills)
• Project Management (Hard Skills)
• ERP Workstream (Hard Skills)
• System Solution Design (Hard Skills)
• User Training and Support (Soft Skills)
• Technical Support Coordination (Soft Skills)
• Communication (Soft Skills)
• Data Validation (Hard Skills)

Job Summary: 

• Provide leadership and support in the operation of relevant applications and platforms 
• Develop short, medium, and long-term plans to achieve strategic objectives.
• Bridge the gap between business and technology across various levels of the company.
• Lead and execute with a strategic mindset helping the company realize the benefits of new technologies
• Manage a team of IT professionals including Interviewing, Hiring, Training, Mentoring, Coaching, Support and Discipline
• Lead resources across multiple locations and timezones to deliver services in alignment with relevant strategic objectives and MMSG corporate values
• Demonstrate a strong sense of ownership in service delivery and work to instill similar behaviors throughout the team
• Provide leadership within the team to align, where reasonable and relevant, with the Principles of Agile Software Development
• Work with resources and stakeholders both inside and outside the team to maintain a program of continuous improvement activities
• Align with core Agile principles around ongoing evolution and “Test and Learn” approaches to maximize team and broader business outcomes
• Maximise efficiency using contemporary best practice approaches including the implementation of pervasive automation throughout the lifecycle

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Business-Technology Alignment (Soft Skills)
• Strategic Execution (Hard Skills)
• Team Management (Soft Skills)
• Global Team Leadership (Soft Skills)
• Agile Leadership (Soft Skills)
• Efficiency and Automation (Hard Skills)

Job Summary: 

• Project and change leadership for various transformation projects with a focus on key business systems
• Product ownership for a solutions portfolio (including 2nd/3rd level support typically with involvement of 3rd party vendors)
• Take responsibility for the management and monitoring of vendor SLAs
• Take responsibility for business partnerships to solve problems and drive innovation
• Continuous improvement of methodologies, tools/solutions and processes including Solution Delivery Framework
• Leadership and development of a successful Business Systems Team
• Provide requirement inputs during technical design sessions, review design deliverables for consistency and as a source of requirements
• Ensure that the project team has a clear understanding of functional requirements and business expectations
• Work with QA teams to develop testing strategy, and test plan, identify test cases and participate in UAT
• Conduct training sessions for a product or an implementation
• Create product documentation and training material including user manuals

Skills on Resume: 

• Project and Change Leadership (Hard Skills)
• Product Ownership (Hard Skills)
• Vendor Management (Hard Skills)
• Business Partnership and Innovation (Soft Skills)
• Continuous Improvement (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Requirement Gathering and Review (Hard Skills)
• Testing and Training (Hard Skills)

Job Summary: 

• Serves as a liaison between development teams and the internal/external customer or end user
• Follows an established requirement-gathering process to identify requirements
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
• Obtain the big picture of the product and release vision, understand current business processes and define future business processes
• Work with multiple simultaneous projects by identifying requirements, facilitating change management, impact analysis, supporting execution team
• Engage stakeholders, facilitate workshops, conduct client interviews to define business goals and elicit business requirements
• Prioritize requirements collaboratively with business stakeholders, UX and technology disciplines
• Define and document business requirements, functional requirements and process flows/modeling
• Determine documentation needs based on the project requirements and manage the documentation efforts
• Collaborate with the Creative team and ensure that User Experience and Visual Design align with Functional Requirements

Skills on Resume: 

• Communication Skills (Soft Skills)
• Requirement Gathering (Hard Skills)
• Documentation (Hard Skills)
• Testing and Quality Assurance (Hard Skills)
• Business Process Analysis (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Requirements Prioritization (Soft Skills)

Job Summary: 

• Take responsibility for IT business teams and project management
• Act as a liaison between departmental end-users and IT staff in the analysis, design, functional configuration, testing, and maintenance of SAP and other business applications
• Manage and mentor the IT business system team, fostering a culture of quickly responding to business needs with high-quality solutions
• Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users.
• Track and document changes in complex functional and business specifications and write detailed procedures that end-users can easily understand.
• Take responsibility for Business Analysis/Business Process Management, Business Application Support
• Identify opportunities for improving business processes in partnership with process owners and management
• Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems and ensure that the system design fits the needs of the users.
• Provide technical assistance in training, mentoring, and coaching professional and technical staff
• Analyze issues and manage the escalation to the appropriate IT support teams.

Skills on Resume: 

• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Leadership and Mentoring (Soft Skills)
• Business Analysis (Hard Skills)
• Technical Proficiency (Hard Skills)
• Documentation Skills (Hard Skills)
• Problem-solving Skills (Hard Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Manage a team responsible for designing and implementing internal applications that support supply chain and finance-related business processes.
• Work across cross-functional teams and influence decision-making to implement a technical strategy.
• Partner with internal business teams and operations teams to develop long-term systems delivery roadmaps.
• Develop and manage the team to ensure consistent delivery with repeatable quality and predictability with a high degree of customer satisfaction.
• Defining the system mechanisms required to adequately monitor data
• Identifying the requirements on systems to accommodate the new services /offers being introduced
• Participating in projects where implementation data needs to connect and flow with other systems
• Understanding the importance of change management to facilitate the transition to new technology and processes. 
• Develop user procedures, guidelines, process maps, training materials and documentation for end users.
• Contributing to BPI initiatives to review, assess and recommend improvements to current processes, user experience, and innovative solutions.

Skills on Resume: 

• Team Management (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Business Acumen (Soft Skills)
• Customer Satisfaction (Hard Skills)
• System Monitoring and Analysis (Hard Skills)
• Change Management (Soft Skills)
• Documentation and Training (Hard Skills)
• Business Process Improvement (Soft Skills)

Job Summary: 

• Working with business representatives to capture their data needs
• Rationalizing and making suggestions to businesses on new approaches to meet their data needs
• Translating business data needs into the functional design of data capture and data movement mechanisms across systems
• Acting as product owner for a central Implementation system (Planview)
• Maintaining a data dictionary for that central Implementation system and how it interacts with other systems
• Working with multiple product owners for other systems to contribute to the functional design of systems and data flows that meet business needs. 
• Gaining an understanding of the role of each system in the implementation tool ecosystem
• Working with product teams to define optimal data flows and the mechanisms required to keep consistency across systems and data in sync.
• Ensuring Implementation data in systems is coherent and structured in a way to enables and facilitates portfolio management

Skills on Resume: 

• Communication Skills (Soft Skills)
• Analytical Thinking (Hard Skills)
• Functional Design (Hard Skills)
• Product Ownership (Hard Skills)
• Data Management (Hard Skills)
• Collaboration Skills (Soft Skills)
• Systems Understanding (Hard Skills)
• Problem-Solving Abilities (Hard Skills)

Job Summary: 

• Manage multiple teams in one or multiple critical portfolio areas, set vision, strategy, and objectives.
• Demonstrate thought leadership in providing insight to the business domain on scalable solutions aligned to strategy and architecture.
• Lead systems application landscape and architecture of innovative solutions to automate and scale business systems.
• Organize and manage project teams to drive predictable delivery. Integrate third-party products into an ERP system.
• Lead teams that participate in end-to-end system implementation of transformative initiatives and projects
• Analyze and identify software problems, communicate software problems to the vendor or technical staff 
• Determine the appropriate course of action and ensure the solution is implemented.
• Coordinate work of others to ensure that user system requirements and workflow details are being followed.
• Provide analytical assistance to technical staff during the development of new applications, correction of software problems and report writing.
• Coordinate departmental activities with other District offices and administrators and assist in requesting departments.
• Prepare annual operating budget recommendations for the department and implement and monitor assigned budgets.

Skills on Resume: 

• Team Management (Soft Skills)
• Vision and Strategy Development (Soft Skills)
• Architecture and Innovation (Hard Skills)
• Project Management (Hard Skills)
• Integration Expertise (Hard Skills)
• Problem Analysis and Resolution (Hard Skills)
• Requirement Coordination (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Plan, direct, and evaluate the operational and personnel activities of assigned units/functions
• Oversee activities associated with of the Business Systems department
• Provide specialized expertise and support for those applications as project manager. 
• Coordinate installation and upgrade of any hardware, operating software or peripherals with systems administration and network staff
• Develop and review statement of work, request for proposals or information, memorandum of understanding, and data sharing agreements 
• Communicate and collaborate with various financial and human resources areas and their end users 
• Provide enhanced application and service delivery, workflow, business process assistance, software project development, and customer satisfaction.
• Develop, review and maintain operational and project detailed documentation and procedures using specified templates
• Develop and maintain project and operational schedules 
• Executing project work plans and specifications, conducting and documenting meetings
• Managing milestones, reporting status, coordinating software development activities and holding post-activity examinations of processes and projects.

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Technical Expertise (Hard Skills)
• Project Management (Hard Skills)
• Contract Management (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Documentation and Procedures (Hard Skills)
• Time and Task Management (Soft Skills)

Job Summary: 

• Evaluate and recommend innovative software solutions, perform needs assessments
• Provide implementation and maintenance support to end-users at all levels within the organization.
• Develop and maintain plans outlining steps and timetables 
• Developing, testing, and installing upgrades and releases into the existing application environment.
• Actively participate in PEIMS submissions as representative of financial and human resource data and processes.
• Provide analytical and business process evaluation assistance to programmer/analyst staff and Business Analyst, Financial Systems
• Analyze, define, document, size and scope of projects, and system requirements
• Ensure that resources have been identified and secured to meet project deliverables.
• Develop and maintain job processing procedures and checklists to process daily, weekly, monthly or cyclical jobs
• Actively utilize Structured Query Language (SQL) through an SQL editor 
• Running existing queries and developing new queries to meet end users reporting and data needs. 

Skills on Resume: 

• Software Solutions Evaluation (Hard Skills)
• Maintenance Support (Hard Skills)
• Project Planning (Hard Skills)
• Software Development (Hard Skills)
• PEIMS Submissions Expertise (Hard Skills)
• Business Process Evaluation (Hard Skills)
• Resource Management (Hard Skills)
• SQL Proficiency (Hard Skills)

Job Summary: 

• Lead the Pall Industrial Business Systems product architecture
• Installation, Configuration, Model architecture, and Metric architecture
• Quarterly Upgrades, or handle upgrades required by business systems upgrade calendar
• Responsible for any new feature evaluation of the business systems
• Ongoing Sopheon Accolade administration such as model updates, deliverable/template development, project metadata updates, project creations, training, and reporting
• Build a new reporting structure that will include Accolade data, revenue data, SAP data, and Power BI
• Business Systems Tool Development and Evaluation to include portfolio management tools, evaluation of 3rd party tools for adoption
• Develop deliverable document templates using MS Office products, VB for applications, JavaScript, SQL
• Work with Pall IT to solve technical issues, acquire data, and ensure compliance
• Continually evaluate processes for improvement and work with portfolio managers, project teams and leadership to architect and define processes
• Create a portfolio and project-level reporting and analytics using several tools and technologies

Skills on Resume: 

• Product Architecture (Hard Skills)
• Metric Architecture (Hard Skills)
• Upgrade Management (Hard Skills)
• New Feature Evaluation (Hard Skills)
• Sopheon Accolade Administration (Hard Skills)
• Reporting Structure Development (Hard Skills)
• Tool Development and Evaluation (Hard Skills)
• Communication (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Manage the Sales Systems and Tools team including designing the ideal organizational structure 
• Support business needs, managing career growth and professional development of reports, and hiring for key roles
• Build and prioritize the sales system roadmap including driving quarterly and weekly sprint planning
• Scope out bigger, complex systems builds including developing the business case, drafting up user stories and detailing out technical requirements
• Take responsibility for managing relationships with current vendors and oversee contracts
• Diligence and identify new tools and systems to support key sales needs
• Ensure the tech stack is operating efficiently and integrations are functioning properly
• Partner with sales leadership to ensure the systems support the ideal workflows and data needs for each team and business unit
• Successfully translate business requirements into SQL, and follow District and department policies and procedures.
• Independently perform or assist with annual processes such as fiscal year-end processing, open enrollment, and next year budgeting, etc.

Skills on Resume: 

• Team Management (Soft Skills)
• Roadmap Planning (Hard Skills)
• Systems Architecture (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Proficiency (Hard Skills)
• Business Acumen (Soft Skills)
• SQL Proficiency (Hard Skills)
• Process Management (Hard Skills)

Job Summary: 

• Responsible for all Metal Trading CoE systems including all systems, interfaces, and Application Support.
• Manage 3rd Party vendor who provides Application Support function for Metal Trading CoE. 
• Responsible for the management of software vendor supplier (ION)
• Responsible for the management of the Continuous Improvements workstream, which is performed by 3rd party vendor who provides Application Support.
• Manage the internal relationships with teams such as Infrastructure, and networks to ensure internal dependencies are managed effectively and efficiently.
• Plan and liaise with Metal Trading projects to document deployment release schedule for the Financial Year
• Accept Metal Trading projects into BAU ensuring the ITGC control and risk framework has been applied.
• Manage Audit control and risk framework ensuring RACM is applied, and all policies and procedures are being followed throughout Metal Trading CoE.
• Provide monthly updates with Internal Audit to ensure compliance with ITGC standards.
• Form relationships with senior PMM business stakeholders, which will require weekly/monthly presentations
• Responsible for identifying and communicating business change impacts (relating to delivery of new functionality) to business stakeholders.

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Vendor Management (Soft Skills)
• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Risk Management (Hard Skills)
• Communication (Soft Skills)
• Analytical Skills (Hard Skills)
• Adaptability and Problem-Solving (Soft Skills)

Job Summary: 

• Working in partnership with global Functional leadership to develop system roadmaps
• Support the development of the IT strategy for the capability landscape
• Developing this roadmap into an executable plan and gaining Executive approval.
• Accountable for the delivery of the agreed business outcomes, roadmap, resourcing to support it and associated budget.
• Working with the business to develop the business case to gain approval for each project.
• Follow the JMIT Project Management office governance process, and engage 3rd party vendors to support the project and program delivery 
• Work alongside the procurement team to manage the relationship with the 3rd parties.
• Managing the program/project delivery teams developing appropriate resources and skills for the programme of work.
• Deliver projects to the agreed scope, quality, schedule and cost, and manage the transition of the project into the support organization.
• Ensuring project reflection and audits are completed to feedback into the roadmap and IT processes for the next project.
• Developing relationships in the business and IT to gain support and alignment for the project work.

Skills on Resume: 

• Collaboration (Soft Skills)
• IT Strategy (Hard Skills)
• Strategic Planning (Hard Skills)
• Stakeholder Management (Soft Skills)
• Business Case Development (Hard Skills)
• Project Management (Hard Skills)
• Vendor Management (Hard Skills)
• Team Management (Soft Skills)

Job Summary: 

• Proactively identifies and solves complex issues with well-vetted and innovative solutions
• Take responsibility for Supply Chain and Order Management modules
• Negotiates business direction and IT nuance with the lowest and highest levels of Business and IT
• Can negotiate with 3rd party vendors for pricing and services, manage contracts, budgets, contractors and KPIs
• Document, test and develop quick-iteration applications and large-scale initiatives
• Develop and facilitate organizing and conducting relevant, concise, data-driven, professional presentations to leadership with concise recommendations
• Optimize cross-functional resources to achieve complex and unique objectives within budget and timelines
• Administer policy, procedure and process standards for the effective management of the MA organization
• Work with Human Resources to recruit staff and maintain a team that can achieve both business and MA strategies and objectives
• Coach team members and help them develop career paths and training programs to ensure adequate professional development.

Skills on Resume: 

• Problem Solving (Hard Skills)
• Supply Chain (Hard Skills)
• Stakeholder Negotiation (Soft Skills)
• Vendor Management (Soft Skills)
• Application Development and Testing (Hard Skills)
• Data-driven Presentations (Soft Skills)
• Resource Optimization (Hard Skills)
• Policy Administration (Hard Skills)

Job Summary: 

• Collaborate with the Senior Leadership Team to gather the business needs, and transform them into IT system requirements
• Develop the strategy for internal IT systems integration activities
• Perform gap analysis and define requirements to solve complex business problems
• Manage and own the roadmap of business transformation for the company
• Deep involvement in relevant business projects, from analysis, scope definition, coordination with internal and external resources, and engaging stakeholders
• Accountable for the successful delivery of systems projects, and own relationship with external stakeholders
• Executive and detailed reporting on all relevant systems operations and projects
• Foster relationships internally with executives and regional teams to drive internal customer satisfaction
• Coordinate with internal and external partners and act as SPOC for all the stakeholders
• Analyze different approaches and potential solutions to continuously improve and address business requirements
• Take responsibility for managing and building a team to scale improvement

Skills on Resume: 

• Strategic Thinking (Soft Skills)
• Analytical Skills (Hard Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Reporting Skills (Hard Skills)
• Leadership (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Adaptability and Flexibility (Soft Skills)

Job Summary: 

• Manage and maintain Netsuite ERP, third-party Integrations, and Applications (including Shopify, Shipstation, NuOrder, etc.)
• Develops and supports warehouse and inventory fulfillment systems and hardware implementations
• Supports Inventory, routing and ingress management
• Responsible for user accounts, roles, support and training across systems
• Supports Production, Finance, Licensing and Sales ops dashboards/reporting
• Responsible for data cleanliness, audits, archiving, form creation, integrations, resolving issues
• Improves systems by studying current practices and designing modifications.
• Maintains system protocols by writing and updating procedures.
• Collaborate with vendors/consultants on e-commerce website development
• Reports to COO and attends all status meetings across the business

Skills on Resume: 

• Netsuite ERP Management (Hard Skills)
• Third-Party Integrations (Hard Skills)
• Inventory Fulfillment Systems (Hard Skills)
• User Account Management (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Data Management (Hard Skills)
• Systems Improvement (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Proactively engage with the business and manage software delivery to multiple departments.
• Effectively collaborate with the business and act as the link between business, projects and resources.
• Manage the US Business Systems team to ensure assigned project milestones are met
• Effectively coordinate with business and team members throughout the solution implementation life cycle.
• Engage with the Business Systems team to validate proposed solutions ensuring strategic alignment and best practice application.
• Efficiently prioritizes the assessment of business requirements using project management principles.
• Proactively identifies and communicates risks to the success of the project, the timeline or the solution.
• Consistently engages with departmental leaders to evaluate the service delivery experience and efficiently manage business expectations.
• Use your proven commercial acumen to produce the best solutions for the business.
• Delivers detailed analysis, process mapping and documentation of proposed solutions.
• Communicate effectively within all levels of the business.
• Adaptable to accommodate changing business requirements and positively communicate around changes.

Skills on Resume: 

• Project Management (Hard Skills)
• Communication (Soft Skills)
• Team Management (Hard Skills)
• Strategic Alignment (Hard Skills)
• Business Analysis (Hard Skills)
• Risk Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Commercial Acumen (Soft Skills)

Job Summary: 

• Define, drive and share the vision and long-term business systems strategy.
• Review and understand business needs and provide recommendations.
• Own the end-to-end solution design and technical implementation of business systems projects.
• Collaborate with Engineering on internal tools design, planning, and eventual integration into NetSuite.
• Serve as a partner for company-wide initiatives, working across functional areas
• Translate complex business requirements into intuitive and intelligent platform solutions
• Oversee NetSuite budget and partner pricing negotiation.
• Manage contractor resources from requirements to implementation and testing.
• Define a scalable support framework, and be hands-on to assist with troubleshooting issues.
• Help to define system and technical architecture governance with business stakeholders 
• Identifying initiatives, evaluating technology, and promoting better use of solutions throughout the organization.
• Define architecture and standards for the technology selection process.

Skills on Resume: 

• Visionary Leadership (Soft Skills)
• Analytical Thinking (Hard Skills)
• Solution Design (Hard Skills)
• Collaboration Skills (Soft Skills)
• Strategic Partnership (Soft Skills)
• Problem-solving Ability (Soft Skills)
• Budget Management (Hard Skills)
• Resource Management (Hard Skills)

Job Summary: 

• Work as an internal consultant to the team, understand the business needs/processes and translate that into user requirements for system configuration/development 
• Enhance and maintain the current application systems, i.e. SAP (SD/MM), SRM, CRM, etc.
• Handle application system project implementation and roll-out
• Provide functional support such as managing inquiries from internal customers, data integrity, system errors, etc.  
• Prepare business cases proactively and recommend innovative IT solutions 
• Address business needs and improve business process efficiency
• Prepare IT strategy for the responsible business areas
• Conduct system analysis and prepare functional/system specifications to fulfill user needs
• Manage development team to deliver application system as according to functional/system design specification
• Take up ad-hoc projects according to IT strategy, and ensure data integrity is maintained

Skills on Resume: 

• Business Understanding (Soft Skills)
• Application System Maintenance (Hard Skills)
• Project Management (Soft Skills)
• Functional Support (Soft Skills)
• Solution Recommendation (Soft Skills)
• Process Improvement (Soft Skills)
• IT Strategy Development (Soft Skills)
• System Analysis (Hard Skills)

Job Summary: 

• Work with business stakeholders and MA management 
• Establish priorities for the development and deployment of new systems and the maintenance and enhancement of existing systems
• Support for business case development and the development of technology road maps
• Ensure effective delivery through Maintenance and Enhancement Releases across the entire life cycle
• Partner with Project Managers, Development/Application Managers, Technical Architects, Quality Assurance Managers and others
• Collaborate with Production Support to resolve client issues and respond to system-related questions
• Monitor ongoing system performance and operational health
• Ensuring that incidents are resolved on time and underlying issues are prioritized and addressed
• Prepare and deliver status updates to various levels of business and MA senior management
• Support MA senior management in achieving strategic MA goals and monitor progress through the use of appropriate metrics

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Project Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Problem Resolution (Hard Skills)
• Performance Monitoring (Hard Skills)
• Issue Prioritization (Hard Skills)
• Reporting and Communication (Soft Skills)

Job Summary: 

• Understand and support users in the modules in Workday including Human Capital Management, Recruiting, Talent, etc.
• Maintain schedules and status updates for recurring operational tasks, track project statuses, and assist in evaluating priorities
• Ensure up-to-date documentation of system functions, operational tasks/processes and key reports/integrations
• Act as primary point of contact to monitor, triage and resolve tier 2 HR/Finance IT issues along with functional business partners
• Collaborate with functional partners to evaluate enhancement feasibility and then make configuration updates
• Lead enhancement projects through requirements gathering, configuration, testing, user acceptance testing
• Keep up with release documentation and assess for impact on City Year
• Manage bi-annual releases including managing user testing
• Drive the deployment of feature releases and system maintenance, ensuring stakeholder requirements are met
• Support user management in production, sandbox, and preview instances
• Field, triage and resolve end-user issues that come in through the service desk with a strong customer service mindset.

Skills on Resume: 

• Workday Modules Expertise (Hard Skills)
• Project Management (Hard Skills)
• Documentation (Hard Skills)
• Technical Support (Hard Skills)
• Configuration Management (Hard Skills)
• Release Management (Hard Skills)
• User Management (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Proactively monitor services the team delivers to identify potential improvements. 
• Track themes with issues and lead efforts to fix the root cause
• Facilitate and optimize communication and collaboration with end users and functional leaders
• Comply with and help enforce standard policies and security procedures
• Build and maintain custom reports using standard Workday reporting functionality
• Manage existing BIRT forms and EIBs, and document the report function and design to facilitate maintenance
• Understand the Workday Integration Architecture and associated integration technologies
• Launch and monitor Workday integration systems and support/work to resolve any issues
• Partners with functional leadership maintain domain and business process security groups
• Collaborate with business partners/functional SMEs about security roles and updating an employee’s security
• 
  

Skills on Resume: 

• Proactive Monitoring (Hard Skills)
• Problem Solving (Hard Skills)
• Communication and Collaboration (Soft Skills)
• Policy Compliance (Hard Skills)
• Report Building (Hard Skills)
• Technical Proficiency (Hard Skills)
• Integration Knowledge (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Lead the strategic alignment of application development roadmaps to application and enterprise strategies
• Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective.
• Provide leadership and guidance to one support staff in India (that team may grow over time)
• Collaborate with a team of established Salesforce professionals with a deep understanding of the business to drive projects and enhancements
• Provide functional design and architectural leadership on projects, and review business process and technical solution designs 
• Help ensure applications are integrated and adhere to stated architectural and design principles and standards
• Research, analyze and recommend new technologies, rationalization opportunities, standard processes, tools and techniques
• Serve as consultant to internal business groups on process improvement projects designed to improve their business results.
• Help ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technologies
• Implement continuous improvements and adaptations in Salesforce aligning with sales and business needs
• Lead collaboration with SIs, define SOW, monitor execution and implementation

Skills on Resume: 

• Strategic Alignment (Hard Skills)
• Functional Expertise (Hard Skills)
• Leadership and Guidance (Soft Skills)
• Collaboration (Soft Skills)
• Architectural Leadership (Hard Skills)
• Adherence to Standards (Hard Skills)
• Technology Evaluation (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Coach and develop the BA team to improve efficiency, quality, and processes as a team and create personal successes individually.
• Serve as a Subject Matter Expert in requirements gathering and other BA skills, sharing information, trends and lessons learned with the team and others.
• Act as a single point of accountability for all production support issues and escalation from business partners.
• Lead and perform root cause analysis, as a business process expert and help the BA Team to achieve the same goal.
• Become a Subject Matter Expert with an AI product portfolio, and audit BA deliverables and drive continuous improvement.
• Partner with matrix managers to access opportunities for continuous improvement.
• Partner with business stakeholders and advise on system solution options, risks, and priorities.
• Communicate effectively with business leaders to guide decision-making on solutions regarding defects and enhancements.
• Engage appropriate business resources to prioritize cases and update stakeholders on progress toward resolution.
• Coordinate with vendors to ensure proper documentation and priorities are communicated while monitoring progress toward resolution.

Skills on Resume: 

• Team Development (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Escalation Handling (Soft Skills)
• Root Cause Analysis (Hard Skills)
• AI Product Portfolio Expertise (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Solution Advisory (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Contribute to backlog prioritization, sprint planning and story point estimation
• Define and manage releases, and facilitate end-user testing of configurations
• Code, Build, Test and Package system configurations to meet business requirements
• Release and transport configuration from pre-production to production environments
• Ensure releases are subject to the change request and change advisory processes
• Establish and monitor system logging to ensure production environments are operational
• Investigate incidents and ensure documentation and knowledge are captured
• Working with key suppliers in the technology supply chain
• Coordinate on-site and vendor teams on product releases and patches following an Agile methodology.

Skills on Resume: 

• Sprint Planning (Hard Skills)
• Release Management (Hard Skills)
• Configuration Management (Hard Skills)
• Deployment (Hard Skills)
• Change Management (Hard Skills)
• System Monitoring (Hard Skills)
• Incident Management (Hard Skills)
• Vendor Management (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Provide the long-term strategy and roadmap to support the business to scale with information by driving the software development lifecycle
• Apply deep business knowledge to evolve and develop compensation programs that inform long-term business decisions and priorities
• Drive innovation on compensation products and processes to maximize the return and deliver world-class user experience
• Build and maintain a positive working relationship across cross-functional teams (Comp Business Partners, Engineering team, HRIS, etc.) 
• Provide expertise based on industry trends, new and advancing technology solutions, and best practices with a focus on scale, automation and user experience
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for the products and application
• Partner with engineering teams throughout the product development life cycle and provide consultation and subject matter expertise on compensation
• Influence design of large-scale/complex compensation systems and strategy
• Lead compensation program implementation, change management and measurement of program success
• Drive results by tracking key operational metrics, identifying process improvement opportunities and delivering on strategic initiatives

Skills on Resume: 

• Business Strategy Development (Hard Skills)
• Compensation Program Development (Hard Skills)
• Product Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Industry Expertise (Hard Skills)
• Business Requirement Analysis (Hard Skills)
• Consultation (Soft Skills)
• Strategic Leadership (Soft Skills)

Job Summary: 

• Manage a team responsible for crafting and implementing various internal applications used by Commercial teams 
• Develop the long-term strategy and roadmap to support the business to scale through the software development lifecycle.
• Provide strategic leadership related to the evaluation, planning, and deployment of technology tools and systems
• Working with senior business partners to align and understand business strategies, and assess/prioritize initiatives.
• Implement a software development process to manage the team to ensure consistent delivery with repeatable quality and predictability.
• Review and be knowledgeable about business needs and provide recommendations to partners and cross-functional groups.
• Proactively seek out opportunities to utilize Salesforce to improve processes and productivity.
• Partner with other technology and systems owners to understand the bigger picture of how these tools work together and provide iterative improvements to those integrations
• Regularly communicate project/initiative progress to senior leadership, identifying any issues, and developing action plans to address them.
• Improve use of Salesforce including automating processes, identifying areas for improvement and reducing technical debt, and enabling the commercial organization for hyper-growth.

Skills on Resume: 

• Team Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Technology Evaluation (Hard Skills)
• Business Acumen (Soft Skills)
• Software Development Process Management (Hard Skills)
• Business Needs Analysis (Hard Skills)
• Salesforce Expertise (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Participate in design sessions for business-administered technology platforms
• Design streamlined and scalable business processes, engage and oversee the work of external vendors
• Manage technology configurations and documentation of technical procedures/configurations
• Oversee and/or perform testing in conjunction with SME’s
• Review scope/requirement documents for system changes/issues/enhancements and guide the team 
• Perform project planning and resource allocation to meet production support milestones. 
• Resources include internal staff and external consultants and oversee key projects and maintain/create project plans.
• Review and understand system enhancement requests, and prioritize system enhancement requests
• Identify opportunities, build business cases, and implement recommendations
• Lead people and cross-function teams to build and implement Global Procurement and develop business process and technology capabilities

Skills on Resume: 

• Facilitation Skills (Soft Skills)
• Business Process Design (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Documentation (Hard Skills)
• Testing Management (Hard Skills)
• Requirement Analysis (Hard Skills)
• Project Management (Soft Skills)
• Strategic Thinking (Soft Skills)