The Business Systems Manager engages in design sessions to optimize business-administered technology platforms and streamline business processes. This role involves managing technology configurations, overseeing external vendor work, and ensuring documentation of technical procedures. The manager also leads cross-functional teams in global procurement to enhance business processes and technological capabilities, driving project planning and resource allocation to achieve strategic objectives.
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Tips for Business Systems Manager Skills and Responsibilities on a Resume
1. Business Systems Manager, Raytheon Technologies Corporation, Waltham, MA
Job Summary:
- Lead the local IT Operations and Support functions, and work with all department heads on requested projects
- Seek information needed to identify inefficiencies and implement improvements to processes and systems.
- Manage local supplier relationships to ensure the quality of IT Service delivery
- Ensure adherence to and propose enhancements of, the defined IT service management operations, policies, procedures and KPIs
- Identify and manage IT/operational problems and own resolution of these problems
- Mentor Business Systems Analysts and other team members in the areas of Project Management, Business Systems Analysis, training, and support.
- Keep abreast of industry trends, best practices and emerging technologies and how they may benefit the company
- Work collaboratively and strengthen relationships with Domestic and International functional and technology teams
- Manage local Annual Operating Plan (Budget) and forecasting process, reporting to Finance/IT leadership
- Ensure local software ownership/licensing records are maintained and that the introduction of any new software follows agreed processes for testing and installation.
Skills on Resume:
- Leadership (Soft Skills)
- Analytical Skills (Hard Skills)
- Supplier Management (Hard Skills)
- IT Service Management (Hard Skills)
- Problem Solving (Hard Skills)
- Mentoring and Training (Soft Skills)
- Industry Knowledge (Hard Skills)
- Relationship Building (Soft Skills)
2. Business Systems Manager, American Express Company, New York, NY
Job Summary:
- Provide project management oversight over infrastructure projects relating to all company systems with an emphasis on Entrata, IT, and BI platforms.
- Responsible for the architecture, implementation, and administration of data warehouse and repository technical environments.
- Identify, define, implement and optimize internal business processes, to automate as much as possible with technology and BI.
- Own and manage the Systems help desk and vendors that provide third-party support.
- Address a wide variety of user issues, including property system software (Entrata) and settings problems.
- Work with vendors to address hardware failures and network issues.
- Conduct product research, analyze information, and offer recommendations to solve business problems related to Entrata systems and IT platforms.
- Ensure timely support of configuration changes, data quality within the systems and responsible for timely delivery of operational metrics and business KPIs.
- Ensure appropriate access and capabilities are enabled to support the strategic needs of the organization.
- Assess the information system's results by auditing their application and results.
- Complete administration tasks for completion of new hires/exit alerts
Skills on Resume:
- Project Management (Hard Skills)
- Data Warehouse Management (Hard Skills)
- Process Optimization (Hard Skills)
- Vendor Management (Hard Skills)
- Technical Troubleshooting (Hard Skills)
- Research and Analysis (Hard Skills)
- Metrics and KPI Management (Hard Skills)
- Access Control and Security (Hard Skills)
3. Business Systems Manager, Wells Fargo & Company, San Francisco, CA
Job Summary:
- Partner with business groups to understand their business needs and develop plans to enhance applications and reports
- Manages the administration, support, and training for business applications.
- Day-to-day supervision of Business Systems Analysts and other MIS team members.
- Provide Project Management of various business information systems projects.
- Provide technical and functional support for several business and reporting applications
- Research and resolve problems, support scheduled activities and recommend solutions or alternate methods to meet requirements.
- Produce requirements documentation and technical specifications for enhancements to various business applications.
- Work with 3rd party vendors to develop and implement these enhancements.
- Works with application developers and the MIS Director to set technical directions for business applications and maintenance initiatives.
- Understand how data flows within various systems to provide input on requirements for databases
- Acquire a strong working knowledge of all related data models to ensure that performance is optimal
Skills on Resume:
- Business Analysis (Hard Skills)
- Management and Supervision (Soft Skills)
- Project Management (Hard Skills)
- Technical Support (Hard Skills)
- Research (Hard Skills)
- Documentation and Specification (Hard Skills)
- Vendor Management (Soft Skills)
- Technical Direction Setting (Hard Skills)
4. Business Systems Manager, Honeywell International Inc., Charlotte, NC
Job Summary:
- Manage the full application life cycle including Requirements Gathering, Architecture, Development, User Acceptance, Roll Out, and Support.
- Create a technology-to-business feedback loop with other leaders, helping to make iterative improvements to business processes.
- Interviews, selection, performance management and employee development (i.e., coaching, identifying training needs, etc.).
- Maintain excellent documentation and team processes, and manage third-party system integrators
- Drive the prioritization discussions of required functionalities and product features in close alignment with the business colleagues
- Collaborate with internal customers, IT colleagues and other stakeholders
- Identify user requirements, assess available technologies, recommend, and implement timely solutions
- Interprets a variety of disparate business needs and potential alternatives, and translates these into clear and comprehensive business requirements
- Communicates rationale behind business objectives and decisions to enhance engagement of stakeholders.
- Review business plans, projects, and operational issues with the team.
- Ensures that the team can provide appropriate coverage for all core services and that there are no single points of failure.
Skills on Resume:
- Project Management (Hard Skills)
- Business Analysis (Hard Skills)
- Team Management (Soft Skills)
- Process Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Strategic Thinking (Soft Skills)
- Decision Making (Soft Skills)
- Risk Management (Hard Skills)
5. Business Systems Manager, Uber Technologies Inc., San Francisco, CA
Job Summary:
- Combine forces with key employees to detect and fulfill functionality that provides operational improvements
- Unite with ERP system vendor to resolve issues related to the use or functionality of the ERP system
- Responsible for director of implementation of ERP systems and its modules within the organization
- Manage various organization employees to amply train on processes and procedures of ERP
- Work together with various business stakeholders to roll out new processes, functionality, and ongoing process improvements to the systems
- Responsible for interval status reporting to senior leadership
- Project and oversee the execution of implementation projects, including day-to-day risk management, issues, and project management
- Executive of the development and advancement of ERP technical instructions and user documentation
- Uphold oneself as the point of escalation for any issues related to requests across the enterprise
- Researching and resolving day-to-day issues related to the system or processes, and the ERP systems
Skills on Resume:
- Project Management (Hard Skills)
- Stakeholder Management (Soft Skills)
- ERP System Knowledge (Hard Skills)
- Training and Development (Soft Skills)
- Communication (Soft Skills)
- Problem Solving (Hard Skills)
- Leadership (Soft Skills)
- Vendor Collaboration (Soft Skills)
6. Business Systems Manager, IBM Corporation, Armonk, NY
Job Summary:
- Take responsibility for the Group’s core business systems, including selection, implementation, administration, and development
- Analyze business operations, integrate Group-level ERP and related applications, and make technology recommendations to key executives.
- Plan and oversee the release of upgrades and enhancements to systems
- Work with Heads of Departments to implement relevant regulatory and legislative changes in a timely fashion.
- Use relationship development skills, building effective partnerships with IT suppliers while ensuring that all parties align on strategic development opportunities.
- Develop strong working relationships with all departments within the business at various levels.
- Pro-actively contribute to the continuous improvement of technology/business processes
- Take responsibility for developing, monitoring, and managing SLAs
- The role will require occasional work outside of normal business hours to support the business in global regions.
- Ensure consistent implementation of application requirements across all projects based on best practices and/or existing corporate standards.
- Ensure that all interactions and engagements with vendors are carried out with the highest ethical and professional standards
Skills on Resume:
- Business Systems Management (Hard Skills)
- Business Analysis (Hard Skills)
- Project Management (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Stakeholder Relationship Management (Soft Skills)
- Interdepartmental Collaboration (Soft Skills)
- Process Improvement (Soft Skills)
- SLA Management (Hard Skills)
7. Business Systems Manager, Goldman Sachs Group Inc., New York, NY
Job Summary:
- Evaluate financial system design, provide recommendations, and implement improvements
- Project management (including) requirements gathering, development, and appropriate testing
- Lead various workstreams for continual improvement the ERP
- Working with departments leads to designing system solutions and managing user group securities
- Perform user training/recordings to assist users with utilization of different areas of the system
- Provide first-line support and coordinate with 3rd party consultants to resolve system issues
- Communicate and educate teams on system and workflow changes
- Review validation reports to ensure data flow and system performance are optimal
- Manage user access permissions and ensure segregation of duties
Skills on Resume:
- Financial System Design Evaluation (Hard Skills)
- Project Management (Hard Skills)
- ERP Workstream (Hard Skills)
- System Solution Design (Hard Skills)
- User Training and Support (Soft Skills)
- Technical Support Coordination (Soft Skills)
- Communication (Soft Skills)
- Data Validation (Hard Skills)
8. Business Systems Manager, The Walt Disney Company, Burbank, CA
Job Summary:
- Provide leadership and support in the operation of relevant applications and platforms
- Develop short, medium, and long-term plans to achieve strategic objectives.
- Bridge the gap between business and technology across various levels of the company.
- Lead and execute with a strategic mindset helping the company realize the benefits of new technologies
- Manage a team of IT professionals including Interviewing, Hiring, Training, Mentoring, Coaching, Support and Discipline
- Lead resources across multiple locations and timezones to deliver services in alignment with relevant strategic objectives and MMSG corporate values
- Demonstrate a strong sense of ownership in service delivery and work to instill similar behaviors throughout the team
- Provide leadership within the team to align, where reasonable and relevant, with the Principles of Agile Software Development
- Work with resources and stakeholders both inside and outside the team to maintain a program of continuous improvement activities
- Align with core Agile principles around ongoing evolution and “Test and Learn” approaches to maximize team and broader business outcomes
- Maximise efficiency using contemporary best practice approaches including the implementation of pervasive automation throughout the lifecycle
Skills on Resume:
- Strategic Planning (Hard Skills)
- Business-Technology Alignment (Soft Skills)
- Strategic Execution (Hard Skills)
- Team Management (Soft Skills)
- Global Team Leadership (Soft Skills)
- Agile Leadership (Soft Skills)
- Efficiency and Automation (Hard Skills)
9. Business Systems Manager, Northrop Grumman Corporation, Falls Church, VA
Job Summary:
- Project and change leadership for various transformation projects with a focus on key business systems
- Product ownership for a solutions portfolio (including 2nd/3rd level support typically with involvement of 3rd party vendors)
- Take responsibility for the management and monitoring of vendor SLAs
- Take responsibility for business partnerships to solve problems and drive innovation
- Continuous improvement of methodologies, tools/solutions and processes including Solution Delivery Framework
- Leadership and development of a successful Business Systems Team
- Provide requirement inputs during technical design sessions, review design deliverables for consistency and as a source of requirements
- Ensure that the project team has a clear understanding of functional requirements and business expectations
- Work with QA teams to develop testing strategy, and test plan, identify test cases and participate in UAT
- Conduct training sessions for a product or an implementation
- Create product documentation and training material including user manuals
Skills on Resume:
- Project and Change Leadership (Hard Skills)
- Product Ownership (Hard Skills)
- Vendor Management (Hard Skills)
- Business Partnership and Innovation (Soft Skills)
- Continuous Improvement (Hard Skills)
- Team Leadership and Development (Soft Skills)
- Requirement Gathering and Review (Hard Skills)
- Testing and Training (Hard Skills)
10. Business Systems Manager, Adobe Systems Incorporated, San Jose, CA
Job Summary:
- Serves as a liaison between development teams and the internal/external customer or end user
- Follows an established requirement-gathering process to identify requirements
- Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
- Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
- Obtain the big picture of the product and release vision, understand current business processes and define future business processes
- Work with multiple simultaneous projects by identifying requirements, facilitating change management, impact analysis, supporting execution team
- Engage stakeholders, facilitate workshops, conduct client interviews to define business goals and elicit business requirements
- Prioritize requirements collaboratively with business stakeholders, UX and technology disciplines
- Define and document business requirements, functional requirements and process flows/modeling
- Determine documentation needs based on the project requirements and manage the documentation efforts
- Collaborate with the Creative team and ensure that User Experience and Visual Design align with Functional Requirements
Skills on Resume:
- Communication Skills (Soft Skills)
- Requirement Gathering (Hard Skills)
- Documentation (Hard Skills)
- Testing and Quality Assurance (Hard Skills)
- Business Process Analysis (Hard Skills)
- Project Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Requirements Prioritization (Soft Skills)
11. Business Systems Manager, The Boeing Company, Chicago, IL
Job Summary:
- Take responsibility for IT business teams and project management
- Act as a liaison between departmental end-users and IT staff in the analysis, design, functional configuration, testing, and maintenance of SAP and other business applications
- Manage and mentor the IT business system team, fostering a culture of quickly responding to business needs with high-quality solutions
- Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users.
- Track and document changes in complex functional and business specifications and write detailed procedures that end-users can easily understand.
- Take responsibility for Business Analysis/Business Process Management, Business Application Support
- Identify opportunities for improving business processes in partnership with process owners and management
- Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems and ensure that the system design fits the needs of the users.
- Provide technical assistance in training, mentoring, and coaching professional and technical staff
- Analyze issues and manage the escalation to the appropriate IT support teams.
Skills on Resume:
- Project Management (Hard Skills)
- Communication Skills (Soft Skills)
- Leadership and Mentoring (Soft Skills)
- Business Analysis (Hard Skills)
- Technical Proficiency (Hard Skills)
- Documentation Skills (Hard Skills)
- Problem-solving Skills (Hard Skills)
- Training and Development (Soft Skills)
12. Business Systems Manager, Verizon Communications Inc., New York, NY
Job Summary:
- Manage a team responsible for designing and implementing internal applications that support supply chain and finance-related business processes.
- Work across cross-functional teams and influence decision-making to implement a technical strategy.
- Partner with internal business teams and operations teams to develop long-term systems delivery roadmaps.
- Develop and manage the team to ensure consistent delivery with repeatable quality and predictability with a high degree of customer satisfaction.
- Defining the system mechanisms required to adequately monitor data
- Identifying the requirements on systems to accommodate the new services /offers being introduced
- Participating in projects where implementation data needs to connect and flow with other systems
- Understanding the importance of change management to facilitate the transition to new technology and processes.
- Develop user procedures, guidelines, process maps, training materials and documentation for end users.
- Contributing to BPI initiatives to review, assess and recommend improvements to current processes, user experience, and innovative solutions.
Skills on Resume:
- Team Management (Soft Skills)
- Cross-functional Collaboration (Soft Skills)
- Business Acumen (Soft Skills)
- Customer Satisfaction (Hard Skills)
- System Monitoring and Analysis (Hard Skills)
- Change Management (Soft Skills)
- Documentation and Training (Hard Skills)
- Business Process Improvement (Soft Skills)
13. Business Systems Manager, Broadcom Inc., San Jose, CA
Job Summary:
- Working with business representatives to capture their data needs
- Rationalizing and making suggestions to businesses on new approaches to meet their data needs
- Translating business data needs into the functional design of data capture and data movement mechanisms across systems
- Acting as product owner for a central Implementation system (Planview)
- Maintaining a data dictionary for that central Implementation system and how it interacts with other systems
- Working with multiple product owners for other systems to contribute to the functional design of systems and data flows that meet business needs.
- Gaining an understanding of the role of each system in the implementation tool ecosystem
- Working with product teams to define optimal data flows and the mechanisms required to keep consistency across systems and data in sync.
- Ensuring Implementation data in systems is coherent and structured in a way to enables and facilitates portfolio management
Skills on Resume:
- Communication Skills (Soft Skills)
- Analytical Thinking (Hard Skills)
- Functional Design (Hard Skills)
- Product Ownership (Hard Skills)
- Data Management (Hard Skills)
- Collaboration Skills (Soft Skills)
- Systems Understanding (Hard Skills)
- Problem-Solving Abilities (Hard Skills)
14. Business Systems Manager, Airbnb, Inc., San Francisco, CA
Job Summary:
- Manage multiple teams in one or multiple critical portfolio areas, set vision, strategy, and objectives.
- Demonstrate thought leadership in providing insight to the business domain on scalable solutions aligned to strategy and architecture.
- Lead systems application landscape and architecture of innovative solutions to automate and scale business systems.
- Organize and manage project teams to drive predictable delivery. Integrate third-party products into an ERP system.
- Lead teams that participate in end-to-end system implementation of transformative initiatives and projects
- Analyze and identify software problems, communicate software problems to the vendor or technical staff
- Determine the appropriate course of action and ensure the solution is implemented.
- Coordinate work of others to ensure that user system requirements and workflow details are being followed.
- Provide analytical assistance to technical staff during the development of new applications, correction of software problems and report writing.
- Coordinate departmental activities with other District offices and administrators and assist in requesting departments.
- Prepare annual operating budget recommendations for the department and implement and monitor assigned budgets.
Skills on Resume:
- Team Management (Soft Skills)
- Vision and Strategy Development (Soft Skills)
- Architecture and Innovation (Hard Skills)
- Project Management (Hard Skills)
- Integration Expertise (Hard Skills)
- Problem Analysis and Resolution (Hard Skills)
- Requirement Coordination (Soft Skills)
- Budget Management (Hard Skills)
15. Business Systems Manager, Comcast Corporation, Philadelphia, PA
Job Summary:
- Plan, direct, and evaluate the operational and personnel activities of assigned units/functions
- Oversee activities associated with of the Business Systems department
- Provide specialized expertise and support for those applications as project manager.
- Coordinate installation and upgrade of any hardware, operating software or peripherals with systems administration and network staff
- Develop and review statement of work, request for proposals or information, memorandum of understanding, and data sharing agreements
- Communicate and collaborate with various financial and human resources areas and their end users
- Provide enhanced application and service delivery, workflow, business process assistance, software project development, and customer satisfaction.
- Develop, review and maintain operational and project detailed documentation and procedures using specified templates
- Develop and maintain project and operational schedules
- Executing project work plans and specifications, conducting and documenting meetings
- Managing milestones, reporting status, coordinating software development activities and holding post-activity examinations of processes and projects.
Skills on Resume:
- Leadership and Management (Soft Skills)
- Technical Expertise (Hard Skills)
- Project Management (Hard Skills)
- Contract Management (Hard Skills)
- Interdepartmental Communication (Soft Skills)
- Customer Service Orientation (Soft Skills)
- Documentation and Procedures (Hard Skills)
- Time and Task Management (Soft Skills)
16. Business Systems Manager, Hewlett Packard Enterprise, Palo Alto, CA
Job Summary:
- Evaluate and recommend innovative software solutions, perform needs assessments
- Provide implementation and maintenance support to end-users at all levels within the organization.
- Develop and maintain plans outlining steps and timetables
- Developing, testing, and installing upgrades and releases into the existing application environment.
- Actively participate in PEIMS submissions as representative of financial and human resource data and processes.
- Provide analytical and business process evaluation assistance to programmer/analyst staff and Business Analyst, Financial Systems
- Analyze, define, document, size and scope of projects, and system requirements
- Ensure that resources have been identified and secured to meet project deliverables.
- Develop and maintain job processing procedures and checklists to process daily, weekly, monthly or cyclical jobs
- Actively utilize Structured Query Language (SQL) through an SQL editor
- Running existing queries and developing new queries to meet end users reporting and data needs.
Skills on Resume:
- Software Solutions Evaluation (Hard Skills)
- Maintenance Support (Hard Skills)
- Project Planning (Hard Skills)
- Software Development (Hard Skills)
- PEIMS Submissions Expertise (Hard Skills)
- Business Process Evaluation (Hard Skills)
- Resource Management (Hard Skills)
- SQL Proficiency (Hard Skills)
17. Business Systems Manager, Snapchat Inc., Los Angeles, CA
Job Summary:
- Lead the Pall Industrial Business Systems product architecture
- Installation, Configuration, Model architecture, and Metric architecture
- Quarterly Upgrades, or handle upgrades required by business systems upgrade calendar
- Responsible for any new feature evaluation of the business systems
- Ongoing Sopheon Accolade administration such as model updates, deliverable/template development, project metadata updates, project creations, training, and reporting
- Build a new reporting structure that will include Accolade data, revenue data, SAP data, and Power BI
- Business Systems Tool Development and Evaluation to include portfolio management tools, evaluation of 3rd party tools for adoption
- Develop deliverable document templates using MS Office products, VB for applications, JavaScript, SQL
- Work with Pall IT to solve technical issues, acquire data, and ensure compliance
- Continually evaluate processes for improvement and work with portfolio managers, project teams and leadership to architect and define processes
- Create a portfolio and project-level reporting and analytics using several tools and technologies
Skills on Resume:
- Product Architecture (Hard Skills)
- Metric Architecture (Hard Skills)
- Upgrade Management (Hard Skills)
- New Feature Evaluation (Hard Skills)
- Sopheon Accolade Administration (Hard Skills)
- Reporting Structure Development (Hard Skills)
- Tool Development and Evaluation (Hard Skills)
- Communication (Soft Skills)
- Continuous Improvement (Soft Skills)
18. Business Systems Manager, Oracle Corporation, Redwood City, CA
Job Summary:
- Manage the Sales Systems and Tools team including designing the ideal organizational structure
- Support business needs, managing career growth and professional development of reports, and hiring for key roles
- Build and prioritize the sales system roadmap including driving quarterly and weekly sprint planning
- Scope out bigger, complex systems builds including developing the business case, drafting up user stories and detailing out technical requirements
- Take responsibility for managing relationships with current vendors and oversee contracts
- Diligence and identify new tools and systems to support key sales needs
- Ensure the tech stack is operating efficiently and integrations are functioning properly
- Partner with sales leadership to ensure the systems support the ideal workflows and data needs for each team and business unit
- Successfully translate business requirements into SQL, and follow District and department policies and procedures.
- Independently perform or assist with annual processes such as fiscal year-end processing, open enrollment, and next year budgeting, etc.
Skills on Resume:
- Team Management (Soft Skills)
- Roadmap Planning (Hard Skills)
- Systems Architecture (Hard Skills)
- Vendor Management (Soft Skills)
- Technical Proficiency (Hard Skills)
- Business Acumen (Soft Skills)
- SQL Proficiency (Hard Skills)
- Process Management (Hard Skills)
19. Business Systems Manager, Cisco Systems Inc., San Jose, CA
Job Summary:
- Responsible for all Metal Trading CoE systems including all systems, interfaces, and Application Support.
- Manage 3rd Party vendor who provides Application Support function for Metal Trading CoE.
- Responsible for the management of software vendor supplier (ION)
- Responsible for the management of the Continuous Improvements workstream, which is performed by 3rd party vendor who provides Application Support.
- Manage the internal relationships with teams such as Infrastructure, and networks to ensure internal dependencies are managed effectively and efficiently.
- Plan and liaise with Metal Trading projects to document deployment release schedule for the Financial Year
- Accept Metal Trading projects into BAU ensuring the ITGC control and risk framework has been applied.
- Manage Audit control and risk framework ensuring RACM is applied, and all policies and procedures are being followed throughout Metal Trading CoE.
- Provide monthly updates with Internal Audit to ensure compliance with ITGC standards.
- Form relationships with senior PMM business stakeholders, which will require weekly/monthly presentations
- Responsible for identifying and communicating business change impacts (relating to delivery of new functionality) to business stakeholders.
Skills on Resume:
- Technical Proficiency (Hard Skills)
- Vendor Management (Soft Skills)
- Project Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Risk Management (Hard Skills)
- Communication (Soft Skills)
- Analytical Skills (Hard Skills)
- Adaptability and Problem-Solving (Soft Skills)
20. Business Systems Manager, Twitter Inc., San Francisco, CA
Job Summary:
- Working in partnership with global Functional leadership to develop system roadmaps
- Support the development of the IT strategy for the capability landscape
- Developing this roadmap into an executable plan and gaining Executive approval.
- Accountable for the delivery of the agreed business outcomes, roadmap, resourcing to support it and associated budget.
- Working with the business to develop the business case to gain approval for each project.
- Follow the JMIT Project Management office governance process, and engage 3rd party vendors to support the project and program delivery
- Work alongside the procurement team to manage the relationship with the 3rd parties.
- Managing the program/project delivery teams developing appropriate resources and skills for the programme of work.
- Deliver projects to the agreed scope, quality, schedule and cost, and manage the transition of the project into the support organization.
- Ensuring project reflection and audits are completed to feedback into the roadmap and IT processes for the next project.
- Developing relationships in the business and IT to gain support and alignment for the project work.
Skills on Resume:
- Collaboration (Soft Skills)
- IT Strategy (Hard Skills)
- Strategic Planning (Hard Skills)
- Stakeholder Management (Soft Skills)
- Business Case Development (Hard Skills)
- Project Management (Hard Skills)
- Vendor Management (Hard Skills)
- Team Management (Soft Skills)
21. Business Systems Manager, JPMorgan Chase & Co., New York, NY
Job Summary:
- Proactively identifies and solves complex issues with well-vetted and innovative solutions
- Take responsibility for Supply Chain and Order Management modules
- Negotiates business direction and IT nuance with the lowest and highest levels of Business and IT
- Can negotiate with 3rd party vendors for pricing and services, manage contracts, budgets, contractors and KPIs
- Document, test and develop quick-iteration applications and large-scale initiatives
- Develop and facilitate organizing and conducting relevant, concise, data-driven, professional presentations to leadership with concise recommendations
- Optimize cross-functional resources to achieve complex and unique objectives within budget and timelines
- Administer policy, procedure and process standards for the effective management of the MA organization
- Work with Human Resources to recruit staff and maintain a team that can achieve both business and MA strategies and objectives
- Coach team members and help them develop career paths and training programs to ensure adequate professional development.
Skills on Resume:
- Problem Solving (Hard Skills)
- Supply Chain (Hard Skills)
- Stakeholder Negotiation (Soft Skills)
- Vendor Management (Soft Skills)
- Application Development and Testing (Hard Skills)
- Data-driven Presentations (Soft Skills)
- Resource Optimization (Hard Skills)
- Policy Administration (Hard Skills)
22. Business Systems Manager, General Electric, Boston, MA
Job Summary:
- Collaborate with the Senior Leadership Team to gather the business needs, and transform them into IT system requirements
- Develop the strategy for internal IT systems integration activities
- Perform gap analysis and define requirements to solve complex business problems
- Manage and own the roadmap of business transformation for the company
- Deep involvement in relevant business projects, from analysis, scope definition, coordination with internal and external resources, and engaging stakeholders
- Accountable for the successful delivery of systems projects, and own relationship with external stakeholders
- Executive and detailed reporting on all relevant systems operations and projects
- Foster relationships internally with executives and regional teams to drive internal customer satisfaction
- Coordinate with internal and external partners and act as SPOC for all the stakeholders
- Analyze different approaches and potential solutions to continuously improve and address business requirements
- Take responsibility for managing and building a team to scale improvement
Skills on Resume:
- Strategic Thinking (Soft Skills)
- Analytical Skills (Hard Skills)
- Project Management (Hard Skills)
- Communication Skills (Soft Skills)
- Reporting Skills (Hard Skills)
- Leadership (Soft Skills)
- Problem-Solving Skills (Hard Skills)
- Adaptability and Flexibility (Soft Skills)
23. Business Systems Manager, Morgan Stanley, New York, NY
Job Summary:
- Manage and maintain Netsuite ERP, third-party Integrations, and Applications (including Shopify, Shipstation, NuOrder, etc.)
- Develops and supports warehouse and inventory fulfillment systems and hardware implementations
- Supports Inventory, routing and ingress management
- Responsible for user accounts, roles, support and training across systems
- Supports Production, Finance, Licensing and Sales ops dashboards/reporting
- Responsible for data cleanliness, audits, archiving, form creation, integrations, resolving issues
- Improves systems by studying current practices and designing modifications.
- Maintains system protocols by writing and updating procedures.
- Collaborate with vendors/consultants on e-commerce website development
- Reports to COO and attends all status meetings across the business
Skills on Resume:
- Netsuite ERP Management (Hard Skills)
- Third-Party Integrations (Hard Skills)
- Inventory Fulfillment Systems (Hard Skills)
- User Account Management (Hard Skills)
- Dashboard Reporting (Hard Skills)
- Data Management (Hard Skills)
- Systems Improvement (Hard Skills)
- Collaboration (Soft Skills)
24. Business Systems Manager, Intel Corporation, Santa Clara, CA
Job Summary:
- Proactively engage with the business and manage software delivery to multiple departments.
- Effectively collaborate with the business and act as the link between business, projects and resources.
- Manage the US Business Systems team to ensure assigned project milestones are met
- Effectively coordinate with business and team members throughout the solution implementation life cycle.
- Engage with the Business Systems team to validate proposed solutions ensuring strategic alignment and best practice application.
- Efficiently prioritizes the assessment of business requirements using project management principles.
- Proactively identifies and communicates risks to the success of the project, the timeline or the solution.
- Consistently engages with departmental leaders to evaluate the service delivery experience and efficiently manage business expectations.
- Use your proven commercial acumen to produce the best solutions for the business.
- Delivers detailed analysis, process mapping and documentation of proposed solutions.
- Communicate effectively within all levels of the business.
- Adaptable to accommodate changing business requirements and positively communicate around changes.
Skills on Resume:
- Project Management (Hard Skills)
- Communication (Soft Skills)
- Team Management (Hard Skills)
- Strategic Alignment (Hard Skills)
- Business Analysis (Hard Skills)
- Risk Management (Hard Skills)
- Stakeholder Management (Soft Skills)
- Commercial Acumen (Soft Skills)
25. Business Systems Manager, Lockheed Martin Corporation, Bethesda, MD
Job Summary:
- Define, drive and share the vision and long-term business systems strategy.
- Review and understand business needs and provide recommendations.
- Own the end-to-end solution design and technical implementation of business systems projects.
- Collaborate with Engineering on internal tools design, planning, and eventual integration into NetSuite.
- Serve as a partner for company-wide initiatives, working across functional areas
- Translate complex business requirements into intuitive and intelligent platform solutions
- Oversee NetSuite budget and partner pricing negotiation.
- Manage contractor resources from requirements to implementation and testing.
- Define a scalable support framework, and be hands-on to assist with troubleshooting issues.
- Help to define system and technical architecture governance with business stakeholders
- Identifying initiatives, evaluating technology, and promoting better use of solutions throughout the organization.
- Define architecture and standards for the technology selection process.
Skills on Resume:
- Visionary Leadership (Soft Skills)
- Analytical Thinking (Hard Skills)
- Solution Design (Hard Skills)
- Collaboration Skills (Soft Skills)
- Strategic Partnership (Soft Skills)
- Problem-solving Ability (Soft Skills)
- Budget Management (Hard Skills)
- Resource Management (Hard Skills)
26. Business Systems Manager, Qualcomm Incorporated, San Diego, CA
Job Summary:
- Work as an internal consultant to the team, understand the business needs/processes and translate that into user requirements for system configuration/development
- Enhance and maintain the current application systems, i.e. SAP (SD/MM), SRM, CRM, etc.
- Handle application system project implementation and roll-out
- Provide functional support such as managing inquiries from internal customers, data integrity, system errors, etc.
- Prepare business cases proactively and recommend innovative IT solutions
- Address business needs and improve business process efficiency
- Prepare IT strategy for the responsible business areas
- Conduct system analysis and prepare functional/system specifications to fulfill user needs
- Manage development team to deliver application system as according to functional/system design specification
- Take up ad-hoc projects according to IT strategy, and ensure data integrity is maintained
Skills on Resume:
- Business Understanding (Soft Skills)
- Application System Maintenance (Hard Skills)
- Project Management (Soft Skills)
- Functional Support (Soft Skills)
- Solution Recommendation (Soft Skills)
- Process Improvement (Soft Skills)
- IT Strategy Development (Soft Skills)
- System Analysis (Hard Skills)
27. Business Systems Manager, Bank of America Corporation, Charlotte, NC
Job Summary:
- Work with business stakeholders and MA management
- Establish priorities for the development and deployment of new systems and the maintenance and enhancement of existing systems
- Support for business case development and the development of technology road maps
- Ensure effective delivery through Maintenance and Enhancement Releases across the entire life cycle
- Partner with Project Managers, Development/Application Managers, Technical Architects, Quality Assurance Managers and others
- Collaborate with Production Support to resolve client issues and respond to system-related questions
- Monitor ongoing system performance and operational health
- Ensuring that incidents are resolved on time and underlying issues are prioritized and addressed
- Prepare and deliver status updates to various levels of business and MA senior management
- Support MA senior management in achieving strategic MA goals and monitor progress through the use of appropriate metrics
Skills on Resume:
- Stakeholder Management (Soft Skills)
- Strategic Planning (Hard Skills)
- Project Management (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Problem Resolution (Hard Skills)
- Performance Monitoring (Hard Skills)
- Issue Prioritization (Hard Skills)
- Reporting and Communication (Soft Skills)
28. Business Systems Manager, AT&T Inc., Dallas, TX
Job Summary:
- Understand and support users in the modules in Workday including Human Capital Management, Recruiting, Talent, etc.
- Maintain schedules and status updates for recurring operational tasks, track project statuses, and assist in evaluating priorities
- Ensure up-to-date documentation of system functions, operational tasks/processes and key reports/integrations
- Act as primary point of contact to monitor, triage and resolve tier 2 HR/Finance IT issues along with functional business partners
- Collaborate with functional partners to evaluate enhancement feasibility and then make configuration updates
- Lead enhancement projects through requirements gathering, configuration, testing, user acceptance testing
- Keep up with release documentation and assess for impact on City Year
- Manage bi-annual releases including managing user testing
- Drive the deployment of feature releases and system maintenance, ensuring stakeholder requirements are met
- Support user management in production, sandbox, and preview instances
- Field, triage and resolve end-user issues that come in through the service desk with a strong customer service mindset.
Skills on Resume:
- Workday Modules Expertise (Hard Skills)
- Project Management (Hard Skills)
- Documentation (Hard Skills)
- Technical Support (Hard Skills)
- Configuration Management (Hard Skills)
- Release Management (Hard Skills)
- User Management (Hard Skills)
- Customer Service (Soft Skills)
29. Business Systems Manager, Lyft Inc., San Francisco, CA
Job Summary:
- Proactively monitor services the team delivers to identify potential improvements.
- Track themes with issues and lead efforts to fix the root cause
- Facilitate and optimize communication and collaboration with end users and functional leaders
- Comply with and help enforce standard policies and security procedures
- Build and maintain custom reports using standard Workday reporting functionality
- Manage existing BIRT forms and EIBs, and document the report function and design to facilitate maintenance
- Understand the Workday Integration Architecture and associated integration technologies
- Launch and monitor Workday integration systems and support/work to resolve any issues
- Partners with functional leadership maintain domain and business process security groups
- Collaborate with business partners/functional SMEs about security roles and updating an employee’s security
Skills on Resume:
- Proactive Monitoring (Hard Skills)
- Problem Solving (Hard Skills)
- Communication and Collaboration (Soft Skills)
- Policy Compliance (Hard Skills)
- Report Building (Hard Skills)
- Technical Proficiency (Hard Skills)
- Integration Knowledge (Hard Skills)
- Security Management (Hard Skills)
30. Business Systems Manager, Dell Technologies Inc., Round Rock, TX
Job Summary:
- Lead the strategic alignment of application development roadmaps to application and enterprise strategies
- Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective.
- Provide leadership and guidance to one support staff in India (that team may grow over time)
- Collaborate with a team of established Salesforce professionals with a deep understanding of the business to drive projects and enhancements
- Provide functional design and architectural leadership on projects, and review business process and technical solution designs
- Help ensure applications are integrated and adhere to stated architectural and design principles and standards
- Research, analyze and recommend new technologies, rationalization opportunities, standard processes, tools and techniques
- Serve as consultant to internal business groups on process improvement projects designed to improve their business results.
- Help ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technologies
- Implement continuous improvements and adaptations in Salesforce aligning with sales and business needs
- Lead collaboration with SIs, define SOW, monitor execution and implementation
Skills on Resume:
- Strategic Alignment (Hard Skills)
- Functional Expertise (Hard Skills)
- Leadership and Guidance (Soft Skills)
- Collaboration (Soft Skills)
- Architectural Leadership (Hard Skills)
- Adherence to Standards (Hard Skills)
- Technology Evaluation (Hard Skills)
- Process Improvement (Soft Skills)
31. Business Systems Manager, Salesforce.com Inc., San Francisco, CA
Job Summary:
- Coach and develop the BA team to improve efficiency, quality, and processes as a team and create personal successes individually.
- Serve as a Subject Matter Expert in requirements gathering and other BA skills, sharing information, trends and lessons learned with the team and others.
- Act as a single point of accountability for all production support issues and escalation from business partners.
- Lead and perform root cause analysis, as a business process expert and help the BA Team to achieve the same goal.
- Become a Subject Matter Expert with an AI product portfolio, and audit BA deliverables and drive continuous improvement.
- Partner with matrix managers to access opportunities for continuous improvement.
- Partner with business stakeholders and advise on system solution options, risks, and priorities.
- Communicate effectively with business leaders to guide decision-making on solutions regarding defects and enhancements.
- Engage appropriate business resources to prioritize cases and update stakeholders on progress toward resolution.
- Coordinate with vendors to ensure proper documentation and priorities are communicated while monitoring progress toward resolution.
Skills on Resume:
- Team Development (Soft Skills)
- Subject Matter Expertise (Hard Skills)
- Escalation Handling (Soft Skills)
- Root Cause Analysis (Hard Skills)
- AI Product Portfolio Expertise (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Solution Advisory (Soft Skills)
- Stakeholder Management (Soft Skills)
32. Business Systems Manager, UnitedHealth Group Incorporated, Minnetonka, MN
Job Summary:
- Contribute to backlog prioritization, sprint planning and story point estimation
- Define and manage releases, and facilitate end-user testing of configurations
- Code, Build, Test and Package system configurations to meet business requirements
- Release and transport configuration from pre-production to production environments
- Ensure releases are subject to the change request and change advisory processes
- Establish and monitor system logging to ensure production environments are operational
- Investigate incidents and ensure documentation and knowledge are captured
- Working with key suppliers in the technology supply chain
- Coordinate on-site and vendor teams on product releases and patches following an Agile methodology.
Skills on Resume:
- Sprint Planning (Hard Skills)
- Release Management (Hard Skills)
- Configuration Management (Hard Skills)
- Deployment (Hard Skills)
- Change Management (Hard Skills)
- System Monitoring (Hard Skills)
- Incident Management (Hard Skills)
- Vendor Management (Hard Skills)
- Team Coordination (Soft Skills)
33. Business Systems Manager, Cigna Corporation, Bloomfield, CT
Job Summary:
- Provide the long-term strategy and roadmap to support the business to scale with information by driving the software development lifecycle
- Apply deep business knowledge to evolve and develop compensation programs that inform long-term business decisions and priorities
- Drive innovation on compensation products and processes to maximize the return and deliver world-class user experience
- Build and maintain a positive working relationship across cross-functional teams (Comp Business Partners, Engineering team, HRIS, etc.)
- Provide expertise based on industry trends, new and advancing technology solutions, and best practices with a focus on scale, automation and user experience
- Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for the products and application
- Partner with engineering teams throughout the product development life cycle and provide consultation and subject matter expertise on compensation
- Influence design of large-scale/complex compensation systems and strategy
- Lead compensation program implementation, change management and measurement of program success
- Drive results by tracking key operational metrics, identifying process improvement opportunities and delivering on strategic initiatives
Skills on Resume:
- Business Strategy Development (Hard Skills)
- Compensation Program Development (Hard Skills)
- Product Management (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Industry Expertise (Hard Skills)
- Business Requirement Analysis (Hard Skills)
- Consultation (Soft Skills)
- Strategic Leadership (Soft Skills)
34. Business Systems Manager, Cardinal Health, Inc., Dublin, OH
Job Summary:
- Manage a team responsible for crafting and implementing various internal applications used by Commercial teams
- Develop the long-term strategy and roadmap to support the business to scale through the software development lifecycle.
- Provide strategic leadership related to the evaluation, planning, and deployment of technology tools and systems
- Working with senior business partners to align and understand business strategies, and assess/prioritize initiatives.
- Implement a software development process to manage the team to ensure consistent delivery with repeatable quality and predictability.
- Review and be knowledgeable about business needs and provide recommendations to partners and cross-functional groups.
- Proactively seek out opportunities to utilize Salesforce to improve processes and productivity.
- Partner with other technology and systems owners to understand the bigger picture of how these tools work together and provide iterative improvements to those integrations
- Regularly communicate project/initiative progress to senior leadership, identifying any issues, and developing action plans to address them.
- Improve use of Salesforce including automating processes, identifying areas for improvement and reducing technical debt, and enabling the commercial organization for hyper-growth.
Skills on Resume:
- Team Management (Soft Skills)
- Strategic Planning (Hard Skills)
- Technology Evaluation (Hard Skills)
- Business Acumen (Soft Skills)
- Software Development Process Management (Hard Skills)
- Business Needs Analysis (Hard Skills)
- Salesforce Expertise (Hard Skills)
- Communication (Soft Skills)
35. Business Systems Manager, Nationwide Mutual Insurance Company, Columbus, OH
Job Summary:
- Participate in design sessions for business-administered technology platforms
- Design streamlined and scalable business processes, engage and oversee the work of external vendors
- Manage technology configurations and documentation of technical procedures/configurations
- Oversee and/or perform testing in conjunction with SME’s
- Review scope/requirement documents for system changes/issues/enhancements and guide the team
- Perform project planning and resource allocation to meet production support milestones.
- Resources include internal staff and external consultants and oversee key projects and maintain/create project plans.
- Review and understand system enhancement requests, and prioritize system enhancement requests
- Identify opportunities, build business cases, and implement recommendations
- Lead people and cross-function teams to build and implement Global Procurement and develop business process and technology capabilities
Skills on Resume:
- Facilitation Skills (Soft Skills)
- Business Process Design (Hard Skills)
- Vendor Management (Soft Skills)
- Technical Documentation (Hard Skills)
- Testing Management (Hard Skills)
- Requirement Analysis (Hard Skills)
- Project Management (Soft Skills)
- Strategic Thinking (Soft Skills)