What Does A Business Systems Manager Do?

WHAT DOES A BUSINESS SYSTEMS MANAGER DO?

The Business Systems Manager oversees the configuration and optimization of systems and applications to facilitate critical data retrieval, ensuring project initiation and completion for the data retrieval needs. This role involves collaborating across IT and Business departments to maintain standardized user account data processes while ensuring data completeness in the Enterprise Data Warehouse. Additionally, the manager also plays a pivotal role in setting team priorities and contributes to organizational decisions regarding business systems architecture.

A Review of Professional Skills and Functions for Business Systems Manager

1. Business Systems Manager Details

Cross-Functional Collaboration: Work cross-functionally with functional business leaders to identify, prioritize and develop new features in Salesforce.
Salesforce Sprint Management: Implement and project manage Salesforce feature development sprint cycle.
Salesforce Integration Implementation: Implement and maintain integrations and additional tooling plugged into Salesforce.
Business Systems Planning: Plan and prioritize future business systems needs, and ensure solutions are built for scale and follow best practices.
Salesforce Solutions Architecture: Architect and work with business units to implement custom and out-of-the-box solutions around functionality, customizations, scripting, and workflows.
Technical Guidance Expertise: Be the ‘go-to’ expert for technical guidance and architectural recommendations.
Application Development: Design, build, test, deploy and maintain highly-available, scalable, and secure applications.
Technology Research: Constantly research, evaluate, and identify new technologies for implementation.
Requirements Discovery Leadership: Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements.
Stakeholder Engagement: Engage customer stakeholders to understand desired business outcomes and define success criteria.

2. Business Systems Manager Responsibilities

Salesforce Feature Development: Work cross-functionally with Sales Leaders and the Revenue Ops team to identify, prioritize, and develop new features in Salesforce.
Salesforce Implementation Management: Implement and project manage Salesforce feature development sprint cycle.
Salesforce Integrations Maintenance: Implement and maintain integrations and additional tooling plugged into Salesforce like Outreach, Salesforce CPQ, Lean Data, Ironclad, and others.
Business Systems Planning: Help plan and prioritize future business systems needs, and ensure solutions are built for scale and follow best practices.
Performance Feedback Provision: Provide feedback on a regular cadence for performance opportunities.
Business Systems Collaboration: Take responsibility for collaborating with the Business Systems Leadership team.
Change Management Strategy Development: Develop change management strategies, and efficient and effective internal processes.
Technical Issue Escalation: Act as an escalation point for technical and interoperability issues inside and outside normal business hours.
Obstacle Management: Quickly overcome obstacles by understanding the appropriate level of urgency and business impact.
Reporting: Provide reports of team progress and performance, system performance, and system capacity.

3. Business Systems Manager Job Summary

Project Oversight: Oversee internal and partner development work on key business systems
Project Leadership: Lead project delivery, effectively communicate project status
Risk Management: Address risks and issues through effective contingency plans
Schedule and Budget Tracking: Track project schedules and budgets, ensure requirements are addressed during implementation
Requirements Analysis: Lead gathering of requirements, identify and recommend improvements in process and technology
Product Management: Oversee product evaluation, selection, design, and implementation
Documentation Management: Develop enhanced documentation practices and ensure version control
Quality Assurance: Oversee/contribute to QA and peer review processes for all new development efforts
Strategy Management: Manage/contribute to lifecycle and roadmap strategies
Mentorship: Conduct 1:1s with direct reports for mentorship and career guidance.

4. Business Systems Manager Accountabilities

Staff Training: Evaluate the functionality of systems and train new staff.
Needs Assessment: Consult users to ascertain needs and ensure user needs are understood.
User Support: Responsible for scheduling upgrades, and providing user training, support, and advice.
System Testing: Test and modify systems to ensure that they operate reliably.
Operational Assurance: Design maintenance procedures and ensure they work operationally.
Disaster Recovery Optimization: Manage backups and ensure disaster recovery is optimized.
System Compliance: Understand best practices from an operational perspective and ensure systems meet those needs.
User Training: Develop systems and users to ensure system functionality is maximized.
New System Implementation: Implement new systems from inception and system identification through to fully operational.
System Design: Manage and design data migration from old to new systems.
Data Interrogation: Manage SQL database and manage data interrogation tailored to user requirements.

5. Business Systems Manager Functions

Leadership: Lead the development and operations of internal Business Systems to support the rapid growth of the company.
Partnership: Partner with Finance and Operations teammates to develop robust reporting to support financial and operational insights.
Project Stakeholder Management: Act as the business systems stakeholder on critical projects, ensuring project success.
Business Solutions Identification: Understand the needs of the business and leadership, identify appropriate solutions.
Technology Application: Determining how technology should be leveraged to make the solution happen.
KPI Development: Continuously monitor reports and dashboards and/or build out new innovative KPIs to track productivity, quality and results of the revenue cycle.
Software Selection Analysis: Support business case modeling, and deep dive analysis for software selections to determine alignment with strategic business initiatives.
Cross-Departmental Collaboration: Serve as a cross-departmental bridge across the entire organization to create, improve and operate internal systems.
Strategic Vendor Management: Identify and manage strategic vendor relationships to support the collection, organization and review of key operating metrics.
Ad-hoc Business Analysis: Ad-hoc analysis and projects to support business needs, and work closely with CFO, financial and operational leaders.
Operational Strategy Contribution: Actively contribute their perspective and concrete proposals for the development and improvement of the operations and acquisition strategies.

6. Business Systems Manager Job Description

Trend Analysis and Reporting: Utilizes existing raw data to develop and report on trends that will assist in improving first-contact resolution in the Call Center.
Problem Prevention Identification: Determine opportunities for problem prevention and ticket movement to a lower support level.
Ticket Analysis: Ability to conduct regular ticket analysis to identify areas of ticket resolution improvements and ticket movement from a higher support level.
Issue Communication: Communicates with management about issues that affect ticket resolution.
Support Group Collaboration: Works with other support groups and facilitates the realization of ticket improvement and movement.
Data Analysis and Reporting: Interpret data, analyze results using statistical techniques and provide ongoing reports to all levels from technical staff to executives.
Report Requirement Gathering: Collaborate with internal resources and customers to gather report requirements.
Trend and Pattern Analysis: Identify, analyze, and interpret trends or patterns in complex data sets.
Documentation Maintenance: Write and maintain functional and technical documents.
Data Presentation: Present data in a way that is meaningful and readily accessible to customers.
Process Design Assistance: Assist in developing process design, documentation and procedures based on Analytic Team needs.

7. Business Systems Manager Overview

Strategy Crafting: Lead the Finance business systems relationship and in partnership with Finance leaders craft yearly strategy/systems roadmap.
Project Foundation Building: Partner closely with the Finance team to build a foundation for the project efforts by capturing the business context.
IT Strategic Planning: Work with the Business Systems Leadership on IT strategic planning, budgeting, and communication.
Vendor Management: Develop and manage business relationships with software partners, vendors, and implementation or managed service providers.
SaaS Value Optimization: Partner with the Procurement team to get the best value from SaaS investments.
Compliance Assurance: Work with the security and compliance teams to ensure the systems being implemented are compliant and secure.
Talent Acquisition Strategy: Assist with crafting a hiring plan for the pillar and help to hire, develop, and lead an inclusive, engaged, and culture-focused high-performing team.
SDLC Leadership: Lead and execute full development lifecycle (SDLC) activities including integration projects.
Cross-functional Collaboration: Collaborate with cross-functional teams to facilitate discovery sessions, and identify system and process improvements.
Requirements Delivery: Deliver business and technical requirements with business rules, concept maps, process maps, user flows, and user acceptance tests.

8. Business Systems Manager Details and Accountabilities

Solution Evaluation: Work closely with the Director of Business Systems to evaluate and select solutions in line with the company’s long-term goals and objectives.
Technical Specification Development: Build technical specifications which will be delivered to the development teams.
Requirement Scoping: Partner with IT, vendor, and project stakeholder resources to scope and define requirements.
Technological Innovation: Drive strategic technological innovation, demonstrating a breadth and depth of knowledge in all things.
Project Tracking: Track and report on project milestones and develop status reports and other project communications.
Risk Reduction: Reduce risk by detailed mapping of both technical solutions and their aligned processes.
Change Management: Operate under change management best practices to ensure solutions are in line with expectations.
Process Consideration: Ensure downstream processes are considered during system enhancement/modification efforts.
Quality Assurance: Perform initial QA testing to ensure system changes meet defined requirements.
Feedback Provision: Provide feedback to Development teams regarding test cases and scenarios.
System Advisory: Advise functional group leads regarding system capabilities and configuration options.

9. Business Systems Manager Tasks

System Maintenance: Maintain systems and provide frontline support for initial issue resolution and future avoidance.
System Issue Resolution: Respond and resolve system and technical performance degradation and outages.
Team Leadership: Build, lead, coach, and motivate a growing team of Developers and Business Systems Analysts.
User Relationship Management: Build relationships with users in each department, and understand their processes and how they relate to each aspect of the systems.
Production Coordination: Take responsibility for joining daily production calls with key users and leadership.
Technical Problem Solving: Provide technical assistance and solutions for challenges faced in the supply chain.
Development Collaboration: Join daily calls with the development team, provide instruction to development requests, brainstorm solutions, and test completed solutions.
Business Process Insight: Provide insight into business processes which will enable the developers to build out the solutions with the end user in mind.
Solution Development: Work with end users to understand their processes and build solutions that meet their needs without compromising system performance.
Impact Analysis: Understand the impact of development requests both upstream and downstream from the requested process.
Expectation Management: Identify gaps in the user request and set user expectations based on the impact of the request.

10. Business Systems Manager Roles

Stakeholder Liaison: Liaise with internal and external stakeholders to understand, document, facilitate, and configure business systems and process improvements.
Issue Identification: Ability to identify issues and solutions to make business flow better for the Sales Development and Marketing Teams.
System Integration Understanding: Build a strong understanding of integrations between assigned business tools and the overall ecosystem.
User Support Assistance: Assist with user access, roles, user acceptance testing, release cycle, and production support by teams.
Business Systems Contact: Serve as the business systems point of contact for assigned business stakeholders and the Business Operations team.
Best Practices Advisor: Provide industry best practice recommendations for business systems-related processes and configurations.
Requirements Documentation: Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics.
Process Improvement Leadership: Lead efforts to identify process improvement opportunities, create process flows, and match technology solutions with process.
Business Process Development: Develop business process expertise, and prioritize changes that strike a balance between strategic objectives and tactical needs.
Technology Solutions Implementation: Lead evaluations, prepare recommendations, and implement technology solutions to achieve business objectives.
Technical Solution Partnership: Partner with development teams to transform requirements into a technical solution that meets maintenance, data integrity, and security standards.

11. Business Systems Manager Additional Details

Continuous Improvement: Collaborate with internal SMEs to identify and implement process improvements, audit remediation requirements, and other strategic initiatives.
Modernization: Work with external payroll-processing providers to resolve operational deficiencies impacting system and resource performance.
System Management: Ensure compliance with RISE and data protection requirements.
Reporting: Build reports using various reporting tools and provide analysis for the service areas.
Analysis: Analyze KPIs and other agreed-upon metrics to identify developing trends.
Compliance Gatekeeper: Ensure Payroll Shared Service operations remain in compliance with internal guidelines and policies.
Compliance: Ensure local entities and internal staff are aware of new statutory requirements governing payroll activities.
Governance and Knowledge Management: Create governance, policy, and procedures, while developing key users and ongoing knowledge management systems.
Business Review Facilitation: Facilitate quarterly business reviews with local entities and external service providers.
System Management: Manage and maintain system testing, integrations, and operations.
Tax Compliance: Approve reconciled payroll tax files for further processing by external third-party service providers.

12. Business Systems Manager Essential Functions

Leadership: Lead the expansion of the Smart QC role out plan to remaining factories worldwide
Program Improvement Leadership: Initiate, lead, and improve the overall functionality and scope of the Smart QC program for all Smart QC laboratories
Operational Influence: Influence the operational laboratories to develop and improve the overall use of Smart QC on the site, increasing the potential benefits of the system
KPI Development: Build a set of standardized KPIs to focus on efficiency improvements driven by performance and adoption of the system
Capacity Planning: Perform quarterly periodic and long-term capacity plan reviews to supply sites, presenting accurate data on future risks and proposed ways of reduction
Quality Cost Management: Implement a cost of quality understanding across the system and sites, share findings with site management to improve awareness
Consumable Management Implementation: Implement a Consumable Management module to all sites, and document all changes to applications per internal controls.
Finance System Liaison: Be a liaison between the finance team and system implementation partners by driving quality output and deliverables per SOW within timelines.
Project Management: Act as the project manager for medium to small initiatives, and set the stage for crafting SOX and controls required for a public company.
Compliance Partnership: Partner with the Compliance team to implement and execute compliance processes for SOX, GDPR, etc.
Trend Analysis: Keep track of best practices, trends and advancements including AI in the field of Finance technology.

13. Business Systems Manager Role Purpose

Business Systems Management: Manage business systems and provide architectural and technical input.
Survey Implementation: Closely work with Sales, Marketing, and Medical teams to implement customer surveys for all brands.
Marketing Intelligence Collection: Collect field intelligence for enhanced marketing segmentation and targeting.
Data Integration: Work with the data warehouse team to capture and integrate data from the CRM and marketing automation platform.
CRM Troubleshooting: Troubleshoot technical and data issues related to the CRM system.
Data Governance: Routinely participate in data governance for demand data, CRM data, and marketing automation data.
Reporting: Produce and maintain reports related to field force call activities and call plan execution.
Process Efficiency Guidance: Guide on and/or create process efficiencies for CRM and marketing automation.
Email Campaign Setup: Assist the Digital Marketing Manager with setting up email campaigns in the marketing automation platforms.
Customer Report Production: Assist with the production and maintenance of customer reports related to email campaigns and digital activities.
Innovation Championing: Be the champion of innovations related to Marketing Automation Platforms and provide guidance on and/or create process efficiencies.

14. Business Systems Manager General Responsibilities

Divisional Collaboration: Working as a member of the ALPM MMA reporting directly to the Divisional Operations Director.
Innovative Management: Manage, create, influence, and input into the continuing development of innovative and unique approaches.
Business Differentiation: Help to differentiate the ALPM division and improve business systems within the respective BU’s.
Systems Development Management: Managing the development and support of internal business systems throughout the ALPM Division, either division-wide or individual BU solutions.
Acquisition Integration: Working with new acquisitions to understand and integrate business systems.
IT Collaboration: Work with the central IT Manager and infrastructure team on technical and infrastructure requirements.
Technical Support Leadership: Recruit, develop, and manage a Team of 2nd line support providing technical support for ALPM business systems.
Systems Performance Reporting: Report regularly on the performance of Business Systems, ROI, security and performance, and customer satisfaction.
Systems Proposal Production: Produce proposals for new Business Systems focusing on efficiency gains and return on investment and also present and secure funding for these.
Training and Change Management: Provide training and change management leadership to user groups on process and tool changes.

15. Business Systems Manager Key Accountabilities

Business Systems Optimization: Ensure that business systems and applications are configured and optimized to enable the retrieval of business-critical data.
Project Oversight: Oversee the initiation and successful completion of projects related to data retrieval from AutoCanada business systems and applications.
Data Warehouse Oversight: Ensure Enterprise Data Warehouse completeness by overseeing projects and initiatives relating to operational financial data as it pertains to business-critical reporting.
User Account Standardization: Interface with IT and Business departments to establish, and maintain, standardized user account data & processes.
Data Accuracy Management: Work with the enterprise data team to ensure user account data is accurately available in the Enterprise data warehouse.
Performance Management Adherence: Adhere to the team performance management practices such as regular Professional Growth Plan and OKR sessions with direct reports.
Quarterly Deliverables Management: Participate in the planning and establishment of quarterly deliverables and ensure they are completed.
Team Priorities Setting: Interface with leaders in other departments to determine and set team priorities.
Business Systems Architecture Input: Provide input and make decisions about the organization's overall business systems architecture.

Relevant Information

What Does A Business Process Manager Do?

What Does A Business Project Manager Do?

What Does A Business Operations Manager Do?

What Does A Business Unit Manager Do?