What Does An IT Systems Administrator Do?

WHAT DOES AN IT SYSTEMS ADMINISTRATOR DO?

Published: Oct 31, 2025 - The Information Technology (IT) Systems Administrator designs, implements, and manages server, storage, and virtual infrastructure across on-premises and cloud environments. This role ensures reliable backup, disaster recovery, and system performance while maintaining thorough documentation. The administrator also resolves user issues promptly and communicates technical solutions clearly and professionally.

A Review of Professional Skills and Functions for IT Systems Administrator

1. IT Systems Administrator Duties

Enterprise Applications: Application installations, configuration, and troubleshooting, including campus-wide security platforms and modules
Database Management: Database server installation and configuration, including SQL Server and MySQL databases
Backup Operations: Application server and database backups, including deployment, configuration, and operations of application server backup engines and DB agents such as Netbackup, Barracuda, or similar
File Integrity: File Integrity Management and application security and integrity through deployment and operation of tools and techniques such as Tripwire, Splunk, or similar
Web Server Deployment: Configuring and deploying web servers and services
Log Auditing: Audit and corrective actions on application logs and errors
Operating Systems: Windows and Linux Operating System Administration, including File system management and security
Configuration Management: Manages the suite of configuration, deployment, and lifecycle management tools for application and client deployment automation, including SCCM, Puppet, Forman, Ansible, etc.
System Recovery: Management of full system recovery and bare-metal backups
System Monitoring: Deploys and operates system monitoring and network monitoring tools, including OpenNMS, Nagios, etc.
Server Management: Manages large numbers of servers using client-side configuration and systems management using tools such as Windows Deployment Services/SCCM
Network Support: Knowledge and support of the departmental networking environment
Endpoint Management: Configures and deploys desktops/laptops, Management of Security and Compliance related to Endpoint Protection Standards

2. IT Systems Administrator Details

Network Design: Design and implementation at the network level, including WAN and LAN connectivity, routers, firewalls, and security
Cloud Solutions: Design and implement hosted and cloud solutions for customers using technologies that meet their business objectives
Disaster Recovery: Design and implement disaster recovery solutions
IT Support: IT support relating to issues with the internal systems and network infrastructure
Microsoft Support: Support services for Microsoft-related technologies, including Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
Virtualization Support: Support services for virtualization technologies, including VMware and Microsoft
System Maintenance: Update agent scripts, respond to alerts, monitor the dashboard, and maintain system upgrades/patching
Escalation Management: Be responsible for assigned escalation and project tickets

3. IT Systems Administrator Responsibilities

Team Collaboration: Work in a team and communicate effectively
Issue Reporting: Notify management of service or project issues that cannot be completed within the agreed service levels
Customer Knowledge: Specific knowledge of the customer and how IT relates to their business strategy, goals, security, and compliance
Process Documentation: Document internal processes and procedures related to duties and responsibilities
Time Management: Be responsible for entering time and expenses in ConnectWise as they occur
Process Understanding: Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Project Execution: Work through project tickets and phases in ConnectWise by a Project Manager
Ticket Management: Enter all work as service or project tickets into ConnectWise
Technology Awareness: Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

4. IT Systems Administrator Job Summary

System Optimization: Maintain and optimize Information Systems.
Network Security: Maintain the security posture of network devices and servers.
System Documentation: Ensure documentation of new and existing systems is developed and maintained.
Technical Support: Assist the IS team in troubleshooting.
Hardware Installation: Plan and install new software and hardware components.
Issue Resolution: Spearhead troubleshooting, reporting, and repairing of IS problems.
System Maintenance: Operate, maintain, and update system devices and services.
Incident Response: Respond and remediate operational incidents and events.
Remote Management: Remotely manage and troubleshoot network devices.
Configuration Management: Exercise good standardization and configuration management of network devices.
Problem Resolution: Resolve escalated problems and ensure resolutions and procedures are documented.
Data Protection: Ensure all systems are protected and backed up.
Disaster Recovery: Be responsible for business continuity and disaster recovery of IS Systems.
Security Monitoring: Respond to security and network events generated by monitoring and system tools.
Project Management: Manage internal Information Services projects and meet agreed-upon deadlines.
Incident Management: Work closely with the Service Desk Administrator in incident management, request fulfillment, and problem management.

5. IT Systems Administrator Accountabilities

Azure Management: Manage the Azure application layer (SharePoint, Exchange, Office 365, AzureAD, Intune/Endpoint and TEAMS), JAMF, Confluence, and JIRA.
Access Control: Manage access across the systems.
Asset Management: Manage Technical Assets and Network Resources.
Project Collaboration: Collaborate on team projects and Cross-functional projects.
Documentation Management: Create, maintain and update the technical documentation.
User Support: Support the incidents submitted by the end-users (Incidents, requests, change requests and etc.).
Device Imaging: Imaging Windows-based and Mac-based devices.
Employee Onboarding: Onboard and Offboard DCS employees and partners.

6. IT Systems Administrator Functions

System Operations: Be responsible for the installation and operation of client and server systems.
Network Administration: Ensure that system and network operations, as well as IT security, are running smoothly.
User Management: Take care of the administration of users (new creation/change/blocking) as well as the assignment of rights.
Technical Support: Be responsible for the user support for the IT solutions and products, performing hardware repairs, setting up workstations, and configuring routers and switches.
Infrastructure Support: Take over the user support and troubleshooting in the system and infrastructure environment, including documentation as part of 1st/2nd level support.
Network Supervision: Take care of the supervision of network infrastructures (WAN/LAN) and multimedia equipment.
Project Support: Support with global infrastructure projects.
Datacenter Management: Manage server assembly and datacenter work.

7. IT Systems Administrator Job Description

Server Administration: Design, implement, test, and administer hardware and software across the server environment.
Virtual Infrastructure: Deploy, configure, and maintain virtual infrastructure in a VMware environment.
Backup Management: Maintain and monitor the backup and disaster recovery solutions of the IT infrastructure.
Storage Administration: Implementation and administration of the networked storage infrastructure and interconnected systems.
Capacity Planning: Capacity planning, performance analysis and design of storage systems.
Cloud Management: Configure, monitor and maintain a cloud computing environment.
Documentation Management: Document standard operating and troubleshooting procedures.
User Support: Resolve user requests promptly, follow up with end users to ensure that issues have been resolved.
Technical Communication: Clearly communicate technical solutions to internal customers in a user-friendly and professional manner.

8. IT Systems Administrator Overview

IT Strategy: Work with the CIO to evaluate and deploy longer-term solutions like consolidating identity services and deployments that improve services for end users and simplify the lives of IT support.
Help Desk Management: Take ownership of existing end-user devices and help desk duties.
Remote Support: Implement remote desktop support to reduce the need for face-to-face troubleshooting.
Inventory Management: Maintain hardware and software inventory.
End-User Support: Provide technical assistance and support to end-users.
Incident Management: Respond to tactical requests in a timely and efficient manner and identify long-term solutions to reduce incidents.
Employee Lifecycle: Perform on/offboarding of employees.
Equipment Deployment: Deploy equipment and accounts for new employees, and implement automation.
Issue Resolution: Research systemic issues as they arise and find solutions to implement.

9. IT Systems Administrator Details and Accountabilities

Asset Management: Manage, update and maintain records in the asset management tool.
System Monitoring: Monitor hosts, conference room machines, and network bastions.
Account Administration: Create, add and modify accounts and services across the various platforms.
Network Support: Provide support for the office network and for specialty items (e.g., A/V equipment, Zoom Rooms).
Cloud Provisioning: Help provision cloud-based applications and provide basic support.
Network Troubleshooting: Troubleshoot network issues, TCP/IP protocol.
Web Maintenance: Work with internal customers to maintain outward-facing websites.
Software Management: Install software, maintain and introduce training.
DevOps Collaboration: Work alongside the software development team in a dev-ops style to automate the management of their systems and company infrastructure.

10. IT Systems Administrator Tasks

Infrastructure Maintenance: Maintain internal infrastructure, including laptop and desktop computers, printers, A/V equipment, and phones.
Device Management: Administer mobile device management tools for automated operating system and software deployment, configuration, and administration within the macOS and Windows desktop computing environment.
Directory Services: Manage a hybrid Active Directory environment, including Azure identity and access management, single sign-on, and multi-factor authentication.
System Administration: Maintain critical enterprise systems and business applications.
Performance Monitoring: Monitor application and infrastructure performance to ensure optimal operation.
Network Infrastructure: Support office network infrastructure, LAN/WAN, routers, switches, firewalls, and network segments.
Technical Support: Interact with IT Support Specialists and other teams to provide tier 3 technical support.
Root Cause Analysis: Assist in troubleshooting and root cause analysis of recurring issues to reduce ticket volume.
System Reliability: Identify single points of failure and make architectural and system recommendations to improve reliability, performance, and functionality.
Technology Research: Research, evaluate, and implement emerging technologies that fit current and future business needs.
Business Analytics: Implement IT and business analytics for meaningful insights and enable faster and smarter business processes.
Audit Support: Support third-party audits and activities in support of annual SOC 2 examinations.

11. IT Systems Administrator Roles

Hardware Maintenance: Install, troubleshoot, and maintain end-user computer hardware and software, including but not limited to Microsoft Office Suite, Microsoft operating systems, Solid Works CAD software, AutoCAD, printer and other hardware drivers, and other in-house developed applications.
Server Maintenance: Install and maintain server hardware components, e.g., hard disks, array controllers, fiber connections, network interfaces, keyboard and monitor switches, racks, power, storage, and all associated cabling.
Server Updates: Install, test, and implement software updates on physical and virtual Windows servers to maximize daily system availability and performance for all internal and external employees.
VMware Administration: Maintain Microsoft-based server systems in a VMware virtual environment, including Active Directory, basic Microsoft Exchange maintenance, printer server configuration and maintenance, and DHCP and DNS server configuration.
Service Management: Manage and work with the Managed Services provider to ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.
System Innovation: Researches and recommends innovative and possible automated approaches for system administration tasks.
Intranet Management: Advanced maintenance of the company intranet site using Dreamweaver web authoring software.
Network Administration: Advanced troubleshooting, maintenance, and configuration of Cisco network hardware and LAN infrastructure.
Budget Assistance: Assist with developing the IT departmental budget by the IT Director.
User Support: Provide phone and face-to-face support to internal users.

12. IT Systems Administrator Additional Details

System Maintenance: Install, maintain and monitor computer systems within the Center, including networks, hardware and software.
Network Security: Assess and monitor the security state of networks and data in response to known threats, malware and users’ behavior.
Security Awareness: Promote security awareness to users and upper management.
Technical Support: Provide technical expertise, assistance, troubleshooting and support to resolve network issues, network and endpoint security and optimize network usage.
Help Desk Support: Accept and troubleshoot escalated help request tickets, assist IT Support staff with network issues, document problems and solutions and create help desk knowledge base documentation.
Incident Response: Monitor, alert and react to network incidents, ensuring industry standards are met and according to best IT practices.
Data Privacy: Make sure privacy regulations and safeguards are in place.
IT Planning: Assist in maintaining and updating IT plans, policies, upgrades, and budget.
System Enhancement: Recommend and execute system modifications and enhancements.
Vendor Coordination: Liaise with external technology consultants for troubleshooting, problem resolution and major upgrades.

13. IT Systems Administrator Essential Functions

Network Administration: Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.).
Outage Management: Report outages internally and externally and work with providers on restoring connections.
Virtualization Management: Deploy, monitor and maintain VMware and MS HyperV virtualization network platforms and all servers (hardware, backups, virtual machines, storage, etc.).
Directory Administration: Deploy, monitor and maintain Microsoft Active Directory and perform domain administration functions (create/delete/maintain users, computers, servers, file shares, printers, scanners, copiers, fax machines and other shared network resources, as well as permissions for accessing network resources, etc.).
Email Administration: Deploy, monitor and maintain MS Exchange as the main email and messaging system and Barracuda’s Spam filter and Mail Archiver appliances.
Backup Management: Deploy, monitor and maintain backup hardware, software, procedures and schedules for stored data.
Database Coordination: Coordinate with the Database Administrator on backups of databases and stored information.
On-Call Support: Provide 24/7 On-Call IT coverage in conjunction with the Database Administrator and the IT Manager.
Security Management: Deploy, monitor and maintain anti-malware security hardware, software (firewalls, intrusion detection and antivirus software).

14. IT Systems Administrator Role Purpose

Database Administration: Complete DBA of multiple SQL Server 2014/2016 Enterprise instances on virtual Windows Server 2016 environments.
Database Maintenance: Maintain multiple SQL database environments, production and test, including backups and data retention.
Active Directory Management: Assist with design, build, implement, document, and support Windows Active Directory (AD) 2012 and above, Group Policy Object (GPO) configuration.
Server Management: Maintain physical and virtual server environment, running on Citrix XenServer and VMWare, including attached SAN.
Cloud Services: Assist with monitoring, configuration, and maintenance of Cloud services solution and providers, including Microsoft/Office 365, AWS, and Rackspace.
Performance Monitoring: Monitor, maintain, and assist with applications, databases, data, and batch processes for optimal performance.
Database Development: Help in database design, programming, troubleshooting and management of problems affecting IT and enterprise database applications.
Database Security: Ensure scalability, resilience, security, and efficiency for managed databases.
System Maintenance: Be responsible for the monitoring, deployment and maintenance of hardware and software running on a variety of OS, primarily on Microsoft Windows and Linux, including OS patches.
Project Support: Assist with assigned projects, updates, including vendor relationships on technology evaluation and cost.
Software Auditing: Assist with audits on existing software to verify authorized use, license certification, and sample evidence.

15. IT Systems Administrator General Responsibilities

Technical Escalation: Serve as an escalation point for Level 1 technicians.
System Documentation: Conduct discovery and produce documentation of the client’s systems and processes.
Knowledge Management: Document solutions within the internal knowledge base system.
Network Troubleshooting: Troubleshoot/diagnose client networks, desktops, and servers (primarily Microsoft-based).
Escalation Handling: Receive incoming escalations by phone and chat.
Scheduled Maintenance: Perform scheduled customer maintenance.
Performance Optimization: Improve system performance by identifying problems and recommending changes.
On-Call Support: Participate in after-hours on-call rotation.
Professional Conduct: Maintain a professional image.

16. IT Systems Administrator Key Accountabilities

System Administration: Be responsible for the maintenance, configuration, and reliable operation of computer systems, servers, virtualization, and networking.
Software Management: Install and upgrade computer components and software, manage virtual servers, manage other technology, and integrate automation processes.
Security Management: Manage data center security systems, including firewalls and web application firewalls.
Issue Resolution: Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
Technical Documentation: Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of the IT infrastructure.
Data Protection: Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
On-Call Support: Participate in on-call rotation for after-hours emergency support.
Help Desk Collaboration: Work with the desktop and help desk support efforts, resolving issues.
Technology Management: Manage office technology, including security and network systems.
Performance Planning: Be responsible for capacity and performance planning and monitoring.

17. IT Systems Administrator Roles and Details

User Support: Local and remote support of global users and system platforms.
User Onboarding: Onboarding and offboarding new users and leavers.
Cloud Services: Support and configuration of cloud services, AZURE, Microsoft Office 365, and Google Drive.
System Maintenance: Installation, configuration, and maintenance of system hardware and external and internal software and applications.
OS Support: Support MAC OS, Linux, Windows.
Issue Troubleshooting: Troubleshoot hardware and software issues.
Helpdesk Management: Coordinating the IT Helpdesk ticketing queue and providing updates and solutions.
Meeting Room Support: Ensure meeting rooms are IT-ready and Chrome boxes and cables are functional.
IT Administration: General IT Administration and asset management.

18. IT Systems Administrator Responsibilities and Key Tasks

System Evaluation: Evaluate the existing computer and network setup.
Technical Support: Provide network, server, laptop, and mobile device support to staff.
Device Configuration: Establish standard laptop and mobile device configurations.
Virtualization Management: Configure, monitor, and maintain virtual machines and associated hardware.
Procurement Management: Procure computer-related devices, software, and supplies.
Hardware Installation: Install new and upgrade existing hardware and software.
Backup Auditing: Monitor backups and perform backup audits.
Network Security: Maintain network security and perform security audits.
System Monitoring: Identify, analyze, and report on key computer system metrics.
Issue Resolution: Troubleshoot IT-related issues and fortify the system to prevent a recurrence.
Documentation Management: Develop documentation for user and administration tasks and configurations.
Asset Tracking: Track hardware and software assets.
System Improvement: Research, propose, and implement system improvements and best practices.
Process Automation: Improve the efficiency of the company through education and automation scripts.
BI Implementation: Participate in the selection and implementation of business intelligence solutions.

19. IT Systems Administrator Duties and Roles

Network Configuration: Design, install and configure network, software, and hardware.
Server Management: Manage servers and technology tools.
System Monitoring: Monitor performance and maintain systems according to requirements.
Issue Troubleshooting: Troubleshoot issues and outages.
Infrastructure Security: Ensure security and efficiency of IT infrastructure through access controls, backups and firewalls, etc.
System Upgrades: Manage the upgrade of systems with new releases and models.
Technical Training: Develop expertise to train staff on new technologies.
Procedure Documentation: Maintain and update documentation of procedures and configurations.
Vendor Management: Manage assigned service providers to agreed SLA’s.
Risk Awareness: Maintain awareness of risks that affect the infrastructure.
Risk Remediation: Continual assessment of infrastructure and provide rapid remediation of risk.
Technology Recommendations: Recommend software and hardware solutions comprising upgrades and new acquisitions.
Innovation Reporting: Inform management about industry innovations and recommend relevant upgrades.

20. IT Systems Administrator Duties

IT Operations: Manage the day-to-day IT operations, configurations, upkeep, maintenance of the network, systems, email, and IT security.
Issue Management: Be the sole point of contact for IT issues within the company to analyze, troubleshoot, and resolve.
Cloud Management: Set up and maintain cloud-based systems, virtual desktops, and virtual machine solutions.
Policy Development: Take on the lead with help in creating, managing, and implementing department policies and procedures.
Office 365 Compliance: Ensure the Microsoft Office 365 productivity suite complies with security requirements.
Security Configuration: Configure and deploy security settings, such as conditional access, using Mobile Device Management and Azure Active Directory for Windows and macOS.
Image Management: Build manageable remote desktop images/configurations for Windows/Linux OS.
VPN Administration: Set up and maintain an active VPN server for remote access.
Project Planning: Provide guidance in planning and implementation of projects, upgrades.
Cybersecurity Leadership: Work with leadership to lead cybersecurity efforts across the team.
Cloud Security: Deal with the security aspects of the overall cloud infrastructure.
User Support: Provide technical support to internal users effectively.

21. IT Systems Administrator Responsibilities

Global IT Support: Provide global support for the Kry/Livi colleagues with IT matters and contribute to IT-related projects and duties.
Identity Management: Maintain identity and asset management systems as well as client configuration systems and customize them for each market, both for systems used by the clinicians as well as Kry/Livi corporate employees.
Technical Coaching: Act as a technical coach for the rest of the IT team, enabling the growth and development of the colleagues in IT.
Process Automation: Focus on productivity, automating repetitive processes and tasks, and providing innovative solutions.
Tier 3 Support: Assist the Networking, Tooling, and other IT teams with projects or tier 3 issues.
Project Participation: Participate in project discussions, designs, and implementations.
Stakeholder Implementation: Assist the team in interpreting the technological needs of the stakeholders and implementing them into functional solutions.
Security Compliance: Help maintain the IT security compliance across all platforms.
Scripting Automation: Write, maintain, and enhance the department’s scripts to help the team become more efficient and automated.
Data Center Management: Racking and cabling state-of-the-art servers in the data center.

22. IT Systems Administrator Job Summary

Network Security: Secures network systems and ensures proper corporate connectivity.
Network Performance: Maximizes network performance by monitoring and troubleshooting network problems and outages.
Hardware Maintenance: Maintains network, IT, and communication hardware.
User Support: Ensures timely support of end users.
Firewall Management: Supports firewall environments in line with IT security policy.
Data Compliance: Ensures data protection and compliance with GDPR.
Network Configuration: Configures routing and switching equipment.
System Upgrades: Perform operating system installs/upgrades.
Technical Troubleshooting: Assist customers in solving their technical challenges by troubleshooting Linux/Windows systems.
Cloud Maintenance: Assist in the Cloud development/maintenance of the virtual environments.

23. IT Systems Administrator Accountabilities

ALM Operations: Ensuring the operation and smooth functionality of the ALM infrastructure.
Infrastructure Documentation: Documentation of IT infrastructure operation for the ALM solutions.
Infrastructure Development: Development of the tests and the live operation of the approved IT infrastructure concept for ALM.
Release Management: Participation, supporting and performing release changes in cooperation with the ALM team.
System Optimization: Error and system analysis and optimization.
Project Participation: Participation in projects within the scope of the area of responsibility.
System Monitoring: Maintaining/Monitoring of the whole ALM system landscape.
Process Documentation: Create documentation for applications and processes.
User Training: Provide training on applications and processes.
Application Deployment: Help test and deploy new applications and services.

24. IT Systems Administrator Job Description

Helpdesk Support: Take care of the helpdesk by providing desktop, application, and network support to both the local and remote users.
Device Deployment: Configure the device deployment systems (apply OS patches and upgrades both for Mac OS and for Windows) and deploy/maintain hardware.
Infrastructure Maintenance: Installation, deployment, maintenance, optimization, and changes to infrastructure.
Network Troubleshooting: Troubleshoot network-related issues.
Issue Documentation: Keep track of IT-related issues and document their solutions for future reference.
Tool Improvement: Collaborate on the improvement of internal tools to ensure configuration management, defining service KPIs, and continuous service improvements.
Project Execution: Work with the rest of the IT team in planning and executing internal IT projects.
System Administration: Provide system administration for all IT-supported servers, including hardware and software support, networking, security, build infrastructure, and more.
Production Support: Maintain and support mission-critical, front-end and back-end production environments.

25. IT Systems Administrator Details and Accountabilities

System Maintenance: Support routine Operating/System maintenance, vulnerability patch management, and application updates.
Issue Troubleshooting: Troubleshoot systems/network issues, identify/analyze root causes, and recommend corrective actions.
User Support: Provide first-tier support for system users and provide on-call support.
System Configuration: Install, modify, enhance, test, and implement standard configurations for deployment of workstations, servers, and client software.
Security Compliance: Support IT Security program processes, including routine reporting and audit compliance.
Preventive Maintenance: Perform preventive maintenance actions, including system back-ups, error log reviews, and resource utilization.
Process Documentation: Create and document all actions, practices, procedures, and processes.
Remote Access Support: Provide support for local, remote and VPN access.
Virtualization Support: Install, develop, and maintain VMs for testing and development.
Cloud Virtualization: Create images, support VMs, manage cloud components like ESXi, vCenter, vSphere, vCenter, Xen, Xen management software, etc.

26. IT Systems Administrator Roles

VMware Administration: VMware vSphere, ESX Hosts Maintenance.
Active Directory Management: Active Directory governance and management (GPOs, GPPs, security enforcements…).
IT Standardization: Global IT Server and Desktop standardization (imaging, inventory, procurement administration).
Backup Management: Backup planning and monitoring.
Vulnerability Monitoring: Vulnerability Management and monitoring (Alert Logic, Nagios).
Network Management: LAN and WAN management (Cisco routers, ASAs, firewalls, Meraki switches, and APs…).
Infrastructure Advisory: Proactively advise on infrastructure issues and concerns.
User Training: Provide basic training to end-users for operating systems and application software.
Project Leadership: Lead and/or participate in technical projects and recommend technical infrastructure solutions.

27. IT Systems Administrator Additional Details

IT Consultation: Liaise with the management team and business key stakeholders in multiple departments and propose IT solutions that meet business demands.
Technology Evaluation: Evaluate new emerging IT technologies, liaise with vendors, compare and propose IT solutions to IT management.
System Monitoring: Monitor and maintain server, network, telephone system and internet services, etc., in both Hong Kong and China offices to meet business goals and objectives.
Service Desk Support: Provide tier two IT Service Desk support for IT-related incidents and requests.
Team Communication: Communicate well with the teams to provide IT support on daily user requests and technical issues resolution.
Project Implementation: Assist in the implementation of IT projects on demand and control projects within scope, cost, and schedule.
Technical Support: Provide OS, application, and hardware support for the geographically diverse user base.
Security Monitoring: Monitor and respond to security issues that occur at the user and workstation level.
Server Administration: Administration, further development, and maintenance of Windows servers and user systems.
Problem Resolution: User support with problem analysis and development of sustainable solutions.
System Integration: Conception and integration of system guidelines.
IT Development: Development, conception, and implementation of new IT solutions in the company.

28. IT Systems Administrator Role Purpose

System Reliability: Work with the maintenance team to ensure that key production systems perform reliably, working with outside contractors when on site to learn how to overcome common issues and help maintain ongoing functionality.
IT Coordination: Take the role of lead IT contact, providing a link between local users and remote-based IT help desk support.
System Integration: Ensure that local systems are designed and developed to fit with the globalized nature of the organization while ensuring the availability of these systems for shop-floor use.
Hardware Management: Ensure that local hardware requirements (laptops/desktops/printers/phones/video conferencing) are maintained and managed.
Network Maintenance: Ensure local network infrastructure components (routers, switches, modems, VLANs, IP addresses, cables, fiber optics) are maintained, including server room and local wiring closets locations.
IT Advisory: Support and advise the entire site and wider global business on IT-related risks and opportunities, and get key projects delivered.
Infrastructure Monitoring: Continually monitor the health of the system's infrastructure, respond quickly to problems, and proactively troubleshoot irregularities before they become service-impacting issues (including performance tuning).
Virtualization Support: Support VMware ESXi 5.0/6.5, vROPs, Citrix XenDesktop 7.x, Citrix Virtual Apps and Desktop 1912, Provisioning Services 7.x, Server 2008/2012/2016.
Incident Management: Actively participate in incident channels/sev calls related to Infrastructure issues.
Change Management: Raise and work on Change activities to resolve issues, stabilize the environment, remediate vulnerabilities, enable monitoring, etc.
Team Coordination: Coordinate with multiple teams for day-to-day activities (like Hardware replacement, patching, etc.).
Proactive Resolution: Identify issues in the environment and work proactively with team members on resolving them.

29. IT Systems Administrator Key Accountabilities

Infrastructure Support: Support in the operation and maintenance of hardware and software, as well as related infrastructure.
End-User Support: Assist the employees with their computers (Windows, MacOS, Linux) and mobile devices (iOS and Android), and keep them happy with their IT, both in the Home Office and the Office.
Windows Administration: Ensure the operation and administration of infrastructure and authorization services in the Windows environment (Hyper V, Microsoft Active Directory, Windows Server, Microsoft Office 365, etc.).
Infrastructure Expansion: Implement solutions for new requirements in the existing infrastructure and expand the possible areas of application.
Network Management: Take care of the network components and services, including VPN, WIFI, and LAN.
Multimedia Support: Work with and expand the possible uses of the multimedia setup in the event space and the meeting rooms at the office.
Server Maintenance: Locally maintain and support all aspects of the corporate infrastructure environment for servers, peripherals, portal, web, and other applications.
Technical Resource: Serve as a technical resource in establishing, maintaining, supporting, and upgrading the associated architecture and environment.
Technical Expertise: Provide technical expertise to resolve environmentally related issues, as well as expertise in the design, implementation, and maintenance of management systems that support the company’s business applications.
System Knowledge: Maintains knowledge of environments that run business-wide applications and are accessed by multiple departments and users.
Project Management: Provide resources and drive projects and timelines towards on-time completion.

30. IT Systems Administrator Responsibilities and Key Tasks

Service Management: Ensure service performance and availability are within the service level objective.
Security Management: Develop procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
Backup Management: Develop procedures, programs and documentation for backup/restoration or replication of host operating systems and host-based applications to achieve business continuity objectives.
Network Services: Maintain DNS, DHCP, and other networking services.
Infrastructure Administration: Collaborate with other team members in the administration of IT Infrastructure, including Active Directory, Okta, VMware, NetApp storage systems, and anti-virus security solutions.
On-Call Support: Participate in the team's on-call rotation.
Infrastructure Support: Install, configure, monitor, administer, and support the existing network, server, desktop and mobile infrastructure to ensure maximum availability and minimize downtime.
Documentation Management: Maintain and update documentation covering hardware, software and end-user procedures.
Technical Support: Provide efficient and effective Tier 2 and Tier 3 support to resolve varied Level 2/Level 3 IT issues across all infrastructure-related technologies.
Workstation Management: Managing and ensuring the smooth operation of the internal desktop workstations.
Fault Detection: Detection and remediation of faults and bottlenecks, as well as resource monitoring.
Hardware Maintenance: Commissioning, configuration, and maintenance of the server and network hardware (on-premise).

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