What Does An IT Systems Administrator Do?

WHAT DOES AN IT SYSTEMS ADMINISTRATOR DO?

Updated: Nov 11, 2025 - The Information Technology (IT) Systems Administrator plans, implements, and supports IT infrastructure while ensuring system performance, security, and reliability. This role handles daily monitoring, backup operations, patch management, and Tier III support, while maintaining thorough documentation. The administrator also advises IT leadership on system capacity and improvements, aligning with industry best practices and internal policies.

A Review of Professional Skills and Functions for IT Systems Administrator

1. IT Systems Administrator Duties

Enterprise Applications: Application installations, configuration, and troubleshooting, including campus-wide security platforms and modules
Database Management: Database server installation and configuration, including SQL Server and MySQL databases
Backup Operations: Application server and database backups, including deployment, configuration, and operations of application server backup engines and DB agents such as Netbackup, Barracuda, or similar
File Integrity: File Integrity Management and application security and integrity through deployment and operation of tools and techniques such as Tripwire, Splunk, or similar
Web Server Deployment: Configuring and deploying web servers and services
Log Auditing: Audit and corrective actions on application logs and errors
Operating Systems: Windows and Linux Operating System Administration, including File system management and security
Configuration Management: Manages the suite of configuration, deployment, and lifecycle management tools for application and client deployment automation, including SCCM, Puppet, Forman, Ansible, etc.
System Recovery: Management of full system recovery and bare-metal backups
System Monitoring: Deploys and operates system monitoring and network monitoring tools, including OpenNMS, Nagios, etc.
Server Management: Manages large numbers of servers using client-side configuration and systems management using tools such as Windows Deployment Services/SCCM
Network Support: Knowledge and support of the departmental networking environment
Endpoint Management: Configures and deploys desktops/laptops, Management of Security and Compliance related to Endpoint Protection Standards

2. IT Systems Administrator Details

Network Design: Design and implementation at the network level, including WAN and LAN connectivity, routers, firewalls, and security
Cloud Solutions: Design and implement hosted and cloud solutions for customers using technologies that meet their business objectives
Disaster Recovery: Design and implement disaster recovery solutions
IT Support: IT support relating to issues with the internal systems and network infrastructure
Microsoft Support: Support services for Microsoft-related technologies, including Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
Virtualization Support: Support services for virtualization technologies, including VMware and Microsoft
System Maintenance: Update agent scripts, respond to alerts, monitor the dashboard, and maintain system upgrades/patching
Escalation Management: Be responsible for assigned escalation and project tickets

3. IT Systems Administrator Responsibilities

Team Collaboration: Work in a team and communicate effectively
Issue Reporting: Notify management of service or project issues that cannot be completed within the agreed service levels
Customer Knowledge: Specific knowledge of the customer and how IT relates to their business strategy, goals, security, and compliance
Process Documentation: Document internal processes and procedures related to duties and responsibilities
Time Management: Be responsible for entering time and expenses in ConnectWise as they occur
Process Understanding: Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Project Execution: Work through project tickets and phases in ConnectWise by a Project Manager
Ticket Management: Enter all work as service or project tickets into ConnectWise
Technology Awareness: Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

4. IT Systems Administrator Job Summary

System Optimization: Maintain and optimize Information Systems.
Network Security: Maintain the security posture of network devices and servers.
System Documentation: Ensure documentation of new and existing systems is developed and maintained.
Technical Support: Assist the IS team in troubleshooting.
Hardware Installation: Plan and install new software and hardware components.
Issue Resolution: Spearhead troubleshooting, reporting, and repairing of IS problems.
System Maintenance: Operate, maintain, and update system devices and services.
Incident Response: Respond and remediate operational incidents and events.
Remote Management: Remotely manage and troubleshoot network devices.
Configuration Management: Exercise good standardization and configuration management of network devices.
Problem Resolution: Resolve escalated problems and ensure resolutions and procedures are documented.
Data Protection: Ensure all systems are protected and backed up.
Disaster Recovery: Be responsible for business continuity and disaster recovery of IS Systems.
Security Monitoring: Respond to security and network events generated by monitoring and system tools.
Project Management: Manage internal Information Services projects and meet agreed-upon deadlines.
Incident Management: Work closely with the Service Desk Administrator in incident management, request fulfillment, and problem management.

5. IT Systems Administrator Accountabilities

Azure Management: Manage the Azure application layer (SharePoint, Exchange, Office 365, AzureAD, Intune/Endpoint and TEAMS), JAMF, Confluence, and JIRA.
Access Control: Manage access across the systems.
Asset Management: Manage Technical Assets and Network Resources.
Project Collaboration: Collaborate on team projects and Cross-functional projects.
Documentation Management: Create, maintain and update the technical documentation.
User Support: Support the incidents submitted by the end-users (Incidents, requests, change requests and etc.).
Device Imaging: Imaging Windows-based and Mac-based devices.
Employee Onboarding: Onboard and Offboard DCS employees and partners.

6. IT Systems Administrator Functions

System Operations: Be responsible for the installation and operation of client and server systems.
Network Administration: Ensure that system and network operations, as well as IT security, are running smoothly.
User Management: Take care of the administration of users (new creation/change/blocking) as well as the assignment of rights.
Technical Support: Be responsible for the user support for the IT solutions and products, performing hardware repairs, setting up workstations, and configuring routers and switches.
Infrastructure Support: Take over the user support and troubleshooting in the system and infrastructure environment, including documentation as part of 1st/2nd level support.
Network Supervision: Take care of the supervision of network infrastructures (WAN/LAN) and multimedia equipment.
Project Support: Support with global infrastructure projects.
Datacenter Management: Manage server assembly and datacenter work.

7. IT Systems Administrator Job Description

Server Administration: Design, implement, test, and administer hardware and software across the server environment.
Virtual Infrastructure: Deploy, configure, and maintain virtual infrastructure in a VMware environment.
Backup Management: Maintain and monitor the backup and disaster recovery solutions of the IT infrastructure.
Storage Administration: Implementation and administration of the networked storage infrastructure and interconnected systems.
Capacity Planning: Capacity planning, performance analysis and design of storage systems.
Cloud Management: Configure, monitor and maintain a cloud computing environment.
Documentation Management: Document standard operating and troubleshooting procedures.
User Support: Resolve user requests promptly, follow up with end users to ensure that issues have been resolved.
Technical Communication: Clearly communicate technical solutions to internal customers in a user-friendly and professional manner.

8. IT Systems Administrator Overview

IT Strategy: Work with the CIO to evaluate and deploy longer-term solutions like consolidating identity services and deployments that improve services for end users and simplify the lives of IT support.
Help Desk Management: Take ownership of existing end-user devices and help desk duties.
Remote Support: Implement remote desktop support to reduce the need for face-to-face troubleshooting.
Inventory Management: Maintain hardware and software inventory.
End-User Support: Provide technical assistance and support to end-users.
Incident Management: Respond to tactical requests in a timely and efficient manner and identify long-term solutions to reduce incidents.
Employee Lifecycle: Perform on/offboarding of employees.
Equipment Deployment: Deploy equipment and accounts for new employees, and implement automation.
Issue Resolution: Research systemic issues as they arise and find solutions to implement.

9. IT Systems Administrator Details and Accountabilities

Asset Management: Manage, update and maintain records in the asset management tool.
System Monitoring: Monitor hosts, conference room machines, and network bastions.
Account Administration: Create, add and modify accounts and services across the various platforms.
Network Support: Provide support for the office network and for specialty items (e.g., A/V equipment, Zoom Rooms).
Cloud Provisioning: Help provision cloud-based applications and provide basic support.
Network Troubleshooting: Troubleshoot network issues, TCP/IP protocol.
Web Maintenance: Work with internal customers to maintain outward-facing websites.
Software Management: Install software, maintain and introduce training.
DevOps Collaboration: Work alongside the software development team in a dev-ops style to automate the management of their systems and company infrastructure.

10. IT Systems Administrator Tasks

Infrastructure Maintenance: Maintain internal infrastructure, including laptop and desktop computers, printers, A/V equipment, and phones.
Device Management: Administer mobile device management tools for automated operating system and software deployment, configuration, and administration within the macOS and Windows desktop computing environment.
Directory Services: Manage a hybrid Active Directory environment, including Azure identity and access management, single sign-on, and multi-factor authentication.
System Administration: Maintain critical enterprise systems and business applications.
Performance Monitoring: Monitor application and infrastructure performance to ensure optimal operation.
Network Infrastructure: Support office network infrastructure, LAN/WAN, routers, switches, firewalls, and network segments.
Technical Support: Interact with IT Support Specialists and other teams to provide tier 3 technical support.
Root Cause Analysis: Assist in troubleshooting and root cause analysis of recurring issues to reduce ticket volume.
System Reliability: Identify single points of failure and make architectural and system recommendations to improve reliability, performance, and functionality.
Technology Research: Research, evaluate, and implement emerging technologies that fit current and future business needs.
Business Analytics: Implement IT and business analytics for meaningful insights and enable faster and smarter business processes.
Audit Support: Support third-party audits and activities in support of annual SOC 2 examinations.

11. IT Systems Administrator Roles

Hardware Maintenance: Install, troubleshoot, and maintain end-user computer hardware and software, including but not limited to Microsoft Office Suite, Microsoft operating systems, Solid Works CAD software, AutoCAD, printer and other hardware drivers, and other in-house developed applications.
Server Maintenance: Install and maintain server hardware components, e.g., hard disks, array controllers, fiber connections, network interfaces, keyboard and monitor switches, racks, power, storage, and all associated cabling.
Server Updates: Install, test, and implement software updates on physical and virtual Windows servers to maximize daily system availability and performance for all internal and external employees.
VMware Administration: Maintain Microsoft-based server systems in a VMware virtual environment, including Active Directory, basic Microsoft Exchange maintenance, printer server configuration and maintenance, and DHCP and DNS server configuration.
Service Management: Manage and work with the Managed Services provider to ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.
System Innovation: Researches and recommends innovative and possible automated approaches for system administration tasks.
Intranet Management: Advanced maintenance of the company intranet site using Dreamweaver web authoring software.
Network Administration: Advanced troubleshooting, maintenance, and configuration of Cisco network hardware and LAN infrastructure.
Budget Assistance: Assist with developing the IT departmental budget by the IT Director.
User Support: Provide phone and face-to-face support to internal users.

12. IT Systems Administrator Additional Details

System Maintenance: Install, maintain and monitor computer systems within the Center, including networks, hardware and software.
Network Security: Assess and monitor the security state of networks and data in response to known threats, malware and users’ behavior.
Security Awareness: Promote security awareness to users and upper management.
Technical Support: Provide technical expertise, assistance, troubleshooting and support to resolve network issues, network and endpoint security and optimize network usage.
Help Desk Support: Accept and troubleshoot escalated help request tickets, assist IT Support staff with network issues, document problems and solutions and create help desk knowledge base documentation.
Incident Response: Monitor, alert and react to network incidents, ensuring industry standards are met and according to best IT practices.
Data Privacy: Make sure privacy regulations and safeguards are in place.
IT Planning: Assist in maintaining and updating IT plans, policies, upgrades, and budget.
System Enhancement: Recommend and execute system modifications and enhancements.
Vendor Coordination: Liaise with external technology consultants for troubleshooting, problem resolution and major upgrades.

13. IT Systems Administrator Essential Functions

Network Administration: Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.).
Outage Management: Report outages internally and externally and work with providers on restoring connections.
Virtualization Management: Deploy, monitor and maintain VMware and MS HyperV virtualization network platforms and all servers (hardware, backups, virtual machines, storage, etc.).
Directory Administration: Deploy, monitor and maintain Microsoft Active Directory and perform domain administration functions (create/delete/maintain users, computers, servers, file shares, printers, scanners, copiers, fax machines and other shared network resources, as well as permissions for accessing network resources, etc.).
Email Administration: Deploy, monitor and maintain MS Exchange as the main email and messaging system and Barracuda’s Spam filter and Mail Archiver appliances.
Backup Management: Deploy, monitor and maintain backup hardware, software, procedures and schedules for stored data.
Database Coordination: Coordinate with the Database Administrator on backups of databases and stored information.
On-Call Support: Provide 24/7 On-Call IT coverage in conjunction with the Database Administrator and the IT Manager.
Security Management: Deploy, monitor and maintain anti-malware security hardware, software (firewalls, intrusion detection and antivirus software).

14. IT Systems Administrator Role Purpose

Database Administration: Complete DBA of multiple SQL Server 2014/2016 Enterprise instances on virtual Windows Server 2016 environments.
Database Maintenance: Maintain multiple SQL database environments, production and test, including backups and data retention.
Active Directory Management: Assist with design, build, implement, document, and support Windows Active Directory (AD) 2012 and above, Group Policy Object (GPO) configuration.
Server Management: Maintain physical and virtual server environment, running on Citrix XenServer and VMWare, including attached SAN.
Cloud Services: Assist with monitoring, configuration, and maintenance of Cloud services solution and providers, including Microsoft/Office 365, AWS, and Rackspace.
Performance Monitoring: Monitor, maintain, and assist with applications, databases, data, and batch processes for optimal performance.
Database Development: Help in database design, programming, troubleshooting and management of problems affecting IT and enterprise database applications.
Database Security: Ensure scalability, resilience, security, and efficiency for managed databases.
System Maintenance: Be responsible for the monitoring, deployment and maintenance of hardware and software running on a variety of OS, primarily on Microsoft Windows and Linux, including OS patches.
Project Support: Assist with assigned projects, updates, including vendor relationships on technology evaluation and cost.
Software Auditing: Assist with audits on existing software to verify authorized use, license certification, and sample evidence.

15. IT Systems Administrator General Responsibilities

Technical Escalation: Serve as an escalation point for Level 1 technicians.
System Documentation: Conduct discovery and produce documentation of the client’s systems and processes.
Knowledge Management: Document solutions within the internal knowledge base system.
Network Troubleshooting: Troubleshoot/diagnose client networks, desktops, and servers (primarily Microsoft-based).
Escalation Handling: Receive incoming escalations by phone and chat.
Scheduled Maintenance: Perform scheduled customer maintenance.
Performance Optimization: Improve system performance by identifying problems and recommending changes.
On-Call Support: Participate in after-hours on-call rotation.
Professional Conduct: Maintain a professional image.

16. IT Systems Administrator Key Accountabilities

System Administration: Be responsible for the maintenance, configuration, and reliable operation of computer systems, servers, virtualization, and networking.
Software Management: Install and upgrade computer components and software, manage virtual servers, manage other technology, and integrate automation processes.
Security Management: Manage data center security systems, including firewalls and web application firewalls.
Issue Resolution: Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
Technical Documentation: Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of the IT infrastructure.
Data Protection: Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
On-Call Support: Participate in on-call rotation for after-hours emergency support.
Help Desk Collaboration: Work with the desktop and help desk support efforts, resolving issues.
Technology Management: Manage office technology, including security and network systems.
Performance Planning: Be responsible for capacity and performance planning and monitoring.

17. IT Systems Administrator Roles and Details

User Support: Local and remote support of global users and system platforms.
User Onboarding: Onboarding and offboarding new users and leavers.
Cloud Services: Support and configuration of cloud services, AZURE, Microsoft Office 365, and Google Drive.
System Maintenance: Installation, configuration, and maintenance of system hardware and external and internal software and applications.
OS Support: Support MAC OS, Linux, Windows.
Issue Troubleshooting: Troubleshoot hardware and software issues.
Helpdesk Management: Coordinating the IT Helpdesk ticketing queue and providing updates and solutions.
Meeting Room Support: Ensure meeting rooms are IT-ready and Chrome boxes and cables are functional.
IT Administration: General IT Administration and asset management.

18. IT Systems Administrator Responsibilities and Key Tasks

System Evaluation: Evaluate the existing computer and network setup.
Technical Support: Provide network, server, laptop, and mobile device support to staff.
Device Configuration: Establish standard laptop and mobile device configurations.
Virtualization Management: Configure, monitor, and maintain virtual machines and associated hardware.
Procurement Management: Procure computer-related devices, software, and supplies.
Hardware Installation: Install new and upgrade existing hardware and software.
Backup Auditing: Monitor backups and perform backup audits.
Network Security: Maintain network security and perform security audits.
System Monitoring: Identify, analyze, and report on key computer system metrics.
Issue Resolution: Troubleshoot IT-related issues and fortify the system to prevent a recurrence.
Documentation Management: Develop documentation for user and administration tasks and configurations.
Asset Tracking: Track hardware and software assets.
System Improvement: Research, propose, and implement system improvements and best practices.
Process Automation: Improve the efficiency of the company through education and automation scripts.
BI Implementation: Participate in the selection and implementation of business intelligence solutions.

19. IT Systems Administrator Duties and Roles

Network Configuration: Design, install and configure network, software, and hardware.
Server Management: Manage servers and technology tools.
System Monitoring: Monitor performance and maintain systems according to requirements.
Issue Troubleshooting: Troubleshoot issues and outages.
Infrastructure Security: Ensure security and efficiency of IT infrastructure through access controls, backups and firewalls, etc.
System Upgrades: Manage the upgrade of systems with new releases and models.
Technical Training: Develop expertise to train staff on new technologies.
Procedure Documentation: Maintain and update documentation of procedures and configurations.
Vendor Management: Manage assigned service providers to agreed SLA’s.
Risk Awareness: Maintain awareness of risks that affect the infrastructure.
Risk Remediation: Continual assessment of infrastructure and provide rapid remediation of risk.
Technology Recommendations: Recommend software and hardware solutions comprising upgrades and new acquisitions.
Innovation Reporting: Inform management about industry innovations and recommend relevant upgrades.

20. IT Systems Administrator Duties

IT Operations: Manage the day-to-day IT operations, configurations, upkeep, maintenance of the network, systems, email, and IT security.
Issue Management: Be the sole point of contact for IT issues within the company to analyze, troubleshoot, and resolve.
Cloud Management: Set up and maintain cloud-based systems, virtual desktops, and virtual machine solutions.
Policy Development: Take on the lead with help in creating, managing, and implementing department policies and procedures.
Office 365 Compliance: Ensure the Microsoft Office 365 productivity suite complies with security requirements.
Security Configuration: Configure and deploy security settings, such as conditional access, using Mobile Device Management and Azure Active Directory for Windows and macOS.
Image Management: Build manageable remote desktop images/configurations for Windows/Linux OS.
VPN Administration: Set up and maintain an active VPN server for remote access.
Project Planning: Provide guidance in planning and implementation of projects, upgrades.
Cybersecurity Leadership: Work with leadership to lead cybersecurity efforts across the team.
Cloud Security: Deal with the security aspects of the overall cloud infrastructure.
User Support: Provide technical support to internal users effectively.

21. IT Systems Administrator Responsibilities

Global IT Support: Provide global support for the Kry/Livi colleagues with IT matters and contribute to IT-related projects and duties.
Identity Management: Maintain identity and asset management systems as well as client configuration systems and customize them for each market, both for systems used by the clinicians as well as Kry/Livi corporate employees.
Technical Coaching: Act as a technical coach for the rest of the IT team, enabling the growth and development of the colleagues in IT.
Process Automation: Focus on productivity, automating repetitive processes and tasks, and providing innovative solutions.
Tier 3 Support: Assist the Networking, Tooling, and other IT teams with projects or tier 3 issues.
Project Participation: Participate in project discussions, designs, and implementations.
Stakeholder Implementation: Assist the team in interpreting the technological needs of the stakeholders and implementing them into functional solutions.
Security Compliance: Help maintain the IT security compliance across all platforms.
Scripting Automation: Write, maintain, and enhance the department’s scripts to help the team become more efficient and automated.
Data Center Management: Racking and cabling state-of-the-art servers in the data center.

22. IT Systems Administrator Job Summary

Network Security: Secures network systems and ensures proper corporate connectivity.
Network Performance: Maximizes network performance by monitoring and troubleshooting network problems and outages.
Hardware Maintenance: Maintains network, IT, and communication hardware.
User Support: Ensures timely support of end users.
Firewall Management: Supports firewall environments in line with IT security policy.
Data Compliance: Ensures data protection and compliance with GDPR.
Network Configuration: Configures routing and switching equipment.
System Upgrades: Perform operating system installs/upgrades.
Technical Troubleshooting: Assist customers in solving their technical challenges by troubleshooting Linux/Windows systems.
Cloud Maintenance: Assist in the Cloud development/maintenance of the virtual environments.

23. IT Systems Administrator Accountabilities

ALM Operations: Ensuring the operation and smooth functionality of the ALM infrastructure.
Infrastructure Documentation: Documentation of IT infrastructure operation for the ALM solutions.
Infrastructure Development: Development of the tests and the live operation of the approved IT infrastructure concept for ALM.
Release Management: Participation, supporting and performing release changes in cooperation with the ALM team.
System Optimization: Error and system analysis and optimization.
Project Participation: Participation in projects within the scope of the area of responsibility.
System Monitoring: Maintaining/Monitoring of the whole ALM system landscape.
Process Documentation: Create documentation for applications and processes.
User Training: Provide training on applications and processes.
Application Deployment: Help test and deploy new applications and services.

24. IT Systems Administrator Job Description

Helpdesk Support: Take care of the helpdesk by providing desktop, application, and network support to both the local and remote users.
Device Deployment: Configure the device deployment systems (apply OS patches and upgrades both for Mac OS and for Windows) and deploy/maintain hardware.
Infrastructure Maintenance: Installation, deployment, maintenance, optimization, and changes to infrastructure.
Network Troubleshooting: Troubleshoot network-related issues.
Issue Documentation: Keep track of IT-related issues and document their solutions for future reference.
Tool Improvement: Collaborate on the improvement of internal tools to ensure configuration management, defining service KPIs, and continuous service improvements.
Project Execution: Work with the rest of the IT team in planning and executing internal IT projects.
System Administration: Provide system administration for all IT-supported servers, including hardware and software support, networking, security, build infrastructure, and more.
Production Support: Maintain and support mission-critical, front-end and back-end production environments.

25. IT Systems Administrator Details and Accountabilities

System Maintenance: Support routine Operating/System maintenance, vulnerability patch management, and application updates.
Issue Troubleshooting: Troubleshoot systems/network issues, identify/analyze root causes, and recommend corrective actions.
User Support: Provide first-tier support for system users and provide on-call support.
System Configuration: Install, modify, enhance, test, and implement standard configurations for deployment of workstations, servers, and client software.
Security Compliance: Support IT Security program processes, including routine reporting and audit compliance.
Preventive Maintenance: Perform preventive maintenance actions, including system back-ups, error log reviews, and resource utilization.
Process Documentation: Create and document all actions, practices, procedures, and processes.
Remote Access Support: Provide support for local, remote and VPN access.
Virtualization Support: Install, develop, and maintain VMs for testing and development.
Cloud Virtualization: Create images, support VMs, manage cloud components like ESXi, vCenter, vSphere, vCenter, Xen, Xen management software, etc.

26. IT Systems Administrator Roles

VMware Administration: VMware vSphere, ESX Hosts Maintenance.
Active Directory Management: Active Directory governance and management (GPOs, GPPs, security enforcements…).
IT Standardization: Global IT Server and Desktop standardization (imaging, inventory, procurement administration).
Backup Management: Backup planning and monitoring.
Vulnerability Monitoring: Vulnerability Management and monitoring (Alert Logic, Nagios).
Network Management: LAN and WAN management (Cisco routers, ASAs, firewalls, Meraki switches, and APs…).
Infrastructure Advisory: Proactively advise on infrastructure issues and concerns.
User Training: Provide basic training to end-users for operating systems and application software.
Project Leadership: Lead and/or participate in technical projects and recommend technical infrastructure solutions.

27. IT Systems Administrator Additional Details

IT Consultation: Liaise with the management team and business key stakeholders in multiple departments and propose IT solutions that meet business demands.
Technology Evaluation: Evaluate new emerging IT technologies, liaise with vendors, compare and propose IT solutions to IT management.
System Monitoring: Monitor and maintain server, network, telephone system and internet services, etc., in both Hong Kong and China offices to meet business goals and objectives.
Service Desk Support: Provide tier two IT Service Desk support for IT-related incidents and requests.
Team Communication: Communicate well with the teams to provide IT support on daily user requests and technical issues resolution.
Project Implementation: Assist in the implementation of IT projects on demand and control projects within scope, cost, and schedule.
Technical Support: Provide OS, application, and hardware support for the geographically diverse user base.
Security Monitoring: Monitor and respond to security issues that occur at the user and workstation level.
Server Administration: Administration, further development, and maintenance of Windows servers and user systems.
Problem Resolution: User support with problem analysis and development of sustainable solutions.
System Integration: Conception and integration of system guidelines.
IT Development: Development, conception, and implementation of new IT solutions in the company.

28. IT Systems Administrator Role Purpose

System Reliability: Work with the maintenance team to ensure that key production systems perform reliably, working with outside contractors when on site to learn how to overcome common issues and help maintain ongoing functionality.
IT Coordination: Take the role of lead IT contact, providing a link between local users and remote-based IT help desk support.
System Integration: Ensure that local systems are designed and developed to fit with the globalized nature of the organization while ensuring the availability of these systems for shop-floor use.
Hardware Management: Ensure that local hardware requirements (laptops/desktops/printers/phones/video conferencing) are maintained and managed.
Network Maintenance: Ensure local network infrastructure components (routers, switches, modems, VLANs, IP addresses, cables, fiber optics) are maintained, including server room and local wiring closets locations.
IT Advisory: Support and advise the entire site and wider global business on IT-related risks and opportunities, and get key projects delivered.
Infrastructure Monitoring: Continually monitor the health of the system's infrastructure, respond quickly to problems, and proactively troubleshoot irregularities before they become service-impacting issues (including performance tuning).
Virtualization Support: Support VMware ESXi 5.0/6.5, vROPs, Citrix XenDesktop 7.x, Citrix Virtual Apps and Desktop 1912, Provisioning Services 7.x, Server 2008/2012/2016.
Incident Management: Actively participate in incident channels/sev calls related to Infrastructure issues.
Change Management: Raise and work on Change activities to resolve issues, stabilize the environment, remediate vulnerabilities, enable monitoring, etc.
Team Coordination: Coordinate with multiple teams for day-to-day activities (like Hardware replacement, patching, etc.).
Proactive Resolution: Identify issues in the environment and work proactively with team members on resolving them.

29. IT Systems Administrator Key Accountabilities

Infrastructure Support: Support in the operation and maintenance of hardware and software, as well as related infrastructure.
End-User Support: Assist the employees with their computers (Windows, MacOS, Linux) and mobile devices (iOS and Android), and keep them happy with their IT, both in the Home Office and the Office.
Windows Administration: Ensure the operation and administration of infrastructure and authorization services in the Windows environment (Hyper V, Microsoft Active Directory, Windows Server, Microsoft Office 365, etc.).
Infrastructure Expansion: Implement solutions for new requirements in the existing infrastructure and expand the possible areas of application.
Network Management: Take care of the network components and services, including VPN, WIFI, and LAN.
Multimedia Support: Work with and expand the possible uses of the multimedia setup in the event space and the meeting rooms at the office.
Server Maintenance: Locally maintain and support all aspects of the corporate infrastructure environment for servers, peripherals, portal, web, and other applications.
Technical Resource: Serve as a technical resource in establishing, maintaining, supporting, and upgrading the associated architecture and environment.
Technical Expertise: Provide technical expertise to resolve environmentally related issues, as well as expertise in the design, implementation, and maintenance of management systems that support the company’s business applications.
System Knowledge: Maintains knowledge of environments that run business-wide applications and are accessed by multiple departments and users.
Project Management: Provide resources and drive projects and timelines towards on-time completion.

30. IT Systems Administrator Responsibilities and Key Tasks

Service Management: Ensure service performance and availability are within the service level objective.
Security Management: Develop procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
Backup Management: Develop procedures, programs and documentation for backup/restoration or replication of host operating systems and host-based applications to achieve business continuity objectives.
Network Services: Maintain DNS, DHCP, and other networking services.
Infrastructure Administration: Collaborate with other team members in the administration of IT Infrastructure, including Active Directory, Okta, VMware, NetApp storage systems, and anti-virus security solutions.
On-Call Support: Participate in the team's on-call rotation.
Infrastructure Support: Install, configure, monitor, administer, and support the existing network, server, desktop and mobile infrastructure to ensure maximum availability and minimize downtime.
Documentation Management: Maintain and update documentation covering hardware, software and end-user procedures.
Technical Support: Provide efficient and effective Tier 2 and Tier 3 support to resolve varied Level 2/Level 3 IT issues across all infrastructure-related technologies.
Workstation Management: Managing and ensuring the smooth operation of the internal desktop workstations.
Fault Detection: Detection and remediation of faults and bottlenecks, as well as resource monitoring.
Hardware Maintenance: Commissioning, configuration, and maintenance of the server and network hardware (on-premise).

31. IT Systems Administrator Duties

Server Administration: Coordinates existing Microsoft Windows server environment, including Microsoft Azure, Active Directory Services, VMWare and Hyper-V hypervisors, Office 365, NAS and SAN storage.
Backup Management: Supports and improves the Backup operations, business continuity plans and disaster recovery tests.
IT Collaboration: Works closely with the broader, global IT team to deliver high-quality, secure solutions and ensure internal customer happiness.
Issue Analysis: Evaluates issues for trends, identifies root causes for system problems and plans and implements necessary corrective actions and changes.
System Optimization: Audits, Monitors and optimizes systems in order to achieve and maintain maximum performance and availability.
Project Management: Manages and prioritizes competing project tasks simultaneously.
Security Enhancement: Actively supports security improvement initiatives.
System Planning: Develops and provides recommendations to aid in hardware and system software selection, implementation planning and budgeting.
Technical Communication: Translates highly complex technical information into concise business terms and optimally communicates across all levels of the business.
Compliance Reporting: Executes and supports monthly and quarterly SOX 404 reporting and documentation procedures.
Technology Research: Researches and assesses new technology capabilities to support interpersonal growth, improve efficiency and increase maturity.
Technical Support: Performs Tier 2 and 3 Escalation Support for operational issues.

32. IT Systems Administrator Details

Help Desk Support: Provide help-desk support 50% of the time, including remote support for users travelling or based in the remote global offices.
System Upgrades: Perform user laptop/desktop software and hardware upgrades.
System Maintenance: Ensure the continuous operation through proactive maintenance and monitoring of the mission-critical IT systems across multiple sites.
Server Management: Manage the server farm, migrations, software and hardware upgrades.
Network Troubleshooting: Troubleshoot and resolve complex technical issues related to network switches, SAN, Cluster, wireless, VoIP phone systems, backups, and global VPN connectivity.
Directory Management: Manage Active Directory, such as creating user accounts, mailboxes, distribution lists and user access permissions.
Office 365 Support: Support and enhance the Microsoft Office 365 platform.
Best Practice Implementation: Recommend areas of best practices and subsequently handle the implementation.
AWS Deployment: Partner with the development team to build and deploy AWS services.
AWS Security: Execute on security best practices for AWS deployments.

33. IT Systems Administrator Responsibilities

Help Desk Assistance: Providing Help Desk assistance for all IT issues, maintaining an up-to-date log as issues arise.
Employee Onboarding: Connecting new employees to the company's IT systems, including all associated software programs and devices (printers, laptops, mobiles, etc.).
System Maintenance: Maintaining hardware and software components of the IT systems, including computer network, office machinery, office telephone system, site IT systems and mobile telephones.
IT System Management: Developing, implementing, and maintaining the company's Information Technology System (Cloud-based) and Microsoft Office 365 suite of programs.
Data Reporting: Assisting with the extraction and manipulation of data to report information to users.
Power BI Reporting: Authoring and editing Power BI reports by Management.
Network Security: Maintaining and coordinating the security of the network.
Disaster Recovery: Maintenance of the Disaster Recovery Plan.
Procurement Management: Raising purchase orders for IT-related purchases and contracted services.
IT Support: Supporting all departments and sites with any IT-related issues, efficiently and effectively providing solutions for IT issues raised.

34. IT Systems Administrator Job Summary

Network Administration: Fully support, configure, maintain, and upgrade corporate networks, in-house servers, and applications.
Infrastructure Management: Administer infrastructure, including firewalls, databases, malware protection software, and other processes.
Account Setup: Set up user accounts and hardware.
System Configuration: Manage the configuration and operation of client-based computer operating systems.
Network Security: Ensure network security and connectivity.
System Monitoring: Monitor performance and maintain systems according to requirements.
Issue Resolution: Troubleshoot issues and outages.
Security Management: Ensure security through access controls, backups, and firewalls.
Technical Training: Develop expertise to train staff on new technologies.
Documentation Development: Assist with building technical documentation, manuals, and IT policies.
Help Desk Support: Respond to and resolve help desk requests.
Technical Support: Provide technical support for both hardware and software issues that the users encounter.
System Oversight: Monitor systems daily and respond immediately to security or usability concerns.
Data Backup: Create and verify backups of data.

35. IT Systems Administrator Accountabilities

Project Support: Assists in the planning, implementation, and post-implementation support for projects.
Documentation Management: Create and maintain documentation for work completed, such as project plans, network architecture, configuration, disaster recovery, technology recommendations, problem resolution, etc.
Policy Compliance: Uphold and contribute to existing policies and procedures, and best practices in the industry.
System Monitoring: Daily monitoring of all systems and networks in production to support a proactive, preventative maintenance plan.
Network Monitoring: Monitor LAN, WAN, and Internet to ensure baseline network performance and security is maintained.
Technical Support: Provide technical support and incident resolution for systems and networks at all corporate sites.
Backup Management: Perform and verify scheduled backup operations according to the established backup policy.
Tier III Support: Provide Tier III support to the helpdesk team.
System Deployment: Apply system images to end-user equipment for new deployments or remedial work on existing deployments.
Patch Management: Evaluate and apply software patches on software and hardware.
Capacity Planning: Evaluate current system capacity to assist in planning for future capacity requirements.
Technology Research: Stay current with technological developments and recommend ways to take advantage of new technology.
System Documentation: Update systems documentation.
IT Communication: Communicate with IT Management to discuss trends and recommend improvements.

36. IT Systems Administrator Functions

System Maintenance: Maintain systems as per requirements.
Access Control: Ensure systems are configured with least privilege access.
System Security: Ensure systems cannot be compromised.
System Availability: Ensure systems are always available.
Backup Management: Ensure system backups are performed and that recovery testing is done.
Best Practice Configuration: Ensure systems are configured in line with best practices.
System Hardening: Ensure systems are configured with vendor-recommended hardening techniques.
Compliance Management: Ensure that systems are maintained according to the compliance frameworks' requirements.
Technology Awareness: Keep abreast of the latest technologies.
Policy Adherence: Adhere to all company policies and procedures.

37. IT Systems Administrator Job Description

Help Desk Escalation: Serves as a Virtual Help Desk escalation point for Help Desk Technicians to get assistance, troubleshoot, and resolve problems.
System Operations: Assures the efficient operation of the company's computers and makes recommendations to the IT Director regarding repair, upgrades, and purchases of hardware and software.
Technical Support: Provides primary technical support in a specialized technology area by the IT Director.
Backup Support: Provides secondary/backup technical support.
Documentation Development: Creates support procedure documentation for use by end users as well as junior support staff.
Inventory Management: Maintains inventory of assigned areas, software, and equipment.
Asset Security: Ensures spare software and equipment are kept in a locked storage area.
Policy Implementation: Implements and supports the policies and procedures developed by the Information Technology Department, including IT Security policies.
Project Support: In consultation with and under the direction of the IT Director, acts as a project resource for implementing the Company-wide technology roadmap items.
Project Deployment: Travels to other company locations to assist in technology project deployment and end-user training.
Backup Management: Take ownership and maintain systems, backup, and data recovery solutions.

38. IT Systems Administrator Overview

Infrastructure Engineering: Contribute to the development and execution of technology infrastructure architecture and engineering, supporting enterprise initiatives.
System Administration: Provide system administration for assigned infrastructure and establish and maintain security as it relates to users.
Patch Management: Monitor and maintain that critical and performance-related service patches/updates are installed for all critical infrastructure.
Deployment Management: Ensure all deployments are compatible with existing and future environmental integration.
System Upgrades: Perform any required IT infrastructure and software system upgrades.
Disaster Recovery: Participate in the annual BCDR exercise.
End-User Support: Support end users with hardware and software troubleshooting.
Vendor Coordination: Coordinate and direct all third-party vendors for technical support.
Customer Support: Support the Customer Success team escalations with troubleshooting hardware/software issues.
Issue Escalation: Identify and report issues that are chronic for escalation.

39. IT Systems Administrator Details and Accountabilities

Team Collaboration: Maintain and strengthen relationships with UT ITS teams and drive organizational initiatives.
Network Planning: Work with engineering teams to define and refine network requirements and infrastructure needs.
Risk Management: Integrate information network controls into an environment to identify risks and reduce their impact, and explain potential risks to business integrity and recommend solutions.
Documentation Management: Create and maintain documentation.
Network Support: Provide network infrastructure support (deploy and maintain network hardware) to the team.
Security Awareness: Stay current with security technologies such as cloud platform security, dev-ops security, identity and access products, endpoint security products, network security technology, and mobile security technologies.
Technology Evaluation: Evaluate and make recommendations based on business value.
Tool Integration: Integrate new and existing tools, standards, and processes into the development life cycle, including static analysis and runtime testing tools.
Process Improvement: Design, evaluate, and document remediation processes and accomplish process reviews and improvements.
ITIL Management: Manage and improve Information Technology Infrastructure Library (ITIL)-based processes used to support technical solutions, including Incident Management, Request Fulfillment, Change Management, and Problem Management.

40. IT Systems Administrator Tasks

Technical Support: Provide day-to-day support on issues of on-site and remote staff.
Desktop Support: Address desktop support-related issues promptly, as well as ensure that the organization's staff are not blocked or slowed down by resources.
Ticket Management: Create and manage a ticketing system through the service desk.
Office Systems Maintenance: Ensure all office software/tools are functioning properly (for ex., Zoom rooms, TVs, internet, wifi, etc.).
Account Management: Maintain an up-to-date list of all the organization's accounts and services provided, including available licenses, cost per license, administration information, and renewals, to ensure these services are provisioned for employees when they join the team and are deactivated on their departure.
Cost Optimization: Ensure the services are cost-effective and negotiated against competitors.
Budget Planning: Work with the Chief of Staff and the VP of Finance to forecast budgeting needs for all IT-related issues.
Subscription Auditing: Audit and manage all of the SaaS subscriptions to ensure cost efficiency.
Security Training: Provide ongoing security training for in-house and remote staff to stay up to date with the latest security best practices and standards.
Threat Response: Address potential security attacks as they occur and prevent future ones promptly.
Security Advising: Advise on best practices for security measures for the physical office.
Data Sanitization: Ensure all intellectual property has been wiped clean before hardware retirement or repurposed.
Onboarding Offboarding: Prepare and provide all the IT equipment for new employees and collect it before their departure.
Hardware Management: Purchase new hardware and keep an up-to-date inventory list, as well as retiring old hardware.
Equipment Provisioning: Ensure the IT equipment provided to employees satisfies their role needs to successfully do their job in an efficient manner.
Network Maintenance: Ensure the office has proper high-speed networking and connectivity at all times.

41. IT Systems Administrator Roles

Ticket Management: Answer requests for software and hardware support by supervising and responding to relevant IT ticket requests.
System Optimization: Maintain and optimize hardware systems, networks, and processes.
Hardware Maintenance: Take on and fix hardware issues for computers, phones, printers, security measures, and digital systems in connection with the network.
Instrumentation Support: Support troubleshooting for PLC controls and IT instrumentation.
System Testing: Test both software and hardware for bugs before implementing changes.
Hardware Integration: Connect new and existing hardware to the system.
Software Installation: Install and upgrade software, including the network interface, adding memory, and replacing drives.
Accessory Installation: Install and upgrade accessories and network cables.
Data Backup: Prevent information loss by backing up data files and systems.
Security Monitoring: Regularly sweep the systems for viruses, malware, data breaches, and other problems that can cripple the integrity of systems.
Equipment Training: Train staff on how to use routine equipment such as printers, scanners, and fax machines.
Cybersecurity Training: Train new hires on cybersecurity protocols and maintain cybersecurity compliance.
Data Management: In charge of data management and systems.

42. IT Systems Administrator Additional Details

Infrastructure Setup: Installation and configuration of infrastructure hardware and software following developed processes and procedures.
Process Documentation: Assists with documentation of new processes and procedures and ensures that documentation is accurate and up to date.
System Monitoring: Monitors vital enterprise systems regularly, reports status, and assists the Infrastructure Manager with capacity and demand management planning.
Incident Response: Responds to incidents and events in the IT Infrastructure and follows established processes to restore service outages.
Service Management: Provides feedback to assist with the design, transition, and operations phases of the service lifecycle.
Technology Research: Research new technologies and solutions and leverage business relationships to provide recommendations that maximize value in alignment with business vision.
Operational Support: Supports the IT Operations function and acts as the escalation point for operations staff.
Project Coordination: Assist with projects and task coordination.
Technical Proficiency: Develops and displays proficiency in technologies utilized.

43. IT Systems Administrator Essential Functions

End-User Support: Support end-user PCs and workstations as part of the worldwide Service Desk team.
User Training: Provide end-user training on supported applications, including Outlook, WebEx, video conferencing, phones, and Jabber.
Network Planning: Work closely with corporate IT and local management to understand future computing and network needs and plan for network changes.
Vendor Management: Support corporate and local purchasing to identify and qualify vendors in the region.
Outage Communication: Communicate major outages to customers and IT providers, coordinating local response.
Project Support: Support corporate projects that are designed to add functionality or to address ongoing network performance issues.
IT Governance: Assist in IT Governance activities, including SOX audits and SOC/ISO certifications.
Issue Resolution: Resolve network and end-user computing issues.
Network Monitoring: Monitor the network and proactively address identified issues.
Building Systems Management: Manage building monitoring and automation systems such as access control, surveillance, solar system, etc.

44. IT Systems Administrator Role Purpose

Server Management: Server installation and operation.
Enterprise Support: Implement and support enterprise server hardware and operating systems.
Documentation Management: Create and update system standards documentation, including controls, monitoring, and availability requirements.
System Administration: Perform functions such as performance monitoring, system tuning/troubleshooting, diagnosis, security management, access control, change management, data backup/restore, software installation, and patch deployment.
Backup Management: Manage system backups, including automatic backup routines, testing data integrity, and off-site storage of media.
System Evaluation: Assist in the evaluation of new system software and hardware.
Software Maintenance: Perform the installation, documentation, and maintenance of software supported in computer activities and disseminate this to other IT staff.
System Enhancement: Assist in the implementation of systems and software enhancements to improve the reliability and performance of systems.
Network Support: Work with network engineering to support and resolve complex network and host-related issues.
Documentation Development: Participate in the production of network, system, security, and user documentation.
On-Call Support: Participate in 24x7 support and on-call rotation.

45. IT Systems Administrator General Responsibilities

Server Administration: Design, implement, test, and administer hardware and software across the server environment.
Virtualization Management: Deploy, configure, and maintain virtual infrastructure in a VMware environment.
Disaster Recovery: Maintain and monitor the backup and disaster recovery solutions of the IT infrastructure.
Storage Administration: Implement and administer the networked storage infrastructure and interconnected systems.
Capacity Planning: Perform capacity planning, performance analysis, and design of storage systems.
Cloud Management: Configure, monitor, and maintain a cloud computing environment.
Process Documentation: Document standard operating and troubleshooting procedures.
User Support: Resolve user requests promptly, follow up with end users to ensure that issues have been resolved.
Technical Communication: Clearly communicate technical solutions to internal customers in a user-friendly and professional manner.

46. IT Systems Administrator Key Accountabilities

Server Administration: Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of all server applications and hardware.
Technical Troubleshooting: Serve as lead technical troubleshooter on complex server hardware, application issues, and network-related issues.
Infrastructure Support: Support the central and branch servers and network infrastructure performance and availability.
Telephony Management: Maintain phone systems locally and remotely.
Patch Management: Coordinate testing, rollout, and application of ongoing software patches/upgrades for servers.
Project Planning: Plan and oversee the development and support for a specific IT area or project.
Technical Coordination: Coordinate technical aspects of work for the successful completion of a project.
Project Management: Prepare and utilize project plans for significant IT development, enhancement, and maintenance efforts.
Team Leadership: Establish goals and provide regular feedback to team members.
Stakeholder Communication: Act as a liaison for the technical team to the project leadership team and management.
Vendor Coordination: Coordinate with peers, vendors, and helpdesk staff to achieve project deliverables, including timelines, and assist with other IT-related special project deliverables and timelines.

47. IT Systems Administrator Roles and Details

Warehouse IT Support: Support a 2-million-square-foot warehouse environment.
Desktop Support: Configure/Troubleshoot desktop issues and applications.
User Assistance: Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines.
Warehouse Networking: Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking.
Hardware Maintenance: Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher, utilizing a scissor lift or forklift.
Technical Escalation: Provide a point of escalation and support to the Technical Infrastructure Group.
Maintenance Scheduling: Participate in weekend, night, and alternate shift maintenance activities.
System Administration: Perform general system administration duties in a Windows Active Directory environment.
Application Support: Support, maintain, and administer third-party applications.
Documentation Management: Produce appropriate documentation for application deployment, configuration, and related processes.
Disaster Recovery: Participate in disaster recovery planning, testing, and response.
Preventative Maintenance: Perform routine preventative maintenance on all hardware on a routine and scheduled basis.
Network Troubleshooting: Perform network troubleshooting to isolate and diagnose common network problems.
Change Management: Enforce change management and compliance processes.
Project Participation: Work as a technical resource on assigned projects.
Problem Solving: Independent analysis, communication, and problem-solving.

48. IT Systems Administrator Responsibilities and Key Tasks

Vulnerability Management: Administration tasks associated with vulnerability management and remediation, including servers, desktops, network equipment, printers, etc.
Windows Support: Administration tasks associated with level 1 support of the Windows environment, including servers and desktop systems.
Operational Support: Performs the operational tasks to support the daily process cycles.
Reporting Administration: Administration of the operations reporting infrastructure, including the creation and maintenance of ad hoc reporting.
User Training: Provides training guidance on application use and connectivity.
Equipment Monitoring: Helps monitor and maintain equipment to ensure non-interruption of service.
Issue Escalation: Escalates any performance issues to the Systems Administrator, Supervisor, or IT Manager.
Department Liaison: Liaison with other departments and organizations.
System Support: Provides support to Level 2+ System Engineers.
Active Directory Maintenance: Day-to-Day Maintenance of the Windows AD Infrastructure and Group Policies by the System Engineers and Management.
Professional Development: Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Ethical Conduct: Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values, and accepts responsibility for own actions.
Policy Compliance: Follows policies and procedures, completes tasks correctly and on time, and supports the company’s goals and values.
Diversity Inclusion: Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a working environment free of harassment of any type, builds a diverse workforce, and supports affirmative action.
Safety Compliance: Performs the position safely, without endangering the health or safety of themselves or others, and will be expected to report potentially unsafe conditions.

49. IT Systems Administrator Duties and Roles

Technical Support: Provide technical support and maintenance of IT systems.
Problem Resolution: Troubleshoot and resolve problems with system configurations and hardware.
Escalation Support: Provide escalation support for the Service Desk Teams.
Server Maintenance: Perform server hardware and software maintenance functions such as firmware upgrades, installing software service packs, and configuring enhancements.
System Security: Maintain system security, including operating system security patches and virus defense.
System Administration: Perform system administration functions such as Active Directory maintenance, DNS changes, granting server permissions, server log management, email system administration, print queue management, and web server support.
Process Documentation: Maintain standardization and documentation of technology and processes.
Performance Monitoring: Monitor performance, capacity, and operational statistics for operating systems, applications, and servers, including e-mail systems, file and print systems, virus defense, web services, and remote access.
Hardware Upgrades: Upgrade server and infrastructure hardware based on the hardware life cycle policy.
System Development: Design, develop, and configure systems.

50. IT Systems Administrator Duties

System Configuration: Configures and implements simple IT systems.
System Installation: Installs system software and hardware for operating systems, applications, and servers, including e-mail systems, file and print systems, virus defense, web services, and remote access.
Project Leadership: Serve as the project lead on simple technical projects based on the business plan.
Budget Management: Develops and submits budget proposals and funding requests.
Customer Satisfaction: Be responsible for ensuring customer satisfaction for IT System Services.
Incident Tracking: Track detailed information about each customer's service needs in an incident management system.
Issue Documentation: Document diagnostic steps and communications with the customer as they troubleshoot the reported problems.
Knowledge Utilization: Investigate and use a knowledge base to find the correct solution.
Customer Follow-Up: Proper follow-up with all customers to ensure a good experience.
Professional Communication: Communicate effectively and professionally with members at all levels across the Bard global community.
Technical Proficiency: Acquire and maintain a working knowledge of Microsoft and Cisco systems and services.

51. IT Systems Administrator Responsibilities

Server Cloud Management: Manage servers, cloud infrastructure setup, IT support, escalations, upgrades, and migrations.
Service Optimization: Lead and ensure all services are running smoothly and processes are optimized.
Technology Scaling: Scale, establish, and optimize technology and processes in a hyper-growth environment.
Application Evaluation: Evaluate new applications based on requests and operational needs.
Stakeholder Collaboration: Work together with different stakeholders such as HR, Finance, Legal, and Security.
Project Collaboration: Work closely together with the IT teams and business on common projects.
Vendor Management: Manage vendors on new and old contracts, improve and optimize them.
Technology Awareness: Keep the team updated on emerging technologies and best practices.

52. IT Systems Administrator Accountabilities

Network Administration: Install and support LANs, WANs, IP phones, network segments, Internet, and intranet systems.
Hardware Maintenance: Install and maintain network hardware and software.
System Configuration: Maintain individual machines, such as drivers and settings, configuration of authentication, and authorization of directory services.
Network Security: Maintain the integrity of the network, server deployment, and security.
Operating System Management: Manage the configuration and operation of client-based computer operating systems.
System Monitoring: Monitor the system daily and respond immediately to security or usability concerns.
Backup Management: Create, verify, and manage backup data processes.
System Upgrades: Upgrade systems and processes by AIT Corporate for enhanced functionality and security issue resolution.
Task Execution: Support all duties and projects assigned by Management.
Problem Solving: Must have the ability to solve technical and operational problems, showing a high level of customer service and project management skills.
Help Desk Support: Respond to and resolve help desk requests.
After-Hours Support: Respond to help desk requests after hours.
Technical Support: Provide technical support for both hardware and software issues that the users encounter.
Infrastructure Administration: Administrate infrastructure, databases, malware protection software, and other processes.
Equipment Installation: Install and test computer-related equipment.
Network Support: Provide network hardware-related support in conjunction with the AIT Corporate Network Administrator.

53. IT Systems Administrator Job Description

IT System Maintenance: Perform maintenance activities of Automated Refill Center IT systems (i.e., computer, network, peripheral devices).
Customer Collaboration: Work in cooperation with the onsite customer to address IT-specific needs.
Data Analysis: Review and analyze reports, records, and directives, and confer with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.
Performance Analytics: Find new ways of delivering system-pertinent performance analytics.
Process Improvement: Evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices.
SQL Reporting: Create and maintain reporting structures in SQL environments at customer demand.
Vendor Coordination: Work with associated vendors to operate, maintain, and support proprietary and off-the-shelf system software.
Network Administration: Install, configure, troubleshoot, and maintain computer networks, hardware, and software.
Preventative Maintenance: Engage in preventative maintenance of all IT PC and server systems.
Peripheral Support: Install, configure, troubleshoot, and maintain peripheral devices, including inkjet printers, Intermec direct thermal printers, Zebra direct thermal printers, and handheld Gladiator computer units.
Mechanical Support: Partner with the maintenance team and assist with troubleshooting on mechanical and automated dispensing systems, utilizing IT components.

54. IT Systems Administrator Details and Accountabilities

Lab Configuration: Work with the research and game teams on a global scale to configure and organize lab space for playtest/research studies.
Prototype Management: Manage the installation of prototypes and game builds, ensuring the smooth execution of research studies.
Infrastructure Optimization: Suggest opportunities to improve lab infrastructure and increase infrastructure reliability by executing optimization opportunities.
Hardware Administration: Administer the configuration and resource tracking of all testing hardware, such as Microsoft’s Xbox and Sony’s PlayStation test kits.
Build Security: Follow guidelines to ensure build and prototype security.
On-Call Support: Provide on-call support to complete projects and solve problems.
Hardware Support: Provide problem resolution, configuration, and installation of PC hardware and peripherals, including desktop PCs, laptops, and servers.
Solution Recommendation: Recommend PC hardware and software solutions.
Documentation Management: Provide documentation for software instructions and projects.

55. IT Systems Administrator Roles

SaaS Management: Support, manage, and deploy SaaS and internal solutions for the company.
Process Automation: Identify and automate manual processes to provide more seamless solutions.
Access Control: Manage user ACL and general administration through systems such as Active Directory, Okta, and other platforms.
Workstation Deployment: Support and manage Zero-Touch workstation deployment and remote management.
Remote Solutions: Develop remote-friendly solutions.
Network Infrastructure: Support, manage, and improve internal network infrastructure.
Technical Troubleshooting: Troubleshoot any issues with in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms).
Documentation Development: Create and update documentation (help articles, cultivating a self-service within the company).
Office Technology: Manage, improve, and design office technology solutions such as digital signage and IoT solutions.
Technical Support: Support a robust technical desk solution (Linux, Windows, and Mac).

56. IT Systems Administrator Essential Functions

System Administration: Provide system administration and database administration of all aspects of the collection systems, including creating accounts, changing passwords, and setting user preferences.
Server Maintenance: Proactively maintain server, appliance, and storage systems.
Patch Management: Conduct regular OS and application updates/patching.
Capacity Monitoring: Monitor and manage system capacities and address resource constraints before they become serious problems.
Preventative Maintenance: Identify and deliver on other areas of regular proactive maintenance that minimize unexpected downtime, increase system availability, and performance.
Backup Administration: Implement, monitor, and administer server backups.
Help Desk Support: Provide Level-1/2 help desk support and troubleshooting to resolve issues.
Disaster Recovery: Participate in disaster recovery failovers for business applications and associated systems.
Process Documentation: Assist in building processes, procedures, and documenting configurations for the network and other processes.

57. IT Systems Administrator General Responsibilities

IT Improvement: Make recommendations for improving IT systems and processes.
Project Participation: Participate in projects, including those driven by IT and those driven by other business lines.
Change Management: Participate in the IT Change Management process and regularly scheduled maintenance windows outside business hours.
IT Support: Adhere to GTI’s core values while providing competent, proactive support to the company’s server and storage environments and delivering IT solutions.
System Administration: Configure, maintain, and manage PCs, servers, VMs, routers, switches, firewalls, security, backups, hardware, and maintenance of IT systems.
Software Installation: Install and configure software and hardware.
Network Management: Manage network servers and technology tools.
Performance Monitoring: Monitor performance and maintain systems according to requirements, ensuring system availability and reliability.
Security Management: Ensure security through access controls, backups, and firewalls.
Issue Resolution: Troubleshoot issues and outages.
System Upgrades: Upgrade systems with new releases and models.

58. IT Systems Administrator Key Accountabilities

System Administration: Administer and maintain systems support for software, hardware, and servers, including testing, troubleshooting, diagnosing, and resolving all problems.
Technical Support: Provide timely technical support for users and work with them to solve existing problems.
Software Support: Provide support for on-premises and cloud-based software packages.
Security Maintenance: Configure, monitor, and maintain updated virus protection software, and backup data for emergency recovery.
On-Call Support: Provide on-call support for off-hours escalations of issues and weekend maintenance work.
Team Collaboration: Work with a national team of administrators and engineers to advance IT capabilities.
Asset Management: Manage IT assets for office locations, including maintenance, new setup, technical equipment refresh, and general support.
Helpdesk Management: Monitor and manage the Helpdesk System.
Service Monitoring: Manage and monitor all IT services to ensure high availability, reliable performance, and deployments of systems.

59. IT Systems Administrator Roles and Details

IT Support: Provide day-to-day IT support for all employees, whether in-person or remotely.
Technical Assistance: Answer general inquiries that include technical hardware and software issues.
Equipment Management: Assist with lifecycle management of employees and tracking office equipment (including procurement, repair, and disposal).
Onboarding Support: Be responsible for new hire onboarding, preparing all hardware and software setup.
System Administration: Be responsible for activities related to system administration, such as user management, audit and report generation, desktop support, and maintenance.
Access Management: Manage end-user accounts, permissions, and access rights.
Documentation Management: Maintain documentation for applications, processes, and procedures.
Technology Procurement: Recommend the acquisition of computers and other information systems and applications.
Performance Monitoring: Monitor performance of information technology systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructure.
IT Strategy: Help define the IT infrastructure strategy, architecture, and processes.

60. IT Systems Administrator Duties and Roles

Server Configuration: Understand Microsoft server environment, including configuration, maintenance, and support in a virtual environment (i.e., VMWare).
User Management: Understand server-level User/Group settings and folder permissions.
Process Implementation: Implement and utilize Woolpert Best Practices for projects and processes.
Hardware Design: Understand hardware design and operating systems, including creating a VM with the correct requirements according to specific software.
IIS Administration: Understand IIS functionality, including websites, applications, virtual directories, certificates, bindings, and application pools.
Infrastructure Knowledge: Demonstrate foundational understanding of enterprise infrastructure, including routers, switches, firewalls, DMZs, etc.
Database Management: Understand SQL, back up and restore databases, and install SQL on a new VM according to software specifications.
CI/CD Management: Build, develop, and maintain the Continuous Delivery toolchain to achieve reliable and stable releases.
Deployment Process: Develop and document the continuous deployment build and release process.
Team Collaboration: Interact with various global product teams to meet their specific needs.
Issue Resolution: Troubleshoot build and release issues, and administer servers daily.
Process Improvement: Help implement process and tools improvements.
Dashboard Development: Develop and extend dashboard solutions.

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