IT SYSTEMS ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 09, 2025 - The Information Technology (IT) Systems Administrator delivers secure, client-facing IT support across Windows environments, O365, and network systems. This role requires experience with tools like VMware, ManageEngine, and scripting, with a strong focus on compliance, desktop imaging, and system operations. The administrator ensures efficient deployments and updates while maintaining collaboration, productivity, and regulatory adherence.

Essential Hard and Soft Skills for a Standout IT Systems Administrator Resume
  • Active Directory
  • System Configuration
  • Server Management
  • Backup Management
  • Network Administration
  • Security Compliance
  • Cloud Management
  • Patch Management
  • Disaster Recovery
  • Automation Scripting
  • Technical Support
  • Problem Solving
  • Team Communication
  • Time Management
  • Vendor Coordination
  • Project Leadership
  • User Training
  • Task Prioritization
  • Helpdesk Support
  • Client Collaboration

Summary of IT Systems Administrator Knowledge and Qualifications on Resume

1. BS in Information Technology with 4 years of Experience

  • Experience with Azure and SCCM 
  • Experience planning and working in virtual environments 
  • Knowledge of Linux and Microsoft Server administration
  • Knowledge of enterprise-grade ITSM tools for Incident Management, Change Management, and CMDB
  • Knowledge of network topology, switched Ethernet, and LAN
  • Strong knowledge in SQL, VBA, Microsoft Office 365, including Power Query
  • Ability to recognize, gather, assemble, correlate, and analyze facts and use them to conclude, define problems, and devise solutions or suggest alternatives
  • Ability to follow directions and work independently
  • Ability to communicate with others, both orally and in writing
  • Ability to work closely and interactively as part of a technical support team
  • Customer-oriented and teamwork skills

2. BS in Computer Science with 6 years of Experience

  • Experience in system administration
  • Experience in maintaining software and patch management package deployments
  • Experience with VMware and Office 365 administration
  • Knowledge of workstation operating system support
  • Advanced knowledge of system vulnerabilities and security issues
  • Good analytical and communication abilities
  • Ability to respond to helpdesk requests after hours on a limited basis
  • Ability to work in a fast-paced environment
  • Ability to work long hours occasionally
  • Ability to prioritize multiple tasks in a fast-paced environment and work within time frames that may be rigid or subject to change on short notice
  • Ability to work cooperatively with information and development analysts to solve problems
  • Ability to maintain confidential information
  • Ability to work in a professional and nonpartisan manner
  • Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors, and other agencies

3. BS in Cybersecurity with 3 years of Experience

  • Direct work experience in an IT support capacity, or an appropriate combination of education and relevant experience
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications
  • Technical knowledge of different network levels, including  WAN and LAN connectivity, routers, firewalls, and security
  • Proficient knowledge in one or more of the following technologies
  • Proficient knowledge of principles and best practices for IT system administration, backup, recovery, TCP/IP communication, and monitoring/troubleshooting techniques.
  • Ability to quickly analyze issues and determine the best course of action using available resources
  • Excellent written, oral, and telephone communication skills
  • Exceptional multi-tasking abilities with a strong customer service mindset
  • Must be empathetic to customers’ needs and possess an exceptional desk-side manner
  • Team player with the ability to work under pressure

4. BS in Computer Engineering with 5 years of Experience

  • CompTIA Network+ or Cisco CCNA 
  • Experience with maintaining, troubleshooting, and supporting various technology environments.
  • Experience scripting in Powershell/Python/Web frameworks (HTML, CSS, JavaScript)/SQL
  • Deep knowledge of Microsoft Enterprise Services, networking, virtualization, cloud (e.g., Azure, AWS), and storage technologies.
  • Strong organizational skills with exceptional follow-through and attention to detail
  • Aptitude and willingness to develop advanced network administration skills
  • Exceptional people skills and professionalism
  • Proficiency in using and supporting common enterprise software, including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support tools
  • Ability to accurately communicate moderately complex technical information, ideas, and results in both oral and written form
  • Ability to exercise a high degree of professionalism in safeguarding confidential data
  • Ability to work in a team environment

5. BS in Software Engineering with 7 years of Experience

  • Experience in administering Linux and Unix operating systems.
  • Experience in administering virtual environments.
  • Knowledgeable in IBM server installation, configuration, and hardening
  • Knowledge in Windows Server Administration and O365
  • Knowledge in Active Directory Administration.
  • In-depth analytical and troubleshooting skills.
  • Resourcefulness and systematic problem-solving skills.
  • Organized presentation and reporting skills.
  • Excellent communication skills
  • Capable of providing solutions and recommendations to existing technical issues and concerns.
  • Be able to perform automation using Ansible.
  • Ability to collaborate with different IT units during resolution and incident handling.
  • Be able to assist in designing new technology infrastructures for upcoming projects and initiatives.
  • Be able to provide significant inputs during the regular change management process.
  • Ability to coordinate and manage vendors during cutover activities.
  • Be able to provide knowledge transfers to team members and create run guides.

6. BS in Network Administration with 6 years of Experience

  • Experience managing Windows and Mac desktops and laptops
  • Experience managing Windows Servers, including network file shares and on-premise applications
  • Experience managing Windows Active Directory, including ADUC, DNS, DHCP, and GPO
  • Experience with virtual server and virtual application environments, like VMware and Citrix
  • Experience with backup applications like Veeam and Symantec Backup Exec
  • Understanding and use of IP networking tools such as ping, traceroute, whois, ipconfig, and nslookup
  • Basic to intermediate IP networking skills, including an understanding of IP addressing, subnet masks, routes, default gateways, and VLANs
  • Cabling skills, to include crimping RJ45, 66 block, BNC, and F connectors
  • Strong communication skills, excellent problem-solving skills, and a positive, customer-oriented mindset

7. BS in Information Systems with 7 years of Experience

  • Experience in cloud server and PC support for a multi-site business environment.
  • Experience with desktop and cloud server environment maintenance, including Active Directory and group policy.
  • Experience with endpoint management systems such as WDS, MDT, SCCM, Jamf, or Intune.
  • Experience with application packaging to create automated installations of software via scripting (batch file/PowerShell), or custom .msi/.mst files for Windows and .dmg/.pkg files for macOS.
  • Experience with Patch Management best practices utilizing WSUS, SCCM (SCUP), or other technologies.
  • Knowledge of enterprise management for Apple (macOS/iOS/iPadOS/tvOS) and Android devices, including software delivery and updates via MDM.
  • Basic to intermediate understanding of networking terms and technology, including DHCP, DNS, VLANs, and switching.
  • Familiarity with a variety of SaaS model applications.
  • Good problem-solving and analytic skills.
  • Great customer service skills and a can-do attitude.
  • Ability to work in a fast-paced environment and focus on multiple tasks.

8. BS in Data Science with 8 years of Experience

  • Experience in system administration tasks
  • Systems experience in 2nd/3rd line support
  • Experience of Test Execution in a Business Systems environment
  • Experience in coordination with 3rd party suppliers/offshore teams
  • Airline sector and/or Retail experience
  • Experience with Workday HCM, Taleo Recruitment, and Agresso Business World
  • Experience with the administration of SQL Server Integration Services
  • Experience in design, build, test, and delivery of system developments and reporting (product lifecycle)
  • Experience in implementing updates/upgrades on business systems
  • Experience of the change management process
  • Knowledge of business processes and terminology
  • Decisive and analytical, with close attention to detail
  • Strong time management and prioritization
  • Excellent senior stakeholder management
  • Excellent interpersonal and communication skills

9. BS in Electrical Engineering with 7 years of Experience

  • Previous experience in the Software Industry
  • In-depth knowledge of one of the following applications
  • Experience with Unix/Linux, including basic commands and shell scripting.
  • Experience of working with multiple projects/tasks and ability to prioritize on the fly.
  • Experience in supporting multiple teams.
  • Knowledge of cloud technology AWS.
  • Knowledge of Qlik or SAP BI
  • Knowledge of installation and upgrade of software products on Windows/Unix environments in AWS and on-prem.
  • Knowledge of RDBMS, including SQL and PL/SQL.
  • Ability to work under high pressure and solve issues
  • Excellent written and verbal communication skills.


10. BS in Information Technology with 5 years of Experience

  • Customer-facing IT organization with direct client interface experience.
  • Experience with Windows PC and desktop applications competency (Windows 10 Pro, Microsoft Office 365, MS-Outlook, Chrome/Edge browser).
  • Experience with TCP/IP-based technologies and protocols.
  • Previous experience with any of the VMware ESXi 6. X, Manage Engine's Service Desk, and Manage Engine's Desktop Central, Office 365 Global Administration
  • Previous experience in a HITRUST CSF-compliant environment
  • Working knowledge of best practices and industry standards regarding deployments, day-to-day operation, upgrades, and migrations.
  • Familiarity and experience with leading PC backup software, virus protection, and hardware products.
  • Solid understanding of Windows registry, desktop utility, management, scripting tools, networks, applications, and systems.
  • Excellent technical and process knowledge of desktop image development, testing, deployment, and updates.
  • Team-oriented with a collaborative working style.
  • Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

11. BS in Computer Science with 7 years of Experience

  • Work experience as a Systems Administrator or Systems Engineer
  • Work experience with Systems Design and Architecture, Systems Maintenance, and Support
  • Data Center experience with a large infrastructure environment
  • Work experience with network switch/firewall administration
  • Work experience with on-premises MS Exchange and/or O365 Administration
  • Extensive work experience in Active Directory
  • Work experience with system performance-monitoring tools
  • Work experience as a Systems Administrator or Systems Engineer in the healthcare industry
  • Work experience supporting EMR applications
  • Work experience with Vendor Relationship Management
  • Advanced troubleshooting experience with system applications (Windows Platform)
  • Extensive working knowledge of security compliance with state and federal regulations
  • Working knowledge of at least one scripting language (PowerShell, ie)
  • Solid working understanding of LAN/WAN networks
  • Administrative working knowledge of network policies and procedures
  • Working knowledge as an IT Project Lead or IT Project Manager
  • Moderate to Advanced HIPAA knowledge
  • Working knowledge of MDM administration

12. BS in Cybersecurity with 4 years of Experience

  • Certifications in MCSE or O365
  • Experience in information technology
  • Experience in a manufacturing environment
  • Experience with desktop technologies
  • Experience with Microsoft and Linux operating systems
  • Experience with bar-coding, label-printing, and other wireless shop floor technologies
  • Experience with printer and print server administration
  • Experience with Windows PC and server patching (WSUS/Intune/SCCM)
  • Experience with Microsoft Active Directory user group management
  • Experience with ITIL-based concepts, including request, incident, and change management
  • Experience with Oracle Cloud ERP or Oracle e-Business Suite manufacturing concepts
  • Experience with Active Directory domain administration
  • Strong knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
  • Familiarity with cloud-based ServiceDesks like ServiceNow, Zendesk, Freshworks
  • Demonstrated excellence in customer service and customer focus

13. BS in Network Engineering with 6 years of Experience

  • Hands-on experience as a Windows System Administrator
  • Experience with VMware infrastructure
  • Experience with Intune (MDM)
  • Exceptional interpersonal, verbal, and written communication skills
  • Strong analytical and problem-solving skills
  • Project management and leadership skills 
  • Detail-oriented, organized, and able to keep track of multiple projects and issues independently
  • Ability to rapidly self-educate on new concepts and tools
  • Ability to work closely with team members, helping them grow and gain new skills 
  • Good stress management and the ability to work in a fast-paced, dynamic environment. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry. 
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