IT TECHNICAL ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 03, 2025 - The Information Technology (IT) Technical Analyst proficient in both Microsoft Office and G Suite applications, with experience using commercial and custom-built systems, particularly for reporting and spreadsheet functions. This role requires strong written and verbal communication skills, critical thinking, problem-solving abilities, and a high level of attention to detail and accuracy. The analyst also demonstrates excellent customer service, works well both independently and in team settings, and effectively collaborates with internal and external stakeholders to support business goals.

Essential Hard and Soft Skills for a Standout IT Technical Analyst Resume
  • Network Troubleshooting
  • Data Analysis
  • System Maintenance
  • Technical Support
  • Process Improvement
  • Hardware Configuration
  • Database Management
  • System Validation
  • Software Deployment
  • Windows Administration
  • Analytical Thinking
  • Problem Solving
  • Team Collaboration
  • Business Communication
  • Time Management
  • Customer Service
  • Attention Detail
  • User Training
  • Issue Management
  • Cross-Functional Collaboration

Summary of IT Technical Analyst Knowledge and Qualifications on Resume

1. BA in Computer Science with 5 years of Experience

  • Experience as an SQL Developer or similar role.
  • Excellent understanding of T-SQL programming and Microsoft SQL Server.
  • Proficient in MSSQL Performance Tuning.
  • Good knowledge of HTML and JavaScript.
  • Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or PowerBI.
  • Able to familiarize with the practical application of NoSQL/NewSQL databases.
  • Must be a critical thinker and a team player.
  • Good time-management skills and problem-solving skills.
  • Great interpersonal and communication skills.
  • Adept at Unit Testing or Test Driven Development.
  • Experience within an application development team.
  • Proficient within the Microsoft Visual Studio IDE Tech Stack.

2. BA in Data Analytics with 4 years of Experience

  • Experience in IT with some experience working in a customer service-facing role.
  • Experience working with PCs, laptops, printers, servers, phones, Active Directory, SCCM, Ticketing Queue Management, and peripheral hardware devices.
  • General telecommunications and networking knowledge.
  • General understanding of commercial businesses, in a product sales environment and/or matrix structure.
  • General project management and time management skills.
  • Able to provide IT User training to users, including new hire IT Orientation.
  • Able to deliver remote support to the users in ANZ.
  • Able to provide technical support to users across ANZ for incidents and work orders related to End User Services (ex., PCs, laptops, phones, printers, copiers, Office Tools, Applications, Network, Windows Operating System, global and local systems, amongst others).

3. BS in Software Engineering with 6 years of Experience

  • Customer service-oriented and experience in remote troubleshooting.
  • Excellent collaboration, influencing skills. Able to build rapport with the customer base.
  • Able to positive attitude, proactive, innovative and creative thinker.
  • Able to provide superior customer service to all fellow employees in a professional environment.
  • Able to review and manage issues raised to the IT Service Center and drive initiatives to consistently improve service and reduce cost.
  • Able to work with local and global teams and coordinate and implement new tools, strategies and promotional activities.
  • Multi-task and prioritize workload to ensure high-priority projects are completed first.
  • Excellent interpersonal communication skills, including oral, written, and listening skills, with a track record of communicating complex concepts to a broad range of technical and non-technical staff, including at senior executive levels.

4. BS in Information Technology with 5 years of Experience

  • Experience with MS operating systems (Windows 10), iOS, MacOS (OS 13+) and MS Office applications (2010-M365), SQL.
  • Understanding of the following technologies: Windows 2012-2019 server hardware/software, TCP/IP, LAN/WAN, HP and Cisco.
  • Able to provide regular feedback and status of incidents/requests to stakeholders.
  • Able to provide all required documentation, including standards, configurations, inventory and diagrams.
  • Monitor and ensure compliance with company policies and procedures (e.g., federal/country and regulatory requirements).
  • Must be willing to work between different locations (national and international).
  • Must be willing to work together and collaborate with other IT team members, the Regional and Global teams.
  • Able to raise and manage Purchase Requisitions for any IT requests.
  • Able to maintain and plan for IT equipment.

5. BS in Management Information Systems with 6 years of Experience

  • Must have ITIL framework knowledge or certification.
  • Must have project management skills.
  • Experience regarding the management of complex IT environments.
  • In-depth knowledge of Windows client-based OS and Microsoft Office Suite.
  • Ability to manage complex IT environments and projects.
  • Strong written and verbal communication skills, Italian and English.
  • Excellent presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • All Microsoft OS for Clients and Servers.
  • Knowledge of Microsoft Office Suite.

6. BA in Information Systems Management with 3 years of Experience

  • Must have related IT experience.
  • Must have CompTIA A+, CompTIA Network+ certifications.
  • Experience MCSA Windows 10/11 or Windows Server 2019.
  • Microsoft 365 cloud knowledge and experience.
  • Knowledge of common PC applications and hardware configurations.
  • Knowledge of client-server-based architecture (Windows, thin client, Virtual, Cloud).
  • Knowledge of Microsoft Windows operating systems and the ability to load software and configure it within the company guidelines.
  • Interpersonal skills such as telephony skills, communication skills, active listening and customer care.
  • Able to follow directions well in both written and verbal form.
  • Self-motivated with the ability to work in a fast-moving environment.

7. BA in Computer Information Systems with 2 years of Experience

  • Proficient with Microsoft Suite (Word, Excel, PowerPoint).
  • Proficient in G Suite (Gmail, Docs, Sheets, Google Meets).
  • Experience in commercial and internally developed systems.
  • Proficient in PC software, especially in reporting and spreadsheet programs.
  • Strong communication skills, both written and verbal.
  • Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes.
  • Effective communication skills, both written and verbal, with internal and external stakeholders.
  • Must have the aptitude to apply critical thinking and problem-solving skills.
  • Able to pay attention to detail and accuracy.
  • Excellent customer service skills, including a friendly, approachable demeanor and patience when dealing with users.
  • Ability to successfully work within a team environment.

8. BA in Business Technology Management with 4 years of Experience

  • Experience supporting Windows 7, 8, or 10 desktop/laptop PCs.
  • Experience in troubleshooting hardware issues and replacing hardware on both desktops, laptop PCs, Hard phones, printers and other required peripherals.
  • Experience installing software, patches, updates on desktops, laptops and servers.
  • Experience in troubleshooting basic network, software and printing issues.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, problem-solving and judgment skills with a high level of attention to detail and accuracy.
  • Must have IT infrastructure support experience.
  • Experience installing, configuring, maintaining, and troubleshooting LAN and wireless network environments.
  • Proven experience in prioritizing, organizing, and coordinating simultaneous tasks/projects.
  • Able to participate in a shared 24/7 on-call rotation.
  • Must have IT infrastructure support experience.
  • Process Control systems knowledge and experience in a plant setting.

9. BS in Cybersecurity with 5 years of Experience

  • Knowledge of commensurate technology for the assigned area of responsibility.
  • Strong interpersonal skills, relates well with all levels of the organization.
  • Strong written and verbal communication skills.
  • Must have project management ability.
  • Ability to use Microsoft Office products.
  • Ability to establish own priorities.
  • Ability to adapt to changing roles and changing priorities.
  • Must have IT Analyst experience.
  • Able to familiarize with IT architecture.
  • Must have Agile training, with Agile certification/experience.
  • Experience in Automation testing and performance testing.
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