Job Summary: 

• Resolve network issues by investigating locally and collaborating with corporate resources.
• Provide analytical advice and direction for applications and technology that impact business operations.
• Develop data flow, formulas, methods, supplying relative illustrative charts, tables, diagrams, and procedural statements.
• Recommend modifications of basic IT systems in order to improve and simplify business systems and reduce operating costs.
• Establish and develop procedures for the proper utilization of IT.
• Evaluate and modify existing technology to take into account changes in business requirements or equipment configurations.
• Prepare reports by collecting, analyzing, and summarizing information on the health of the IT systems.
• Prepare reference guides for users by writing operating instructions for new processes or systems.
• Maintain historical records by documenting system changes and revisions.
• Maintain client confidence and protect operations by keeping information confidential.
• Understand how applications and technologies impact the business.
• Define, analyze, support, test and administer business-related technology within a budgeted time frame and cost that will meet departmental and division requirements.
• Participate in small teams on assignments to accomplish project goals.
• Collaborate with Technical Analysts and end users in order to gather business requirements and provide technical and business information.
• Support multiple locations, which include off-hour/after-hour work due to multiple time zone coverage and the critical nature of the role in supporting the business systems.

Skills on Resume:

• Network Troubleshooting (Hard Skills)
• Analytical Thinking (Soft Skills)
• Data Analysis (Hard Skills)
• System Optimization (Hard Skills)
• Procedure Development (Hard Skills)
• Technology Evaluation (Hard Skills)
• Technical Documentation (Hard Skills)
• Data Confidentiality (Soft Skills)

Job Summary: 

• Translate business requirements to functional specifications for IT and manage changes to those specifications.
• Analyze and understand a business operation's strengths and weaknesses to identify opportunities for automating processes and functions.
• Possess expert knowledge of the business units they are supporting, understand IT systems and capabilities, and have a basic understanding of technology trends.
• Develop solutions for the business units supported that enhance the competitive edge of the enterprise.
• Create business requirements and other documents in support of projects.
• Research, document and analyze data in support of business functions, process knowledge, and systems requirements.
• Responsible for proactively generating and compiling reports based on his or her findings.
• Complete with recommended improvements to or new requirements for business processes and operational procedures.
• Apply proven communication, analytical, and problem-solving skills to maximize the benefit of IT system investments.
• Assist in implementing new business process solutions.
• Provide ad-hoc reporting and analysis.
• Assist with the communication between the business units and IT from initial requirements to final implementation, as well as with business process redesign and documentation, for new technology.

Skills on Resume:

• Requirements Translation (Hard Skills)
• Business Communication (Soft Skills)
• Process Analysis (Hard Skills)
• Solution Development (Hard Skills)
• Data Analysis (Hard Skills)
• Report Generation (Hard Skills)
• Process Improvement (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide Tier 1 and 2 end-user consulting, troubleshooting and problem-solving support for computer hardware/software-supported products and network-related technologies.
• Analyze and provide application support, training and problem resolution.
• Utilize the ServiceNow ticketing system to generate new requests, route and ticket closures.
• Participate in the imaging/configuration/testing/installation of all company hardware platforms, including desktop and laptop computers.
• Assist in maintaining asset management processes and systems for all software and company-wide.
• Facilitate the maintenance and updates to operating systems, kiosks and other computer devices.
• Support IT customer service objectives by following through on customer service processes, objectives and procedures.
• Conserve resources by adhering to financial stewardship using prudent judgment related to expenses incurred by the Company.
• Interact with end-users and IT team members in a professional and friendly manner.
• Conduct follow-up on open calls and/or assist IT team members with additional follow-up.

Skills on Resume:

• Technical Support (Hard Skills)
• Application Support (Hard Skills)
• ServiceNow Management (Hard Skills)
• Hardware Configuration (Hard Skills)
• Asset Management (Hard Skills)
• System Maintenance (Hard Skills)
• Customer Service (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide support and guidance to level I technical analysts.
• Perform advanced programming and configuration of Radio Frequency devices to include specific and advanced troubleshooting efforts.
• Develop, test, and implement solutions to business requirements for the rugged mobile devices environment.
• Provide advanced technical support for all operational sites across the network.
• Facilitate advanced technological assistance in conjunction with providing tutorial-based instruction via documentation and instruction.
• Provide advanced troubleshooting and remediation of any failed hardware or software.
• Perform maintenance and creation of the company standard imaging.
• Responsible for the deployment of all business-required software.
• Lead of special IT project initiatives.
• Perform advanced hardware and software setup and/or repairs for computer and peripheral equipment, including oversight on new equipment installations completed by third-party vendors.
• Document the lifecycle and management of an incident or problem within the Incident Management system.

Skills on Resume:

• Team Leadership (Soft Skills)
• RF Configuration (Hard Skills)
• Solution Development (Hard Skills)
• Technical Support (Hard Skills)
• User Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Software Deployment (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Responsible for daily GxP system operations, maintenance, and backups.
• Ensure all manufacturing and laboratory software backups are performed in a timely manner.
• Create and maintain IT SOPs and procedures related to GxP systems.
• Generate system documentation and execute IQ (Installation Qualification) test scripts to support Computer Systems Validation (CSV).
• Follow the Quality process to maintain systems in a validated state.
• Ensure appropriate GxP systems are in compliance with 21 CFR part 11.
• Synchronize with system vendors, manufacturing, and engineering teams to schedule upgrades, maintenance, and support activities.
• Provide 24x7 support for manufacturing operations and occasional on-site support during evenings or weekends.
• Create and maintain a service catalog related to IT GxP operations.

Skills on Resume:

• System Maintenance (Hard Skills)
• Data Backup (Hard Skills)
• SOP Management (Hard Skills)
• System Validation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Support (Hard Skills)
• Service Cataloging (Hard Skills)

Job Summary: 

• Responsible for system maintenance and supporting critical business applications.
• Adhere to consistent processes and standardizations that enhance the overall IT value proposition.
• Responsible for proactive support and maintenance around Point of Service systems.
• Provide technical support for the application, interfaces, and any customizations.
• Supervise support issues, ensure resolution plans and report progress to management.
• Proactively maintains systems and carries out preventative maintenance plans.
• Supervise system status and react to issues as they arise.
• Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
• Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.

Skills on Resume:

• System Maintenance (Hard Skills)
• Process Standardization (Hard Skills)
• POS Support (Hard Skills)
• Technical Support (Hard Skills)
• Issue Management (Soft Skills)
• Preventive Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Business Analysis (Soft Skills)

Job Summary: 

• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.
• Develop and implement test and quality assurance strategies and plans.
• Work closely with others to ensure service levels are being met and risk to the business is minimal.
• Ensure that accurate version control is closely adhered to and that operational risk is minimized accordingly.
• Communicate with site users regarding any system enhancements and or scheduled upgrades.
• Participate in technical and functional training classes.
• Install, test and tune software and hardware related to database management systems.
• Schedule and perform upgrades to databases.

Skills on Resume:

• Defect Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Service Monitoring (Soft Skills)
• Version Control (Hard Skills)
• User Communication (Soft Skills)
• Technical Training (Soft Skills)
• Database Management (Hard Skills)
• System Upgrades (Hard Skills)

Job Summary: 

• Understand basic hardware and software architecture.
• Understand shrink-wrap application functionality (packaged/off-the-shelf application functionality).
• Apply/specify software patches/virus protection.
• Create and maintain appropriate systems and user documentation.
• Timely and effective communication of production support issues.
• Demonstrate working knowledge of essential PC software (e.g., Microsoft Office Suite).
• Responsible for educating customers.
• Demonstrate the use of good prioritization and time management skills.
• Demonstrate active listening through acknowledgment and application of information received.
• Compose written documents at an appropriate level of detail that express ideas in a clear and concise manner.
• Works effectively with people who have different views.
• Display a sense of urgency.

Skills on Resume:

• System Architecture (Hard Skills)
• Application Knowledge (Hard Skills)
• Software Maintenance (Hard Skills)
• Documentation Writing (Hard Skills)
• Issue Communication (Soft Skills)
• Customer Education (Soft Skills)
• Time Management (Soft Skills)
• Active Listening (Soft Skills)

Job Summary: 

• Enforce software license compliance.
• Balance the need for speed with quality.
• Keep people up to date with information.
• Responsible for persisting in efforts.
• Deliver high-quality work at a task level and demonstrate good follow-up skills.
• Constructively probe and question in order to gather information, ensure input from all members of the team, and build momentum toward decision-making and action plans.
• Follow through and attention to detail.
• Mentor of more junior GSD staff.
• Complete any tasks assigned (e.g., PC build, image, etc.).
• Generate new ideas/methods for improving the effectiveness of Tempur Sealy’s end-user and collaboration infrastructure and delivery of those ideas.
• Recommend the most cost-beneficial infrastructure solutions based on strategy.
• Monitor current and new technologies.

Skills on Resume:

• License Compliance (Hard Skills)
• Quality Assurance (Hard Skills)
• Information Sharing (Soft Skills)
• Perseverance (Soft Skills)
• Task Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Attention to Detail (Soft Skills)
• Staff Mentoring (Soft Skills)

Job Summary: 

• Maintain and provide support with the implementation services for Pre-PROD and PROD environments.
• Responsible for windows administration tasks for all RBC-supported Windows Servers O/S, including installation/configuration, O/S configuration and tuning, and working with vendors to troubleshoot and repair failed systems.
• Assist in the resolution of technical and operational issues as escalated from Level 1.
• Analyze workflow to streamline processes and enhance efficiency through automation.
• Participate in key inter-departmental, cross-functional and cross-platform teams, providing expertise and operational support.
• Champion strong IT governance through change and incident management.
• Identify and provide solutions to process issues or gaps.
• Follow up with post-mortem items as they are identified.
• Read, modify, create and develop PowerShell Scripts, with respect to configuration changes and platform automation.
• Support Windows Server OS deployment processes, using a custom deployment process and Microsoft Deployment Toolkit.
• Responsible for providing on-call support.
• Responsible for providing overtime support.

Skills on Resume:

• System Support (Hard Skills)
• Windows Administration (Hard Skills)
• Issue Resolution (Soft Skills)
• Process Automation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• IT Governance (Hard Skills)
• Scripting (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Maintain inventory of all software and computers, printers, and network hardware with serial numbers and a record of ownership.
• Assist shore-side IT with application deployment, upgrades, and troubleshooting.
• Assist users in all computer-based applications.
• Instruct users in basic handling routines, e.g., login, logout, personal file maintenance, printer operations, etc.
• Provide user technical training on applications.
• Monitor and manage users' data storage requirements to verify effective use of resources.
• Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems.
• Proactively monitor the health of all network electronics on a daily basis to verify maximum uptime.
• Monitor the ship's wireless network to verify maximum uptime.
• Troubleshoot and maintain all network cabling.
• Perform regular backups of all server-based systems.

Skills on Resume:

• Asset Management (Hard Skills)
• Application Support (Hard Skills)
• User Assistance (Soft Skills)
• Technical Training (Soft Skills)
• Data Management (Hard Skills)
• System Monitoring (Hard Skills)
• Network Maintenance (Hard Skills)
• Data Backup (Hard Skills)

Job Summary: 

• Check all port/terminal hardware (PC’s, printers), each port, day morning to verify proper operation.
• Daily check of all servers to verify proper operation.
• Responsible for installing new software.
• Monitor network storage for inappropriate use (music files, personal photos, etc).
• Regular cleaning (dust removal, etc.) of all computers and terminals.
• Report any changes in inventory to the Chief Engineer.
• Maintain and program the ship’s inventory of pagers and radios.
• Troubleshoot, maintain and test electronics, computer systems and software.
• Work in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel.
• Work in coordination with the Entertainment Technical team for the reliability and availability of Entertainment systems involving network systems.
• Provide professional and social guidance to subordinates by exemplary personal behavior.
• Carry out emergency duties as specified in the ship assembly plan.
• Perform other duties assigned by the Chief Electrical Engineer/IT Technical Specialist.

Skills on Resume:

• Hardware Inspection (Hard Skills)
• Server Monitoring (Hard Skills)
• Software Installation (Hard Skills)
• Network Monitoring (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Inventory Reporting (Soft Skills)
• Electronics Troubleshooting (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Administer, monitor, maintain and support end-user application-level access and security according to bank requirements.
• Maintain, troubleshoot and support banking applications, including maintaining updates and releases.
• Track application support requests for later review and analysis.
• Assist and support other departments with the implementation of software changes and enhancements.
• Provide technical support for core banking and ancillary systems to ensure a quality, reliable, accurate experience for clients.
• Assist with the testing, maintenance, training, and implementation of the Bank's Business Continuity Plan.
• Assist in project planning and management.
• Work with management to design, implement, and maintain industry best practices.
• Participate in IT Committee meetings and record minutes.
• Communicate system upgrades, releases, or other developments for assigned applications to stakeholders.
• Assist the Information Security Officer with the preparation of IT Committee agendas and reports.
• Assist the Information Security Officer with the maintenance of IT Policies, Risk Assessments, and vendor reviews.
• Maintain awareness of industry developments, including, but not limited to, changes impacting regulatory requirements and information security.

Skills on Resume:

• Access Management (Hard Skills)
• Application Support (Hard Skills)
• Request Tracking (Hard Skills)
• Software Implementation (Hard Skills)
• Technical Support (Hard Skills)
• Business Continuity (Hard Skills)
• Project Management (Soft Skills)
• Information Security (Hard Skills)

Job Summary: 

• Develop and deploy appropriate Information Technology solutions.
• Assist in the implementation of technical solutions.
• Provide after-hours technical support.
• Assist in training and mentoring new employees.
• Inspect and evaluate damages to different types of IT and electronic systems, such as computers, servers, networking equipment, audiovisual equipment, phone systems, telecom systems, low voltage and fiber optic cabling and infrastructure.
• Conduct configuration audits.
• Analyze requirements and specifications to determine comparable replacements.
• Provide research for determining costs associated with replacement (i.e., new and used).

Skills on Resume:

• IT Solution Development (Hard Skills)
• Technical Implementation (Hard Skills)
• After-Hours Support (Soft Skills)
• Employee Mentoring (Soft Skills)
• System Inspection (Hard Skills)
• Configuration Auditing (Hard Skills)
• Requirement Analysis (Hard Skills)
• Cost Research (Hard Skills)