Job Summary: 

• Add moves and changes for contact center users in both Genesys Pure Engage and Pure Cloud CTI solutions.
• Coordinate multiple third-party suppliers for operational support and migration activities of MSC's globally distributed Contact Centers.
• Support the design and build activities associated with the localization for each contact center migration.
• Oversee post-migration support of PureCloud users on-site for globally distributed contact centers.
• Troubleshoot issues raised by operational staff.
• Follow up on ticket resolution with third parties.
• Document and transfer knowledge of service management support to local IT and supervisors.
• Support of reporting deliverables localized at each site.
• Configure wallboard and knowledge transfer of reporting tools to local operational teams.
• Communicate the status updates to various levels of MSC management, such as critical communications for production issues and status updates for various levels of criticality.
• Participate and lead critical situations raised by operations.
• Perform a rapid response to critical issues raised in production.
• Work with globally distributed teams to analyze, troubleshoot and isolate the root cause of critical operational issues when they arise.
• Support the documentation, including operational guides, analysis reports, status updates, etc.
• Support “Oncall” via regular Rota.

Skills on Resume:

• CTI Configuration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Migration Support (Hard Skills)
• Technical Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Knowledge Transfer (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Incident Response (Hard Skills)

Job Summary: 

• Support SAP implementation from a manufacturing operation Infrastructure point of view (MES system, firewalls, PLCs, labeling, RF scanners).
• Act as an escalation point for all aspects of IT systems.
• Innovate and implement new technologies and digital transformation for the manufacturing plant, leveraging IoT, Industry 4.0, and Manufacturing Execution Systems (MES).
• Manage and execute projects that are creating the most value for the company.
• Leverage the Infrastructure Group to provision and deliver the IT infrastructure portion of projects.
• Provide plant or regional project IT infrastructure needs with the Infrastructure Group for new requirements related to business applications, new servers, new firewall, new phone systems.
• Ensure that project timelines and value creation are being met, and assist the team in removing barriers.
• Gather requirements from the business users and coordinate with the corporate IT team for enhancement, customization and changes.
• Support and promote all initiatives from Global Operations Technology, including testing/upgrade/solution adoption.

Skills on Resume:

• SAP Implementation Support (Hard Skills)
• IT Escalation Management (Soft Skills)
• Digital Transformation (Hard Skills)
• Project Management (Soft Skills)
• Infrastructure Delivery (Hard Skills)
• IT Requirements Gathering (Soft Skills)
• Timeline Management (Soft Skills)
• Technology Integration (Hard Skills)

Job Summary: 

• Responsible for the provision of technical design, implementation and support in line with business needs, departmental and company objectives.
• Responsible for technical lead for projects and BAU activities, ensuring delivery within the agreed scope and timeframe.
• Develop and maintain technology roadmaps to ensure solutions remain leading edge in terms of functionality, security, performance and availability.
• Deliver 2nd/3rd line operational support for IT services.
• Plan and execute changes in accordance with policies and processes.
• Document procedures, processes and high and low-level designs.
• Research and keep up-to-date with current and emerging technologies.
• Work collaboratively with the IT team, colleagues and suppliers to deliver technical solutions per business requirements.
• Provide both the technical leadership and accountability for the overall success of an engagement’s technical team’s efforts, including architecture, design, development, testing, and deployment for a solution.

Skills on Resume:

• SAP Implementation (Hard Skills)
• Digital Transformation (Hard Skills)
• Project Management (Soft Skills)
• Infrastructure Support (Hard Skills)
• Technical Leadership (Soft Skills)
• Change Management (Soft Skills)
• System Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide immediate and direct technical guidance and advanced troubleshooting assistance to the West Division IT Support team.
• Assist team members with escalation of tickets and issues to other appropriate Divisional and Corporate IT teams.
• Develop and maintain relationships with Corporate IT teams to facilitate collaborative troubleshooting and support.
• Develop and maintain expertise in working with various monitoring tools (i.e., Meraki Dashboard, VeloCloud, Retarus, EAS Portal, etc).
• Provide advanced support or information reporting to team members and/or other IT teams.
• Serve as an IT technical point person on Corporate and Divisional projects.
• Serve as the team’s technical advocate for tools or processes that help make IT Internal Support teams more efficient (i.e., engaging Corporate teams for access to key tools such as LCA SCCM reporting).
• Participate in the West Division on-call rotation.

Skills on Resume:

• Technical Guidance (Hard Skills)
• Issue Escalation (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Monitoring Tools (Hard Skills)
• Advanced Support (Hard Skills)
• Project Participation (Soft Skills)
• Process Improvement (Soft Skills)
• On-Call Support (Hard Skills)

Job Summary: 

• Provide technical advice with regard to both hardware and software.
• Manage technical work queue.
• Keep the company computer and phone systems current and functioning.
• Perform on-call duties for one week each rotation, with the rotation once every 7 weeks.
• Responsible for all computer and phone hardware.
• Deploy new hardware and software in the company.
• Create, change, and delete end-user accounts and services.
• Uphold hospitality standards, company core standards and department core standards and observe company policies and procedures.

Skills on Resume:

• Technical Support (Hard Skills)
• Workload Management (Soft Skills)
• System Maintenance (Hard Skills)
• On-Call Support (Hard Skills)
• Hardware Management (Hard Skills)
• Software Deployment (Hard Skills)
• Account Administration (Hard Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Resolve every situation inherited, not passing it along.
• Follow up on any situation that is not fully resolved at the time of the initial request, always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Attend and participate in company training sessions and department staff meetings.
• Work occasional scheduled weekend hours.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the company's sustainability initiatives.

Skills on Resume:

• Problem Resolution (Soft Skills)
• Follow-Up Management (Soft Skills)
• Issue Closure (Soft Skills)
• Prompt Communication (Soft Skills)
• Relationship Building (Soft Skills)
• Team Participation (Soft Skills)
• Schedule Flexibility (Soft Skills)
• Sustainability Practices (Soft Skills)

Job Summary: 

• Execute IS activities within all IS process domains, especially within “build and run” to support global business needs.
• Identify, propose and implement components of the Development and Test service.
• Support the installation, management, maintenance and optimization of IS solutions/services.
• Provide support and guidance during the installation of new IS solutions/services or improvements to existing IS solutions/services.
• Deliver IS solutions/services according to agreed-upon Service Level Agreements (SLAs), on time, within budget and at high quality.
• Consult with relevant stakeholders across the business to give advice, ensuring compliance with ABB IS Enterprise Architecture.
• Provide leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice.
• Live ABB’s core values of safety and integrity, which means taking responsibility for own actions while caring for colleagues and the business.

Skills on Resume:

• IS Operations (Hard Skills)
• Service Implementation (Hard Skills)
• System Maintenance (Hard Skills)
• Solution Support (Hard Skills)
• SLA Delivery (Soft Skills)
• Stakeholder Consulting (Soft Skills)
• Team Leadership (Soft Skills)
• Integrity Commitment (Soft Skills)

Job Summary: 

• Take ownership of customer issues within the Clinical Information Management Technology product line, following problems through to resolution and updating the CRM (Customer Relationship Management) escalation Module.
• Become a source of expert knowledge on Beckman Colter Data Management systems and IT solutions, as well as general IT Topics (Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades, etc).
• Take ownership of the completion of relevant metrics, including participation in daily management calls, updating escalation call notes and the application of countermeasures where goals are missed.
• Work closely with the WITS Product Specialist in solution designs, to be able to technically validate and advise the WITS Customer Operations Manager on any high-tier upcoming projects/tenders in line with current standard work procedures.
• Responsible for the relevant product lines, from sales award, through installation to routine service support, using tools and resources available, identifying risk and communicating effectively where the variation from the plan arises.
• Assist Call Technical Specialists (CTS) in timely responses to customer queries.
• Coach and mentor to upskill associates in this field.
• Accountable for the timely delivery of product MODS and working with CTS to manage the deployment.
• Develop collaborative relationships with escalated Technical Support levels (L2-L0).
• Attend continuous improvement workshops in the BU outside of the UK/Ireland.
• Apply skillset to other products within the WITS product portfolio.
• Build positive relationships with key IT stakeholders within private and public healthcare settings.

Skills on Resume:

• Customer Issue Ownership (Soft Skills)
• Technical Expertise (Hard Skills)
• Performance Metrics (Hard Skills)
• Solution Design Support (Hard Skills)
• Project Coordination (Soft Skills)
• Customer Assistance (Soft Skills)
• Mentorship (Soft Skills)
• Stakeholder Relationship (Soft Skills)

Job Summary: 

• Responsible for leading and participating in the estimation, design and development of data warehousing components, database designs and primarily data visualization.
• Collaborate with business stakeholders and implementation partners.
• Develop Information management solutions using a variety of databases, SQL and data visualization tools (Power BI, Tableau and SAP Business Objects).
• Perform design and implementation of analytic applications and integrations.
• Implement architecture engagement models and be an ambassador for partnership with delivery and external vendors.
• Support advanced analytics and data science needs at Abbott.
• Advise and guide junior technical engineers on engagements.
• Participate in on-site visits, understanding customer requirements, creating solution proposals and creating data service offerings.
• Perform activities in various project phases, including analysis, requirements, design, build, user acceptance testing, training,  cutover, deployment and hyper care.
• Effectively communicate complex technical concepts to non-technical business and executive leaders.
• Assist with scoping, pricing, architecting, and selling large project engagements.
• Work closely with SMEs and functional experts in Commercial, R&D, finance, sales, etc., for building data pipelines from structured and unstructured data sources.
• Demonstrate a high degree of analytic agility to meet fluid and dynamic business needs.
• Ensure cohesiveness between business strategies and technology directions.

Skills on Resume:

• Data Visualization (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Information Management (Hard Skills)
• Analytic Design (Hard Skills)
• Architecture Implementation (Hard Skills)
• Data Science Support (Hard Skills)
• Technical Mentorship (Soft Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Lead implementation and maintenance of IT Wintel and DBA systems.
• Use Agile and Lean practices to drive the way of working.
• Build the team’s capability through continuous knowledge sharing.
• Take ownership of IT requests and projects and cooperate with business stakeholders, corporate IT teams and end users.
• Ensure compliance with Sarbanes-Oxley and Parker IT policies, and participate in disaster recovery test activities.
• Prepare budget estimates used by executives to plan, organize and schedule work.
• Administer data and network security for the location, including group policy, email security, and data privacy.
• Manage and maintain Active Directory, Group Policy Management, SCCM, LAN and WAN service, VoIP and mobile services.
• Participate in RPA platform maintenance.
• Troubleshoot the technology incident for root cause investigation.

Skills on Resume:

• System Administration (Hard Skills)
• Agile Practices (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Project Ownership (Soft Skills)
• Policy Compliance (Soft Skills)
• Budget Planning (Hard Skills)
• Network Security (Hard Skills)
• Incident Troubleshooting (Hard Skills)

Job Summary: 

• Act as Subject Matter Expert for SAP release management architecture, security and support processes.
• Accountable for system support of deployment activities according to project timelines.
• Identify and promote software and processes in alignment with Amcor's needs.
• Change agent for processes in support of maximum planned application availability.
• Provide input to the annual support budget.
• Responsible for supporting IT goals and objectives.
• Recommend and develop support processes that utilize standard Amcor applications for proactive application monitoring.
• Drive awareness of deployed application roadmaps in coordination with Global Application teams.

Skills on Resume:

• SAP Expertise (Hard Skills)
• System Support (Hard Skills)
• Process Improvement (Soft Skills)
• Change Management (Soft Skills)
• Budget Input (Hard Skills)
• Goal Alignment (Soft Skills)
• Application Monitoring (Hard Skills)
• Roadmap Coordination (Soft Skills)

Job Summary: 

• Ensure Change Control processes are followed.
• Develop strategic technology opportunities that enhance the Amcor user experience through higher efficiency, availability, or usability.
• Responsible for Data Archiving execution.
• Provide Architecture strategy (On-Premise/Cloud, OS, Database) according to Amcor objectives and Financial Analysis.
• Design and publish a monthly Metrics dashboard.
• Provide results and any corrective action plans to IT Leadership.
• Mentor as a senior technical resource for the IT Technical Specialist I while training teammates.
• Design and test Disaster Recovery processes according to IT objectives.

Skills on Resume:

• Change Control (Soft Skills)
• Technology Strategy (Hard Skills)
• Data Archiving (Hard Skills)
• Architecture Design (Hard Skills)
• Metrics Reporting (Hard Skills)
• Performance Analysis (Hard Skills)
• Technical Mentorship (Soft Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Monitor lower-level IT User Support Specialists.
• Ensure effective and timely resolution of users’ problems, queries, or complaints.
• Solve escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confer with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
• Install/remove/configure hardware and software.
• Ensure that plans are in place for responding to situations such as service outages.
• Assist in hardware and software evaluation and recommend upgrades or improvements to the IT infrastructure.
• Coach team members on addressing user questions and assist with the most complex issues.

Skills on Resume:

• Team Supervision (Soft Skills)
• User Support (Soft Skills)
• Issue Resolution (Hard Skills)
• End-User Communication (Soft Skills)
• System Configuration (Hard Skills)
• Service Continuity (Soft Skills)
• Infrastructure Improvement (Hard Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations.
• Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments.
• Responsible for operating system installation for Windows Servers and Desktop systems.
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
• Contribute to computer and network security using a variety of security-based software products and hardware appliances.
• Provide some corporate networking and infrastructure devices support, especially as it relates to the end-user devices.
• Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers.
• Resolve user-reported technical issues using available resources while following documented procedures and policies.
• Explain computer and software operations to technical and non-technical users.
• Document, track and monitor the problem to ensure a timely resolution with internal systems (RMM and case tracking systems).
• Serve as liaison between customers and external support staff to assure accurate problem interpretation.
• Maintain communication with customers during the problem resolution process.
• Work with third-party IT vendors, providing management and oversight.

Skills on Resume:

• Server Administration (Hard Skills)
• System Maintenance (Hard Skills)
• OS Installation (Hard Skills)
• Problem Resolution (Hard Skills)
• Network Security (Hard Skills)
• Infrastructure Support (Hard Skills)
• Technical Assistance (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Collaborate and manage work with Application Managers, Project Managers, Developers and peers to accomplish a coordinated implementation effort.
• Assist with developing project cost and benefit estimates to establish project worth, including the development of alternative considerations leading to recommendations for new systems or changes to existing ones.
• Plan and perform the full range of programming actions needed to achieve desired end results on complex problems.
• Responsible for projects that span more than one system.
• Responsible for providing architectural design documents for teams throughout the organization.
• Responsible for providing end-to-end solutions.
• Independently perform problem determination and resolution in the production environment.
• Coordinate testing and debugging for programming changes and assist subordinates with debugging.
• Gain extensive working knowledge of business data and user functions.

Skills on Resume:

• Project Coordination (Soft Skills)
• Cost Analysis (Hard Skills)
• Programming Development (Hard Skills)
• System Integration (Hard Skills)
• Architecture Design (Hard Skills)
• Solution Delivery (Hard Skills)
• Problem Solving (Soft Skills)
• Business Knowledge (Soft Skills)

Job Summary: 

• Share knowledge and train others.
• Meet with business unit representatives to define and evaluate moderately complex business automation needs.
• Work with a Systems Analyst to interpret business specifications to prepare for analysis/design functions.
• Development, design and analysis of systems and/or programs and system implementation schedules.
• Responsible for providing technical guidance and solutions to other developers across all layers of the application stack.
• Work closely with application architecture to ensure the architecture vision is being implemented across development areas.
• Unit testing the built solution before SIT for seamless SIT execution with fewer defects.
• Review the code of other developers to validate functionality and implementation of solutions, at the same time adhering to the technical best practices as well.
• Conduct sessions with the end users to understand the current workflow of their processes.

Skills on Resume:

• Knowledge Sharing (Soft Skills)
• Business Analysis (Soft Skills)
• System Design (Hard Skills)
• Technical Guidance (Soft Skills)
• Architecture Alignment (Hard Skills)
• Unit Testing (Hard Skills)
• Code Review (Hard Skills)
• User Engagement (Soft Skills)

Job Summary: 

• Plan, execute and evaluate work to time, cost and quality targets.
• Responsible for assessing and evaluating risk.
• Communicate effectively, both formally and informally.
• Facilitate collaboration between stakeholders who have diverse objectives.
• Understand the relevance of own area of responsibility/specialism to the employing organization.
• Take client requirements into account when evaluating proposals.
• Manage communication and negotiation with the supplier to obtain the required solution design and sizing (hours of effort).
• Take into account relevant legislation, compliance requirements, and industry regulations.
• Stay current with industry advancements and the direction of domains supported.
• Think strategically, leveraging knowledge of domain needs across the organization.

Skills on Resume:

• Project Management (Soft Skills)
• Risk Assessment (Hard Skills)
• Effective Communication (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Business Awareness (Soft Skills)
• Client Management (Soft Skills)
• Supplier Negotiation (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Accountable for effective systems operations.
• Conduct regular service reviews.
• Manage and audit service provider performance and productivity relative to SLAs.
• Ensure compliance with Client policies, procedures, and quality requirements.
• Interface directly with the business, including understanding concerns, defining requirements, engaging the business for testing and communicating incident status in business terms from information provided by the support teams.
• Act as a point of contact where input to support audits or CAPAs.
• Work with the global team to identify continuity/disaster recovery requirements that are in place and assist in executing disaster recovery tests.
• Report results of business continuity testing to the business.
• Manage business and support team, using good communication and teamwork to ensure collaboration among all IT teams for the good of the business.
• Manage IT process compliance with corporate, divisional, and local policies and procedures.
• Enforce audit compliance policies and standards.

Skills on Resume:

• System Operations (Hard Skills)
• Service Review (Soft Skills)
• Performance Auditing (Hard Skills)
• Policy Compliance (Hard Skills)
• Business Communication (Soft Skills)
• Audit Support (Soft Skills)
• Disaster Recovery (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Deliver daily technical support and implement projects on Windows Servers and virtualization infrastructures.
• Follow the change management process.
• Follow the incident and problem management process, including problem isolation, service resumption, diagnosis, root-cause analysis and reporting.
• Handle customer requirements, including end-to-end implementation, ongoing support and documentation.
• Communicate with customers, vendors and internal support teams for project implementation and other technical support.
• On-call support to customers in case of incidents.
• Responsible for delivering secure, reliable contemporary IT services that enable a positive experience for clients and staff.
• Work in a broader group of IT Professionals in unison with Service Providers.
• Responsible for establishing and leading a small team to develop, implement and support Microsoft 365 and Windows 10 evergreen processes.
• Accountable for planning, leading, coordinating and delivering projects and initiatives.
• Responsible for analyzing, designing, developing, testing, implementing and enhancing clients' M365 environment.

Skills on Resume:

• Technical Support (Hard Skills)
• Change Management (Soft Skills)
• Problem Analysis (Hard Skills)
• Client Implementation (Hard Skills)
• Cross-Team Communication (Soft Skills)
• On-Call Support (Hard Skills)
• Service Reliability (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Develop, Delivery and Support of R&D Labs Solutions and R&D Advanced Analytics.
• Responsible for local lab support for the lab collaboration tools, instrument integration, and lab PC setup.
• Engage with different IT teams to guarantee high-quality product delivery.
• Work with software vendors and 3rd party contractors (BT) to troubleshoot network issues.
• Manage IT services for Labs and Analytics in Service Now.
• Make sure lab workstations are running and being backed up.
• Manage small enhancement projects.
• Respond to inquiries from stakeholders and business teams.
• Understand business requirements in order to handle support requests in a manner that provides the best business value.
• Troubleshoot application, data, and/or database-related issues using support/operational tools.
• Timely resolution of production issues and documentation for mitigating future issues.
• Support SME to provide knowledge of the business to assist with data and support related work proposals.
• Assist with providing coverage for the team by responding to requests in a timely manner.

Skills on Resume:

• R&D Support (Hard Skills)
• Lab Management (Hard Skills)
• Product Delivery (Soft Skills)
• Vendor Coordination (Soft Skills)
• Service Management (Hard Skills)
• System Maintenance (Hard Skills)
• Business Analysis (Soft Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Provide first-level IT support for all end-users at the site, with additional remote support for other sites.
• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Responsible for escalating calls.
• Write concise, informative service tickets.
• Follow up on all tickets in a timely manner and pursue issues through to resolution.
• Support local and remote workstation infrastructure.
• Maintain inventory of all equipment, software and software licenses.
• Play a key role as a member of the global team that ensures all IT systems are operating efficiently and to their optimum performance.
• Investigate and troubleshoot errors and consult with the Global Operations Technology, Infrastructure Group and any other IT-relevant groups on unresolved issues.
• Implement corrective actions and confirm systems are operating properly.

Skills on Resume:

• IT Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Call Escalation (Soft Skills)
• Ticket Management (Hard Skills)
• Infrastructure Support (Hard Skills)
• Inventory Management (Hard Skills)
• System Optimization (Hard Skills)
• Cross-Team Collaboration (Soft Skills)