• Partner with business liaisons and technical teams to understand and define system goals and technical system requirements.
• Create technical specifications and processes using structured analysis and data modeling techniques (e.g., activity diagrams, entity-relationship diagrams).
• Partner with designers to build system functionality and quality attributes.
• Assist technical groups in revising logic for performance efficiency and monitoring.
• Build and leverage automation to decrease overall system deployment and support cycle time.
• Participate in system and user acceptance testing efforts.
• Build standards, processes and procedures, and guidelines for business liaisons and software developers.
• Assist business liaisons in evaluating cost-benefit and ROI analyses.
• Understand system interdependencies and collaborate with project teams accordingly.
• Provide timely project status reporting and communications.

Skills: Systems Analysis, Requirements Gathering, Data Modeling, Process Design, Automation Development, System Testing, Performance Tuning, Team Collaboration

• Follow appropriate procedures to ensure compliance with those policies.
• Periodically reviews technical documents and GDLs/SOPs to ensure compliance with the company's guidelines and policies.
• Review technical documents to ensure compliance with the company's guidelines and policies.
• Provide direct support of validation activities and other associated Quality functions.
• Develop and maintain technical documentation.
• Participate in audit and training programs in the area of responsibility.
• Participate in agency inspections, internal GMP and systems audits and training programs in the area of responsibility.
• Evaluate automated and information technology systems, suggesting strategies to optimize and ensure quality and stability through future expansion, replacement, or upgrade.
• Provide client services support as the IT representative on production/project teams, providing technical assistance in fulfilling the IT requirements for the team.
• Use technical and business knowledge to ensure the efficient operation of a variety of IT and Shopfloor systems.
• Oversee investigations of IT anomalies.

Skills: Policy Compliance, Document Review, Quality Support, Technical Documentation, Audit Participation, System Evaluation, IT Client Support, Incident Management

• Engage with business and IT support organizations to drive quick resolution to IT incidents, to investigate root cause and to prevent recurrence.
• Support the IT portfolio process by ensuring IT requirements are appropriately addressed during the creation of business cases for new demand.
• Work with IT support organizations (GTO, AMS, ITRMS, etc) to communicate and minimize the impact of IT changes on manufacturing activities.
• Manage the relationship between support organizations and the business to ensure a positive, productive experience.
• Manage IT projects in compliance with cGMPs.
• Serve as an IT representative on-site projects.
• Engage in the execution of user acceptance testing.
• Manage Go-live cutover activities and post go-live stabilization and support activities.
• Act as a catalyst to deploy IT technologies and programs.
• Coordinate change leadership interventions and activities.
• Participate in Kaizen events to aid in problem-solving and/or continuous improvement opportunities.
• Collaborate with colleagues at other companies' sites to discuss common issues and share best practices.

Skills: Incident Management, Root Cause Analysis, IT Portfolio Support, Change Management, Project Leadership, User Testing, Go-Live Support, Continuous Improvement

• Involved in participating in the design and delivery of airline-related Information Systems.
• Support with the design and development of existing and new solutions for the airline.
• Detailed understanding of the Scoot systems, solutions, and architectural landscape.
• Identify and recommend new systems and enhancements, participate in Business Process Improvement and Re-engineering initiatives.
• Research on available information systems solutions in the market and the industry's best practices.
• Work closely with Business Analysts and Developers to develop a technical solution for business initiatives.
• Collaborate with Scoot Developers or third-party partners to deliver solutions.
• Develop solutions on low-code platforms.
• Develop automation using Robotic Process Automation (RPA).
• Manage technical configurations of IT solutions.
• Source code review for quality control assurance.
• Participate in user acceptance tests, user training, and pre- and post-implementation activities.
• Provide support for information systems.

Skills: System Design, Solution Development, Business Process Improvement, Technical Research, Cross-Functional Collaboration, Low-Code Development, RPA Automation, Quality Assurance

• Responsible for incident management, change management and escalation process flow for the desktop environment, including telephony (including Contact Center Technology) and servers/network systems within support process guidelines.
• Provide technical support and assist with automating processes, using PowerShell, to all DSS-managed sites.
• Support activities in DS, branches and Head office environments, including servers, printers, moves, renovations, installs of pc’s/laptops, recyclers, cash dispensing units, mobile devices and other core technologies essential to the bank’s core infrastructure and businesses.
• Take a leadership role for all related implementation and refresh activities for specific sites, coordinating both internal and external partners.
• Develop and document process improvement/reengineering initiatives for administration, maintenance and management of environments (i.e., sharing best practices).
• Participate with other team members in establishing team performance objectives and promote the concepts of team building.
• Engage in 7/24 work arrangements to support DSS activities (including technology implementation/testing/upgrades required on off-hours or weekends).
• Responsible for providing ongoing technical support for environments while ensuring that Service Level Agreement and Operational Level Agreement targets are met or exceeded.
• Strengthen relationships with business and service partners so needs are understood and the right innovative solutions and services are delivered.

Skills: Incident Management, Change Management, Technical Support, Process Automation, Infrastructure Maintenance, Site Implementation, Process Improvement, Partner Collaboration

• Understand the project scope and apply creative technical skills to devise a solution using new or existing technologies.
• Investigate technology and solutions to meet current and future business challenges or requirements.
• Keep skills up to date and take responsibility for self-development.
• Maintain security, data integrity and confidentiality as part of solution creation and in line with GDPR practices.
• Engage and work with vendors/consultants.
• Generate high-quality documentation and ensure all solutions are handed over to operations in an effective and managed way, so there is no disruption to the firm.
• Present new solutions, procedures and mechanisms to the rest of the department and project stakeholders via appropriate media.
• Work closely with non-IT people to ensure a successful project delivery.

Skills: Solution Development, Technology Research, Continuous Learning, Data Security, Vendor Management, Documentation, Stakeholder Communication, Cross-Functional Collaboration

• Execute support provided for the leadership team.
• Follow established procedures to independently manage the ticketing system queue to provide tier 2 IT technical support for internal staff working locally and remotely in home offices.
• Support lead functions as a senior analyst, including leading and actively contributing to IT projects supporting the business.
• Serve as an escalation point for complex technical issues and liaise with various partner IT groups to identify solutions.
• Mentor other team members and address customer complaints.
• Review, test, and coordinate software updates and changes to verify correct operation and instruct users in ways to maximize the benefits of software updates and changes.
• Build, deploy and maintain standard Windows desktop images and application installation packages.
• Support user groups in planning for equipment locations and reallocations, which improve system productivity, and recommend reallocations to users when inefficiencies are identified.
• Support users in setting up new hardware systems, including workstations, printers, microcomputers, and other input or output devices.
• Support corporate IT infrastructure, including wireless backbone, physical security, and telephony.
• Be aware of the latest security threats and be able to quickly respond or recommend a course of action to IT management as threats arise.
• Create support documentation and training to support staff.
• Understand SOX compliance requirements.

Skills: IT Support, Ticket Management, Project Leadership, Technical Escalation, Mentorship, Software Testing, System Deployment, Security Awareness

• Work as part of a Delivery team, building trust and alignment with the service business team to achieve organizational, internal and external customer goals.
• Work closely with the Customer Care, Sales, Merchandising, Data Management, Marketing and eCommerce teams with regard to building better interactions, experiences and efficiencies.
• Establish understanding of School Specialty’s implementation and process flows with Salesforce, ERP, phone system and case management tools, including related dependencies with dependent integrated transactional systems.
• Mentor junior staff on process improvement, project and program management methodologies, delivery techniques, and recognizing improvement opportunities.
• Play multiple roles on the delivery team for a project, such as Scrum Master or QA.
• Facilitate requirements elicitation sessions and walkthroughs with business stakeholders and Program Management teams.
• Monitor ticket queue following the ‘intake’ process with regards to KPI standards, priority, escalation, triage and resolution.
• Work directly with software vendor support teams to prioritize and resolve software-related issues.
• Support the weekly “on call” standard process and effective monitoring.
• Support and follow the standard process/escalation process with impacted applications.
• Lead complex development and support issues, and know when to engage the right team members or leaders.
• Work closely with team members during the development process to continually test changes to ensure necessary requirements are being met.
• Document technical and business processes for support team members.
• Work closely with the enterprise architect, developer, and Program Management team to ensure alignment of plans with what is being delivered.
• Become a thought leader in current business processes and software to be a valued team member and provide insight on possible improvements.

Skills: Team Collaboration, Process Improvement, Systems Integration, Staff Mentorship, Scrum Leadership, Requirements Analysis, Issue Management, Vendor Coordination

• Provide Tier II support for primary and secondary products assigned as an expert analyst.
• Ensure servers and applications are properly maintained and patched.
• Serve as a mentor for Helpdesk Support Analysts by providing training, learning opportunities, coaching, etc.
• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Initiate technology assessment with customers to improve business processes.
• Develop and deliver presentations for the non-technical audiences for both information and training and compliance purposes.
• Encourage others to seek opportunities for different innovative approaches to addressing problems and opportunities.
• Achieve an excellent level of technical and professional skill or knowledge with systems infrastructure or information technology and keep up with emerging technology developments and trends in areas of expertise.
• Provide front-line technical support to Vertellus employees across all locations and functions.
• Present and deliver a high degree of customer service for all support inquiries and adhere to all service management principles.
• Respond to requests from clients for support in resolving hardware or software problems.
• Participate in special projects as available, including cross-functional project opportunities.

Skills: Tier II Support, System Maintenance, Staff Mentorship, Customer Relations, Technology Assessment, Presentation Skills, Innovation Leadership, Technical Expertise

• Responsible for installing software.
• Responsible for backup/restore of SQL and Oracle databases.
• Responsible for configuring/commissioning hardware supplied by the company (access control accessories).
• Responsible for troubleshooting issues.
• Monitor performance of hosted solutions on MS Azure.
• Create/update tickets on the logging system.
• Manage user access to hosted solutions.
• Determine fair market appraisals.

Skills: Software Installation, Database Management, Hardware Configuration, Issue Troubleshooting, Performance Monitoring, Ticket Management, User Access Control, Market Appraisal

• IT operations or related experience.
• General knowledge of major operating systems (Windows 7, Unix/Linux).
• General IT troubleshooting experience (Service Desk, Network, trace route, etc.).
• Experience using ServiceNow or similar service management software.
• Experience working with high-severity incidents.
• Demonstrated customer service skills.
• Demonstrated oral and written communication skills.
• Demonstrated prioritization and problem-solving.
• Must be team-oriented with excellent interpersonal skills.
• Proven ability to act with a sense of urgency while maintaining composure and professionalism during critical situations.
• Experience in Microsoft Office Suite.

Qualifications: BS in Information Technology with 3 years of Experience

• Experience with Windows Server, with a strong understanding of Active Directory, File Shares/Permissions, DFS, DHCP, DNS, and Kerberos.
• Experience administering event and system management systems.
• Able to implement and support multi-tiered applications.
• Able to work in an environment with SAAS, PAAS and IAAS resources.
• Experience VMware vCenter, including creating VMs and updating VM Tools.
• Able to load balancers such as NetScaler.
• SQL database management tools, including the ability to create, test and run SQL scripts in SQL Server Management Studio.
• Experience data replication methodologies.
• Ability to think strategically, understand problems, collect data, establish facts and draw valid conclusions.
• Ability to manage priorities, meet deadlines, and participate in collaborative efforts with other team members in the department and across the firm.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Windows OS and corresponding technologies, Mac experience.
• Knowledge of  SCCM and Splunk.
• Experience with IT Service Management processes.
• Ability to analyze raw performance data to create trends and extrapolate future performance and capacity requirements.
• Able to commit to working as part of a team and offering feedback to facilitate positive outcomes.
• Demonstrated knowledge and experience with ITSM processes.
• Experience performing and coordinating multiple competing tasks and handling urgent demands.
• Experience with project management tools and time management skills.
• Knowledge of web server technologies, including IIS, Apache.
• Experience with PowerShell to automate tasks and troubleshoot issues.
• Ability to participate in the on-call rotation for after-hours and weekend support for major incidents or escalated problems.

Qualifications: BS in Software Engineering with 6 years of Experience

• Experience Microsoft SQL Server 2016 and beyond.
• Relational database experience, including Microsoft SQL Server.
• Knowledge of stored procedures, T-SQL, temp tables, transactions, and database performance tuning.
• Experience with Microsoft Enterprise BI (SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Microsoft Power BI).
• Knowledge of data warehouse concepts and design patterns, including star schema and snowflake database design, ETL processing.
• Able to build enterprise reports and deliver, Microsoft Power BI.
• Knowledge of data analytics.
• Knowledge of BI tools and decision support concepts.
• Excellent verbal and written communication skills.
• Must have intermediate-level proficiency with Microsoft Office.
• Understanding of systems development and project delivery life cycles.
• Understanding of budgeting and financial management processes.
• Experience with Microsoft Visio and Project.
• Knowledge of Sarbanes-Oxley requirements, SOC2.

Qualifications: BS in Computer Science with 5 years of Experience

• Experience in Software Development, Information Technology, or a related area.
• Able to familiarize with a formal project methodology or Software Development Lifecycle (SDLC) (Waterfall, Agile, etc.).
• Experience working with applicable programming languages, operating systems, and software.
• Understanding of object-oriented programming and software development.
• Experience in information system implementation or change efforts.
• Experience working with software design principles.
• Ability to develop based on the provided functional specifications.
• Must have computer analytic and problem-solving skills.
• Excellent organizational skills and ability to communicate with internal/external entities.
• Experience and proficiency with various web-based software applications, including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.

Qualifications: BA in Business Information Systems with 3 years of Experience

• Must have a technical understanding of virtual environments.
• Excellent knowledge of network resources/equipment and how they operate.
• Clear interpersonal skills and understanding of how to build/maintain good relationships will all levels of the organization.
• Working knowledge of operating systems, Linux, and Windows.
• Strong reporting and documentation skills.
• Able to report on system health, document standard work processes.
• Able to establish own priorities, yet adaptable to changing roles and changing priorities.
• Able to contribute as a team player.

Qualifications: BA in Management Information Systems with 4 years of Experience

• Able to strive for timely resolution of issues.
• Ability to work with all types of users in all types of situations.
• Able to endeavor to learn applicable technology in order to better support the end users.
• Excellent collaboration and communication skills.
• Self-motivated and independent with very little supervision.
• Knowledge of Jira or similar customer service support software.
• Knowledge of Windows and MAC operating systems.
• Knowledge of enterprise networking concepts.
• Experience in the Zabbix Monitoring tool.

Qualifications: BS in Network Engineering with 3 years of Experience

• Experience in customer and service support.
• Skill in customer service principles and practice.
• Proficient in relevant computer systems, applications and technology.
• Specific knowledge and experience with the following systems and applications.
• Must have “hands-on” administration experience in Customer Service support.
• Experience in monitoring systems and resolving issues (Linux/Windows).
• Driven to achieve project and task success for on-time delivery, meeting objectives.
• Highly collaborative and possesses interpersonal skills to effectively interact with a wide range of individuals, from Sr. Managers, Business users, and other IT professionals.
• Must have determined to set the bar for excellence in quality in delivery and planning.
• Able to ensure technology delivered is well planned for Operational sustainability and reliability.

Qualifications: BS in Data Analytics with 5 years of Experience

• Ability to work well in a team environment and excellent verbal and written communication skills.
• Excellent troubleshooting skills and technical proficiency across Windows platforms, including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies.
• Must have excellent organization skills.
• Capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision and supporting skills.
• Experience conducting technical training.
• Experience in a Consultant/Client Support position.
• Must have an IT background supporting a broad range of applications/systems.
• Experience or basic knowledge in Continuous Delivery and DevOps processes.
• Understanding of agile delivery methodologies (e.g., Scrum, SAFe).
• Strong technical background in applications, interfaces and integration platforms.
• Understanding of process mapping and process improvement methods.
• Strong understanding of automotive sales processes in Australia and/or New Zealand.

Qualifications: BA in Computer Information Systems with 7 years of Experience

• Able to act as a technical analyst within a given area, working closely with business partners on converting their needs into IT language.
• Able to drive the analysis of the new demand, incoming issues and follow up on their resolution.
• Able to discuss with development teams (both internal/external) regarding scoping the work and turning the business requirements into IT language.
• Able to cooperate with other team members, build a consistent interface between business and IT from the support/issue resolution channels' point of view.
• Able to act as an interface and ensure cooperation with other parts of the organization (support, verification, etc.).
• Able to gather the input for the documentation and maintain a consistent set of the SDLC deliverables.
• Able to drive the results and formally/informally motivate/influence other members of the team.
• Able to provide release/SDLC management.
• Experience, including, but not limited to, in-depth, hands-on expertise with large and sophisticated systems.
• Strong analysis, organization, communication, interpersonal, customer service, problem-solving and project management skills.
• Experience with hospitality customer technologies.

Qualifications: BS in Systems Engineering with 6 years of Experience