IT SYSTEMS ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Nov 13, 2025 - The Information Technology (IT) Systems Engineer manages enterprise systems with expertise in Commvault backups, SCCM, Active Directory, and O365 tools like Outlook and Teams. This role demands strong troubleshooting skills across hardware, virtual environments, scripting, and networking. The engineer also communicates effectively, prioritizes tasks, and works independently in a fast-paced environment.
Essential Hard and Soft Skills for a Standout IT Systems Engineer Resume
- Network Troubleshooting
- System Administration
- Server Management
- Cloud Management
- Security Compliance
- Backup Management
- Technical Documentation
- Automation Scripting
- System Monitoring
- Active Directory
- Project Management
- Problem Solving
- Team Collaboration
- Customer Service
- Task Prioritization
- Communication Skills
- Process Improvement
- Stakeholder Coordination
- Adaptability Skills
- Team Leadership

Summary of IT Systems Engineer Knowledge and Qualifications on Resume
1. BS in Computer Science with 8 years of Experience
- Industry certifications, including CompTIA Server+, Cisco Certified Network Administrator (CCNA), VMware Certified, Apple Certified Technical Coordinator (ACTC)
- Experience in network administration
- Experience in desktop administration
- Operating systems experience (Windows, Mac, Unix, and/or Linux)
- Experience in Exchange Active Directory
- Experience in virtualization (VMwareHyper-V)
- Successful experience designing, installing, and supporting networks in multiple environments for multiple clients.
- Advanced knowledge of Microsoft Office applications.
- Network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues.
- Strong proficiency in configuring, deploying, and troubleshooting all of the networking services, including HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching, Firewalls, with vendors such as HP, Dell, Cisco, and Fortinet.
- Strong customer interface and relationship-building skills
- Excellent verbal and written communication skills.
- Successful at working individually and as part of a team culture.
- Proven dedication to enabling continuous operations.
- Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
- Ability to train and mentor more junior-level engineers and act as a point of escalation.
2. BS in Information Technology with 7 years of Experience
- Microsoft Certified Solutions Expert (MCSE)
- VMware Certified Professional 6, Data Center Virtualization
- Microsoft and Cisco certifications
- Experience in broadcast television
- Experience with AV switching, video encoding/decoding, and file transcoding
- Experience with remote desktop applications and VPN
- Knowledge and experience with Adobe editing systems
- Strong Information Technology background and networking skills
- Fluency in English, strong communication skills, both verbal and written
- Strong interpersonal and organizational skills
- Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously
- Ability to work extended hours
3. BS in Cybersecurity with 12 years of Experience
- Experience managing a large network server environment and desktop operations
- Experience in designing and building network infrastructure
- Experience Customer phone support and help desk
- Experience in Planning, coordinating, and performing major system upgrades
- Experience End-to-end workspace solutions
- Experience with Next Gen firewalls, such as Palo Alto
- Prior network management experience with an emphasis on SD-WAN technologies.
- Demonstrated knowledge of converged virtual environments, such as VxRail
- Strong knowledge of BGP, OSPF, DNS, DHCP, SIP, and other networking and communications protocols.
- Experience with cloud providers and services.
- Experience with remote access technologies such as Citrix, VPN, and Remote Desktop.
- Strong knowledge of routers, switches, and firewalls, and an in-depth understanding of the roles each plays in the environment.
- Strong knowledge of Microsoft technologies, such as Office 365 and Active Directory.
- Excellent organizational skills.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and handle multiple tasks.
- Ability to work in a fast-paced and dynamic environment.
- Ability to communicate effectively with vendors and end-users.
4. BS in Computer Engineering with 10 years of Experience
- Systems Engineer experience across Linux and Windows infrastructure
- Experience in AWS administration and deployment
- Experience with network, storage, server, and application technologies
- Experience with enterprise analytics and monitoring solutions
- Understanding of Datacentre Operations and Card Brand Services
- Proven understanding of automation concepts, tools, and scripting languages (Jenkins, Ansible, Terraform, Python, PowerShell, Bash, etc.)
- Proficient communication skills with an ability to reach both technical and non-technical partners, while making sophisticated things simpler, not the other way around.
- Aptitude for building systems using the latest, scalable, resilient, cloud native architectures (Containers, Serverless, etc).
- Self-motivated, able to deliver consistent results through problem-solving
- Autonomous, able to handle numerous projects simultaneously with minimal mentorship
5. BS in Information Systems with 7 years of Experience
- Support experience with applications written in .NET and JAVA.
- Hands-on experience in a Windows server environment
- Experience with reviewing event logs
- Experience with Point-of-Sales or Electronic Funds Transfer applications
- Experience with formatting database queries on SQL Server.
- Knowledge of .NET and JAVA technology.
- Knowledge of Citrix and Linux
- Knowledge of Microsoft IIS.
- Extensive knowledge of SQL queries.
- Knowledge of SQL Server.
- Be able to simplify complex scenarios.
- Be able to work in a team environment.
- Be able to deliver technical messages effectively to technical and non-technical audiences.
- Be able to work independently and effectively in a fast-paced environment.
- Be able to meet deadlines.
- Must be able to comply with standard processes.
- Flexible in working extended hours on occasion
6. BS in Network Engineering with 8 years of Experience
- Certification or previous experience with ITIL practices
- Experience in building and managing identity and access management tools and integrating them with critical SaaS tools, including Slack, Zoom, Okta, Jira, etc.
- Hands-on enterprise experience and expertise with Google Workspace and Okta management.
- Experience working with identity access management technologies and platforms (SAML, OIDC, LDAP, Okta, Active Directory, etc.).
- Experience working with modern MDM tools (JAMF, Meraki EMM).
- Scripting experience using Bash, Python, and equivalent tools.
- Experience consuming REST APIs for SaaS automation.
- Experience working within security compliance frameworks (SOC 2, PCI).
- Prior IT/helpdesk/customer service experience
- Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, wired and wireless networks, Meraki, Palo Alto Networks, Cisco).
- Familiarity with macOS, Windows, Linux, iOS, and Android devices.
7. BS in Software Engineering with 6 years of Experience
- Comvault backup experience.
- Experience with Microsoft SCCM and Active Directory.
- Experience Supporting O365, including Outlook and MS Teams.
- Experience in investigating and resolving help desk service requests and use of help desk software.
- IT knowledge of computers, laptops, tablets, servers, and virtual machine environments.
- Knowledge of networks (i.e., TCP/IP, Packet Capture Software).
- Knowledge of VMware and Microsoft Server environment.
- Understanding of VLAN concepts and configuration.
- Understand the concept of PowerShell commands
- Familiarity with Wireless technologies (Aruba, Aerohive, and Cisco)
- Familiarity with traffic capture techniques and software.
- Understanding of DHCP, VLANs, and SSH protocols.
- Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
- Strong organizational skills to handle numerous details, deadlines, and requests.
- Ability to adapt to and work effectively and independently in a fast-paced, multitasking environment.
- Must be able to evaluate and prioritize tasks for efficiency and completeness.
8. BS in Information Science with 10 years of Experience
- Professional certifications (e.g. MCSA, MCSE, VCA6/VCP6, LPIC, Security+,Network+)
- Experience working with RF, system design, networking, configuration, and system programming
- Practical hands-on field experience in RF/LMR system design, staging, configuration, and implementation of complex radio systems.
- Experience with virtualization platforms
- Experience with server administration
- Experience with Windows operating systems
- Experience with Red Hat Enterprise Linux or other Linux operating systems
- Experience with networking and cyber technologies
- Excellent trouble-shooting, communication, and customer service skills
- Demonstrated ability to proactively resolve problems
- Demonstrated ability to manage multiple concurrent project tasks and prioritize them appropriately
- Ability to communicate issues in a less technical sense to management and business
- Demonstrate leadership skills, which include customer focus, change management, teamwork, diversity, and integrity
- Self-motivated team player, able to set priorities and meet deadlines
9. BS in Systems Engineering with 9 years of Experience
- Okta Certified Professional
- CCNA or Other Field-specific certifications
- Previous work with Identity and Access Management platforms (i.e., Okta, OneLogin, etc.)
- Experience automating SaaS data and administration workflows (Zapier, etc.)
- Mixed-environment experience, securing and managing both Mac and PC
- Applied knowledge of Kubernetes and Terraform
- Demonstrated experience with API scripting, including REST, JSON, HTTP
- Knowledge of both Bash and Python
- Strong dedication to creating an amazing employee service experience
- Growth-minded, geared toward delivering long-term solutions to technical problems
- Excellent written and verbal communication skills
- Collaborative, team-oriented, and a dedicated mentor
- Ability to juggle multiple projects/initiatives simultaneously
- Ability to work a flexible schedule
10. BS in Telecommunications Engineering with 6 years of Experience
- Certifications in Microsoft O365 fundamentals
- Experience in system engineering and IT support.
- Experience with desktop and server operating systems, including MS Windows.
- Extensive application support experience with Microsoft Office, Outlook.
- Experience with desktop and server operating systems, including Windows and macOS.
- Exceptional server virtualization skills and knowledge.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Knowledge of basic computer hardware, including HP and Microsoft.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Excellent English communication skills
- Ability to conduct research into a wide range of computing issues.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven analytical and problem-solving abilities.
11. BS in Cloud Computing with 8 years of Experience
- Professional certification (e.g., MCSE, MCSA, MCITP, MCTS, CNE)
- Experience with FortiGate Firewalls
- Experience with Microsoft Windows Server 2012R2, 2016, and 2019
- Experience with Office 365 and Exchange
- Experience with MS deployment tools (WDS, SCCM)
- Practical Networking experience (LAN, WAN, VLAN)
- Experience with scripting languages and/or PowerShell
- Experience in using VMware to maintain and manage virtual environments
- Experience with virtual server infrastructures
- Experience with backup solutions
- Experience with Windows Server/desktop OS platforms
- Good standard of education in the relevant discipline
- High level of skill in fault diagnosis and problem-solving
- Ability to learn new technologies and methods
- Ability to work under pressure and to tight deadlines
12. BS in Computer Information Systems with 7 years of Experience
- Experience in a scripting language, enough that make API calls and make updates based on the contents of a CSV file
- Experience with packaging software for remote deployments
- Experience with IT asset management
- Windows Terminal Server experience
- Experience in building and configuring Laptops and desktops
- Experience with VPN and remote access support
- Experience with Active Directory
- Experience managing Office 365 environment and diagnosing email issues, and making changes to things like SPF records, whitelisting, and blacklisting
- Familiarity with Dropbox, Slack, OKTA SSO, Zoom, and RingCentral conference rooms
- Proficient in Excel, Word, Outlook, and PowerPoint
- Fluent in written and verbal English
- Ability to multitask and prioritize assigned work according to business needs and priorities
- Ability to work well independently and in a global team environment
- Ability to communicate with business domain stakeholders and technical staff alike
13. BS in Electrical Engineering with 8 years of Experience
- Experience providing high-level technical support remotely to customers of managed services and/or Cloud-based solutions with a wide range of SaaS tools and technologies
- Experience in System administration, supporting multiple platforms (MS and Apple) and applications
- Hands-on involvement, proving detailed knowledge and experience, with web technologies and accounts configuration, including Admin-level configuration of tools
- Experience in troubleshooting platforms, systems, and SaaS application environments
- Experience in Cloud platform support (Google, AWS, or other)
- Experience in Amazon Seller Central Administration and Account Management
- Experience with Atlassian products (JIRA, Trello)
- Experience at an ecommerce company
- Understanding of support tools used by Managed Service Providers, techniques, and how technology is used to provide IT services
- Strong analytical skills and the ability to perform root cause analysis
- Ability to work well with global carriers and vendors to support
14. BS in Data Science with 10 years of Experience
- Experience in building and managing Active Directory
- Experience in managing user accounts and security groups in Active Directory
- Experience managing SSO, MFA, and Employee lifecycle management
- Experience configuring and supporting Microsoft Windows and macOS 10.+
- Experience with Mac management using Jamf and Windows with Intune
- Experience in configuring and troubleshooting collaboration and productivity software, including G Suite and Office 365
- Experience managing IT in a FedRAMP environment
- Experience working with NIST controls
- Experience in managing Linux and VMware
- Advanced troubleshooting skills in the Infrastructure devices and applications areas
- Working knowledge of AWS cloud services
- Strong understanding of ITIL and change management
- Advanced knowledge of and configuring Active Directory Group Policies
- Strong desire to learn and implement new technologies
- Excellent written and verbal communication skills
- Advanced skills in scripting/programming in PowerShell
- Ability to write detailed documentation based on regulatory requirements
- Ability to multitask and manage priorities
- Be able to interact with senior leadership and provide executive support
15. BS in Computer Networking with 9 years of Experience
- Experience as a systems administrator or network administrator role, or combined relevant experience and education
- Experience scripting or programming in a language like Python or Ruby
- Experience working on compliance programs
- Experience working with GCP, AWS, or Azure platforms
- Deep networking experience (Meraki, Cisco, Palo Alto, for example)
- Experience with SAML configuration
- Experience with G Suite
- Deep knowledge of security technologies and concepts
- Deep knowledge of Linux, macOS, and Windows
- Proven track record of customer support in remote scenarios
- Skilled in endpoint and server management strategies, deployment, and maintenance
- Effective at communicating with groups and working with cross-functional teams
- Ability to follow security news and events that affect the industry
16. BS in Mechatronics Engineering with 11 years of Experience
- ITIL Foundation or higher certification
- JAMF 300 or 400 certification
- Experience integrating services such as G Suite, Slack, Okta, JAMF, and other standard IT services via their APIs
- Experience with scripting and automation tools, including Bash, Python, and Ruby
- Experience with software development lifecycle
- Experience managing cloud infrastructure such as AWS, Azure, and Google Cloud
- Strong understanding of networking (familiar with the OSI model)
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Working knowledge of virtualization, AWS, VMWare, or equivalent
- Comfortable using tools such as JIRA, Git, and GAM
- Self-starter, ability to multitask, prioritize issues based on severity, and work independently
- Ability to communicate clearly both verbally and in writing
17. BS in Internet of Things with 8 years of Experience
- Hands-on experience in IT system/application support (SAP supply chain models, Logistics system)
- Working experience in an international logistics company with in-depth knowledge of warehouse automation, WMS, etc.
- Experience in Scrum mgmt process and knowledge of Agile DevOps methodology
- Knowledge of Operating Systems, SQL, REST API, Java, Visual Basic, and SAP ECC
- Broad knowledge of network, security, server (Virtual), and data storage
- Basic knowledge of supply chain and logistics applications
- Knowledge of supply chain models manufacturing industry
- Strong operational analytic skills (problem-solving, troubleshooting, and diagnosing skills)
- Proficient in using IT tools (Confluence, JIRA, Insomnia, Oracle SQL Developer, Splunk, RDP)
- Ability to work in a global matrixed environment
- Fluent in both Chinese and English
- Self-motivated and able to communicate effectively
- Willingness to work outside of normal business hours
18. BS in Applied Information Technology with 10 years of Experience
- MCSA certification, MCSE, including Core Infrastructure certification.
- Strong experience with Active Directory, Windows Server 2012+, and Office 365 Administration.
- Prior information technology and systems experience in a manufacturing environment.
- Solid experience in the administration and performance tuning of Cisco-based network and SDWAN environments (OSI network layers, TCP/IP).
- Experience with network diagnostic, monitoring, and analysis tools (e.g, SolarWinds network tools)
- Working experience in installing, configuring, and troubleshooting Microsoft OS, VMWare, and NetApp environments.
- Strong interpersonal and leadership skills exemplified in teamwork, understanding of business and customer requirements, and good communication.
- Excellent communication skills, with the ability to effectively communicate with management and manufacturing personnel
- Strong analytical and troubleshooting skills
- Ability to work in both a team environment and exhibit a high level of individual initiative.
- Ability to learn new technology and provide creative solutions to business needs.
- Must enjoy and be effective working in an environment that requires the ability to multitask, adapt to change, and produce timely deliverables at high-quality standards.
- Willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risks, to stimulate the market and sell new ideas within the organization.
19. BS in Artificial Intelligence with 8 years of Experience
- Experience with configuring and verifying enterprise best practices
- Experience with VMware/virtual server experience and working knowledge of vSphere console, VMotion, and VMware management
- Experience with Wireshark and other troubleshooting tools
- Experience with data center power and infrastructure wiring (copper, fiber)
- Experience with client applications, including MS Office, MS Visio, Adobe Acrobat, network management tools (Solarwinds), remote access programs (Putty, SecureCRT), etc.
- Familiar with the installation, operation, repair, and troubleshooting of Microsoft Windows OS, including LAN TCP/IP knowledge related to problem research.
- Knowledge of Microsoft server products and applications, Active Directory, Group Policy, LDAP, ADFS, DNS, DHCP, RDS
- Strong communication and documentation skills
- Team player with good communication skills
- Ability to analyze and solve problems for Microsoft Windows/Office 365/PC.
20. BS in Web Development with 15 years of Experience
- ITIL v3 or v4 foundation certification
- Experience in operations of virtualization layer, hardware, operating systems, and/or monitoring
- Experience of working across different cultures
- Leadership and management experience
- Senior-level experience with Ansible, Kubernetes, RH Satellite, Shell, and Python scripting
- Senior-level experience with RHEL OS, vSphere (VMware), Storage, SSL certificate management, etc
- Understanding of databases
- Knowledge in virtualization (VMware)
- Knowledge in operating systems (RHEL Linux and Windows)
- Knowledge of hardware configuration and installation
- Knowledge of complex software/infrastructure solutions
- Knowledge of relevant market technologies in secure environments
- Knowledge of ITIL processes and Service Management
- In-depth understanding of complex software/infrastructure solutions
- Strong Data Center and Azure workflow and process knowledge
- Ability to work under pressure
- Ability to adapt to changes
- Ability to follow given processes, procedures, and work instructions
- Strong verbal, written communications, and listening skills
- Fluent in written and spoken English
21. BS in Health Informatics with 8 years of Experience
- Experience with networks (LAN, WAN), network devices (routers, switches, firewalls, wireless access points, VPNs...)
- Experience managing AD, GPO, DNS, and DHCP
- Experience with Azure cloud services
- Experience with Kaseya VSA
- Experience with Jira/Confluence
- Experience with Barracuda
- Experience with Sonicwall, Cisco Meraki
- Knowledge of computer systems and networking software, hardware, applications, and networking protocols
- Working knowledge of VMware vSphere
- Previous working experience in Windows/Linux OS
- Global enterprise working environment experience
- Excellent knowledge of written and spoken English
22. BS in Software Development with 10 years of Experience
- Experience managing/deploying Microsoft Exchange, Windows servers, and Active Directory
- Experience in architecting messaging environments (design, implementation, and administration)
- Disaster Recovery experience with Exchange 2013
- Administering experience and supporting other network-related products, such as AD, networking, and related technical infrastructure
- Experience with Microsoft Windows Servers 2012 and later, Microsoft Exchange 2013 and later
- Administrating experience and support VMWARE and VEEAM
- Experience with storage systems
- Knowledge of Change Management and Incident Management procedures
- Fluent in English (spoken and written) and work in an international/multi-cultural environment
- Excellent communication and problem-solving skills
23. BS in Systems and Network Administration with 12 years of Experience
- Prior experience programming flight and/or ground station software for space-based systems
- Prior experience with cyber security attack detection and/or exploit development
- Experience and interest in fundamental networking implementations and concepts, including basic LAN and WAN networking skills
- Experience with virtualization and containerization technologies
- Experience with Agile software development and DevOps tools and pipelines (e.g, Atlassian suite)
- Familiar with satellite and ground station simulation software (e.g, COSMOS and OpenSatKit)
- Firm knowledge of small satellite design, including typical hardware and software components
- Familiar with cybersecurity concerns and defensive technologies
- Proficient in one or more programming languages, such as Python and C++
24. BS in Robotics Engineering with 9 years of Experience
- Experience working with cloud provider ecosystems for at least one of the major cloud service providers (Amazon AWS, Microsoft Azure, Google Cloud Platform)
- Experience with Infrastructure as code, such as Terraform provisioning and Revision Control Systems (e.g., Mercurial, Piper, Git, etc.)
- Experience working with Docker, containers, and Kubernetes
- Experience in trended network data analysis using network monitoring systems
- Experience creating long-term build plans of record and capacity augment/migration projects
- Experience or knowledge using cloud services such as AWS, Azure, or GCP
- Knowledge of Windows systems (2012R2+) and Linux operating systems
- Strong written and verbal communication skills
- Strong problem-solving skills
- Willingness to work in a dynamic environment
25. BS in Computer and Information Technology with 8 years of Experience
- Experience with M365/Windows/Azure or other Microsoft Products
- Experience with any scripting languages.
- Experience with MSSQL
- System Center Orchestrator Experience.
- C/C++/C# and or .NET Experience
- Experience on the MS Windows platform, Exchange, Active Directory, SQL, IIS, and VMware systems
- Good knowledge of troubleshooting computer software and hardware issues
- Familiarity with ITILv4 concepts and ideas, including Change Management and Incident Management.
- Excellent verbal and written communication skills
- Ability to work well within a team and independently on projects.
26. BS in Digital Forensics with 12 years of Experience
- ITIL V.3 Best Practices with certification
- Experience prolonged sitting, standing, bending, stooping, and stretching.
- Experience with virtualized IT systems, scripting, and server hardware
- Experience in implementing interfaces for 3rd party applications in a clinical setting
- Work experience in a cGMP/highly regulated environment, including understanding of Change Control, Computer Systems Validation, and 21CFR/Part 11 compliance.
- Knowledge of the Software Development Life Cycle (SDLC) for regulated life sciences industries.
- Broad knowledge of laboratory and quality processes.
- Proficiency in writing Oracle/Microsoft SQL Queries
- Proficiency in creating custom reports using Crystal Reports or similar documentation tools
- Strong technical documentation skills
- Good team player with strong analytical, communication, and troubleshooting skills.
27. BS in Engineering Technology with 7 years of Experience
- Experience working in a business or education IT support role
- Hands-on scripting and system integration experience
- Experienced in PC/desktop support and LAN/WAN network
- Understanding of information security management and security compliance (industry standards on ISO27001)
- Knowledge of Apple deployment mechanisms, Puppet, JIRA, deploying systems in AWS, and Microsoft Endpoint Management
- Knowledge of ITIL or similar methodologies
- Knowledge of Personal Data regulation
- Excellent problem problem-solving skills
- Strong query skills using SQL and proficiency in Python
- Good written and verbal communication skills
- Be able to work on a shift duty, including weekends/public holidays
28. BS in Information Assurance with 9 years of Experience
- Experience with Windows 2012/2016/2019 Server and Services, such as Active Directory, DNS, DHCP, etc., to include the build, maintenance, and troubleshooting, as well as addressing service requests, routine server maintenance (firmware, failures, hardening, etc.), and server consolidation
- Experience with VMWare, Office 365, Active Directory Federation Services (ADFS), SharePoint, System Center Configuration Manager (SCCM), and enterprise backup solutions.
- Experience working in teams using Agile Framework.
- Ability to manage multiple projects simultaneously and communicate effectively both verbally and in writing.
- Ability to think critically, work independently, and solve problems.
- Familiarity with PowerShell Scripting (Power CLI, O365, Active Directory, SharePoint).
- Familiarity with cloud-based service providers (AWS, Azure, etc.) and enterprise monitoring tools.
- Excellent communication skills and experience in effectively communicating with technical and non-technical audiences
- Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex network challenges
29. BS in Cloud and Systems Administration with 5 years of Experience
- Helpdesk experience and supervising tickets via ZenDesk, JIRA, or other enterprise ticketing systems
- Asset Management of IT equipment experience
- Experience in the administration of SaaS applications
- Industry certifications and virtualization knowledge
- Basic networking and hardware knowledge
- Superb communication skills and a flexible professional attitude
- Strong fundamental working knowledge of networking, security, hardware, and software
- Strong troubleshooting and critical thinking skills
- Ability to operate in high-pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible
- Energetic, resourceful, and a hands-on individual
30. BS in Technology and Information Management with 8 years of Experience
- Experience with any NoSQL key-value database technology and/or Hadoop ecosystem
- Programming/scripting experience, like Python, Bash, Go, etc.
- Hands-on experience in configuration management tools like Puppet, Ansible, etc.
- Experience with any of the monitoring tools, like Prometheus, Zabbix, Grafana, etc.
- Knowledge of data stream-processing and message-broker technologies, like Kafka and RabbitMQ
- Knowledge of ONgDB and Postgres
- Knowledge of the version-control system GIT
- Demonstrate high integrity, energy, optimism, and motivation
- Excellent communication skills (verbal and written) for both technical and non-technical audiences.
- Demonstrated interpersonal skills within a technical environment.
- Positive, can-do work ethic, with an ability to challenge the current status quo, and wanting to go the extra mile to deliver a meaningful difference.
31. BS in Networking and Security with 9 years of Experience
- Well-rounded agnostic IT experience
- Experience with Applications like GSuite, Office 365, Box, JumpCloud, Zoom, Microsoft OS, Mac OS, AWS, Salesforce, SAML, SSO ( JIT/SCIM), DNS Management, etc
- Experience with an enterprise MDM solution, either Mac-based or Windows OS
- Demonstrated experience managing a fleet of laptops and related peripherals
- Demonstrated experience managing a large user base of 1000+ employees
- Experience with printers, conference rooms, phones, and Zoom Rooms
- Strong understanding and implementation of data security programs that are PCI and industry compliant
- Strong problem-solving skills, with the ability to work independently and cope with pressure
- Must be adaptable, self-motivated, solution-oriented oriented and eager to learn new technology