• Accomplishes information technology and organization mission by completing related tasks.
• Define and maintain reporting on systems and network operational status by gathering, prioritizing information, and managing tasks and projects.
• Maximize and improve systems and network performance by monitoring, troubleshooting problems and outages, scheduling upgrades, and collaborating with architects on opportunities for improvement.
• Secures systems and networks by establishing and enforcing policies, defining and controlling access, and maintaining audit logs for annual audits.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, and charts.
• Updates job knowledge by participating in educational opportunities
• Reads professional publications, maintains personal networks, and participates in professional organizations.
• Protects operations by keeping information confidential.
• Document all processes and procedures to meet NIST 800-171 requirements.

Skills: System Monitoring, Network Security, Troubleshooting Expertise, Policy Enforcement, Documentation Skills, Project Management, Process Compliance, Technical Communication

• Lead and take responsibility for new IT projects, proactively researching, recommending, specifying, and implementing critical IT servers, systems, virtual machine platforms, multi-tier and hyper converged infrastructure, and TCP/IP network.
• Provide daily system administration of existing, critical IT servers, systems, virtual machine platforms, multi-tier and hyper converged infrastructure, and TCP/IP networks.
• Perform capacity planning, monitor license compliance, monitor system and infrastructure performance, and fine-tune, manage system patching and upgrades.
• Work closely with internal and external customers, system vendors, and other departments to ensure IT is providing necessary systems and infrastructure at the highest level possible.
• Manage critical backup software and high availability systems, ensure that required backups are being performed as scheduled, and periodically check the integrity of backups to ensure they’re usable.
• Write custom scripts or procedures to automate processes and increase the efficiency of overall IT operations.
• Stay abreast of the latest IT system, server, and infrastructure technologies, and assist with determining strategic technological direction for the department.
• Possess general knowledge of the Ethernet, fiber, carrier, and ISP business.

Skills: IT Project Leadership, Systems Administration, Capacity Planning, Infrastructure Management, Backup Management, Process Automation, Technology Research, Network Operations

• Assist in the development of a Virtualised IT System Architecture
• Management and interpretation of customer requirements to aid with the production of the initial system design and specification.
• Liaison with the team’s specialist hardware and computing engineers to assist them in the correct production of sub-system specifications.
• Integration of the sub-system components in accordance with system design.
• Production of system integration test procedures to fully test the system whilst showing compliance with the original design requirements.
• Adherence to relevant Air and departmental design standards and processes.
• Support internal and customer design reviews, including formal Engineering Lifecycle Design Reviews.
• Support system commissioning at customer premises.
• Complete computing system configuration activities, including documentation and release. 

Skills: System Architecture, Requirements Analysis, Technical Liaison, System Integration, Test Development, Design Compliance, Design Review, System Commissioning

• Work on projects and perform administration on new and existing IT infrastructure
• Project manage and implement key initiatives
• Support the global IT infrastructure, both on-premises and in the cloud
• Diagnose, troubleshoot, and fix IT systems, software, hardware, and networking issues
• Support end-users seeking technical assistance
• Implement and maintain cloud services and infrastructure (cloud migration experience)
• Work closely with the Information Security team to implement strong security throughout the organization
• Create, improve, and maintain processes (existing and new)
• Automate common tasks and processes (knowledge of scripting)

Skills: IT Infrastructure, Project Management, Cloud Administration, Technical Support, Troubleshooting Skills, Security Implementation, Process Improvement, Scripting Automation

• Perform provisioning and de-provisioning of user accounts and devices
• Research to understand, explain, and resolve technology issues
• Identify and suggest possible improvements to the procedures and documentation.
• Collaborate and work on IT-related tickets and requests
• Manage IT vendor relationships
• Ensure response times are quick and effective to appropriately resolve issues and requests
• Install and configure software and operating systems, and update these systems
• Share knowledge with peers and mentor junior staff
• Receive, configure, and ship equipment

Skills: User Provisioning, Technical Research, Process Improvement, Ticket Management, Vendor Relations, Software Configuration, Knowledge Sharing, Equipment Management

• Provide Linux support to Operations and Sustainment (O&S) support for a critical mission
• Work with a variety of hardware/systems, admin/network, and infrastructure-based project engineering tasks
• Cross-program coordination to configure and maintain operations systems
• Deliver excellent communication skills in scrums to resolve issues quickly
• Provide technical services on Red Hat Linux and Windows servers on operating systems, software, and their associated storage
• Perform a variety of activities in information systems design support, development, and analysis, encompassing one or more of the technical expertise, computer network defense, programming, computer application analysis, software development, systems integration, and related disciplines
• Participate in all phases of the installation, integration, and maintenance of software and hardware component changes to large, complex information systems
• Distribute application software to workstations and assist users with issues with all workstation-installed software

Skills: Linux Administration, System Engineering, Cross-Program Coordination, Communication Skills, Server Management, Systems Integration, Software Deployment, User Support

• Design and improve scalable on-prem and cloud-based environments and services
• Implement, improve, maintain, and support on-prem and cloud infrastructure for the global operations
• Management of Windows OS and services
• Management of backup and restore operations and policies
• Manage Disaster Recovery (DR) operations and procedures
• Monitor and maintain Datacenter equipment (Licenses, maintenance and support contracts, warranties, alarms)
• Assist internal and external audit operations
• Closing security findings and vulnerabilities
• Follow up and update the knowledge base documentation
• Investigate, update, and maintain datacenter standards and guidelines

Skills: Cloud Infrastructure, Systems Management, Windows Administration, Backup Operations, Disaster Recovery, Datacenter Monitoring, Security Compliance, Documentation Management

• Spearheading the evolution of the bank's Campus and Datacentre infrastructure to guarantee the stability and high quality of service provided to clients, employees, and external partners
• Actively supporting ongoing IT projects in cooperation with other IT, development, and business teams
• Troubleshooting complex system issues
• Proposing improvements for easier management and higher effectiveness of system operations
• Actively managing the overall system inventory and infrastructure capacity
• Defining and implementing new system-related standards
• Supporting the preparation and implementation of complex infrastructure changes
• Acting as a technical interface with IT vendors

Skills: Infrastructure Management, System Optimization, Project Support, Issue Troubleshooting, Capacity Planning, Standards Implementation, Change Management, Vendor Coordination

• Serve as primary system administrator and ‘trusted advisor’ for environment management, approximately.
• Provide end-user support and troubleshooting for issues.
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, profile and permission updates, and other operational routine tasks.
• Design and configure declarative solutions, including custom objects and fields, workflows, approval processes, process builders, and flows.
• Complete regular internal system audits and prepare for upgrades. 
• Manage Sandbox environments to ensure data integrity.
• Manage Salesforce.com data integrations with other DIRTT Enterprise applications.
• Coordinate the evaluation, scope, and completion of new operational support development requests. 
• Using the BA hat to gather the requirements.
• Continuously monitor data quality and integrity to ensure report and dashboard accuracy. 
• Performing deduplication and cleanup procedures.

Skills: System Administration, User Support, Workflow Management, Declarative Configuration, System Auditing, Data Integration, Requirements Gathering, Data Quality

• Design and deploy orchestration and automation programs to ensure consistency of system, network, and security configuration for both on-prem and cloud infrastructures for Linux, Microsoft, and network device platforms
• Build solutions to automate provisioning and deprovisioning of on-prem and SaaS services
• Enable consolidated, consistent monitoring and alerting of disparate systems, services, and network resources
• Develop workflow automation solutions leveraging API integrations
• Design and deploy HA topologies for the most critical systems, networks, and cloud environments
• Manage and deploy network infrastructure (firewalls, routers, switches, WAPs)
• Provide technical leadership and mentorship to members of the team
• Maintain and manage Linux, Windows, and network systems
• Promote adoption of DevOps principles and best practices to drive efficiency and consistency

Skills: Automation Engineering, Infrastructure Orchestration, Monitoring Solutions, API Integration, High Availability, Network Management, Technical Leadership, DevOps Practices

• Serve as an expert technical resource to the Project Management team, executing on key IT projects that can affect hundreds of customers simultaneously.  
• Build scalable automations for Electric’s customers and internal project operations.  
• Mentor Junior Project Engineers and build new processes that enable them to simplify common projects, and empower them to take on more complex projects
• Work with the Professional Services team to understand requirements, then develop and execute technical project plans
• Evaluate and implement new service offerings that Professional Services can add to the scope of support
• Adhere to milestone dates, status, and coordination between different stakeholders.
• Write and maintain operational documentation and procedures
• Ensure customer satisfaction in the delivery of the project task

Skills: Technical Project Management, Automation Development, Team Mentorship, Requirement Analysis, Service Evaluation, Stakeholder Coordination, Documentation Skills, Customer Satisfaction

• Design and implement enterprise compute platforms, networks, infrastructure security, messaging systems, server virtualization, cloud infrastructures, mobile device communication, high availability, disaster recovery, and software distribution systems
• Design and implement short and long-term plans to ensure infrastructure capability and capacity meet existing and future requirements, including performance monitoring, capacity planning, and workload forecasting
• Perform enterprise-wide strategic systems planning and analysis
• Establish and implement standards for information systems operating procedures
• Design the R&D solution/SW and lead the project.
• Review the solution/SW comparison and reduce cost
• Support for solution deployment and installation
• Create a solution load map and review next-generation solutions
• Solution maintenance and collaboration with vendors

Skills: Enterprise Architecture, Infrastructure Design, Capacity Planning, Systems Analysis, Standards Implementation, Solution Development, Cost Optimization, Vendor Collaboration

• Support of the Space Network mission and the NASA customer via innovative ways to improve the Information Technology footprint at all sites.
• Develop effective new IT solutions and designs via creativity and innovation.
• Requirements development, tracking, and analysis
• Problem-solving analysis utilizing logic and IT reasoning fundamentals
• Assessment and recommendation of System metrics such as reliability and availability
• Assessment and recommendation of hardware, network, and/or software system designs
• Development of technical documentation, including Systems Engineering assessments, test and status reports, procurement specifications, Concepts of Operations (CONOPS), and Interface Control Documents (ICDs)
• Development, coordination, and presentation of Key Decision Point (KDP) Presentations (e.g, PDCR, SRR, ORR, etc.)
• Support Test, integration of new hardware and/or software into existing operational systems
• Provide systems assessments of test artifacts to reach Operability capability as part of Verification and Validation activities
• System analysis with emphasis on operational sustainability, risk, safety, and IT security
• Use of engineering methodologies and techniques to perform technical trades
• Proactively identifies technical problems during all project life phases
• Coordinate with different Engineering subject matter experts to obtain Systems data for analysis or assessments

Skills: Systems Engineering, IT Innovation, Requirements Analysis, Problem Solving, System Assessment, Technical Documentation, Test Integration, Risk Management

• Performs installation, monitoring, testing, configuration, migration, maintenance, and troubleshooting of assigned technology
• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Researches, designs, implements, and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshot software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks, and out-of-cycle requests from systems/software owners
• Collects and presents data for reporting and planning

Skills: System Administration, Technology Maintenance, Configuration Management, Solution Design, Performance Monitoring, Issue Resolution, Incident Management, Data Reporting

• Assists with developing tactical strategies, processes, and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnoses/resolves complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines the best course of action for meeting business needs
• Provide input into infrastructure architecture designs
• Writes programming/scripting
• Participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• Contribute input to infrastructure architecture
• Performs on-call activities for the environment and technologies

Skills: Systems Strategy, Migration Planning, Cross-Functional Collaboration, Business Analysis, Infrastructure Design, Scripting Skills, Disaster Recovery, Architectural Alignment

• Installing and configuring computer hardware, operating systems, software, networks, printers, scanners, and applications
• Monitoring and maintaining computer systems and networks
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles, and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion or escalating to a Senior IT Systems Engineer
• Liaising with Client IT Departments
• Providing 1st and 2nd line support
• Prioritising and managing many open cases at one time

Skills: Hardware Installation, System Configuration, Network Maintenance, Application Support, User Account Management, Incident Response, Technical Escalation, Client Liaison

• Rapidly establishing a good working relationship with customers and other professionals, e.g., Helpdesks
• Talking to clients and computer users to determine the nature of problems and helping to set up systems or resolve issues
• Investigating, diagnosing, and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures, or fittings
• Sourcing and procuring relevant hardware and software for business, and obtaining quotes for approval by the IT Manager
• Ensuring compliance with health and safety legislation
• Maintaining records of software licenses
• Managing stocks of equipment, consumables, and other supplies
• Maintaining and promoting a positive working attitude

Skills: Customer Relations, Technical Support, Fault Diagnosis, Equipment Repair, Procurement Management, Safety Compliance, License Management, Inventory Control

• Liaising with other members of personnel in a professional manner
• Liaising with subcontractors and clients in a professional manner
• Be responsible for ensuring professional development is maintained and that identified competency requirements are undertaken promptly
• Adhering to the Company Integrated Management System
• Complying with quality assurance, health and safety, and environmental policies
• Raising issues of quality, health, safety, and environmental, and input to the continuous quality improvement element
• Ensuring unsafe activities are challenged
• Adhering to the requirements of the best practice standards, recommendations, and processes in the undertaking of duties, in particular, risk assessment and control, reliability, and failure prevention, ensures the safe design of equipment and systems

Skills: Professional Communication, Client Coordination, Professional Development, Quality Compliance, Safety Adherence, Environmental Awareness, Risk Management, Continuous Improvement

• Set up and support computers, devices, and computer-related hardware
• Provide and maintain first-level IT support and account administration for the user community on devices, network performance, and software applications.
• Maintain IT infrastructure support to resolve technical issues and ensure quality, security, and compliance
• Own the onboarding process for new employees 
• Set up systems, access, new account creation, and new hire orientation
• Maintain training programs in support of business needs.
• Prepare and maintain up-to-date documents such as training notes, quick reference guides, etc.
• Ensure that the necessary documentation and processes are in place for IT security and efficiency.
• Identify, diagnose, and resolve problems with company standard software and end-user technical issues
• Ensure PCs are kept up to date with patches and updates for all company software
• Manage the ticket queue, ensuring requests are addressed in a timely fashion
• Guide the use of technology tools to meet business needs through software solution design and/or application integration

Skills: Hardware Support, User Administration, IT Infrastructure, Employee Onboarding, Training Management, Documentation Control, Security Compliance, Ticket Management

• IT support and advice relating to technical issues involving both Microsoft’s core business applications and Mac environments, as well as virtual infrastructures built on Citrix, Microsoft, and VMware
• Support and deployment services for server-related technologies, including Windows Server 2008-2019, VMware Virtualization, plus complex server troubleshooting
• Implement and support disaster recovery solutions
• Remote access solution implementation and support, including Remote Desktop Services, Citrix, and VPN
• System documentation to include Customer IT Reviews and Recommendations
• Keep them informed of incident progress, notifying them of impending changes, or agreeing on outages
• Travel to customer sites to perform work 
• Maintain familiarity with industry best practices and emerging technologies, and trends

Skills: Technical Support, Server Administration, Disaster Recovery, Remote Access, System Documentation, Customer Communication, Onsite Service, Technology Awareness

• Work with the Service Coordinator to maintain efficient schedules and time utilization
• Work with the Customer Account Managers and Service Director to consistently serve beyond customer expectations
• Document work and track time thoroughly and accurately
• Communicate effectively within the Service, Sales, and Administration Teams
• Be an organized self-starter who shows up every day, on time, and ready to succeed
• Actively participate and contribute in team and company meetings
• Participate in on-call rotation to remediate technical issues of the customers that may arise outside of regular business hours  
• Work occasional nights and/or weekends when doing service-affecting work to minimize customer downtime during business hours

Skills: Time Management, Customer Service, Documentation Accuracy, Team Communication, Self-Motivation, Meeting Participation, On-Call Support, Service Reliability

• Proactively own first and second line incidents whilst adhering to service level agreements
• Diagnose and resolve technical issues
• Set up new users in the technology systems, and configure laptops, desktops, and mobiles
• Serve as the first point of contact for end-user support via the IT help desk, collaboratively escalating issues to IT team members
• Use scripting to support and enhance current processes through automation, such as monitoring, user onboarding, and application provisioning
• Adhere to the Change, Incident, and Problem Management processes in relation to the scope of the Service line
• Follow internal processes, including preparing and completing IT checklists, reporting faults, maintaining logs on IT devices, and ensuring the appropriate documentation for equipment and users is maintained
• Support internal desk moves, ensuring computers and telephones are set up
• Handle software installations on laptops and desktops, both local and remote
• Ensure security and upgrades, including antivirus, are applied and maintained on user devices
• Support network patching and upgrades
• Create a collaborative environment across IT and business teams.

Skills: Incident Management, Technical Troubleshooting, User Configuration, Help Desk Support, Process Automation, Change Control, Documentation Maintenance, Network Support

• Be responsible for designing, selecting, developing, integrating, and implementing systems, technologies, and processes across all lines of business
• Deploy new systems and enhancements to existing systems, software, and operating systems
• Assist in cost-benefit analyses for proposed systems to aid management in making implementation decisions
• Maintain diagrams, policies, procedures, inventories, and standards documentation for all systems, including disaster recovery
• Be responsible for capacity and performance planning
• Work closely with management to assess, plan, and develop an infrastructure roadmap to align with business growth
• Evaluate, recommend, and implement new solutions to increase the reliability, responsiveness, and effective use of the server environment
• Build, maintain, and follow Standard Operating Procedures

Skills: Systems Design, Technology Integration, Cost Analysis, Documentation Management, Capacity Planning, Infrastructure Roadmap, Solution Implementation, SOP Development

• Configure systems to ensure their reliable operation for fulfilling business objectives and processes
• Perform high-level root cause analysis for service interruption recovery and create preventive measures
• Troubleshoot and resolve hardware and software problems
• Record and submit weekly status reports to management regarding projects
• Maintain a technical understanding of Microsoft cloud infrastructure solutions, including Azure, Office 365, Windows Server, and Azure AD Design
• Design and deploy all aspects of Azure infrastructure technologies and topologies
• Configure and troubleshoot cloud, virtual, and physical hardware and software systems
• Provide support for difficult or complex technical problems to other IT support members
• Maintain the ticket queue according to the defined service level

Skills: System Configuration, Root Cause Analysis, Problem Resolution, Status Reporting, Cloud Infrastructure, Azure Deployment, Technical Support, Ticket Management

• Defines and implements the design of IT solutions in terms of the hardware, networking, virtualization, and parts of the software middleware, both for cloud and on-premise deployments
• Participates in defining the IaaS and PaaS strategy
• Provides Engineering Level 4 support for the field installations
• Participate in the product change testing, 3rd party software upgrade process definitions, and testing
• Non-functional qualities, including serviceability, scaling, IT security, reliability, and availability
• Operational monitoring of the system, including the application performance monitoring
• Processes and technologies to manage the manufacturing, evolution, and obsolescence of remote IT infrastructure.
• Implement and migrate businesses to Office 365 and Azure
• Interface with technical and business staff at the customers during and post-project implementations.
• Work with customer team members to capture business requirements and translate them into appropriate technical solutions
• Provide in-depth onsite and remote technical guidance to the customers to ensure a successful project implementation

Skills: Solution Architecture, Cloud Strategy, Engineering Support, Product Testing, System Reliability, Performance Monitoring, Infrastructure Management, Customer Engagement

• Work closely with the Service Delivery and Business Solution teams, bridging the gaps between all three main technology teams
• Manage and monitor all infrastructure and system installations
• Implementation of application programs supporting the company's infrastructure, business processes, and operations.
• Stability and reliability of VDI and EUC solutions
• Act as the primary product owner for a high-performance VDI stack
• Design and implement solutions that deliver a smooth experience for end users
• Deliver a first-class service and have the ability to get hands-on
• Build and maintain automation tools for infrastructure provisioning across a diverse range of SaaS applications
• Develop and deploy solutions to improve the scalability of the existing systems
• Research technical solutions and products, set up test or trial environments to evaluate products for suitability in solving issues and needs.

Skills: Infrastructure Management, System Monitoring, Application Implementation, VDI Administration, End-User Experience, Automation Development, Scalability Engineering, Technical Research

• Build and manage automation for employee lifecycle using Okta, Google Workspace, and other critical business systems.
• Provides support to IT systems, including day-to-day operations, monitoring, and problem resolution for all IT systems.
• Provides 2nd and 3rd tier problem identification, diagnosis, and resolution of problems.
• Provides support for the escalation and communication of status to management and internal customers.
• Ensure all workstation security policies are in accordance with current PCI compliance standards.
• Create and maintain technical knowledge base documents.
• Analyze existing processes, work with business leaders to suggest and make improvements, and implement business processes
• Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans. 
• Participate in the successful completion of project work, including analysis, design, development, documentation, and testing of client network operations.
• Implement network infrastructure and security policies that promote clients' objectives. 

Skills: Automation Management, Systems Support, Problem Resolution, Security Compliance, Knowledge Documentation, Process Improvement, Infrastructure Design, Network Security

• Administration, support, and installation of Microsoft Windows 10 OS and Office 365 products
• Installation and support of end devices and associated software (PCs, notebooks, printers, telephone devices, smartphones)
• Monitor and support servers and IT devices
• Plan, implementation, and documentation of security updates such as service packs or patches
• Support office network infrastructure, including LAN/WAN, routers, switches, firewalls, etc.
• Implementation of training courses for employees and adjunct faculty
• Work with engineering database administrators to improve interoperability, data twinning, and threads
• Administer product information databases, from controlling access to data and managing user accounts to writing scripts and coordinating system upgrades
• Provide training on how to access, input, edit, and navigate product information
• Report on the health of product information and provide regular status reports to programme teams
• Work with the various teams to assist them in capturing product information

Skills: Windows Administration, Device Support, Server Monitoring, Security Management, Network Infrastructure, Employee Training, Database Administration, Data Reporting

• Participate in the design, development, implementation, and maintenance of the backup infrastructure
• Create and maintain detailed documentation and procedures of the backup environment in all aspects of its utilisation
• Ensure associated work complies with the documented procedures.
• Ensure operational stability of the field of responsibility
• Provide escalation support following processes and interacting appropriately with other departments and end users
• Evaluate, plan, and integrate technical infrastructure solutions
• Guarantee a secure infrastructure environment, as well as production stability and performance
• Analyze errors in systems and define corrective measures
• Cooperate with other groups in engineering on the delivery of large-scale programs
• Maintain and improve existing deployment and build mechanisms
• Installation, maintenance, and troubleshooting of all levels of IT equipment associated with various teams throughout Build A Rocket Boy.
• Work with all aspects of IT infrastructure, applying the technical skills and experience to deliver on projects.
• Troubleshoot, fix, and maintain systems, applying best practices and methodologies to installation, migration, and configuration processes.
• Act in an escalation capacity for both end-user and engineering support issues.
• Collaborate with IT colleagues onsite and in other sites regularly, including occasional travel.

Skills: Backup Management, Documentation Control, Operational Stability, Escalation Support, Infrastructure Integration, System Security, Error Analysis, Technical Collaboration

• Participates in departmental and cross-functional projects, leads projects that are fully technical in scope.
• Supports operational activities by devising and implementing logical solutions to problems encountered within the capacity and limitations of installed computer equipment.
• Plans, analyzes, and implements client-server software and hardware systems for use as multi-user computer facilities.
• Collects, reports, analyses, and interprets performance and availability measurement data for facilities to ensure peak performance and highly available distributed computer systems.
• Assists with the development of disaster recovery and contingency plans for software, hardware, and security failures.
• Creates and maintains implementation, testing, backup, modification, and operational documentation and procedures for multi-user distributed facilities.
• Working in an advisory and assist capacity for the corporate IT Director
• Assisting with the implementation and maintenance of Cyber Security processes, i.e., CMMC, ISO 27001, NIST 800-171
• Ensuring technology best practices are being implemented and improved for all functions and projects
• Evaluating new technologies, techniques, and tools
• Providing operations support for enterprise applications and systems
• Installing, configuring, and working with system monitoring and security utilities

Skills: Project Leadership, Problem Solving, Systems Implementation, Performance Analysis, Disaster Recovery, Documentation Management, Cybersecurity Compliance, Technology Evaluation

• Experience coding in Python and/or C#
• Hands-on experience with version control systems (GIT, SVN) and with build and deployment automation tools (TeamCity, Azure Pipelines, GitLab CD/CD, etc.)
• Experience with Azure Cloud, or with other Cloud Tech providers
• Previous experience working in complex infrastructure projects
• General understanding of Big Data solutions and computations (Hadoop)
• Good knowledge of the Linux OS family, Red Hat Enterprise versions in particular
• General knowledge of relational database concepts
• Ability to write SQL queries (TSQL, PL/SQL)
• Fluent in English and eager to work in an English-speaking global Team
• Well organized with an innate sense of how to prioritize across a complex environment
• Collaborative and constantly interested in learning new things

Qualifications: BS in Information Technology with 5 years of Experience

• Experience with the current Windows operating systems (Server and Workstation)
• Good working experience with Active Directory and Group policies (QuestTools)
• Understanding Windows Registry
• Understanding of PowerShell and the ability to at least write simple scripts
• Good working knowledge of Microsoft products (SQL, IIS, WSUS, Exchange)
• Basic knowledge of Windows Deployment Service and Microsoft Deployment Toolkit
• Good knowledge of network protocols (IPv4, subnets, routing, DNS, DHCP, FW...).
• Good analytical and problem-solving skills, and the ability to communicate effectively to understand the problem and explain its solution
• Exposure to Linux OS (Install and initial setup)
• Technical skills in Cisco CLI configuration (vlan, acl, dhcp, vfr, stp, static routing)
• Good written and spoken English
• Good analytical and problem-solving skills
• General/Multi-purpose programming skills (BASH, Python, PowerShell, etc.)
• Fluent in English, both written and spoken

Qualifications: BS in Computer Science with 6 years of Experience

• Previous experience in the finance/insurance sector
• Experience in customer management
• Knowledge of Finance concepts would represent
• Good programming skills, good knowledge of MS Office, and advanced knowledge of Excel, knowledge of DB query language
• Strong commitment and resistance to stress and demanding environments
• Focused on generic extended technical skills instead of specialized vertical skills
• Good public speaking and presentation skills
• Relational and communication skills
• Humble, flexible, and hands-on approach to solve problems with a strong team player attitude
• Ability to work autonomously and proactively, taking over responsibility at a very early stage
• Fluency in English and Italian

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience in troubleshooting small to medium networks
• Experience working in a Windows server environment
• Experience in working with Windows 8 and 10 in Windows 2008R2 or 2012 domain
• Experience in managing and deploying Windows domains, Active Directory, DHCP, IIS, and DNS
• Experience in managing and deploying virtual environments
• Experience in managing and deploying Windows and servers
• Experience in installing/configuring server hardware and OS
• Experience in managing and deploying monitoring solutions
• Experience in SAN deployment and administration
• Experience in managing Windows server backups using third-party tools (Veeam, Netbackup, etc.)
• Experience successfully working under time constraints and deadlines
• Experience working within a team of IT professionals, taking and following direction, and completing tasks and assignments promptly with a positive attitude

Qualifications: BS in Network Engineering with 5 years of Experience

• Microsoft Certified Systems Engineer (MCSE)
• Experience with the applications Apache HTTP server, Tomcat, PostgreSQL, and MySQL
• Experience with SSO (OKTA)
• Experience with O365 or G Suite cloud services
• Experience with Atlassian Tools (e.g., JIRA, Confluence, Bitbucket, Bamboo)
• Experience with automation software (e.g., Puppet, cfengine, Chef)
• Experience with Active Directory
• Experience with Firewalls
• Good Cloud experience with AWS
• Good communication, personal, and governance skills
• Ability to work independently and efficiently, managing timelines and expectations.

Qualifications: BS in Computer Engineering with 7 years of Experience

• Experience designing and implementing critical network architectures with Cisco Switches and Firewalls
• Experience with server hardware leveraging SAN and VSAN technologies
• Working knowledge of Active Directory, Windows Server, SQL, IIS, and patching practices
• Knowledge of Virtualization Technologies (VMware, Hyper-V)
• Knowledge of Security best practices and common elements
• Strong analytical, troubleshooting, and problem-solving skills
• Strong decision-making, prioritization, and negotiation skills
• Strong communication skills (verbal, written, presentation, and negotiation)
• Ability to clearly and efficiently communicate with both non-technical and technically adept personnel
• Ability to work independently and as part of a team
• Strong ability to self-learn new technologies
• Detail-oriented personality with the ability to multitask efficiently

Qualifications: BS in Management Information Systems with 8 years of Experience

• Active TS/SCI with CI Poly security Clearance
• Experience with Agile project planning methodologies
• Experience in leading the implementation of System Engineering practices in performing system design, integration, verification, validation, and delivery for IT infrastructure solutions
• Experience with project planning, cost estimation, and schedule management in Microsoft Project
• Previous team or technical leadership experience.
• Experience with current hardware technologies, including VM/virtualization and hyper-converged technologies, cloud technologies (AWS)
• Experience in architecting IT solutions using COTS software and hardware systems
• Experience with Agile, including Product Owner/Scrum Master
• Experience with shared storage technologies (SAN, FC, NFS, etc.)
• Experience with Standard and distributed virtual networking (firewalls, switches)
• Experience with Cross-Domain Solutions
• Understand scheduling techniques, best practices, schedule planning, and development.
• Excellent understanding of systems engineering processes and the ability to accurately represent engineering perspectives to program management and government representatives.
• Familiarity with Cyber Security concepts and solutions
• Demonstrated leadership, organizational, interpersonal, and verbal/written communications skills enabling one to work effectively across the program.

Qualifications: BS in Systems Engineering with 10 years of Experience

• Experience in an automotive manufacturing production environment
• Cisco Wireless and Networking experience
• Customer service skills training and experience
• Familiarity with Microsoft Operating Systems and Microsoft Server 2008 and above
• Familiarity with Microsoft Office
• Familiarity with the software and hardware of PCs and IBM network servers.
• Familiarity with VMWare and HyperV.
• Familiarity with real-time shop floor data systems and automotive production line processes
• Leadership skills to train/mentor the other onsite IT team
• Excellent troubleshooting skills and understanding of when to escalate issues.
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
• Excellent customer service skills

Qualifications: BS in Software Engineering with 5 years of Experience

• CCNA, Network+ or Security+ certification
• Experience with various network operation tools, performance monitoring tools, and diagnostic tools
• Experience in virtualization and cloud systems
• Experience with Palo Alto Networks' Global Protect and associated MFA technologies (i.e., Okta)
• Familiarity with tools such as SolarWinds, Rapid7, and CloudVision
• Comprehensive understanding of network devices and protocols, including routers, switches, firewalls, load balancers, VPN, IP addressing, VLAN, TCP/IP, NFS, CWDM, DWDM, 802.11 standards
• Solid understanding of network security, including industry Best Practices, MPAA best practices, IDS, IPS, DLP
• Understanding and use of troubleshooting tools and techniques, including analyzing log files, trace routes, network analyzer, and packet sniffer applications
• Familiarity with documentation tools such as Visio
• Ability to work on projects and tasks within the FotoKem enterprise on an individual and team basis.
• Excellent communication and interpersonal skills

Qualifications: BS in Telecommunications with 6 years of Experience

• Experience working as an IT engineer.
• Experience with Google apps administration.
• Knowledge and experience from working with IT architecture or IT infrastructure
• Deep knowledge of IP protocols such as DNS, DHCP, and RADIUS services.
• Working experience with IP telephony and video conferencing systems.
• Hands-on experience with troubleshooting and debugging network and system issues.
• Experience with VMWare.
• Scripting and automation experience.
• In-depth knowledge of Linux systems (CentOS).
• Excellent communication skills in Swedish and English, verbal and written
• Ability to configure (from scratch) whole systems (including switches, routers, firewalls, VPNs, Wi-Fi, and all other related systems).

Qualifications: BS in Information Systems Security with 7 years of Experience

• Linux certifications (RHCT, RHCE, and LPIC)
• Previous working experience as a Linux Administrator
• In-depth knowledge of Linux, including Red Hat, CentOS, Debian, etc.
• Good understanding of the Office 365 suite and AD user management
• Experience working in a warehouse
• Sound working experience in VMWare Virtualization and Ansible (Python and YAML scripting)
• Experience in database administration, Solaris Unix, AWS, Puppet Automation, and scripting languages
• Hands-on experience with MySQL and/or MariaDB
• Expert in Shell, Perl, and/or Python scripting
• Excellent written and verbal communication skills
• Excellent problem-solving and analytical skills
• Be able to write scripts in Linux to automate tasks

Qualifications: BS in Information Science with 6 years of Experience

• Experience in process and escalation management
• Experience in UCS, VMware, NetApp, and Network administration, scripting (Powershell, Python, Ansible), and automation
• Experience with Cisco Unified Communications Manager (CUCM) and Unified Contact Center Enterprise (UCCE)
• Experience in ITIL or other process management frameworks
• Experience with Cloud-Technologies and ServiceNow
• Fluent English language skills (written and spoken)
• Advanced skills in project management, a high level of dedication, flexibility, and independence
• Problem-solving capability, decisiveness, and result-driven, as well as a positive attitude and desire to make an impact within an organization
• Strong analytical skills, along with excellent communication skills
• Ability to work in a fast-paced collaborative environment
• Be able to work independently and proactively in supporting daily critical operations and projects

Qualifications: BS in Electronics Engineering Technology with 8 years of Experience

• Experience within Enterprise IT
• Experience working with vendors, consultants, 3rd third-party integrators
• Demonstrate understanding of LAN/WAN and TCPIP networking
• Experience scripting in Python, PowerShell, or other programming languages
• Microsoft Endpoint Manager experience (formerly Intune)
• Previous experience working with AWS
• Excellent written and verbal communication skills
• Strong written, oral, and public speaking communication skills
• Be able to use network tools to perform troubleshooting for basic network-related problems
• Comfortable collaborating with remote team members and colleagues
• Self-starter with the ability to work with minimum supervision.

Qualifications: BS in Data Science with 6 years of Experience

• Experience in System Administration\System Support
• Experienced in Microsoft Windows, Active Directory, Azure AD, VMWare, and Azure
• Work experience in troubleshooting and diagnosing system errors and other issues related to computer systems, software, and hardware
• Knowledge of Linux-based operating systems.
• Proficiency with PowerShell and other scripting languages to do basic automation of repetitive tasks
• Ability to work with a Global IT team
• Critical thinking and Decision-making skills
• Excellent written and oral English communication skills
• Ability to build sustainable relationships of trust through open and interactive communication
• Ability to carry out assignments with minimal direction
• Ability to learn new IT Technologies and become proficient promptly

Qualifications: BS in Computer Information Systems with 5 years of Experience

• Experience in supporting Windows Desktop Operating Systems and Office 365 applications, including deployment and configuration
• Experience in supporting Microsoft Windows Servers, Networking, Active Directory Services, and associated services, including patching, maintaining, and administering roles/features
• Experience in implementing and Monitoring Backup systems (i.e, BackupExec, DPM, ArcServe)
• Experience in Microsoft Hyper-V Virtualisation technologies
• Experience using and supporting Desktop Applications, including MS Office, Teams, Skype, SharePoint, OneDrive, etc
• Experienced in VMware, Linux, and Windows Administration in an enterprise environment
• Fundamental knowledge of networking, firewalls, load balancers, and databases.
• Good communication skills (both verbal and written), able to operate at all levels, and articulate messages to a variety of different audiences
• Self-motivated individual with the ability to work with tickets and triage support cases within an SLA driven environment, capability to problem-solve whilst managing multiple tasks in a busy ITIL-aligned service desk environment
• Ability to work and communicate within a team setting
• Ability to quickly grasp new technical concepts

Qualifications: BS in Cloud Computing with 6 years of Experience

• Experience working in SAP BW/4 (incl SAC), S4/Hana environments
• Hands-on development experience in ABAP OO with Eclipse or WebUDI (Full Stack)
• Good communication skills, own initiatives, ability to work independently, and excellent analytical skills round out the profile
• Knowledge in FIORI SAPUI5, ODATA
• Proven expertise in using an agile project methodology and dev/ops
• Proficient in English (verbal and spoken).
• Proven skills in HANA DB-related development, knowledge in SQL/NoSQL.
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Demonstrated willingness to explore opportunities by using SAP Cloud Platform Services, e.g., Machine Learning/AI
• Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment

Qualifications: BS in Digital Technology and Culture with 7 years of Experience

• Microsoft or Linux certification
• Experience with Windows and Linux OS (macOS)
• Experienced in designing and administering physical and virtual environments
• Experienced in designing and administering enterprise-level Active Directory
• Good knowledge of the Network, storage, and VMware environment (strong network skills)
• Good understanding of Security (access control, policies, patching, Firewall)
• Scripting experience (PowerShell, bash, etc.)
• Structured, detail-oriented working method with a high sense of responsibility
• Team player with problem-solving competence, capable of working autonomously
• Ability to work positively with a wide range of individuals and ensure IT support

Qualifications: BS in Business Information Technology with 6 years of Experience

• Microsoft Certified Azure Administrator
• Sound understanding and experience in a wide range of IT technologies, including Database management systems (MS SQL, MySQL, PostgreSQL), Cloud technologies (Azure, AWS)
• Basic scripting knowledge (PowerShell, Python, PHP, or others)
• Familiar with wired and wireless networking protocols and products.
• Familiar with Windows and macOS issues.
• Strong motivation to help build and shape the organisation, structures, and processes
• Ability to work in a highly energetic, dynamic, and fast-moving environment
• Ability to quickly learn new or unfamiliar technology and follow SOP to execute.
• Willing and able to take on new and unfamiliar IT technologies, with constant learning
• High level of self-reliance with the ability to work in a team, as well as autonomously
• Fluent English language skills

Qualifications: BS in Applied Computing with 4 years of Experience

• Certificate holders of MCITP/MSCE
• Experience in working in complex IT environments
• Experience with firewalls, switches, and routers
• Solid experience working with Azure infrastructure and Office 365 applications
• Proven experience at Level 3 or above
• Understand security frameworks, ASD Essential 8, ISO27001, NST, and CIS controls
• Understand backup infrastructure and DR planning, testing, and execution
• Proficient in Hyper-V, Exchange, and SharePoint.
• Ability to design elegant solutions for technically challenging problems
• Be able to work independently and multitask
• Good customer service, interpersonal, and communication skills

Qualifications: BS in Technical Management with 8 years of Experience

• Experience in an IT environment, administering and supporting systems infrastructure
• Experience administering Microsoft Windows servers
• Experience in configuration and administration of the Microsoft 365 environment (Exchange Online, Teams, etc.)
• Knowledge of PowerShell and/or other applicable scripting languages
• Demonstrated ability to successfully manage multiple tasks concurrently
• Demonstrated analytical and problem-solving skills
• Excellent written and verbal communication skills
• Team-oriented with a collaborative working style
• Self-motivated with strong time-management skills

Qualifications: BS in Mechatronics with 5 years of Experience

• Experience with WDS, MDT, and SCCM, and all imaging experience.
• Experience with designing and implementing application and infrastructure monitoring solutions.
• Experience with Microsoft Infrastructure, including Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
• Experience using Microsoft PowerShell.
• Experience implementing and supporting various SAN, NAS, and DAS storage implementations.
• Experience with Hyper-V replication.
• Experience with Office 365 security features such as DKIM, DMARC, and SPF.
• Knowledge of managing Hyper-V.
• Strong knowledge of internet protocols, including TCP/IP, DNS, HTTPs, SMTP, SNMP, and SSH
• Ability to assist with creating and implementing business continuity planning and resiliency.

Qualifications: BS in Industrial Technology with 7 years of Experience

• Experience implementing designs on the latest Xilinx UltraScale/UltraScale devices using the Vivado tool suite
• Knowledge of the systems development lifecycle
• Embedded software knowledge to test and debug designs.
• Solid understanding of LINUX/UNIX environment, Shell, and Make.
• Understanding of data structures to provide analytical problem-solving
• Multi-tasking and can manage a variety of complicated tasks
• Quickly analyze, incorporate, and apply new information and concepts
• Ability to communicate with individuals at all levels in the organization
• Ability to adapt to change with ease
• Self-motivated and able to work with little supervision, who consistently take the initiative to get things done

Qualifications: BS in Organizational Leadership with 5 years of Experience

• Profound experience in Windows Servers, Virtualization, and data backup
• Application Support experience in MS Office Suite, O365, and Asset Management tools
• Good knowledge of Storage systems and protocols, networking, and cloud services
• Strong oral and written communication skills
• Excellent interpersonal skills with a strong sense of teamwork
• Skilled in using applications to monitor system health and manage incidents on a server level
• Proven time management capabilities
• Be able to occasionally travel internationally
• Fluency in German, Spanish, Portuguese, or French

Qualifications: BS in Information Assurance with 6 years of Experience

• Security+ Certification
• Experience developing and documenting IT processes based on best practices
• Experience with server patching, backups, monitoring, and asset management
• Experience in data security, capacity planning, and failover procedures
• Experience with network engineering and networking devices, such as firewalls, load balancers, SSL accelerators, and proxies
• Experience in all phases of the server and application life cycle, including maintenance, migration, upgrades, and decommissioning
• Familiarity with government Cyber Security processes, i.e., CMMC, ISO 27001, NIST 800-171
• Familiarity with DevSecOps and CI/CD pipelines
• Knowledge of industry-leading technology best practices, including familiarity with technology methodologies such as ITIL and Agile
• Strong English language skills, both written and verbal
• Good analytical, troubleshooting, and problem-solving competencies
• Target-oriented team player with excellent communication skills

Qualifications: BS in Technology Management with 7 years of Experience

• Experienced with Cloud-based systems, ideally Microsoft Azure
• Experienced with Microsoft Windows and Packages
• SQL Server and PowerShell scripting experience
• Experience managing trading and market data infrastructure
• Excellent communication and interpersonal skills with the ability to adjust to audiences of different technical abilities from senior bus
• Strong troubleshooting and problem-solving skills
• Strong network skills and sound knowledge of Linux
• Ability to diagnose, analyze, and troubleshoot
• Strong communication and multitasking abilities
• Excellent organizing and prioritizing abilities

Qualifications: BS in Computing and Security Technology with 6 years of Experience

• Experience managing enterprise IT systems with a strong understanding of Information Security, IAM, and networking
• Experience implementing and maintaining server environments
• Experience with Azure services and solutions
• Experience with enterprise networking and IP addressing
• Experience managing SPF, DKIM, and/or DMARC for email domains
• Expertise in a broad range of technologies and operating systems
• Knowledge in administering and deploying endpoint protection solutions (ex, Cisco AMP, Carbon Black, CrowdStrike)
• Knowledge in administering and deploying MDM Solutions for Windows and MacOS (ex, InTune, WorkspaceOne, Jumpcloud, JAMFPro, etc.)
• Excellent written and verbal communication skills
• Fluent in spoken and written English
• Self-starting and independent, able to plan and prioritise effectively, and keep stakeholders and teammates informed of risks and approaches

Qualifications: BS in Networking and Telecommunications with 7 years of Experience

• AWS Certified Cloud Practitioner certification
• Solid experience in hands-on infrastructure in a fast-growing environment
• Experience managing a wide variety of platforms such as Active Directory, Linux, AWS, VMware, and Cisco infrastructure.
• Experience with identifying useful metrics, meeting benchmarks, and working with service level agreements (SLAs) with the team
• Extensive experience with automation and tooling (Python, Ansible, Bash, Git, PowerShell)
• Proficient with LAN-based services (DNS, DHCP, NTP, and IP)
• Problem-solving and the ability to find technical solutions to business problems
• Proficient expertise in client IT Infrastructure with significant expertise in administrative/management tools.
• Strong leadership and communication skills (verbal and written) to administer a highly visible program
• Strong organizational skills to manage multiple activities/projects across time zones/regions.

Qualifications: BS in Engineering Technology with 8 years of Experience

• Apple Certified Support Professional (ACSP) 10.15
• Cisco Meraki Network Operator (CMNO)
• Work experience installing, configuring, and troubleshooting Windows, Chrome
• Experience with AWS cloud environments and VMware
• Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management
• Solid networking knowledge (OSI network layers, TCP/IP)
• Knowledge of database and networking security systems.
• Extensive knowledge of operating systems, Enterprise programming languages, and Office software.
• Ability to analyze, diagnose, and resolve end-user technical support issues quickly and accurately
• Foundational knowledge of Microsoft 365 administration
• Understanding and implementation experience of IAM solutions
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with little direction

Qualifications: BS in Information Technology Management with 6 years of Experience

• Experience with virtualization and containerization
• Expertise in Hardware Installation
• Solid understanding of EMV
• Deep understanding of Configuration-Security
• Solid networking knowledge will be the best fit for this position
• Working experience in installing, configuring, and troubleshooting various operating systems
• Solid experience in the administration and performance tuning of application stacks
• Solid networking knowledge (OSI network layers, TCP/IP)
• Proven communication abilities, including excellent training skills, and the ability to explain complex technology in the simplest of terms
• Good interpersonal skills across inter-departments.

Qualifications: BS in Computer and Network Security with 7 years of Experience

• Experience with full life cycle system implementations
• Working experience with a large-scale organization as an IT System Engineer, Automation Engineer (experience in Pharmaceutical or Fine Chemicals industry)
• Knowledge of GMP requirements with a validated systems environment, including 21CFR Part 11, GxP, GAMP, etc.
• Solid knowledge of OSIsoft PI, Rockwell Factory Talk platform, Scada, Historian, etc.
• Familiar with Access, Word, Excel, Visio, and Tableau Visio
• Strong analytical and problem-solving skills, and the ability to work accurately on multiple projects
• Excellent interpersonal and communication skills, including written, verbal, and presentation skills.
• Self-motivated with the ability to work autonomously in a fast-paced environment.
• Strong ability in analyzing large datasets
• Willingness to travel overseas for work

Qualifications: BS in Liberal Studies with IT Concentration with 8 years of Experience