• Develops proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge.
• Be responsible for the coordination of user/IT groups to identify solutions to business needs.
• Communicates designs to Programmer Analysts for implementation of technology solutions.
• Represents the assigned client/application base to the IT department.
• Oversees the development of training, testing, and security plans to ensure design meets defined business requirements.
• Oversees ongoing training for clients and IT staff.
• Collaborates with Account Analysts to identify and assess organizational strategies, such as workflow and systems/applications, to meet clients’ operational needs.
• Performs in the role of project manager for medium and large projects.
• Assures smooth turnover of projects, both at the initiation as well as at the conclusion, to support services within IT as well as in customer departments.
• Provides input in the development of the IT Department’s policies and procedures and recommends to management suggestions for improvement.
• Collaborates with all departments of IT, develops appropriate system back-up procedures, and obtains management approval for back-up procedures.
• Acts as a liaison between Clients and IT Department personnel in addressing problem areas and operating conditions. 
• Be responsible for the resolution of issues in the problem management system.
• Serves as the subject matter expert in health care information system applications, business conditions, and trends.

Skills: System Design, Business Analysis, Project Management, User Coordination, Technical Communication, Workflow Optimization, Problem Resolution, Training Development

• Shape the demand and supply planning solutions to fit business and technical objectives.
• Provide application design guidance and consultation, based on a thorough understanding of applicable technology, tools, and existing designs.
• Determines, documents, and implements the most efficient and cost-effective solution.
• Advise business partners on intended and optimal use of the systems and assist with process development.
• Ensure logic and design are in alignment with the core architecture of the systems/applications.
• Analyze highly complex business requirements and problems to ensure logic and design are in alignment with the core architecture of the systems/applications.
• Analyze existing product software and recommend modifications that enhance operating capacity and meet business requirements.
• Assist in managing expectations with both business and IT stakeholders regarding functionality, scope, and deliverables.

Skills: Solution Architecture, Demand Planning, Supply Planning, Application Design, Process Improvement, Systems Analysis, Stakeholder Management, Technical Consultation

• Contribute to the achievement of IT strategy and objectives, working as part of a Global IT organization
• Be responsible for compliance with corporate and regulatory policies while supporting the development of standard operating procedures and technical documentation for IT Systems
• 3rd Level support for application, infrastructure, and networking issues
• Lead analysis of business requirements and matching to IT business system solutions
• Act as liaison between business owners and third-party developers, supporting unit testing, QA testing, and User Acceptance testing cycles for all business systems implementations
• Provide input and tracking of project budgets and project budget planning activities
• Contribute to the development of all IT associates and the positive culture of the group as a whole
• Partner with business owners to deliver consolidated reporting based on gathered requirements
• Learn and support new software solutions, and make recommendations for improvements.

Skills: IT Strategy, Regulatory Compliance, Technical Support, Business Analysis, System Integration, Project Budgeting, Team Leadership, Reporting Solutions

• Guide multiple key growth projects as a member of the IT Analytics and Automation team.
• Support the current PowerBI platform, including existing reports and dashboards.
• Implement the use of other Microsoft tools, including Power Automate and Power Virtual Agents.
• Work with business partners to define reporting requirements for new data analytics and reporting projects.
• Collaborate with team members to identify new technologies and help develop the corporate analytics strategy.
• Create written communication materials that effectively summarize findings and support recommendations.
• Deliver strategic expansion of reporting to new/existing clients by identifying processes for building new solutions while clearly communicating the capabilities/value of the platform.
• Support existing reporting and implement change requirements within a structured change control process, as well as troubleshoot issues that arise.
• Translates data results into written reports, tables, graphs, and charts to convey information to management.
• Establish a high level of stakeholder interaction to identify and recommend solutions that effectively and efficiently satisfy the data processing and information requirements of the business.
• Work closely with customers to develop and maintain a roadmap for future reporting projects.
• Lead the discovery, planning, and implementation of process improvements in individual and team tasks.
• Assist in building a governance model that meets all guidelines detailed in the audit/compliance tool (with a specific focus on business partnerships, change control, disaster recovery, and security) for assigned areas of responsibility.
• Operate within an offshore model that provides development and/or support solutions in the assigned areas of responsibility.
• Pursue continuous learning consistent with the movement in job requirements, changes in technology, and changes in the organization.

Skills: Data Analytics, Power BI, Process Automation, Business Intelligence, Stakeholder Management, Reporting Strategy, Process Improvement, Governance Compliance

• Work with cross-functional teams in manufacturing operations to identify business needs and collect necessary data for analytics to recommend solutions.
• Perform descriptive and predictive analytics to provide insights and foresight to support plant inventory processes.
• Work with Manufacturing IT systems such as Rockwell, Siemens, OPC, and Time Series databases to increase efficiencies in production.
• Work with 2d Laser imaging systems to track manufacturing processes
• Utilize the company's ERP (Dynamics AX), improving processes to accurately capture resource utilization on the manufacturing floor
• Develop alternate workflows for business processes/systems to increase KPIs
• Ensure operation by training client personnel and providing supporting documentation
• Use IT software packages such as Seagull Bartender to meet the needs of the business
• Provides day-to-day support, including problem resolution and coordination of operational activity relative to plant processes

Skills: Manufacturing Analytics, Data Collection, Predictive Modeling, Process Optimization, ERP Systems, Workflow Development, Technical Training, Operational Support

• Learn to conduct business analysis functions to understand application dependencies and help create migration strategies and plans for moving applications and workloads physically or logically as part of data center infrastructure relocation or consolidation projects. 
• Act as a Business Analyst on the team, working with senior Project Managers or Technology Transformation consultants to drive technology infrastructure from the current state to the future state, with a focus on data center migration
• Work with senior team members to be a hands-on resource for Application Dependency Mapping, Profiling, and Infrastructure Right Sizing
• Complete application dependency and affinity group mapping using both manual processes and utilizing tools, such as Device42
• Utilize and lead all manual processes, such as workshops, application owner meetings, and architectural diagram analysis, to gather required dependency and configuration information
• Learn to lead and conduct workshops with Application Owners and work with Project Managers to put together migration plans
• Assist with the creation of Statements of Work and support the sales process
• Work with Project Managers to help manage the project teams
• Align the client and the vendor,s throughout the project
• Gather documentation and build and develop a delivery plan for all the work streams
• Manage all relevant migration plans and wave event planning (i.e., run books, execution plans)
• Work as a hands-on resource for physical data center migrations
• Advise clients on potential risk, and manage client expectations
• Continually improve the process and framework, and update the migration solution

Skills: Business Analysis, Data Migration, Application Mapping, Infrastructure Planning, Dependency Analysis, Project Coordination, Risk Management, Process Improvement

• Implement security, maintenance, and support in accordance with company policy and regulatory compliance
• Document requirements, define scope, define objectives, and formulate systems to parallel overall business strategies
• Document support incident information in the appropriate helpdesk, project management, and/or change management tracking system
• Act as a contact point and provide training to personnel on one or more enterprise systems
• Write a detailed description of user needs, program functions, standard operating procedures, and administrative policies required to develop or modify enterprise systems
• Efficient at managing compliant change protocols and applying critical updates, using proper documentation practices in the pharmaceutical industry
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion
• Develop, maintain, and control backups and business continuity strategies for assigned enterprise systems

Skills: System Security, Regulatory Compliance, Requirements Analysis, User Training, Technical Documentation, Change Management, Problem Resolution, Business Continuity

• Completes assigned tasks per defined project scope, timelines, and budgets
• Understands interconnectivity and integration with EMR and third-party applications.
• Works with internal IT teams on technical troubleshooting, integration, reporting, and training
• Follows department standards and procedures
• Communicates effectively with the technical team at all levels and with users at a non-technical and clinical level
• Alerts senior staff members of any outages, problems, or delays
• Maintains knowledge of health care, technology, and industry trends
• Maintains appropriate certifications
• Collect data regarding the current environment and document workflow and system access
• Applies analytical skills and related application knowledge to design, build, and install upgrades and/or new implementations
• Analyze workflow based on system capabilities.

Skills: Project Coordination, System Integration, Technical Troubleshooting, User Communication, Workflow Analysis, Application Support, Healthcare IT, System Upgrades

• Understands functionality and relationships between supported applications
• Support optimization efforts of clinical staff and departments
• Reviews and tests changes in newly released software to ensure integrity
• Resolves post-installation technical problems promptly, escalating issues to the appropriate organizational or vendor level
• Carries out routine duties independently, discusses or seeks approval on complex matters
• Researches and identifies proposed solutions to special client requests or requirements, and thoroughly documents all identified solutions and standard operating procedures for build approval
• Monitors release notes for pertinent builds and testing for the system.
• Keeps documents and change logs updated
• Executes necessary investigation, analysis, and evaluation to determine project feasibility, and may help in developing the project scope
• Utilizes the change management process
• Participates in various employee committees to discuss workflow, system needs, and changes
• Serves as a backup to related positions
• Participates in on-call rotation for application support

Skills: Application Support, Software Testing, Change Management, Problem Resolution, Documentation Control, Workflow Optimization, System Analysis, Clinical Support

• Primary point of contact for users in the US
• Respond to employee requests for hardware and software assistance
• Participate in incident management and issue resolution, including logging, tracking, and documenting issues within the JIRA ticketing system
• Set up, troubleshoot, and decommission laptops/desktops
• Provision and manage hardware/software for new hires, mobile device setup, installation, and/or post-installation support
• Support the Zoom phone system, printers, Audio/Video equipment, and other desktop-related support
• Assist the network team as a remote hand. 
• Document standards, best practices, and policies 
• Assist Senior IT Manager, Business Systems Analyst, and Network Engineer with various projects and initiatives
• Assist with any facilities-related requests
• Coordinate with the global team to standardize support for Couchbase employees across EMEA/APJ

Skills: Technical Support, Hardware Management, Incident Resolution, Software Provisioning, Device Setup, Documentation Standards, Network Assistance, Global Collaboration

• Perform scheduled and ad hoc end-user support tasks, including desktop/application problem resolution, hardware/software service requests (e.g., software installation), and how-to questions regarding the use of the department's computing resources
• Perform complex scheduled and ad hoc server maintenance and support
• Perform complex scheduled and ad hoc firewall and other network security/utility (e.g., DNS, SMTP) maintenance and support
• Perform complex scheduled and ad hoc network (e.g., wiring, router) maintenance and support
• Implement complex security solutions (e.g., antivirus) per Department need and Federal Reserve directives
• Participate in liaison programs (e.g., information security) with the Manager
• Develop standard operating procedures
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Skills: End-User Support, Server Maintenance, Network Security, Firewall Management, System Auditing, Security Implementation, SOP Development, Technical Troubleshooting

• Gain an in-depth understanding of the applications and their functionality, and the technical operational processes of the underlying platform. 
• Pursue continuing education opportunities to grow technical skills.
• Ensure all aspects of the platform's systems and sub-systems have monitoring to facilitate quick resolution of system issues and minimize downtime, including when new technologies are introduced into the environment. 
• Through the utilization of APM tools and internal data, establish a performance baseline and create automation to monitor and alert when changes occur to the environment.
• Analyze and report on any deviation discovered during review of performance metrics.
• Act as primary escalation for the analysis and troubleshooting of the platform and provide detailed root cause analysis for software application issues to the customers and internal staff.
• Lead the creation of solutions, automation, tools, and scripts to aid in quicker resolution and recovery from system issues.
• Review application incidents, trends, and report problems to the product team to help improve the stability, security, supportability, and performance of the platform.
• Design and implement improved processes for support tasks.
• Provide weekly reports to management relating to tickets, projects, and support work.

Skills: Platform Management, Performance Monitoring, System Automation, Root Cause Analysis, Application Troubleshooting, Process Improvement, Technical Reporting, Continuous Learning

• Take ownership of functional/nonfunctional scope analysis, product requirements, and solution design
• Work with architects/developers to design solutions that meet product requirements.
• Facilitate sessions to solicit, document, and review product requirements.
• Develop/groom product requirements backlog
• Refine user stories and acceptance criteria
• Participate in sprint planning activities
• Document as-is business processes and identify software feature requirements
• Assess the impact of new requirements on existing functionality
• Document feature requirements and develop user stories with clear acceptance criteria.
• Document integration requirements and work with architects and developers to design REST APIs that meet the requirements.
• Use Postman to test and validate the REST APIs
• Work with the QAT team to review Test Plans and Test Cases to ensure coverage of all requirements
• Provide feedback on test results, defect prioritization, and criticality.
• Document User Acceptance Test (UAT) Plans, Test Cases, and Test Scripts.
• Consistently keep business stakeholders informed of task priority and status.
• Lead and facilitate product grooming sessions.

Skills: Requirements Analysis, Solution Design, Product Backlog, User Stories, API Integration, Sprint Planning, Test Management, Stakeholder Communication

• Supports delivery, business, and project teams to retrieve and perform asset updates
• Responds to ITAM data queries from the organization
• Data validation and data entry are a major part of this position
• Manage the team inbox and provide process advice and training to customers
• Manage data exceptions resulting from ITAM and SAM Processes and procedures
• Understands the fundamentals of the Asset Management System used and responds to non-technical questions on its capabilities (e.g., reporting, general IT Asset Management, data standards, integration points, and general configuration)
• Works with a variety of teams to provide asset data
• Assist with the delivery of ITAM and SAM data requests (e.g., audits, physical inventories, and Technology Refresh)
• Ensure the preparation of weekly, monthly, and ad-hoc reports by the organization
• Contribute to process and procedural improvements
• Identify and escalate ITAM and SAM processes that may negatively impact the short or long-term ITAM objectives

Skills: Asset Management, Data Validation, Process Improvement, Data Reporting, Customer Support, Inventory Management, ITAM Operations, Compliance Auditing

• Ensure reliable and efficient operation of deployed B2B/B2C system solutions and related processes (e-commerce, Sales Force Automation, etc)
• Actively build and maintain close collaboration with stakeholders from Sales, Marketing, and Digital departments to stay up to date with the business needs.
• Translate business requirements into functional specifications and make sure that the developers understand the requirements.
• Mainly coordinate the development teams, validate the developments, and prepare the deployment
• Understand the business processes and technical areas, execute the deployment and localization of the global system solutions
• Participate and have the opportunity to lead projects, providing the best B2B/B2C systems solutions
• Regularly explore and assess the business potential of new technologies and products
• Build their own expertise while cooperating with professionals across the global organization of Philip Morris International.

Skills: System Operations, Business Analysis, Stakeholder Collaboration, Functional Specification, Project Coordination, Solution Deployment, Technology Evaluation, Process Optimization

• Provides information for staff and various committees guiding the design, implementation, and maintenance of complex applications and system specifications, and processes.
• Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness, and efficiency.
• Participates on a team to assemble requests for information/proposal (RFI/RFP), return on investment (ROI) calculations, capital or operating budgets data, or other high-level specifications and documents.
• Designs and administers standards and policies regarding application and end-user customer documentation.
• Ensures that department and company standards are implemented and consistently adhered to.
• Provides expertise in the development of fully integrated testing scenarios.
• Analyzes information systems across multiple levels and states and their relationships.
• Provides information to be taken into account as part of the comprehensive testing plans.
• Identifies, investigates, tracks, and resolves multilevel project, system, or application errors, ensuring the solution is timely and of acceptable quality.
• Participates in the design of end-user training and curriculum for applications and systems.
• Monitors the initial rollout and ongoing training of the user community.
• Provides expertise and guidance to the user community and mentors junior members of the department.
• Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

Skills: Systems Design, Policy Development, Information Analysis, Testing Management, Documentation Standards, Training Development, Problem Resolution, Healthcare IT

• Maintains and modifies complex systems and/or designs and develops integrated subsystems.
• Performs complex diagnosis of problems, providing solutions within the area of responsibility, and/or through consulting with team members
• Coordinates implementation of fixes and enhancements.
• Develops and manages internal procedures, tools, and documents.
• provide a high level of application integrity and availability, and to ensure timely, effective support.
• Write scope documents, manage source code, and develop technical support standards and procedures.
• Stays current with technological developments in software development, systems, and application support, as well as management and user support practices
• Manage a mixed platform client system environment (Windows, macOS, Ubuntu).
• Administer client system management tools
• Maintain client hardware standards, including client configuration and testing bleeding-edge technology.
• Administer enterprise software, including deployment and package management
• Diagnose and investigate unique and complex systemic problems.
• Write code/cookbooks that automate application and settings distribution using internal tools.
• Partner with information security, corporate network, field teams, and other related groups to ensure a balance of global fleet health and employee satisfaction.
• Partner with multiple teams to prioritize and balance work regarding requests, engineering, and operations.
• Work as the escalation point between several support teams for issues on the IT client platform.

Skills: System Maintenance, Problem Diagnosis, Implementation Management, Procedure Development, Application Support, Client Administration, Automation Scripting, Cross-Team Collaboration

• Manages and coordinates urgent and complicated support issues.
• Frontline support for end users to include troubleshooting, diagnosis, and repair of multiple technologies and equipment.
• Interact with internal and external customers.
• Monitor and manage inventory data.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization.
• Advise management on situations that may require additional client support or escalation.
• Review survey feedback to improve services, tools, and support experience.
• Perform customer support to include PC, Laptop, Modem, and Printer diagnostics and repair.
• Perform customer service support in the diagnostics, troubleshooting, and/or correction of software applications.
• Perform global hardware and software updates and complete system or hardware replacement.

Skills: Technical Support, Issue Management, Customer Service, Inventory Monitoring, Troubleshooting Expertise, Service Improvement, Hardware Maintenance, Software Diagnostics

• Maintenance of the event management system
• Collaborate on maintenance and further development of related APIs
• Participate in further development of the event management system and implementation of its new features, with special emphasis on providing technical expertise
• Participate in the development of custom coordination tools (R, Python, Excel) related to the internal Data Quality process, including reporting, and development of new functionalities in current tools
• Actively seek ways to optimize the current setup of the management system, to make it more effective and efficient
• Lead training sessions based on actual stakeholders' needs, both face-to-face as well as virtual format
• Create and keep up to date tutorial videos and other training materials, record and edit tutorial videos, keep all training materials up to date, and seek new ways to improve T&E activities
• Work with key stakeholders across the business to optimize IT and performance
• Support and maintain the effective integration of 3rd party data services
• Work with the MI Manager to provide accurate and relevant data for analysis

Skills: System Maintenance, API Development, Data Quality, Process Optimization, Technical Training, Tool Development, Stakeholder Collaboration, Data Integration

• Take responsibility for and see through to completion major commissions, systems changes and enhancements, effectively coordinating business, development, administrative and vendor resources in order to achieve the desired outcome on time and within budget.
• Partner with the key stakeholders to identify, analyze and document new business requirements and translate them to functional system requirement specifications.
• Complete system configuration changes and assist with developing, documenting and performing system and user acceptance tests.
• Serve as a liaison among HR, IT, HRIS, Payroll, and key business stakeholders to provide systems support and to fully leverage the systems' capabilities to meet the needs of the business and the workforce.
• Provide escalated system support and troubleshoot issues for internal system administrative users in the Compensation and Talent Planning Department.
• Work with end-users to identify, design, and implement applications in support of core business operations, document application features and provide cross-functional training
• Provide technical and functional support for the core manufacturing application, including system administration, problem resolution, security access, and training.
• Maintain liaison with business and technical staff and extended support organizations for the resolution of application and database problems.
• Work with IT and project teams to deliver new products and enhancements to existing products
• Provides Software applications support, monitors ticket queues, troubleshoots and resolves assigned trouble tickets, and collaborates with vendors and all appropriate parties to resolve tickets.
• Works with end users to determine system needs and enhancements, Documents and develops system modifications and test protocols, executes test scripts, and Coordinates moves to production, monitors and resolves post go-live issues, and ensures that all changes follow compliance standards.
• Works both independently and as a member of a team to resolve issues.
• Develops documentation for Quality Management processes like Change Control, Deviations, CAPAs, Audits, etc.

Skills: System Enhancement, Business Analysis, Configuration Management, User Support, Cross-Functional Collaboration, Application Administration, Testing Coordination, Change Control

• Experience in an applicable clinical or business-related healthcare or healthcare IT function.
• Experience or certification using or working with Epic or another electronic healthcare system.
• Experience with hospital workflow analysis for the development of electronic solutions with assigned applications.
• Experience organizing and managing detailed information and working with and leading teams.
• Expert knowledge and hands-on experience in assigned applications
• In-depth understanding of system integration with internal and external applications.
• Knowledge of operational healthcare hospital workflows.
• Knowledge of system configuration, data tools and concepts, techniques, industry best practices, tools, and standards.
• Knowledge and skills in project management methods, with an ability to demonstrate methods to lead projects.
• Demonstrates mastery of application and system integration.
• Excellent verbal, written communication, and interpersonal skills.
• Ability to work under high-stress conditions in a changing environment.
• Organizational and analytical skills, ability to prioritize.
• Strong technical management and technical problem resolution skills.
• Flexibility in accepting assignments, including on-call and overtime activities.

Qualifications: BS in Computer Science with 8 years of Experience

• Experience in analyzing and understanding user stories to design solutions that will be implemented using globalized systems based on individual market and global needs
• Experience with providing hyper-care support for deployed solutions, which includes troubleshooting, incidents, performance testing, end-user errors, and ongoing regular maintenance support
• Demonstrated experience with Oracle database or SQL
• Knowledge of sales order management and payment process
• Deep understanding of agile project management methodologies, excellent interpersonal skills, and an enjoyment of working in a highly iterative, agile, and open team environment
• Excellent verbal and written communication skills
• Intermediate skills in Microsoft Word, Excel, and Outlook
• Intermediate skills in Microsoft PowerShell and command-line scripting
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to be innovative and think strategically
• Ability to travel internationally

Qualifications: BS in Information Technology with 6 years of Experience

• Experience working as an IT Analyst with advanced IT troubleshooting, including server technologies and operating systems.
• Extensive knowledge of server hardware, server operating systems, VMware, tape storage systems and software, networking technologies and concepts, Microsoft Active Directory
• Basic understanding of bank technology processes and procedures, NAS/SAN devices, and database technologies such as Microsoft SQL.
• Knowledge of information systems security operations, techniques, and best practices.
• Expert level of knowledge of software applications and the ability to learn new software through use and documentation.
• Acute understanding and working knowledge of successful business practices and current Information Technology.
• Excellent interpersonal, verbal, written, and telephone skills.
• Ability to adapt to change in the workplace.
• Ability to use thinking and reasoning to solve a problem.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to organize and direct a project to completion.
• Ability to understand complex technical issues and articulate those principles in the most basic terminology.
• Ability to work both in a team and self-directed.
• Demonstrated ability to work under tight time pressure and respond to unplanned system outages.

Qualifications: BS in Management Information Systems with 7 years of Experience

• Experience in business systems analysis projects.
• Experience working in the manufacturing environment
• Experience in the Cetec, ECI-M1, QT9, and Acumatica
• Experience working in a DoD manufacturing environment
• Deep understanding of business processes and operating models, as well as customer processes and mission.
• Expert in SQL, expert understanding, strong conceptual understanding of one
• Excellent documentation and organizational skills
• Analytical and reasoning skills
• Strong attention to detail
• Ability to document highly complex processes, procedures, and/or policies
• Strong ability to think critically and generate solutions

Qualifications: BS in Software Engineering with 8 years of Experience

• Extensive experience and knowledge of Dynamics AX ERP
• Experience supporting MS Dynamics AX and/or RFSmart
• Business process redesign/engineering experience.
• Working knowledge of .NET, VBScript, and/or SQL
• Strong analytic and strategic problem-solving ability
• Excellent planning, organization, and prioritization skills
• Strong written, verbal, and presentation skills
• Strong interpersonal and meeting facilitation skills
• Excellent relationship-building and alignment-building skills
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms
• Excellent analytical and problem-solving skills
• Strong leadership, meeting management, and presentation skills
• Be able to train, coach, and facilitate others in one-on-one meetings and working sessions
• Ability to implement processes and support ERP applications in a fast-paced business environment
• Demonstrated ability to think cross-functionally, influencing change within a multi-departmental environment
• Ability to work independently with minimal supervision.
• Willing to take calculated, well-communicated risks with clear mitigation plans in place

Qualifications: BS in Computer Engineering with 10 years of Experience

• Experience in the SAP Sales and Distribution module with end-to-end S4/ECC implementation experience
• Hands-on experience in configuring and supporting the Integration of SD with MM and FI modules.
• Hands-on experience in configuring end-to-end S/4 Order to Cash processes like Contract Management, Order management, Pricing, account determination, text, and output determination.
• Good experience in gathering functional requirements and designing system solutions related to the OTC area and SD integration with MM and FI.
• Hands-on experience/Good understanding of configuring IDOC structure to integrate S4 order, shipment, and invoice transactions with external systems
• Knowledge of the customer down payment process.
• Excellent verbal and written communication skills.
• Proficiency in the Microsoft Office Suite.
• Ability to work effectively within a matrix organization
• Be able to work in a team atmosphere with little supervision and integrate into an existing team
• Be able to interface with all levels of management and at multiple levels within a business organization
• Ability to manage multiple stakeholders with varying degrees of alignment to a single strategy or desired outcome
• Ability to communicate clearly with all levels of the organization

Qualifications: BS in Information Systems with 9 years of Experience

• Lyniate Rhapsody Interface Engine Basic and Associate Certifications
• Experience in radiology, pharmacy, and other clinically related interface development.
• Knowledge and understanding of business requirements, technical designs/specifications, and project implementations
• Knowledge and ability to assess business requirements, and provide production support and services
• Knowledge of structured analysis concepts, problem management concepts, and organizational analysis, with a focus on information systems
• Knowledge and ability to analyze complex factors and select methods, techniques, and evaluation criteria for the purpose of managing and planning technology systems
• Knowledge of technical applications and interfaces typically used in a healthcare environment
• Knowledge and understanding of the integration of information systems with specific organizational business needs and plans
• Knowledge of new technologies and maintaining, and staying abreast of updates and changes
• Ability to solve problems and identify solutions
• Ability to research and interpret relevant regulations, guidelines, and standards
• Ability to apply judgment and make informed decisions
• Ability to foster effective relationships and build consensus
• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

Qualifications: BS in Data Science with 7 years of Experience

• Oracle or Microsoft certifications
• Experience with Crystal Reports or a similar reporting tool
• Experience with a manufacturing-oriented ERP system
• Experience with virtual environment administration
• Experience with cloud and hybrid cloud systems
• Experience with an IT ticketing system or an ITSM system
• Experience with administering an Active Directory environment
• Experience with IQMS/DelmiaWORKS ERP
• Thorough knowledge of Microsoft applications, as well as the ability to quickly adapt to new technology
• Exceptional customer/employee service focus, including attention to providing quality results with demonstrated ability to prioritize multiple tasks and manage work time efficiently
• Excellent oral and written communication skills with individuals of varied backgrounds
• Advanced SQL and Crystal Reports skills
• Attention to detail and the ability to account for time
• Demonstrated creative problem-solving with the ability to implement new ideas and processes
• Ability to effectively triage user issues and focus on priorities
• Ability to drive process improvement
• Highly detail-oriented and organized

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience in a general IT/Systems Analyst role
• Experience with managing small projects
• Experience with Agile and Scrum framework
• Excellent knowledge of Microsoft Applications
• Working knowledge of ERP systems
• Understanding of data modeling
• Good SQL skills and experience with BI tools
• Analytically minded and customer-focused
• Excellent troubleshooting and implementation skills
• Good communication skills with both technical and non-technical stakeholders at all levels

Qualifications: BS in Systems Engineering with 5 years of Experience

• Experience as a Systems Analyst (business and technical)
• Experience in testing, documenting, and implementing systems
• Experience in examining and documenting current systems
• Experience gathering and documenting requirements
• Experience creating specifications for application development and enhancements
• Experience as a liaison with other IT staff and application end users
• Experience as an IT Systems Analyst
• Experience with Autodesk BIM360, Build, Vault, and Hexagon EcoSys
• Knowledge of the Georgia-Pacific organization and business
• Solid understanding of Engineering business processes
• Knowledge of reporting and dashboarding tools
• Strong technical background (AWS environment, Development skills in .NET and or Lambda)
• Good customer service skills/Customer Focus
• Strong collaboration, facilitation, and communication skills

Qualifications: BS in Business Information Technology with 8 years of Experience

• Hands-on experience in configuring and supporting process design in SAP, APO, and other advanced planning software.
• Experience with industry-standard ERP system implementations (waterfall and agile methodologies).
• Experience in SAP S/4 HANA.
• Experience in Kinaxis Rapid Response as well as other advanced planning tools.
• Experience/knowledge working in an aerospace environment
• Technical experience and a working knowledge of SAP ECC and APO, skill sets (SIOP, Supply Chain Control Tower, Demand, Inventory, Response, and Supply).
• Knowledge of other planning configurations, master data, and transaction processing, including interface using ETL tools such as Talend or Informatica to and from SAP ECC/S4HANA.
• Business domain knowledge about demand/supply planning, Inventory optimization, and SIOP
• Strong project management, analytical, and technical skills.
• Excellent judgment, interpersonal skills, cultural awareness, and professional maturity with executive presentation experience, comfortable interacting with senior executive leadership.
• Ability to quickly adapt to changing business environments.
• Willingness to learn new technologies and take on new projects to grow experience.
• Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.

Qualifications: BS in Network Administration with 10 years of Experience

• Extensive experience w/MS Access 2003 to 2016.
• Experience using Oracle and Microsoft SQL objects.
• Experience with manufacturing processes and procedures.
• Extensive knowledge of computer hardware and common desktop software, including MS Office and the Windows OS
• Working knowledge of Network topologies, protocols, and enterprise network equipment
• Strong knowledge of IT Service Management processes, software, and hardware
• Outstanding organizational skills with good written skills, and verbal skills
• High proficiency in Microsoft Office skills (e.g., Excel, PowerBI, PowerPoint, SharePoint).
• Strong organizational skills and ability to multitask.
• Ability to query and program functions/procedures in VBA, T-SQL, and PL-SQL.
• Ability to work in a collaborative team environment

Qualifications: BS in Industrial Engineering with 7 years of Experience

• Technical experience as a Systems Analyst, System Engineer, or System Administrator in a regulated industry.
• Demonstrated experience in the installation, configuration, and troubleshooting of systems and associated infrastructure.
• Experience within the biotech or pharmaceutical industry
• Experience with a validated systems environment, including 21CFR Part 11, GxP, IEC-62443, CPwE, ISA-95, etc.
• Knowledge of Server Operating systems and the ability to troubleshoot common server issues.
• Knowledge of Networking and network principles
• Understanding of manufacturing and/or clean room processes and methods
• Strong analytical and problem-solving skills and the ability to work accurately, with interruptions, to meet deadlines.
• Strong written and verbal communications, and the ability to interact with both technical and non-technical stakeholders and users

Qualifications: BS in Computer Information Systems with 9 years of Experience

• Experiences with SAP, EDI/EDIFACT, or RosettaNet standards
• Solid understanding of the application of Software Development Life Cycle, Agile Operating Model, and Kanban methodology.
• Proficiency in written and spoken English to support customers from different regions. 
• Ability to work well with stakeholders and other team members to ensure high-level and detailed requirements meet expectations.
• Ability to deliver all testing-related deliverables according to Intel's test methodology.
• Ability to troubleshoot issues to find the root cause and recommend Supply Chain Integration solutions.
• Ability to work on multiple projects simultaneously and work in a team environment.
• Be able to communicate clearly and concisely at various audience levels.
• Self-starter who takes ownership and responsibility for projects and initiatives.

Qualifications: BS in Information Science with 4 years of Experience

• Working experience with AccelQ for test script development and management of all automation artifacts
• Working experience with Postman for API test script development and management of all automation artifacts
• Experience with data-driven, keyword-driven automation and descriptive programming techniques
• Experience in the development of manual test scripts that could be easily understood and transitioned over to the Automation Test Team for development and inclusion in the existing Automation Test suite.
• Functional knowledge regarding SIMPL Service Fulfillment, Order (all Service Types), API Testing, and Trouble Ticketing
• Basic knowledge of DPI Ordering and Billing (not necessarily all DPI system functions)
• Technical knowledge of SIMPL, DPI, ViryaNet, OS3, and Remedy ticket systems.
• AccelQ, Postman (API Testing), and JIRA knowledge for test execution and defect management.
• Familiarity with the validation of UI against backend systems or databases
• Excellent knowledge of SQL and database technologies, including design and implementation
• Strong collaboration skills to work alongside different members of a project team
• Ability to establish, modify, move, and/or manage test data for various/multiple projects, testing scenarios, and systems
• Demonstrated ability to analyze requirements and testing artifacts to determine test schedules and detailed estimates of work.
• Ability to analyze test artifacts to include test plans, test cases, to design and develop scripts
• Ability to triage and rerun scripts for troubleshooting of complex issues (network, hardware, software) by using tools such as AccelQ, SoapUI, and screenshots to help coordinate the resolution of issues

Qualifications: BS in Applied Computing with 7 years of Experience

• Previous experience delivering training (remote and in person)
• Previous experience in developing, organizing, and delivering training material systems.
• Experience in Training development and documentation skills.
• Experience in Reporting, Training development, and documentation skills.
• Experience with facilitation, training, or coaching.
• Strong understanding of the components of contact center technologies and telephony solutions.
• Strong understanding of the software development life cycle.
• Strong verbal and written communication skills.
• Ability to work effectively and collaboratively with minimal direction.
• Ability to establish effective, ongoing relationships with clients, staff, and management.
• Ability to manage multiple competing priorities and work under pressure in high-stress situations.

Qualifications: BS in Software Development with 5 years of Experience

• Experience with major systems development and implementation.
• Experience with Azure DevOps
• Working knowledge of financial/reporting systems and concepts (EG, ERP/CRM/HRIS systems)
• Working knowledge of cybersecurity principles (EG, PCI/PII/Compliance processes and tools)
• Knowledge of state-of-the-art technology.
• Demonstrated knowledge of project management and control.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, and Word.
• Ability to communicate ideas and provide solutions.
• Ability to effectively work with people in other departments and/or outside of the enterprise.

Qualifications: BS in Computer Networks and Security with 7 years of Experience

• Experience and/or education in computer science and/or IT systems management. 
• Experience working with IT services should mirror the same exceptional customer experience expectations the Residents have when working with the leasing and maintenance teams. 
• An understanding of hardware, software, networking, mobile technology, and security systems is important for this role.
• Proficiency in Microsoft systems, MS 365, MS SharePoint, and MS admin tools will be key skills for this position. 
• Analytical and budgeting skills are critical for managing service contracts and IT costs. 
• Time management and internal cross-functional collaboration skills are key to facilitating training, ensuring new developments have services set up to begin a business, and overseeing the variety of IT needs of the business.
• Strong skills in computer and systems troubleshooting
• Excellent communication skills for complex and ambiguous issues to various audiences
• Skills to elicit and analyze requirements, design solutions, and communicate effectively with the technical team
• Ability and desire to help people in a positive way and improve their IT experience are critical for this position.

Qualifications: BS in Computational Science with 5 years of Experience

• Experience in a role supporting/managing an enterprise application
• Experience with the implementation of systems and applications in an enterprise environment
• Technical knowledge of computer hardware, computer software, printers, and peripheral equipment
• High-level knowledge of LAN/WAN equipment and topology
• High-level knowledge of server management and OS support
• Effective organization and planning skills, with the ability to handle changing priorities
• Excellent communication, interpersonal, and influencing skills
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology best practices, including security, to problem resolution and troubleshooting.
• Must be a self-starter, able to work in a team environment, and motivate others

Qualifications: BS in Technology Management with 6 years of Experience

• WMS experience in configuration and/or support
• Experience in delivering IT solutions to external customers
• Experience working in a project environment
• Excellent personal presentation and strong written and verbal communication skills
• Fluent in English (spoken and written)
• Strong analytical thinking and the ability to write technical specifications
• Understanding of command-line scripting, e.g, PowerShell or Bash
• Ability to communicate effectively with people at all levels of the company in a professional manner, face-to-face, on the telephone, and in writing
• Ability to present complex information as a story to all organizational levels.
• Team player and collaborator, with a belief in the importance of transparency and sharing
• Self-starter who takes ownership and responsibility for deliverables, working both independently and collaboratively in teams

Qualifications: BS in Information and Communication Technology with 4 years of Experience