Job Summary:

• Work with business associates to implement required features
• Provide onboarding support and ongoing mentoring to new or junior associates
• Maintain JIRA design and configurations
• Design, implement, and extend JIRA software to meet needs
• Ensure deployment and migrations of JIRA
• Install and upgrade to the latest JIRA software version
• Upgrading JIRA plug-ins workflow and modifying the plug-ins
• Workflow to take advantage of the new JIRA software version from Atlassian
• Manage and maintain Jira users and account management
• Work with the Engineering team management to adapt existing engineering processes and practices

Skills on Resume:

• Feature Implementation (Hard Skills)
• JIRA Design (Hard Skills)
• Custom Development (Hard Skills)
• Deployment Management (Hard Skills)
• Version Control (Hard Skills)
• Plug-in Management (Hard Skills)
• User Administration (Hard Skills)
• Process Adaptation (Soft Skills)

Job Summary:

• Performs root cause analysis of systems issues 
• Consistently identifies trends and opportunities to improve the stability and usability of CRICO's systems infrastructure
• Maintains system documentation such as access control lists for servers
• Shares and other resources, server/desktop hardware and software configurations and other procedural documentation
• Maintains disaster recovery procedures and participates in DRP tests
• Performs basic system administration functions for all applications and infrastructure components
• Manage and work incoming tickets from end users to resolve, or route to other IT members.
• Build and maintain workstation hardware across the organization.
• Update and manage the patch levels of software installed on workstations across the org.
• Create and manage identities and audit access for corporate platforms and systems.

Skills on Resume:

• Issue Analysis (Hard Skills)
• Infrastructure Optimization (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Administration (Hard Skills)
• Ticket Management (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Patch Management (Hard Skills)
• Access Control (Hard Skills)

Job Summary:

• Responds to escalated problems pertaining to all application hardware and software products supported by the IT department
• Mentors and serves as the point of escalation for tier 1 help desk personnel, stepping in 
• Ensure resolution in accordance with applicable SLAs
• Resolves issues independently and seeks assistance or escalates more complex issues in a timely manner
• Maintains user accounts, mailing lists, and related systems
• Manages the desktop infrastructure through the use of automation, monitors systems availability
• Conducts routine hardware and software audits 
• Ensure compliance with existing standards, policies, and configuration guidelines
• Assists with projects related to infrastructure and security maintenance and upgrade activities
• Day-to-day administration of designated security controls

Skills on Resume:

• Escalation Response (Hard Skills)
• Help Desk Mentorship (Soft Skills)
• SLA Compliance (Hard Skills)
• Issue Resolution (Hard Skills)
• Account Management (Hard Skills)
• Desktop Management (Hard Skills)
• Audit Oversight (Hard Skills)
• Security Administration (Hard Skills)

Job Summary:

• Implementation and enforcement of network policies and procedures
• Maintain availability, performance, and security of network, servers, and desktops
• Reviews existing technology environment and suggest and implements improvements and upgrades
• Actively seeks out opportunities to improve existing practices, procedures, and technology implementations
• Provide technical support and guidance to users
• Responsible for administering the technology aspects of the Business Continuity Plan
• Develop new processes to facilitate a productive development environment
• Work with product managers, business analysts, and other related stakeholders
• Ensure that business requirements and priorities are well understood and clearly communicated to the development team
• Collaborate with other developers across multiple teams and technologies for different integration use cases

Skills on Resume:

• Policy Enforcement (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Technology Enhancement (Hard Skills)
• Process Improvement (Soft Skills)
• User Support (Soft Skills)
• Continuity Management (Hard Skills)
• Process Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary:

• Work with end users to support email and Active Directory issues.
• Work with vendors to support email and Active Directory systems.
• Responsible for the day-to-day operations of and support for applications and systems to include: Microsoft Exchange servers, Microsoft Outlook, Exchange Active Sync, and other applications as deployed by the Unified Communications team.
• Responsible for monitoring and responding to issues or service requests reported in Service Desk 
• Creating and resolving problem tickets for chronic service issues.
• Participates in the on-call rotation for after-hours support
• Interface with the IT Managers and users on business and technical issues.
• Provides maintenance and technical support on solutions, utilizing current and emerging technologies.
• Ensures that all operations guides and configuration documents are well written 
• Assist other IT team members with the maintenance and rollout of corporate infrastructure platforms and projects.
• Follows change management process.

Skills on Resume:

• End User Support (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Application Operations (Hard Skills)
• Service Desk Management (Hard Skills)
• Problem Ticket Resolution (Hard Skills)
• On-Call Support (Hard Skills)
• IT Communication (Soft Skills)
• Technical Maintenance (Hard Skills)