Job Summary: 

• Conduct various types of social media and background investigations
• Utilizing social media research, public record research and third-party databases to build leads and assist with investigations
• Support senior management updates, including tactical, operational, and strategic threats of concern, and brief key assessments
• Deliver analytical assessments in clear, succinct, and appropriately caveated products that project credibility, convey recommendations, and reinforce key messages
• Collaborate with key stakeholders within and outside the department and firm to develop an assessment that integrates disparate and seemingly innocuous data/information
• Edit and publish research under deadline pressure
• Edit copy for accuracy and insightful coverage across a broad range of industries including company, credit, policy, litigation, economics and long-form research
• Collaborate across BI and News teams

Skills on Resume: 

• Social Investigation (Hard Skills)
• Database Research (Hard Skills)
• Threat Assessment (Hard Skills)
• Analytical Writing (Soft Skills)
• Cross Collaboration (Soft Skills)
• Editing Accuracy (Hard Skills)
• Industry Knowledge (Hard Skills)
• Strategic Communication (Soft Skills)

Job Summary: 

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
• Ensure the implementation of the Client Management Process for the accounts and be able to add
• Lead the client servicing team with the primary responsibility of expanding the scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of research projects, including preparation, approval, and delivery of proposals, reports, and presentations
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure team members are trained to handle client requirements
• Ensure adherence to the company policies on business conduct/ethics when servicing clients is observed by the entire division
• Achieve revenue, profitability, quality, the speed of delivery, and productivity targets, as well as other related business development objectives
• Ensure local business strategies are implemented according to regional / sub-regional directions to meet the financial and business objectives of the division
• Monitor the actual financial performance against the budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to the company's policies and guidelines
• Manage the cost of jobs within the present budget restrictions
• Identify areas of business opportunity and growth for the business unit
• Build, maintain and further foster relationships with current and new clients
• Work on a strategy and approach to win back lapsed clients
• Develop a winning sales framework for approaching new clients, especially local FMCG
• Customize the sales toolkit to be relevant to long-tail clients
• Develop plans to cross-sell and introduce new services to current clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to new business initiatives and participate in the development and launch of new services
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities for clients

Skills on Resume: 

• Client Satisfaction (Soft Skills)
• Service Standards (Soft Skills)
• Team Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Product Solutions (Hard Skills)
• Client Engagement (Soft Skills)
• Financial Monitoring (Hard Skills)
• Business Development (Hard Skills)

Job Summary: 

• Gather relevant data from the company's internal and external resources
• Analyze data to determine problem areas in company processes
• Build-up template for strategic analysis to diagnose business problems and advise the management board on appropriate areas of improvement
• Recommend solutions to reduce or eliminate issues and increase profitability
• Provide marketing and customer insight for the Marketing and Communication team to develop their strategic as well as project execution plans
• Create reports for presentation to upper management
• Hire and train new analysts
• Supervise and manage outsourced workforce and/or partners to conduct relevant market data collection or market research
• Develop BI systems for the company to support short-term and long-term business decisions as well as marketing and communication campaigns
• Monitor budget and expenditures to ensure to maximize the value of the investment is maximized

Skills on Resume: 

• Data Collection (Hard Skills)
• Process Analysis (Hard Skills)
• Strategic Diagnosis (Hard Skills)
• Solution Recommendation (Soft Skills)
• Market Insight (Hard Skills)
• Report Creation (Hard Skills)
• Team Supervision (Soft Skills)
• BI Development (Hard Skills)

Job Summary: 

• Gather and analyze industry and market data to identify trends and patterns
• Partner with stakeholders across business units to develop necessary reports
• Identify requirements across business units
• Prepare data-driven recommendations and assist with data-driven decisions
• Assist with basic administrative tasks

Skills on Resume: 

• Market Analysis (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Requirement Gathering (Hard Skills)
• Data Recommendations (Hard Skills)
• Task Support (Soft Skills)
• Trend Identification (Hard Skills)
• Report Development (Hard Skills)
• Decision Support (Soft Skills)

Job Summary: 

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with a clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients regularly
• Responsible for regularly updating the client health internal tracker
• Anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues
• Accountable for the Net Promoter Score (Client satisfaction survey) process and result
• Ensuring service quality meets client expectations, and timely addressing client escalations
• Responsible for collecting Voice of Client on their experience and servicing quality, sending to the country/cub-region Managing Director to feed into the product or strategy team
• Accountable for managing client relationships, consulting the Analytic Insight and Customer Service team throughout the process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure a quality response to the client
• Work with the Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day-to-day engagement and handing off to Commercial teams for further stages
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Provide support, recognition and feedback to assist associates in achieving the performance expectations and standards
• Act as a coach, guide and mentor to employees and contribute to the succession plan for the team
• Establish a strong team environment focused on exceeding internal and external client requirements

Skills on Resume: 

• Business Planning (Hard Skills)
• Client Alignment (Soft Skills)
• Issue Resolution (Soft Skills)
• Service Quality (Hard Skills)
• Client Relationship (Soft Skills)
• Team Coaching (Soft Skills)
• Performance Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Manage both online and offline desk research to support proposal design and final reporting
• Perform Analysis of both qualitative and quantitative data to assist in the identification of client issues and the development of client deliverables
• Responsible for quality control of qualitative and quantitative data research
• Perform a QC call back to the research respondents 
• Assist consultants in day-to-day project operations, i.e., preparation of research materials, agreements, presentation slides and other documents for research fieldwork
• Develops broad knowledge of related research methodologies and the pharmaceutical market through the delivery of client engagements
• Creates presentations for clients with some senior support
• Attends, supports, and presents at client meetings with senior support. Contributes to learning, development and recruiting

Skills on Resume: 

• Desk Research (Hard Skills)
• Data Analysis (Hard Skills)
• Quality Control (Hard Skills)
• Project Support (Soft Skills)
• Document Preparation (Hard Skills)
• Methodology Knowledge (Hard Skills)
• Client Presentation (Soft Skills)
• Team Contribution (Soft Skills)

Job Summary: 

• Tactical intel support for SOC and CIRT missions
• Analysis and processing of intelligence alerting
• Actively tracking threat actor groups
• Research and implement new intelligence sources, including open source
• Conduct research supporting RFIs and scheduled work products
• Apply the Diamond model analysis against observed threat actor activity
• Perform both static and dynamic malware analysis
• Actively researching new TTPs from public and internal reporting
• Create compelling internal presentations from the results of work
• Creation of detailed process documentation

Skills on Resume:

• Tactical Support (Hard Skills)
• Alert Analysis (Hard Skills)
• Threat Tracking (Hard Skills)
• Source Research (Hard Skills)
• RFI Support (Hard Skills)
• Malware Analysis (Hard Skills)
• TTP Research (Hard Skills)
• Process Documentation (Hard Skills)