• Professionally answer incoming customer phone calls while maintaining appropriate phone metrics and KPIs
• Follow up to ensure that customer issues are resolved both promptly and thoroughly
• Research customer complaints, documenting them accordingly in the quality system
• Directly assist the customer with resolution-based results
• Research delivery and/or invoicing discrepancies
• Issue credit and/or returns accordingly
• Issue Return Goods Authorizations with an approval level up to $2,000
• Establish close working relationships with internal stakeholders and customers, understanding their business and how to add value
• Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
• Complete the order entry process with a high degree of accuracy for orders
• Communicate clearly and professionally
• Maintain appropriate Inside Sales controls and documentation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
• Follow all company-related safety/environmental rules and regulations
• Perform other duties as assigned by the Inside Sales Supervisor to ensure a positive customer experience
• Maintain a working environment that encourages and supports collaboration and teamwork

Skills: Customer Service, Issue Resolution, Complaint Handling, Order Entry, Return Processing, Product Knowledge, Process Improvement, Team Collaboration

• Manage order process from the initial inquiry to the completed delivery of the product i.e., preparing quotes, entering orders, and coordinating shipments
• Working closely with customers, distribution personnel, etc., to ensure that all orders are delivered accurately and promptly
• Maximize sales within the existing territory
• Ensure accounts are purchasing all possible Mueller products, including products from other Mueller divisions
• Communicate with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments etc.
• Acquire knowledge of all Mueller product lines to expand the basket of offerings to the current territory
• Expand current territory by adding new accounts and product line offerings
• Ensure existing and future customers understand the full range of Mueller’s products and capabilities
• Coordinate with other Mueller entities and divisions to leverage Mueller’s full offering
• Understand customers’ business, needs and requirements
• Secure customer profiles and organizational structure to build an account database for the territory
• Leverage relationships to secure access to parent companies, sister divisions, subcontractors, etc. to maximize the full extent of customer potential including potential international opportunities
• Prepare and analyze reports to assess potential business opportunities
• Communicate directly with customer(s)/supplier(s) to organize shipments
• Resolve shipping, pricing and shortage discrepancies

Skills: Order Management, Quote Preparation, Sales Growth, Customer Communication, Product Knowledge, Territory Expansion, Report Analysis, Discrepancy Resolution

• Business bridge between sales executive and solutions team, assist in filtering and prioritizing sales opportunities (to include responses to RFI, RFQ/RFP)
• Respond to customer inquiries in Request for Information (RFI) or Request for Quote or Pricing (RFQ/RFP) proposals,
• Assist in gathering data and creating value streams, process maps, time studies, business opportunity assumptions, and floor plans
• Coordinate and facilitate meetings with cross-functional teams (Operations, IT, sales, customer service and Safety and Quality)
• Review value stream map and pricing proformas, account implementation, and special projects
• Update and maintain the customer contracts database
• Identify and notify management of accounts due for operation and financial review (e.g., 90 days from account implementation, etc.)
• Update and maintain CRM, and account pricing tracker
• Assist in entering rates in WMS and Accounting systems
• Assist in creating QBR data reports and other management reports
• Assist in creating rate proposal responses for customers and document pricing assumptions
• Coordinate with the credit department to facilitate credit checks on potential and existing customers
• Monitor the credit history of existing customers

Skills: Opportunity Filtering, Proposal Response, Data Analysis, Meeting Coordination, Contract Management, CRM Management, Report Preparation, Credit Monitoring

• Collects company data or conducts internal/external research for opportunity response documents, strategy development, and/or for support of pursuit efforts for own and other offices
• Conducts customer, competitor and market research in support of customer and/or opportunity strategy development
• Collaborates with the designated core Account team to establish and populate dedicated core account management information repositories (e.g. CSP, SharePoint, Teams)
• Supports the development of documented customer strategies and related information
• Coordinates and develops sales documents using applicable tools, guidelines and templates
• Develops and maintains sales qualification materials and supporting information in designated information management or filing systems
• Interacts with operations personnel to support the development of sales material
• Proofs and edits technical and non-technical documents for consistency
• Develops, prepares and updates/maintains non-opportunity specific/additional sales qualification and reference materials (including résumés, project descriptions and organization charts) in designated information management systems
• Oversees various knowledge management and database systems, ensures effective use of these tools within the organization, and contributes to further development of these tools
• Works with supervisor/manager to improve processes, identify/correct problems, and document revisions to procedures
• Shares information (resumes, project descriptions, qualification data, etc.), knowledge, and best practices with inside sales staff company-wide
• Develops new or updates existing sales qualification materials for current and future pursuit efforts to maximize the quality and efficiency of sales document preparation

Skills: Data Research, Market Analysis, Account Management, Strategy Support, Document Preparation, Information Management, Content Editing, Process Improvement

• Works with inside/outside sales and operating segments to identify response requirements and develop a realistic approach and schedule for the response
• Work with Capture Manager/Operations to develop innovative solutions, or leverage the corporate network to identify existing capabilities that respond to customer challenges and create a distinctive competitive advantage
• Organizes and participates in response-related meetings (internal and/or customer)
• Manages response efforts for customer questionnaires, qualifications requests, sales opportunities that are smaller in size and/or complexity, and volumes/sections on larger opportunities
• Monitors progress against the opportunity response plan
• Coordinates response reviews and approvals
• Manage the successful development of compliant, competitive, and compelling Proposals, RFIs, Pre-qualifications, and EOIs through effective collaboration across teams that include internal staff, other business lines and or outside partners/suppliers
• Analyze the customer RFP main requirements and communicate them to the proposal team and management
• Develop a professionally produced proposal within customer-defined timeframes and requirements
• Assist with Kick-off, Win planning, Proposal technical review and other meetings 
• Ensure the completed proposal aligns with the customer requirements and the RFP, contains the win themes, is correctly formatted and approved by the location management team

Skills: Requirement Analysis, Solution Development, Meeting Coordination, Response Management, Progress Monitoring, Proposal Management, RFP Analysis, Compliance Assurance

• Manage bid clarification process and maintain a register to track clarifications during bid and post-bid
• Participate in the handover of successful proposals to the project team
• Work with the ISM on larger bids to track and monitor bid and proposal (B&P) budget for selected pursuits
• Works with designated response team members to develop and implement opportunity response plans i.e., activities, deliverables, owners, milestones, etc., in alignment with the Sales process
• Prepares written and graphical elements of sales opportunity response documents such as proposals, qualifications and presentations
• Coordinates production of response documents (printing, copying, binding, shipping
• Develops appropriate network within the company to facilitate the identification and sharing of relevant information, best practices, etc. between offices
• Ensures adherence to standards and templates to present a consistent appearance/style in compliance with corporate identity
• Coordinates with dedicated graphics personnel and outside print vendors 
• Provide graphics and desktop publishing support
• Assist in sales management for the preparation of weekly/monthly sales reports

Skills: Bid Management, Proposal Handover, Budget Tracking, Response Planning, Document Preparation, Production Coordination, Knowledge Sharing, Sales Reporting

• Contact pre-qualified borrowers to facilitate a warm call transfer to a licensed mortgage loan originator
• Handle a high volume of outbound calls, averaging 150-200 per day
• Answer inbound calls, provide information and transfer to a licensed mortgage loan originator
• Provide information on the company and service offerings while maintaining a high level of professionalism and diplomacy during all customer interactions
• Develop deep expertise in the company and service offerings and engage potential customers by asking questions about their needs
• Record and track calls and customer interactions in a client relationship management (CRM) tool in an efficient and timely manner
• Ensure customer records are properly updated and maintained in CRM
• Follow and adhere to all federal, state, and internal compliance regulations
• Train future or current employees on sales tactics and best practices
• Utilize and strengthen communication skills (75-100+ outbound dials daily)
• Learn and develop various sales techniques and customer service skills
• Gain expertise in 30+ different sports recruitment processes
• Take advantage of professional growth opportunities

Skills: Warm Calling, Outbound Calling, Inbound Support, Customer Engagement, Product Knowledge, CRM Management, Compliance Adherence, Sales Training

• Coordinate and communicate with managers and sales teams to meet customer needs
• Communicates and provides sales support daily with the sales team
• Prospecting and lead generation
• Navigate CRM to qualify leads and share information with the team
• Ensuring that inventory is accounted for on the local level
• Sourcing and price attachments
• Process walk-in traffic for order pick-ups
• Coordinate with the shop on equipment status
• Manage the sales cycle of walk-in traffic from start to finish
• Quoting customer price requests including negotiations with supplying factories
• Coordination of technical and environmental requests in cooperation with related departments
• Reporting and support for related Key Account Management
• Support sales number growth by constant project follow-up activities
• Monitoring of customers' collection ratio regarding on-time invoice payments

Skills: Customer Support, Sales Coordination, Lead Generation, CRM Management, Inventory Tracking, Price Quoting, Project Follow-up, Payment Monitoring

• Process drop ship order in the Orgill website or directly with the vendor
• Call vendors to confirm the order has been received and to request that the vendor fax back the acknowledgement form
• Update the mainframe with the estimated shipping date, the vendor advice or any other comments the vendors give
• Manage online Drop Ship order placement and IDS INBOX
• Resolve order issues with vendors before the orders ship (price discrepancy, not meeting the min PPD, etc)
• Resolve order issues with vendors after the orders ship out (Duplication, Returns, wrong billing, etc)
• Request a quote from vendors
• Follow up on the quote requested per the customer that was submitted via Web
• Send drop ship invoices to the Logistics Office
• Coordinate and prepare proper paperwork for full container loads in Tifton and from the vendor's warehouse
• Assist the Department with any new or special projects, etc.

Skills: Order Processing, Vendor Communication, System Updating, Issue Resolution, Quote Request, Invoice Preparation, Logistics Coordination, Project Support

• Identify potential customers and generate qualified sales leads
• Conduct client or market surveys to acquire information about potential customers
• Answer telephone calls from potential customers
• Explain products or services and answer questions from customers and be proactive in developing new business
• Contact current or potential customers to promote products or services via telephone and/or email
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
• Maintain records of customer accounts and contacts via Broadforce (salesforce.com)
• Record names, addresses, purchases, and reactions of prospects contacted
• Help to build and follow department processes, including process flow and procedures
• Deliver promotional presentations to current or prospective customers

Skills: Lead Generation, Market Research, Call Handling, Product Explanation, Customer Outreach, Appointment Setting, Account Management, Sales Presentation

• Work experience in sales support, marketing, or business 
• Working experience in the Food or manufacturing industry
• Experience using Microsoft OneNote, Adobe Acrobat, and Adobe Creative Cloud
• Excellent verbal and written communication skills with a customer-focused approach to communicating both within and outside of the organization
• Detail-oriented with strong organizational skills
• Ability to multitask, prioritize, utilize time efficiently, and meet deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Self-motivated with an entrepreneurial spirit
• Ability to work independently and as part of a team
• Flexible and willing to learn new concepts, processes, and take on new responsibilities as they arise

Qualifications: BS in Marketing with 5 years of Experience

• Working experience in business-to-business 
• Ability to positively represent Allegion in written and verbal communication
• Comfortable connecting both internally and externally, sales-minded
• Experience working with PowerBI 
• Able to provide exceptional customer service
• Good accuracy and attention to detail
• Must be able to multitask in a fast-paced environment
• Team player, willing to cross-train and take on new assignments
• Computer software proficiency, such as Word, Excel, Outlook, ERP/MRP

Qualifications: BA in Business Administration with 3 years of Experience

• Experience in inside or outside sales
• Previous Sales, Internal Sales or Sales Support experience in Freight Forwarding or Transportation, Import
• Must have sales background
• Must demonstrate the ability to follow a written script
• Must have strong organizational skills 
• Must be detail-oriented and have the ability to multitask
• Must be Computer literate in Microsoft Office
• Able to plan, organize, prioritize, and perform duties with minimal supervision
• Able to operate standard office equipment, a personal computer, and relevant software in a PC environment
• Able to interpret and apply department policies and procedures
• Able to communicate clearly and concisely, both orally and in writing
• Able to research and compile information
• Able to establish and maintain effective working relationships with the public and all levels of staff and management

Qualifications: BA in Economics with 6 years of Experience

• Experience in sales coordination and project coordination
• Working experience in office coordination 
• Knowledge of construction industry practices 
• Proficient with Microsoft Office Suite and experience using a CRM tool
• Ability to prioritize, multitasking, prioritization of workload and strong attention to detail 
• Prior automotive experience and knowledge of automotive parts
• Must be attentive to detail and ensure accuracy in work assignments
• Able to communicate effectively and cooperate with others
• Able to convey product information and availability to customers
• Possess the ability to deal tactfully with customers
• Must be organized, motivated, and a self-starter
• Must have the flexibility to work variable schedules, including weekends
• Able to work under pressure comfortably

Qualifications: BA in Sales and Marketing with 8 years of Experience

• Proficiency in the use of the English language in reading, writing and speaking
• Proficiency in the use of business math
• Ability to successfully communicate with all organizational levels
• Ability to communicate clearly via phone and email with co-workers and management
• Ability to organize and prioritize workload and manage time
• Highly motivated and enthusiastic
• Must have good interpersonal skills
• Strong organization skills and detail-oriented
• Experience in customer service
• Working knowledge and proficiency in the use of computers and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Qualifications: BA in Management with 5 years of Experience

• Excellent conversational skills to engage with prospects and clients over the phone
• Exceptional cross-organization collaboration
• Must have strong interpersonal skills
• Experience with CRM Software and system functioning
• Must have high energy and enthusiasm
• Experience in Inside Sales and business development roles for domestic and international markets
• Good communication and problem-solving skills
• Negotiation-level English language skills both orally and in writing
• Experience in a similar area of customer service

Qualifications: BS in Data Analytics with 3 years of Experience

• Excellent organizational and documentation skills
• Ability to prioritize and organize tasks daily
• Must be able to multitask several projects simultaneously
• Working knowledge of financial reports and ratios
• Understand relationships of margins, inventory turns, costs, profit, and loss, etc.
• High energy and sense of urgency to meet internal and external customer expectations
• Excellent verbal and written communication skills
• Working knowledge of SAP and MS Office products
• Must be able to work well under pressure with short deadlines
• Good conflict resolution skills
• General knowledge of competitors in the marketplace
• Ability to work with limited supervision
• Must have strong computer skills
• Must have excellent interpersonal skills
• Excellent accuracy and detail-oriented

Qualifications: BS in Customer Relationship Management with 6 years of Experience

• Experience in inside sales, telephone sales, customer service, collections or equivalent education and experience
• Intermediate knowledge of selling services
• Advanced interpersonal and presentation skills to communicate with employees and customers
• Ability to work in a team environment and to work on multiple projects simultaneously
• Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems
• Ability to identify immediate concerns, providing quick and effective responses
• Strong problem-solving and communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add and subtract two-digit numbers and to multiply and divide by 10's and 100's
• Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Intermediate to advanced level skills in the Microsoft Office software suite
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgement
• Ability to work alone or as part of a team
• Strong written and communication skills in English 
• Ability to work well in a team environment
• Working experience in SAP
• Well-organized and independent working style, team orientation and passion for sales
• Must have a fluent command of English and German 
• Experience in the commercial or sales area
• Comfortable with sales funnels
• Good analytical skills to understand where there are opportunities for improvement

Qualifications: BA in Hospitality Management with 4 years of Experience

• Strong ability to build relationships and proactively generate sales leads
• Experience with Salesforce or other customer relationship management (CRM) database software
• Proficient in Microsoft Office Suite, such as Outlook, Word, Excel, PowerPoint, and Publisher
• Excellent prioritization and time management skills
• Excellent oral and written communication skills
• Must have experience in cold calling, lead generation, etc.
• Must have experience in sales coordination, order loading, payment follow-up, vendor coordination, client coordination, etc.
• Able to follow up with the sales team for updates
• Able to maintain Excel data and also files as per the documents
• Able to maintain an Excel sheet for tracking day-to-day activities

Qualifications: BS in Operations Management with 3 years of Experience