Job Summary: 

• Hire, develop and retain top talent.
• Set objectives, manage performance and coach the team to help them achieve their career goals.
• Oversee the delivery of projects, ensure high quality, on-time and on-budget delivery and customer satisfaction.
• Mitigation of delivery risks and issues.
• Manage a Professional Services team with a specific focus on resource planning and delivery.
• Engage with enterprise customers to understand their business drivers and application portfolio.
• Work with Customer Segment Teams to develop bold cloud strategies for enterprise customers.
• Engage with customers actively, leveraging Technical or IT Advisory/IT Transformation skills to support project delivery.

Skills on Resume:

• Talent Development (Hard Skills)
• Performance Coaching (Soft Skills)
• Project Delivery (Hard Skills)
• Risk Mitigation (Hard Skills)
• Resource Planning (Hard Skills)
• Customer Engagement (Soft Skills)
• Cloud Strategy (Hard Skills)
• IT Advisory (Hard Skills)

Job Summary: 

• Communicate group IT strategy, decisions, priorities, and progress of key initiatives to regional business stakeholders.
• Develop relationships with key business stakeholders, actively manage expectations.
• Monitor satisfaction levels, serving as a key point of contact and trusted business partner.
• Respond and address business demand, oversee resolution of escalated IT issues.
• Understand and anticipate the direction of the businesses, and identify opportunities.
• Make recommendations to support the desired future IT and business goals.
• Manage and be accountable for the regional IT capex budget and spending, enable effective governance and control on IT operational cost and provide visibility to business stakeholders.
• Collaborate across corporate functions and identify new areas of improvement to enhance operational efficiency.
• Participate in strategic planning at the Group level and provide recommendations on budget control, standard guidelines and desired organization goals.
• Ensure consistent coordination and IT experience for the business groups in the country, supporting the delivery of all services and projects by all IT functions.
• Act as a single point of accountability, ensuring integration of technical solutions and services.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Strategic Communication (Soft Skills)
• Business Alignment (Soft Skills)
• Issue Resolution (Hard Skills)
• IT Budgeting (Hard Skills)
• Process Improvement (Hard Skills)
• Service Delivery (Hard Skills)
• Solution Integration (Hard Skills)

Job Summary: 

• Ensure high-level technology impact analysis is provided to the business.
• Build and maintain technology governance on standardization.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Support business demands from an IT perspective, conduct technology due diligence.
• Develop and manage an IT transition roadmap, build strategies.
• Align with key stakeholders on solutions and high-level implementation plans, direct execution and achieve IT targets.
• Lead and assess IT-related opportunities and risks, develop an action plan to address them, and communicate due diligence results.
• Drive decision, facilitate discussion to define, design and execute the interim and end state plans for IT infrastructure and application integration with cross-functional support.
• Collaborate and work with cross-functional technical leads, vendor resources, and end users to fulfil planned goals.
• Develop IT M&A best practices, tools and artifacts.
• Maintain and apply comprehensive knowledge of industry standards, methodologies, processes and best practices to drive activities in the deals.
• Lead the gathering of business needs as well as the design of solutions through direct interaction with business unit leaders and across the Information Technology and Process organization.

Skills on Resume:

• Impact Analysis (Hard Skills)
• IT Governance (Hard Skills)
• Analytical Thinking (Soft Skills)
• Tech Due Diligence (Hard Skills)
• IT Roadmap Development (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Risk Management (Hard Skills)
• Cross-Team Collaboration (Soft Skills)

Job Summary: 

• Manage the IT infrastructure services team.
• Set goals, prioritizing projects, communicating with stakeholders and overseeing budgets.
• Coordinate with the remote teams globally to align on resources and deliverables for shared goals and projects.
• Liaison between the Engineering and IT teams in order to procure, provision and maintain physical and virtual infrastructure.
• Build and maintain a highly automated CI and CD pipeline.
• Assist with defining the team’s mission to align with the global IS team.
• Manage and direct operational support for application services.
• Work with IT leadership, top Management and business leaders and decision-makers.
• Define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies.

Skills on Resume:

• IT Team Management (Soft Skills)
• Project Prioritization (Hard Skills)
• Global Coordination (Soft Skills)
• Infrastructure Support (Hard Skills)
• CI/CD Automation (Hard Skills)
• Strategic Alignment (Soft Skills)
• Application Operations (Hard Skills)
• Tech Strategy Planning (Hard Skills)

Job Summary: 

• Establish daily, weekly and monthly operational KPI’s to manage and improve all IT operational activities.
• Partner with the Director, provide overall direction, guidance and definition of the Institute’s infrastructure, enterprise architecture and technology portfolios.
• Participate in the IT budget and strategy deployment process.
• Manage and drive Infrastructure Services alignment to Information Security’s standards, guidelines and policies.
• Enable a highly scalable, fault-tolerant compute platform for GIA's industry-focused business.
• Establish an infrastructure operations organization and related best practices.
• Ensure optimal performance and achievement of customer SLA's.
• Maintain knowledge of industry-wide IT infrastructure/architecture standards and practices.
• Support the delivery of infrastructure projects for the Institute and provide consultation on the impact on business and application portfolios.
• Ensure departmental alignment with infrastructure/architectural standards and strategy.

Skills on Resume:

• KPI Monitoring (Hard Skills)
• Strategy Deployment (Hard Skills)
• Security Compliance (Hard Skills)
• Platform Scalability (Hard Skills)
• Ops Optimization (Hard Skills)
• SLA Management (Hard Skills)
• Standards Awareness (Hard Skills)
• Infrastructure Advisory (Soft Skills)

Job Summary: 

• Bring an infrastructure and integration perspective to all IT initiatives.
• Ensure that all program and project activities adhere to IT architectural standards and practices.
• Act as a liaison between and provide infrastructure architecture support for internal IT groups such as Application Operations and the Project Management Office.
• Support IT groups in delivering superior solutions.
• Participate as a sponsor and/or team member on authorized projects.
• Lead the development, publication and communication of infrastructure-related policies and standards.
• Participate actively and assume a leadership role in architecture working groups and in support of the IT strategic plan.
• Develop and implement a supplier management process.
• Build and maintain a strategic vendor portfolio, including vendors of hardware and software, both on-premises, offshore and Cloud/SaaS/IaaS offerings.

Skills on Resume:

• Infrastructure Perspective (Hard Skills)
• Architecture Compliance (Hard Skills)
• IT Liaison (Soft Skills)
• Solution Support (Hard Skills)
• Project Participation (Soft Skills)
• Policy Development (Hard Skills)
• Architecture Leadership (Soft Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Coordinate communications with the business for all sites in the region.
• Manage infrastructure members across the region.
• Manage and support the network, servers, telecom and data center.
• Manage the monitoring of the operations software distribution infrastructure.
• Support day-to-day client support via the ticketing system.
• Assist with server or network support activities.
• Interface/collaborate with global (German) Schaeffler team.
• Responsible for infrastructure budget management.

Skills on Resume:

• Business Communication (Soft Skills)
• Team Management (Soft Skills)
• Infrastructure Support (Hard Skills)
• System Monitoring (Hard Skills)
• Client Support (Soft Skills)
• Network Assistance (Hard Skills)
• Global Collaboration (Soft Skills)
• Budget Oversight (Hard Skills)

Job Summary: 

• Manage customer-facing professional services projects, including cloud migrations, database migrations and cloud assessments.
• Work closely with dedicated or shared teams of technical engineering resources.
• Responsible for managing a portfolio of one or multiple customer migration projects simultaneously.
• Accountable for the successful delivery of customer services and ongoing support.
• Oversee and coordinate multiple teams of technical engineering resources to perform migration and cloud tasks.
• Develop project plans, specifications, and other related project administration tasks.
• Work directly with customers at multiple levels to perform implementation activities.
• Responsible for conducting project launch meetings.
• Gather and document the customer’s technical, functional and business requirements.

Skills on Resume:

• Project Management (Hard Skills)
• Team Coordination (Soft Skills)
• Migration Oversight (Hard Skills)
• Service Delivery (Hard Skills)
• Cloud Implementation (Hard Skills)
• Project Planning (Hard Skills)
• Customer Engagement (Soft Skills)
• Requirements Gathering (Hard Skills)

Job Summary: 

• Responsible for developing detailed project plans.
• Manage and monitor project issues, risks, budget, and escalations.
• Track/manage projects from initiation to successful completion.
• Communicate project status on a timely and regular basis.
• Resolve project issues, problems, and changes.
• Responsible for leading projects to overall success.
• Oversee quality assurance cycles for migration projects.
• Prepare formal status reports on a regular basis for customer and team management.
• Continuously improving tools, templates and processes to facilitate implementation efforts.

Skills on Resume:

• Project Planning (Hard Skills)
• Risk Management (Hard Skills)
• Project Tracking (Hard Skills)
• Status Communication (Soft Skills)
• Issue Resolution (Hard Skills)
• Project Leadership (Soft Skills)
• Quality Assurance (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Manage multiple service teams and build synergies between services.
• Understand and maintain the organization’s ratio between service revenue, resource planning and maintain the team.
• Responsible for service budget and quality.
• Create, modify, update and populate the service descriptions, operation level agreements and service offerings.
• Ensure issue-free operations and effective handling of customer escalations.
• Capable of tracking the service improvement plan and aligning the capacity and availability of resources.
• Keep track of automation levels within service operations and improve them.
• Responsible for introducing new service delivery tools and redesigning the operational procedures.
• Assurance of SLAs/KPIs/OLAs and service quality.
• Promote the organization’s goals and implement evolving technologies in service.

Skills on Resume:

• Service Team Management (Soft Skills)
• Resource Planning (Hard Skills)
• Budget Oversight (Hard Skills)
• Service Documentation (Hard Skills)
• Escalation Handling (Soft Skills)
• Capacity Management (Hard Skills)
• Automation Improvement (Hard Skills)
• Tool Implementation (Hard Skills)

Job Summary: 

• Responsible for building and implementing security guidelines.
• Run the service operations in close cooperation with other IT process owners and service owners.
• Responsible for ensuring service quality.
• Consolidate and review inputs and contribute towards identifying new service lines.
• Assist the service owner in designing a scalable and robust infrastructure.
• Review the relevant metrics and provide location-specific inputs to the service team in order to account for the same while defining the monitoring and reporting framework.
• Consolidate, review and handle escalations and intervene.
• Ensure timely delivery of materials as per the agreed SLA.
• Responsible for initiating the action plan post review of the capacity matrix for Services and IT infrastructure.

Skills on Resume:

• Security Implementation (Hard Skills)
• Service Operations (Hard Skills)
• Quality Assurance (Hard Skills)
• Service Line Development (Hard Skills)
• Infrastructure Design (Hard Skills)
• Metrics Review (Hard Skills)
• Escalation Management (Soft Skills)
• Capacity Planning (Hard Skills)

Job Summary: 

• Initiate necessary triggers/action plan based on threshold limits set in the measurement index.
• Review, analyze and set the action plan to adhere to the SLAs defined.
• Review, direct and ensure SLA compliance across the region.
• Ensure the approved SLA process covers all services and meets the approved target.
• Manage and maintain the relationship.
• Define the scope of the service contract and assess the expenses associated with the service.
• Ensure committed SLAs are backed by backend agreements from the suppliers.
• Communicate IT service policies and processes, service availability, and service reporting.
• Review and enforce control mechanisms for the ITIL control process.
• Review CMDB compliance on a periodic basis with the corporate asset management system.

Skills on Resume:

• SLA Management (Hard Skills)
• Action Planning (Hard Skills)
• Regional Compliance (Hard Skills)
• Service Contracting (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Supplier Coordination (Hard Skills)
• Policy Communication (Soft Skills)
• ITIL Compliance (Hard Skills)

Job Summary: 

• Set the mission and vision of Infrastructure Services.
• Foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Work with the IT senior leadership team on the service portfolio and governance required to prioritise resources.
• Act as a trusted advisor, and build and maintain relationships with other IT leaders and business executives.
• Develop a clear understanding of business needs.
• Ensure cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities.
• Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Maintain currency on new technologies and platforms and provide direction on what emerging technologies should be assimilated, integrated, and introduced.
• Ensure IT capabilities respond to the needs of the enterprise's business strategy.

Skills on Resume:

• Vision Setting (Soft Skills)
• Service Improvement (Hard Skills)
• Resource Prioritization (Hard Skills)
• Trusted Advising (Soft Skills)
• Business Understanding (Soft Skills)
• Cost Efficiency (Hard Skills)
• Tech Assessment (Hard Skills)
• Emerging Tech Direction (Hard Skills)

Job Summary: 

• Provide strategic direction and oversight for the design, development, operation, and support of IT systems.
• Fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support.
• Contribute to the development of sourcing strategy and provide oversight for strategic vendor and partner relationship management.
• Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce.
• Forecast future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge and technical skills.
• Balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.
• Contribute to IT planning and policymaking committees.
• Drive the development of enterprise technology standards, governance processes and performance metrics to demonstrate value to the enterprise.

Skills on Resume:

• Strategic Oversight (Hard Skills)
• Lifecycle Management (Hard Skills)
• Vendor Management (Hard Skills)
• Talent Development (Soft Skills)
• Workforce Planning (Hard Skills)
• IT Agility (Soft Skills)
• IT Governance (Hard Skills)
• Standards Development (Hard Skills)

Job Summary: 

• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Maintain end-to-end accountability for customer satisfaction and overall delivery excellence within a specific service line for the Mainland Europe region.
• Maintain high performance levels for service-related processes and implement improvement activities.
• Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into the scope of service delivery.
• Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Analyze third-party as well as internal processes, and create strategies for service delivery optimization.
• Responsible for front-end delivery discussions with the business and Business relationship managers.
• Accountable for the Hardware LCM and local stock rooms in the countries.
• Respond to new demands and hold accountability for the projects run by BAU.

Skills on Resume:

• Service Leadership (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Process Improvement (Hard Skills)
• Incident Management (Hard Skills)
• Service Procedures (Hard Skills)
• Project Insight (Soft Skills)
• Demand Management (Hard Skills)
• Delivery Optimization (Hard Skills)

Job Summary: 

• Lead a globally distributed team of 8-12 experienced engineers.
• Evaluate performance, give timely feedback, and advocate for their career paths, while ensuring the goals of the team are met.
• Work closely with other engineering teams and leadership to define requirements and roadmaps.
• Organize effective on-call rotations to promote both uptime and engineer quality of life.
• Foster a culture of mutual respect, collaboration, and consensus-based decision-making.
• Clear and open communication is key to success in a team spread across regions, cultures, and experience.
• Drive forward a software-first mentality.
• Plan for team capacity and help drive recruitment of high-quality people.

Skills on Resume:

• Team Leadership (Soft Skills)
• Performance Evaluation (Soft Skills)
• Roadmap Planning (Hard Skills)
• On-Call Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Cross-Region Communication (Soft Skills)
• Software-First Approach (Hard Skills)
• Talent Recruitment (Hard Skills)

Job Summary: 

• Analyze business and technical requirements for IT infrastructure.
• Manage key projects related to data center, services and the cloud.
• Ensure the uptime and performance of the infrastructure environment.
• Design and develop monitoring systems that provide proactive, rather than reactive, notifications to key business and IT members.
• Provide leadership, direction, team building, coaching and decision making for problem and conflict resolution with project teams and members.
• Oversee the compilation and analysis of project activity and deliver statistical data and/or reports on project feasibility and progress.
• Conduct research and make recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts.
• Participate in the development of data center disaster recovery (DR) plans, including business requirements, technology solutions planning, budgeting, implementation and testing of DR plans.
• Manage all data center facilities and server rooms.
• Ensure proper power, cooling, fire suppression, cabling, security, and general order and cleanliness of facilities.
• Oversee server performance and provide performance statistics and reports.
• Develop strategies for maintaining server infrastructure.
• Manage a department to ensure achievement of functional and budget/financial goals.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Project Management (Hard Skills)
• Infrastructure Uptime (Hard Skills)
• Monitoring Systems Design (Hard Skills)
• Team Leadership (Soft Skills)
• Project Reporting (Hard Skills)
• Tech Research (Hard Skills)
• Disaster Recovery Planning (Hard Skills)

Job Summary: 

• Perform system, network and service updates, migrations, and implementations in accordance with the organization's change control and scheduled maintenance processes.
• Evaluate, implement, and maintain new and existing systems and network infrastructure hardware.
• Lead IT systems projects and ensure the requirements are met for project completion.
• Build and maintain interdepartmental and external vendor relationships to enhance the organization's superior customer service.
• Provide internal support to all IT departmental staff members.
• Ensure effective processes are in place to address IT system-related vulnerabilities.
• Assist in the development, improvement, and execution of IT policies and procedures.
• Provide project updates and tracking related to enterprise IT systems.
• Work with internal staff and external vendors.
• Design and deploy technology solutions, including in-house and external/cloud-integrated solutions.
• Work closely with other IT teams to ensure smooth deployment and continued success of new technology.
• Foster collaboration and execute change through frequent communication with staff and business leaders.
• Work with application owners to support short-term and long-term upgrade planning.
• Responsible for the team providing tier 2 and tier 3 systems, network and service support.
• Provide 24/7/365 service and support availability through a combination of internal resources and 3rd party services.

Skills on Resume:

• System Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Project Leadership (Hard Skills)
• Vendor Relations (Soft Skills)
• Internal Support (Soft Skills)
• Vulnerability Management (Hard Skills)
• Policy Development (Hard Skills)
• Tech Deployment (Hard Skills)

Job Summary: 

• Define project scope, goals and deliverables that support business goals in collaboration with business users and stakeholders.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Develop prototypes of interfaces and attributes based on findings.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Work with stakeholders and the project team to prioritize collected requirements.
• Identify and establish the scope and parameters of requirements analysis.
• Define impact, outcome criteria, and measure-taking actions.
• Develop and utilize standard templates to accurately and concisely write requirement specifications.
• Develop and execute a test plan focused on functional and data quality testing as well as all other methods of testing (stress, volume, etc.).
• Work with front office to develop and execute user acceptance test plan, including assisting with complete documentation and result archiving.

Skills on Resume:

• Scope Definition (Hard Skills)
• Requirements Translation (Hard Skills)
• Prototype Development (Hard Skills)
• Requirements Analysis (Hard Skills)
• Stakeholder Prioritization (Soft Skills)
• Impact Assessment (Hard Skills)
• Specification Writing (Hard Skills)
• Test Planning (Hard Skills)

Job Summary: 

• Develop and manage deployment plans.
• Estimate the resources and participants needed to achieve project goals.
• Coordinate with other department managers for the acquisition of required personnel from within the company.
• Develop project plans and associated communications documents.
• Liaise with project stakeholders on an ongoing basis.
• Set and manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and the critical path.
• Plan and track project timelines and milestones.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout the project life cycle.

Skills on Resume:

• Deployment Planning (Hard Skills)
• Resource Estimation (Hard Skills)
• Team Coordination (Soft Skills)
• Project Communication (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Expectation Management (Soft Skills)
• Timeline Tracking (Hard Skills)
• Progress Reporting (Hard Skills)