• Responsible for leading the infrastructure service implementation project from project initiation to service release and the management phase.
• Lead team composed of onshore, subcontractor and temporary employment resources and multiple sub-teams.
• Define and execute disciplined project governance, including project planning and tracking, risk, issues and change management.
• Provide guidance to the team to complete the project milestones.
• Work very closely with the client to ensure project objectives are satisfied.
• Provide a project status report to senior client stakeholders.
• Responsible for leading the project steering meeting.
• Maintain communication with client-side senior stakeholders.
• Work under the direction of the Client Governance Team.

Skills: Project Management, Stakeholder Communication, Risk Management, Team Leadership, Cross-Team Coordination, Service Delivery, Status Reporting, Change Control

• Responsible for IT Infrastructure, Support, Information Security, Governance, Risk Management and Service Delivery Management.
• Align technology vision with business strategy by integrating company processes with the appropriate technologies.
• Responsible for keeping all IT equipment, servers and services running smoothly.
• Ensure that all best practice processes for in-house and outsourced suppliers are implemented, relevant, and effective.
• Work with the security engineer to ensure that the infrastructure is secure and to address any vulnerabilities that are identified.
• Assist employees with IT matters and/or escalating technical matters to the external vendors.
• Manage vendors’ contracts and performance (SLA’s), ensuring quality and speed in the service delivery.
• Manage multiple IT Transformation projects under waterfall/agile methodologies and ensure they are on budget and deadlines are respected.

Skills: IT Infrastructure, Service Delivery, Risk Management, Information Security, Vendor Management, Technical Support, Project Management, Agile Methodologies

• Develop service continuity design in line with business continuity plans for new technology infrastructure services.
• Monitor the design, development and delivery of new technology infrastructure services and manage as per the technology project plan.
• Monitor the design, development and delivery of new technology infrastructure services in line with information security policy.
• Develop and maintain an understanding of trends and standards in technology infrastructure services.
• Promote Toll IT’s vision to staff such that they understand their contribution to the business and are engaged to continuously enhance productivity and performance.
• Lead, coach, develop, and retain a high-performance team with an emphasis on creating an accountable performance culture.
• Provide tactical advice on skills and resources.
• Support decision-making in relation to business cases, prioritisation, funding allocations, projects and programmes.
• Lead the continuing organisational transformation of Infrastructure Services.
• Ensure that the implementation of relevant frameworks integrates effectively with other service management processes.
• Promote the use of contemporary tools, approaches and methodology.
• Implement ITIL and ITSM frameworks, ensuring integration with other services.

Skills: Service Continuity, Infrastructure Design, Security Compliance, Technology Trends, IT Vision, Team Development, Tactical Leadership, ITIL Frameworks

• Manage and lead a large team of service-oriented technical professionals across multiple portfolios, including EUC, Database, Hosting and Cloud Services, Storage and backup management, Telecoms and Network services, Security, etc., and allocating staff resources, developing, coaching and mentoring employees and managing performance.
• Deliver service outcomes and continuous improvements.
• Proactively manage the delivery of all Infrastructure required for the delivery of projects and initiatives.
• Conjunct with other Infrastructure Services Managers, relevant Portfolio Managers and implementation partners, balancing the complex and inter-dependent requirements of operations, the strategic investments and portfolio needs.
• Build and deliver automated services to improve efficiencies throughout Toll.
• Consult to identify target areas, whereby volume is high, risk is low and routine is established.
• Build delivery solutions for external and internal technologies that can be moved into production, documented and repeated.
• Ensure compliance standards are met.
• Develop a service availability design based on business requirements for new technology infrastructure services.
• Develop service capacity and storage design based on business requirements for new technology infrastructure services.

Skills: Team Leadership, Service Delivery, Infrastructure Management, Continuous Improvement, Resource Allocation, Automation Strategy, Compliance Standards, Capacity Planning

• Recruit, motivate and develop a globally distributed, highly skilled team of individuals based in Singapore, USA, Europe, and India.
• Manage the global enterprise-scale Splunk Core and Enterprise Security implementation.
• Design and customize complex data models, search queries, dashboards, and promote data-driven solutions in support of the GISRT mission.
• Face-to-face with other GSIRT teams (data engineering, data services, product management, InfraEng, and security operations).
• Establish ownership, collaborate, and prioritize the work delivery.
• Visit GHC (GSIRT’s datacenter) to assist with remediating hardware issues related to Splunk servers.
• Work closely with SOC users in the Herndon office to diagnose and resolve Splunk query and performance issues.
• Assist the Service Delivery team in the Herndon office to test new versions of the SIEM Receiver platform.
• Track and manage technical Splunk platform operations.
• Ensure timely delivery, day-to-day coordination and effective communication, and high-quality results.
• Act as a service owner for a rapidly growing security event management platform (SIEM)- Splunk core and ES footprint in Sony.
• Provide proactive guidance, planning, and recommendations for the overall technical health of a SIEM platform.

Skills: Global Team Leadership, Splunk Management, Data Modeling, Cross-Team Collaboration, Hardware Support, SIEM Operations, Performance Tuning, Technical Planning

• Maintain Splunk infrastructure high availability to facilitate GSIRT's objectives of detection, investigation, and reporting.
• Manage run-dry feed monitoring program for a variety of IT security data sources like DNS, Firewall, VPN, Active Directory, Authentication (PAM, IDM), Proxy, IPS/IDS, DLP, Email servers, EDR, etc.
• Coordinate process and tooling improvements with stakeholders and communicate system outages, upcoming changes to the affected.
• Blend into organizational long-term security objectives and strategies, informed by enterprise-wide goals of Sony but tailored for the unique dimensions of security risk that respective organizational units may face.
• Support practical execution and plans to deliver against them.
• Lead the design and implementation of SIEM solutions to improve Sony’s security posture and aid in reducing mean-time-to-resolve security incidents, threats and/or security events.
• Serve as an ambassador for routine software upgrades to Splunk.
• Define and execute the testing procedures to ensure successful upgrades.
• Monitor the SIEM platform in conjunction with projected future growth for capacity planning.
• Provide advice to architects and program managers for scaling to meet future demands.
• Follow plan, do, check and act for SIEM deployment and problem management, data Onboarding management and execution, user enablement, disaster recovery and high availability, System documentation, etc.
• Evangelize the Splunk platform in various security groups in the Sony group of companies.

Skills: High Availability, SIEM Management, Security Monitoring, Capacity Planning, Stakeholder Communication, Upgrade Testing, Risk Strategy, Platform Evangelism

• Responsible for TDX Ticket Management.
• Review, triage, assign, and manage all Infrastructure Services assigned Service Desk/TDX tickets for all Network/Communication Infrastructure-related work.
• Initiate contact with the ticket requester/client for review of ticket requirements.
• Update and document all service-related correspondence on tickets, ticket closure, tracking repair costs and creating cost recovery tickets.
• Create service tasks from tickets based on due dates and/or ticket requirements.
• Triage and assign tickets/tasks to Infrastructure Services personnel based on due dates and priority.
• Reassign tickets to other groups within ITS based on ticket requirements.
• Bill materials and reviews labor and tracks cost recovery.
• Enter infrastructure tickets where expenses have been incurred and must be recovered.
• Responsible for project management.

Skills: Ticket Management, Incident Triage, Service Coordination, Client Communication, Task Assignment, Cost Tracking, Material Billing, Project Management

• Review, plan, manage, and allocate resources for significant network/communication infrastructure projects (New Building construction, existing building renovations, campus communication infrastructure expansion(fiber,cat6, wireless, VOIP)).
• Review construction documents (floor plans) with relation to network/communication infrastructure requirements.
• Attend meetings with owners, architects and engineers on a regular basis throughout significant projects.
• Attend on-site meetings with contractors and engineers as projects progress.
• Review the status of the project in relation to the project infrastructure requirements.
• Determine and define an appropriate funding model for large projects.
• Initiate and manage project infrastructure expenditures and cost recovery.
• Initiate and participate in the hiring and management of low-voltage independent contractors to install network infrastructure systems.
• Track and document significant projects within the TDX Project Management Module, including project status, timelines, resource allocation and benchmarks.
• Create, review, and approve bill of materials for all significant projects and stock level component purchases.

Skills: Resource Allocation, Infrastructure Planning, Construction Coordination, Stakeholder Meetings, Project Tracking, Cost Recovery, Contractor Management, Material Approval

• Solicit, review and approve vendor quotes for all components.
• Install and maintain campus network/communication/telco infrastructure.
• Review requisitions for computer electronics repairs for supported Windows-based systems, Apple MAC and supported campus printers.
• Coordinate maintenance and installation of cat6, fiber, Cisco wireless WIFI network, campus card access/electronic door locks, VOIP phone system, AT&T Centrex phone system, Cisco switched network.
• Use of all termination and diagnostic test equipment for installation and maintenance of cat6, fiber and campus telco system (Fiber optic fusion splicer, Fiber optic OTDR, Fiber light source/power meter, fiber optic visual scope for end faces, Telco phone butt sets and tone generators, fiber optic in ground locate equipment, Multimeter voltage test sets, Wireless WIFI survey and analysis testers/software).
• Research new products and coordinate training for specific vendor-supported products for all aspects of installing and maintaining the campus network/communication/Telco/Computer Electronics infrastructure.
• Manage, supervise, support, and train all infrastructure service employees.
• Work and personnel issues, leave approval, time sheet reconciliation and reporting, MSU Policy interpretation and enforcement, project/ticket resolution issues, including client/employee interaction, IS position and salary recommendations.

Skills: Vendor Management, Network Installation, Equipment Maintenance, System Coordination, Diagnostic Testing, Product Research, Team Supervision, Policy Enforcement

• Service Delivery and Stakeholder Management.
• Conduct reviews weekly/monthly/quarterly with Stakeholders (Business, Technology and O&T).
• Manage escalations with stakeholders.
• Initiate interaction with the business and resolve service issues while fostering key relationships.
• Ensure on-time, on-budget project delivery.
• Bring virtual teams across the organization together and lead the execution of delivery to plan.
• Daily interaction with stakeholders.
• Manage business processes and gain a strong understanding of the critical systems inter-dependency.
• Understand the Infrastructure Spend, Financial Targets and Roadmap for the line of business.
• Ensure Infrastructure service performance meets agreed targets.
• Manage the delivery of the demand optimization effort with the business to deliver the savings target against financials.
• Produce roadmap and execution plans for the strategy.
• Partner with Production Management, ensuring effective management of day-to-day service activities and risks.
• Work with risk and control, ensuring operational and service risks are managed to closure accordingly.

Skills: Service Delivery, Stakeholder Management, Escalation Handling, Project Execution, Business Engagement, Financial Planning, Process Understanding, Risk Management

• Work experience from an IT service provider or large enterprise infrastructure.
• Advanced knowledge within a single field of work.
• Broad awareness of operational technologies such as server, storage, database technologies, hardware, virtualization technology and network.
• Able to know what it takes to ensure the availability, capacity and continuity of IT operations, and take the ownership and leadership of this task.
• Able to thrive in a busy, highly professional environment and have a structured and focused approach to tasks.
• Able to make things happen through other people and do not mind taking the initiative and getting their hands dirty.
• Able to communicate complex technical issues to management and other stakeholders and as a true team player, create sound relations with specialists from various disciplines.
• Must have management experience.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Knowledge of LAN and WAN technologies, including WLAN.
• Knowledge of server and operating system technologies, particularly Windows.
• Knowledge of network and server monitoring technologies.
• Knowledge of security standards applicable to infrastructure operations.
• Must have one or more industry certifications (CISCO, MCSA, MCSE, Project+, Network+, Novell, VMWare).
• Must have Business Management certificates/diplomas.
• Experience designing, implementing, managing, supporting and documenting Microsoft Windows, SAN, NAS, Palo Alto firewall, VMWare, Veeam Backup, Cisco ISE, and Linux networks.
• Experience designing, implementing, managing and administering Cisco routing and switching networking equipment, including the use of Cisco Prime software.
• Experience designing, implementing, managing, supporting and documenting secure environments (VPN, Firewalls, SSL/SSH, IDS, DR).

Qualifications: BS in Cybersecurity with 7 years of Experience

• Working knowledge of LAN/WAN routing protocols, DNS, DHCP, web filtering, and proxy services.
• Experience in working in an LDAP and Active Directory environment.
• Problem-solving skills on network, hardware and software, maintenance, repair, and recovery.
• Ability to take initiative and independently exercise judgment in making decisions, while also leading a team of highly capable individuals.
• Ability to communicate effectively.
• Experience in working with Novel.
• Experience in supporting Apple and Microsoft products (eg, Apple iOS, Apple TV, Apple software, Windows OS, MS Office).
• Familiar with Google Apps (Gmail, Google Docs, Google Calendar, Google Drive, etc.).
• Must have Google Administrator certification.
• Experience in supporting Juniper Wireless LAN Access Points (APs) and JAMF Casper Suite management.
• Solid English and Cantonese communication skills, verbal and written.
• Must have the ability to communicate in Mandarin.

Qualifications: BS in Information Systems with 5 years of Experience

• Excellent customer service orientation.
• Ability to work as a flexible, collaborative, and supportive team member while excelling in a fast-paced service environment.
• Good at project planning and time management.
• Ability to work with people of various backgrounds with all levels of technical knowledge.
• Willingness to work with and support students and the learning community.
• Willingness to work outside office hours, especially during busy periods.
• Ability to handle confidential files and information in a professional manner.
• Intellectual flexibility, technical curiosity and a sense of humor, including the ability to learn independently.
• Experience in supporting Sophos SafeGuard encryption.
• Experience with long-term and strategic planning.
• Experience in leading a team.

Qualifications: BA in Management Information Systems with 4 years of Experience

• Experience working in IT operations.
• Experience overseeing IT teams and projects.
• Understanding of computer systems, networks, security, telecommunications, databases and storage systems.
• Excellent analytical and problem-solving skills.
• Team-oriented approach consistent with the firm's culture and core values.
• Strong interpersonal, communication and leadership skills.
• Good organizational skills with attention to detail.
• Strong technical knowledge, including platform, technology, products and domains.
• Advanced knowledge of one or more service management disciplines.

Qualifications: BS in Electrical Engineering with 5 years of Experience

• Ability to manage and prioritize tasks and projects.
• Ability to organize, delegate, and provide technical guidance.
• Comfortable working with multiple teams across locations.
• Solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
• Related technology experience, including Cisco routers and switches, Microsoft Azure, Office 365, MS Exchange, VMWare, SSO, DNS, Cisco WiFi, NetApp storage, SAN storage, firewall management, SD-WAN, Windows/Linux/Unix server management.
• Experience with support ticketing systems, Service NOW.
• Experience in direct management of others, including performance reviews, mentoring, and providing feedback.

Qualifications: BS in Telecommunications Engineering with 6 years of Experience

• Experience in managing Change, Incident and Problem Management activities.
• Experience in managing Live Major Incidents.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Must have skills in managing post-incident reviews to provide RCA.
• Ability to clearly articulate messages to a variety of audiences and maintain strong relationships.
• Pro-active approach and able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward-looking with a holistic approach.
• Able to organize and deliver quickly.

Qualifications: BS in Computer Science with 5 years of Experience

• Problem-solving and root cause identification skills.
• Ability to hold people to task in high-pressure situations.
• Able to work effectively at all levels in an organization.
• Must be a team player and able to work collaboratively with and through others.
• Must have familiarity with Agile.
• Experience with large-scale organizational change efforts.
• Working knowledge of JIRA and/or alternative Service management toolset.
• Knowledge of the ITIL v3 Framework and familiarity with ITIL best practices.
• Must have ITIL Foundations Certification.
• Knowledge of the AWS cloud environment.
• Must have AWS Certified Cloud Practitioner designation.

Qualifications: BS in Information Technology with 6 years of Experience

• Service management qualification and/or significant post-qualification experience.
• Exceptional communication and influencing skills.
• Excellent organisational and time management skills.
• Extensive people management experience.
• Experience of industry best-practice processes.
• Ability to drive mindset and process changes.
• Experience in project or programme management.
• Must have IT implementation experience.

Qualifications: BS in Network Engineering with 7 years of Experience

• Good knowledge of virtualization concepts (specifically VMWare infrastructure).
• Good knowledge and experience with SolarWinds (NPM, IPAM, SAM).
• Good knowledge of Microsoft solutions, firewalling and network principles (for troubleshooting and infrastructure assessment).
• Knowledge of virtual environment backup solutions like Veeam.
• Understanding of ITIL service management concepts.
• Experience managing a 24x7 Enterprise Client account in a security operations environment.
• Expertise in Continuous Process Improvement.
• Must have a technical background in infrastructure services, including network, server, storage and backup, cloud, security, and VOIP.

Qualifications: BA in Business Administration with 6 years of Experience