INFRASTRUCTURE SERVICES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Sep 12, 2025 - The Infrastructure Services Manager has experience in implementing and managing networks and systems, providing hands-on support, and working closely with internal teams and vendors. This role requires the ability to work independently, think critically, multitask effectively, and communicate clearly while leading project deliverables and resolving system issues. The manager is also responsible for mentoring team members, conducting system audits, maintaining documentation, and being available outside standard business hours.
Essential Hard and Soft Skills for a Standout Infrastructure Services Manager Resume
- Project Management
- Risk Management
- Resource Planning
- Cloud Strategy
- Service Delivery
- IT Governance
- SLA Management
- Infrastructure Support
- Tech Deployment
- Policy Development
- Stakeholder Management
- Team Leadership
- Strategic Communication
- Customer Engagement
- Cross-Team Collaboration
- Performance Coaching
- Problem Solving
- Trusted Advising
- Team Coordination
- Conflict Management
Summary of Infrastructure Services Manager Knowledge and Qualifications on Resume
1. BS in Computer Science with 7 years of Experience
- Experience leading technical projects, including creating project plans, implementing, tracking, and monitoring staff and project timelines.
- Experience managing or supervising teams in telecommunications, communications, or information technology environments.
- Experience with the installation or support of on-premise or cloud-based Unified Communication systems and/or other voice-based applications.
- Must have Project management certification (CPM, CAPM, CPM, PMP).
- Demonstrated experience with creating project proposals, estimates, timelines, and tracking project status and milestones.
- Experience in the use of ServiceNow or equivalent product and a work order and incident management platform.
- Experience in tracking and monitoring tasks and work order completion times.
- Certifications for Mitel MX-1 or equivalent Unified Communication system.
2. BA in Business Administration with 5 years of Experience
- Relevant IT industry experience with at least three years in a highly technical role.
- Experience in a complex IT infrastructure environment, incorporating planning, implementation, operational management, configuration and maintenance.
- Expert knowledge in one or more relevant infrastructure domains.
- Advanced analysis, problem-solving, troubleshooting and consultative skills.
- Understanding of a financial services operating environment and core applications and products.
- Must have experience in people management and thought leadership.
- Excellent verbal and written communication skills.
- Tertiary qualifications in IT or a related discipline, or equivalent experience.
3. BS in Information Technology with 8 years of Experience
- In-depth, substantial, hands-on experience using core Oracle technologies for E-Business Suite, Oracle Database Availability Architecture.
- Cloud architect experience (e.g., AWS, Azure, OCI), including all aspects, discovery, design/planning, and delivery.
- Able to manage a team (including direct reports, people management, setting and measuring objectives/personal development plans, and offshore management).
- Excellent communication, influencing, negotiation, and conflict resolution skills.
- Pre-sales experience (RFI and RFP, presenting to senior stakeholders and management).
- Must have project management experience.
- Must hold at least one Cloud certification at the associate or professional level (e.g., AWS, Azure, OCI).
- Experience in leading the design and implementation/upgrade of Cloud and on-premise solutions.
- Good knowledge of automation systems and Cloud, SaaS, PaaS, and IaaS technologies to improve the efficiency of the business.
- Good understanding of Oracle licensing rules.
4. BA in Communication Studies with 7 years of Experience
- Experience in a marketing and/or creative and digital services environment.
- Must have people management experience.
- Must have project management experience.
- Google Analytics, Search Console and Tag Manager experience.
- Vendor/agency management experience and experience in a marketing service provider capacity.
- Proven ability to uphold brand identity and standards.
- Strong interpersonal and communication skills (both oral and written).
- Keen attention to detail and a stickler for brand standards and template alignment.
- Motivated self-starter, able to juggle priorities and handle additional responsibilities.
- Ability to provide leadership and manage staff collaboratively, utilizing effective team building, communication, and management techniques.
- Positive, collaborative approach to work and ability to function effectively as part of a team.
- Exemplary time management skills and an ability to work within a continually evolving environment.
5. BA in Organizational Leadership with 4 years of Experience
- Experience in implementing and managing networks and systems.
- Work independently with little or no direction.
- Work closely with management, staff, clients, vendors, and consultants.
- Able to serve as an integral resource (or leader) in projects, adhering to committed deliverables and regular communication of progress to management.
- Able to support end-users and vendor networks, and is heavily involved in the daily hands-on interaction with networks and systems troubleshooting, alongside 3rd support Vendor.
- Ability to thoroughly document all activity and keep management informed.
- Ability to conduct monthly and quarterly audits on various systems for both logical and physical access.
- Ability to develop documentation on processes.
- Able to mentor team members and share knowledge acquired.
- Able to work outside of standard business hours.
- Think critically, excellent reasoning and troubleshooting skills.
- Multitask, prioritizing multiple objectives and initiatives.
- Must have excellent communication skills.