Job Summary: 

• Install, configure, and administer computer systems and networks.
• Manage Active Directory.
• Administer virtual environments and services.
• Oversee cloud environment administration.
• Configure and manage routers, switches, and firewalls.
• Maintain wireless networks.
• Administer Linux/Unix systems.
• Support desktop and peripheral devices.
• Install and administer appropriate business-related hardware and software.
• Troubleshoot and resolve customer technical issues.
• Communicate and collaborate with other team members.

Skills on Resume: 

• System Administration (Hard Skills)
• Active Directory (Hard Skills)
• Cloud Administration (Hard Skills)
• Network Management (Hard Skills)
• Linux/Unix (Hard Skills)
• Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Hunt, prospect, and develop new accounts.
• Update prospect and client data in the CRM (Connectwise Manage).
• Consult with prospective and current IT customers to recommend technology and solutions that meet business needs.
• Maintain ongoing knowledge of technology solutions, service offerings, and the latest technology trends.
• Identify and cultivate network and referral opportunities.
• Conduct regular business reviews with existing IT customers to uncover new opportunities for additional IT solutions.
• Conduct meetings with prospects to demonstrate the features and benefits of IT services and solutions.
• Collaborate with technical staff to create, present, and refine detailed proposals with technology solutions that meet client needs.
• Identify, develop, and apply sales strategies to grow market share.
• Maintain long-term mutually beneficial customer relationships.

Skills on Resume: 

• Prospecting (Hard Skills)
• CRM Management (Hard Skills)
• IT Consulting (Hard Skills)
• Tech Knowledge (Hard Skills)
• Networking (Soft Skills)
• Business Reviews (Soft Skills)
• Sales Strategy (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Participate in IT Governance projects.
• Interact with customers regularly.
• Compare current practices against legal and regulatory requirements, international standards, and best practices.
• Prepare management reports and system documentation, including policies and procedures.
• Conduct risk assessments.
• Assist with audits and asset management by tracking issued hardware, software, and peripherals.
• Liaise with third parties and suppliers.
• Diagnose and repair faulty equipment.
• Adhere to all local and group policies and strategies.
• Negotiate and communicate with third-party vendors on the client’s behalf.

Skills on Resume: 

• IT Governance (Hard Skills)
• Customer Interaction (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Reporting Documentation (Hard Skills)
• Risk Assessment (Hard Skills)
• Audit Support (Hard Skills)
• Vendor Management (Soft Skills)
• Equipment Repair (Hard Skills)

Job Summary: 

• Confer with clients to identify and document requirements.
• Conduct business and technical studies.
• Design, develop, and implement information systems business solutions.
• Provide advice on information systems strategy, policy, management, and service delivery.
• Assess physical and technical security risks to data, software, and hardware.
• Develop and implement policies and procedures throughout the software development life cycle.
• Design, architect, and create complex multi-threaded integrations between CRM and legacy business applications.
• Apply sound knowledge in developing web-based B2B and B2C applications in the client/server environment.
• Convert client requirements and functional specifications into technical designs with effort estimation and perform development accordingly.
• Research, design, integrate, and write new software applications.
• Maintain and support multiple projects written in Microsoft Dynamics CRM.

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Business Analysis (Hard Skills)
• Systems Design (Hard Skills)
• IT Consulting (Soft Skills)
• Security Risk Assessment (Hard Skills)
• SDLC Management (Hard Skills)
• CRM Integration (Hard Skills)
• Software Development (Hard Skills)

Job Summary: 

• Function as part of a team during technical implementations for client delivery projects.
• Translate functional and technical requirements and designs into appropriate documentation formats.
• Produce clean, well-designed, testable, and efficient source code.
• Drive creation of custom tax technology applications, including robotic process automation, artificial intelligence, blockchain, cloud solutions, data analytics, and process mining.
• Diagnose and triage software issues and determine and document root causes.
• Assist with SQL Server database deployments, ERP and tax engine upgrades, configurations, and technical support.
• Assist with the configuration of server, network, and desktop hardware, software, and applications.
• Support testing and debugging activities.
• Engage in continual training and education to remain current with cutting-edge technologies and enhancement opportunities.
• Request regular feedback and coaching, and apply constructive feedback to improve performance.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Technical Documentation (Hard Skills)
• Clean Coding (Hard Skills)
• Custom Applications (Hard Skills)
• Issue Diagnosis (Hard Skills)
• Database Administration (Hard Skills)
• System Configuration (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Ensure configuration of IT systems, adapt solutions according to customer expectations, and perform software updates to maximize customer satisfaction.
• Act as the responsible party for the installation and follow-up of the Roche IT portfolio.
• Understand and translate IT Solutions product features into customer-oriented benefits.
• Participate in selling advanced IT solutions at customer sites.
• Provide consultation on connectivity solutions, regulatory compliance, security, virus protection, and IT product implementation.
• Build strong customer relationships by delivering technical support and training in the RDB training center or at customer sites.
• Participate in driving innovation to the market.
• Support the development of Enterprise Architecture standards, policies, and guidelines as cascaded from the Enterprise Architecture team.
• Inform and update processes for building new computers, and maintain monthly images to ensure all security updates are installed.
• Approve and determine the proper software to be installed on all issued devices.

Skills on Resume: 

• System Configuration (Hard Skills)
• IT Installation (Hard Skills)
• Solution Translation (Soft Skills)
• IT Sales Support (Soft Skills)
• IT Consultation (Hard Skills)
• Customer Training (Soft Skills)
• Innovation Support (Soft Skills)
• Enterprise Architecture (Hard Skills)

Job Summary: 

• Establish an IT Governance framework to align decision-making for IT project planning, policies, and operations with enterprise strategic objectives.
• Develop and establish IT Governance policies, procedures, and consistent practices across the IT organization.
• Ensure awareness and monitor effective implementation of all IT policies and procedures.
• Communicate governance activities, policies, and decisions to IT Management and Business Leadership, keeping them informed of IT Governance decisions that affect IT services and projects.
• Establish solid IT Service Management (ITSM) practices.
• Maintain accurate and up-to-date records of incident and problem resolution activities.
• Track configuration items/assets with application and infrastructure teams and ensure adequate technical documentation is maintained.
• Track change requests and ensure proper administration, documentation, maintenance, and coordination promptly.
• Run and maintain a Change calendar, keeping Production informed of the forward schedule of work and managing the release of changes to the Production environment.
• Set standards for developing and maintaining an asset database/CMDB, and establish practices and controls to keep it current across application and infrastructure teams.
• Define and maintain process-level KPIs and SLAs, providing key metrics on process performance and SLA adherence across the IT organization.

Skills on Resume: 

• IT Governance (Hard Skills)
• Policy Development (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Governance Communication (Soft Skills)
• ITSM Practices (Hard Skills)
• Incident Management (Hard Skills)
• Change Management (Hard Skills)
• SLA Management (Hard Skills)

Job Summary: 

• Provide expert assistance, strategize, and implement technical solutions for students, faculty, staff, administrators, and board members.
• Act as primary technical support for software, hardware, and networking.
• Analyze and respond to complex hardware, software, and integration needs.
• Support specialized applications, audio/visual components, printers, collaboration devices, and specialized network functions.
• Work with IT teams to support software requiring specific configurations for proper functionality.
• Act as a point of contact for technology-related issues requiring expert knowledge or decision-making to determine causes and provide optimal solutions.
• Communicate information to personnel and students, and assist in determining the best course of action for end-user support.
• Support communication of IT and vendor changes and outages to the campus, including notifications about new and decommissioned services as well as planned and unplanned system outages.
• Design and facilitate technical training programs for students, faculty, staff, administrators, and board members.
• Manage and design procedures and workflows for identifying, prioritizing, and resolving end-user support requests.
• Ensure all devices are set up to meet requirements established by IT security principles.

Skills on Resume: 

• Technical Solutions (Hard Skills)
• IT Support (Hard Skills)
• Needs Analysis (Hard Skills)
• Application Support (Hard Skills)
• Issue Resolution (Hard Skills)
• End-User Communication (Soft Skills)
• Technical Training (Soft Skills)
• IT Security (Hard Skills)

Job Summary: 

• Engage with clients to understand their business needs and goals, helping them leverage technology to achieve desired outcomes.
• Build and maintain trusting relationships with clients at the decision-making level while also fostering working relationships within clients’ operations management teams to create advocates.
• Demonstrate broad knowledge of technology and a deep understanding of the solution catalog.
• Combine expertise in technology and security to maximize solution value by translating how offerings support strategic business goals.
• See the big picture and guide clients to focus on growth in the present and future.
• Understand how technology, processes, security, and people interact with business operations.
• Create compelling proposals by skillfully writing visions of tomorrow.
• Collaborate with internal teams and clients to ensure technology stacks work effectively and do not hinder progress.
• Foster equitable financial relationships between the company and clients.
• Monitor the overall health of client relationships to ensure clients recognize the value received as worth the investment.

Skills on Resume: 

• Client Engagement (Soft Skills)
• Relationship Building (Soft Skills)
• Technology Knowledge (Hard Skills)
• Security Expertise (Hard Skills)
• Strategic Guidance (Soft Skills)
• Business Operations (Hard Skills)
• Proposal Writing (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Be the first point of contact for hardware and software (operating systems and standard office applications) related issues, logged through the service management application or by telephone.
• Manage incidents through to resolution.
• Update the service management application with all relevant information related to end-user services.
• Maintain desktop devices throughout their lifecycle, including remote management using appropriate tools.
• Support LAN and WAN connectivity and configuration (including wireless) to enable end-user access to the network and systems.
• Ensure each device is installed with the appropriate image.
• Perform standard user management via Active Directory and Office 365.
• Update ICT procedures and user self-help documentation.
• Complete staff and end-user equipment relocations.
• Assist with network implementation and maintenance.
• Undertake network cabling adjustments to ensure all PCs and peripheral devices are connected and accessible.

Skills on Resume: 

• User Support (Soft Skills)
• Incident Management (Hard Skills)
• Service Documentation (Hard Skills)
• Device Management (Hard Skills)
• Network Support (Hard Skills)
• Active Directory (Hard Skills)
• Procedure Updates (Hard Skills)
• Equipment Relocation (Soft Skills)

Job Summary: 

• Ensure work is well defined, manage changes to requirements, track and resolve issues in a timely fashion, and maintain customer satisfaction throughout engagements.
• Prioritize personal and team workloads, anticipate consequences of actions, identify potential problems, and seize opportunities for change.
• Oversee planning, development, and installation of products to meet client business needs.
• Provide leadership in project situations, particularly during customer crises.
• Organize project workshops and agree on project objectives.
• Ensure all project aims are met.
• Ensure quality standards are achieved.
• Update and maintain information on company databases and systems, including billing, expenses, resource bookings, and full project history.
• Use the provided tools to track people and progress, and report accordingly.
• Keep senior managers and clients informed of progress and resource requirements.
• Communicate with the Product team.
• Share lessons learned within the team and department and provide internal training.

Skills on Resume: 

• Requirement Management (Hard Skills)
• Workload Prioritization (Soft Skills)
• Project Delivery (Hard Skills)
• Crisis Leadership (Soft Skills)
• Workshop Facilitation (Soft Skills)
• Quality Assurance (Hard Skills)
• Progress Reporting (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Understand compliance and sanctions risk management, relating it to the firm's products and services.
• Understand customer use cases and requirements and apply best practices to customer implementations.
• Investigate and analyze client business activities and processes to increase efficiency and compliance through solutions.
• Support the implementation of various sanctions requirements.
• Perform functional customization of the solution.
• Organize and execute deep business-focused health checks and audits for clients.
• Actively participate in external and internal training.
• Be in charge of training end users.
• Assist during presales RFI/RFP processes by addressing compliance requirements.
• Deliver, install, and configure applications to specified requirements and provide technical training and knowledge transfer.
• Act as a technical expert in products.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Customer Requirements (Soft Skills)
• Business Analysis (Hard Skills)
• Sanctions Implementation (Hard Skills)
• Solution Customization (Hard Skills)
• Client Audits (Hard Skills)
• End-User Training (Soft Skills)
• Technical Expertise (Hard Skills)

Job Summary: 

• Apply knowledge of third-party software interfacing with solutions.
• Determine products and services required by clients.
• Troubleshoot customer issues during implementation.
• Aid in developing strategies to improve implementation processes, services, and standards.
• Maintain strong client relationships through close contact, including regular meetings, phone calls, and email communications.
• Organize and execute deep technical and product health checks and audits for clients.
• Interact with Sales and Pre-Sales teams, including prospect communications, tendering, and demonstrations.
• Assist during presales RFI/RFP processes by responding to technical requirements.
• Assist in maintaining appropriate levels of Helpdesk Support.
• Own and coordinate quality reviews, escalate issues appropriately, and prioritize remediation activities.
• Track incidents in the incident tracking system.
• Ensure proper handover to support teams.

Skills on Resume: 

• Software Integration (Hard Skills)
• Client Needs Analysis (Hard Skills)
• Troubleshooting (Hard Skills)
• Process Improvement (Soft Skills)
• Client Relationship (Soft Skills)
• Technical Audits (Hard Skills)
• Presales Support (Hard Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Participate in sales activities, including business development and proposal preparation.
• Identify new opportunities, contribute to solution design, and guide clients to an agreement on service terms.
• Engage in billable client work within the practice area and support account or industry initiatives.
• Contribute to building service offerings and intellectual capital for the practice.
• Develop trusted long-term relationships with clients and collaborate with internal teams on service delivery.
• Maintain strong technical expertise in Kyndryl service offerings.
• Serve as a subject matter expert in software contract management for client projects.
• Perform business analysis to capture and validate customer requirements.
• Create, review, and deliver project documentation and reports.
• Lead implementations following Ennov best practices in configuration, integrations, and data migration.
• Assist customers with compliance activities related to Computerized Systems Validation (CSV).
• Oversee data protection measures, including network access controls and backup systems.

Skills on Resume: 

• Business Development (Soft Skills)
• Opportunity Identification (Soft Skills)
• Client Engagement (Soft Skills)
• Service Delivery (Hard Skills)
• Technical Expertise (Hard Skills)
• Contract Management (Hard Skills)
• Business Analysis (Hard Skills)
• Data Protection (Hard Skills)

Job Summary: 

• Implement and maintain global mappings, standards, and governance frameworks.
• Conduct business analysis to gather requirements and define system configurations.
• Lead system design, configuration, and data conversion activities.
• Oversee integration planning and execution with external and internal systems.
• Coordinate and perform system testing to validate solutions.
• Deliver client training sessions to ensure effective solution adoption.
• Provide remote support and handle client inquiries on configuration and workflows.
• Assist onsite consultants in defining integration specifications and requirements.
• Develop technical specifications aligned with client Data Models.
• Map and transform data from multiple sources into client-standard formats.
• Advise clients on software lifecycle management, including vendor and contract strategy.
• Support clients in budgeting, compliance, and audit risk mitigation.
• Research IT environment data and provide actionable insights for decision-making.
• Design IT processes and services to improve operational efficiency.
• Manage ticketing systems and administrative tasks across supported technologies.

Skills on Resume: 

• Governance Frameworks (Hard Skills)
• Business Analysis (Hard Skills)
• System Configuration (Hard Skills)
• System Integration (Hard Skills)
• System Testing (Hard Skills)
• Client Training (Soft Skills)
• Data Management (Hard Skills)
• Process Improvement (Soft Skills)