HR ADMINISTRATOR JOB DESCRIPTION

We are seeking a Human Resources (HR) Administrator who will report to the Director of Human Resources and perform a range of routine clerical and administrative tasks to support the HR department. As the primary contact for employee inquiries, this role provides comprehensive assistance across all areas of human resources. Key responsibilities include managing payroll, benefits, onboarding processes, and HRIS system tasks. Additionally, the Human Resources Administrator acts as a liaison between employees and the payroll departments, addressing any pay-related queries and supporting the corporate HR team in various initiatives.

An Overview of Human Resources Administrator Job Description Responsibilities and Qualifications

1. The Human Resources Administrator serves as the first point of contact for a busy, multi-state workforce, efficiently handling a high volume of HR inquiries through calls and emails. This role involves active participation in resolving tickets and promptly responding to assigned email inquiries, ensuring timely assistance on routine, confidential, and urgent HR matters. Key responsibilities include maintaining strict confidentiality, ensuring compliance with Federal Form I-9s and e-Verify requirements, and diligently following up on various regional tasks such as New Hire Onboarding, weekly payroll actions, data variance reports for HRIS integrity, and compliance with minimum age and wage laws, along with managing deduction elections.

Human Resources Administrator Responsibilities:

  • Serves as the first point of contact for family members who contact HRSC. Takes detailed information from callers with HR and/or Employee Relations concerns to ensure that pertinent information is gathered prior to providing response as subject matter expert (SME).
  • Processes HR transactions, enters new hire/termination information, personal data, compensation, benefits, and tax data; updates personnel action changes in the HRIS. Uses Taleo system, HireRight, E-verify, and Orange (internal Sharepoint) software. Ensures compliance and data integrity.
  • Serves as E-verify employer agent; leads communication efforts for Form I-9 compliance, works to resolve Tentative Non- Confirmation cases and form corrections for family members within assigned Region.
  • Partners with a team to capture work authorization documents, eligibility to work renewal documents; tracks documents approaching expiration, discretely presents family members with mandated TNC correction options as outlined in E-verify.
  • Transfers inquiry calls to key external third-party vendors when necessary (i.e., retirement services, life insurance, Employee Assistance Program, etc.).
  • Assists Family Members with inquiries or concerns regarding paperless pay stub access, W-2’s, Direct Deposit status, pre-hire tasks, and other routine matters.
  • Provides guidance to teams on onboarding, internal promotion status, and rehire process through Taleo, Personal Action Notice inquires, e-Verify questions, Performance Management deadlines, and various initiatives.
  • Routes employment verification requests for social services through a formalized process to the third-party vendor. Initiates calls relating to employment verifications when HireRight vendor is unable to resolve.
  • Provides guidance on information about HRSC policies, procedures, and protocols.
  • Responsible for tracking and providing metric/data and completed audits to management for reporting/dashboard.
  • Provides cross-functional supplemental support to Payroll team with data entry for Phone Reimbursement Program stipend and related inquiries.
  • Responsible for the completion of tickets, calls, email responses and/or escalations in FootPrints software workspaces. Routes tasks to appropriate person/department to resolve if it is outside of the HRSC scope.
  • Monitor OMS (Onboarding Management System) errors are addressed daily. Occasionally performs extensive research and collaboration with applicable departments, including the Field HR and Operations teams to bring errors to resolution.
  • SME for Taleo Onboarding and HireRight systems and acts as a liaison with TMS and Contact Center Teams to provide functional support for HR Service Center deliverables.


Human Resources Administrator Skills, Knowledge and Experience:

  • High school diploma/GED equivalent or equivalent work experience
  • Experience in handling multiple administrative task
  • Establish and maintain an effective working relationship with management, vendors and co-workers and foster a team environment
  • Knowledgeable in Human Resources Information Systems
  • Skilled in equitable problem resolution and improved working relationships
  • Proficiency in MS Office Word, Excel, Outlook, PowerPoint and Visio (as applicable)
  • Proficiency in JD Edwards (as applicable)
  • Ability to communicate well with the general public
  • Elementary knowledge of practices and procedures in a particular field of specialization in the execution of assigned duties and responsibilities
  • Elementary understanding of departmental structure and policies of Whataburger Restaurants LLC
  • PHR or SHRM – CP Certification Preferred

2. As a pivotal member of our team, the Human Resources Administrator will adeptly manage both financial and human resources functions, contributing to the dynamic growth of our leading IT services. At CPI, we pride ourselves on a collaborative and vibrant workplace, fueled by the innovative ideas and achievements of our employees. Our commitment to building strong, trust-based partnerships is integral to our success. We are dedicated to nurturing a team of professionals who are not only reliable and detail-oriented but also deeply invested in CPI’s continued success.

Human Resources Administrator Functions and Responsibilities:

  • Prepare and distribute customer invoices
  • Create and manage complex Excel spreadsheets
  • Support monthly, quarterly, and year-end close
  • Respond to customer and vendor inquiries
  • Review and identify opportunities for simplification and automation in the current financial processes and systems
  • Prepare and support internal management reporting
  • Oversee internal HR functions
  • Manage our hourly employee time entry system
  • Maintain and update necessary information in our HR platform
  • Respond to employee requests regarding human resources issues, benefits, pay, etc.
  • Assist with the hiring process, including submitting job postings online, screening resumes and scheduling candidate interviews


Human Resources Administrator Requirements and Qualifications:

  • Monthly HR functions for medical, dental, 401k
  • You have a relentless work ethic
  • You have solid communication skills and interpersonal skills
  • You have strong QuickBooks expertise
  • You are an Excel wizard
  • You have past experience working with a CRM; ConnectWise experience a significant plus
  • You have a desire to commit to growing a career with CPI

3. The HR Administrator role centers on supporting the Human Resources Team by being the primary liaison for employee and external HR inquiries. This position is vital in managing data and administrative tasks efficiently, ensuring smooth operations within the HR department.

HR Administrator Duties and Responsibilities:

  • Provide administrative support for the HR Team and Payroll.
  • Organize, compile, update company personnel records and documentation.
  • Ensure the appointment document is completed and sent to payroll on-time.
  • Manage and update HR databases.
  • Prepare, manage and store paperwork for HR policies and procedures.
  • Answer employees’ questions and provide requested information.
  • Maintain schedule and coordinate calendar activities.
  • Assist recruiters in posting job ads on careers pages and processing received resumes.
  • Answer telephone calls and provide needed information.


HR Administrator Ability, Skills and Requirements: 

  • HR qualification.
  • Advanced Microsoft Excel skills are essential.
  • Must have worked as an HR Administrator for 2 years or more.
  • Accounting exposure is advantageous.
  • Must have the ability to work additional hours and be flexible with working hours as requested.
  • Excellent organizational skills, with an ability to prioritize important projects
  • Strong phone, email and in-person communication skills
  • Ability to multitask
  • Attention to detail

4. We are seeking a Human Resources Administrator who thrives on flexibility and variety in their work. Ideal for candidates seeking part-time hours, this role involves a range of human resources administration tasks. The ideal candidate will possess outstanding communication skills, exemplary time management abilities, and strong organizational skills. Experience as a hands-on administrator in a small to medium-sized business environment is preferred.

Human Resources Administrator Functions:

  • Accounts payable
  • Accounts receivable
  • HR policies and procedures updates
  • New employee onboarding including contracts, letters of offer and pre-employment checks
  • Email correspondence, filing and accounts data entry
  • Special projects and miscellaneous administration tasks as required
  • Ongoing temporary assignment - 3 days per week 4 to 6 hours per day
  • Handover and training provided


Human Resources Administrator Qualifications:

  • Certification in either Finance, Human Resources or related discipline (highly desirable but not a requirement)
  • Previous accounts payable, receivable and payroll experience
  • Intermediate Level - MS Office Suite Products and Accounting Package knowledge
  • Exceptional administration and time management skills
  • Ability to communicate to people at all levels
  • Proactive in nature with a high level of initiative
  • A team player with an outstanding work ethic
Relevant Information
HR Director Job Description
HR Manager Job Description
HR Assistant Job Description
HR Administrator Job Description