• Responsible for ensuring that all areas are in perfect order and clean, and that all equipment works properly.
• Take responsibility for having the areas in a perfect state of maintenance and making written reports.
• Train all new cleaning staff.
• Notify the Operations Manager each week or every fifteen days about supplies that are needed (inventory) to order them.
• Provide supplies and cleaning supplies to housekeepers
• Make requisitions of materials and supplies to the warehouse.
• Keep under responsibility part of the equipment of the department.
• Supervise the work done in the laundry
• Collaborate in the lifting of inventories.
• Verify the proper use of chemical products according to safety and hygiene standards.
• Participate in the preparation of the cleaning plan for hotel areas.

Skills: Facilities Maintenance, Equipment Inspection, Staff Training, Inventory Management, Supply Distribution, Material Requisition, Team Supervision, Safety and Hygiene Compliance

• Daily checking of events scheduled, floor plans for the event, and setting up tables and chairs beforehand
• Assisting with any kind of setup that takes place for a scheduled event (tables, chairs, food stations, etc.)
• Ensuring all equipment in the banquet and meeting rooms is in proper working order
• Cleaning common areas such as banquet and meeting rooms, public areas, including patios, hallways, and restrooms
• Sorting and counting linens for delivery to the laundry
• Sorting and counting linens delivered by the Laundry
• Lightroom maintenance duties such as painting, window cleaning, and carpet shampooing
• Tearing down tables, chairs, etc., after events

Skills: Event Setup, Floor Plan Coordination, Equipment Maintenance, Facility Cleaning, Linen Management, Light Maintenance, Event Teardown, Public Area Upkeep

• Overseeing all elements of maintenance and groundskeeping throughout the residence
• Preparing outdoor areas and furniture, ensuring areas are kept clear and clean at all times
• Treating all outdoor areas (patio, walkways, exterior of home) for mold, mildew, and algae
• Pressure cleaning walkways, patios, and driveways
• Washing all exterior windows and sliding doors
• Treating all exterior areas for rust
• Event set-up, break-down, and some services required
• Maintaining vehicles, automobiles, and equipment
• Handling small handiwork (replacing lightbulbs, etc.)
• Additional general Houseman duties upon request, constant need for overriding flexibility, and exceeding expectations

Skills: Maintenance Oversight, Groundskeeping, Outdoor Cleaning, Pressure Washing, Window Cleaning, Rust Treatment, Event Support, Vehicle Maintenance

• Report any damage to carpets and upholstery.
• Ensure the daily work assignment and floors are received, correctly filled, and returned.
• Maintain the cleanliness and tidiness of the back-of-the-house areas
• Stock the floors with amenities
• Inform where the hallway carpet needs cleaning or fixing.
• Collect the garbage from the pantries and bring it down to the main recycling area
• Report any unusual and suspicious behavior of guests or staff
• Ensure compliance with the legislated health and safety requirements within the workplace

Skills: Damage Reporting, Task Management, Back-of-House Cleaning, Amenity Stocking, Carpet Maintenance, Waste Disposal, Security Awareness, Health and Safety Compliance

• Sweeping and mopping the resort’s stairwells.
• Responsible for placing "CAUTION WET FLOOR SIGNS"
• Vacuuming all corridors and keeping baseboards and ledges clean at all times.
• Cleaning and stocking linen rooms.
• Dusting and picking up all corridors, and cleaning elevators.
• Removing all garbage and trash left on counters, floors, in trash cans, under the beds, on the patio, tables, desks, or nightstands.
• Responsible for stripping all dirty linen, including sheets and pillowcases, from beds and removing linen to linen carts and returning to housekeeping.
• Responsible for the removal of dirty or used towels, soap, and shampoo
• Responsible for removing trash from housekeepers’ carts and disposing of trash in outside trash containers.
• Assisting housekeepers with lifting and moving heavy objects, including guest room furniture - tables, chairs, TV, nightstands, and desks.

Skills: Floor Cleaning, Safety Sign Placement, Vacuuming, Linen Room Maintenance, Dusting, Trash Removal, Linen Handling, Heavy Lifting Assistance

• Perform special tasks assigned by managers, e.g., shampooing and general cleaning of offices, use of floor machines in the back of the house areas, and service landings.
• Maintain vacuum cleaners and other equipment by cleaning up and changing bags and belts regularly.
• Operate all floor maintenance equipment efficiently
• Supports room attendant in maintaining correct supplies and linen pars in closets and delivery of these supplies to the floors.
• Deliver clean linen to all guest floors’ closets.
• Vacuum, spot clean/shampoo all guest hallways.
• Polish and maintain all guest elevator tracks.
• Cover all assigned floors and ensure that the hotel's cleanliness standards are maintained in all areas of responsibility.
• Maintain the general upkeep of assigned sections of guest floors.
• Recognize and report all missing, damaged, or sub-standard furniture, fixtures, and equipment.

Skills: Special Cleaning Tasks, Equipment Maintenance, Floor Machine Operation, Supply Support, Linen Delivery, Carpet Care, Elevator Track Maintenance, Area Inspections

• Ensure Room Attendants have an adequate supply of terry and linen, including towels, sheets, and pillowcases
• Maintain well-stocked carts
• Ensure that soiled linen is removed from Room Attendant carts on time and that carts remain clean and free of debris
• Ensure that garbage is removed from Room Attendant carts on time and that carts remain clean and free of debris
• Ensure that hallways are clean, well-vacuumed, and free of debris
• Notify the supervisor immediately of all Engineering needs and/or excessive room service trays on the floors
• Consistently adhere to all resort policies and procedures
• Consistently meet and greet all guests and provide exceptional guest service in handling all requests
• Maintain the confidentiality of guest, employee, and company information.

Skills: Inventory Management, Cart Maintenance, Linen Handling, Waste Removal, Housekeeping Oversight, Guest Service Excellence, Policy Compliance, Confidentiality Awareness

• Transport clean and dirty linen to and from the floors using elevators
• Carry out any guest requests as instructed by the Floor Supervisor or the Front Office
• Carry out small repairs within rooms, such as curtains that are hanging loose
• Remove and re-hang curtains for periodic washing
• Remove and place roll-away beds and baby beds
• Carry out cleaning tasks as requested by the Supervisor, such as on balconies
• Clean rooms according to the full room cleaning sequence
• Deep clean guest rooms according to schedule
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present
• Remove in-room dining trays/tables from guest rooms and corridors
• Responsible for carrying out the Lost Property procedure for items found in rooms
• Utilize programs designed to help save the planet

Skills: Linen Transportation, Guest Request Handling, Basic Room Repairs, Curtain Maintenance, Furniture Setup, Room Cleaning, Guest Interaction, Lost Property Management

• Ensure that outdoor areas of homes are cleaned and maintained during General Monthly Cleans and during daily service, including BBQ grill, outdoor fridge, lanai furniture, cushions, fire pit, pool deck, and garage.
• Responsible for woodwork maintenance of all homes on a woodwork schedule and the General Monthly Clean schedule
• Keep an accurate inventory of cleaning supplies and equipment, including keeping par stocks of all items.
• Deliver linen, towels, guest requests, and supplies to renters, homeowners, and Residential Housekeepers.
• Assist Residential Housekeepers with services, including dusting, mopping, sanitizing, vacuuming, polishing, laundry, ironing, sweeping, washing, and bed making
• Provide after-construction cleaning services to new development products as they become available to the market.
• Physically able to lift 20-50 pounds frequently, including trash, housekeeping caddy, laundry, linen, light furniture, mattress, ladder, pressure washer, and vacuum.
• Notify the Manager or Supervisor of any broken items, maintenance needs, necessary repairs, or other items out of the ordinary.
• Ensure overall guest satisfaction.

Skills: Outdoor Maintenance, Woodwork Upkeep, Inventory Management, Linen and Supply Delivery, Housekeeping Assistance, Post-Construction Cleaning, Physical Stamina, Maintenance Reporting

• In assigned guest floors, be responsible for all furniture moving, wall washing, drapes up and down, delivery of any guest requests, shampooing, buffing and spot cleaning, interior window and mirror cleaning, and high dusting.
• Maintain the cleanliness of guest foyers and corridors by performing wall washing, vacuuming, dusting of crown molding, millwork, and baseboards, and cleaning of all light fixtures, including ceiling fixtures.
• Replace all guest closets with clean linen/robes/terry daily.
• Remove all garbage from service landings and general wall washing and cleanliness of all service landings.
• Place all garbage compacted and collected in the garbage bin outside to be picked up by the waste management company.
• Maintain the cleanliness of all service elevators, including shampooing of any carpets, high dusting, and mirror cleaning.
• Polish and wipe down all metal surfaces.
• Control the clothes or linens of the hotel with the housekeeper supervisor
• Continuous feedback on improvements in the work area

Skills: Furniture Moving, Surface Cleaning, Linen Replacement, Waste Management, Elevator Maintenance, Metal Polishing, Linen Control, Quality Improvement Feedback

• Experience working in Housekeeping or the hotel industry 
• Must be neat, professional, and well-groomed.
• Good organization/time management skills.
• Must be reliable and able to work with little supervision.
• Must be able to work in a fast-paced environment.
• Must be able to stand for extended periods.
• Must be in good physical condition as the job requires frequent pushing, pulling, reaching, stooping, handling, and gripping
• Must be able to lift up to 20 pounds (and/or lift above the shoulder).
• Able to relate well to hotel guests and co-workers.
• Able to work well as part of a team and learn quickly.
• Able to understand and carry out oral and written instructions and request clarification

Qualifications: BA in Tourism Management with 1 year of Experience

• Previous experience as a houseman in a large banquet operation
• Working experience in a Hotel
• Ability to deliver a service level that creates an atmosphere that makes guests want to return, giving each guest a positive, memorable experience.
• Be committed to routinely going above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational, and communication skills.
• A strong work ethic and teamwork.
• An ability to use I-plan meeting diagrams
• Ability to work independently.
• Ability to work flexible schedules, including nights, weekends, and holidays

Qualifications: BS in Environmental Science with 2 years of Experience

• Previous work experience in service
• A hospitable and service-oriented attitude
• Be enthusiastic and flexible
• Have an eye for detail and willingly take the initiative, and maintain a high standard of quality
• Be a real team player and try to achieve the best result along with colleagues as a team
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and the ability to work with hands above shoulders
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments

Qualifications: BA in General Studies with 1 year of Experience

• Hospitality background with F&B experience, wine knowledge, and fine dining.
• Happy to pitch in and assist in the kitchen when busy
• Have completed butler training, who considers themselves to be highly organized, and has initiative
• Must be a driven person with high standards and a desire to provide excellence at all times
• Must be people-service orientated and level-headed
• Excellent command of English, both spoken and written
• Proficiency in Excel applications
• Outstanding communication, interpersonal skills, and flexibility at work
• Dependable and enthusiastic work ethic
• Must bend, twist, reach, push, and pull regularly

Qualifications: BS in Hospitality Management with 4 years of Experience

• Some previous housekeeping experience
• Previous background from the extended stay industry
• Ability to speak, read, and write fluent English, and/or other languages
• Customer-focused, excellent communication skills, both verbal and written, likes to communicate with guests and associates
• Basic reading, writing, and mathematical abilities
• An ability to frequently stand up, bend, climb, kneel, and move about the facility.
• An ability to carry, lift, or pull items weighing up to 75 pounds.
• Ability and willingness to regularly use commercial cleaning chemicals.
• Willingness to work mornings, evenings, weekends, and holidays.

Qualifications: BA in Facility Services Administration with 2 years of Experience

• Experience in custodial and related services
• Must be able to read, comprehend, and follow written instructions.
• Friendly and service-oriented
• An ability to lift 40+ pounds.
• Must have the ability to reach above head level.
• Willingness to work twelve to fifty feet (or more) above the ground on ladders or high lift/scissor lifts.
• Ability to stand/walk for extended periods.
• Ability and willingness to work in hot and humid conditions.
• Must be able to work inside and outside with exposure to heat, dirt, noise, fumes, wetness, paint, and solvents.

Qualifications: BA in Hotel and Restaurant Management with 1 year of Experience

• Experience as a houseperson or housekeeper
• Experience with a variety of cleaning products and techniques
• A strong emphasis on putting the guest first and providing exceptional customer service
• Hard worker with strong time management, organizational, and communication skills
• Detail-oriented as it pertains to accuracy and efficiency.
• A desire to be a part of a vibrant team that believes in treating team members and residents like family.
• Pride, excellence, and integrity in all you do.
• An ability to bend and lift, and/or move objects up to 25 pounds.
• Must be able to remain on one's feet for extended periods.
• Must be able to read, write, and converse in Basic English.

Qualifications: BS in Occupational Safety and Health with 2 years of Experience

• Experience working in a hotel or a related field
• Fluent English language skills, both verbal and in writing.
• Basic math skills with the ability to add, subtract, multiply, and divide.
• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
• Enthusiasm and a true team feeling
• Must extreme detail-oriented
• Strong organizational and time management skills.
• Ability to work as part of a team.
• Willing to work different shifts, including weekends, and holidays

Qualifications: BS in Sanitation Science with 1 year of Experience

• Experience as a houseperson or housekeeper
• Good understanding of cleaning techniques and products
• Proven customer service experience with a strong guest-focused mentality
• A strong work ethic with exemplary organizational, time management, and communication skills
• Attention to detail and desire to put forth quality work
• Friendly personality and team-oriented focus
• Positive attitude and willingness to learn
• Maturity of judgment and behavior.
• Willingness to be open to learning and growing.
• Be flexible work schedule.

Qualifications: BS in Building Services Engineering with 3 years of Experience

• Prior hospitality experience and/or experience in housekeeping/janitorial work
• Basic knowledge of Meeting Rooms set up, service standards, guest relations, and etiquette
• Knowledge of appropriate table settings and service ware
• Must be organized and ambitious (go-getter)
• Strong work ethic, ability to read floor plans, and work independently
• Professionalism, along with attention to detail.
• Must comply with any dress code requirements.
• Ability to work in outdoor areas
• Be familiar with all events happening at the hotel
• Flexible schedule, able to work evenings, weekends, and holidays.

Qualifications: BS in Property Management with 2 years of Experience