• Participate in the development and execute the weekly production plan
• Supervise all production staff to optimize effectiveness in meeting the production schedule
• Monitor overall progress and manage the timely completion of projects
• Ensure Shop Floor computer transactions are timely and correct
• Enforce safety practices, lead bi-weekly training sessions
• Manage production costs and effective material usage
• Enforce product quality standards, work closely with Quality Control inspectors to identify deviations, and identify the best way to make corrections
• Participate in continuous improvement strategies in both resource and process utilization
• Review ERP daily to ensure that the day's jobs are properly accounted for.
• Oversee production facility maintenance and housekeeping practices

Skills: Production Planning, Staff Supervision, Project Management, Shop Floor Management, Safety Compliance, Cost Management, Quality Assurance, Continuous Improvement

• Oversee and optimize production processes, meet and exceed objectives for efficiency, throughput, and on-time delivery.
• Take responsibility for tracking and reporting metrics.
• Create a positive work environment for all staff so that they feel motivated and empowered to meet goals and objectives and are appropriately recognized for their contributions.
• Evaluate the competencies of subordinates and provide leadership and development to achieve objectives, and review performance formally on an annual basis.
• With HR and Safety, develop and implement programs to improve overall area safety.
• Contribute to continuous improvement in operating procedures for all production operations. Assure that there is adequate cross-training to support varied operations.
• Create and adjust production staff schedules to meet the production plan.
• Convey and enforce Arktura Work Rules, Safety, Quality, and Time/Attendance policies.
• Review ERP daily to ensure that the day's jobs are properly accounted for.
• Participate in recognizing daily facility maintenance and housekeeping practices

Skills: Production Optimization, Metrics Tracking, Staff Motivation, Leadership Development, Safety Program Implementation, Continuous Improvement, Scheduling, Policy Enforcement

• Oversee and implement company and OSHA guidelines and programs to contribute to a safe working environment for all associates.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
• Resolve operational and interdepartmental problems quickly.
• Coordinate with the support department for the successful delivery of assigned tasks.
• Assists in interviewing candidates and evaluating call center personnel.
• Responsible for keeping guestrooms and floors in top condition.
• Manage daily Housekeeping operations and review guests' room set-up preferences to ensure that to meet their expectations.
• Train and inspect the performance of room attendants.
• Ensure that all procedures are followed and cleanliness in the assigned area meets the standard.
• Inspect all cleaned rooms by the room attendant

Skills: Safety Program Implementation, Customer Service, Technology Training, Problem Resolution, Task Coordination, Staff Recruitment, Housekeeping Management, Quality Inspection

• Serves as a standard bearer for positive attitude and high morale through their interactions with clients, families, staff, and leadership.
• Exhibits CARE principles, culture, and philosophy in all their interactions.
• Serves as the cottage’s leadership point of contact whenever the Program Supervisor is absent or out of the office.
• Serves as a role model and the “go-to” leader for all direct care staff on shift.
• Assess the immediate needs of the milieu and the direct care staff and ensure those needs are met.
• Proactively prevents crises from happening by ensuring all staff are actively engaging with clients and following the daily program schedule.
• Works alongside Program Supervisor to ensure adequate staffing coverage of all shifts, which includes creating and communicating out staffing schedule, finding coverage
• Provides group supervision to cottage staff, including ad hoc trainings/re-trainings/debriefings and scheduled monthly supervision
• Provides direct coaching, modeling support, and supervision for direct care staff as they perform their duties on shift
• Supports on-the-job coaching and remediation, as well as serves as liaison for staff, providing feedback during performance evaluation, as well as follow-up.
• In conjunction with the Program Supervision and/or Director, support and facilitate staff meetings with cottage staff, Therapist, and Supervisors.

Skills: Leadership, Client Engagement, Crisis Prevention, Staffing Coordination, Supervision, Coaching and Mentoring, Staff Development, Communication and Collaboration

• Conducts team or individual meetings to update staff members on best practices.
• Provides accountability to direct care staff through documented performance notes and corrective actions, up to and including recommending termination of low-performing team members to the Program Supervisor.
• Coordinates milieu/program activities that are developmentally appropriate and trauma-informed for the population served.
• Ensures Residential Care Specialists uphold the standards of a therapeutic milieu, including ensuring a non-punitive approach when working with clients.
• Oversees cleanliness and order of facilities by maintaining effective communication with the manager and the facilities department regarding all facilities' needs or concerns.
• Responsible for briefing and debriefing staff members as they come on or off their shift.
• Responsible for briefing and debriefing staff members after all crisis interventions and restrictive interventions.
• Ensures appropriate supervision of clients is being provided by the staff, as evident by teaching and modeling.
• Reports and responds to incidents as required by policy, procedure, and circumstances.
• Supports the implementation of effective crisis co-regulation strategies that minimize the usage of physical restraints.
• Works with Program Supervisor and Treatment team to create an inspiring team environment with high morale.

Skills: Staff Training, Performance Accountability, Program Coordination, Therapeutic Supervision, Facility Management, Briefing and Debriefing, Crisis Intervention, Team Building

• Worked within a diverse and multicultural team
• Can collaborate and support effectively through strong interpersonal and communication skills
• Have a true client-centric approach, ensuring this mentality is carried through all aspects of the role
• Have previous experience in management/leadership
• Have experience working in a watch/jewellery background
• Demonstrate the ability to prioritise in a high-traffic environment and work under pressure. 
• Be reliable and flexible, accurate, organised, and efficient
• Have previous luxury experience, including experience in dealing with sophisticated clientele
• Demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused
• Working knowledge of SAP

Qualifications: BA in Event Management with 4 years of Experience

• Experience working as a Poker Dealer or a Supervisor
• Previous experience working in a similar resort setting.
• Complete knowledge of common rules and procedures of all Poker games.
• Excellent customer service skills with effectively communicate in English, in both oral and written forms.
• The ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Must be able to perform basic math skills.
• Must have the ability to work toward a common goal as a member of a unified team.
• Have general computer knowledge.

Qualifications: BA in Customer Service Management with 2 years of Experience

• Experience working in a retail environment
• Experience working in customer service.
• Work experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience in using the Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.
• Excellent verbal and written skills and the ability to build, lead, and manage high-performing teams
• Excellent decision-making ability in a fast-paced environment
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Qualifications: BA in Hospitality Management with 5 years of Experience

• Casino operations experience, or according to property requirement, or an equivalent combination of education, training, and experience
• Proven supervisory working experience
• The ability to function and act independently
• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely, and logically promptly and at an appropriate level, while maintaining confidentiality
• Ability to multitask and work well in a fast-paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Ability to work a flexible schedule to meet the needs of the business, weekends, evenings, and holidays

Qualifications: BA in Business Administration with 1 year of Experience

• Store management experience in a fast-paced, highly engaging retail environment
• Experience in a specialty retail environment, the outdoor apparel industry, or experience with outdoor equipment sales
• Proven ability to meet and exceed sales results, as well as meet business goals by driving results through the store team
• Willingness and desire to learn and to share knowledge of the product, local community, experiences, and activities relevant to the store’s customer base
• Ability and desire to provide a highly engaging customer experience through individual service, conversation, and relationship building
• Able to regularly interact with the public in an often crowded and noisy interactive store environment
• Excellent verbal and written skills
• Excellent decision-making ability in a fast-paced environment
• Detail-oriented and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs

Qualifications: BA in Operations Management with 3 years of Experience