Job Summary: 

• Coordinate activities of associates in distribution processes effectively and efficiently to satisfy internal and external customer service.
• In coordination with the floor and operations manager, direct daily/weekly work assignments.
• Ensure productivity standards are met by communicating personal and team key performance indicators.
• Identify critical distribution issues and report them to the proper business partners.
• Direct associates on the proper use of the Distribution Center equipment and troubleshoot problems
• Recommend and implement ideas and suggestions with other supervisors and managers to ensure a consistent team environment is maintained.
• Abide by the established dependability guidelines to maintain business productivity.
• Adhere to all Foreign-Trade Zone (FTZ) procedures and guidelines to maximize FTZ compliance and benefits and minimize U.S. Customs penalties and fines.
• Make recommendations to improve operational flows and reassign staff
• Manage all aspects of performance and development of direct reports to encourage professional growth.
• Conduct observations and provide feedback through coaching and on-the-job training.

Skills on Resume: 

• Team Coordination (Soft Skills)
• Performance Management (Soft Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Equipment Troubleshooting (Hard Skills)
• Compliance Management (Hard Skills)
• Coaching and Training (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Provide information regarding associate performance for appropriate evaluation and action plan.
• Write and conduct performance reviews for assigned associates.
• Create individual development plans to support and promote professional growth.
• Participate in the interviewing process for Distribution Center associates.
• Support the floor manager in managing all associate relations issues and functions.
• Appropriately address human resources issues and identify behaviors and actions that require disciplinary action.
• Communicate effectively and efficiently with all company associates and business contacts.
• Perform safety observations in conjunction with job observations to coach and counsel associates on proper safety procedures.
• Initiate and conduct accident investigations and perform root cause analysis.
• Prepare hazard action forms for all incidents and injuries.
• Play an active role in the participation of all safety programs to act as a role model for all associates.

Skills on Resume: 

• Performance Evaluation (Soft Skills)
• Employee Development (Soft Skills)
• Recruitment (Soft Skills)
• Conflict Resolution (Soft Skills)
• Human Resources Management (Hard Skills)
• Safety Management (Hard Skills)
• Accident Investigation (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Responsible for Quality operation by running product to specifications and adhering to standard practice.
• Monitor the Mixing operation to ensure the equipment is operating to specifications
• Use the correct components, correct disposition of stock, and follow standard operating procedures.
• Responsible for meeting productivity guidelines.
• Coordinate with Maintenance and Engineering to keep equipment in proper operational condition.
• Coordinate with scheduling changes in schedules and plant and customer production needs.
• Understand and comply with ISO.
• Take responsibility for keeping daily reports
• Evaluate and train employees, and counsel employees on issues of discipline and attendance problems.

Skills on Resume: 

• Quality Control (Hard Skills)
• Equipment Monitoring (Hard Skills)
• Productivity Management (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Scheduling Coordination (Soft Skills)
• ISO Compliance (Hard Skills)
• Reporting (Hard Skills)
• Employee Training (Soft Skills)

Job Summary: 

• Oversight and management of front-line manufacturing employees.
• Take responsibility for managing hourly employee populations.
• Responsible for exchanging data and information, interaction concerns, and also improvements in products, processes, and procedures.
• Handles standardized manufacturing processes.
• Guidelines for choosing the right actions.
• Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Leads a small manufacturing unit or a part of a bigger unit with a budget of> $ 1.5 million.
• Supervising other operators, including the quality of work
• Troubleshooting other operators' cut issues
• Organise Operators to complete secondary operations

Skills on Resume: 

• Employee Management (Soft Skills)
• Data Exchange (Soft Skills)
• Process Improvement (Hard Skills)
• Standardized Manufacturing (Hard Skills)
• Decision Making (Soft Skills)
• Budget Management (Hard Skills)
• Quality Control (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Work closely with QA, reviewing call evaluations and providing ongoing associate coaching and counseling, ensuring KPI’s and customer service meet the client expectations.
• Work closely with QA, review call evaluations and provide ongoing QA feedback, contesting call evaluations that may be questionable.
• Compile and deliver annual employee reviews to direct reports.
• Prepare daily, weekly, and monthly reports with key contact center performance goals for customer satisfaction, quality, productivity, and key performance metrics.
• Monitor performance, document performance issues, and implement disciplinary procedures following company policy.
• Report, analyze, and resolve system, customer, and operational issues that impact service quality.
• Strive to provide all customers with an outstanding customer experience.
• Work with TAC to ensure computers are in operating order.
• Ensure that all computers receive current programming updates.
• Work with Telecom to ensure phone equipment and lines are operational.
• Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries.

Skills on Resume: 

• Coaching and Counseling (Soft Skills)
• Employee Evaluation (Soft Skills)
• Reporting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Issue Resolution (Soft Skills)
• Customer Service (Soft Skills)
• Technical Support (Hard Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary: 

• Develop and maintain a close communication channel with clients to ensure a smooth flow of information and improved satisfaction levels.
• Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them.
• Train the new hires on product knowledge, internal tools, and other call-taking processes.
• Assist in administering team attendance records, salary preparation, staffing schedules, and forecasts.
• Build and maintain a positive working environment that attracts and retains high-quality staff.
• Analyze call/ticket trends and reasons why customers contact us, etc, and drive a continuous improvement philosophy within the contact center.
• Work closely with management to achieve team and departmental goals.
• Assists in developing plans to ensure goals and standards are met or exceeded.
• Handle escalated calls and provide an excellent consumer experience.
• Function as Client Services Representative and Manager on Duty when needed.

Skills on Resume: 

• Client Communication (Soft Skills)
• Process Training (Hard Skills)
• New Hire Training (Soft Skills)
• Administrative Support (Hard Skills)
• Team Building (Soft Skills)
• Data Analysis (Hard Skills)
• Goal Setting (Soft Skills)
• Escalation Handling (Soft Skills)

Job Summary: 

• Practice Lean Manufacturing and set expectations of performance, quality, and timelines with production crews.
• Ensure the safety of shop floor employees through good housekeeping and safe practices by way of daily shop walks to identify potential safety risks and/or issues.
• Ensure safety audits are completed on schedule.
• Responsible for promoting a positive attitude and serving as a role model with positive communication and conflict resolution skills.
• Follow up on IQS noncompliance, corrections, and solutions to nonconformance materials and discrepancies.
• Point out all potential roadblocks/inefficiencies to Operations Manager, Engineering, and Project Managers to ensure manpower and crews are properly staffed.
• Ensure proper maintenance oversight of all shop equipment and reports maintenance issues to the Operations Manager and Manufacturing Engineer.
• Ensure cost-effective manufacturing operations and perform to budgeted costs, e.g., help set production hours and enforce employee start/end times, as well as justify overtime
• Notify Operations Manager of any manpower needs, including outside labor
• Make sure lots are cleared and assist crews when short-staffed.
• Make sure job books are kept up-to-date following ISO standards.

Skills on Resume: 

• Lean Manufacturing (Hard Skills)
• Safety Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Communication Skills (Soft Skills)
• Nonconformance Resolution (Hard Skills)
• Problem Solving (Soft Skills)
• Budget Management (Hard Skills)
• ISO Standards Compliance (Hard Skills)

Job Summary: 

• Ensuring department revenue and profitability are increased through the use of effective suggestive selling techniques in line with the Swingers Service that Sells procedures
• Controlling the requisitioning, storage, and careful use of department operating equipment and supplies
• Assisting DM/AGM with weekly scheduling in line with revenue forecast, adjusting working hours according to actual revenue, and maximizing labour hour productivity
• Ensuring that guest expectations are consistently met and exceeded across the department, through Value-for-Time service delivery
• Understanding, promoting, and embodying the Swingers culture and what it means to provide the “Swingers Experience”.
• Supervising the professional hosting of clients through the course to the highest standards.
• Making appropriate recommendations to guests that will enhance their experience throughout the course
• Ensuring that guests' requests are addressed in a timely, professional, and effective manner
• Ensuring the department is set up and ready for service on time each shift
• Ensuring the department is kept tidy and organised at all times and meets standards of presentation and personal hygiene at all times
• Ensuring departmental cleaning, set-up, and closing duties are completed to the highest standard and documented
• Ensuring the ongoing training and coaching of team members to ensure that service and quality standards are consistently met

Skills on Resume: 

• Suggestive Selling (Hard Skills)
• Inventory Management (Hard Skills)
• Scheduling (Hard Skills)
• Customer Service (Soft Skills)
• Brand Promotion (Soft Skills)
• Client Hosting (Soft Skills)
• Time Management (Hard Skills)
• Training and Coaching (Soft Skills)