Job Summary: 

• Identify and track current fraud trends by reviewing transaction and account patterns
• Work reports and databases using established policies and procedures
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
• Work closely with internal functions, including Disputes, Recoveries, Customer Service, and Compliance
• Monitor consumer transactions and account activity for potential fraudulent activity, including identity theft, account takeover, friendly fraud, and other identified risks
• Effectively communicate with appropriate authorities to resolve fraud concerns
• Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax
• Adhere to a strict attendance and punctuality policy
• Adhere to strict compliance and regulatory requirements
• Assist in preparing SAR files, using various systems to obtain required documentation, and organizing files according to established standards
• Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines, review, make decisions, and document results

Skills on Resume: 

• Fraud Analysis (Hard Skills)
• Report Management (Hard Skills)
• Process Testing (Hard Skills)
• Team Collaboration (Soft Skills)
• Transaction Monitoring (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Performing assessments of alerted customer activity generated from transaction monitoring software
• Ensuring timely identification and escalation of unusual activity
• Analyzing customer activity to make independent judgments of whether the activity is unusual and requires escalation
• Drafting reports and documenting analysis in a logical manner that sufficiently supports decisions
• Working with front-line staff to obtain any information that would be helpful during the alert assessment and analysis
• Applying critical thinking skills to recognize patterns, trends, and inconsistencies within transactional and customer data to detect, prevent, mitigate and report potentially suspicious activity
• Understanding complex issues, customer risks, and financial risks associated with fraudulent activity, financial crimes or other legal and reputational risks
• Staying current with current fraud, trends, patterns, and typologies
• Staying current with rules, laws, and regulations
• Creating incident logs for any unusual activity discovered with ATM or Mobile Deposits
• Reviewing accounts for suspected Kiting and notifying management regarding findings.
• Reviewing incident logs related to fraud and taking any action needed to protect the bank from loss, such as freezing accounts and closing debit cards.

Skills on Resume: 

• Activity Assessment (Hard Skills)
• Alert Escalation (Hard Skills)
• Independent Judgment (Soft Skills)
• Report Drafting (Hard Skills)
• Staff Collaboration (Soft Skills)
• Critical Thinking (Soft Skills)
• Risk Analysis (Hard Skills)
• Fraud Trends Knowledge (Hard Skills)

Job Summary: 

• Administer and complete complex tasks with Credit and Risk Data, developing strong data delivery and reporting.
• Data gathering or manipulation
• Report creation and fulfilling report requests
• Perform analysis and reviews of Credit and Risk data, providing insightful recommendations and opinions.
• Ensure the resolution of escalated issues, or further escalates by making complex and quick decisions.
• Compile information and present lessons learned from various Credit and Risk activities and processes.
• Mentor other team members, participate in, but may lead, training and the work of complex projects.
• Make project decisions and recommendations of critical importance within established guidelines.
• Support system or process creation and implementation for improvement, and to satisfy internal, regulatory, and/or card brand requirements.

Skills on Resume: 

• Data Management (Hard Skills)
• Data Manipulation (Hard Skills)
• Report Creation (Hard Skills)
• Data Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Lessons Presentation (Soft Skills)
• Team Mentoring (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Complete Fraud Review/Challenge Queues
• Fraud investigation of ecommerce orders, including contacting banks and using fraud investigation tools to make approve/decline decisions on suspicious orders
• Maintain accurate real-time data for the use of historical analysis
• Meet and/or exceed established review and chargeback rates to mitigate financial exposure to the organization and consumer
• Recognize and communicate abnormalities and trends within transactional data
• Provide daily reporting for the fraud analyst and management
• Coordinate with law enforcement on fraud investigations and police reports
• Work with Senior Fraud Analyst on fraud trends, mitigating fraud, and improving fraud rules and review procedures
• Manage all fraud alerts related to fraud mitigation
• Develop knowledge of commonly used concepts, practices, and procedures within the fraud prevention field to recommend systems for fraud management
• Communicate with customers whose orders have been denied due to suspected or confirmed fraud to verify or explain unusual account activity
• Provide operational efficiency for fraud operations
• Partner with key members of the internal team to support and attain goals relating to fraud mitigation

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Data Accuracy (Hard Skills)
• Chargeback Mitigation (Hard Skills)
• Trend Recognition (Hard Skills)
• Daily Reporting (Hard Skills)
• Law Enforcement Coordination (Soft Skills)
• Fraud Communication (Soft Skills)
• Operational Efficiency (Soft Skills)

Job Summary: 

• Collaborate with various teams (Sales, Customer Service, Product, Risk Processing Service, BI/BA) and merchants to reduce fraud while improving customer experience
• Cross-cutting identification, analysis, and evaluation of existing, new, and emerging threats
• Develop central and cross-border fraud prevention solutions in the area of digital and e-commerce business processes
• Participate in the development of different statistical models and algorithms (including machine learning) to continuously increase the selectivity of scores and rule sets
• Develop detailed action plans including alarm modifications, policy recommendations, process improvements, and system enhancements
• Responsibility within agreed loss targets, while providing competitive acceptance rates and an outstanding consumer experience
• Provide insight into Key Performance Indicators (KPIs) as they relate to fraud loss, customer friction, and risk/reward economics
• Ensure new products are assessed for fraud risks and effective controls are implemented to mitigate risk
• Prepare and deliver executive-level presentations communicating risks, mitigation efforts, and potential impacts to senior management

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Threat Analysis (Hard Skills)
• Fraud Solution Development (Hard Skills)
• Model Development (Hard Skills)
• Action Planning (Hard Skills)
• Loss Management (Hard Skills)
• KPI Insight (Hard Skills)
• Executive Communication (Soft Skills)

Job Summary: 

• Daily execute and follow up the fraud monitoring and reporting activities
• Assess the risks of fraud in the company’s payment processes
• Recommendations for controlling the risks of different types of fraud and providing guidance to the operational teams
• Assist in the roll-out of fraud prevention training
• Registrate fraudulent activities that occur, and build an incident database recording relevant details on past fraud cases
• Assist in the preparation of reports for regulators (EBA/CSSF/BCL) and law enforcement agencies
• Report findings to the management and recommendations of appropriate mitigating actions, as well as implementation timescales
• Suggest improvements to the organization’s policies and create an environment with fraud reduced to an absolute minimum

Skills on Resume: 

• Fraud Monitoring (Hard Skills)
• Risk Assessment (Hard Skills)
• Risk Control Guidance (Soft Skills)
• Training Support (Soft Skills)
• Incident Registration (Hard Skills)
• Regulatory Reporting (Hard Skills)
• Management Reporting (Soft Skills)
• Policy Improvement (Soft Skills)

Job Summary: 

• Oversee policies, programs, and other company-wide efforts designed to prevent, detect, identify, and resolve dispute activity by customers, potential customers, and outside agents.
• Work with internal and external stakeholders on the implementation of policies and the evaluation of dispute investigations.
• Provide day-to-day leadership and oversight of dispute management organization, inclusive of workforce management, executive and regulatory escalation response, footprint, and vendor selection/management.
• Develop, design, and implement plans for vendor and platform consolidation across the various business lines and technologies.
• Measure and manage results by assembling and using the relevant KPIs and performance data, and financial metrics to measure performance and ensure accountability across all internal stakeholders and external outsourced vendors.
• Accountable for business reviews, financial analyses, long-range forecasting, and analytical studies associated with operational performance across partnerships/programs/services.
• Collaborate regularly with internal clients (Technology, Product, Accounting, Legal, Care).
• Deliver the Dispute Automation project and document business requirements for Loss Management initiatives.
• Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
• Mentor, lead, develop, and evaluate personnel.

Skills on Resume: 

• Policy Oversight (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Team Leadership (Soft Skills)
• Vendor Management (Hard Skills)
• KPI Management (Hard Skills)
• Business Analysis (Hard Skills)
• Project Delivery (Hard Skills)
• Personnel Development (Soft Skills)

Job Summary: 

• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
• Identify fraud patterns through the monitoring of high-risk countries and merchants
• Contribute to the creation of fraud rules by providing analytical data to support decisions
• Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with the external card fraud analyst at the processor
• Review all alerts from external sources, including the internal warning system, chargebacks, and any other source that may cause concern for potential fraud
• Accurately document all actions taken on a case in the relevant Saas system 
• Verify activities through outbound calls and/or send “Potential Fraud Alert” emails to customers
• Responsible for reconciling debit card fraud dispute claims with the Master Fraud Transactions
• Provide support to the Operational and Business units of the organization on fraud-related matters

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Alert Monitoring (Hard Skills)
• Pattern Identification (Hard Skills)
• Fraud Rule Creation (Hard Skills)
• Information Facilitation (Soft Skills)
• Case Documentation (Hard Skills)
• Activity Verification (Hard Skills)
• Operational Support (Soft Skills)