Job Summary: 

• Assume the management of the fraud operations team
• Take responsibility for the management of fraud alert systems
• Formulate and update rules for fraud alert systems used
• Ensure the fraud investigation is completed on time
• Review and recommend possible fraud mitigation strategies to Management
• Attend court cases, serve as a liaison with enforcement agencies, and file complaint reports to relevant agencies
• Represent the bank in the mediation process with relevant Government authorities
• Maintain, manage, and update all fraud investigation reports
• Compile monthly fraud statistics for management
• Conduct a review of documents and applications for possible fraud
• Contact customers and related parties as part of investigations

Skills on Resume: 

• Fraud Management (Hard Skills)
• Alert Systems Management (Hard Skills)
• Rule Formulation (Hard Skills)
• Investigation Reporting (Hard Skills)
• Mitigation Strategy (Hard Skills)
• Regulatory Liaison (Soft Skills)
• Report Documentation (Hard Skills)
• Customer Investigation (Soft Skills)

Job Summary: 

• Keep up with the latest Fraud trends
• Support investigations of complex fraud cases
• Understand regulatory requirements and adhere to policies and procedures, or prompt for the definition of these where they do not yet exist.
• Build out processes and controls to manage financial crime risks, with a consistent focus on documentation and automation where possible.
• Understand the quality of operational execution and plug any gaps through training and updating of processes
• Understand the impact of financial crime processes on customer experience and drive overall satisfaction
• Manage and understand external vendor performance.
• Create a strategic roadmap for digitisation.
• Take responsibility for influencing fraud strategies
• Championing financial crime awareness within the company and for customers.
• Recruitment and development of the team, including resource planning.
• Day-to-day support and prioritisation of team deliverables

Skills on Resume: 

• Fraud Trend Analysis (Hard Skills)
• Fraud Case Investigation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Development (Hard Skills)
• Execution Improvement (Soft Skills)
• Customer Management (Soft Skills)
• Vendor Management (Soft Skills)
• Strategy Development (Hard Skills)

Job Summary: 

• Create, complete, report, and oversee the implementation of remedial measures where deficiencies have been identified.
• Create, record, and update a financial crime regulatory rules map.
• Responsible for identification, impact analysis, and oversight of the implementation of financial crime regulatory change.
• Guide the requirements for the periodic financial crime reporting and ensure the information provided by the business is sent to the regulators promptly.
• Ensure effective financial crime risk training is delivered across Lookers.
• Assist with the regulatory due diligence and financial crime risk assessments of all proposed new acquisitions and newly appointed representatives, and oversee onboarding.
• Devise, implement, record, and maintain the process for notifications of SARS to the National Crime Agency
• Act as a nominated officer with an open and transparent relationship with the National Crime Agency.
• Undertake investigations of suspicions of external and Internal Fraud or Colleague Dishonesty.
• Undertake investigations of suspicions of bribery and corruption.
• Undertake periodic reviews of large cash transactions.
• Devise, implement, record, and maintain adequate systems, controls, and procedures.
• Devise, implement, and monitor the controls for the identification and oversight of material outsourcing arrangements by the business.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Crime Investigation (Hard Skills)
• Fraud Assessment (Hard Skills)
• SAR Reporting (Hard Skills)
• Regulatory Change (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Training Development (Soft Skills)
• Analytical Thinking (Soft Skills)

Job Summary: 

• Organise daily briefing with Customer Verification team to delegate tasks and provide updates on any fraud topics and actions taken.
• Be the escalation point for any complex fraudulent activity across domains and regions.
• Propose new ideas on how to tackle fraud and decrease customer friction and emails between departments
• Take the lead on reviewing current processes to seek out new, scalable automation solutions to support further growth and different time zones.
• Manage communication with Aftersales, Sales, and Purchasing teams on open fraud or suspected fraud cases.
• Maintain a culture of risk management and compliance while delivering a world-class customer experience within the Customer Verification team.
• Ensure all chargebacks are managed and provide regular updates on chargeback status to the Accounts and Legal teams.
• Analyse and record fraud trends across the regions and provide suggestions to the CFO as to how best to address the trends.
• Provide training and awareness to new starters and the wider team, currently including policies and newly introduced procedures.
• Stay current with industry trends (e.g., PSD2) and maintain strong knowledge of card scheme rules.
• Investigate new fraud tools and provide recommendations.
• Produce monthly KPI reports for the Executive Committee to review.
• Collate and share the Fraud and Authorisation report, flagging and raising any concerns or matters to Legal and the CFO.

Skills on Resume: 

• Organisational Skills (Soft Skills)
• Escalation Management (Soft Skills)
• Problem-Solving (Soft Skills)
• Process Improvement (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Risk Management (Hard Skills)
• Fraud Analysis (Hard Skills)
• Report Generation (Hard Skills)

Job Summary: 

• Conducts investigations and audits related to suspicions of fraudulent activity and/or misuse of resources
• Identifies and collects data sets and documentation for review and analysis
• Identifies and interviews witnesses related to the investigations
• Creates, cross-references, and analyzes RHD national data sets to identify risks and red flags that could indicate fraudulent activity
• Performs analytics using Excel, Power BI, or other software
• Drafts and shares KPIs and other information and materials of corporate-wide significance
• Works with Compliance, Incident Management, Internal Audit, Risk, and Legal to address concerns reported to the national hotline
• Provides specialized training on fraud detection and deterrence across the corporation
• Responsible for updating and maintaining Watchfinder’s anti-money laundering (AML) and anti-fraud compliance to ensure processes are current and accurate.
• Works closely with the Watchfinder Legal team to localize AML/fraud prevention policies.
• Prepares reports and deliverables for various committees.
• Acts as deputy for the Chief Risk Officer in their role as ‘Money Laundering Reporting Officer’ in their absence and at relevant governance committees.

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Data Analysis (Hard Skills)
• Witness Interviewing (Soft Skills)
• Risk Identification (Hard Skills)
• Analytics Software Proficiency (Hard Skills)
• Report Preparation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Training and Education (Soft Skills)

Job Summary: 

• Assist the Director of FIU with the Bank’s Fraud and BSA/AML detection system in configuring, operating, and maintaining the system for optimal results, including alerts generated by the system.
• Process alerts/cases, including employee accounts, and assist the team with in-depth investigations.
• Understands and complies with the requirements of all laws and regulations applicable to the position.
• Partner with the Director of FIU for daily management and oversight of the fraud function
• Responsible for fraud and suspicious activity monitoring, disposition of case investigations, and accurate and timely SAR filings.
• Perform quality control by reviewing/sampling reviews completed by analysts, primarily responsible for fraud case completion, fraud alerts and notifications, and fraud detection reports
• Deliver professional communication and outreach to foster awareness regarding financial crime and suspicious activity, sharing resources with the team to expand knowledge and expertise.
• Support team members’ investigative efforts, provide training and guidance to new or less experienced team members.
• Investigate and research cases and potentially suspicious situations
• Clearly document and support judgments, decisions, and rationale, which will necessitate strong writing skills and the ability to maintain files and records following business unit standards.
• Ensure timely completion of department tasks, including investigations. 
• Prepare Suspicious Activity Reports (SARs) and any related reports concerning fraud losses.
• Maintain tracking logs and provide management reporting for the BSA Department dashboard.
• Responsible for understanding and performing their duties in a manner that is consistent with the Bank Secrecy Act (BSA), Anti-Money Laundering Act (AML), and Office of Foreign Assets Control (OFAC)

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Alert Processing (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Case Investigation (Hard Skills)
• Quality Control (Hard Skills)
• Professional Communication (Soft Skills)
• Training and Mentorship (Soft Skills)
• Documentation and Reporting (Hard Skills)

Job Summary: 

• Be responsible for the development and ongoing optimization of fraud prevention and detection strategies across the customer lifecycle.
• Find the right solutions for needs while anticipating risks and building business cases.
• Review all BHFS Policies and Procedures related to fraud control activities, to ensure adequate Fraud prevention and detection for each functional area
• Recommend changes to Policies and Procedures where gaps in Fraud prevention exist
• Assess the overall Fraud Threat (both internal and external) for BHFS
• Report to the Risk Committee on all fraud-related actions within BHFS
• Support the First Line of Defence in identifying, assessing, and mitigating fraud risks
• Provide oversight of activities performed by the First Line of Defence
• Act as a Fraud Subject-Matter-Expert across the business, providing advice, support, and training where necessary
• Monitor fraud rules, fraud outcomes, and propose changes in controls/scoring/rules to support customer journeys, and where necessary, conduct risk assessments and investigations
• Ensure fraud policy requirements are met, fraud risks are being appropriately managed, accurately reported, and escalated
• Coordinate the creation and implementation of any new processes and controls to prevent, detect, and respond to fraud, based on fraud intelligence and event analysis 

Skills on Resume: 

• Fraud Strategy Development (Hard Skills)
• Risk Anticipation (Soft Skills)
• Policy Optimization (Hard Skills)
• Fraud Assessment (Hard Skills)
• Reporting (Hard Skills)
• Risk Mitigation (Hard Skills)
• Subject-Matter Expertise (Soft Skills)
• Process Implementation (Hard Skills)

Job Summary: 

• Work with the business to understand requirements, scope future developments, and ensure that existing applications remain fit for purpose.
• Deliver new and innovative solutions to reporting within the department.
• Identify the correct metrics required to support legislative and industry reporting.
• Contribute at all stages in the delivery of solutions, ranging from identifying opportunities for development and collecting requirements, through to producing and implementing the end product.
• Share in-depth knowledge and understanding of systems with the wider analytical team to support the clear and accurate reporting of processes.
• Evaluate business metrics and deliver effective presentations of findings and recommendations (through dashboard, reports) based on quantitative information.
• Detect and understand fraudsters' behaviors that impact the trust of the Shopee platform.
• Manage fraud team performance and fraud loss target, initiate new ideas to bring down fraud loss, and increase fraud recovery rate
• Collaborate with the Local and Regional team to manage system features related the fraud detection/prevention.
• Initiate the design and development of new tools, techniques, and processes to detect/prevent fraud behavior
• Serve as a subject matter expert on fraud matters across the organization
• Develop and maintain processes to improve the efficiency of the team and the required tasks

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Solution Delivery (Hard Skills)
• Metrics Identification (Hard Skills)
• Solution Development (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Data Presentation (Hard Skills)
• Fraud Detection (Hard Skills)
• Team Management (Soft Skills)

Job Summary: 

• Manage the Nordic department and work closely with relevant stakeholders in the region as well as in the broader geography, with a focus on investigation services
• Manage complex and high-value investigations and provide technical expertise to other team members
• Responsible for the full investigation process, including analyzing facts (such as witness statements) and obtaining and preserving physical and documentary evidence to support the investigation
• Coordinate necessary field investigation work with existing partners
• Ensure that relevant stakeholders (e.g., Claims department) are familiar with existing protocols and procedures
• Represent Nordic Fraud in senior management meetings, both in the cluster but also in the wider EMEA region.    
• Provide intelligence feedback to Claims and Underwriters regarding loss trends and opportunities for future fraud mitigations.
• Identify, create, and deliver appropriate training to relevant stakeholders internally
• Research the entire solution from the onboarding stage up to live customers, and create a plan consisting of the internal and external tools and solutions that will be needed to be put in place to detect fraud. 
• Implement these fraud solutions and build the teams that are necessary to operate these solutions
• Oversee and manage the operations of the fraud teams
• Delegate tasks and monitor their progress throughout the teams
• Analyze and improve the team’s current processes as well as measure the team’s KPIs.

Skills on Resume: 

• Team Management (Soft Skills)
• Technical Expertise (Hard Skills)
• Investigation Process Management (Hard Skills)
• Field Coordination (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Fraud Intelligence (Hard Skills)
• Training Delivery (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Supports the BSA Officer and Fraud Risk Manager in ensuring the proper execution of the Fraud Program.
• In coordination with the others on the team, develops and tracks fraud team results and program metrics.
• Responsible for an assigned caseload when necessary, and ensures the proper administration of daily team activities.
• Maintains an annual training schedule, develops training material, and provides training to internal and external sources.
• Conducts Quality Control for fraud alerts, cases, calls, etc.
• Conducts fraud risk assessments across business units, identifies changes in risks, updates the fraud risk profile, and participates in and leads fraud-related reviews with other Bank departments as warranted.
• Assists in preparing various management reports and all required regulatory reporting.
• Understands key requirements from external entities such as auditors, regulators, law enforcement, and third-party service providers and ensures procedures are implemented and maintained to meet these requirements.
• Assists the BSA Officer and Fraud Risk Manager in preparation for regulatory examinations and independent audits.
• Stays abreast of industry news and regulatory updates.
• Recommends revisions to anti-fraud processes and procedures based on changing transaction patterns and emerging trends.
• Recommends revisions or enhancements to software tools used for fraud detection, prevention, and reporting.
• Ensures monthly fraud metrics are received and analyzed.

Skills on Resume: 

• Fraud Program Support (Soft Skills)
• Metrics Tracking (Hard Skills)
• Caseload Management (Soft Skills)
• Training Development (Hard Skills)
• Quality Control (Hard Skills)
• Fraud Risk Assessment (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Improvement (Hard Skills)