Job Summary: 

• Own the ongoing analyses of fraudulent activity within the various fax platforms we operate
• Develop requirements, work with other internal stakeholders, to close any potential exploits
• Measure and adapt changes based on continued analysis and effectiveness
• Work with Marketing, Sales, and Finance team members
• Correlate the impact of changes to revenue generation – fraud controls mustn't impact legitimate business acquisition
• Through research and review of processes, uncover elements that can be modified to close potential exploits before fraud occurs
• Develop a thorough profile of exploiters and educate stakeholders
• Assist other members of the team in building new solutions that have these preventive techniques embedded from the start
• Develop requirements to extend simplified control for operations and support that allows them to control security settings

Skills on Resume: 

• Fraud Analysis (Hard Skills)
• Requirements (Hard Skills)
• Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Revenue Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Security Design (Hard Skills)

Job Summary: 

• Manage day-to-day operations and responsibilities of fraud prevention and chargeback management teams
• Train, develop, and motivate staff to meet department goals
• Analyze data to identify trends in real time, adjusting rule-based tools when needed
• Develop ancillary fraud screening processes to complement rule-based tools
• Compile metrics for management, outlining trends and actions taken to mitigate
• Work in tandem with the customer service department on streamlined processes to ensure customer service levels are maintained by minimizing false positives of rule-based screening
• Collaborate with systems security management on how to enhance both fraud systems and security systems
• Overseeing chargeback responses and compilation of win/loss reporting
• Build relationships with other department managers to improve their understanding of risk management
• Continually enhance knowledge of e-commerce fraud trends with peers and through seminars and training
• Act as the primary point of contact with merchant banks, card brands, and government authorities regarding fraudulent transactions and chargeback rates

Skills on Resume: 

• Fraud Management (Hard Skills)
• Chargeback Handling (Hard Skills)
• Data Analysis (Hard Skills)
• Process Development (Hard Skills)
• Reporting (Hard Skills)
• Customer Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Fraud Trend Knowledge (Hard Skills)

Job Summary: 

• Lead and develop a high-performance team in a specialised domain of 4-7 cross-disciplinary engineers.
• Help grow Spotify Premium by creating the platform and tools to prevent fraud and mitigate risk in a complex global payments landscape.
• Collaboratively define and drive technical strategy and roadmap.
• Evangelise to the product teams, operators, and broader organisation.
• Work closely with operations and compliance teams to make sure that collaboratively provide for the company’s short- and long-term goals.
• Lead development of systems to gather signals from payment and identity data providers, to distinguish fraudulent activity from legitimate activity
• Partner with senior leadership to align efforts in the risk space within the overall payments strategy.
• Lead a team of investigators and business systems analysts, maintain daily oversight, workflow management, development and coaching of staff, and manage the daily execution of the business. 
• Contribute to the customer experience by preventing and minimizing customer impact, acting on suspicious activity, and working to resolve any risk management issues on time.
• Responsible for process mapping, root cause analysis, resolution recommendations, execution of operational strategies, and providing data-driven models to support the decision-making process. 

Skills on Resume: 

• Team Leadership (Soft Skills)
• Fraud Prevention (Hard Skills)
• Technical Strategy (Hard Skills)
• Collaboration (Soft Skills)
• Data Gathering (Hard Skills)
• Risk Management (Hard Skills)
• Process Mapping (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Manages Fraud Prevention staff.
• Applies solid understanding of fraud prevention and investigation techniques to accomplish the objectives of the function and overall business.
• Identifies, analyzes, and interprets trends and patterns in complex data sets, and monitors and validates data integrity. 
• Retrieves, researches, and organizes data to prepare reports and presentation materials. 
• Acts as a subject matter expert in developing and managing effective and efficient fraud systems, tools, strategies, and rules to combat existing and emerging fraud in the credit card space, while balancing and optimizing revenue and cardholder experience. 
• Creates and implements strategies, analytics, reporting, development, and deployment of rules associated with fraud mitigation while ensuring high customer service levels and revenue enhancement.
• Produces reports to assist executive management in resource allocation and budgeting.
• Recommends appropriate and pragmatic solutions to fraud prevention efforts.
• Develops effective line management relationships to ensure a strong understanding of fraud concerns and prevention efforts.
• Proactively develops automated routines to help focus prevention efforts.
• Participates in industry-related committees and forums to ensure awareness of the latest fraud trends, issues, and countermeasure options to assist in evaluating and recommending strategies, rules, operational policies, and guidelines.

Skills on Resume: 

• Fraud Prevention Management (Hard Skills)
• Fraud Investigation Techniques (Hard Skills)
• Data Analysis (Hard Skills)
• Report Preparation (Hard Skills)
• Fraud System Development (Hard Skills)
• Fraud Mitigation Strategy (Hard Skills)
• Resource Allocation (Hard Skills)
• Industry Awareness (Soft Skills)