• Create and own a holistic fraud strategy that helps Arise prevent, monitor, detect, and stop existing and emerging fraud trends.
• Create the processes and guidelines necessary for Arise to respond to new threats.
• Help create and define Arise's fraud standard operating procedures.
• Work closely with analytics, engineering, and operations to achieve these SOPs.
• Continuously monitor suspicious activity and communicate trends and concerns with relevant stakeholders.
• Work closely with Product, Data Science, Customer Support, and Operations teams to optimize fraud investigations, resources, processes, and quality expectations.
• Identify Fraud Risk on each account and establish controls to minimize fraud.
• Perform periodic audits to ensure controls are being enforced
• Participate in QBRs with customers and perform as a trusted advisor to close fraud vectors in their organization.

Skills: Fraud Strategy, Threat Prevention, SOP Creation, Cross-Functional Collaboration, Trend Monitoring, Risk Control, Auditing, Customer Advisory

• Exercise discretion and independent judgment concerning matters of significance.
• Assess risk and implement preventive and detective controls.
• Establish and implement technical procedures to identify potential fraud, waste, and abuse through data analytics.
• Investigate and resolve fraud allegations and complaints.
• Facilitate the definition of project scope, goals, and deliverables.
• Define project tasks, workflows, and resource requirements.
• Establish standard operating procedures through coordination with the client and project staff.
• Monitor and report on the progress of assigned projects and tasks.
• Present reports defining project progress, problems, and solutions.
• Manage, direct, and support the AFWA team.
• Provide ongoing training and awareness support to the project team.
• Coordinate with the internal team on current and upcoming tasks to ensure the schedule and budget are maintained.
• Support day-to-day program management activities and other tasks as directed.
• Provide consultation and expert advice to management

Skills: Risk Assessment, Data Analytics, Fraud Investigation, Project Management, Workflow Definition, SOP Development, Team Management, Consultation and Training

• Set goals and manage the team’s performance
• Set both short-term and long-term strategies for the team
• Deliver and take ownership of the strategic domain and the team’s goals
• Successfully apply best fraud management practices and deliver continuous improvements
• Ensure effective collaboration with stakeholders on multi-team projects
• Scale and apply company-wide tools and practices of People Growth and Development, be a role model for Vinted's culture and values
• Explore disparate and often incomplete data to develop prototypes to identify and prevent fraud, abuse, theft, and waste, and leads for investigators to chase down
• Work with tech partners and business teams to scale the designed prototype
• Collaborate with stakeholders, including Legal, Internal Audit, and Investigators, to perform end-to-end complex investigations
• Execute complex investigations, deep dives, and special projects on time while communicating recommendations and findings to management and other stakeholders

Skills: Team Leadership, Strategic Planning, Fraud Management, Stakeholder Collaboration, People Development, Data Analysis, Investigation Management, Cross-Functional Collaboration

• Develop, implement, and manage tools, techniques, processes, and procedures for the detection/prevention of fraud or illegal activities.
• Lead staff in the investigation of fraud and other illegal activities.
• Identify significant issues and control weaknesses, and make recommendations to minimize exposure or loss to the credit
• Analyze, identify, and communicate emerging risk trends.
• Develop policies and metrics to measure and mitigate fraud risk exposure to
• Serve as internal advisor to the organization, support and deliver feedback and insight on requirements and maintenance of fraud trends and strategies.
• Manage the daily activities of the Fraud
• Coach, develop, and mentor direct reports.
• Work closely with business partners such as Risk Management, Compliance team, Operations, and retail areas, to set policies and rules that govern the monitoring and due diligence of member transactions.
• Responsible for completing special projects and supporting Firstent initiatives related to fraud risk management functions.

Skills: Fraud Prevention, Investigation Leadership, Risk Analysis, Policy Development, Internal Advisory, Team Management, Cross-Functional Collaboration, Special Project Support

• Craft a Start with the customer culture, by constantly understanding customers’ trust and safety needs, challenge all that might come against the customer promise, and design actions to tackle all these
• Drive results in operations, build and execute on the fraud prevention strategy, set ambitious goals, ask for support and resources to achieve them, challenge the status quo, and drive superior solutions
• Use data and insights to push the trust and safety agenda to other stakeholders, to experiment and validate hypotheses
• Execute thoroughly, with an obsession for things done well and consistently, for simplicity
• React fast and create movement across teams when unpredictable events impacting customers’ safety occur
• Manage the team of supervisors, fraud prevention specialists, and content quality specialists with an inclusive mindset
• Hire, train, and develop the best, coach and engage, building ever stronger teams
• Advocate for customers' trust and safety problems
• Manage relationships with central fraud and content quality teams
• Work closely with colleagues in other functional areas (customer support, sales, product, BI, marketing) and peers within the region

Skills: Customer Trust and Safety, Fraud Prevention Strategy, Data-Driven Decision Making, Operational Execution, Team Leadership, Talent Development, Cross-Functional Collaboration, Stakeholder Relationship Management

• Experience working in People Management
• Strong leadership, communication, and feedback skills
• Proven experience in leading a multi-focused team
• Experience in the fraud prevention or fraud management area
• Excellent spoken and written English skills
• Data-driven with strong critical and analytical thinking and decision-making abilities
• Demonstrated collaboration skills, including working with third parties/vendors
• Enjoys fostering a healthy, collaborative, and inspiring environment
• Excels at building relationships across teams
• Approaches a leadership role with empathy, respect, and honesty

Qualifications: BA in Business Administration with 2 years of Experience

• Fraud risk management experience
• Proven account management experience
• SQL/SAS competencies or comparable data analytics skills
• Proven track record of converting concepts to analysis for business case development
• Exceptional executive presence, written and verbal communication skills
• Experience with digital banking, payments, and/or payment networks
• Experience with financial institutions in fraud risk management
• Hold SQL/SAS or comparable analytic coding certification
• Experience in Quality Control and/or Independent Testing development and management
• Process Design or Process Reengineering certification
• Excellent organizational and prioritization skills
• Detail oriented with the ability and desire to work in a team environment.

Qualifications: BA in Accounting with 6 years of Experience

• Cryptocurrency or Blockchain experience
• Strong leadership skills to help develop management and agents with the ability to teach, mentor, and adapt to an ever-changing environment.
• Experience in overseeing fraud prevention operations to help drive KPIs.
• Previous fraud prevention experience within financial institutions and investigations experience in AML (Anti-money-laundry).
• Fully proficient in reading and writing in English and Spanish
• Prior fraud prevention/compliance experience, preferably banking experience
• Customer service work experience
• Must have excellent writing skills
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Great at multitasking and working under pressure

Qualifications: BA in Finance with 4 years of Experience

• Previous fraud prevention experience in e-commerce
• Proven management or leadership experience
• Experience working in a card-not-present environment on chargeback processes and disputes, preferably in the digital goods space
• Experience in using major fraud prevention platforms and data validation services
• Firsthand experience with ruleset management/modifications
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Strong communication (written and oral), organizational, and interpersonal skills
• Proficiency in Microsoft Excel
• Experience in overseeing and managing workload and prioritisation of tasks.
• Be a tenacious decision maker whilst acting with pace.

Qualifications: BA in Criminal Justice with 5 years of Experience

• Experience in risk management strategy, preferably in fintech or e-commerce.
• Experience in leading analytics teams or other technical roles.
• Self-motivated individual with a strong sense of leadership, ownership, and drive.
• Strong written and verbal communication skills.
• Experience partnering with a cross-functional group of engineers, operations, product, and leadership teams to achieve a common goal.
• Proficient using SQL and with proven data wrangling skills.
• Experience leading projects using scripting languages for data analysis and visualization (Python, R, SAS, etc.).
• Experience leading ML projects.
• Excellent communication skills, both written and verbal, and the ability to effectively present information to internal and external associates.
• Demonstrated ability to develop, mentor, coach, and lead a team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
• Demonstrated ability to take initiative and ownership with a focus on continuous improvement.
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
• Solid understanding of the organization's business operations and industry.
• Demonstrated ability to comprehend, analyze, and interpret with excellent attention to detail.

Qualifications: BA in Risk Management with 7 years of Experience