• Lead the team in admitting and enrolling of a full class of students
• Create and manage the admissions calendar and ensure the implementation of all associated steps
• Engage students at every stage of the admissions pipeline, to transform prospective students into applicants, and applicants into enrolled students
• Conduct one-on-one interviews and psychosocial assessments with prospective students as part of the admissions process
• Facilitate Decision Forums and student on-boarding
• Serve as a point of contact for potential applicants
• Design and produce regular reports to track, document, and measure progress
• Facilitate the enrollment process with partner college
• Provide excellent customer service to every prospective student via phone and in-person

Skills: Team Leadership, Calendar Management, Student Engagement, Interviews & Assessments, Decision Facilitation, Onboarding, Reporting, Customer Service

• Attend all scheduled training and team teleconferences where possible
• Read any documentation on the project that is distributed/presented
• Ensure that all call and follow-up reports are completed within the time allocated
• Discuss patient pathways and patient profiles with sites and internally
• Take responsibility for relationship building and motivation of designated sites
• Be responsible for logging and following up on actions/site concerns
• Identify protocol challenges and opportunities for recruitment/retention
• Discuss to promote effective use of the recruitment and retention tools available to the site/study
• Improve communication and increase study awareness with site staff
• Prompt site follow-up on pre-identified patients/screen failed patients

Skills: Training Attendance, Documentation Review, Report Management, Patient Pathway Discussion, Relationship Building, Action Tracking, Recruitment/Retention Strategy, Site Communication

• Manage Enrollment Advisors on several accounts, ensuring appropriate coverage to ensure all relevant new and total enrollment targets are met
• Monitor account coverage throughout the day, continually checking lead volume and response times
• Assist with training, and provide coaching and feedback to the team in individual and group settings in a way that is engaging and motivating
• Review data and provide updates on performance to others within the organization as well as external clients
• Participate in client update meetings, ensuring all relevant information is being effectively communicated and understood.
• Interface with business partners, other departments, and clients to answer inquiries or gather further information regarding a provider's enrollment.
• Manage individual performance in an emotionally intelligent, motivating manner
• Identify and develop policies/procedures to improve the quality and quantity of work processed.
• Assist with the selection and training of staff, provide advice, feedback, and coaching, and provide support for staff development.
• Remain updated on professional industry standards
• Develop a positive working relationship with internal and external personnel, providers, and clients.

Skills: Team Management, Enrollment Monitoring, Training & Coaching, Performance Reporting, Client Communication, Cross-Department Collaboration, Policy Development, Staff Support & Development

• Manages more than one function or area regularly
• Leads a diverse team, including all aspects of people management, selection, training, resource capacity, job design, and performance management that creates a high-performance operating environment.
• Ensures quality, audit, and control standards through the development of effective standards, policies, education, and creative training programs.
• Develops workflow to meet specialized needs to ensure that appropriate service and financial levels are met at all times.
• Manages internal and external customer expectations through project planning and partnering efforts throughout the corporation.
• Provides leadership and direction to project teams who have been involved with projects specific to the operational area.
• Communicates project strategies and status to all impacted parties.
• Meets challenges head-on by the efficient and timely development, identification, and implementation of new strategies, solutions, and opportunities for improved service standards.
• Coordinates training, staffing, and system changes as dictated by project plans.
• Manages staff to ensure quality, accuracy, and timeliness.

Skills: Multi-Function Management, Team Leadership, Quality & Control Standards, Workflow Development, Customer Expectations Management, Project Leadership, Strategic Communication, Staff Management

• Identify communications projects that will contribute to enhancing college goals, managing and delegating work to staff and student workers.
• Manage complex content and communications plans for the website, social media accounts, marketing materials, publications, digital signage, and college-wide events
• Work closely with college faculty, staff, and administrators to identify and provide guidance on marketing and communications best practices
• Continually review, manage, and streamline external relations processes, policies, and procedures.
• Oversee final communications and marketing products to ensure consistency and quality
• Manage communication conflux of the public website, electronic newsletters, and all email blasts following college goals and priorities
• Manage marketing and communications workflow for major college events.
• Provide management of content creation utilizing Adobe Cloud products and content management systems.
• Interface directly with the college’s program staff, internal partners, and external stakeholders to identify and implement new protocols to streamline and improve communication methods and structures.
• Continually review communications and procedures, managing information sharing to ensure efficiency and successful teamwork.
• Participate in college and campus-wide meetings to facilitate communication and ensure consistency between teams and with the overall Attallah College vision.
• Provide structured onboarding and training for new hires (faculty and staff) to ensure compliance with university branding, institutional messaging, and Attallah College communications policies and procedures.
• In collaboration with the college leadership, propose and monitor the annual marketing budget in conjunction with the Office of Strategic Marketing and Communication.
• In coordination with the Office of Strategic Marketing and Communication’s Public Relations team, problem-solve and respond to communications-related issues to ensure timely and consistent messaging to all relevant internal and external stakeholders.

Skills: Project Management, Content Strategy, Marketing Planning, Relations Management, Quality Control, Workflow Management, Content Creation, Stakeholder Engagement

• Higher Education working experience
• Consultative sales management and leadership experience
• Leadership and organizational capabilities with time management, conflict, and problem-resolution skills.
• A thorough understanding of contact center operations.
• Demonstrated proficiency in student enrollment training and development.
• Capacity to work in a fast-paced environment and to be a self-starter.
• Highly motivational, energetic, and collaborative personality.
• Able to drive performance through the creation of a productive and fun work environment.
• Outstanding written and verbal communication skills.
• Excellent analytical skills.
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.

Qualifications: BA in Public Relations with 3 years of Experience

• Relevant experience in higher education administration or related environment
• Demonstrate the ability to motivate others
• Demonstrated successful organizational and communication skills ( verbal, written, and interpersonal)
• Demonstrated project management, effective time management skills with a sense of urgency and ability to plan and prioritize daily activities
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Demonstrate ability to coach and develop consultative skills
• Demonstrate consistency in adapting to change in a fast-paced environment while maintaining a positive attitude.
• Ability to manage multiple tasks efficiently and effectively by meeting and exceeding quality standards
• Demonstrated ability to work well with both customers and co-workers
• Proven ability to think critically, problem-solving and show good judgment
• A magnetic personality combined with a positive attitude, collaborative zest, and professionalism

Qualifications: BA in Education Administration with 5 years of Experience

• Experience in college admission, financial aid, and/or student services.
• Commitment to inclusivity and working with the university towards becoming an anti-racist institution.
• Must be self-motivated, can work independently
• Excellent communication, public speaking, and relationship management skills.
• Experience in college admission, financial aid, and/or student services at the high school or college level.
• Knowledge and sensitivity to Catholic and Marianist principles of education and values.
• Experience working with families, students, and external partners of diverse backgrounds.
• Experience with common student enrollment systems/relational databases, such as Banner, Salesforce, and Target X.
• Strong oral communication skills including presentations.
• Previous experience evaluating international academic credentials.
• Ability to lead training and development sessions focused on recruitment strategies to support strategic populations

Qualifications: BA in Business Administration with 4 years of Experience

• Management experience in a team production environment
• Experience in healthcare claims environment, adjudicating claims, understanding of a managed service organization best practices
• Experience with a healthcare claims processing system
• Experience in a health plan and/or healthcare claims/adjudicating healthcare claims production environment.
• Understanding of configuration using the QNXT system
• Experience working as a Business or Systems Analyst in the healthcare industry.
• Strong business acumen, analytical ability, and execution skills
• Excellent communication and interpersonal skills
• Good telephone manners and confidence in speaking on the phone
• An entrepreneurial spirit and can think outside of the box
• Target-driven and “nothing is impossible” positive attitude

Qualifications: BA in Sociology with 2 years of Experience

• Professional experience, preferably in recruitment, admissions, enrollment, and/or partnership development
• Experience creating and managing social media campaigns to drive results
• Pipeline management experience
• Previous customer service experience (cold calling experience)
• Community outreach and public speaking experience
• Ability to assess student's social-emotional needs
• A high level of detail orientation, and an analytical focus on the process
• Effective communication skills with strong follow-up
• Strong attention to detail and ability to self-start
• Experience managing and working with external stakeholders
• Strong work ethic and positive attitude, with a willingness to be flexible
• Experience working with young, ethnically diverse populations
• Evidence of cultural sensitivity in past employment and life experiences
• Proficiency in Microsoft Office suite and Salesforce

Qualifications: BA in Marketing with 6 years of Experience