• Provide leadership, support and guidance to the admissions team at UNIC
• Deliver a consistent and high standard of customer service, including expedited turn around times for Offer and Cas issuing
• Issue offers to prospective students, and/or refer and manage borderline cases 
• Support visa documentation and verification processes
• Identify and champion the effectiveness and effectiveness and efficiency of admissions processes
• Develop excellent University and Source Country Office (SCO) engagement, via connections and working relationships
• Responsible for the day-to-day management of student records, liaising with University and Navitas colleagues to ensure that records are kept up to date, utilising the Navitas CRM System
• As appropriate, engage with regulatory bodies, for example the collation and monitoring of documentation for UKVI inspections, including audit requirements
• Oversee and manage the preparation of documents required in order to issue a CAS statement, in line with University and UKVI requirements
• Set up regular training and development within the admissions team ensure the team is developing and maintaining accurate and up to date admissions and compliance knowledge

Skills: Leadership, Customer Service, Visa Process Support, Process Improvement, Relationship Building, Records Management, Regulatory Compliance, Training and Development

• Provide admissions and process-related info sharing and training to Navitas offshore staff 
• Shared responsibility to deliver UNIC application, recruitment and enrolment targets
• Resolve complex issues on an as-need basis
• Prepare and present regular reports on admissions and compliance issues and trends, including recommendations, including to university committees
• Liaise with the UNIC Student Services Team to inform UNIC Marketing & Admissions colleagues of student performance metrics 
• Conduct academic and English level entry requirements reviews, liaising between Navitas colleagues and the Ensure entry criteria are set at levels to facilitate UNIC growth in student numbers
• Work collaboratively with the wider UNIC team, seeking to support all areas of the business as appropriate
• Seek self-improvement through mentoring and coaching from senior team members
• Assist the Director of Marketing and Admissions with any other duties within the scope, spirit and purpose of the job

Skills: Training Delivery, Target Achievement, Problem Solving, Report Generation, Liaison, Academic Review, Collaborative Working, Professional Development

• Assists in the collection of accurate data on current bed availability, acuity levels, and payor mix of all Eskaton Care Centers
• Obtains accurate information on all referrals for placement.
• Evaluates care level and payor source for determination of acceptance or denial into the Eskaton system.
• Informs referral source of acceptance or denial in a timely manner.
• Discusses decision with appropriate clinical/business staff if client's acuity or payor source warrants further investigation.
• Informs Eskaton communities of potential patient accepted for admission.
• Develops and maintains relationships with referral sources, especially assigned hospital group. 
• Participates in the marketing of Eskaton communities and programs.
• Participates in on-call coverage for the Admissions Center after hours and on weekends, holidays
• Participates in Eskaton review committees as deemed
• Design and execute marketing and sales strategies with the goal of enrolling more students
• Prepare sales reports and marketing results, perform analysis and propose improvements
• Enroll new students and meet goals per classroom
• Establish a one-on-one relationship with prospective students, prospects, and people in the community

Skills: Data Collection, Information Verification, Care Level Evaluation, Communication, Relationship Management, Marketing Strategy, Sales Reporting, Personal Relationship Building

• Develop clearly defined admissions processes and procedures in schools to maximize inquiries, applications, visits and enrollments.
• Develop admissions procedures in region and ensure all schools’ processes map across to the ISP reporting framework.
• Ensure the procedures are clearly defined and processed on and between the group CRM and MIS to efficiently manage and nurture online and offline leads through the pipeline.
• Ensure the assessment process for each region is defined and a well-managed, personal and positive experience for families.
• Lead and support the schools’ admissions teams by serving as a coach and advisor, ensuring best practices are employed at every step of the admissions process.
• Ensure region and schools implement student retention strategies.
• Ensure each school has clear retention data and targets to work towards.
• Ensure schools meet retention targets by developing and implementing a structured and personalized approach to retaining existing families based on gathering the appropriate information and early identification of at-risk families with clearly thought-out action plans across each school in the region.
• Ensure regions and schools work to enrollment targets and provide accurate and timely data reporting.
• Help communicate and deliver school enrolment targets.
• Work with admissions staff to ensure they understand the importance of accurate and timely data entry and reporting.
• Help schools understand the enrollment and pipeline reporting format.
• Support schools in constant tracking and reporting of sales funnel, conversion rates and retention work tracking.
• Plan the whole year admissions plan, including domestic and international admissions
• Plan and execute info sessions, summer-camps, national exams and other domestic/international events
• Explore and build the marketing channels to support the domestic and international admissions
• Conduct the data analysis of the applicants, students, and job markets, provide the advice on marketing and admissions strategy.

Skills: Process Development, CRM Management, Lead Nurturing, Family Engagement, Coaching and Mentoring, Retention Strategy Implementation, Data Reporting, Strategic Planning

• Manage a personal sales portfolio at levels defined by management, and as necessary to remain connected with market dynamics and trends
• Manage all aspects of the sales team's lead handling/conversion / client onboarding processes, and develop and utilize reporting mechanisms to maintain full visibility and awareness of those processes
• Grow and mentor the sales team as required to meet and exceed growth targets as set by management
• Make recommendations to management on improvements to all aspects of the sales cycle
• Participate in regular planning and analysis sessions with management regarding past and future performance, new lead generating ideas and initiatives, and product and service ideation and development
• Make use of provided technologies and as stipulated by management to execute all job duties
• Serves as key administrative officer for housing assignment processes including housing contracts and rental agreements, oversees analysis and policy development for issues and processes for housing applications and assignments and resolve all housing issues and discrepancies. 
• Manages, plans and administers operations of the Admissions department. 
• Directs the work of staff regarding occupancy, housing guarantees and issues of risk management.
• Professional development and performance management of the Admissions team.
• Recommends resolution of extremely sensitive, specialized, and/or complex financial aid issues and/or administers funds. 
• Analyzes and evaluates financial viability of students and families, and provides advice and counsel regarding available scholarship opportunities, eligibility requirements, and the application process. 
• Reviews and assesses eligibility of applications, exercises professional judgment to determine whether adjustments should be made. 
• Oversees the administration, management, and reporting of data in accordance with the objectives of the scholarship program, participates in the development and implementation of data management systems and procedures

Skills: Portfolio Management, Sales Cycle Optimization, Team Leadership, Strategic Planning, Technological Proficiency, Administrative Oversight, Financial Analysis, Data Management

• Direct sales experience in a highly personalised B2C environment ideally though not necessarily in education or related business
• Previous recruitment or admissions experience in schools 
• Pro-active and shows initiative, able to work independently with minimal direction
• Excellent verbal communication, presentation, and persuasion skills in a 1:1 and group setting
• Result oriented and driven by successful outcomes
• A team-player who is able to work with different parties to achieve the overall goal
• Experience in dealing with clients in a multi-cultural setting
• Experience with CRM systems such as Salesforce or Hubspot is an advantage
• Strong relationship management skills
• Exceptional English language proficiency, both spoken and written
• Demonstrate basic knowledge of equal opportunity, equity and workplace health and safety principles

Qualifications: BA in Education with 6 Years of Experience

• Experience working in similar role at Senior Management within an educational setting.
• Strong interpersonal, administrative, organisational and communication skills.
• Previous experience in a school or other educational establishment advantageous.
• A good working knowledge of Word, Excel, Publisher, mail merge, Internet and information management systems.
• Able to prioritise and be highly organised, systematic and resourceful, flexible, energetic and possess a calm and appropriate nature suited to an educational environment.
• Excellent people skills, a confident and articulate telephone manner and an appreciation of the requirements of a premium international British curriculum independent school.
• Able to work under pressure and to be very presentable.
• File management and administrative skills
• Effective interpersonal skills, interacting with a variety of cultural and ethnic stakeholder groups

Qualifications: BA in Public Relations with 2 Years of Experience

• Bilingual English / Mandarin speaker
• Experience in working in a sales or service delivery sector
• Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures
• Experience of having managed a team
• Experience of working with a CRM and / or IMS
• Experience of having worked within a service delivery sector, education sector experience 
• Outstanding written and verbal communication skills in Mandarin and English
• Excellent time management skills and flexibility in dealing with multi-functional tasks
• A warm, personable and curious character
• Creative and technical thinking ability
• Self-motivated, flexible and adaptable to different tasks at hand

Qualifications: BA in Marketing with 5 Years of Experience

• Good command of English skill 
• Experience in Sales and Marketing 
• Experiences in management level
• Able to work in multi-culture environment
• Experience in an Education business
• An ability to work under pressure and to meet deadlines
• Intermediate computer skills with a variety of software packages including but not limited to Microsoft Word, Excel, PowerPoint
• Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working 
• Able to meet tight deadlines
• Flexible, ability to work under pressure and multiple tasks in a fast-paced environment
• Being able to convey empathy and work considerately with applicant families

Qualifications: BA in Business Administration with 5 Years of Experience

• Demonstrable evidence of creating a culture that delivers successful outcomes through people, developing and challenging teams to succeed and take pride in delivering professional services and solutions
• Ability to enable teams to work together and across functions to deliver successful outcomes that exceed the needs and expectations of customers, and in creating environments that demonstrate equality, foster trust, respect and challenge
• Demonstrable experience in creating environments that identify, understand and give priority to delivering the needs of the customer, and in motivating and inspiring teams to provide the highest standards of personalised care
• A good honors degree, or equivalent, or significant and relevant work experience
• Good understanding of Higher Education industry sector
• Proven ability as a team player
• Proven ability to organize own workload and that of a team
• The ability to influence others and negotiate change
• Flexible attitude to work, recognising that there may be occasions where staff need to go above and beyond to support student and administrative activities
• Strong verbal and written English language communication skills

Qualifications: BA in Communications with 2 Years of Experience