• Provide administrative, clerical, and technical support to the multiple aspects of the international admissions workflow
• Work across multiple software platforms to create and maintain data files in the University’s customer relations management (CRM) system, student information system (Ellucian Banner, Element 451, and International Student and Scholar Management) and the document scanning system (Banner Document Manager)
• Maintain and compile international applicants’ electronic files
• Assist in in processing and indexing daily incoming and outgoing mail
• Communicate with prospective, applied, and current international students to relay admission-related information via phone, text, online chat, email, and face-to-face meetings
• Provide timely, responsive and accurate customer service to prospective international students and families, and to international partners representing Southeast (via phone, email, live chat and in person)
• Work with university databases to run various reports
• Assist with interpretation of admissions data and policies
• Assist with managing Banner Document Manager daily operations

Skills: Administrative Support, Technical Support, CRM Proficiency, Data Management, Communication Skills, Customer Service, Database Reporting, Data Analysis

• Provide information and assistance to prospective students via telephone and email regarding all aspects of the admissions cycle. 
• Communicate alternatives for completion of admission requirements. 
• Monitor the Admissions and Campus Tour phone line and email accounts to assist prospective students and with scheduling appointments
• Greet prospective students and guests as visit campus. 
• Process incoming high school and college transcripts. 
• Process incoming mail for the department. 
• Enter program change forms, changes of address, and other manual requests. 
• Work the Daily Web Report for new applications. 
• Cross train with full-time staff on program entry requirements.
• Establishes accurate records for all new undergraduate students
• Audits and prepare student records each semester
• Enters student data into student information system (Banner)
• Assists with evaluating student transcripts

Skills: Customer Communication, Admissions Advising, Call and Email Management, Data Entry, Record Keeping, Transcript Processing, System Proficiency, Transcript Evaluation

• Timely and accurately taking orders from physician for patient intake.
• Completes all documents needed for assessments
• Ensures patient’s assessment is timely and accurate.
• Assists in being the liaison between the intake department and the hospital unit’s staff.
• Collects statistical information for the DON.
• Assists families with getting proper information about intake.
• Develops procedural documentation for position tasks.
• Assists in completing intake audits and reviewing the deficiency tracking system.
• Prepare and process necessary documents for ordering transcripts.
• Communicate with students and institutions regarding document status.
• Work as a liaison between the Admissions and Registrar's Offices to ensure consistent and timely document management and maintenance of the Student Information System in compliance with University policy.
• Create and maintain daily report queues for team distribution.
• Continuously review University policies and procedures in order to anticipate and implement changes.
• Student service and support including problem solving, student satisfaction, and referral assistance.
• Maintain relevant knowledge of student record procurement processes.
• Assists in planning events aimed at introducint the university to prospective students and families
• Renders admissions decisions in accordance with established policies and procedures
• Perform job related duties other than those specifically delineated 

Skills: Order Processing, Documentation, Data Collection, Liaison Coordination, Procedural Development, Audit Management, Policy Compliance, Student Support

• Coordinate with and support the MSW Program Advisor on new admissions.
• Assist MSW Program Director in trouble shooting challenges in recruitment and admissions processes.
• Maintain ongoing communication with prospective students from point of inquiry through the admissions process.
• Complete the requests for licensure verification letters or forms in Florida and all other states for graduated students working closely with the field department and MSW advisor to obtain information.
• Utilize SLATE to manage and monitor admissions.
• Maintain admissions and current student electronic and hard copy files.
• Update weekly admissions statistics, assist with CSWE annual report, and provide miscellaneous admissions and current student data as needed to the MSW Program Director and/or the School Director.
• Assist MSW Program Director in preparing curriculum revisions, for the graduate catalog and the MSW student handbook.
• Assist in updating graduate program and admissions information on the CHPS School of Social Work website.
• Assist MSW Program Director in developing creative ways to engage faculty in preadmission student outreach and recruitment events.
• Keep MSW Program Director updated on all admissions data and information.
• Assist as needed in coordinating with the College Graduate Studies Office.
• Assist as needed with university Admissions Office requests.
• Assist and/or conduct transfer student orientations throughout the year.
• Assist in planning annual student orientations.
• Assist with coordination of Legislative Educational Advocacy Day (LEAD).

Skills: SLATE Management, File Management, Data Reporting, Curriculum Development Support, Website Content Management, Outreach and Recruitment, Event Coordination, Orientation Planning

• Assist the MSW Program Director in developing marketing strategies and tools for recruiting new graduate students.
• Organize, implement, and attend recruitment events on and/or off campus.
• Actively recruit and communicate with internal and external prospective students by email, phone, and/or in person appointments, and/or by Zoom.
• Develop materials/strategies for recruiting at the university and college Graduate fairs.
• Participate in the GEM committee to increase graduate enrollment.
• Process graduate student applications for MSW program tracks.
• Assist and closely work with the MSW Program Director on the admissions process.
• Monitor changes in college policies affecting admissions, readmissions, transfers, registrations, or graduation requirements and update MSW Program Director/School Director on changes.
• Evaluate student academic records for admission, readmission, transfer, or graduation.
• Administrative Support to MSW Program Director
• Assist MSW Program Director with marketing, recruitment, admissions and retention activities.
• Assist MSW Program Director with creative ways/events to increase enrollment in program.
• Assist with other program development and special events.
• Take meeting minutes, if requested by the MSW Program Director.
• Assist MSW Program Director with shirt sales for LEAD and Master of Social Work Student Association.
• Attend MSW committee meetings with MSW Program Director.

Skills: Student Recruitment, Material Development, Application Processing, Policy Monitoring, Academic Record Evaluation, Administrative Support, Event Coordination, Meeting Facilitation

• Administrative/office management experience, preferably in higher education administration (admissions, registrar or financial aid) 
• Experience and knowledge with integrated database management software, CRM databases and software, proficiency with the Internet, e-mail, Facebook, Twitter and other social media 
• Experience with Slate or another CRM 
• Experience with Microsoft Project or other project management tools
• HTML experience 
• Advanced MS Office Suite
• Previous experience in an academic setting
• Ability to multi-task in a fast pace environment with organization and time management
• Ability to interface with all disciplines

Qualifications: BA in Communications with 3 Years of Experience

• Strong interpersonal, analytical, and problem solving skills
• Excellent proficiency in basic data management systems and basic computer applications 
• Willingness and ability to learn additional applications 
• Excellent communication skills both oral and written
• Ability to work independently and as part of a team
• Strong planning and organizational skills and the ability to manage competing priorities
• Must be student centered, advisor oriented and have the ability to perform multiple tasks efficiently and effectively.
• Have exceptional initiative and judgment
• Strong customer-service orientation
• Ability to work effectively with faculty, administrators, students alumni and external constituents

Qualifications: BA in Public Relations with 2 Years of Experience

• Experience working in a call center
• Experience in Behavioral health / ABA 
• Ability to communicate effectively in English and Spanish, both verbally and in writing
• Excellent verbal and written communication skills.
• Excellent attitude and ability to work well within a team
• Proficient in Microsoft Office and Outlook
• Ability to organize and prioritize tasks
• Ability to multi-task and work in a fast-paced environment
• Experience with CRM system(s) 

Qualifications: BA in Business Administration with 4 Years of Experience

• Experience in a customer service or administrative assistant type role
• Proficient with Microsoft Office Suite
• Comfortable using a multi-line phone system with a high call volume
• Knowledge of saving files and converting documents
• Excellent time management skills and able to manage a variety of responsibilities in a high-stress environment
• Outstanding communication skills both verbal and written, strong interpersonal skills
• Strong ability to convey empathy and the ability to connect with clients on a professional level.
• Strong verbal and written communication (English), and technical fluency
• A workspace conducive to client confidentiality and HIPAA compliance, as well as appropriate work from home set-up and internet speed.
• Extreme attention to detail and ability to obtain client information concisely, and in line with policies and procedures.

Qualifications: BA in Marketing with 1 Year of Experience

• Demonstrated competency and experiences in the application and implementation of technology, particularly the use of social media
• Demonstrated proficiency in the use of standard software applications
• Ability to work alternative schedule, and/or work evening and weekends
• Demonstrated experiences using computer skills, proficient in Microsoft Word, Excel, social media and database management
• Demonstrated public speaking experiences
• Experience in an office environment, preferably in higher education
• Demonstrated experiences interacting with multiple constituents
• Demonstrated flexibility, pleasant demeanor, professional appearance and ability to deal with changing and multiple priorities, frequent interruptions and a wide variety of personalities
• Ability to establish effective working relationships that foster organizational success.

Qualifications: BA in Psychology with 5 Years of Experience