• Attends rehab UR committee meetings monthly to ensure systems issues with the admission process are resolved.
• Follow up on transfers from rehab back to acute daily for potential to readmit.
• Documents in EHR based on documentation guidelines and polices and procedures to meet CARF standards and meet legal requirements.
• Completes data on rehab preadmission form so data is complete for IRF-PAI.
• Acute documentation of patients planned for admission will be reviewed daily prior to admission to assure that patient is still appropriate.
• Provides education sessions for referral sources as appropriate so they understand rehabilitation and can refer appropriate patients.
• Make daily rounds on the hospital units to provide face-to-face follow-up on all patients previously referred and to keep consult physician, resident, acute case manager, and acute therapists updated as to progress towards rehab admission.
• Communicate with acute therapists and case managers regarding issues and data needed for admission approval.
• Makes recommendations to acute attending, case managers, and rehab physicians for tests and lab work that will facilitate the patient's readiness for rehab.
• Make ongoing assessments as appropriate on all referrals and keep consult physician and resident updated.
• Communicate with patient/family so they know when the transfer will occur and what to expect.
• Communicate daily with the trauma team on status of patients.
• Keep physicians informed of capacity issues and the need to prioritize admission or have add-ons.

Skills: Committee Participation, Transfer Follow-up, EHR Documentation, Data Entry, Admission Review, Education Delivery, Daily Rounds, Communication and Coordination

• Obtain data from EHR or faxed documents prior to seeing the patient so you have a general knowledge of patient.
• Provide backup for residents, attending physicians and NP, to assess patients for medical clearance for admission to rehab.
• Talk with rehab medical team (MD, resident, PA, NP) daily to discuss patients condition, appropriateness for rehab and other medical, social and emotional issues to assure that all components of the rehab assessment are complete.
• Meet with consult team and other Admissions Coordinators daily to discuss potential admissions, make recommendations for admission and finalize list for admission
• Communicate with acute attending physicians/case managers regarding patients rehab potential and admission or denial plans.
• Educate the patient/family regarding the rehab admission process and expectations of patients so patients can make informed decisions about admission.
• Provide outcomes data, treatment information, and other clinical disclosure information to patients regarding appropriate patient population so informed decisions can be made.
• Provide information on infection control and other policies prior to admission to meet CARF standards.
• Provide alternative recommendations to patient/family when patient is not appropriate for inpatient rehab so patient receives services at the appropriate level of care.
• Verifies and communicates admissions and discharges daily so beds are filled appropriately.
• Communicates special needs of patients to be admitted to the appropriate team members so there is a smooth transition to rehab
• Communicate with the Rehab Case Management Assistant regarding insurance clearance and approval so the patients stay will be paid.
• Communicate information needed for EHR chalkboard so staff have access to information on patients being admitted.

Skills: Data Collection, Medical Clearance, Team Collaboration, Admission Assessment, Physician Communication, Patient Education, Clinical Disclosure, Alternative Recommendations

• Answer inbound calls to the call center in a professional and courteous manner.
• Follow up on web form submissions.
• Conduct Insurance Verifications.
• Carry an Admissions Caseload of around 20 cases.
• Clearly and accurately explain Newport Academy programs and services to inquirers.
• Conduct pre-admission over-the-phone assessments.
• Ensure proper transfer of cases between Weekend and Weekday ACs.
• Gathering collateral clinical from outside sources
• Preparing Admission Paperwork.
• Complete all necessary documentation in a timely manner to keep electronic records up to date.
• Accurately documents interactions with clients, families, insurance companies, and outside providers.
• Other various clerical, reporting, or Admissions-related tasks.

Skills: Inbound Call Handling, Web Form Follow-up, Insurance Verification, Case Management, Program Explanation, Pre-admission Assessment, Case Transfer, Admission Paperwork Preparation

• Be familiar with the objectives, requirements, and content of all programs offered by the college in order to make a complete and factual presentation to prospective students and other interested parties.
• Take and/or return inquiry calls from persons interested in knowing or receiving information about educational programs offered at the college.
• Follow up with all prospective students promptly and set appointment to interview if appropriate and develop referrals of students that may benefit from the programs offered at PCI.
• Assure that students complete all required enrollment paperwork.
• Ensure compliance with laws, regulations, and rules pertaining to admission policies and student records.
• Meet monthly admissions performance standards as established.
• Coordinators are expected to be productive during all regular working hours.
• Be involved with retention by helping with attendance tracking and new student calls 
• Each coordinator will participate in evaluations to discuss performance on key performance objectives.
• Understand and conform to the college's philosophy of truly caring about the students and providing excellent service to prospective and enrolled students.

Skills: Program Knowledge, Inquiry Handling, Follow-up Communication, Enrollment Paperwork, Compliance Management, Performance Standards, Productivity, Retention Support

• Communicating clearly and working closely with Admissions Director and other Depts.
• Working directly with referrals, families, and potential clients with professional customer service.
• Answering the Admissions Phone on a regular basis including off hours.
• Gathering information and presenting it in an organized way to director team.
• Tracking conversations, phone calls, and emails in a structured format using databases.
• Scheduling enrollments based on company availability.
• Ensuring all paperwork is sent to potential clients and returned with proper signatures.
• Maintaining referral relationships.
• Being available for families to answer questions and ensuring a seamless Admissions process.
• Having an in-depth understanding and knowledge base of NVW and its clinical model.
• Collaborating with Outreach Dept. to participate in marketing events.
• Primarily responsible for admission of audiology patients, discharge of audiology charts and sending reports and information to physicians and referring agencies. 
• Answers phones and either answers questions or directs calls to appropriate staff members. 
• Returns voicemail messages within 24 hours. 
• Works closely with clinical staff and assists with patient transportation from inpatient or TLC

Skills: Clear Communication, Customer Service, Phone Management, Data Organization, Database Management, Enrollment Scheduling, Paperwork Management, Referral Relationship Building

• Experience with assigning patients to floors and beds
• Communicate with nurses, physicians, and hospital staff to electronically assign patients to bed locations with accuracy, interacting with multiple computer applications and registration programs.
• Perform clerical and reception duties associated with patient registration, patient location movements, hospital transfers and direct admissions.
• Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patient, participant or representative regarding pre-service requirements and instructions.
• Schedules appointments for Audiology services, and coordinates between Outpatient, Inpatient, TLC and Children's Services. 
• Schedules patients after obtaining necessary prescriptions and authorizations. 
• Receive and distribute all new orders to the Billing and Admissions Coordinator for review. 
• Orders supplies and devices as requested by an audiologist. 
• Interacts with government agencies such as Medic-Cal, California Children's Services (CCS) and the Newborn Hearing Screening (NHS) program. 

Skills: Patient Assignment, Communication with Healthcare Staff, Clerical Duties, Data Entry, Resource Management, Procedure Scheduling, Schedule Coordination, Insurance Coordination

• Regularly pulling completed applications and preparing and delivering them to the appropriate evaluator
• Processing admissions decisions and notifying applicants of decisions
• Ensuring that all applicants receive the appropriate paperwork upon having application evaluated, including copies of enrollment agreements, and other correspondence to accepted/denied/deferred students upon initial decision
• Maintaining consistent and regular contact with admitted applicants to encourage a decision in a timely manner
• Maintaining consistent and regular contact with enrolled students per the pre-determined communication plan to keep interest and awareness of school events/needs, disseminating all necessary information to accepted and enrolled students
• Working with the Office of the Registrar to ensure all potential transfer credits are evaluated
• Overseeing and processing change of major applications for matriculated students
• Assisting in maintaining the integrity of the Admissions Office files, documents, and databases
• Ensuring that all files are boxed up, labeled, and stored at the end of each application cycle for up to 5 years
• Enforcing admission requirements and evaluation standards
• Assisting with events like Orientation, Preview Days, and the Accepted Student Open House
• Assisting with Admissions campus tours and visits

Skills: Application Processing, Applicant Communication, Enrollment Documentation, Student Engagement, Transfer Credit Evaluation, Change of Major Processing, File Management, Data Integrity Maintenance

• Accurately enters student contact and recruitment information into student database, updates and maintains prospective student database, and processes student documentation.
• Looks up student information in student databases, creates new student file folders, files all student documents appropriately based on student application status, and deletes duplicate applications from student database.
• Opens and distributes mail to the appropriate departmental person, sends faxes and distributes incoming faxes to the appropriate person, prepares and sends admissions-related student mailings.
• Receives incoming calls and provides information to the caller in a professional manner, refers calls to the appropriate departmental person 
• Speaks well and communicates effectively.
• Receives routine e-mail and responds effectively in a professional manner using strong writing and grammar skills.
• Assists with monitoring Admissions inbox, forwarding e-mails to the appropriate individuals.
• Monitors, maintains and orders supplies and materials to meet departmental needs.
• Assist in coverage for the Receptionist position
• Handle student deposit and application fee payment processing, document all web-based payments, follow up with all students regarding payment status and deadlines.
• Participates as an Admissions team member while working diligently and willingly towards the Admission’s goals and objectives.

Skills: Data Entry, Database Management, Document Filing, Mail Distribution, Professional Communication, Email Correspondence, Supply Management, Payment Processing

• Develop and implement a marketing program for the facility in coordination with the administrator and care team.
• Information is received and documented on all new resident referrals and necessary data for completion of all phases of assessment and admission are completed.
• Screening evaluations are performed on each referral, and criteria to determine whether the prospective resident meets criteria for transfer and admission are objectively applied.
• Verify financial support.
• Referring and receiving physician communication is coordinated and facilitated.
• Communication with the referral source, resident, family (responsible party) insurance representative, and the corporate office related to the status of referrals, progress, and discharge plan is maintained.
• Documentation on all admissions and discharge activity is maintained.
• An outcome data tracking system is developed and maintained.
• Acts as a liaison between Facility and hospital Social Workers/Discharge Planners
• Advises residents and/or families of services available at the facility
• Provides written information about the services offered
• Provides tours of the facility to prospective residents and/or families
• Works on census development through communication with hospital discharge planners, community home health agencies, hospice organizations, Physician’s offices etc.
• Current knowledge of state and regulatory requirement related to admissions, discharge and transfer is demonstrated.

Skills: Marketing Program Development, Referral Documentation, Screening Evaluations, Financial Verification, Physician Communication, Stakeholder Communication, Documentation Management, Data Tracking

• Works with management to maintain the appropriate number of admissions based on program availability and the needs of the child/adolescent.
• Takes initial inquiry calls for possible admission to facility.
• Completes assessments on potential admissions.
• Conducts pre-certification reviews and obtains authorization for services.
• Verifies insurance benefits and explains information to family/legal guardian.
• Delegates and oversees specific admissions assignments
• Creates strategic plans to notify proper channels of a newly admitted client and/or discharge.
• Supports families and agencies through transition issues.
• Provides orientation to potential referral resources and children/adolescents who may be admitted the program.
• Acts as a liaison between NIA and third-party payers.
• Contact physician to secure an order for the admission
• Contact insurance company for pre-certification authorization
• Schedule appointment with patient and family for informed consent
• Explain hospice services and benefits to patients, family members, and significant others
• Establish patient chart, ensuring all documentation is signed and dated
• Provide back-up support for the Hospice Care Consultant
• Effective organizational, interpersonal and communication skills

Skills: Admissions Management, Inquiry Handling, Assessment Completion, Pre-certification Reviews, Insurance Verification, Task Delegation, Strategic Planning, Family Support

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served.
• Must be a supportive team member, contribute to and be an example of team work and team concept.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
• Ability to seek out new methods and principles and be willing to incorporate them into existing activities.
• Able to relate information concerning a residents condition.

Qualifications: BA in Business Administration with 3 years of Experience

• Ability to prioritize tasks in a hectic, deadline-driven environment often working on multiple tasks concurrently
• Superior written and oral communication skills
• Strong analytical skills, detail-oriented
• Ability to be proactive in identifying and solving problems
• Computer literacy and willingness to learn new software applications
• Proven ability to work positively as a team member
• Demonstrated customer service experience
• Comfortable working with diverse populations
• Available for occasional evening and weekend work.
• Previous experience with Ellucian Banner software
• Previous experience with Salesforce CRM
• Previous admissions experience
• Previous experience working in the field of higher education.

Qualifications: BA in Psychology with 2 years of Experience

• Customer Service skills
• Ability to work in a fast-paced, stressful environment
• Ability to project a professional image
• Strong organizational and analytical skills
• Working knowledge of personal computer and software applications used in job functions (AS-400, Word processing, databases, spreadsheets, etc.)
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures.
• Adapt and respond quickly to changing priorities.
• Adapt to multiple clinical settings.
• Knowledge of basic computer software, hardware, and communication devices to perform tasks.
• Previous experience working in an office setting
• Detail oriented and ability to successfully multi task in a fast pace environment

Qualifications: BA in Health Services Management with 4 years of Experience

• Must be knowledgeable of retirement living and the long-term care field with work experience in the admissions area.
• Willing to work with a sense of immediacy in a high-energy environment.
• Must be familiar with and able to use computer data software.
• Must be able to work independently with little supervision and able to handle multiple tasks while meeting deadlines.
• Must be able to read, write, and communicate effectively in the English language.
• Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Ability to make independent decisions follow instructions, and accept constructive criticism.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and general public.
• Must possess leadership skills and be willing to work harmoniously with other personnel, as well as be willing to communicate with residents based on whatever behavior or acuity level they are currently functioning.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Must be able to maintain regular attendance. 

Qualifications: BA in Communications with 2 years of Experience

• Experience in rehabilitation service provision
• Strong analytical and problem solving skills
• Established relationships with rehabilitation and/or funding agencies
• Strong clerical experience
• Solid marketing knowledge
• Excellent written and oral communication skills
• Ability to work in a team-orientated environment
• Extensive knowledge of Microsoft Office Suite
• Experience with desk top publishing, and database management
• Strong customer service skills.
• Work independently with minimal supervision.
• Knowledge of patient billing processes and means of paying for care.
• Time management skills.

Qualifications: BA in Social Work with 3 years of Experience

• Experience in healthcare 
• Demonstrated basic to intermediate skills in Microsoft Office Suite.
• Must have highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of the organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible, and adaptable to change.
• Ability to function independently, have flexibility, personal integrity, and the ability to work effectively with stakeholders and referral sources.

Qualifications: BA in Business Administration with 1 year of Experience

• Excellent collaboration and people skills to interact with staff, colleagues and customers
• Strong communication and presentation skills
• Ability to work with CRM and other digital tools
• Have a passion for providing world class customer service
• Have experience selling to high school students and families
• Exhibit a competitive & results driven attitude
• Thrive in an entrepreneurial, fast-paced, team-oriented company
• Have a strong interest in the college application, financial aid, and admissions process
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Ability to thrive in a fast-paced environment

Qualifications: BA in Psychology with 3 years of Experience

• Experience in a sales/marketing position 
• Previous health care community relations experience 
• Strong organizational skills 
• Knowledge of, or ability to learn, reimbursement program from payer sources. 
• Basic understanding of computer technology, including email use.
• Must have proven skills in working independently, self-motivated and goal directed.
• Formal sales training, adult training, and team building skills 
• Must relate professionally to all Avalon employees.
• Ability to communicate effectively, both orally and in written form
• Ability to establish and maintain working relationships with multiple and varied people and organizations.
• Ability to be creative.
• Demonstrates self-confidence.

Qualifications: BA in Health Services Management with 2 years of Experience

• Experience in a hospital setting utilizing insurance websites.
• Prior experience utilizing ICD-9 and CPT coding 
• Ability to greet and effectively relate to patients, physicians and staff.
• Computer skills and proficient in Microsoft Office software programs.
• Great organizational skills and the ability to set priorities and manage time effectively.
• Great interpersonal skills and the ability to communicate effectively both orally and in writing.
• Able to maintain professional demeanor in high stress environment.
• Ability to deal with pressure and complaints.
• Presents oneself in a professional manner through appearance and conduct.
• Certification/Registration Certified Healthcare Access Associates (CHAA) 
• Data entry skills, insurance websites and various software applications

Qualifications: BA in Communications with 1 year of Experience

• Experience working in call center environment, inbound and outbound sales calls 
• Experience in a complex healthcare / Hospital Admissions/sales/customer service environment
• Experience in Behavioral Health, preferably in addiction and recovery.
• Strong keyboarding skills and the ability to multi-task (type and talk)
• Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast-paced environment
• Ability to multi-task and achieve metric goals at a high level with or without direct supervision.
• Passion to play an integral role in the over-arching success of the mission of Apex Recovery, LLC.
• Excellent problem solving and decision-making skills
• Understanding of insurance companies and verification of insurance benefits
• Excellent customer service and communication skills 
• Knowledge of insurance verification 
• Experience working with Excel and databases
• Previous experience within a physical rehabilitation setting 

Qualifications: BA in Social Work with 2 years of Experience