ADMISSIONS COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

• Experience working in a hospital outpatient registration or a physician's front office.
• Experience of patient scheduling in and outpatient setting or Physician office.
• Basic understanding of third party payers.
• Basic computer skills.
• Excellent customer service skills.
• Ability to function as a team member, ability to deal effectively with a variety of patients with physical disabilities.
• Must have a broad knowledge of applicable health and nursing home regulations and the ability to implement quality programs consistent with said regulations 
• Experience in a healthcare setting
• Strong verbal and written communication skills
• Ability to work independently and be a collaborative member of a team
• Customer service orientation

Third-party payer knowledge is only one of several qualification areas employers list, and the admissions coordinator job duties lays out the full posted set.

• Ability to make home visits and provide nursing care in the home environment
• Ability to complete necessary documentation appropriately, legibly, and timely
• Ability to handle stressful and delicate situations
• Excellent interpersonal skills
• Ability to meet timelines
• Ability to communicate in writing and orally
• Good analytical and troubleshooting skills
• Experience in the social services or business field.
• Experience in administrative clerical support or case management 
• Working knowledge of word processing, spreadsheets, and database management.
• Experience and knowledge of Microsoft Office software products.
• Knowledge of DDAP, BHSI, CBH billing practices 

• Organizational skills and good listener.
• Knowledge of (or ability to learn) reimbursement programs from payor sources.
• Proven skills in working independently, be self-motivated, and be goal-directed.
• Formal sales training and team building skills 
• Understanding of advertising, collateral material design/layout/production preferred via past proven experience.
• Capable of maintaining regular attendance.
• Ability to communicate effectively, both orally and in written format.
• Administrative/customer service experience in a professional work environment 
• Knowledgable in all Miscrosoft Office products, student information and recruitment systems, or aptitude to learn.
• Strong verbal, organizational, written and professional customer service skills.
• Demonstrated accuracy in filing.

Generic phrasing of reimbursement program knowledge gets filtered out, so resume bullets that show these competencies shows the specific version that passes screening.

• Experience providing behavioral health community-based services
• Certification as a QMHP-C, QMHP-A, OR CSAC. LMHP or person seeking licensure 
• Familiarity with and ability to interpret and apply healthcare laws, regulations, accreditation standards, state licensure or certification and best practices in healthcare compliance program implementation
• Knowledge of the principals of The Joint Commission and must be well versed in CMS guidelines
• Ability to adapt to change and work under stressful situations.
• Knowledge and understanding of the Regulatory Compliance Virginia Department of Behavioral Health and Developmental Services
• Strong ethical values that support the mission and values of Civitas Health Services, Inc., include diversity, equity, and inclusion principles.
• Must have strong and effective verbal and written communication skills
• Must have an outgoing and assertive personality
• Ability to transfer information received from student documents into student records within student database.
• Must be a quick learner with the ability to work at a pace that accommodates peaks and workloads.
• Ability to work alone or within a team, and assist admissions staff in various duties.

• Prior experience in admissions 
• Prior experience in a health-related field preferred including experience in case management and resident placement procedures
• Proficient in computer and word processing skills
• Medical terminology and long term care regulation knowledge 
• Must conduct self with integrity, maintain respect for others, and converse with staff, residents, and families in a caring, empathetic manner
• Demonstrates integrity, calm manner, and respect for others in interactions with residents, family members, employees, outside health professionals, and the general public
• Demonstrates responsible, flexible, and dependable behavior in performing duties
• Familiarity with developing technologies
• An experienced sense of urgency
• Prior experience in a hospital, physician practice or insurance environment
• Knowledge of Medical terminology
• Ability to manage multiple online systems

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