ENROLLMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jun 11, 2025 - The Enrollment Manager has proven expertise in college recruitment, admissions, and enrollment, with experience managing diverse, ethnically varied student populations and assessing their social-emotional needs. Strong communication and public speaking skills enable effective connections with youth-serving organizations, high schools, and professional networks. Proficiency in marketing, social media, Microsoft Office tools, and Salesforce ensures efficient program implementation and collaborative teamwork.
Essential Hard and Soft Skills for a Standout Enrollment Manager Resume
- Compliance Management
- Reporting
- Resource Management
- Process Implementation
- Claims Analysis
- Contract Compliance
- EDI Enrollment Management
- Data Evaluation
- Credentialing
- Policy Creation
- Communication
- Leadership
- Problem-Solving
- Time Management
- Collaboration
- Conflict Resolution
- Empathy
- Adaptability
- Customer Service
- Attention to Detail
Summary of Enrollment Manager Knowledge and Qualifications on Resume
1. BA in Marketing with 4 years of Experience
- Experience working in a claims processing or Health Insurance environment
- Experience managing staff to quality and performance metrics.
- Proven management working experience
- Understanding of health claims processing
- Ability to perform basic to intermediate mathematical computation routines
- Working knowledge of medical terminology
- Understanding of ICD-9 and ICD-10
- Basic MS Office computer skills
- Demonstrated customer service orientation.
- Strong supervisory and team skills, with leadership skills, include setting clear goals and job expectations and motivating employees to achieve them.
- Strong organizational, written, and verbal communication skills.
2. BA in Business Administration with 3 years of Experience
- Experience in a government organization or a Managed Care health plan including Medicaid and Medicare
- Experience related to Medicaid and/or Medicare eligibility policy, health plan marketing, or enrollment procedures
- Supervisory and/or management experience with responsibility for operations oversight and or policy establishment
- Prior experience with planning and quality improvement practices in business operational areas
- Experience with member services and or patient satisfaction quality and process improvement projects
- Problem-solving, and the ability to gather information, organize, and analyze it to inform appropriate options and actions.
- Excellent presentation, analytical, and critical thinking skills.
- Excellent verbal and written communication, organizational, and customer service skills.
- Good judgment skills.
- Ability to work in a fast-paced environment.
3. BA in Public Administration with 5 years of Experience
- Professional experience, including some management experience
- Experience in the college recruitment, admissions, and/or enrollment field
- Experience working with young, ethnically diverse populations
- Ability to assess student's social-emotional needs
- An existing network of high schools and youth-serving organizations in the area
- Knowledge of the breadth of youth-serving organizations, services, and resources in the area
- Effective communication/public speaking skills, and the ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds
- Strong work ethic and positive attitude, with a willingness to be flexible
- Professional and resourceful style with the ability to work independently and as part of a team
- Knowledge and comfort with marketing and social media
- Exemplary skills in Microsoft Word, PowerPoint, Outlook, and Excel
- Knowledge of Salesforce.com